AWS WORKFORCE SOLUTIONS Contingent Employee Handbook€¦ · P a g e 3 | 26 Company and prohibits...

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AWS WORKFORCE SOLUTIONS Contingent Employee Handbook Revised September 15, 2015

Transcript of AWS WORKFORCE SOLUTIONS Contingent Employee Handbook€¦ · P a g e 3 | 26 Company and prohibits...

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AWS WORKFORCE

SOLUTIONS

Contingent Employee

Handbook

Revised September 15, 2015

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Introductory Statement As a contingent employee of AKORBI WORKFORCE SOLUTIONS (the "Company"), we welcome you in helping to support our clients!

These contingent employee policies and guidelines are intended to explain your terms and conditions of employment during your period of work for our clients. Only written employment agreements may supersede some of the provisions of these policies and guidelines.

These guidelines summarize the contingent employment policies and practices in effect at the time of publication. This handbook supersedes all previously issued handbooks and any policy or benefit statements or memoranda that are inconsistent with the policies described here. Your Human Resource Designate is available to answer any questions you may have.

Throughout this handbook and any applicable Addendums, should there be conflict between the Company and the client policies, procedures, guidelines and/or expectations, then the client policies, procedures, guidelines and/or expectations will prevail. At-Will Employment Status

AWS contingent employees are employed on an at-will basis, meaning that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the contingent employee or the Company unless there is a valid, signed Employment Agreement in place stating otherwise. Nothing in this handbook shall limit the right to terminate at-will employment.

Anti-Harassment Policy

AWS company policy prohibits conduct that is disrespectful, unprofessional as well as harassment based on sex, race, religion, color, gender, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such conduct violates company policy.

The Company's anti-harassment policy applies to all persons involved in the operation of the

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Company and prohibits harassment, disrespectful or unprofessional conduct by any contingent employee of the Company, as well as employees, vendors, customers, independent contractors and any other persons. Applicants, contingent employees, employees, visitors, clients’ employees and independent contractors are all protected from harassment.

Prohibited harassment, disrespectful or unprofessional conduct includes, but is not limited to, the following behavior:

• Verbal conduct such as epithets, derogatory jokes or comments, slurs or unwanted sexual advances, invitations or comments;

• Visual displays such as derogatory and/or sexually-oriented posters, photography, cartoons, drawings or gestures;

• Physical conduct including assault, unwanted touching, intentionally blocking normal movement or interfering with work because of sex, race or any other protected basis;

• Threats and demands to submit to sexual requests as a condition of continued employment, or to avoid some other loss and offers of employment benefits in return for sexual favors;

• Retaliation for reporting or threatening to report harassment; and

• Communication via electronic media of any type that includes any conduct that is prohibited by state and/or federal law, or by company policy.

If you believe that you have been the subject of harassment or other prohibited conduct, bring your complaint to your Human Resource Designate as soon as possible after the incident. You may be asked to provide details of the incident or incidents, names of individuals involved and names of any witnesses. It would be best to communicate your complaint in writing, but this is not mandatory. Human Resource Designates should refer all complaints involving harassment or other prohibited conduct to applicable investigative officer or their direct managers. The Company will take action to investigate all of the allegations.

If the Company determines that harassment or other prohibited conduct has occurred, effective remedial action will be taken in accordance with the circumstances involved. Any contingent employee determined by the Company to be responsible for harassment or other prohibited conduct will be subject to appropriate disciplinary action, up to, and including termination. A Company representative will advise all parties concerned of the results of the investigation. The Company will not retaliate against you for filing a complaint and will not tolerate or permit retaliation by management, contingent employees or co-workers.

Equal Employment Opportunity AWS is an equal opportunity employer and makes employment decisions on the basis of merit and qualifications. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is

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associated with a person who has or is perceived as having any of those characteristics.

The Company policy is to be in compliance with all applicable laws providing equal employment opportunities. The Company prohibits unlawful discrimination against any job applicant, contingent employee, employee, contractor by any employee of the Company, including Human Resource Designates and coworkers.

If you believe you have been subjected to any form of unlawful discrimination, submit a complaint to your Human Resource Designate, not your client manager or other employees of your client. The Company will immediately attempt to resolve the situation. You may also submit your complaint to AWS Human Resources.

If the Company determines that unlawful discrimination has occurred, the Company will take appropriate actions. The Company will not retaliate against you for filing a complaint and will not knowingly permit retaliation by management or other contingent employees.

To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company intends to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or a contingent employee unless undue hardship would result.

Any job applicant or contingent employee who requires an accommodation in order to perform the essential functions of the job should contact the Human Resource Designate and discuss the need for an accommodation. The Company will engage in an interactive process with the contingent employee to identify possible accommodations, if any, which will help the applicant or contingent employee perform the job. An applicant or contingent employee who requires an accommodation of a religious belief or practice should also contact the Human Resource Designate and discuss the need for an accommodation. If the accommodation is reasonable and will not impose an undue hardship, the Company intends make the accommodation.

Substance Abuse AWS is concerned about the use of alcohol, illegal drugs, or controlled substances as it affects the workplace. Use of these substances, whether on or off the job can detract from a contingent employee's work performance, efficiency, safety, and health, and therefore seriously impair the contingent employee's value to the Company or client. In addition, the use or possession of these substances on the job constitutes a potential danger to the welfare and safety of other contingent employees and exposes the Company and the client to the risks of property loss or damage, or injury to other persons.

Furthermore, the use of prescription drugs and/or over-the-counter drugs also may affect a contingent employee's job performance and may seriously impair the contingent employee's value to the Company or client. If there is suspicion of substance abuse on client premises, a drug test will be required. If the

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drug test is positive for alcohol, illegal drugs, or controlled substances, the consequence may be immediate termination.

The following rules and standards of conduct apply to all contingent employees either on Company or client property or any time during the workday. Behavior that violates Company policy includes:

• Possession or use of an illegal or controlled substance, or being under the influence of an illegal or controlled substance while on the job;

• Driving a Company, client, or rented vehicle while under the influence of alcohol; and

• Distribution, sale, or purchase of an illegal or controlled substance while on the job.

Violation of these rules and standards of conduct will not be tolerated. AWS also may bring the matter to the attention of appropriate law enforcement authorities.

In order to enforce this policy, AWS reserves the right to conduct searches of Company property or contingent employees and/or their personal property, and to implement other measures necessary to deter and detect abuse of this policy. The Company will coordinate with the client in relation to conducting searches on client property.

A contingent employee's conviction on a charge of illegal sale or possession of any controlled substance while off Company or client property will not be tolerated because such conduct, even though off duty, reflects adversely on AWS and/or client reputation. In addition, the Company must keep people who sell or possess controlled substances off Company and/or client premises in order to keep the controlled substances themselves off the premises.

Any contingent employee who is using prescription or over-the-counter drugs that may impair the contingent employee's ability to safely perform the job, or affect the safety or well-being of others, must notify the Human Resource Designate of such use immediately before starting or resuming work.

The Company is not obligated to continue to employ any contingent employee whose performance of job duties is impaired because of drug or alcohol use, nor is the Company obligated to re-employ any person who has participated in treatment and/or rehabilitation if that person's job performance remains impaired as a result of dependency.

State Laws

It is AWS’s policy to follow all state laws relating to contingent employees employment. See

Addendum A.

Right to Revise This contingent employee handbook contains policies and practices of AWS in effect at the time of publication. All previously issued handbooks, manuals and any inconsistent policy statements or memoranda are superseded.

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AWS reserves the right to revise, modify, delete, or add to any and all policies, procedures, work rules, or benefits stated in this manual or in any other document, except for the policy of at-will employment. However, any such changes will be in writing, and must be approved by the Chief Executive Officer or President of AWS.

Any written changes to this handbook will be available to all contingent employees so that contingent employees will be aware of the new policies or procedures. No oral statements or representations can in any way alter the provisions of this handbook.

Unless there is a valid Employment Agreement in place, this handbook sets forth the entire agreement between you and AWS as to the duration of contingent employment and the circumstances under which employment may be terminated. Nothing in this contingent employee handbook or in any other personnel document, including benefit plan descriptions, creates or is intended to create a promise or representation of continued employment for any contingent employee.

Nothing in this at-will statement is intended to interfere with a contingent employee's rights to communicate or work with others toward altering the terms and conditions of his or her employment.

Open-Door Policy Suggestions for improving AWS are always welcome. At some time, you may have a complaint, suggestion, or question about your job, your working conditions, or the treatment you are receiving. Your good-faith complaints, questions, and suggestions also are of concern to the Company. We ask you to first discuss your concerns with your Human Resource Designate, following these steps:

• Within a week of the occurrence, bring the situation to the attention of your Human Resource Designate, who should then take appropriate action and/or provide a solution or explanation.

• If the problem persists, notify the Human Resource Designate again, who should then take appropriate action and/or provide a new solution or explanation. While a written complaint will assist us in investigating your concerns, it is not required that you put your complaint in writing. If you need assistance with your complaint contact the Human Resources Designate or AWS Human Resources.

• We encourage you to bring the matter to Company management soon as possible after you believe that your immediate Human Resource Designate or AWS Human Resources has failed to resolve it.

This procedure, which we believe is important for both you and the Company, cannot guarantee that every problem will be resolved to your satisfaction. However, AWS values your observations and you should feel free to raise issues of concern, in good faith, without the fear of retaliation.

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EMPLOYMENT

Introductory Period

The first 90 days of continuous employment at AWS is considered an introductory period. During this time, you get acquainted with fellow contingent employees, your client manager, and your assigned Human Resource Designate. Contact your Human Resource Designate with any questions or concerns.

Job Duties During an introductory period, your Human Resource Designate can guide you and answer any questions. You may also receive documents and/or training from the client manager or representative identifying their policies and job responsibilities. Should there be any conflict between AWS policies and the client policies, the client policies take precedent. Be aware that your job responsibilities may change at any time during your employment. From time to time, you may be asked to work on special projects, or to assist with other work necessary or important to the operation of the client or AWS. Your cooperation and assistance in performing such additional work is expected.

AWS reserves the right, at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities.

Full-Time Contingent employees Full-time contingent employees are those who are scheduled for and do work 40 hours per week.

Time Off

Should you need time away from work for any reason, contact your Human Resource Designate.

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Benefits

Health Insurance AWS provides medical insurance benefits in accordance with the PPACA for eligible contingent employees who work at least 30 hours per week. Benefit eligibility may also be dependent upon your contingent employee classification (full-time versus part-time, for example) and on length of continuous employment at AWS. Benefit eligibility requirements may also be imposed by the plans themselves. 401(k) Savings Plan

The Company offers a 401(k) savings plan for eligible employees after one continuous year of

employment. Check with your Human Resources Designate for details.

For information regarding contingent employee benefits and to answer any questions you may have, contact AWS Human Resources.

All applicable benefits are governed by their Summary Plan Descriptions. The Company reserves the right to modify, amend or terminate benefits and to modify or amend benefit eligibility requirements at any time and for any reason, subject to any legal restrictions.

Workers' Compensation AWS provides insurance coverage for contingent employees in case of work-related injury. The workers' compensation benefits provided to injured contingent employees may include:

• Medical care; • Cash benefits, tax free, to replace lost wages; and

• Assistance to help qualified injured contingent employees return to suitable employment.

To ensure that you receive any workers' compensation benefits to which you may be entitled, you will need to:

• Immediately report any work-related injury to your Human Resource Designate, if able • Seek medical treatment and follow-up care if required from the health care provider of your

choice

• Complete the Accident and Injury Report and return it to your Human Resource Designate if going for medical treatment is not necessary

• Provide information as requested for the Workers’ Compensation injury form if you sought medical treatment

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• Provide to the Human Resource Designate a certification from the health care provider regarding the status of the injury

Upon submission of a medical certification that a contingent employee is able to return to work after a workers' compensation leave, the contingent employee under many circumstances will be reinstated to his or her same position held at the time the leave began, or to an equivalent position, if available. A contingent employee returning from a workers' compensation leave has no greater right to reinstatement than if the contingent employee had been continuously employed rather than on leave. For example, if the contingent employee on workers' compensation leave would have been laid off had he or she not gone on leave, or if the contingent employee's position has been eliminated or filled in order to avoid undermining the Company's ability to operate safely and efficiently during the leave, and no equivalent or comparable positions are available, then the contingent employee would not be entitled to reinstatement.

A contingent employee's return depends on his or her qualifications for any existing openings. If, after returning from a workers' compensation disability leave, a contingent employee is unable to perform the essential functions of his or her job because of a physical or mental disability, the Company's obligations to the contingent employee may include reasonable accommodation, as governed by the Americans with Disabilities Act.

The law requires AWS to notify the workers' compensation insurance company of any concerns of false or fraudulent claims.

Workers' Compensation Concurrent

Contingent employees who are ill or injured as a result of a work-related incident and must be off of work for one or more days, will have the leave run concurrently with all applicable laws, such as FMLA, if contingent worker qualifies.

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Management

Names and Addresses Policy AWS is required by law to keep current all contingent employees' names and addresses, as well as emergency contacts. Contingent employees are responsible for notifying the Human Resource Designate in the event of a name or address change.

Employment Records Your employment related records are maintained with AWS in its corporate Human Resources office. Should you wish to review the contents or need a copy of certain documents, make a request in writing to your Human Resources Designate. A fee may be charged for this service.

Disclosure of personnel information to outside sources, other than you or your designated representative, will be limited. However, AWS will cooperate with requests from authorized law enforcement or local, state, or federal agencies conducting official investigations and as otherwise legally required.

Housekeeping All contingent employees are expected to keep their client work areas clean and organized. Contingent employees using client’s common areas such as lunch rooms, locker rooms, and restrooms are expected to keep them sanitary.

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Company/Client Property

Electronic and Social Media

This policy is intended to protect the Company's and the client’s computer systems, electronic

information, and reputations. This policy refers to electronic and social media during the

workday and after regular working hours.

For purposes of these policies, the following definitions apply: "Computers" are defined as desktop computers, laptops, handheld devices (including but not limited to iPhones, Black berries, smart phones, iPads, and other electronic tablets and cell phones), computer software/hardware and servers.

AWS and its clients also uses various forms of "electronic communication." "Electronic communications" includes e-mail, text messages, telephones, cell phones and other handheld devices (such as Blackberries, smart phones, writing tablets or iPads), fax machines, and online services including the Internet and Intranets.

"Electronic information" is any information created by a contingent employee using computers or any means of electronic communication, including but not limited to, data, messages, multimedia data, and files.

The following general policies apply:

• Computers and all data transmitted through AWS or client servers are Company or client property owned by the Company or client for the purpose of conducting Company or client business, respectively. These items must be maintained according to AWS and client rules and regulations. Computers must be kept clean and contingent employees must exercise care to prevent loss and damage. Prior authorization must be obtained before any Company or client property may be removed from the premises.

• All electronic communications also remain the sole property of AWS or client and are to be used for Company or client business. For example, email messages are considered Company or client records, as applicable.

• Electronic information created by a contingent employee using any computer or any means of electronic communication is also the property of AWS or the client and remains the property of AWS or the client.

• Information stored in AWS or client computers and file servers is the property of the Company or the client and may not be distributed outside the Company or the client in any form whatsoever without the written permission of the President of AWS or applicable client management.

Violation of any of the provisions of this policy, whether intentional or not, will subject

contingent employees to disciplinary action, up to and including termination.

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If any actions of the contingent employee are determined to be breaking state or federal laws

relating to social media or any electronic communication, the contingent employee is subject to

disciplinary action, up to and including immediate termination. Should there be any conflict between the Company policies, rules or regulations and the client’s policies, rules or regulations, then the client’s policies, rules or regulations prevail.

Monitoring of Company and Client Property

All Company or client property is subject to monitoring to ensure compliance with rules and regulations, without notice to the contingent employee and at any time, not necessarily in the contingent employee's presence. AWS or client computers and all electronic communications and electronic information are subject to monitoring, and contingent employees should not expect privacy regarding such use. The Company or client reserves the right to access, review and monitor electronic files, information, messages, text messages, e-mail, Internet history, browser-based webmail systems and other digital archives and to access, review and monitor the use of computers, software, and electronic communications to ensure that no misuse or violation of Company or client policy or any law occurs. E-mail may be monitored by the Company or client and there is no expectation of privacy. Assume that e-mail may be accessed, forwarded, read or heard by someone other than the intended recipient, even if marked as "private."

Contingent employee passwords may be used for purposes of security but the use of a password does not affect the Company's or client’s ownership of the electronic information or ability to monitor the information. The Company or client may override a contingent employee's password for any reason.

Contingent employees are not permitted to access the electronic communications of other contingent employees or third parties unless directed to do so by client, AWS management or Human Resource Designate.

Prohibited Use

All existing Company or client policies apply to contingent employee use of computers, electronic communications, electronic information, and the Internet. This includes policies that deal with misuse of Company or client assets or resources. It is a violation of AWS policy to use any computers, electronic communications, electronic information, or the Internet, in a manner that: is discriminatory, harassing, or obscene; constitutes copyright or trademark infringement; violates software licensing rules; is illegal; or is against AWS or client policy. It is also a violation of policy to use computers, electronic communications, electronic information, or the Internet to communicate confidential or sensitive information or trade secrets.

The display of any kind of sexually explicit multimedia content, message, or document on any

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Company or client computer is a violation of policy against sexual harassment. This description of prohibited usage is not exhaustive and it is within the discretion of AWS or client to determine if there has been a violation of this policy. Contingent employees that engage in prohibited use will be subject to discipline or immediate termination.

This policy is not intended to limit the ability of contingent employees to discuss with other contingent employees the terms and conditions of their employment, including wages, job performance, workload.

Social Media

AWS and client use social media in limited circumstances for defined business purposes. Social media is a set of Internet tools that aid in the facilitation of interaction between people online. If you have specific questions about which programs the Company or client deems to be social media, consult with your Human Resources Designate.

Use of Internet based programs such as Facebook, Linked In, and Twitter (this is not meant to be an exhaustive list) may be used in furtherance of Company or client goals. However, only authorized individuals are allowed to speak/write in the name of AWS or client using the social media tools of the Company or client.

Your Human Resource Designate or client manager will authorize you in writing if you can use these Company or client social media tools to perform your job duties. Authorized individuals using the Company or client social media tools shall identify themselves honestly, accurately and completely and comply with all Company or client policies in using the media.

Your authorization of these Company or client social media tools or programs is limited to business purposes. Misuse of your authorization is prohibited and can result in discipline up to and including termination. All policies relating to monitoring usage of Company or client property apply.

Nothing in the AWS social media policy is designed to interfere with, restrain or prevent contingent employee communications regarding wages, hours or other terms and conditions of employment.

Contingent employee-owned Devices

Contingent employees can use their own personal devices to engage in social media during non-working times; however, all other Company or client policies against inappropriate usage, including the Company's and client’s no tolerance for discrimination, harassment or retaliation in the workplace, and protection of confidential and trade secret information apply.

Company or Client Issued Cell Phone

Cell phones (handheld devices and smart phones such as Blackberries and iPhones) may be

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provided to some contingent employees to assist them in performing their jobs. These cell phones are Company or client property. Data (including web browsing), messages (including voice mail, mobile email, and text messaging), and other stored electronic information is subject to monitoring and the contingent employee does not have an expectation of privacy in the use of this Company or client property.

The Company or client may ask you to assign a password to this provided cell phone to prevent unauthorized access. This password does not affect the Company's or client’s ownership of the cell phone or ability to monitor the information.

Company and client cell phones must not be used in any manner that violates any other Company

or client policy, including safety policies, confidentiality polices, and policies against

discrimination and harassment.

Contingent employees who are provided a Company or client cell phone may use it to send and

receive occasional and limited personal communications. Contingent employees must get

permission from client manager to make a personal phone call on Company or client cell phone.

Contingent employees are responsible for paying for additional time or data usage in excess of

any rate plan maintained by the Company

Solicitation and Distribution of Literature In order to ensure efficient operation of the client's business and to prevent disruption to contingent employees, there are solicitations and distribution of literature policies on client property. All contingent employees are restricted on solicitation, distribution of written material, and entry onto the premises and work areas. All contingent employees are expected to comply strictly with client rules. Any contingent employee who is in doubt concerning the application of these rules should consult with the Human Resource Designate.

No contingent employee shall solicit or promote support for any cause or organization during his or her working time or during the working time of the contingent employee or contingent employees at whom such activity is directed. No contingent employee shall distribute or circulate any written or printed material in work areas at any time, or during his or her working time or during the working time of the contingent employee or contingent employees at whom such activity is directed.

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Contingent Employee Conduct

Business Conduct and Ethics No contingent employee may accept a gift or gratuity from any customer, vendor, supplier, or other person doing business with client or AWS because doing so may give the appearance of influencing business decisions, transactions or service. Discuss expenses paid by such persons for business meals or trips with Human Resource Designate in advance.

Conducting Personal Business Contingent employees may not conduct personal business or business for another employer during their scheduled working hours.

Confidential Information Each contingent employee is responsible for safeguarding the confidential information obtained during their employment.

In the course of your work, you may have access to confidential information regarding AWS, the client, suppliers, customers, or perhaps even fellow contingent employees. You have a responsibility to prevent revealing or divulging any such information unless it is necessary for you to do so in the performance of your duties. Access to confidential information should be on a "need-to-know" basis and must be authorized by your Human Resource Designate. Any breach of this policy will not be tolerated and legal action may be taken by the Company.

Conflicts of Interest All contingent employees must avoid situations involving actual conflict of interest. Personal or romantic involvement with a competitor, supplier, or other contingent employee of AWS, or client employee, which impairs a contingent employee's ability to exercise good judgment on behalf of the Company, can create an actual conflict of interest.

A contingent employee involved in any of the types of relationships or situations described in this policy should immediately and fully disclose the relevant circumstances to his or her immediate Human Resource Designate or AWS Human Resources, for a determination about whether an actual conflict exists. If an actual conflict is determined, AWS may take whatever corrective action appears appropriate according to the circumstances. Failure to disclose facts shall constitute grounds for disciplinary action, including termination.

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Client Relations Contingent employees are expected to be polite, courteous, prompt, and attentive to every customer and client. When a contingent employee encounters an uncomfortable situation that he or she does not feel capable of handling, the Human Resource Designate should be called immediately.

Clients are to be treated courteously and given proper attention at all times. Never regard a client's question or concern as an interruption or an annoyance. You must respond to inquiries from clients, whether in person or by telephone, promptly and professionally.

Through your conduct, show your desire to assist the client in obtaining the help he or she needs. If you are unable to help a client in the normal course of duty, contact the Human Resource Designate.

All correspondence and documents, whether to clients or others, must be neatly prepared and error-free. Attention to accuracy and detail in all paperwork demonstrates your commitment to those with whom we do business.

Never argue with the client! If a problem develops or if a client remains dissatisfied, ask your Human Resource Designate to intervene.

Dress Codes and Other Personal Standards Contingent employees are expected to wear clothing appropriate for the nature of the client’s business and the type of work performed. Clothing should be neat, clean and tasteful. Avoid clothing that can create a safety hazard. Fragrance, whether natural or artificial, should be nonexistent or to a minimum that does not interfere with others ability to comfortably enjoy the workplace. Acceptable clothing is client specific. If there are safety required attire, it must be worn at all times while in the workplace or as determined. Ask your Huma Resource Designate for more information.

Because each contingent employee is a representative of AWS in the eyes of the client and public, each contingent employee must report to work properly groomed and wearing appropriate clothing. Contingent employees are expected to dress neatly and in a manner consistent with the nature of the work performed. Contingent employees who report to work inappropriately dressed may be asked to leave and return in acceptable attire, without pay.

All contingent employees required to wear uniforms provided by AWS or client must take care of their uniforms and report any wear or damage to their Human Resource Designates.

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Instructions regarding cleaning and maintenance of uniforms will be provided. Human Resource Designates will inform you of additional requirements regarding acceptable attire. Any deviations from these guidelines must be approved by your Human Resource Designate.

Some contingent employees who have client contact may not be permitted to participate in the casual dress day. Contingent employees who do participate in a casual dress day still are expected to report to work properly groomed. Acceptable casual dress excludes ripped or torn clothing, T-shirts of any kind (with or without a written message), tennis shoes, tank or halter tops, or shorts.

Contingent employees required to wear safety equipment or clothing still must do so on a casual dress day. Human Resource Designates may issue more specific guidelines concerning any exceptions to this policy.

Contingent employees who need a reasonable accommodation of dress code because of religious beliefs, observances or practices should contact the Human Resources Designate and discuss the need for accommodation.

News Media Contacts Contingent employees may be approached for interviews or comments by the news media. Only the Chief Executive Officer or President may comment to news reporters on AWS policy or events relevant to AWS. Therefore, contingent employees should politely decline.

This policy does not limit a contingent employee's right to discuss the terms and conditions of his or her employment, or to try and improve these conditions.

Off-Duty Conduct While AWS does not seek to interfere with the off-duty and personal conduct of its contingent employees, certain types of off-duty conduct may interfere with the Company's legitimate business interests or may damage the Company’s or client’s reputation. For this reason, contingent employees are expected to conduct their personal affairs in a manner that does not adversely affect the Company's, the client’s or their own integrity, reputation or credibility.

Off-duty conduct by a contingent employee that directly conflicts with the Company's or client’s essential business interests and disrupts business operations is unacceptable.

Other Employment While employed by AWS, contingent employees are expected to devote their energies to their jobs with the Company and the client assigned.

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Employment that directly conflicts with the Company's or client’s essential business interests and disrupts business operations is strictly prohibited.

Contingent employees who wish to engage in additional employment that may create a real conflict of interest must submit a written request to AWS explaining the details of the additional employment. If the additional employment is authorized, AWS assumes no responsibility for it. AWS shall not provide workers' compensation coverage or any other benefit for injuries occurring from or arising out of additional employment. Authorization to engage in additional employment can be revoked at any time.

Political Activity Many contingent employees participate in political activities on their own time. Company or client time, facilities, property or equipment (including all computers, networks, and electronic equipment) must not be used for a contingent employee's outside political activities.

Absent a formal statement by AWS announcing any political endorsements, contingent employees must not, through their own actions, speech, contributions, or written communication, mislead others to believe that AWS officially endorses or opposes any candidates for political office that AWS itself has not publicly announced. Contingent employees are entitled to their own personal position.

The Company will not discriminate against contingent employees based on their lawful political activity engaged in outside of work.

Prohibited Conduct Contingent employees are expected to conduct themselves in a manner to further the Company's and client’s objectives. The following conduct is prohibited and does not conform to AWS policy. This list of prohibited conduct is illustrative only; other types of conduct that threaten security, personal safety, contingent employee welfare and Company or client operations also may be prohibited and will result in disciplinary action up to and including termination. Should these examples of prohibited conduct conflict with those of the client, the client prohibited conduct policy will prevail.

• Falsifying employment records, employment information, or other Company records;

• Inefficient or careless performance of job responsibilities or inability to perform job duties satisfactorily;

• Recording the work time of another contingent employee or allowing any other contingent employee to record your work time, or falsifying any time reported, either your own or another contingent employee's;

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• Theft and deliberate or careless damage or destruction of any Company or client property, or the property of any contingent employee or other person;

• Removing or borrowing Company or client property without prior authorization; • Unauthorized use or misuse of Company or client equipment, time, materials, or facilities; • Provoking a fight or fighting during working hours or on Company or client property; • Participating in horseplay or practical jokes on Company or client time or premises; • Carrying firearms or any other dangerous weapons on Company or client premises at any

time; • Engaging in criminal conduct whether or not related to the job;

• Causing, creating, or participating in a disruption of any kind during working hours on Company or client property;

• Insubordination, including but not limited to, failure or refusal to obey the orders or instructions of a Human Resource Designate or member of Company or client management, or the use of abusive or threatening language toward a Human Resource Designate or member of Company or client management or other employees;

• Using abusive, threatening or intimidating language at any time on Company or client premises;

• Failing to notify a Human Resource Designate when unable to report to work;

• Unreported absence of 1 day. Absences protected by state or federal law do not count as violations of this policy.

• Failing to obtain permission to leave work for any reason during normal working hours; • Failing to observe working schedules; • Failing to provide a physician's certificate when requested or required to do so; • Sleeping or malingering on the job;

• Making or accepting personal telephone calls, including cell phone calls which have not been preapproved, except in cases of emergency;

• Working overtime without authorization or refusing to work assigned overtime; • Violation of dress standards;

• Violating any safety, health, security or Company or client policy, rule, procedure or violation of the Company's or client’s drug and alcohol policy;

• Committing a fraudulent act or a breach of trust under any circumstances; • Committing of or involvement in any act of unlawful harassment of another individual;

• Failing to promptly report work-related injury or illness.

This statement of prohibited conduct does not alter at-will employment.

Prohibited Use of Company Cell Phone While Driving In the interest of the safety for our contingent employees and other drivers, AWS contingent employees are prohibited from using cell phones (including all smart phones) while driving on Company or client business and/or Company or client time.

If your job requires that you keep your cell phone turned on while you are driving, you must use a hands-free device. Under no circumstances should contingent employees place phone calls

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while operating a motor vehicle while driving on Company or client business and/or Company or client time. Violating this policy is a violation of law and a violation of Company and client rules.

Writing, sending, or reading text-based communication - including text messaging, instant messaging, e-mail, web browsing and use of smart phone applications - on any wireless device or cell phone while driving is also prohibited under this policy unless the device is specifically designed and configured to allow voice-operated and hands-free operation to dictate, send, or listen, and it is used in that manner while driving.

Writing, sending, or reading text-based communication - including text messaging, instant messaging, e-mail, web browsing and use of smart phone applications - on a wireless device or cell phone while driving is also prohibited under this policy. Violating this policy is a violation of law and a violation of Company and client rules.

Punctuality and Attendance As a contingent employee of AWS, you are expected to be punctual and regular in attendance with a client. Any tardiness or absence causes issues for your fellow contingent employees, the client and your Human Resource Designate.

Contingent employees are expected to report to work as scheduled, on time, and prepared to start work. Contingent employees also are expected to remain at work for their entire work schedule, except for meal periods or when required to leave on authorized Company or client business. Late arrival, early departure, or other unanticipated and unapproved absences from scheduled hours are disruptive and must be avoided.

If you are unable to report for work on any particular day, you must under all but the most extenuating circumstances call your Human Resource Designate at least one hour before the time you are scheduled to begin working for that day. If you call less than one hour before your scheduled time to begin work and do not arrive in time for your assigned shift, you may be considered tardy for that day. In all cases of absence or tardiness, contingent employees must provide their Human Resource Designate with an honest reason or explanation. Contingent employees also must inform their Human Resource Designate of the expected duration of any absence. Excessive absenteeism or tardiness will not be tolerated.

If you fail to report for work without any notification to your Human Resource Designate and your absence continues for a period of 1 day, AWS will consider that you have voluntarily abandoned or quit your employment.

Absences protected by state and federal law do not count as a violation of this policy.

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Wages

Timekeeping Requirements All nonexempt contingent employees are required to record time worked for payroll purposes. All time worked must be accurately reported. Contingent employees will be provided details on specific timekeeping policies, procedures, and system.

Payment of Wages Payment of hourly wages is made bi-weekly on every other Friday for time submitted through 7

calendar days prior to pay date. Should a regularly scheduled pay date fall on a federal holiday,

the payday is on the previous work day. Overtime payment, which is included with the

nonexempt contingent employee's base payment, is also paid bi-weekly with such payment

covering overtime hours worked up to 7 calendar days before payday. AWS will pay overtime per

applicable federal and state laws.

Payroll stubs itemize all deductions made from gross wages, including but not limited to legally

required federal and state income taxes, Social Security, Medicare, tax levies, court-ordered

garnishments, elected benefits deductions, as well as any other deduction that the employee has

authorized.

AWS offers automatic payroll deposit. You may begin and stop automatic payroll deposit at any time. To begin automatic payroll deposit, you must complete an authorization form and return it to payroll at least 10 days before the pay period for which you would like the service to begin. You should always carefully monitor your payroll deposit statements.

To stop automatic payroll deposit, complete the authorization form and return it to payroll at least 10 days before the pay period for which you would like the service to end. You will receive a regular payroll check on the first pay period after the receipt of the form, provided it is received no later than 10 days before the end of the pay period. Suspected errors should be brought to the attention of the Human Resources Designate immediately to address concerns quickly.

New W-4 or state income tax forms may be updated at any time, including when the marital

status or exemptions need changing. A new W-4 form should be completed annually. Final pay checks for exiting contingent employees will be in accordance with state laws.

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Safety and Health

All contingent employees are responsible for their own safety, as well as that of others in the workplace. To help maintain safe AWS and client workplaces, everyone must be safety-conscious at all times. All contingent employees should follow the safety and health policies of AWS and those of the client facility. Report all workplace concerns, work-related injuries or illnesses immediately to your Human Resource Designate.

Inclement Weather/Natural Disasters In the event of severe weather or a natural disaster that prevents contingent employees from safely traveling to and from work, the following leave policies will apply:

• Inclement weather- If weather conditions prevent you from safely traveling to work, you must notify your Human Resource Designate by phone, if telephone service is functional, or by any other available means as soon as possible.

• In the event of a natural disaster, the office will be closed if the building is damaged or highways leading to the office are damaged. For instructions on reporting to another location, contact the Human Resource Designate immediately, if possible.

Recreational Activities and Programs AWS or its insurer will not be liable for payment of workers' compensation benefits for any injury that arises out of a contingent employee's voluntary participation in any off-duty recreational, social, or athletic activity that is not part of work-related duties.

Security AWS and the client have guidelines and policies to help maintain a secure workplace. Be aware of persons loitering for no apparent reason in parking areas, walkways, entrances and exits, and service areas. Report any suspicious persons or activities to security personnel. Secure your desk or office at the end of the day. When called away from your work area for an extended length of time, do not leave valuable and/or personal articles in or around your workstation that may be accessible. The security of facilities as well as the welfare of our contingent employees depends

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upon the alertness and sensitivity of every individual to potential security risks. Surveillance cameras may be used for protection of people and property. You should immediately notify your Human Resource Designate when unknown persons are acting in a suspicious manner in or around the facilities, or when keys, security passes, or identification badges are missing. You must use security accesses in accordance with Company or client policy.

Workplace Violence AWS has adopted the following workplace violence policy to ensure a safe working environment for all contingent employees.

The Company has zero tolerance for acts of violence and threats of violence. Without exception, acts and threats of violence are not permitted. All such acts and threats, even those made in apparent jest, will be taken seriously, and may lead to disciplinary action up to and including termination. Contingent employees are expected to have respect for client company employees, contractors, consultants, and visitors. If contingent employees feel threatened by one associated with the client company, contact the Human Resource Designate immediately.

Possession of non-work related weapons on Company or client premises and at Company or client sponsored events shall constitute a threat of violence.

It is every contingent employee's responsibility to assist in establishing and maintaining a violence-free work environment. Therefore, each contingent employee is expected and encouraged to report any incident which may be threatening to you or your co-workers or any event which you reasonably believe is threatening or violent.

You must report an incident or concern to Human Resource Designate.

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Termination

Involuntary Termination and Discipline Violation of AWS or client policies and rules may warrant disciplinary action or termination. AWS may, in its sole discretion, utilize whatever form of discipline is deemed appropriate under the circumstances, up to, and including, immediate termination of employment. The Company's policy of discipline in no way limits or alters the at-will employment relationship.

Reductions in Force Under some circumstances, AWS or client may need to restructure or reduce its workforce. If restructuring operations or reducing the number of contingent employees becomes necessary, there is no guarantee of advanced notice.

In determining which contingent employees will be subject to restructure, AWS will take into account, among other things, operations and requirements, the skill, productivity, and past performance of those involved, and also, when feasible, the contingent employee's length of service.

Voluntary Resignation Voluntary resignation results when a contingent employee voluntarily quits his or her employment at AWS, or fails to report to work for one scheduled workday without notice to, or approval by, his or her Human Resource Designate (unless the absence is protected by law). All Company-owned or client-owned property, including cell phones, laptops, vehicles, keys, uniforms, identification badges, and credit cards, must be returned immediately upon termination of employment. If not returned, the exiting contingent employee’s final pay may be reduced to cover the unreturned items per the Wage Deduction Authorization form.

Contingent Employee References All requests for references must be directed to AWS Human Resources Department. No client, Human Resources Designate or other contingent employee is authorized to release references for current or former contingent employees, nor should they be asked.

AWS’s policy is to disclose only the dates of employment and the title of the last position held of former contingent employees. If you authorize the disclosure in writing, AWS also will inform prospective employers of the amount of salary or wage you last earned. Contingent employees’ voluntary or involuntary terminations may be subject to stipulations in an

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Employment Agreement.

Addendum A

Alabama http://www.alabama.gov/category/employee-rights

Alaska http://labor.alaska.gov/lss/whhome.htm Arizona www.ica.state.az.us/labor/labor_wagclm_faqs_wage_payment_laws.aspx

Arkansas http://www.labor.ar.gov/lawsRegulations/Pages/default.aspx

California www.ca.gov/work/lawsandregs.html Colorado www.colorado.gov/pacific/cdle/labor

Connecticut http://www.ctdol.state.ct.us/HP/Wage-Safety.htm

Delaware http://dia.delawareworks.com/labor-law/

Florida http://www.dol.gov/dol/location.htm

Georgia http://www.dol.state.ga.us/em/employment_laws_rules.htm

Hawaii http://labor.hawaii.gov/

Idaho www.labor.idaho.gov/dnn/idl/LaborLaws/tabid/667/Default.aspx

Illinois http://www.ides.illinois.gov/Pages/Labor-Laws.aspx

Indiana http://www.in.gov/dol

Iowa http://www.iowadivisionoflabor.gov/search/site/employee%2520labor%2520laws

Kansas http://www.dol.ks.gov/Laws/Default.aspx

Kentucky http://labor.ky.gov/Pages/LawsRegulations.aspx

Louisiana http://www.laworks.net/LaborLawInfo.asp

Maine www.maine.gov/labor/labor_laws

Maryland http://www.dllr.state.md.us/labor/emplaws.shtml

Massachusetts www.mass.gov (NOTE: search: labor laws)

Michigan

http://search.michigan.gov/search?affiliate=mi-lara&m=true&query=state%20labor%20laws

Minnesota http://www.dli.mn.gov/ls/faqemprights.asp

Mississippi http://www.dol.gov/opa/aboutdol/lawsprog.htm

Missouri http://labor.mo.gov/search-mo-gov/employee%2Blabor%2Blaws

Montana www.dli.mt.gov/resources/laws

Nebraska http://www.workplacefairness.org/agencies_NE

Nevada http://www.laborcommissioner.com/laws_regs.html

New Hampshire www.nh.gov/labor/site-map/employees.htm

New Jersey http://lwd.dol.state.nj.us/labor/wagehour/lawregs/selected_nj_state_labor_law.html

New Mexico http://www.dws.state.nm.us/Search-Results?Search=labor+laws

New York https://labor.ny.gov/workerprotection/laborstandards/labor_standards.shtm

N. Carolina http://www.nclabor.com/legal.htm

North Dakota www.nd.gov/labor/laws

Ohio www.ohio.gov/working/rights

Oklahoma http://www.ok.gov/odol/documents/WHFAQ..pdf

Oregon http://www.oregon.gov/Pages/index.aspx#search?q=labor%20laws

Pennsylvania https://www.portal.state.pa.us/portal/server.pt?open=514&objID=563209&mode=2

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Rhode Island http://www.dlt.ri.gov/ls/genlawsLS.htm

S. Carolina http://www.llr.state.sc.us/Labor/index.asp?file=wages/faq.htm

South Dakota http://www.dlr.sd.gov/labor_employment_laws/default.aspx

Tennessee http://www.tn.gov/workforce/section/employees

Texas http://www.twc.state.tx.us/jobseekers/employee-rights-laws

Utah http://laborcommission.utah.gov/divisions/AntidiscriminationAndLabor/ualdlaws.html

Vermont

http://labor.vermont.gov/unemployment-insurance/wage-hour/can-my-employer-do-that/

Virginia http://www.doli.virginia.gov/laborlaw/laborlaw_p2.html

Washington http://www.lni.wa.gov/workplacerights/

West Virginia http://www.wvlabor.com/newwebsite/pages/Laws_Wage%20&%20Hour.html

Wisconsin https://dwd.wisconsin.gov/er/labor_standards_bureau/

Wyoming http://www.workplacefairness.org/agencies_WY