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2007 Peter Louis. All Rights Reserved
Global player in the delivery of Business Transformation
By Peter Louis
April 2007
Axon and IT Offshoring
The offshoring business case
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2 2007 Peter Louis. All Rights Reserved
Contents
6. Questions
5. Conclusions
4. Recommendations
3. Axon & IT offshoring
2. Industry analysis
1. IT offshoring overview
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IT offshoring overview 3 2007 Peter Louis. All Rights Reserved
What is IT offshoring
IT offshoring is the outsourcing of an IT task, function orservice such that the task, function or service isperformed offshore in another country.
Note. Various other terms in use include offshore IT outsourcing (offshore ITO),ITO offshoring, global sourcing and global delivery.
Source: SearchCIO.com
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IT offshoring overview 4 2007 Peter Louis. All Rights Reserved
Global IT offshoring market forecast comparison
15
150
72
180
0
20
40
60
80
100
120
140
160
180
200
2005 2010
MarketExpenditure
AddressableMarket
$USBillions
Year
Global IT offshoring market forecast
Source: McKinsey, 2006
37% CAGR
3% CAGR
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IT offshoring overview
What are the drivers behind IT offshoring?
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Drivers behind IT offshoring
0
10
20
30
40
50
60
70
80
90
2004 2005 2006
Cost Reduction
Access to Qualified Personnel
Competitive Pressures
Business Process RedesignIncreased Speed to Market
Access to New Markets
Survey Year
Growth rate of offshoring drivers over time, 2004 2006
%
ofFirmsCiting
Driversas
"Ve
ryImportant"or"Important"
Source: Offshoring Research Network (Duke University), 2007
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IT offshoring overview 7 2007 Peter Louis. All Rights Reserved
Drivers behind IT offshoring
0
10
20
30
40
50
60
70
80
90
2004 2005 2006
Cost Reduction
Access to Qualified Personnel
Competitive Pressures
Business Process RedesignIncreased Speed to Market
Access to New Markets
Survey Year
Growth rate of offshoring drivers over time, 2004 2006
%
ofFirmsCiting
Driversas
"Ve
ryImportant"or"Important"
Source: Offshoring Research Network (Duke University), 2007
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Risks associated with IT offshoring
0
10
20
30
40
50
60
2004 2005 2006
Operational Challenges
Lack of Acceptance byInternal Clients
Loss of Managerial Control
Lack of Acceptance by
Customers
Cultural Differences
Political Backlash
Survey Year
Perceived risks of offshoring, 2004 2006
%
ofFirmsCitingRiskas
"Ve
ryImportant"or"Important
Source: Offshoring Research Network (Duke University), 2007
Political Instability
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10 2007 Peter Louis. All Rights Reserved
Contents
6. Questions
5. Conclusions
4. Recommendations
3. Axon and IT offshoring
2. Industry analysis
1. IT offshoring overview
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11 2007 Peter Louis. All Rights Reserved
Industry analysis
Who are the players?
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Industry analysis 12 2007 Peter Louis. All Rights Reserved
Global IT outsourcing 2006 vendor shares, Big Six the incumbents
Source: SEC fiscal year 2006 10-K filings
$4.1
$5.4
$7
$17.9
$3.2
$17 In 2006, Big Six earneda total of$54.6 billion
from IT outsourcing
deals
And cornered 75% ofthe market
Note: Accentures ITO revenues are estimated at 60% of total outsourcing revenues
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Industry analysis 13 2007 Peter Louis. All Rights Reserved
Global IT outsourcing 2006 vendor shares, Big Six the incumbents
Source: SEC fiscal year 2006 10-K filings
$4.1
$5.4
$7
$17.9
$3.2
$17 In 2006, Big Six earneda total of$54.6 billion
from IT outsourcing
deals
And cornered 75% ofthe market
Note: Accentures ITO revenues are estimated at 60% of total outsourcing revenues
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Industry analysis 14 2007 Peter Louis. All Rights Reserved
2006 best managed global IT outsourcing vendors, top 10 which
includes 8 new contenders
Big ITO wins in 2006, highstandards, highest CSS scores
GM awarded more than $700m in ITservices contracts over a 5-year period
Source: sourcingmag.com, 2006
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Industry analysis 15 2007 Peter Louis. All Rights Reserved
2006 best managed global IT outsourcing vendors, top 10 which
includes 8 new contenders
Big ITO wins in 2006, highstandards, highest CSS scores
Pioneered offshore developmentcentre model for software delivery
Agile, fast moving, strong trackrecord of delivering business results
Received 2006 ITO ExcellenceAward for work with Vanguard CarRental
Crossing over to $2b in annual revenue
Well-established, structuredmethodologies grew income 38%
Indian pioneer, Fortune Top 10 companiesamong TCS valued customers
Ranked #1 among the world's specialityoffshore infrastructure service providersfor two consecutive years
GM awarded more than $700m in ITservices contracts over a 5-year period
Revenue up 33% with outsourcing
comprising > 38% of total revenue baseSource: sourcingmag.com, 2006
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Industry analysis
Where is offshoring taking place?
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Industry analysis 17 2007 Peter Louis. All Rights Reserved
Offshoring locations, top 5 the incumbents
China
Malaysia
India
Brazil
Source: AT Kearney, 2007
Thailand
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Industry analysis 18 2007 Peter Louis. All Rights Reserved
Offshoring locations, top 5 plus 9 new contenders
China
Malaysia
India
Brazil
Philippines
Indonesia
Russia
Mexico
Egypt
Source: AT Kearney, 2007
Poland
South Africa
CzechRepublic
Thailand
Tunisia
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Industry analysis
What do decision makers want to offshore?
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Functions likely to be outsourced over next 12 months
Source: Diamond, 2006
Application Development
Application Maintenance & Support
Help Desk
Database Management
Web Hosting
Server Management
Data Centre Management
Network Management
PC Maintenance & Support
Low HighRelative Focus
Onshore
Offshore
Buyer spending plans
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Industry analysis
And who are the decision makers?
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The corporate officers most likely to drive the IT outsourcing decision
Source: Diamond, 2005 & 2006
IT outsourcing decision makers
Low HighRelative Focus
CIO
VP IT
IT Manager
CFO
VP Ops
COO
CEO
Ops Mgr
VP Sales
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Industry analysis 23 2007 Peter Louis. All Rights Reserved
Companies who have offshored
Source: InformationAge 2007; Silicon.com, 2006; InformationWeek, 2006Note: This sample is for illustrative purposes only
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Companies who have offshored, have partnered with
Source: InformationAge 2007; Silicon.com, 2006; InformationWeek, 2006Note: This sample is for illustrative purposes only
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Industry analysis 25 2007 Peter Louis. All Rights Reserved
General offshore ITO trends over the coming years
Service providers will continue to standardise,industrialise & leverage pre-configured offerings
-By 2008, 50% of new deals will include IT utilitycomponent with infrastructure generating mostinterest from buyers & investment from providers
- By 2008, more than 70% of new application utilityofferings targeted at business units/ line managers
- Business process utility, a major evolution of BPO
where highly standardised business processes runon a unified one-to-many technology platform
Deal size, structure and complexity
- Offshore pure players invited to bid on deals > $30million; deal sizes getting smaller
- Deals have more complex terms & conditions,penalties & incentives and multi-sourcing strategiesas market matures, deals are being shared
Maturing market leads to convergence/collision
- Players, like telecommunication and financialservices providers, have blurred the distinction
between IT and business services
Emerging outsourcing centres
- Philippines, Mexico, Russia, C Europe, Vietnam &
Malaysia will attract work at the expense of India Remote Infrastructure Management Outsourcing
growth to exceed other infrastructure outsourcingmodels
- Global market valued at $8 billion by 2010
- From 2005, market will grow by CAGR of 61%
Global delivery use of IT labour continuing at arapid pace with vigorous competition
- Global sourcing moving beyond search for cheaplabour to more complex deals
- Pressure to reduce costs and improve profits
-Offshore providers seeking to better serveprospective clients by acquiring front-endcapabilities and consultancies
Nearshoring
- Risk adjusted cost/benefit assessment continues todrive some buyers into the nearshore market
Source: neoIT, 2006; Everest, 2007; Gartner, 2005; Tholons, 2007
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Contents
6. Questions
5. Conclusions
4. Recommendations
3. Axon and IT offshoring
2. Industry analysis
1. IT offshoring overview
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Axon and IT offshoring
Who is Axon?
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Axons raison d'tre
A business transformation consultancy that designs,implements and supports solutions that addresscomplex business issues faced by large organisationswho have selected SAP as their strategic enterpriseplatform
Source: Axon.co.uk
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Axons capabilities
Specialist SAP expertise(across business functions)
Source: Axon.co.uk
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Axons capabilities
PresencePresenceFeanix Corp
TUI
Specialist SAP expertise(across business functions)
Source: Axon.co.uk
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Axons capabilities
PresencePresenceFeanix Corp
TUI
Expertise & SharedService Centres
MyDruid Services
JSPC i-Solutions
Specialist SAP expertise(across business functions)
Source: Axon.co.uk
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Axons capabilities
PresencePresenceFeanix Corp
TUI
Expertise & SharedService Centres
MyDruid Services
JSPC i-Solutions
Specialist SAP expertise(across business functions)
Source: Axon.co.uk
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Axon and IT offshoring
Whats the current picture?
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Axon and IT offshoring 35 2007 Peter Louis. All Rights Reserved
Axons addressable market, 2006
Source: Altium, 2006
In 2006, Axon earned$220 million
This represents lessthan 2% of the 11billion SAP market
Note: Based on 2006 forecasted revenue for SAP and Axon
Axons share of the SAP market
$11,052
$220
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Axon and IT offshoring
Which locations are best suited to Axon?
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Axon and IT offshoring 38 2007 Peter Louis. All Rights Reserved
Recap on what buyers want from ITO offshoring:
All the benefits but none of the risks, please!
What buyers want
Reduced Costs
Access to Qualified Personnel
Increased Speed to Market
Reduced Managerial Risks
Reduced Operational Risks
Source: Offshoring Research Network (Duke University), 2007
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Recap on what buyers want from ITO offshoring:
All the benefits but none of the risks, please!
What buyers want What Axon needs to do
Standardise & industrialise solutions
Develop 1-to-m technology platform
Reduce transition cost
Reduce development & support costs
Demonstrate SAP expertise
Mature ITO capabilities
Employ industry best practices
Demonstrate repeatability
Demonstrate domain expertise
Provide greater visibility of operations
Protect IP rights
Reduce transition risk
Ensure greater operational reliability
Provide global service delivery
Reduced Costs
Access to Qualified Personnel
Increased Speed to Market
Reduced Managerial Risks
Reduced Operational Risks
Source: Offshoring Research Network (Duke University), 2007
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What Axon must do, what the country must do
Axons requirements
Standardised & indus solutions
Develop 1-to-m tech platform
Reduce transition cost
Reduce dev & supp cost
Demonstrate SAP expertise
Mature ITO experience
Employ industry best practices
Demonstrate repeatability
Demonstrate domain expertise
Ensure greater oper reliability
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What Axon must do, what the country must do
Axons requirements Countrys requirements
Reduce transition cost
Reduce dev & sup costs
Demonstrate SAP expertise
Provide greater visibility ofoperations
Protect IP rights
Reduce transition risk
Ensure greater operational
reliability
Provide global service delivery
Standardised & indus solutions
Develop 1-to-m tech platform
Reduce transition cost
Reduce dev & supp cost
Demonstrate SAP expertise
Mature ITO experience
Employ industry best practices
Demonstrate repeatability
Demonstrate domain expertise
Ensure greater oper reliability
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What Axon must do, what the country must do
Axons requirements Countrys requirements
Reduce transition cost
Reduce dev & sup costs
Demonstrate SAP expertise
Provide greater visibility ofoperations
Protect IP rights
Reduce transition risk
Ensure greater operational
reliability
Provide global service delivery
Standardised & indus solutions
Develop 1-to-m tech platform
Reduce transition cost
Reduce dev & supp cost
Demonstrate SAP expertise
Mature ITO experience
Employ industry best practices
Demonstrate repeatability
Demonstrate domain expertise
Ensure greater oper reliability
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43 2007 Peter Louis. All Rights Reserved
Contents
6. Questions
5. Conclusions
4. Recommendations
3. Axon and IT offshoring
2. Industry analysis
1. IT offshoring overview
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Recommendations 44 2007 Peter Louis. All Rights Reserved
Recommendations
Given Axons existing strategy and capabilities, the author recommends that Axon should:
Complement offshore delivery capability with a nearshore offering (e.g., Brazil, or Russia)
- Provides robust communications, common business practices, IP rights protection, high buyer visibility
- Enables a truly global service delivery network for the EU or the US to provide business continuity assurance
- Allows buyers to try nearshore before buying into offshore thus lowering barriers to accepting the offshore model
Actively focus selling efforts on key decision makers
- Although the CEO, CFO & COOs might control the purse strings, the key decision as to what gets outsourcedrests within the IT function. Axon should engage with key decision makers at the earliest opportunity
Accelerate partnering initiatives to become the most favoured partner for SAP ITO and BPO deals- The age of the mega deal is over; Tier 1 providers are leveraging the strengths of their Value Net
- Axon needs to be seen as a valued partner, by Tier 1 providers and clients, where SAP is the platform of choice
Standardise and industrialise SAP offerings
- Organizations are seeing the benefits of adopting standard processes (wasnt this the basis for SAP?)
-Standardisation employs best practices, reduces costs & minimizes risk
- Axon needs to standardise offerings on a 1-to-m technology platform and actively promote its benefits
Gear up for the demand for SAP application development & management services
- IT offshoring decision makers have identified these as areas where offshoring was high on their agenda
- Between 04 and 10, the global Applications Develop market alone will grow from $23 b to $50 b (Gartner, 2005)
- Axon needs to ensure that its proposition provides the capabilities to meet client and partner expectations
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45 2007 Peter Louis. All Rights Reserved
Contents
6. Questions
5. Conclusions
4. Recommendations
3. Axon and IT offshoring
2. Industry analysis
1. IT offshoring overview
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Conclusions 46 2007 Peter Louis. All Rights Reserved
Conclusions
The offshore ITO market is competitive but one in which Axon can successfully compete.
However, Axon must:
Meet buyer expectations by developing capabilities to support propositions and ultimatelythe brand promise
Engage with not only niche or Tier 2 / 3 providers (e.g., SAP) but also the Big Six, who stilldominate the market, and clients
Ensure that the Axon message is heard by the key decision makers who ultimately decidewhat gets offshored and to whom
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Contents
6. Questions
5. Conclusions
4. Recommendations
3. Axon and IT offshoring
2. Industry analysis
1. IT offshoring overview
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Questions
Questions?
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Disclaimer 49 2007 Peter Louis. All Rights Reserved
Disclaimer
The information presented has been prepared usingsources believed by the author to be reliable andaccurate. However, the author makes no warranty orassumes any legal liability or responsibility for the
accuracy or completeness of any informationpresented. Moreover, the author accepts noresponsibility for the decisions made by readers.
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Global player in the delivery of Business Transformation
By Peter Louis
April 2007
Axon and IT Offshoring
The offshoring business case
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Attachments
Attachments
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Attachments 52 2007 Peter Louis. All Rights Reserved
2006 best managed global IT outsourcing vendors, top 10 includes 8 new
contenders
$6.9b
$86.7b
$757m
$2.9b
$450m
$2.2b$2b
$886m
$1.1b
$4.4b
Est. 05
Rev
Revenue up 33% with outsourcing comprising > 38% of total revenue baseCapgemini10
GM awarded more than $700m in IT services contracts over a 5-year periodHewlett Packard9
Ranked #1 among the world's specialty offshore infrastructure serviceproviders for two consecutive years
HCL8
Indian pioneer. Fortune Top 10 companies among TCS valued customersTATA Consulting7
Well-established, structured methodologies grew income 38%Patni6
Crossing over to $2b in Annual RevenueInfosys5Awarded for superior ITO servicesPerot Systems4
Agile, fast moving, strong track record of delivering business resultsCognizant3
Pioneered offshore development centre model for software deliverySatyam2
2006s top ITO contract, high standards, highest CSS scoresACS1
NoteVendorRank
Source: Sourcingmag.com, 2006
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Emerging offshoring locations 9 new contenders
TunisLow cost IT labour; French language skills; nearshore
alternative for French-speaking Europe
Tunisia
Cape TownVery good English skills; cultural affinity with West;Western business practices; low cost skilled IT labour
South Africa
Cairo, Giza, AlexandriaHigh volume of engineering/IT graduates per year; Englishlanguage skills, vicinity to Europe
Egypt
ManilaVery good English language skills, cultural affinity with US;large volume of low cost IT labour
Philippines
Krakow, Wroclaw, WarsawLarge pool of IT labour; low wages encourages migration;European firms preferred nearshore alternative
Poland
Moscow, St PetersburgHuge pool of highly skilled low-cost software engineers;cultural & geographical proximity with West; stronggovernment support; weak business environment
Russia
PragueForeign language skills; IP rights protection; preferrednearshore alternative for W. European firms
Czech Rep
Mexico CityUS policies encourage investment; cultural ties to US;provides low-cost nearshore alternative for US market
Mexico
JakartaLarge volume of low-cost IT labour; English languageskills; low cost; western language skills
Indonesia
LocationsDifferentiation / competitive disadvantageCountry
Source: AT Kearney, 2007
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Outsourced services, cntd
CountriesDescriptionIT function
IndiaVirus removal, software installation, data recovery,hardware replacement, software/hardware upgrades
PC Maintenance &Support
IndiaManagement of core IT operations, hardware (AS/400s,IBM m/f, UNIX boxes), software (MVS TSO/ISPF, CICS,
DB2), and personnel (operators, system analysts)
Data CentreManagement
India, Singapore,Malaysia
Network management of LAN/WAN, network support,7x24x365 network monitoring and notification, trafficanalysis, problem resolution, device management &service
Network Management
India, Malaysia,Singapore
Automated server monitoring & resolution, serverperformance management, server administration; serverbackup & restore management, email administration,enterprise application administration
Server Management
Source: Diamond, 2006
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Companies who have offshored
Accenture
Tata
Xansa
CSC
HCL
MindTree
MindTree
Satyam
Provider
Software development and support
IT helpdesk, IT infrastructure, servers and networks
Applications management, IT operations and hosting for Threshers' SAPfinancials, WebSphere, Business Objects and JDA merchandising applications.
Application support
IT infrastructure support and software development, system development,application delivery, infrastructure support and maintenance
Software development and maintenance (dealer management system)
Software development (Specification Supplier Management System)
Software development (firmware applications that run copiers)
Offshore ITO service lines
Somerfield
Dixons
Burger King
Threshers
Barclays
Whitbread
Volvo
Ricoh
Company
Source: InformationAge 2007; Silicon.com, 2006; InformationWeek, 2006
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Pound equivalents for selected items
6.6 billion35Axons addressable market, 2006 SAPs earnings
43 billion4Global IT Offshoring Market Forecast: 2010 market expenditure
13.8 billion44Applications Development market size in 2004
24 billion44Applications Development market size in 2010
137 million35Axons addressable market, 2006 Axons earnings
32 billion13Global IT outsourcing 2006 vendor shares, Big Six the incumbents: Earnings
107 billion4Global IT Offshoring Market Forecast: 2010 addressable market size
Pound equivalentSlideItem
Note: 1 = US$1.6682, average exchange rate from 3 Jan 2000 to 18 Apr 2007
Source: Federal Reserve Board