B417 ws three v02 student version 0.2
18
Professional Attitudes and Behaviours Workshop 3
-
Upload
moduledesign -
Category
Education
-
view
138 -
download
0
Transcript of B417 ws three v02 student version 0.2
Professional Attitudes and Behaviours Workshop 3
Recap on workshops one and two
- In workshop one we looked at:
- The course overview- The Commission- Business Analysis
- In workshop two we looked at
-Time Management
- Project Management
Workshop 3Communication
Skills and Interpersonal
Behaviour
Workshop 2Time and Project
Management
Workshop 4Team Working
Workshop 1The Commission Module overview Business Analysis
Workshop 5Report WritingPresentation
Skills
Workshop 6 (10% of final mark)
Preliminary team presentation on Workshops 1 – 5Communications
Project ManagementBusiness Analysis
Video reflection (40% of final mark)
Individual Video reflection of the
course
Workshop 9Customer
Relationship ManagementPreparation for Board
Paper
Workshop 7 Preparation
for Charitable ActivityPAVE
fundraising activity
Workshop 8 (20% of final
mark)Observed
Online Charitable
Activity
Workshop 10(30% of final mark –
20% group 10% individual)
Team Presentations to Client Board
Based on Board Paper
W/C 3/11
Assessable content
500 word Group Board report
submitted
Communications Skills
How do people communicate in the world of work?
What are the key attributes of effective communication?
Does everybody like to be communicated with in the same way?
Questioning skills
I KEEP six honest serving-men(They taught me all I knew);Their names are What and Why and When And How and Where and Who.
(you can also add ‘which’)
Rudyard Kipling – the elephant’s child
What is important about these words when used as part of a question?
Listening skills
Why are listening skills important?
Effective use of questioning and listening
Open questions
Listen
Pick up key words
Gain more information
Probing questions
Listen
Closed questions to Affirm understanding
Summarise
The four Ps and 5 Q’s of communicationThe 4 Presentation P’s The 5 Listening Q’s
PURPOSE – Why we have to do this How is this relevant to me?
PICTURE – What it will look and feel like when we reach our goal
What are the consequences?
PLAN – Step by step, how we will get there What tools and resources are available?
PARTICIPATE – What you can (and need to) do to help us get there
What specifically do you want me to do?
What’s in it for me?
Exercise in communication using the 4 Ps
In your groups
You are the head of a busy sales team
You have decided to take your team away for an away day
Teams A: produce an email
Team B: produce a speech
To convey this message to your team
Consider what objections there might be and how you will overcome them
You have 15 minutes to complete the task
Presenting
• Everyone gets nervous• Be authentic• Speak slowly – pauses are fine• Your audience can read (so you don’t have to)!• Don’t be static• Imagine you are about to tell your audience
something wonderful
Body language
Which one is it?
Timidly
Enthusiastically
Angrily
Professionally
Softly
Extravertedly
Cautiously
Offensively
Thoughtfully
Thoughlessly
Secretively
Unhappily
FREEZE!!
Office etiquette (that’s manners to you!)
Do’s and don’t’s in the office
How many can you come up with?
In your groups
Here are a few
- Treat people with respect
- Wear appropriate clothing and wear it properly!
- Don’t sneeze over people
- Look after your personal hygiene
- Please, thank you and you’re welcome
- Avoid inappropriate comments or jokes
- Don’t blame someone for your mistakes
- Keep time
- Be respectful of other peoples’ space`
- If you cannot attend a meeting send an apology in advance
- Don’t interrupt when someone is speaking
And finally
https://www.youtube.com/watch?v=QphclWBVzGQ
Over to you …
Use the remainder of the time to work on your commissions – consider how you can include some of the things you have learnt into your interim presentations
