Avery Jones
2
A A v v e e r r y y J J o o n n e e s s 5800 Park Drive, #37 Sometown, IA 57000 Home: (555) 555-5555 Email: someone@somedomai n.com Receptionist Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator KEY SKILLS Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records Management Executive & Administrative Support Reports & Spreadsheets Complaint Handling Data Entry (75 WPM) Computer Skills: Word Excel PowerPoint Access Visio Outlook Windows Vista/XP PROFESSIONAL EXPERIENCE XYZ Corporation (Sometown, IA) Receptionist, 3/05 to 8/09 Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Led “cleanup” of company database and files. Restored organization to per sonnel, financial and operational records and accelerated data input, processing and retrieval times. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team -player attitude. Sometown Community College (Sometown, IA) Receptionist, 3/04 to 2/05 Served as first point of contact for students, faculty and staff calling or visiting the main administrative office. Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance. Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system. Efforts exposed overcharges and double billing to recover $5,000 in erroneous payments and prevent their recurrence. EDUCATION Sometown Community College (Sometown, IA) AS in Business, 2004 “Avery is a first-rate administrative support professional…excels in organizing our busy office… ensures all of our customers’ needs are taken care of…truly an exceptional employee…” Excerpts from 2008 Performance Review Now you can upload your resume directly to Monster using Word 2007! 1. Install Monster’s Easy Submit add-in by clicking the “Install” icon on the menu ribbon. 2. Once installation is complete, restart Word. 3. Click on the “Upload” icon to upload your resume to Monster. For any issues or questions, please visit the Easy Submit installation support page . To close this reminder, click the border and then press DELETE.
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8/3/2019 Avery Jones
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AA vv ee rr yy JJ oo nn ee ss 5800 Park Drive, #37 Sometown, IA 57000 Home: (555) 555-5555 Email: [email protected]
R e c e p t i o n i s t Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator
KEY SKILLS Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records
Management Executive & Administrative Support
Reports & Spreadsheets Complaint Handling Data Entry (75 WPM)
Computer Skills: Word Excel PowerPoint Access Visio OutlookWindows Vista/XP
PROFESSIONAL EXPERIENCE
XYZ Corporation (Sometown, IA) Receptionist, 3/05 to 8/09
Excelled in role requiring the ability to handle a variety of customer service and administrativetasks and resolve customer issues with expediency.
Demonstrated proficiencies in telephone and front-desk reception within a high-volume
environment. Calmed upset/angry customers, researched and rapidly solved problems and
rebuilt client trust to prevent the loss of key accounts.
Led “cleanup” of company database and files. Restored organization to personnel, financial and
operational records and accelerated data input, processing and retrieval times.
Consistently praised by management for the quality and timeliness of reports, attention to detail,
exemplary customer service delivery and team-player attitude.
Sometown Community College (Sometown, IA) Receptionist, 3/04 to 2/05
Served as first point of contact for students, faculty and staff calling or visiting the main
administrative office. Efficiently operated campus switchboard and provided prompt, courteous
and knowledgeable assistance.
Transformed previously manual processes relating to vendor/supplier records into an efficient,
computerized system. Efforts exposed overcharges and double billing to recover $5,000 in
erroneous payments and prevent their recurrence.
EDUCATION
Sometown Community College (Sometown, IA)
AS in Business, 2004
“Avery is a first-rate administrative support professional…excels in organizing our busy office… ensures all
of our customers’ needs are taken care of…truly an exceptional employee…”
Excerpts from 2008 Performance Review
Now you can upload your resume
directly to Monster using Word
2007!
1. Install Monster’s Easy Submit
add-in by clicking the “Install”
icon on the menu ribbon.
2. Once installation is complete,
restart Word.
3. Click on the “Upload” icon to
upload your resume to
Monster.
For any issues or questions,
please visit the Easy Submit
installation support page.
To close this reminder, click the
border and then press DELETE.
