Automating SMBs - Cloud Telephony
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Transcript of Automating SMBs - Cloud Telephony
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Presented by: CSN Murthy
CEO, Ozonetel
Automating SMBsCloud Telephony
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SMB Automation so far……..
CRMOffice Suite
ERPMAIL
TelephonyAccounting
Storage/Backup
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A Missed Call is a Missed Business Opportunity – be it Sales/Service/Support call. No systems available to measure, track & enable management with business intelligence
A Missed Call is a Missed Business Opportunity – be it Sales/Service/Support call. No systems available to measure, track & enable management with business intelligence
Business Drivers…
80% of the business transactions/Communication happen over the phone in regional languages with 50 million businesses
80% of the business transactions/Communication happen over the phone in regional languages with 50 million businesses
Setting up Reliable Communication infrastructure is hard & TCO is very highSetting up Reliable Communication infrastructure is hard & TCO is very high
Need for Cutting down Domestic Call Center CostNeed for Cutting down Domestic Call Center Cost
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Admin and reporting
ReportsReports IVRIVR
RecordingRecording
PBXPBX
ACDACDCTICTI
TELCO
Admin and reporting
ReportsReports IVRIVR
RecordingRecording
PBXPBX
ACDACDCTICTI
TELCO
Traditional PBX/Contact Center Systems
Site 1
IP Phones
Site 2
IP Phones
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Innovation: Private PSTN/TDM Cloud
5
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SMB Automation Complete……Telephony Simplified..
DialerIVR
ReportsPBX
Telephony
ACD Voice Loggers
Admin and reporting Admin and
reporting
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Future Proof Technology. No Technical team needed. Future Proof Technology. No Technical team needed.
Advantages
Plug & Play. Zero Hardware & Software Installation. Plug & Play. Zero Hardware & Software Installation.
Pay Per Use. Scale on DemandPay Per Use. Scale on Demand
Reduce Opeartional Cost by 70%Reduce Opeartional Cost by 70%
Business Intelligence in Real time – Track all Calls. Get Real Time Reports.Business Intelligence in Real time – Track all Calls. Get Real Time Reports.
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SMB Adoption• Myth: India does not have early adopters• Traditional businesses (agarwal packers,
NephroLife, ICFAI, MyDentist Chain) have also taken to the cloud like a duck to water
• Businesses have adopted Cloud based PBX systems (Bizphone.in- Vaatsalya, Amagi)
• Businesses are replacing traditional call center solutions (Cloudagent.in - Bigbasket)
• Startups are also developing innovative telephony applications on KooKoo ( Zipdial, Practo, AskLaila)
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Future….• We launched Cloud Telephony in 2010…Now
there are few more startups in the space looking at the potential. Cloud is here to stay and is now mainstream
• All our leads have been inbound. This shows the awareness & trust
• Mainstream customers are also joining the bandwagon cutting across verticals
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