AUSTRALIAN BUSINESS ExCELLENCE · Australian Business Excellence Conference & Awards 2010...
Transcript of AUSTRALIAN BUSINESS ExCELLENCE · Australian Business Excellence Conference & Awards 2010...
2010
Leveraging continuous improvement to deliver sustainable business success.
AUSTRALIAN BUSINESS ExCELLENCE CONfERENCE & AWARDS
tHuRsdAy 18 noveMBeR, 2010 • soFiteL on CoLLins, MeLBouRne
Australian Business Excellence Conference & Awards 2010
Leveraging continuous improvement to deliver sustainable business success
The 2010 Australian Business Excellence Conference & Awards recognises the achievements of outstanding Australian and international organisations that are effectively utilising the globally renowned Business Excellence Framework, and thereby demonstrating a commitment to quality and service, philanthropic ideals, ethical behaviour and environmental sustainability.
Join executives from around the country to hear from business leaders and excellence practitioners on their approaches to continuous improvement through leadership, people, process and innovation.
This prestigious event is packed with opportunities to profit from the invaluable experience of organisations on the excellence path. Join this comprehensive program of plenary, concurrent, technical and interactive discussion sessions to hear how successful businesses are:
• Drivingorganisationalsuccessthroughinnovativecustomerandstakeholderengagement
• Leveragingthevalueofpeopletoachievestrategicgoals
• Maximisinginformation,dataandknowledgetodriveorganisation-widedecision-making
• EmbeddingcontinuousimprovementforsustainedBusinessExcellence
Hear from:
Russell Jenkins Executive, Customer & Community, Bendigo and Adelaide Bank Limited
Emma Norrish Head of Business Partnerships, People & Culture, World Vision Australia
Tamsin McLean GroupHumanResourcesManager,Woods Bagot
Mandy Whelan ManagerOrganisationalDevelopment,Mildura Rural City Council
Rod McGregor Director&PrincipalConsultant, ValueEdge Consulting
Russell Linwood ASM Principal Advisor (Business Excellence), Department of Community Safety (QLD)
Tanya Davies Manager,GlobalOperatingManagementSystem,Campus Living Villages
Richard Holmes Director,Promapp Solutions Limited
Anton Benc ManagingPartner,Benchmarking Partnerships
Graham Giannini DirectorofOperations–AsiaPacific,Computershare
Cynthia Payne ChiefExecutiveOfficer,SummitCare
Nick Heath GeneralManager,Hobart City Council
And our international guest speaker:
Kenny Yap Kim Lee ExecutiveChairman&ManagingDirector,QIAN HU CORPORATION LIMITED Multiple Winner Singapore Quality Award 2004 & 2009
PRICING Groups (3+) Early-Bird Pay by 30 Sep
Standard Pay after 30 Sep
Conference & Awards (Save $150) $749.00 $824.00 $899.00
Conference Only $600.00 $675.00 $750.00
Awards Only $249.00
Additional Partner Tickets to Awards $200.00
All prices are excluding GST
9.00AM opening
Welcome by tony scotton, Chief executive officer, sAi gLoBAL AustRALiA
9.05AM pLenAry 1: inTernATionAL KeynoTe
Achieving market leadership through a commitment to quality and business excellence
Two-timeSingaporeQualityAwardwinner,QianHuCorporationLimited,accountsformorethan5%oftheglobalfishmarketandistheonlyintegratedornamentalfishserviceproviderlistedontheMainboardoftheSingaporeExchange.Despitetheseverityoftheglobaleconomicchallengesof2009,QianHuCorporationLimitedmanagedtogrowallcorebusinesses:creatinganaccessoriesmanufacturingentityinIndia,expandingitsSingaporefarmoperation,reducingdebtsand,simultaneously,increasingcashgeneratedfromoperations.Thecompany’scost-containingeffortsandincreased productivity helped the Group to grow its profitability at a faster pace than revenue (in percentage terms). QianHu’sachievementsandrecognitiondemonstratethestellarsuccessderivedfromcommittedandfocusedcontinuous improvement, showing how an integrated approach to organisational improvement delivers spectacular and continued success.
Learnfromthisinspirationalcasestudyabout:• Buildingaflexibleandresilientorganisation• Longtermvisionandstrategicdelivery• Truemarketandcustomerresponsiveness• StrategicvalueofapplyingtheBEFasaproductivitymultiplier
Kenny yap Kim Lee, executive Chairman & Managing director, QiAn Hu CoRPoRAtion LiMited
9.55AM pLenAry 2
Driving organisational success through innovative customer and stakeholder engagement
Asaregionalandcommunity-focusedbank,BendigoandAdelaideBankhascreatedtheCommunityBankmodel– acustomer-connectedbankinggroup.Thisinnovativeapproachtocustomerandstakeholderengagementhasseenover $40 million dollars returned to support local community groups and profits right across Australia. This session will outline this fascinating project which truly connects organisational direction and customer/community focus. • Developingsustainableearningsandgrowththroughcustomerandcommunityinitiatives• Exceedingcustomersexpectationsinserviceandproductdelivery• Buildinglongtermrelationshipswithourcustomers,shareholdersandthecommunities• Empoweringstafftomakeadifference• Improvingcustomerprospectsandshareholderreturnsthroughteamwork,integrity,performance,engagement,
leadership and passion
Russell Jenkins, executive, Customer & Community, Bendigo And AdeLAide BAnK LiMited
10.45AM Morning TeA
11.00AM pLenAry 3: pAneL DiSCUSSion
Leveraging the value of your people to achieve strategic goals
Excellent organisations create work environments that are engaging, positive and open, foster creativity and unify the effortsoftheirpeople.Soundutopian?Maybeisitsimplerthanyouthink.Thisinsightfulpaneldiscussionwillexaminehow you can get this happening in your organisation to ensure that people are engaged, aligned with the strategy and enabled to make a meaningful contribution to organisational improvement, goals and success.
Panellists:emma norrish, Head of Partnerships, People & Culture woRLd vision AustRALiAtamsin McLean, group Human Resources Manager, woods BAgotMandy whelan, Manager, organisational development, MiLduRA RuRAL City CounCiL (Bronze Winner 2009)
With a culturally diverse population of 60,000 inhabiting a varied environment, Mildura Rural City covers around 10% of the State of Victoria. Every four years Mildura Rural City Council reviews its 2025 Vision framework through broad consultation across the community. Continuous improvements across planning, benchmarking, and employee satisfaction saw the Mildura Rural City Council receive the 2009 Bronze Award.
Australian Business excellence CONfERENCE
RegisteR now To register for this prestigious event, please fill out the enclosed registration form, or visit our website www.saiglobal.com/awards to download a registration form.
11.50AM ConCUrrenT 4A ConCUrrenT 4B
Moving beyond compliance towards excellenceAchieving breakthrough success and continuous improvement utilising the Business Excellence framework (BEf)
Regulatory compliance is mandatory across most industries,particularlyintheareasofOH&S,process,finance and management. But this is not an end in itself and organisations must understand the goals of compliance and that it is a starting point for business excellence. This session will cover: • Examiningtherelationshipbetweencomplianceand
excellence• Incominglegislationwithinbuiltcontinuousimprovement• Implementingriskscreening• Evolvingthroughcomplianceintoanexcellenceloop
The BEF helps organisations fully understand themselves, their markets and the way forward to sustainable success. This session will explain the key aspects of the BEF for those new to the framework, including: • Globalexcellencemovement• AligningorganisationalgoalsusingtheBEF• HowtheBEFisusedaroundthecountry• Overcomingchallengeswhenuseofthe
BEF gets off track
Russell Linwood AsM, Principal Advisor (Business excellence), dePARtMent oF CoMMunity sAFety (QLd) Business excellence Awards evaluator 1999-2010
Rod Mcgregor, director & Principal Consultant, vALue edge ConsuLting
12.40pM LUnCh
1.40pM ConCUrrenT 5A ConCUrrenT 5B
Overcoming the barriers that stifle process improvement
Delivering a successful benchmarking project: Understanding the key elements
• Demystifyingprocessesandstrivingforsimplicity• Establishinggovernancemechanismsandownershipfor
sustained success• CASESTUDY:CampusLivingVillagesisagloballeader
in the field of student housing. Hear how they’ve overcometheirprocess-relatedchallengesandimprovedperformance through effective process management.
• BenchmarksVsBenchmarking• Knowingwhattobenchmark• Identifyingpotentialbenchmarkingpartners• Collectingandanalysingbenchmarkdata• Implementingimprovementsintoyourorganisation
tanya davies, Manager, global operating Management system, CAMPus Living viLLAges and
Richard Holmes, Manager, director, PRoMAPP soLutions LiMited
Anton J Benc, Managing Partner, BenCHMARKing PARtneRsHiPs
2.30pM pLenAry 6
Maximising Information, data and knowledge to drive organisation-wide decision making
There is always plenty of data and information in any organisation, but the critical question is how much of it is meaningful, insightful andvalue-adding?Howdoyouturndataandinformationintoknowledgeandinsight?Howareyouidentifyingareasofopportunity,weaknessandthreat?Howareyouturningyourexperiencesandresultsintoorganisationallearning?Grahamwilldiscuss:• Turningrawdataintoinsight• Usingthisinsighttolearnfromthepastandpredictthefuture• Matchinginformationtoyouraudiencetomaximiseunderstandingandvalue-addtothedecision-makingprocess• Continuousimprovementofyourinformationmanagementtools,processesandoutputs
graham giannini, director of operations - Asia Pacific, CoMPuteRsHARe
3.20pM AFTernoon TeA
Constituent divisions of the QLD Department of Community Safety (DCS) have been using the BEF effectively since 1997, starting with Ambulance and then progressively across all divisions, culminating with application at departmental level as well. Eight Australian Business Excellence Awards have been received to date, including one to the entire department in 2008. DCS delivers ambulance, fire and rescue, corrective and other emergency services across the state, and frequently operates inter-state, and at times internationally, to assist other jurisdictions respond to large scale emergencies.
sustainable business success
FoR MoRe inFoRMAtion Please visit our website or contact our team on:
Email [email protected] Phone 1300 650 262
or
or
MULTI AWARD
Computershare leverages technology to achieve consistently high standards and has developed the capacity to respond quickly to external influences on strategic direction. Computershare Limited – Operations received a Silver Award at the 2009 Australian Business Excellence Awards.
3.35pM pLenAry 7
The Endless Evolution: Embedding continuous improvement for sustained Business Excellence
SilverAwardwinnerSummitCare(Australia)isatrueexponentofBusinessExcellence.Followingtheirprestigious 2009Silverawardtheywentbacktotheplantoevaluatewhereimprovementsshouldcontinueandhonedinonareas to focus for better outcomes. Cynthia will outline how businesses can identify their emphasis point and business priorities to propagate the continuous improvement journey for quality and business excellence, by addressing the following topics:• Self-assessment,benchmarkingwithinandexternalevaluation:theBEFasatooltoassistaggregate
excellence within your own organisation• Realignmentwithstrategicvisiontodeliverrealoutcomesforstakeholdersandshareholders• Betterproductsforcustomersthroughinnovationandorganisationalandindustryimprovement• Bringingthepeoplewithyou:happierandmoreproductiveemployeesarecrucial• BEF–compareyourself,act,improve–thenjointhecontinuousimprovementcontinuousloop
Cynthia Payne, Chief executive officer, suMMitCARe (AustRALiA)
4.25pM pLenAry 8: ThinK TAnK
future Directions, the Big Picture and Business Excellence
InthisinteractivesessionleadbyNickHeath,delegateswillexploreideasandapproachestosteeringasuccessfulorganisationintothefuture.EngagewithNickandyourpeerstouncoverthekeystosuccessfullynavigatingintothefuture,withdiscussionon elements such as:• Visualisingyourorganisation’sbigpicturegoals• Identifyingpotentialfutureinfluences• Accuratelysettingnewhorizonsfortheorganisation• Propellingtheorganisationintoitsnext‘generation’• Movingwithchangeandnotgettingstuck
nick Heath, general Manager, HoBARt City CounCiL
5.15pM CLoSing
AUSTRALIAN BUSINESS ExCELLENCE AWARDS NIGHT
Incorporating the Systems Excellence Awards
Come and celebrate the achievement of Australia’s outstanding organisations with the presentation of the Australian Business ExcellenceAwardsandSystemsExcellenceAwards.Thisgalaevent,hostedby‘Australia’slaughterspecialist’ScottWilliams, isguaranteedtobefilledwithexcitementandglamour,withspectacularliveperformances,pre-dinnerdrinks,a3-coursedinnerwithrefreshments,alongwithluckydoorprizes.
6.00pM Pre-dinner networking drinks
7.00pM Dinner service
7.30pM sAi gLoBAL systeMs exCeLLenCe AwARds And AustRALiAn Business exCeLLenCe AwARds
• SAIGlobalSystems Award• CategoryAwardWinners• Business Excellence Award Winners
8.30pM Live entertainment
11.00pM finish
SummitCare (Australia) has provided quality residential aged care in Sydney for more than 40 years. With a model that strives beyond regulatory mandates, SummitCare’s dedication to delivering superior facilities and services has seen each of its homes fully accredited and externally verified as living the essence of ‘continuous improvement’. SummitCare received a Silver Award at the 2009 Australian Business Excellence Awards.
Hobart City Council has demonstrated excellence across the organisation in its strategic vision, information systems, employee engagement, corporate management and leadership. This excellence was acknowledged in 2008 with the GOLD Award and Excellence Medal awarded to the organisation.
continuous improvement
EXCELLENCE MEDAL 2008
RegisteR now by filling out the enclosed registration form, or visit our website www.saiglobal.com/awards
For more information, please visit our website or contact our team on: Email: [email protected] Phone: 1300 650 262
Business Excellence Framework
The Principles of Business Excellence are the core of the Business Excellence Framework (BEF). They form the basis of a unified theory of management and are supported by a published body of research that underpins all similar frameworks throughout the world. When understood and applied across an organisation, they provide a powerful and integrated philosophy of leadership.
The seven Categories of the BEF form a structure that allows organisations to review, question and analyse their leadership and management system. All the Categories are linked to one another, creating an integrated strategy for the systems and processes.
By harnessing a strategic understanding of your internal and external operating environments, the BEF helps organisations to commence and maintain the journey to business excellence.
Australian Business Excellence Awards Incorporating the SAI Global Systems Excellence Awards
The Australian Business excellence Awards recognises outstanding organisations who demonstrate Business Excellence through the integrated applications of the BEF. They are recognised at gold, silver or Bronze level, with the excellence Medal being awarded to the highest ranking Gold award recipient.
Entrants may also be recognised at the Category Award level, including:
• Leadership • strategy & Planning • Knowledge & information • People • Customer & Market Focus • innovation, Quality & improvement• success & sustainability
The sAi global systems excellence Awards recognises excellence in ManagementSystemsforSAIGlobalcertifiedcompanies.
TheseAwardsincludeManagementSystemscategoriesforQuality, environment, oHs, integrated Management and Food safety.