AWARENESS RAISING

(foto di un’intervista)

INTERNATIONAL MASTER in HFB

Aims of the Course: Language Improvement in the Tourism Sector

- the language and rationale in Job interviews (communication is not just verbal)- Cross-Cultural Management: cultural aspects in Business- Tourism Discourse- British Heritage: a presentation to English-speaking visitors (concerning the presence of British families

in Sicily – Whitaker, Ingham) N.P.

BRAINSTORMING(to fill in some gaps)

1) How aware were you about the interview you were going to take?

2) How did you prepare for it?3) What did you expect?4) What do you think the interviewer expected?5) Were your expectations confirmed?6) Have you ever thought about a sort of model of

interview to refer to?7) Were you satisfied with your interview? 8) What would you have changed? What would you change

in your next interview? N.P.

BRAINSTORMING

9) What should a good interview always contain? What are its essential part?

10) How relevant is an interview? (its aims, as participants may all have the same

qualifications) 11) What should it never show? N.P.

BRAINSTORMING GRIDContent FormYour offer (why should they hire you?):

CV (qualifications) structures (which ones?)Past experiences specific lexiconSkillsPersonal qualities (which ones?)‘Personality’ (what type?)

VIDEO N.P.

JOB INTERVIEWS: Employers

Employers interview to find out 3 aspects:

- Skills (are you able to do the job?)- Motivation- Personality (will you fit into the

organization?) N.P.

JOB INTERVIEWS:what to bear in mind

You need to:- know your strengths and your weaknesses- know your interests (what you want to do and

why)- what is most important to you (not just

‘money’)- cite examples of experiences,

accomplishments, successes- consider body language and eye contact- smile! N.P.

INTERVIEW FORMAT:You never get a second chance to make your first

impression (7 seconds) Relevant tips:- arrive earlier- ice breakers- discussion of opportunities- candidate assessment (sell yourself!)- ask good questions- greetings and thanking

N.P.

NON-VERBAL COMMUNICATION(more than 90% of our communication is

non-verbal) Style (men)- formal, conservative style (suit and tie)- avoid piercing and earrings Style (women)- formal outfit, neutral colours- small/medium heels- light make-up and jewelry N.P.

EXAMPLE of INTERVIEWS

Tell me about yourself: Bad Goodtoo nervous eye contactno examples giving examplesUhm … personalityno confidence good ending N.P.

EXAMPLE of INTERVIEWS Why should we hire you? Bad Goodtalking too fast confidence (not conceit)

Slang appropriate linguistic registerLooking at watch personality giving examples good ending N.P.

EXAMPLE OF INTERVIEWS

Tell me about your weaknesses Bad Goodgossip examplessarcasm (the lowest form of wit) be honestblame humility too defensive N.P.

EXAMPLE OF INTERVIEWS Why do you want to work here? Bad Goodhumming examplesbad attitude connectionand motivationjudgemental research be honest (never cheat!) N.P.

EXAMPLES of INTERVIEWS:Behavioural Interviews (Bonus)

Do you work well with other people?What can you do better for us than theother applicants?How do you handle stress/pressure?How do you handle failure?How do you handle success?Describe a difficult situation/projectDescribe some of your accomplishments N.P.

Juliana Lima Ferreira’s Interview

Watch the video concerning a job interview and write down:

- the interviewer’s questions- the interviewee’s answers- your personal observations- will she get the job, in your opinion? N.P.

Juliana Lima Ferreira’s Interview

Questions AnswersTell me about yourself qualifications, experiences qualities (organised, preferences, group work)

Past experiences English classes, job

Interest in banking system she enjoyed her job

Plans in the long term manager; elsewhere

How to deal with personal experience/ an angry customer comm. skills, success N.P.

Juliana Lima Ferreira’s Interview

Do you fit well into a team? experience at university, group work Were you the leader? each one responsible

Future plans: Brazil? more opportunities in Canada

Interviewee’s questions : Initial training program?In any system training is on-going, not occasional (whaterver your dreams are, you have to pursue them) N.P.

Juliana Lima Ferreira’s Interview

If the job were obtained, my main job,which five questions? who work with, my manager, what expectations from me, if I can grow in that firm

Emergency procedures

Why would we choose you? willingness to grow enthusiasm about work

(‘you have to love what you do’)

(‘If you cannot do what you love, love what you do’, I. Kant) N.P.

The Declaration of IndependencePhiladelphia, July 4, 1776

‘We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness’.

……………… Time for all your observations … N.P.