Axios Systems: Standard Bank ITSM Integration Case Study
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www .axiossystems. com Alan Luhman assyst Administrator Standard Bank “The gateway saves us a lot of time and money. The Service Desk can resolve more Incidents first time as assyst accurately displays the user’s asset details on logging the call without time-consuming manual updates.” LOCAL GOVERNMENT sector FINANCE sector Customer Experience Standard Bank Integrating & Altiris Service Management Standard Bank PLC London is the Head Office for the International Merchant Banking activities of the Standard Bank Group. Through an expanding international network the bank offers a range of specialist banking services and promotes trade, investment and business flows with an emerging market focus on a world-wide basis. The requirement The solution The IT team at Standard Bank was concerned about a lack of asset information in the organization, due to the rapid growth and expansion of the bank. They wanted to know exactly what hardware had been bought and what software was installed on this throughout the company. Realizing the benefits that integrated Asset Management would bring, they looked for the optimum way of achieving this. Altiris was already used as the internal software deployment tool, so the team decided that integrating this with the assyst IT Service Management software would be the best solution. In line with other units within the Standard Bank Group, the team wanted all local Notification servers to feed into one Configuration Management Database (CMDB), based in London. With the help of assystDiscovery, the universal interface for Asset Management tools, as well as Consulting and Training from Axios Global Services, the interface was created, installed and Standard Bank staff trained within only 3 days. “We have already seen the benefit of the assystDiscovery integration when it allowed us to monitor accurately the progress of our Windows XP rollout. The reports created before, during and after the rollout show us exactly the type and specification of PCs and laptops within the business, along with details of their configuration. From this, we could purchase the correct number of PCs required for the general upgrade.” Alan Luhman, assyst Administrator at Standard Bank, explained. over - the process ®
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Standard Bank PLC London is the Head Office for the International Merchant Banking activities of the Standard Bank Group. Through an expanding international network the bank offers a range of specialist banking services and promotes trade, investment and business flows with an emerging market focus on a world-wide basis. The IT team at Standard Bank was concerned about a lack of asset information in the organization, due to the rapid growth and expansion of the bank. They wanted to know exactly what hardware had been bought and what software was installed on this throughout the company. Realizing the benefits that integrated Asset Management would bring, they looked for the optimum way of achieving this. Altiris was already used as the internal software deployment tool, so the team decided that integrating this with the assyst IT Service Management software from Axios Systems would be the best solution...
Transcript of Axios Systems: Standard Bank ITSM Integration Case Study
www.axiossystems.com
Alan Luhmanassyst AdministratorStandard Bank
“The gateway saves us a lot of time and money. The Service Desk can resolve more Incidents first time as assyst accurately displays the user’s asset details on logging the call without time-consuming manual updates.”
LOCAL GOVERNMENTsector
FINANCEsector
Customer Experience
Standard Bank
Integrating & Altiris Service ManagementStandard Bank PLC London is the Head Office for the International Merchant Banking activities of the Standard Bank Group. Through an expanding international network the bank offers a range of specialist banking services and promotes trade, investment and business flows with an emerging market focus on a world-wide basis.
The requirement
The solution
The IT team at Standard Bank was concerned about a lack of asset information in the organization, due to the rapid growth and expansion of the bank. They wanted to know exactly what hardware had been bought and what software was installed on this throughout the company. Realizing the benefits that integrated Asset Management would bring, they looked for the optimum way of achieving this. Altiris was already used as the internal software deployment tool, so the team decided that integrating this with the assyst IT Service Management software would be the best solution.
In line with other units within the Standard Bank Group, the team wanted all local Notification servers to feed into one Configuration
Management Database (CMDB), based in London.With the help of assystDiscovery, the universal interface for Asset
Management tools, as well as Consulting and Training from Axios Global Services, the interface was created, installed and Standard
Bank staff trained within only 3 days.
“We have already seen the benefit of the assystDiscovery integration when it allowed us to monitor accurately the progress of our Windows XP rollout. The reports created before, during and after the rollout show us exactly the type and specification of PCs and laptops within the business, along with details of their configuration. From this, we could purchase the correct number of PCs required for the general upgrade.” Alan Luhman, assyst Administrator at Standard Bank, explained.
over - the process
®
The integration
“With assystDiscovery we are finally in control of our IT assets. The data we receive from the automatic audits is comprehensive, accurate and up-to-date.”
Alan Luhmanassyst AdministratorStandard Bank
• Improved visibility of IT infrastructure
• Automated highlighting of discrepancies
• Greater flexibility for planning and emergencies
• Facilitates large scale software rollouts and automatic deployment of patches to PCs and laptops
• Cost saving through tighter hardware management
• Effective licence control due to accurate reports and audit tracks of software and versions used
• Faster imaging of new hardware
The benefits
The Altiris Notification client is being deployed by Altiris once a new PC or laptop is connected to the network. It is set up to report back to its local Notification server once a day with the PC’s configuration and software details.
assystDiscovery is automated on every Monday, Wednesday and Sunday to make a connection to the Notification server and the assyst CMDB and run a refresh option that will check both database and list the assets found if they fit the selected criteria. No automatic update is made in assyst as the team prefers to do a manual check beforehand.
The details automatically being compared include: hardware (name, supplier, model, configuration details, memory added/removed), software (supplier, relations split into added and removed software), item relationships and software licence information for all desktops and laptops.
Customer ExperienceInsight
