Think ProductAwaken the Steve Jobs in You

@rolandbenedetti @ J.Boye Philadelphia 2014

Few words about the product person in me

My last 15 years: !• Team Lead on CRM Web Apps for Telcos / Cap Gemini • Architect / Pixelpark (full service agency) • Consultant / Degetel & Solo • Project Lead at Musiwave (now Microsoft) • VP Product Management at eZ Systems (WCM vendor) • VP Products & Marketing at Nuxeo (ECM vendor) • VP Product Management at eZ Systems (WCM vendor)

A look 10 years back

Breaking the Buzzword Wall

#UX

#TMTLAS...?

#WEM

#CXM#WCXM

#UXP

#UXM

Customer

Experience

Management

Emplo

yee

Expe

rience

Manag

emen

t

User Experience Platform

... let’s speak simply about things!

#CMS

#wcm

#Death By Tla

#CEM

☐ Client/device software capabilities ☐ Requirements, the problem we try to solve ☐ Network capabilities ☐ Server capabilities ☐ User expectations and relations to digital applications

What changed the most in the CMS/CEM space since 2000s?

Submit

What changed, what didn’t!

Flexible Content Architecture 1-1 Personalization

Multi-channel Profiling & Targeting

Ads Workflow

e-Commerce User Generated Content

Front End Editing Collaboration

Content Promotion on Social Content Curation

…

!✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ - -

!✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

20142004

What changed, what didn’t

What changed, what didn’t

Image courtesy of © 2014 Newfangled Web Developers

ProductProducInte

What changed, what didn’t

Product

Interface

Users

ProductProducInteUser

Experience

Products

by Nick Finck & Raina Van Cleave

Outside In Vs. Inside Out

What changed, what didn’t

What’s a product & why managing it?

What’s a product & Why managing it?

What’s a product & Why managing it?

Product A good or a service (or combination of both) built and offered by an organization that serve the needs of end-users and deliver them value, which indirectly allow the product organization to derive value from it in different ways (sales, awareness, market positioning…)

Product = End-user value = Business value User Experience > End-user Value > Business Value

h"p://www.experiencedynamics.com/store/posters/importance-­‐user-­‐experience-­‐poster

Loyalty Trust Credibility Profitability Intention of Purchase Intention to Return User Satisfaction Word of Mouth

A Positive Experience brings

What’s a product & Why managing it?

What’s a product & Why managing it?

About User needs & requirements

the USER is always right

Nick Finck & Raina Van Cleave First Commandment of User Experience the USER doesn’t always

know what is RIGHT

Steve Jobs

You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.

Give them what they need, Not what they want!

Product or Service?

Product and Service!

A product is not a project

Product Management ≠

Project Management

A product is not a project

How to get there?

Agility?

Would you bet on the hole-in-one?

Agility?

… not necessarily

Agility?

Release early, release often. Adapt the methodology to your context. Keep it simple & lean. Iterate.

Less is More!

•euueueoueo •ueouoeeuoeuo

We try to keep in mind when revisiting the eZ Publish UI

Inspirations

*Read the Marketing Myopia - Harvard Business Review

Have you heard about Marketing Myopia?*

by Nick Finck & Raina Van Cleave

Try to live in their skin for a while

Or at least show some empathy... 30

Understand your users, how?

Wrapping-up with 10 take-aways

1. Manage your Digital project / Web presence / Website as a product, not only as a project.

2. 1st understand your Digital Business drivers and indicators, no product management without it.

3. Now, User comes first. 4. Doesn’t mean he is right. 5. It’s all about Iteration and Agility. Balancing long and short term. 6. Don’t be slave of the methodology or tools. 7. Less is more. Let the simplicity decide. 8. Don’t focus on the tools and the technology, they are here to help - disposal technology 9. Communication, communication, communication. 10. It’s not so much about ideas. !

Thank You!Roland Benedetti @rolandbenedetti