AUSTRALIAN BUSINESS PRODUCTIVITY AND INNOVATION … · 2015. 11. 6. · CASE STUDY 11:00 Building...

Register TODAY! +61 2 9977 0565 +61 2 9977 0567 [email protected] www.questevents.com.au

Organised by:Supported by:


Delivering key industry speakers including:

Addressing the 8 most critical productivity and competitiveness challenges for Australian business:1. Collecting, analyzing and understanding data on productivity and using it to drive improvement2. Technologies and tools to enhance productivity and competitiveness – how do you use them effectively?3. Change management challenges – taking your organisation along for the productivity improvement ride 4. Future ways of working - impacts of new modes of work on productivity and competitiveness5. Encouraging productivity in employees – incentivising and encouraging performance6. Using innovation as a driver of productivity and competitiveness – staying at the front of the pack7. Harnessing opportunities for automation of routine and predictable tasks 8. Minimising administrative burden – allowing employees to have a stronger focus on core business

Plus! Separately bookable: A full day post-conference in-depth learning session – Friday 27 February

Defensive reasoning vs differential learning – overcoming psychological barriers to organizational productivity

REGISTER TODAY!Register online at www.questevents.com.au

Khali Young Lean and Agile Organisational Development Lead Vodafone Digital

Christine Gilroy Group General Manager, Innovation Mirvac

Gwilym Funnell Director, Collaboration Telstra

Mariah Monaghan Innovation and Marketing Manager Nestle

Julie Toth Chief Economist Australian Industry Group

Claudelle Taylor General Manager, Nexus Point Solutions Leighton Holdings

Sarah Kay Workplace Designer Woods Bagot

Phil Gray Garage Director, AFS Transformation & Delivery The Westpac Group

Brenton Harder General Manager, Program Delivery, Group Strategic Initiatives Commonwealth Bank of Australia

Luke Gooden Manager - Innovation/Analysis/Research National Rugby League

Caroline Boyce Workplace Solutions Manager, Shared Services, Enterprise Services & Transformation National Australia Bank

Paul Jeremaes Director of Innovation Centers HP, Switzerland

Glenn Keys Managing Director Aspen Medical

Bradley Heath Chief Executive Officer RACQ Insurance

Fostering productivity, process improvement and innovation in business

AUSTRALIAN BUSINESS PRODUCTIVITY AND INNOVATION SUMMIT 2015

25 – 27 February 2015 I PARKROYAL Darling Harbour I Sydney

Chris BaumannSenior Lecturer, Management and Marketing, Macquarie University & Visiting ProfessorSeoul National University (SNU), Korea


Conference Day One – Wednesday 25 February 201508:30 Registration and welcome coffee

08:50 Opening address from the Chair Julie Toth

Chief Economist Australian Industry Group

AUSTRALIA’S PERFORMANCE IN A GLOBAL MARKET – BENCHMARKS IN PRODUCTIVITY AND COMPETITIVENESS

09:00 Key findings from the World Economic Forum (WEF) Global Competitiveness Survey • ExaminingthehistoryoftheWorldEconomicForum’sGlobalCompetitivenessReportandthelatestfindings • Quantifyingfactorscontributingtonationalproductivityandcompetitiveness • TrendsforAustralia–makingthemostofourstrengthsandovercomingimpedimentstoour

competition and productivity potential Julie Toth


REFORMS FOSTERING PRODUCTIVITY AND COMPETITIVENESS AND NEW PRODUCTIVE MARKETS

INDUSTRY KEYNOTE PRESENTATIONSBusiness perspectives on key challenges to productivity and competitivenessThis session will provide the opportunity for business leaders to benchmark business process and policy solutions to key productivity challenges.From changing customer demands to rising exchange rates, from the move to online and digital business, to making the most of new market opportunities – business leaders face a range of pressing challenges to their competitiveness and productivity.During this session, these two leading minds of industry will share their perspectives on impediments and drivers of productivity and competitiveness.

09:30 Aspen Medical keynote presentation Glenn Keys

Managing Director Aspen Medical

10:00 RACQ Insurance keynote presentation Bradley Heath

Chief Executive Officer RACQ Insurance

10:30 Morning tea

11:00 Future opportunities for government reforms promoting productivity growth and competitiveness

• Examiningtheproductivitystepchangeswhichwerelikelydrivenbythesereforms • Exploringpotentialproductivityfosteringreformstocome-Whatarethemiddleandhighhanging

fruit now that implementation of the low hanging opportunities of the late 80s/early 90s is complete? Dean Parham

Visiting Research Fellow, School of Economics University of Adelaide

TOOLS FOR ORGANISATIONAL PRODUCTIVITY AND PROCESS IMPROVEMENT

11:30 Collecting, analysing and understanding data and using it to drive a real increase in productivity • Steppingback,lookingatyourbusinessandidentifyingpossibilitiesforproductivityimprovement • Measurementandinterpretationof“valuedrivers”inproductivityandhowtoinfluencethem • Developingaclearunderstandingofwhatmeasurementsmeanandhowtomanipulateanincrease

in productive outputs • Lookingoverthefenceatwhatdrivesproductivityinotherorganisations–thebenefitsof

benchmarking Claudelle Taylor

General Manager, Nexus Point Solutions Leighton Holdings

12:00 Navigating the wide range of technologies and tools enhancing productivity and competitiveness • Identifyingyourorganisation’simprovementpriorities • Siftingthroughtherangeofavailableoptions:lean,sixsigma,TQM,5S,etc. • Selectingtherighttechnologiesandtoolstomeetyourbusinessneeds • Managingendtoendimplementation–design,development,integrationandchangemanagement • Seeingtechnologiesandtoolsasaidsandnotassilverbullets Brenton Harder

General Manager, Program Delivery, Group Strategic Initiatives Commonwealth Bank of Australia

12:40 Networking lunch

PANEL DISCUSSION 13:40 Building the new Australian economy – creating the next wave of productive industries • IdentifyingopportunitiesfordevelopmentofnewindustriesenhancingAustralianproductivityand

competitiveness • Seizingtheopportunitiesofferedbynewtechnologies,waysofworking,andcustomerdemands • Thesharingeconomy,collaborativeconsumption,thepeertopeereconomyandtheimpactsofthese

changing collaborative business paradigms on economic markets Panel moderator: Kerry London

Acting Deputy Pro Vice Chancellor Teaching and Learning and Professor of Construction Management RMIT University

Panellists: Ralph Ashton Julie Toth Craig Milne

Director Chief Economist Executive Director Australian Australian Productivity Futures Project Industry Group Council of Australia

PANEL DISCUSSION14:25 The future of work – driving productivity in the workplace of the future • Dealingwiththeentryofsocialmediaintoenterprises–usingitforgoodnotevil • Makingthemostofnewcollaborativetechnologies • Movingfromtaskbasedtoprojectbasedwork • Incorporatingfreelanceandcontractlaborintoyourworkforce • Workplacemobility–hotdesks,remotework,andvirtualoffices-transitioningfrom“goingtowork”

to“connectingtowork” • Strengthsandchallengesaroundchangingmodelsofworkforcecollaboration–workingeffectively

towardsasharedvisionsupportingprojectdeliveryandproductivity Panel moderator: Julie Toth


Panellists: Gwilym Funnell Sarah Kay

Director, Collaboration Workplace Designer Telstra Woods Bagot

Caroline Boyce Barbara Pocock Workplace Solutions Manager, Shared Services, Professor and Director of the Centre Enterprise Services and Transformation for Work + Life National Australia Bank University of South Australia

15:10 Afternoon tea

INNOVATIVE PARADIGMS AROUND PRODUCTIVITY AND COMPETITIVENESS

15:40 Creative productivity – a key driver of competitiveness • Understandinghowcreativitysetsbusinessesapartinanerawhereeverythingcanbegoogledandcopied • Examiningproductivityandefficiencymeasurementintraditionalprocess-drivenbusinessesandthe

need to take an increased focus on constant innovation and creativity in a changing economy • Developingenvironmentsthatarecreativeandprovidetoolstofostercreativity Sarah Kay

Workplace Designer Woods Bagot

16:10 Exploring the value of consumer centric approaches to productivity improvement • Creatingproductsandservicesforthemarketofthefuture • Balancingleadershiparoundyourbranddirectionwithresponsivenesstoconsumerneeds • Challenges and opportunities of a growing consumer voice – increasing empowerment around consumer

or user wants and needs and working to meet them • Gaining and retaining customers or users through tailoring business process, products and services Alice Manners

Chief Executive Officer IAB Australia

16:40 Competitive productivity – a new perspective on effective output • Examiningthetraditionalparadigmofproductivityaroundtheefficiencyofconversionofinputsby

workers into outputs • Ingredientsofacompetitiveproductivityapproach:benchmarking,culture,education/development,

environment/infrastructure, performance outcomes and values • Forgingadirectlinkbetweenproductivityandorganizationalcompetitiveness Dr Chris Baumann

Senior Lecturer, Management and Marketing, Macquarie University & Visiting Professor Seoul National University (SNU), Korea

17:10 Closing remarks from the Chair

17:20 Close of Day One and networking drinks

Register TODAY! +61 2 9977 0565 +61 2 9977 0567 [email protected] www.questevents.com.auRegister TODAY! +61 2 9977 0565 +61 2 9977 0567 [email protected] www.questevents.com.au

Conference Day Two – Thursday 26 February 201508:30 Welcome coffee08:50 Opening address from the Chair Khali Young

Lean and Agile Organisational Development Lead Vodafone Digital

EMBRACING INNOVATION TO DRIVE PRODUCTIVITY IN YOUR ORGANISATION

INTERNATIONAL KEYNOTE ADDRESS 09:00 The economics of attention in the digital age – the importance of focus in

a world of distraction • Althoughinnovationiscentraltoacompany’sstrategyandproductivityperformance,gettingitright

can be difficult • Examiningtheroleoftheinnovationagendaandinnovationgovernanceforworkforceproductivity • ExploringanewstyleofITtosupportincreasedworkforcefocusondrivingbusinessinnovation,

identifying opportunities for competitive differentiation and developing new go-to-market strategies • Theroleofconsumerandemployeeengagementincreatingasustainableapproachtoinnovation Paul Jeremaes

Director of Innovation Centers HP, Switzerland

09:30 Using innovation as a driver of productivity and competitiveness • Harnessingopportunitiestoinnovateinternally–youcan’tplanforinnovation,butyoucanintroduce

workflowsandsystemswhichencourageit • Utilisingsmallinnovationswhichcanleadtolargerinnovations • Understandingtheimportanceofcreativityininnovation • Convertinginnovationintobusinessproductivityorcommercialoutputgains • Turningagoodnewtechnologyortechniqueintoastrongbusinesspropositionthroughunderstanding

customer needs, your value proposition, and strategies for market entry • Makingthemostofinnovativetechnologiesalreadyinthemarketplacewithpotentialtoenhanceyour

organizationalproductivityandcompetitiveness • Takingadvantageofunexpectedawarenessandinnovation Mariah Monaghan

Innovation and Marketing Manager Nestle

CASE STUDY 10:00 Wespac’s “The Garage” - Australia’s first company enhancing innovation and productivity by

acting as a “200 year old start-up” • Innovation, incubation and acceleration – an introduction to ‘The Garage’. • Howtoactasanextremeacceleratorofchangetodelivercustomerfocusedsolutionsfasteraspartof

Westpac’s ‘Service Revolution’ • Why“Entrepreneurs-in-Residence”delivermorethanjustthemostunusualjobtitleinbanking • Howtocombinelean,agile,customercentereddesignanddigitaltodeliverbettercustomersolutionsfaster • Howtoovercomethechallengesofbeinganinternaldisruptortodriveaculturalchangeagenda Phil Gray

Garage Director, AFS Transformation & Delivery The Westpac Group

10:30 Morning tea

CASE STUDY11:00 Building productivity through nurturing creativity and innovation at Mirvac Group • Recognisingtheorganizationalvalueofgivingemployeestheopportunitytocreativelyexpress

themselves, excel, and appreciate their diversity • DevelopingInnovationMissionsalignedwithbusinessstrategy • Seeingideasfrominceptiontoimplementationutilizingleanstartupmethodology • Settingchallengesforemployeestoempowerthemandencourageinnovation • Promotinganinnovativeculturethroughcreatinga“safetofail”environmentthatencourages

learning rather than blame Christine Gilroy

Group General Manager – Innovation Mirvac

INDUSTRY TAILORED APPROACHES TO IMPROVING COMPETITIVENESS AND PRODUCTIVITY11:30 Harnessing opportunities for productivity and competitiveness in retail • Identifyingopportunitiesforwastereductionandoperationalefficiencyacrossyoursupplychain • Meetingthechangingneedsofanew,moreactivelyengagedconsumer • Competingeffectivelyinanincreasinglytechnologizedandonlinemarketplace • OptimisingthenumberandrangeofSKUofferingstomeetcustomerneeds-ensuringdiversityand

agility to meet these • Advantagesoftechnologicaltoolsandcontractorstosupportandoptimizeretailsupplychainlogistics • Demonstratingvalue,quality,andstrongbrandidentificationinacompetitivemarket Sue Anderson

Director of Programs Australian Retailers Association (ARA) Retail Institute

12:00 Competing effectively with importers in Australian manufacturing • ExaminingheightenedproductivitydriversforAustralianmanufacturingbusinessescomparedto

international counterparts – productivity has to be higher • Pitfallsandchallengesaroundcompetitiononcost • LabourpricedifferencesbetweenAustraliaandinternationalcompetitors:challengesandstrengths • Examiningthestrengthsandlimitsofwasteeliminationasaproductivitytoolinmanufacturing • Understandingtheadvantagesthatsetlocalmanufacturersapart • Makingthemostoftechnologytoincreasethespeedofyourproductionrun Aidan Mullan

Sustainability and Lean Manager Interface

12:30 Promoting productivity in transport and logistics through workforce development • TrendsinproductivitygrowthintheAustraliantransportandlogisticssector • ExaminingrecommendationsfromtheTLISCandMonashUniversityreportintoproductivity

drivers in transport and logistics • Examiningtheroleofworkforcedevelopmentinproductivity • Targetingtrainingneedstomeetfutureworkforceoutputdemand Robert Adams

Chief Executive Officer The Transport and Logistics Industry Skills Council (TLISC)

13:00 Networking lunch

CASE STUDY14:00 Practical innovation – managing the on-field Rugby League product • Techniquesandtechnology–wherehavewebeenandwherearewegoing • Playerperformanceandwelfare • Managingchange–maintainingthefabricofthegamewiththegoalofensuringtheNRLis

the most engaging and entertaining product Luke Gooden

Manager - Innovation/Analysis/Research National Rugby League

14:30 Industry specific strategies on productivity and competitiveness This informal 40 minute facilitated group discussion will unpack challenges around productivity

and competitiveness which are unique to participants’ particular sectors and allow the opportunity to benchmark industry specific strategies they have implemented towards productivity and competitiveness improvement.

15:10 Afternoon tea

WORKFORCE STRATEGIES FOR FOSTERING IMPROVEMENTS TO PRODUCTIVITY AND COMPETITIVENESS

15:40 Creating and leading social systems for business gain • Creating a culture of learning, improvement and development • Developing people: the balance between being directive vs providing space to learn • Trusting people to do the right thing • Collaborativeplanningandstakeholderengagement-harnessingthe“wisdomofthecrowd”;

maximising communication • Adaptive planning processes for business agility • Using visual controls for communication Khali Young

Lean and Agile Organisational Development Lead Vodafone Digital

Vinnie Dempsey General Manager Digital Channels Vodafone Australia

THE LAST WORD

ROUND TABLE DISCUSSION16:10 Fostering Australian productivity and competitiveness – a review of summit proceedings This interactive discussion with delegates, led by our event advisory panel and a select group of

keynote presenters and event contributors will close the summit discussions and bring together a recommended action agenda to promote improved productivity and competitiveness in Australian businesses and organisations. A summit communique will be generated from this discussion and distributed to participants after the event, focused around:

• Keymessagesemergingfromthepasttwodaysofdiscussions • Standoutinsightsandbenchmarkedcasestudies • Implicationsforbusinessprocessimprovementsandgovernmentpolicy • Takehomestrategiesforchanginghoworganisationsoperatetoenhancetheirproductivity Julie Toth


Xiangyu Wang ProfessorforOil,Gas&LNGConstructionandProjectManagement&Co-Director Curtin-Woodside

Khali Young Lean and Agile Organisational Development Lead Vodafone Digital

Kerry London Acting Deputy Pro Vice Chancellor Teaching and Learning and Professor of Construction Management RMIT University

Sue Anderson Director of Programs Australian Retailers Association (ARA) Retail Institute

16:40 Closing remarks from the Chair

16:50 Close of conference

Register TODAY! +61 2 9977 0565 +61 2 9977 0567 [email protected] www.questevents.com.au Register TODAY! +61 2 9977 0565 +61 2 9977 0567 [email protected] www.questevents.com.au

Post-Summit In-Depth Learning Session – Friday 27 February 2015This long format workshop style learning sessions will provide participants with the opportunity to deepen their understanding of fundamental tools enhancing productivity and competitiveness. Delivered using a combination of seminars, interactive formats and hands-on exercises this session will provide a practical understanding of practical techniques towards productivity improvement, tailored to your specific needs.

The session runs for one full day in addition to the two day conference. Registration and morning coffee is at 08:30 and it will conclude at 17:00. Lunch, morning and afternoon tea will be provided.

For more details on your facilitator’s credentials, please visit the speaker page of the event website www.questevents.com.au

Session A: Defensive reasoning vs differential learning – overcoming psychological barriers to organizational productivity

Action learning techniques such as differential learning offer tools for organisations to understand the often dysfunctional psychology that is governing their current state of operation and make the transitiontowardsamorefunctionalstate.Tailoredtoanyoneinvolvedinorganizationalmanagement,development,processorproductivityimprovement,thissessionwillexaminehowbusinessescan move from a workplace dominated by defensive reasoning to a differential learning approach – promoting a culture of honesty, harmony and growth.

Key topics covered in the day include:

• Movingfromsinglelooptotriplelooplearning,characterizedby:

- Single loop: Am I on target/off target?

- Double loop: Am I choosing the right targets?

- Tripleloop:Whatismyattentionfocusedon,howarepsychologicalfactorsinfluencing my choice of targets and evaluation

• Overcomingbehaviouralimpedimentstoorganizationallearning:

• Control,shuttingdowntochange,siloism

• Encouragingacultureoflearningandgrowth

Facilitator:

Bob Dick Director Action Research and Action Learning for Community and Organisational Change

Official Event Advisory Panel:

Quest Events would like to take this opportunity to sincerely thank the official event advisory panel who contributed their valuable time and expertise to ensure the agenda for this event is timely and relevant for all stakeholders in business strategy, productivity and process improvement..

Julie Toth Chief Economist Australian Industry Group

Xiangyu Wang Professor for Oil, Gas & LNG Construction andProjectManagement&Co-Director Curtin-Woodside

Khali Young Lean and Agile Organisational Development Lead Vodafone

Kerry London Acting Deputy Pro Vice Chancellor Teaching and Learning and Professor of Construction Management RMIT University

Sandy Dunn Director Assetivity

Sue Anderson Director of Programs Australian Retailers Association (ARA) Retail Institute

Separately

bookable


PLUS! The three pillars of any Quest event:

Meet: Senior managers from a wide range of Australian industry sectors with an interest in improving their productivity and competitiveness

Learn: From 25+ high profile speakers over 3 days – delivering you premium industry content and value that is second to none

Grow: Your professional network and create business development opportunities through face to face interaction with potential clients or customers

It’s what our events are all about...

6 key benefits of attending:

1. Hear practical strategies promoting competitiveness and productivity that work from leading local and global companies

2. Be inspired by hands-on, leading case studies and examples

3. Take home strategies and tools to apply directly to your organisation’s growth and competition challenges

4. Learn how the latest process innovations and technologies can enhance your company’s productivity

5. Meet and mingle with like-minded members of a broad range of Australian industry sectors and government departments, sharing and benchmarking your experiences in productivity improvement and competitiveness

6. Network with key economists, regulators and policy makers and have your say on recommended macroeconomic market and regulatory reforms to promote productivity and competitiveness

Want to develop business at the event? Speaking, sponsorship and exhibition opportunities available

The Australian Business Productivity and Innovation Summit 2015 will see senior business, process improvement and technology managers from Australia’s largest companies, government organisations and SMEs meeting in Sydney in February to learn about the latest innovations and best practice strategies that will help them improve the performance of their organisations.

Delegates will have a strong interest in meeting with and learning from organisations offering products and services which assist them in identifying opportunities for process and productivity improvement.

For sponsorship and exhibition opportunities at the AusBPI 2015 conference, please contact Oli Russell-Cowan today on +61 2 8188 7536 or [email protected] to discuss a package that is right for you.Visit www.questevents.com.au to download the sponsorship prospectus.

Who should attend the Australian Business Productivity and Innovation Summit 2015?

A combination of technical, strategic and practical insights will offer take-home benefits to all stakeholders in productivity, process improvement, organisational performance, innovation and business strategy. The summit will provide all Australian industry sectors with a forum to have their say on necessary economic reforms and learn practical strategies for improving their productivity and competitiveness, direct from leading organisations.

25 – 27 February 2015 I PARKROYAL Darl ing Harbour I Sydney AUSTRALIAN BUSINESS PRODUCTIVITY AND INNOVATION SUMMIT 2015

Fostering productivity, process improvement and innovation in business

“This event will give all in attendance exposure to new thinking such as the new Competitive Productivity (CP) paradigm and an understanding of different perspectives on a complex topic and the urgency of the matter for Australia.”

Dr Chris Baumann Senior Lecturer, Management and Marketing, Macquarie University & Visiting Professor Seoul National University (SNU), Korea

“A wide range of speakers and attendees enables participants to connect with people outside their normal networking sphere. The AusBPI Summit will be fantastic opportunity for all involved to connect”

Nicole Allingham Diversity, Inclusion and Change Manager Caltex Australia

“The AusBPI Summit allows us to learn from one another, to extend our networks, and to measure our own understanding against that of our peers.”

Bob Dick Director Action Research and Action Learning for Community and Organisational Change

“The AusBPI Summit is your opportunity to step back from the day-to-day pressures of daily work and really focus on what you should be doing, rather than what you have to do/are doing.”

Sandy Dunn Director Assetivity

“Share problems and solutions with industry peers and providing focus on the big picture at the AusBPI Summit. Can you afford not to be there?”

Caroline Boyce Workforce Solutions Manager, Shared Services National Australia Bank

A range of sponsorship and exhibition opportunities will be available at the summit for companies offering technologies and services in productivity, innovation, organisational performance, competitiveness and process improvement.

This is your opportunity to place your brand at the front of their minds.

But don’t just take our word for it, hear what others are saying about the benefits of attending this event:

Register TODAY! +61 2 9977 0565 +61 2 9977 0567 [email protected] www.questevents.com.auRegister TODAY! +61 2 9977 0565 +61 2 9977 0567 [email protected] www.questevents.com.au

* Group Discounts apply for bookings made simultaneously and on one invoice only.


Please list some profiles you would be interested to meet at this event (ie: coaches in business analysis and improvement, productivity analysts (including continuous improvement, process improvement, change/lean/six sigma), innovators, logistics and supply chain providers, engineering companies, manufacturers and producers, corporate counsels, economists, human resource managers, vendors and suppliers offering productivity and competitiveness solutions etc.)

REGISTRATION FORM25 – 27 February 2015 I PARKROYAL Darling Harbour I Sydney

AUSTRALIAN BUSINESS PRODUCTIVITY AND INNOVATION SUMMIT 2015

Registration Items Dates Book and pay Number of delegates Total

3 Day Package 25-27 Feb AUD $4,490 incl. GST (2 day conference plus Post-Summit In-Depth Learning Session)

2 Day Package 25-26 Feb UD $3,490 incl. GST (conference only)

Post-Summit In-Depth Learning Session only 27 Feb AUD $1,690 incl. GST

Deduct your discount

TOTAL

SAVE 40%

11-15 dels

SAVE 30%

7-10 dels

SAVE 20%

3-6 dels

CANCELLATION POLICY: If you are unable to attend an event, a replacement delegate may be sent in your place at no extra charge. Quest Events does not provide refunds for cancellations made more than 7 days after your registration is received, therefore the invoiced fee remains payable in full. Should you wish to cancel your registration within the 7 day cooling off period, we will refund your registration fee less an administration fee of $220 (GST inclusive) per delegate. Any cancellation must be made in writing and sent by email or fax. Quest Events will make available course documentation to any delegate who is unable to attend and who has paid in full. Unfortunately some speakers request their papers are not distributed. Quest Events will endeavour to ensure that conference programs are correct at the time of the event. Unfortunately we may need to alter the program prior to or during the event and reserve the right to do so without notice. We also reserve the right to postpone or cancel this event (when full refunds will be issued). Quest Events is not responsible for any loss or damage as a result of a substitution, alternation, postponement or cancellation of an event. See full terms and conditions on our website: www.questevents.com.au/content/terms-and-conditions. To view our privacy policy, please visit http://www.questevents.com.au/content/privacy-policy. Please Note: On-site registration / payment: AU$220 surcharge will be collected and no discounts are available. Early bird rates are contingent upon payment being received within 7 days of the registration date. Group discounts are available for three or more bookings from the same company (or on the one invoice). All discounts can only be applied at the time of registration and discounts cannot be combined. In the event that more than one discount is applicable, delegates will receive the discount with the highest value. All discounts are subject to approval. Please note the conference fee does not include travel or hotel accommodation costs.

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Note: Only 1 discount may be applied whichever provides the greatest savingAre you a member? Australian Industry Group (Please indicate and eligible for a 10% discount)

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AUSTRALIAN BUSINESS PRODUCTIVITY AND INNOVATION … · 2015. 11. 6. · CASE STUDY 11:00 Building...

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