Aviva UK: Sanford C. Bernstein Strategic Decisions Conference, 2008

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    One Aviva, twice the value

    Value andGrowth

    Andrew Moss

    Group Chief Executive

    Accelerating

    transformational change

    to deliver a unified and

    more profitable company

    Sanford C. Bernstein Strategic Decisions Conference 2008

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    Disclaimer

    This presentation may include oral and written forward-looking statements with respect to certain of

    Avivas plans and its current goals and expectations relating to its future financial condition, performance

    and results. These forward-looking statements sometimes use words such as anticipate, target, expect,

    estimate, intend, plan, goal, believe or other words of similar meaning. By their nature, all forward-

    looking statements involve risk and uncertainty because they relate to future events and circumstanceswhich may be beyond Avivas control, including, among other things, UK domestic and global economic

    and business conditions, market-related risks such as fluctuations in interest rates and exchange rates, the

    policies and actions of regulatory authorities, the impact of competition, the possible effects of inflation or

    deflation, the timing impact and other uncertainties relating to acquisitions by the Aviva Group and relating

    to other future acquisitions or combinations within relevant industries, the impact of tax and other

    legislation and regulations in the jurisdictions in which Aviva and its affiliates operate, as well as the otherrisks and uncertainties set forth in our 2007 Annual Report to Shareholders. As a result, Avivas actual

    future financial condition, performance and results may differ materially from the plans, goals and

    expectations set forth in Avivas forward-looking statements, and persons receiving this presentation

    should not place undue reliance on forward-looking statements.

    Aviva undertakes no obligation to update the forward-looking statements made in this presentation or any

    other forward-looking statements we may make. Forward-looking statements made in this presentation are

    current only as of the date on which such statements are made.

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    Aviva is a strong company with great potential

    Aviva remains focussed on achieving its targets and plans

    The hygiene factors

    Aviva has a diversified and strong asset base

    Confident position with regard to capital and cash flow Exposure to Lehmans, AIG, other higher risk companies is well within our risk

    appetite

    UK and Europe now in recession, but

    Majority of our profits and capital is derived from our in force book and GI earnings

    A significant part of Avivas portfolio has strong growth characteristics

    The current environment might offer up opportunities

    Organic growth opportunities where other companies are in turmoil

    Selective opportunities where assets are valued at distressed prices

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    Aviva is undergoing transformational change

    One Aviva, twice the value an agenda for change

    Range of senior management appointments

    Uniting under one brand

    Dealing with underperformance

    Growing operating profits and a sound capital position EEV operating profit up 12% to 1,719m

    IFRS operating profit up 7% to 1,233m

    Interim dividend up 10% to 13.09p

    2008 HY IGD surplus of 1.8bn with increased downside protection

    Achieving a balance between value and growth

    Capitalising on our market leading positions

    Investing in growth markets

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    Sound capital position - IGD Solvency surplus

    H108 IGD surplus of 1.8 billion

    Downside protection further increased

    (1.3)

    (1.0)

    (0.7)

    (0.4)

    30 June 2008

    bn

    5 Sept 2008

    bn

    Equity

    movement

    (0.9)-40%

    (0.7)-30%

    (0.6)-20%

    (0.4)-10%

    Additional 200m hybrid raised in August

    115m due from WNS for sale of Avivas Indian offshoring operation

    Income expected from sale of the ABN Amro bancassurance JV

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    Avivas balance sheet is strong and of a high quality

    Equities are principally held to back policyholder liabilities

    The largest single asset class is Debt Securities, of which 94% are investment

    grade (with 1% below investment grade, and 5% not rated).

    The Group continues to have very limited exposure to Subprime MBS/ABS, Alt-A,

    Wrapped Credit, CDOs and CLOs

    1,509

    669

    525

    189

    126

    Total

    170

    141

    11

    4

    14

    Participating

    Fund Assets

    117

    36

    48

    0

    33

    Policyholder

    Assets

    0.46%1,222Total

    0.20%492Wrapped Credit

    0.16%466CDO/CLOs

    0.06%185Alt-A

    0.04%79Sub-prime

    % of Asset

    Base

    Shareholder

    Assetsm

    Fair Values at 30 June 08

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    A strong asset base with a diversified portfolio

    Aviva has a diversified and strong asset base

    HY08 IFRS net assets of 15.4 billion

    Lehman Brothers debt face value of 270m, exposure estimated at less

    than 1% of HY IFRS net assets

    No loss anticipated on Dawnay Day

    642m loans across 210 properties with 350 tenants, average LTV of c91%

    Income more than covers interest rate costs

    No loss anticipated on AIG

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    A transformational agenda

    Purpose

    Regional / BU strategies

    Vision

    Group strategy and targets

    Purpose

    Prosperity &peace of mind

    Strategicpriorities

    Manage composite

    portfolio

    Build global Asset

    Management

    Allocate capital

    rigorously

    Increase customerreach

    Boost productivity

    Targets

    Vision

    One Aviva,twice the value

    98% meet or beat COR

    Long Term Savings

    growth targets

    500m cost savings by

    2010

    Double IFRS EPS by

    2012 at the latest 1.5 2 x dividend cover

    12.5% ROCE

    UK

    Market leadership

    Address legacyTransform business

    model

    Exploit UK synergies

    Generate capital

    N. America

    Double scale

    Focus: top 5 inchosen segments

    Expand products,

    distribution 08+

    Europe

    Scale, growth, capital

    Seize unique growthopportunities

    Leverage scale

    Generate capital

    Asia Pacific

    Scale, growth

    Prioritised portfolio Regional operating

    model

    Investment required

    Asset ManagementAsset ManagementAviva Investors

    Globally integrated business Transform the investment model Increase third party business

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    Allocate capital rigorously to drive growth

    EuropeUK N.America AsiaPacific

    Net capital generation

    Capital utilisation for dividends and profitable growth

    Dividends

    AvivaInvestors

    More mature Aviva markets are UK, Holland, France and Ireland

    The other 23 countries, and Aviva Investors have a strong growth profile

    Growth countries account for 39% of life & pension sales (2006: 27%)

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    One Aviva, twice the value

    The growth opportunity

    Sanford C. Bernstein Strategic Decisions Conference 2008

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    The growth portfolio - Europe

    HY 2007HY 2008Life

    14

    269

    83

    21

    123

    739

    1,275

    1,259

    PVNBP m

    1013thCzech Republic

    95thRomania

    713rdHungary

    320thRussia

    823rd (Life), 1st (Pen)Turkey

    3792nd (Life), 1st (Pen)Poland

    1,8186thItaly

    1,1143rdSpain

    Rank

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    The growth portfolio USA, Asia & Aviva Investors

    Aviva Investors - 316bn AUM across 15 countries, very limited external FUM

    HY 2007HY 2008Life

    7

    38

    26

    138

    149

    95

    126

    2,205

    PVNBP m

    93rdSri Lanka

    -Commenced Jan 08Taiwan

    -Entered market Jul 07Malaysia

    16216thHong Kong

    1384thSingapore

    5710thIndia

    482nd (foreign insurer)China

    1,7161stUSA

    Rank

    USA: In sales of indexed life and indexed annuities

    China: In terms of total premium income

    India: Among private providers

    Singapore: Includes wrap platform sales

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    Europe a market leading position

    HY 2008 update

    Maintaining momentum in a tough economic environment

    Diversified distribution reduces dependence on one channel

    New deals position the region for further growth

    Scope for transformational operational change

    Outlook: challenging economic conditions will continue to havean impact in the short term

    HY1 CAGR 13%

    NBC growth post cost of capital

    Scale, growth,capital

    Seize uniquegrowth

    opportunities

    Leverage scale

    Generate

    capital

    2006 2007 20082005

    million

    0

    100

    200

    300

    400

    500

    EEV operating profit growth

    0

    250

    500

    750

    1000

    1250

    1500

    million

    HY1 CAGR 19%

    2006 2007 20082005

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    Double scale

    Focus: top 5 in

    chosensegments

    Expand

    products,

    distribution08+

    North America - USA on track to double scale

    HY 2008 update

    95% pro forma life sales growth over the past two years

    We are now the market leader in Indexed Annuities

    And are developing plans to increase the product range

    Plans in place for SEC registration of Indexed Annuities

    Outlook: continuing growth, careful watch on credit exposure

    Pro-Forma PVNBP growth EEV operating profit growth

    0

    250

    500

    750

    1000HY1 CAGR 52%

    2006 2007 2008

    0

    2000

    4000

    6000

    HY1 CAGR 28%8000

    US$million

    US$million

    2006 2007 H1 082005

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    HY1 CAGR 14%

    Asia Pacific a growing presence

    HY 2008 update Proactive response to the Sichuan province earthquake

    India & China: 97% CAGR over 3 years

    Launch of bancassurance in Malaysia, Taiwan and South Korea

    On track with regional sales volume growth targets

    Scale, growth

    Prioritised

    portfolio

    Regional

    operating model

    Investmentrequired

    HY1 CAGR 33%

    Growth in Asia Pacific PVNBP

    0

    500

    1000

    1500

    2006 2007 20082005

    million

    EEV operating profit growth

    0

    25

    50

    75

    100

    2005 2006 2007 2008

    million

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    Aviva Investors

    Globally

    integratedbusiness

    Transform the

    investment

    model

    Increase third

    party business

    Aviva Investors executing the strategy

    HY 2008 progress

    UK investment portfolios restructured

    Launched new funds on SICAV platform with more planned

    Brand launch in September

    Initiative under way to share investment expertise globally

    Outlook: challenging economic conditions will continue to have animpact in the short term

    IFRS operating profit

    0

    25

    50

    75

    100

    125

    2005 2006 2007 2008

    million

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    One Aviva, twice the value

    The value opportunity

    Sanford C. Bernstein Strategic Decisions Conference 2008

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    0

    250

    500

    750

    1000

    2005 2006 2007 2008

    MarketLeadership

    Address legacy

    Transform

    business

    model

    Exploit UKsynergies

    Generate capital

    UK Life continuing operational improvement

    HY 2008 update

    Will remain a leading player Growth in market share, profits and capital generated

    2/3 of EEV profits generated from in-force book up 17% in H1 08

    On track to achieve zero cost overrun in 2009

    Inherited estate reattribution announced Sales outlook: 0 5% decline in the market in 2008

    HY1 CAGR 13 %

    EEV operating profit growth

    million

    IFRS operating profit growth

    HY1 CAGR 39 %

    million

    0

    250

    500

    750

    1000

    2005 2006 2007 2008

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    0

    500

    1,000

    1,500

    2,000

    2,500

    3,000

    3,500

    4,000

    4,500

    5,000

    0.0% 5.0% 10.0% 15.0% 20.0% 25.0%

    PVNBPm

    UK Life new business profitability

    Internal Rate of Return

    Bubble size indicates amount of new business contribution before the cost of capital

    7% WACC

    2007 results:

    Composite IRR of 13%(unleveraged)

    Equity shareholders IRRof 15% (leveraged)

    Bonds &

    Savings

    Annuities

    Protection

    CorporatePensions

    IndividualPensions

    GroupPersonalPensions

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    MarketLeadership

    Address legacy

    Transform

    business

    model

    Exploit UKsynergies

    Generate capital

    UK General Insurance - expense management

    Delivering results

    Increasing cost savings target to 350m by 2010

    Reduced senior management team by over 25%

    Marketing campaigns consolidated, IT projects rationalised Reducing the number of customer operations sites from 26 to 9

    Reducing the product set from over 70 to under 20

    3Starting RAC 2006 C&E Prog. 1 2008

    point integration2

    savings

    1

    Inflation andone-offCosts 1

    (38)

    (125+)

    (200)

    Expenseratio

    13.9%

    Expenseratio

    12.4%

    Aiming for anexpense ratio ofless than 11%

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    Outlook in the current economic environment

    Maintaining our focus to deliver Avivas objectives and targets

    Continuing to invest in order to achieve the benefits of One Aviva, twice the value Keeping a clear focus on delivering against the plans

    Responding to the current economic environment

    Actively managing investments

    Maintaining a strong capital position

    Carefully assessing investment opportunities

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    One Aviva, twice the value

    Andrew Moss, Group Chief Executive

    Questions and Answers

    Sanford C. Bernstein Strategic Decisions Conference 2008