In partnership with DL Kids

Getting your children off to a good start in life is a very big job and choosing the right childcare is a critical part of this. But where do you start and how do you decide which childcare provider is right for you, your family and most importantly, your child?

Whatever you decide, we believe that your choice shouldn’t feel like a compromise. Tinies and David Lloyd together offer a unique solution to the challenge of finding caring, safe and stimulating childcare for your little one.

We combine the high standards of loving care and early years education that you’d expect from Tinies together with the fantastic facilities and expertise of David Lloyd coaches in integrating active play and exercise into your child’s day at Tinies. So if you’re looking for daycare that will nurture and stimulate your child in a high quality setting with great facilities, then you really don’t have to compromise!

Our philosophy

Children need to feel a sense of security and belonging when they are away from their parents. This idea is central to our philosophy and guides our approach to the setup of all our nurseries.

We also believe that every child is a unique individual. To encourage their natural skills, abilities and personality to flourish, we work hard at providing a safe, caring, fun and stimulating environment.

After all, children learn best from first-hand experience: they have an innate desire to explore and make sense of the world around them though play. We help them do just that, by placing an emphasis on what they can do rather than what they can’t.

Encouraging their desire for exploration… cultivating their spirit of adventure… nurturing their sense of curiosity… all within the safety of our fully supervised nurseries.

Everything has been designed with this in mind. Our activities are geared towards helping your child develop at their own pace physically, emotionally, intellectually and socially.

Our people make us special

In our view it doesn’t matter what the name on the door is, or how bright and sparkly the facilities are (although we’re clearly quite proud of ours) – it’s the people who work for us that really make Tinies special. They are the backbone of our nurseries and the reason you can feel confident choosing us.

That’s why we’re committed to paying them what they’re worth and not what we think we can get away with. We also financially support their training, taking a genuine interest in both professional development and personal welfare. From funding NVQs through our accredited training centre to setting up a hardship fund, we do our very best to look after our people. The result? An engaged, committed, expert workforce, with one of the lowest staff turnovers in the industry.

High standards to meet high expectationsAt a Tinies nursery your child’s health and wellbeing is always paramount. We operate and live by a strong code of conduct, maintaining our high standards of care and ensuring your own high expectations are never disappointed.

• We fully comply with OFSTED guidelines on staff-to-child ratios:

• One member of staff to three children under the age of two

• One member of staff to four children between the ages of two and three

• One member of staff to eight children between the ages of three and five.

• Nearly all our nursery staff are NVQ-qualified and first aid trained.

• All our nursery staff have completed a full Criminal Records Bureau check.

Our nursery managers are responsible for the day-to-day running of the nursery, ably supported by their nursery staff as well as our vastly experienced operations and management team at head office.

Settling in gently

The first time you and your child separate can be deeply upsetting… for both of you. Our sympathetic, experienced staff are highly skilled at managing this difficult transition, making the whole process smoother and less traumatic.

Your child will be assigned a keyworker who is personally responsible for ensuring that their introduction to nursery life is as natural and stress-free as possible. You will of course be able to stay with your child until they settle in – after which we’ll encourage you to leave for short periods of time until they become used to your absence.

Our aim is to ensure your child’s routines reflect what they are used to doing at home as closely as possible (especially if they are very young). So we’ll ask for lots of information about their sleeping and feeding routines… their food and activity preferences… and other important things like your contact details, who will be collecting your child on a regular basis and so on.

Meal times

As you know, a balanced diet is crucial to your child’s development. Our nursery team will provide a varied menu, designed to appeal to children taste buds while meeting their key nutritional needs. Where possible food is prepared on-site with ingredients sourced from carefully selected local suppliers. Vegetarians, children on special medical diets, children with religious requirements and those with food allergies are also catered for, with each day’s menu clearly displayed in the nursery.

A true partnership

You and your children are the reason we’re here. It’s as simple as that, which is why we always encourage your input into the running of the nursery. We’re driven by your comments and will always respond to your feedback as positively as we can.

Your keyworker and nursery manager are always happy to meet you and discuss your child’s progress and development, answering any questions or queries you may have. You’re always welcome to come and spend time with your little one in the nursery, sharing in the joys of their accomplishments and lending your support as they face the challenges of growing up.

As valued partners we need your help to ensure the smooth, safe running of the nursery.That’s why we ask you to carefully follow our security guidelines when admitting unknown people into the nursery. We also ask that you keep us fully informed of any allergies or special dietary requirements for your child. Finally, we appreciate your assistance in adhering to our protocols for infectious illnesses and quarantine periods, as specified by your nursery manager. By working together we can protect the health and safety of all the children in our care.

Thank you

Safe and sound

Your child’s safety and security is our number one priority – and always will be. We want you to feel completely confident about leaving the most important person in your life in our care and under our protection.

That’s why our inside and outside areas are all ‘play safe’, with fences, doors, locks and gates fully secured, regularly checked and constantly monitored.

Thanks to the childcare recruitment side of our business we can employ the highest calibre of staff. No-one is allowed to work at your nursery who hasn’t been fully interviewed, with references verified and a full CRB check carried out.

Just as importantly, no-one is allowed on our premises who is not known to one of our team. We operate a stringent secure-door entry system so that staff can perform a check on anyone seeking to gain access.

Finally, you’ll be asked to specify who will regularly drop off and pick up your child. If anyone else is going to do this we ask that you notify the nursery in advance. Whoever it is will need to provide proof of identity and a password set by you before being admitted.

Our nurseries are just the start

Along with our nurseries you can enjoy a wide range of other valuable services, designed to help you and your children get the most out of life.

Swimming, tennis and moreBeing part of the David Lloyd site means we offer the All Stars ASA swimming, tennis for your children whilst they are in our care. Just ask your Nursery Manager for more details of these and other fun-packed, healthy activities we provide.

Tinies Childcare RecruitmentOur UK network of 30 recruitment agencies specialises in nursery nurses, nannies, maternity nurses and mobile crèches. If you’re interested in any of the above then go to www.tinies.com or speak to a member of our team on 020 7384 0322.

NannyshareYou’ll love this – a fantastic parent networking portal where you can meet local, like-minded families and arrange to share childcare costs. Register at www.nannyshare.co.uk today!

Emergency ChildcareWhen your usual childcare arrangements fall through call 0845 676 7699 or visit www.emergencychildcare.co.uk. You can book high-quality nannies, nurseries or childminders (all OFSTED registered and/or fully CRB checked) in as little as two hours.

We’re part of the My Family Care group

Tinies is proud to be part of the My Family Care Group. We offer a unique set of child and eldercare services that deal with any care requirement - whether it’s last minute, temporary or long term. We specifically help employers to support their working parents and carers. If you think your company could benefit please visit www.myfamilycare.co.uk or telephone 0845 676 7680.

Good Care Guide

We are really proud to support the www.goodcareguide.co.uk website. It gives parents and carers the ability to find and more importantly rate their local childcare & eldercare. Your views about care providers – from the quality of care, staff, facilities and value for money – will help other people choose care. Access to good advice and information is critical to making difficult decisions and sharing your views will help improve the quality of care.

Tinies Expectations of you & Your Expectations of us

These terms and conditions govern the basis on which we agree to provide childcare services to you.

1. OBLIGATIONS ON TINIES CHILDCARE1.1 We will:1.1.1 inform you as soon as possible whether your application

for a nursery place has been successful. You must confirm within one week of receiving notification that you still wish to take up the nursery place. If you do not, the place may be withdrawn;

1.1.2 provide the agreed childcare facilities for your child at the agreed times (subject to any days when you child’s nursery is closed). If we change the opening hours of your child’s nursery, we will give you as much notice of our decision as possible and, if necessary, work with you to agree a change to your child’s hours at the nursery.

1.1.3 Try and accommodate any requests you may make for any additional sessions and / or extended hours of childcare at the nursery;

1.1.4 Provide you with regular verbal updates as to your child’s progress on request;

1.1.5 Notify you as soon as possible of any days on which your child’s nursery will be closed; and

1.1.6 Try to make available any of your other children a place at the same nursery. However we cannot guarantee that a place will be available.

2. OBLIGATIONS ON YOU2.1 You will:2.1.1 complete and return to us your standard health

record before your child can start at our nursery and immediately inform us of any change to the information provided in that health record.

2.1.2 Complete a medicine consent form if you require our staff to administer any medicines to your child (whether they are prescribed or over the counter medicines);

2.1.3 Immediately inform us if your child is suffering from any contagious disease. For the benefit of the other children in the nursery, you must not allow your child to attend nursery if they are suffering from a contagious disease which could easily be passed on to another child during normal daily activities at the nursery;

2.1.4 Immediately inform us of any changes to your contact details;

2.1.5 Keep us informed as to the identity of the persons who will be collecting your child from our nursery. If the person collecting your child is not usually responsible for collecting them we will require proof of identity. If we are not reasonably satisfied that an individual is allowed to collect your child, we will not release your child into their care;

2.1.6 Inform us if your child is the subject of a court order and provide us with a copy of such order on request;

2.1.7 Immediately inform us if you are unable to collect your child from nursery by the official collection time;

2.1.8 Inform us as far in advance as possible of any dates on which your child will not be attending nursery; and

2.1.9 Provide us with at least 1 months notice of your intention to decrease the number of hours your child spends at the nursery or to withdraw your child from our nursery and end this Agreement. If insufficient notice is given you will be responsible for the full fees for your child for one month from the date of any change as if their hours had not decreased.

3. PAYMENT3.1 Our fees are based on a weekly fee which shall be

notified to you in advance of your child starting at the nursery (“Weekly Fee”). We may review these fees at any time but shall inform you of the revised amount at least 1 month before it takes effect. If you do not wish to pay the revised fee, you may end this Agreement by giving us one months notice, by completing our notification of leave date form, which can be obtained from the nursery manager.

3.2 Fees must be paid on a monthly basis, in advance. We calculate the amount payable by you each month by multiplying the Weekly Fee by the weeks charged for in each year (depending on the nursery at which your child has a place) and dividing the total by 12. This will give 12 equal monthly payments.

3.3 All payments made under this Agreement must be by Direct Debit. Under exceptional circumstances we may agree to payment by cash or cheque, but it is your responsibility to obtain a receipt from the nursery manager as proof of payment.

3.4 If you have requested additional sessions or have been unable to collect your child by the official collection time and we have as a result provided you with additional childcare facilities, we will charge you for additional childcare monthly in arrears. We will amend the amount of your direct debit accordingly.

3.5 If you fail to make a payment in full by the due date we will enforce an interest charge of 2% above the base rate of our bank on the fee outstanding for every day the invoice remains unpaid, along with an administration fee of £25.00. this will be enforced without exception.

3.6 No refund will be given for period where your child’s nursery place is unfilled due to illness or holidays. Where nurseries are closed on bank or public holidays; no refund will be given for this closure.

3.7 Where your nursery offers a reduced fee rate after a child’s birthday that reduction will take effect from the first day of the following billing period.

4. SUSPENSION4.1 We may suspend the provision of childcare for your child

and add 1 month’s notice, at any time if:4.1.1 you have failed to pay any fees;4.1.2 your child’s behaviour at the nursery is deemed by us to

be unacceptable or endangers the safety and well being of the other children at the nursery. The suspension shall continue whilst we try and address these problems with you.

4.2 If your child is suspended part way through a month, under the conditions stated in clause 4.1.2 we shall give you a credit for any fees you have already paid for the remaining part of that month, calculated on a pro rata basis. This credit may be offset against any sums payable by you to us.

4.2.1 If the period of suspension exceeds one month, either of us may terminate this Agreement by written notice.

5. TERMINATION5.1 You may end this Agreement ant any time, giving us at

least one months notice, by completing the notification of leave date form.

5.2 We may immediately end this Agreement if:5.2.1 you have failed to pay your fees;5.2.2 you have breached any of your obligations under this

Agreement and you have not or cannot put right that breach within a reasonable period of time of us asking you to;

5.2.3 you behave unacceptably, as we will not tolerate any physical or verbal abuse towards our staff;

5.2.4 your child’s behaviour is unacceptable or endangers the safety and well being of any of the other children at the nursery; or

5.2.5 we take the decision to close your child’s nursery. We will give you as much notice as possible of such a decision.

5.3 You may immediately end this Agreement if:5.3.1 we have breached any of our obligations under this

Agreement and we have not or cannot put right that breach within a reasonable period after you have drawn it to our attention; or

5.3.2 we suffer any event of insolvency.

6. EMPLOYMENT OF STAFF6.1 if, during this Agreement and for a period of 6 months

after the termination of this Agreement, you (directly or indirectly):

6.1.1 employ or otherwise engage the services of any member of our staff who has had contact with your child under this Agreement in the last 6 months; and/or

6.1.2 allow or permit the provision of any childcare service to your children by any member of our staff who has had contact with your child under this Agreement in the last six months; then you shall pay us a figure representing 20% of the relevant member of staff’s gross annual salary at the time they left our employment and/ or service. This figure represents the costs to us of recruiting a suitable replacement member of staff.

7. GENERAL7.1 We have an obligation to report any instances where

we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and / or without informing you.

7.2 If the nursery that your child attends has to close or we take the decision to close due to events and circumstances which are outside our control, we shall be under no obligation to provide alternative childcare facilities to you. If the closure exceeds 3 days in duration (excluding any days when the nursery would otherwise be closed), we will credit you with an amount that represents the number of days the nursery is closed in excess of 3 days.

7.3 If you have any concerns regarding the service we provide, please discuss these with your child’s key person. If these concerns have not been resolved to your satisfaction please contact the Nursery Manager. Customer satisfaction is of paramount importance to us and any concerns/ complaints will be reported to the appropriate Operations Manager for review.

7.4 We carry a wide range of toys and equipment at our nurseries. Unless we specifically request otherwise your child should not bring any of their own toys to nursery. If they do bring toys with them, we accept no responsibility for any loss or damage to those toys.

7.5 From time to time we may have photographs taken of the children who attend our nurseries. These photographs may be used for promotional purposes. If you do not wish your child to be included in these photographs, you should write to the nursery manager.

7.6 As the number of children with nut allergies is increasing, with the support of parents we aim to keep the facility NUT FREE. Parents are requested not to send food or empty food packaging into the nursery. Parents are also requested not to use creams, sun creams, oils etc on their children that may contain nut oil e.g. arachis, as this may have sever consequences to another child or member of staff.

Short application form

NURSERY NAME

Parent details

Parent’s name:

Address:

Town:

Postcode:

Telephone home:

Telephone work:

Mobile number:

Fax number:

Email address:

Number of children:

Relationship to children:

David Lloyd Membership No: IF APPLICABLE

Child details

Child name:

Gender:

Date of birth:

Religion:

Illness/Conditions:

Medically advised allergy:

Special needs:

Dietary requirements:

Date placement required

Days AM PM ALL DAY

Monday

Tuesday

Wednesday

Thursday

Friday

Agreement

I/we apply for a place on the Tinies terms and conditions which I/we have read. Upon a place

being made available I/we shall provide payment for the booking fee which is non refundable,

and the deposit which will be refunded when my/our child leaves Tinies or at Tinies discretion

used to reduce any outstanding debt owed by me/us to Tinies when my/our child leaves.

Signed Signed

(Where there is more than one parent, will both please sign)

Date:

York

2012/2013Opening TimesMonday – Friday: 7.30am to 6pm

Morning Session: 7.30am to 1pm*

Afternoon Session: 1pm to 6pm

Annual HolidaysThe nursery will be closed on all Bank, Public Holidays & 3 additional days between Christmas and New Year.

Weekly FeesFees are based on 51 weeks per year, paid monthly, in advance, by direct debit. A minimum booking of 2 sessions is required.

Full TiMe

Days per week £ Per Day £ Per Week £ Per Month

5 £40 £200 £850

PArT TiMe

Days Per Week £ Per Day £ Per Week £ Per Month

1 £45 £45 £191.25

2 £45 £90 £382.50

3 £45 £135 £573.754 £45 £180 £765

SeSSiOnAl

Sessional per week £ Per Morning £ Per Afternoon

7.30am – 1pm* 1pm – 6pm1 £26 £26

included in the price – everything!Our prices are inclusive of all nappies, wipes, lunches and group All Stars swimming, tennis, football, foreign language & activity classes. Activities are scheduled for set days, please ask the Nursery Manager for details.

David lloyd MembersParents and children that are members of David Lloyd will have priority access on our waiting list where applicable & in addition receive upto a 10% discount on our published prices.

registration, late Charges, Sibling Discount & early Years Free entitlement Fundingregistration: A refundable deposit of £50 per day (e.g. £250 for a 5 day week, £50 for 1 day week) is required to secure a place plus a £30 registration fee (non refundable). The deposit will be deducted from the last month’s fees when the correct notice period is given.

late Pick ups: If you pick your child up late a fee of £20 per 15 minutes will be charged.

Sibling Discount: Please speak to your Nursery manager for details.

early Years Funding* will apply to all children in the first term after their third birthday. Morning sessions for children receiving funding are from 8am.

Please contact us on 01904 751519 to arrange a visit or e-mail us at york.nursery@tinies.com

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Tel: 020 7384 0322www.tiniesnurseries.com

www.myfamilycare.co.uk