Deliver Innovations Faster

Tyson Lutz – Sr. Director Internal Capacity EngineeringVarun Gupta – Director of EngineeringVijaysenthil Veeriah – Lead Development Engineer

Forward-Looking Statements

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What is Productivity?

Productivity

IoT

A Smarter World

Everyone and every thing is connected

Mainframe/Terminal

Client/ Server

Cloud

Social

Mobile

Social

Cloud

AI

100K 10Mmobile phones

6Bsmart things

75B

The Age of the Customer

Connecting across industries

AssistedService

ActionableAnalytics

UnifiedCommerceIntelligent

Communities

PredictiveMarketing

SmartAppsCustomer

Engagement

GuidedSales

ConnectedProducts

3 Feature-Rich Releases Per year

Worlds Most Trusted Enterprise Cloud

12M

Visualforce Pages

6B

Lines of Apex Code

600M

API Calls/Day

323B

Q2 Transactions

4.3B

Transactions/Day

TrustedSecurity

Always onAvailability

Performanceat Scale

GlobalData Centers

EnterpriseCompliance

Salesforce Ecosystem

Sales Service Marketing AnalyticsCommunity Apps Commerce IoT Quip

force.comHeroku

ComponentExchange

Data Management Platform

CRM DataIoT & Social

Data

Platform

Applications

AppExchange

Predictive Analytics Machine & Deep Learning

Natural Language Processing

Our Story

Productivity Ahead

Motivation

The queue was long

Limited Resources?

Plenty of resources

Key Challenges

Underutilization

Sharing/Changing

Getting to a good state

Manual processes

What did our developers want?

?

What did our developers want?

Enhance Productivity

Mission – Self-Service Environment Platform

Empowerment

Automate

Provision

Build

Deploy

Year 2013Proving a Concept

Productivity Ahead

Hardest Service First

Most Used

Most Complicated

Most Functionality

Production Replicas

Start Small

Use production profiles

Product Delivered

Simple Service

Lessons Learned

Don’t repeat static steps

Free up unused resources

Focus on core components

Year 2014Initial Launch

Productivity Ahead

Deployment Service

Pre-Deployment

Product Delivered

Deploy management is key

Proactive Resource Cleanup

Clean up resources fast

Product Delivered

Expiration dates are key

Launch Day!

Limited user set

Single template

Resource cleanup

Achievements

Productivity

Spawn

times down

to 30mins

Unused

resources

reclaimed

Lessons Learned

Health mediated recovery

Data persistence

One size does not fit all

Integration is key

Year 2015Transitioning to a Platform

Productivity Ahead

REST API Platform

Easy integration

Easy management

Persistence

Gold Environments

Data disks saved as snapshots

Error Handling

Auto retries

Customized retry paths

Throttling and exponential back

offs

Product Delivered

REST API was key

Achievements

Adoption

2014

10k hours

Per month

2016

500k hours

Per month

Achievements

Decline in failure rate to 3%

Quick turnaround on customized

template

10+ Data persistence

environments

Lessons Learned

It is easy to parallelize

Pool certain resources

Simple might not cut it

Year 2016Scaling for Growth

Productivity Ahead

Re-Architecting for Growth

Capacity

Service based Architecture

Expansion

Staggered deploys

Increased capacity

Expanded feature set

User Management

Granular access

Special access for large

environments

Pooling Resources

Stocking scarce resources

Pre-Creating time consuming

resources

Product Delivered

Micro-services architecture

What’s in ourFuture?

Productivity Ahead

Future

Predict high traffic situations

Customization on demand

Individualized usage metrics

CampTakeaway

Productivity Ahead

Take Away

Know your customer

Self Service

Resources are not unlimited

Health Mediated Services

Track your adoption rate

What did we learn?

Remember to complete your evaluations!