Auto Cap Stat Dealer Retail 30.03.09

March 09

Paul Adams

Director

Turner & Townsend Europe

10 Bedford Street

London

WC2E

t: +44 (0) 207 544 4000

f: +44 (0) 203 077 1126

d: +44 (0) 207 544 5843

m: +44 (0) 7738 144 856

e: [email protected]

http://www.turnerandtownsend.com

Automotive Sector - Retail Outlets

Capability Statement



Contents

making the difference

EXECUTIVE SUMMARY 1

AUTOMOTIVE EXPERIENCE 1

UNDERSTANDING YOUR NEEDS 3

OUR STRENGTHS 3

OUR TEAM 4

CASE STUDIES 5

INTERNATIONAL CAPABILITY 7

Turner & Townsend is a quality driven international consultancy recognised for the value

and innovation we bring to every commission we undertake.

Our reputation is based on a single minded commitment to find the best way to achieve the

greatest advantage for every client – the capacity to see the potential for going beyond.

Rev

Originator Approved Date

0 Peter Meadows Paul Adams 30/03/2009

© Turner & Townsend Automotive Sector. All rights reserved March 2009. This document is expressly

provided to and solely for the use of and must not be quoted from, referred to, used by or distributed to

any other party without the prior consent of Turner & Townsend Turner and Townsend Europe who accept

no liability of whatsoever nature for any use by any other party.



making the difference 1

Executive Summary

Turner & Townsend are one of the largest

independent international global Construction

and Management Consultancies with over 60

years experience and 54 offices worldwide.

We consolidated our European operations in

1993 as a direct response to increasing

demand from global corporations for a

geographically wider approach to construction

consultancy.

In order to provide the best possible service

to our clients within Europe, we believe very

strongly that local markets can only be truly

served by local knowledge and experience.

We have created a core team of people with

direct automotive retail experience, based in

our London office, that are responsible for the

delivery of high quality projects within the UK

and mainland Europe markets

Our automotive experience enables us to

fully consider a wide range of solutions,

from the innovative to the pragmatic.

Increasingly, we are being asked to consider

the following options:

� Site and buildings consolidation, possible

disposal of part of site.

� Re-location to new site.

� Multi-branding with another automotive

brand, or introduction of non-automotive

solutions.

� Site and buildings reconfiguration and

realignment.

� Site and buildings re-branding and re-

launch opportunities.

Automotive Experience

Turner & Townsend have worked for some of

the worlds most prestigious car brands

including BMW, Chrysler, Ford, Infiniti,

Jaguar, Land Rover, Mitsubishi, Nissan,

Toyota and Renault.

We offer the full range of Project Management

and Cost Management activities, including

Design Management.

We have supported the successful delivery of

a wide range of buildings for automotive

clients:

� Automotive retail outlets, including

sales and service, authorised

repairers, ‘shop-in-shop’;

� Automotive manufacturing plants

� Company Headquarters buildings and

regional offices

� Distribution & Warehousing of

upstream and downstream supply

chains

� High-tech Testing and Research

facilities

Our Project Management services can

include the following:

Feasibility

� Determine Client’s initial requirements

and assist the Client to develop the project brief.

� Produce a ‘Facility Requirement Schedule’ to calculate the area requirements, based

on known and projected sales figures.

� Initial site visit to review dealer facilities

and requirements. Audit facilities against

Manufacturer Visual Identity (VI) and

Minimum Standards physical requirements.




� Develop site specific ‘Standards Report’,

scheduling works required to meet Manufacturer VI and Minimum Standards

physical requirements. This could also

include recommendations to improve the dealership over and above the minimum

requirements.

� Develop initial budget estimate of development costs from feasibility

proposals.

� Develop sketch layout proposals for

illustrative purposes only.

� Take photographic record of the existing

facilities and the surrounding

environment.

� Agree any site specific requirements and

dispensations with Manufacturer and Client.

Project Development

� Agree priorities and targets, including development programme.

� Assess with Client the need for the engagement of further consultants

(Architect, Cost Manager, Planning

Consultant, etc.).

� Liaise with Client (and Client appointed

consultants) to firm up and agree scope of works.

� Liaise with other Manufacturer internal

Departments as required (e.g. Retail team, etc.).

� Monitor and advise Client on cost implications of evolving design proposals.

� Brief the signage contractor. Review signage proposals and costs.

� Liaise with Client and Manufacturer nominated suppliers.

On-Site Development

� Visit site at pre-agreed stages to review

progress of the development and issue ‘Dealer Visit Report’.

� Monitor performance of signage

contractor and other nominated suppliers.

� Monitor any design changes to check compliance with Manufacturer Standards.

� Issue regular updates to Client.

Post Development

� Site visit to audit completed facilities against Manufacturer VI and Minimum

Standards physical requirements. Advise

of any shortfalls or defects.

� Review performance of external

contractors and suppliers.

� Compare actual development costs (if

dealer will release them) to initial budget costs. Review opportunities for value

engineering.

� Develop and issue completion report to Client.

Additional services available through T&T

� Full Project Management, Cost Control,

Health & Safety, Energy Audit services,

advice on Sustainable construction and

life-cycle costings available under

separate appointment by dealer.




Understanding Your

Needs

Turner & Townsend Group are acutely aware

of the specific requirements surrounding

successful automotive retail environments and

appreciate the particular challenges these

schemes present.

With our extensive knowledge and expertise,

we can:

� Define and execute the scope and

implementation plan and avoid scope

creep

� Manage the client’s expectations and risks

� Manage the interface between client

organisations and individual dealers and

dealer groups

� Secure corporate approval and

communicate to end users

� Provide workable, affordable and flexible

design solutions

� Maximise the brand exposure and provide

a quality retail environment

� Provide cost certainty and value for

money

� Improve the effectiveness and efficiency

of systems, procedures and

communications

� Focus on the whole life cycle and establish

a planned maintenance regime

� Minimise the administrative burden on the

Client, eliminate the need for a head

count increase and avoid the costly

learning curve.

Our Strengths

We believe the major strengths we can bring

to the automotive sector are:-

� A project team with a proven track record

in re-branding, retail environments, and

retail operations through our close

working experience with leading retailers,

developers and design houses

� A good understanding and knowledge of

the European construction industry and

sign markets including regulatory codes,

installation methods and quality standards

� Astutely aware of the specific

requirements surrounding the completion

of successful retail developments

� A genuine client focus achieved through

linking our own rewards and returns to

your goals and objectives

� A systematic approach to management

exemplified by our Business Management

System, which integrates both QA and

Health and Safety Management Systems

and is fully accredited by BSI as compliant

with ISO 9001.

� Our automotive team is led by individuals

who all have direct experience working for

automotive retail and dealer development

organisations.




Our Team

Paul Adams joined T&T in 2005 after six

years with Fiat and Renault. Paul is a Pan-

European automotive roll-out expert, and is

experienced in the development of teams to

deliver projects to exceed Client goals.

Peter Meadows, who joined in 2006 after 15

years with BMW, Land Rover and Rover in UK,

Europe and Global roles. Peter has

manufacturer and consultancy expertise in

the creation and implementation of new retail

environments.

Darrin Morris, with manufacturer experience

with Nissan and Renault. Expertise in space

and design management and targeting life-

cycle improvements for long-term gain.

Rob Lea has considerable experience with

Nissan and Renault, in areas of network

development, programme management,

feasibility study and quality management.

Vincent Lenglet has experience with Nissan

Europe and Nissan France working in Network

Development.




Retail Case Studies

Client: Nissan Motors GB

Project: Individual dealerships

Value: Confidential

Programme: 5 Years

Client’s Requirements

Provide advice and alternative proposals to achieve manufacturers Minimum Standards and application of Visual Identity

Turner & Townsend Contribution

Audit facilities against manufacturer’s Minimum Standards.

Produce feasibility report to advise on alternatives for site strategy, including shared facilities at multi-franchise sites.

Produce concept plan to demonstrate standards compliance and illustrate logistical feasibility of multi-franchise facility.

Provide specification for finishes and fit-out.

Provide budget costs.

Brief the sign contractor, POS, furniture and other key suppliers.

Making the difference

Ensure that each site is developed to its full potential and planned in the most effective and efficient way

Client: Honda Motor Europe


Value: Confidential

Programme: 4 Years


Provide advice to achieve brand standards and identify the most effective solution for each opportunity.


Audit proposals against brand standards.

Prepare feasibility report to advise on possible alternatives for site strategy

Provide concept plan to show best site and building

layout.


Obtain prices from furniture and other key

suppliers.

Assess finished project.

Act as Brand Guardian on flagship sites


Bring concept to reality, as a complete package including Supply Chain, CI Manuals, Training and

Development.




Retail Case Studies

Client: Nissan Motor Nordic


Value: Confidential

Programme: 6 Years


Provide advice to achieve brand standards and identify the most effective solution for each opportunity.


Non-intrusive site surveys.

Audit facilities against manufacturer standards.

Prepare feasibility report to advise on possible alternatives for site strategy

Provide concept plan to show best site and building

layout.


Obtain prices from furniture and other key suppliers.


Ensure that each site is developed to its full potential and planned in the most effective and efficient way

Client: Ind. Dealers/dealer groups


Value: Confidential

Programme: 5 Years


Provide advice to achieve brand standards and

identify the most effective solution for each opportunity.


Budget estimating and cost planning.

Procurement of Contractors

Undertaking contract admin duties including

agreeing variations, making interim payments and settling final accounts


Cost benchmarking from our extensive cost database.

Quality and Cost Control.

Ensure that each site is developed to its full potential and planned in the most effective and

efficient way




International Capability

Turner & Townsend is one of the largest independent international Construction and

Management Consultancies.

With over 2500, staff based in a worldwide network of offices, Turner & Townsend can provide a

full range of consultancy services designed to achieve the delivery of strategic solutions for

clients in any sphere of private and public sector activity, anywhere in the world.

Amsterdam

Beijing Beira Belfast Birmingham Blantyre Brisbane Bristol Bulawayo Cairns Cape Town

Dubai

Dublin

Nottingham

Perth Polokwane

Warsaw

Teesside

Tokyo

Singapore Sydney

Sheffield Shanghai

Basel

Toronto

Glasgow

Gold Coast

Harare

Houston

Johannesburg

Kuala Lumpur

Leeds

Liverpool

London

Los Angeles

Madrid

Manchester Maputo

Melbourne

Durban

Edinburgh

Gaborone

Milan

Munich

Newcastle

Moscow

Nashville

Waterford

Paris

Pretoria San Francisco

Tianjin

Vienna

Auto Cap Stat Dealer Retail 30.03.09

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Transcript of Auto Cap Stat Dealer Retail 30.03.09