B e A R esponsible S eller/ S erver ( BARS ) Training Program

North Carolina Alcohol Law EnforcementBARS Program

BBe AA RResponsible SSeller/SServer(BARSBARS)

Training Program

North Carolina Alcohol Law Enforcement

Welcome


What do you hope to learn today in BARS training?

Your Goals for Today


By the end of this training today, you will be able to:

• Tell the penalties for selling alcohol to underage or intoxicated (drunk) people

• Decide when to ask for an ID

• Check an ID accurately before you sell alcohol

• Recognize when a person has had too much to drink (signs of intoxication)

• Refuse a sale

• Decide what to do in problem situations


Goals of BARS


• If you are convicted of selling alcohol to someone under 21, – You will have a criminal record. (It’s a

misdemeanor.)– You can not work in any place that sells alcohol

for 2 years.

• If you sell to an underage or intoxicated person and injury or death results,– You can be sued for up to $500,000!

Penalties


You can refuse to sell alcohol to anyone!

Your Rights


Rule of thumb: Ask for ID

if the person looks under 40.

When should you ask for an ID?


Activity: Determining Age

How old is this

person?

He is 16!



How old is this

person?

She is 17!



How old is this

person?

She is 32!



How old is this

person?

He is 15!



How old is this

person?

She is 16!



How old is this

person?

She is 14!


• Driver’s license from any state– If you’re not sure, check book of licenses – NC licenses have three colors around the photo

• Go: Green means over 21• Caution: Yellow means under 21 when issued• Stop: Red means under 18 when issued

• North Carolina Special Identification Card• Passport• Military Identification Card

Activity: Identifying Acceptable IDs



Is this an acceptable form of

identification?

YES!




identification?

NO!




identification?

YES!




identification?

NO!


PAUSE: Steps in checking ID’s

P—PPhoto: Look at the photo to see if it matches the person

A—AAge: Compute the ageU—UUnder Age: Is the person under age?S—SSeal: Check the seal or hologramE—EExamine: Examine the ID for irregularities


See if you can identify the PAUSE steps in this

demonstration.

Demonstration: Checking an ID


• Look at the birth date on the ID

• If it is after the current date and the year on the calendar, the person is NOT old enough to buy alcohol.

Using the Calendar


• Get into pairs.

• Look at the 6 IDs and decide if you would sell alcohol to the person on the ID.

• Remember to use the PAUSE Steps.

Activity: Checking ID’s



Would you sell to the person with

this ID?

YES!!!



No!Date of birth has been altered.

“1” is scraped off of 12-29-1985


this ID?



No!Date of birth has been altered.

“1988” has been changed to read “1983.”


this ID?




this ID?

Maybe…License is a duplicate.

Check that the person with the ID is the one in the picture.



NO! ID is valid but person

is under 21.


this ID?




this ID?

NO!Date of birth has been

scraped off and a new date has been laminated on

top of it.


Notice how the volunteer

looks and behaves

when wearing the goggles.

Demonstration: “Drunk Buster” Goggles


• Swaying or staggering• Stumbling or bumping into things• Leaning on objects for support• Glassy eyes • Slurred speech • Annoying other customers• Difficulty handling money• Overlooking ID in wallet

Signs of Intoxication


You are a cashier at a grocery store. A patron is trying to buy wine and you suspect the ID she

has given you is altered.

What do you say and do?

Situation 1


You are serving in a restaurant and a table orders a pitcher of beer.

You ask to see their ID’s and some members of the group

are underage.


Situation 2


You are a cashier at a convenience store. A person walks in showing

several of the signs of intoxication. He brings beer to the counter.


Situation 3


You are bartending and notice

that a patron has had several drinks

in a relatively short period of time--less than 2 hours.

She orders another drink.


Situation 4


A group of people come up to the counter with several six-packs

of beer. One pulls out an ID

and is 22. The others look young--probably under 25.


Extra Off-Premise #1


A person comes to the counter with beer and gives you a

university photo ID.


Extra Off-Premise #2


A person comes to the bar

and orders two drinks--one for himself and one for his partner.

He is 21 and his partner looks like she is under 30.


Extra On-Premise #1


A person comes to the bar to order a mixed drink and gives you a

university photo ID.


Extra On-Premise #2


• If alcohol is on the counter, take it off.• State in a calm and business-like way

that you cannot sell them alcohol. • If challenged, tell them

– ALE monitors your store or restaurant.

– you could lose your job or go to jail if you sell them alcohol.

How to Refuse a Sale


You are serving in a restaurant and have just served wine to a person over 21.

While at the next table, you notice the person is sharing the wine with a young

person who appears to be under 25.

What do you do?

Problem Situation #1


You notice someone talking to a group of teenagers outside the store. In a minute, the person enters the store and gets two 6-packs of beer along with a map. You

suspect the person is buying beer for the teenagers, but you don’t know for sure.

What do you do?



You are a cashier at a convenience store and have refused to sell beer

to a patron who did not have an acceptable form of ID. He gets

angry and begins to threaten you. What do you do?

What is your last resort option?



• Make sure you know the store or restaurant policies, but always remember that YOU are responsible if you sell alcohol.

• State in a calm and business-like way what the problem is and repeat what you are going to do (or not do).

• Do not argue with anyone. If possible, step away from the counter, table or bar.

• Call your manager to handle the customer.• Call the police if the situation becomes heated or

if you feel threatened.

Dealing with Problem Situations


Look over the handout of additional information.

Handout


• Get into pairs

• List the key points (most important ideas) from today’s training

Activity: Key Points


• You can refuse to sell alcohol to anyone.• Do not sell to anyone who is under 21 or

intoxicated.• Ask for ID from anyone who looks under 40.• Use the PAUSE steps and the calendar to

help you check an ID.• Find out the policies in your store or

restaurant concerning alcohol sales and problem situations.

Key Points to Remember

B e A R esponsible S eller/ S erver ( BARS ) Training Program

Documents

Transcript of B e A R esponsible S eller/ S erver ( BARS ) Training Program