Autumn 2017 ‘Outstanding’...
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When 97-year-old Eric Sinclare was asked what makes his care home outstanding, he came straight to the point: “The staff are wonderful, the place is wonderful and the activities are wonderful. What more can I say?”. Eric was speaking at a party for residents, team members, family and friends to celebrate our latest inspection report from the Care Quality Commission (CQC). It rated our New Milton home, Kingfishers, as officially Outstanding, putting it among the best one per cent of nursing homes nationally. This is the first overall CQC Outstanding rating we have achieved. As with all CQC inspections, the home was assessed for being safe, effective, caring, responsive and well-led. Inspectors praised team members for delivering “exceptional care and compassion”, noting the “service was personalised to meet people’s individual needs in a positive, open, transparent culture”. The report quotes a GP who described the home as a “centre of excellence”, adding: “The care provided to people and relatives continues to be the best I have witnessed.” Home Manager Beata Brzozowska said: “We’re thrilled with the inspectors’ report. It really is a testament to the commitment of our whole team. This is the happiest day of my life. Thank you all so much. We showed everyone that we can reach for the highest.” Her views were echoed by Tania Ruzheva, Senior Care Lead, who added: “We work hard, supporting and respecting each other. “This is the best prize a team can achieve and we’re all honoured to be part of it.” Our homes are rated by experts and you as among the best: p2 p9 p5-8 Summer special Our picture section will make you smile like a Cheshire Cat : p5-8 This curly-haired tot grew up to have designs on a creative career: p9 Home Manager Kim Harding is one of two new faces at The Aldbury: p12 p12 COLTEN Autumn 2017 www.ColtenCare.co.uk Inside ‘Outstanding’ news GOOD COMPANIONS. From calming conversation to engaging exercise, our vision is to put residents’ wishes at the very heart of life in our homes. Turn to pages 10 and 11 to find out more. Kingfishers’ team ‘is thrilled’ with CQC Inspectors’ Outstanding rating continued on p2 s S U M ME R S P E C I A L
Transcript of Autumn 2017 ‘Outstanding’...
When 97-year-old EricSinclare was asked whatmakes his care homeoutstanding, he camestraight to the point: “Thestaff are wonderful, the placeis wonderful and theactivities are wonderful.What more can I say?”.
Eric was speaking at a partyfor residents, team members,family and friends to celebrateour latest inspection reportfrom the Care QualityCommission (CQC).
It rated our New Milton home,Kingfishers, as officiallyOutstanding, putting it
among the best one per centof nursing homes nationally.This is the first overall CQCOutstanding rating we have achieved.
As with all CQC inspections,the home was assessed forbeing safe, effective, caring,responsive and well-led.Inspectors praised teammembers for delivering“exceptional care andcompassion”, noting the“service was personalised tomeet people’s individualneeds in a positive, open,transparent culture”.
The report quotes a GP whodescribed the home as a“centre of excellence”,adding: “The care provided topeople and relatives
continues to be the best Ihave witnessed.”
Home Manager BeataBrzozowska said: “We’rethrilled with the inspectors’report. It really is a testamentto the commitment of ourwhole team. This is thehappiest day of my life. Thankyou all so much. We showedeveryone that we can reachfor the highest.”
Her views were echoed byTania Ruzheva, Senior CareLead, who added: “We workhard, supporting andrespecting each other.
“This is the best prize a teamcan achieve and we’re allhonoured to be part of it.”
Our homes are ratedby experts and you asamong the best: p2
p9p5-8
Summer specialOur picture section willmake you smile like aCheshire Cat : p5-8
This curly-hairedtot grew up to havedesigns on acreative career: p9
Home ManagerKim Harding is oneof two new faces atThe Aldbury: p12
p12
COLTEN
Autumn 2017www.ColtenCare.co.uk
Inside
‘Outstanding’ news
GOOD COMPANIONS. From calming conversation toengaging exercise, our vision is to put residents’ wishes atthe very heart of life in our homes. Turn to pages 10 and 11to find out more.
Kingfishers’ team ‘is thrilled’ with CQC Inspectors’ Outstanding rating
continued on p2
s
SUMMER SPECIAL
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www.ColtenCare.co.uk
Residents are at theforefront of all we doWelcome to our autumn 2017 edition, thefirst since the wonderful news that ourHampshire home Kingfishers has gained anOutstanding rating from the CQC.
While all our inspected homes are alreadyrated Good, this is the first overallOutstanding rating we’ve received and it’sabsolutely fantastic. The team at the home,plus our operations and support staff, shouldall be incredibly proud of this achievement.
It’s not only CQC recognition that sets usapart from other operators. Care is whatwe’re all about – one team, with residentsalways at the forefront of our minds, working24/7, 365 days of the year. That’s quite someundertaking.
In this edition, we highlight several aspectsof our continual drive to improve what we do.For example, much behind-the-scenes workgoes into creating uniquely memorableexperiences for our residents, such asparticipating in the Lymington Carnival,sharing in the Ferndown & Longham FamilyFestival held in the garden at Fernhill, orenjoying individual, quality time with acompanion.
You can read more about how we encourageand provide such companionship – and,crucially, what this means personally for ourresidents and team members – in a specialfeature article.
We also present a picture gallery supplementillustrating some of the many summerevents we’ve either held at our homes orattended in the communities we serve.
I hope you enjoy the Chronicle. You canreceive more information on individualhomes by joining the mailing list for ourquarterly community newsletters. Pleasespeak with your Home Manager, or send anemail to [email protected] andwe will add you to the list. If you have anyfeedback on the Chronicle, please tell us [email protected]
MarkAitchison,
ChiefExecutive,
Colten Care
Moving closer to 100%The results are in from our latestsurveys of residents, relatives andcommunity health professionals -with increased scores all round.
Questions covered all aspects ofcare, from the quality of nursing tocompanionship, the diningexperience and the standards ofaccommodation and gardens.
Ninety-three per cent of residentsrated the overall quality of care aseither ‘excellent or good’. ‘Excellent’responses were 9% up on last year.Three homes scored 100% for‘excellent or good’: Abbotts Barton,Court Lodge and Kingfishers.
Across our dementia communities,97% of families and friends said theoverall quality of care was either‘excellent or good’.
In our professionals’ survey, 171responses were received fromexternal clinical experts who workclosely with our 20 homes.
Ninety-nine per cent of respondents
felt the residents they know receive ahigh standard of care, while 98% saidresidents were treated with respectand dignity.
Elaine Farrer, Operations Director,said: “We are all tremendously proudof these results which are atestimony to the consistent caredelivery provided all day every day byour staff.
“This year our annual review has onceagain demonstrated that we haveimproved the overall rating for thequality of care delivered to ourresidents.
“On our quest to continue to improvethe satisfaction levels of ourresidents, relatives and friends we willshare these results at resident andrelative meetings and highlight anyactions to be taken in response.
“Feedback is invaluable as it helps usidentify both what we are doing well,so giving us the chance to share bestpractice, and where we can do better.We thank everyone who took part.”
Kingfishers’ success builds on whatwas already an across-the-boardCQC Good rating at our 20 homes,confirmed earlier this year with thelatest report on our Longham,
Dorset, home Fernhill.
Two homes, Braemar Lodge inSalisbury and Castle View inDorchester, have also been ratedOutstanding for individual key linesof enquiry in their latest reports.
To read our CQC inspectionreports, visit www.cqc.org.uk
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Outstanding
TRAINING BOOST. Alan Hale, a volunteer with life support training charity HeartstartWeymouth, won a £500 prize draw offered to respondents in our professionals’ surveyand used the money to buy a training defibrillator. He is pictured with the kit on a visit toAbbey View in Sherborne.
NEWS 3
Autumn 2017
We’re preparing to announce thecategories for our very first internal awardsprogramme, Colten Champions.
The aim is to recognise and celebrate thoseteam members across the Colten groupwho consistently deliver above and beyondexpectations.
Colten Champions can be self-nominatedor put forward by colleagues, residents ortheir relatives.
Details of the categories will be issuedahead of a call for entries opening thiswinter. For now, it’s time to have a thinkabout anyone you’d like to nominate. Lookout for your home’s next community mailerwhich will contain all the details.
Meanwhile, we once again havenominations at the National Care Awards,including entries for Care Team of the Yearfor both Braemar Lodge and Kingfishers.Following an autumn judging day, winnersare due to be announced at a presentationdinner in London on 24 November, 2017.
Calling all champions
Residents from our NewForest homes enjoyed thechance to step in time astheir Mary Poppins-themedfloat brought a spoonful ofmagic to the LymingtonCarnival.
They were among a 70-strong Team Colten,alongside carers, families,children and friends, whodanced and sang their wayalong the route or watchedfrom a special VIP viewing
area at the Town Hall.
It all came together for whatparticipants described as the‘best carnival yet’.
Belmore Lodge resident MaryYoung, a former CarnivalQueen in her previous townof Devizes, Wiltshire, said:“There was a great buzz inthe days leading up to it, witha lot of people putting in ahuge effort to make ithappen. It all paid offsplendidly.”
A homemade carousel,complete with dancinghorses, spelled out ColtenCare’s five company values:kind, friendly, individual,reassuring and honest.
As well as Belmore Lodge, thehomes involved were LindenHouse and Court Lodge inLymington and Woodpeckersin Brockenhurst.
The fun didn’t stop onCarnival day either.
Woodpeckers went on tohost a Sunday afternoonMary Poppins showperformed by team membersand residents, re-using all thecostumes and props.
Supercalifragilisticexpialidocious!
Hopes of makingFerndown in Dorset amore dementia-friendly town havereceived a boostthanks to acommunity day weheld.
Around 140 peoplevisited our Fernhillhome for theinaugural Ferndown &Longham FamilyFestival.
Proceeds went to theFerndown DementiaAction Alliance andother local charities.Altogether, £1,400was raised.
Among the highlightswas a ‘cuddle corner’,where families with
young children hadthe chance to petrabbits, guinea pigsand baby goatsbrought in by nearbyHigh Mead Farm.
There was also livemusic and a range ofstalls offering plants,wood carvings, bags,jewellery and othergoodies.
Watch thevideo
To watch a short film about ourCarnival involvement, visitwww.YouTube.com/ColtenCare
Family fun had by all at Fernhill
FESTIVAL: Guests included Ferndown Town CrierMike Andrews and Mayor Cathy Lugg (second andthird from left respectively).
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Newstone House created its veryown wonderland when it hosted aMad Hatter’s Tea Party.
Staff at the Sturminster Newtonhome dressed as characters fromLewis Carroll’s Alice’s Adventures inWonderland for the fun afternoon.
Home Manager Sohail Daniel ledfrom the front as the Mad Hatter,while other team members came ina variety of guises, including theCheshire Cat, March Hare, WhiteRabbit, Queen of Hearts and, of
course, Alice.
Residents, families and guests fromthe community, includingSturminster Newton Mayor CllrAndrew Donaldson, enjoyedperformances from local singerChristina Jeavons as well as games,including croquet and ‘hook a duck’.
Meanwhile Newstone House’s chefslaid on a lavish tea, includingtraditional favourites such asscones, jam and cream and aselection of mouth-watering cakes.
It’s always time for tea!
Fernhill residents and visitorsenjoyed a weekend of music andhigh jinks, thanks to theBournemouth Carnival Band andDolphin Poole Marching Band.
Members of the Carnival Bandcame along dressed in their usual
attire of Spiderman superheroes.
Activities organiser Ann-MarieKnight, said: “It was a fantasticweekend. The music was gloriousand the bands had our residentssinging along, tapping their feetand chuckling at their antics.”
Marching bands hit the right notes
The sights and sounds of the 1960s wereback in vogue as Avon Reach tuned into a funday of reminiscence.
The action centred around four Mini CooperS cars, a style icon favoured by well-knownSixties figures such as Peter Sellers, PaulMcCartney, Lulu and Lord Snowdon.
There was a chance to spend time sitting inthe classic road rally cars, specially broughtalong for the occasion by members of theenthusiasts’ car club, the Mini CooperRegister.
After lunch, residents watched a screeningof the 1969 Michael Caine crime caper ‘TheItalian Job’, which featured Mini Coopers asgetaway cars.
Residents, staff and visitors got into thespirit of peace, love and flower power bydonning Carnaby Street and hippy-stylefashions, while singer Joanna Grayperformed pop hits from the decade.
Home Manager Ruth Wildman, resplendentin green flares, psychedelic blouse andbandana, said: “We all love dressing up and itwas fabulous to spend a day stepping back intime. The Mini Coopers were a great talkingpoint for everyone, prompting lots ofconversations about trips in the past andwhat people remember from 50 years ago.”
Avon Reach resident Doreen Priddle said: “Ican’t honestly say if life was really better inthe 1960s, but judging by the fashions onshow today, it was certainly more colourful!”
Feeling groovy aswe celebrate aSixties style icon
THE CAR'S THE STAR: Residents, staff andvisitors hang out by one of the Mini Coopers atAvon Reach, Mudeford.
Fernhill residents with the Spiderman-inspired Bournemouth Carnival Band.
For more from our summer of fun, see our centre section picture special opposite
www.ColtenCare.co.uk
SUMMER PICTURE SPECIAL 5
COLTEN
From festivals to fetes, soirées to skydives and Mad Hatters to MiniCoopers, all 20 of our homes put on afantastic summer of fun to entertainresidents, families and friends. Herewe proudly present a picture paradereflecting a few memorable momentsand some of the team members whomade it all happen. The Aldbury in Poole said Aloha to families and friends with a Hawaiian
summer fete in aid of Poole Hospital.
Residents and staff from Belmore Lodge, Linden House andCourt Lodge in Lymington and Woodpeckers in Brockenhurstwere all ‘spit spot’ as their Mary Poppins-themed floatbrought a spoonful of magic to the Lymington Carnival.
PICTURE PARADE
Welcome to our summer of fun!
6 SUMMER PICTURE SPECIAL
www.ColtenCare.co.uk
Court Lodge in Lymington staged a country and western barbecuewhere residents donned Stetsons and a visiting horse called Toffeeproved a particular hit
Sixties fashions were again in vogue as our Mudeford home AvonReach celebrated the iconic Mini Cooper.
Kingfishers in New Milton held a summer party to celebrate itsOutstanding rating from the Care Quality Commission.
After celebrating the home’s fifth birthday, staff at St Catherines Viewin Winchester had a busy summer staging both a garden fete andcharity sky dive.
Six Fernhill residents, accompanied by staff, family and volunteerscompleted the Longham home’s sponsored beach walk in aid ofDementia UK.
Whitecliffe House in Blandford welcomed a visit by primary schoolpupils whose football strips we sponsor.
Team members at Avon Cliff in Bournemouth spread their wingsand took residents to watch one of the most popular events on thecoastal resort’s calendar, the Bournemouth Air Festival.
SUMMER PICTURE SPECIAL 7
Autumn 2017
Woodpeckers in Brockenhurst held a Mary Poppins-themedgarden party complete with a performance by team members.
Amberwood House in Ferndown staged its own magical mysterytour when it organised a Beatles-themed fundraising walk.
Residents and team members at Newstone House in SturminsterNewton got into Alice in Wonderland mode for a Mad Hatter’s teaparty.
Residents at Abbey View in Sherborne were invited to watch a skydive by team members Becci Hancock, pictured, and Emily Butler inaid of a new community defibrillator.
Residents at Braemar Lodge in Salisbury watched as four teammembers had their heads shaved to raise more than £1,300 forMacmillan Cancer Support.
8 SUMMER PICTURE SPECIAL
www.ColtenCare.co.uk
A collection of six classic cars, dating as far back as 1925, weredriven to Linden House in Lymington for residents to sit in andreminisce about the journeys of yesteryear.
Wellington Grange in Chichester welcomed cast members fromFiddler on the Roof for a visit during the show’s summer run atChichester Festival Theatre.
Residents from Brook View in West Moors were among a smallgroup who attended a ‘premiere’ of the amazing Aurum Vocaleahead of a public performance at Ringwood Church.
A 1950s-themed tea party, a summer fayre and a Wimbledon-stylestrawberries and cream afternoon were among the highlights atfully refurbished Canford Chase in Poole.
Trudy Stroud, a Domestic Assistant at Castle View in Dorchester,was among several team members braving summer head shavesfor charity.
Farm animals and birds of prey were among the visitors duringAbbotts Barton’s summer, which began with a solstice drinks partyon the Winchester home’s terrace.
Belmore Lodge in Lymington hosted the launch of a bid by ourhomes to knit the world’s biggest tea cosy.
STAFF FOCUS 9
Autumn 2017
Q: Who was your first childhood hero?A: I don’t remember having a hero assuch, although I do recall getting reallyexcited when Sally from CoronationStreet moved in around the cornerfrom us. I remember skipping up to herhouse when I was trick-or-treating oneyear, and barely being able to containmy excitement thinking about thedeluge of incredible sweets aCoronation Street actress wouldundoubtedly have. She gave me anorange.
Q: What would be your ideal holiday?A: I’d quite like to see the PacificIslands.
Q: What are you superstitious about?A: I’m not massively superstitious, butI do instinctively seem to salute amagpie when I see one.
Q: Who would you most like to betrapped in a lift with?A: A lift engineer who could hopefullyget me out sharpish!
Q: Who do you most admire?A: Anyone who perseveres and justgets on with it. Like Chuck Close, asuccessful painter who becameparalysed, and just adapted his way ofworking and carried on.
Q: What car do you drive?A: A (slightly dented) Mini Cooper.
Q: What makes you angry?A: Rude and impatient people.
Q: What is your favourite smell?A: Clean laundry.
Q: Cats or dogs?A: Definitely dogs. A cat wee’d on mewhen I was about five and ever sincethen I’ve not been a fan.
Q: What is the first thing you do whenyou wake up in the morning?A: Make a cup of tea and two Weetabix,and read the news
Q: What is your earliest memory?A: My brother trying to teach me tojump off my gran’s wall, and meforgetting the crucial part of putting mylegs out to land.
Q: Which TV/radio programme do youtry never to miss?A: I’m not very good at sticking withseries (except, quite embarrassingly,Love Island), but I do really like randomdocumentaries. The more bizarre thebetter!
Q: What is the best thing about yourrole?A: Learning new things every day.
Q: …And what is the worst?A: Sometimes I think I stare at thecomputer too much!
Q: What would be your desert islandluxury?A: Sun cream (with my complexion, atleast factor 50!)
Q: What do you wish you were goodat?A: Playing the piano.
Q: What has been the crowningmoment in your life to date?A: Ever since I was very young, I’vewanted to go to the Galapagos Islands.A few years ago, I managed to get a jobdiving out there and finally got to seeup close all the animals I’d read somuch about.
Q: What is your favourite meal?A: Sushi, or anything Japanese.
Q: What would be your dream job?A: As cheesy as it sounds, I think beinga graphic designer is my dream job.
Q: If you could bring something extinctback to life what would it be?A: The snail I accidentally squashed onmy way into work this morning.
Our Marketing team, basedat Colten House inRingwood, plays a vital rolein helping our homes andcommunities to flourish.Here we discover a littlemore about Kim Diamond,the team’s GraphicDesigner.
Name: Kim Diamond
Age: 28
Job title and briefdescription of role: GraphicDesigner and Copywriter.My role involves supportingthe marketing team withany creative requirements,from producing printedpromotional material todigital design.
Career history: Aftercompleting an MA in VisualArts, I worked as a freelancegraphic designer andillustrator, working onprojects that varied fromillustrations for a maternitymagazine to posters for apolitical campaign, beforejoining Colten Care in 2016.
Interests: Reading, skiing,cooking, diving.
20QU
ESTIONS
QU
ESTIONS
10 FOCUS FEATURE
www.ColtenCare.co.uk
Colten Care’s vision is thatresidents should be able tolive their day the way theychoose, with access topastimes, companionshipand activities that aremeaningful.
The challenge for our‘Activities’ team is to fulfileach resident’s wishes whilebeing mindful of often vastlydifferent preferences andcapabilities.
Some residents might lookfor a continued involvementin simple daily tasks that offerresponsibility and purpose;while at the other end of thespectrum, those withambition may wish to travelafar to finally fulfil a burningdesire or wish.
Of course, many of ourresidents either can’t, orchoose not to, participate ingroup activities so look formore one-to-one time withour team. Our team thereforeneeds to be incrediblyflexible, creative and efficient.
I would like to take thisopportunity to introducesome changes we are making
to the ‘Activities’ team to helpus better fulfil our vision,meeting the challenges ofbeing responsive andaccessible to all. Change isn’teasy – but striving to be thevery best team in the caresector isn’t a straightforwardoutcome.
With a pioneering spirit and asignificant additionalinvestment, my team ofaround 100 passionateindividuals are embracingthese changes to provide agreater breadth and depth ofservices for our residents.
Striving to be the bestlThe job titles of ‘Activities
Organiser’ and ‘ColtenCompanion’ are beingcombined into oneenhanced role within the‘Companionship Team’,where the whole team willmeet a consistent standardof skills and capabilities.
lWe will appoint a TeamLeader in each home whowill be the team’sfigurehead, with leadershipresponsibilities.
lWe will be offering theteam more careerdevelopmentopportunities, includingspecific team NationalVocational Qualifications(NVQs) and a structure thatallows progression.
lWe are going to orientatethe team around a new dailyframework that involvesasking more questions andputting together plansbased on residentpreferences andcapabilities.
I hope that you welcomethese changes and cansupport the team through thetransition in their roles.
We expect most of thechanges to be in place by theend of September and I’dwelcome your commentsnow or in the future via theemail address:[email protected]
Team change right to live th at the heart o
on SP
OTLIGHT
SP
OTLIGHT
By Tim Wookey, Director of Marketing
and Activities
FOCUS FEATURE 11
Autumn 2017
s put our residents’ e way they choose
f everything we do
Whether residents wish to learn the violin, fly in a balloon, meet theequine stars of the Portman event championships, help out in thegarden or simply have a cup of tea and a chat, our CompanionshipTeam will aim to fulfil each resident’s wishes, while being mindful ofoften vastly different preferences and capabilities.
Team work and an ability to think on thespot are among the attributes of goodnetball players as Rachael Davies, TheAldbury’s new Dementia Lead, cantestify. She competed in the sport atcounty and regional level, playing forDorset and South West England, andbelieves similar ‘team player’ qualitiesapply when caring for older people.
“We work as one team with residents atthe heart of everything,” says Rachael,who has more than 12 years’experience in NHS mental healthnursing and six in specialist dementiacare. “Many people in different roles atThe Aldbury put in a lot of time anddedication to help deliver excellentcare to residents.”
As Dementia Lead, Rachael worksclosely with the Home Manager and
Clinical Lead supervising and rolemodelling for colleagues, as well ashaving direct contact with residents.
Rachael describes The Aldbury as‘amazing’ compared to other caresettings. “It can be challenging whenyou start somewhere new, buteveryone has been very friendly,welcoming and helpful. I really enjoy thejob already and believe I can bring agreat deal to the role. When working inprevious roles, I had the opportunity tovisit The Aldbury. I’ve always had agood feeling about it because of itsgreat reputation.”
On her personal aims in the job, Rachaelsays: “I want to make sure that all ourresidents continue to be treated asindividuals. It’s all about providingindividualised care suited to their needs
and mental well-being. We must alwaysensure we are working at our best insupporting our residents with seamlesscare.”
Born in Hertfordshire, Rachael movedto Bournemouth 21 years ago and livesthere with her seven-year-old son,Alfie. One casualty of her busy life is,however, scope for netball. “What withwork and family, I don’t have so muchtime for it these days,” she says.
12 COLTEN CARE PEOPLE
www.ColtenCare.co.uk
Written and produced for Colten Care by Deep South Media Ltd. Tel: 01202 534487 www.deepsouthmedia.co.ukPrinted on 200gsm silk paper sourced from sustainable forests by Yellow Box Communications Ltd, Bournemouth
The Aldbury’s new HomeManager Kim Harding says itwas like ‘coming home’when she took over the reinsin the summer.
Kim has worked in the caresector for 27 years,performing a number ofsenior roles includingcommissioning a 60-beddementia care home. Morerecently she was in regionalmanagement, responsible fora whole portfolio of homes inthe south of England.
“My most enjoyable timeshave been when I’ve beenmanaging my own home,”says Kim. “You build suchgreat relationships withresidents and families. That’swhat it’s like at The Aldbury,
which is an absolutelyfantastic care setting. I’mvery much enjoying getting toknow everyone and after allthe regional management I’vedone, and all the travellingthat involves, joining TheAldbury really made me feellike I had come home.”
Kim, who took up her post inthe same week as newDementia Lead RachaelDavies, adds: “The Aldburyhas an overall Good ratingfrom CQC across all key linesof enquiry. That’s fine, but it’sclear that the home hasstrong foundations to gofurther and be Outstanding. ”
Asked how a dementia carehome such as The Aldburydiffers from a general nursing
setting, Kim says: “For ahome like this to succeed ithas to deliver individualised,appropriate care. Residentshave put their trust in us atthe most vulnerable time oftheir lives. You of course treateveryone with the samedignity and respect whetheror not they have dementia,
but you have to adapt yourapproach along the dementiajourney.”
Bournemouth-born Kim ismarried with two children andtwo grandchildren. She livesin Verwood, Dorset, andoutside work enjoys familytime, camping, travelling andgoing to music festivals.
Kim comes home
Rachael nets leading role
Residents, families and team members at The Aldbury in Poole are getting used toa couple of new faces, recently appointed Home Manager Kim Harding andDementia Lead Rachael Davies. Here we find out a little more about their
backgrounds and aims for the home.
