AYSO National Referee Program

Advanced Referee AdministratorTraining

Communications

Workshop number: # 324

Communications Easy to do… Right?A man went to an attorney and said, “I want to divorce my wife.”

Attorney: Do you have any grounds? Man: About 10 acres.Attorney: Do you have a grudge? Man: No, just a carport.Attorney: Does your wife beat you up? Man: No, I get up about an hour

before she does every morning.Attorney: Why do you want a divorce? Man: We just can’t seem to

communicate.

Why Are We Here?To Explore Ideas For:

Improving/Fine Tuning Our Communication Skills

Improving Our Team Performance With Better Communications

Translate These Ideas Into Improved Performance In:

Relating information to others

Understanding others

Working with others

Thoughts On Communication

It’s a very simple idea: thoughts become words and words become actions

“Speak when you are angry– and you will make the best speech you’ll ever regret.” Laurence J. Peter (1919 – 1988) Educator and author

of The Peter Principle If someone were to pay you 10 cents for every kind word

you ever spoke and collect from you 5 cents for every unkind word, would you be rich or poor?

Communications“The Foundation for Understanding”

Non-verbal Communication

3 Most Important Words

TALK TO ME Honor your people Begin by saying, “TALK TO ME” Listening makes people feel important,

intelligent, and valued They’ll repay you by putting forth their best effort Are you a good listener?

Why Is Listening So Difficult?

Most of us are distracted, preoccupied or forgetful about 75% of the time we should be listening

Think at 1,000- 3,000 words per minute Listen at 125- 250 words per minute Short term, we can recall 50% Long term, we only remember 20% More than 35 business studies indicate that listening

is a top skill needed for success

4 Principles of Listening

Listening grants others the power of speaking Listening is a gift, be generous with it What we listen to is more important than what

we say Communication is what is heard, not what is

said

Discussion

What can you do to become a better listener?

More On Communications – Math Lesson

Are You Listening?

Words We UseIs This

What We Wanted To Say?

The Power of Words

Communicating to the Team

Make your team believe they can do anything Open up the clogged channels After creating a brand defend it Freedom Creates Discipline

- After Action Review (AAR)- Blue Angels

Success is shared

Your Attitude – What Does It Say?

Does your attitude communicate what you really want to say?

When people see your attitude what message do they receive?

Does your attitude create a positive or negative communication?

Ben Underwood

Thoughts On Attitude You don’t do things right once in awhile you do them

right all the time It’s not whether you get knocked down, it’s whether

you get up Confidence is contagious and so is a lack of

confidence, and a customer will recognize both “If you aren't fired with enthusiasm, you will be fired

with enthusiasm.”Vince Lombardi

Do You Communicate a Clear Performance Challenge

Do you share communications? Is information communicated to all concerned? What is your communication goal?

How Fast Can You Go?

What Was Communicated?

Expectations?How to perform the task?Well defined goals?Was Feedback to the boss possible?What were the barriers to effective

communication?

Communication As A Leader

Training & Communication

Why should I train people and then loose them?

The answer is obvious:

The only thing worse than training people and losing them is not training them and keeping

them.

What Effect Can You Have?

Build Legacy

Goal for the referees:Support the delivery of a great AYSO experience for the players and others.

How will today’s workshop help you support this goal?

Customer Service

AYSO National Referee Program

Advanced Referee AdministratorTraining

Mentoring

Mentoring

Leadership Competency

Elements of Mentoring

Goal

Train leaders to be effective mentors

Who are the leaders?

Prepare to Learn More… Grow Better…

So We Can Give a Lot!

Today Let’s:

Do Self-analysis

Review How Mentoring Works

Describe and Discuss the Elements of

Mentoring

Prepare to Learn More… Grow Better…

So We Can Give a Lot!

Mentoring

What’s In It For Me?

Mentoring

Benefits: Help Others!

Mentoring

Benefits: Help Yourself

Mentoring

Ground Rules for Mentors

Get permission

Honor confidentiality

Control level of participation and disclosure

Everyone’s perspective is valid!

Mentoring

How Does It Work?

First build awareness,

Generate commitment,,

Apply correct practice,

Then… change behavior!

Mentoring

Element 1 – Develop Relationship

Listen to stories

Show interest,

Identify with person’s concern

Examples

One more example…

AWARENESS + COMMITMENT + CORRECT PRACTICE = CHANGE

Mentoring

Element 2 – Listen

To understand

vs.,

To be understood

Examples

AWARENESS + COMMITMENT + CORRECT PRACTICE = CHANGE

Mentoring

Element 3 – Ask Provocative ????

To generate awareness

To get commitment,

To develop a positive relationship

Examples

One more…

AWARENESS + COMMITMENT + CORRECT PRACTICE = CHANGE

Mentoring

Element 4 – Provide Feedback

Two or three things done well

One or two things that are weak,

One or two options per weakness

Keep the loop going

AWARENESS + COMMITMENT + CORRECT PRACTICE = CHANGE

Mentoring

Element 5 – Correct Practice

Identify specific challenge

Select a couple of options

Describe the related practice

Describe the benefits

Check it out…

AWARENESS + COMMITMENT + CORRECT PRACTICE = CHANGE

Mentoring

Let’s Summarize

Ground rules for the mentor?

Elements of mentoring…

(5) Give me a couple

?????

AWARENESS + COMMITMENT + CORRECT PRACTICE = CHANGE

Goal for the referees:Support the delivery of a great AYSO experience for the players and others.

How will today’s workshop help you support this goal?

Customer Service