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Australian and New Zealand Institute of Insurance and Finance

Institute Handbook

2 Australian and New Zealand Institute of Insurance and Finance Institute Handbook 2010


Level 8, 600 Bourke Street Melbourne Victoria 3000 Australia

Telephone +61 3 9613 7280 Facsimile +61 3 9642 4166 [email protected] www.theinstitute.com.auABN 56 004 320 076

A Company Limited by Guarantee Incorporated in Victoria Australia

The head office of the Australian and New Zealand Institute of Insurance and Finance is based in Melbourne, Australia.

All events, courses, qualifications, enrolments and membership services are administered at head office. Questions or concerns about course enrolment, study or membership should be directed to the Institute’s Customer Service team.© Australian and New Zealand Institute of Insurance and Finance. Copyright 2010. The information presented in this Institute Handbook is true and correct at the time of publication. The Australian and New Zealand Institute of Insurance and Finance reserves the right to amend the information contained herein. Any amendments made to the handbook during 2010 will be made available on the Institute’s website at www.theinstitute.com.au.


Award Courses .........................................................................29

General Insurance .....................................................................29

Certificate III in Financial Services – General Insurance ................................................................29

Certificate IV in Financial Services – General Insurance ................................................................31

Diploma of Financial Services – General Insurance ................................................................32

Life Insurance ............................................................................36

Certificate IV in Financial Services – Life Insurance .......................................................................36

Diploma of Financial Services – Life Insurance ......................................................................37

Insurance Broking .....................................................................39

Certificate III in Financial Services – Insurance Broking.................................................................39

Diploma of Financial Services – Insurance Broking.................................................................41

Financial Planning .....................................................................44

Diploma of Financial Services (Financial Planning) .................................................................44

Advanced Diploma of Financial Services (Financial Planning) .................................................................45

Loss Adjusting ...........................................................................47

Certificate IV in Financial Services – Loss Adjusting .....................................................................47

Diploma of Financial Services – Loss Adjusting ......................................................................48

Risk Management .....................................................................52

Diploma of Financial Services – Risk Management .................................................................52

Advanced Diploma of Financial Services – Risk Management .................................................................53

Workers Compensation ............................................................55

Diploma of Personal Injury Management – Workers Compensation ........................................................55

Studying with the Institute ......................................................56

Membership ..............................................................................60

Student Membership ...............................................................60

Membership Benefits ..............................................................61

CIP Membership Levels ..........................................................62

Non-CIP Membership Levels ..................................................62

CIP Fellowship .........................................................................63

Membership Administration ....................................................64

How to Elect to Become a Member ........................................64

How to Renew Annual Membership ........................................65

How to Upgrade a Member Level ...........................................65

How to Reinstate Membership ................................................65

Academic Calendar ..................................................................66

Welcome ......................................................................................4

Our Services ...............................................................................5

Industry Product Guides ...........................................................6

General Insurance .....................................................................6

Life Insurance ............................................................................7

Insurance Broking .....................................................................8

Loss Adjusting ...........................................................................9

Financial Planning .....................................................................9

Risk Management .....................................................................9

Workers Compensation .............................................................9

Compliance ...............................................................................10

Tier 2 General Insurance – General Advice ............................10

Tier 2 General Insurance – Personal and General Advice ......11

Tier 1 Personal Accident and Sickness (General Insurance) ..11

Providing Personal Accident and Sickness Insurance Advice .......12

Personal Accident and Sickness Knowledge for Life Insurers .......12

General Insurance Personal Accident and Sickness Knowledge for Brokers ......................................................................13

Providing Insurance Advice for Broking Clients ......................13

Tier 1 Insurance Broking (Accelerated Compliance) ..............14

Diploma Progression from Tier 1 Accelerated Broking Compliance ...........................................14

Providing Advice in Life Insurance (Accelerated Compliance).......................................................15

Financial Planning (Accelerated Compliance) ........................15

Managed Investments (Accelerated Compliance)..................16

Securities (Accelerated Compliance) ......................................16

Derivatives (Accelerated Compliance) ....................................17

Superannuation (Accelerated Compliance) ............................17

Professional Development ......................................................19

Insite ........................................................................................19

Workshops and Events ...........................................................20

Introduction to General Insurance ...........................................21

Introduction to Liability Insurance ...........................................21

Essentials of Life Insurance and Superannuation/ Essentials of Life Insurance .....................................................22

Essentials of Insurance Law/Essentials of New Zealand Insurance Law and Regulation ................................................22

General Insurance Code of Practice Training Program ..........23

Professional Indemnity and Directors and Officers Insurance ............................................................23

Workers Compensation Case Management ...........................24

Essentials of Business Interruption Insurance ........................24

Essentials of Risk Management ..............................................25

Commercial Insurance Fundamentals ....................................25

Essentials of Industrial Special Risks Insurance .....................26

Introduction to Reinsurance ....................................................26

Business Advantage: Making Regulation Work for You ..........27

Creating Value in General Insurance .......................................27

Contents


The Institute is proud to introduce our key product range for 2010.

The Institute is the premier professional membership body for the insurance industry and is the leading insurance and financial educators in the Asia-Pacific region. This handbook outlines the Institute’s most popular products and services, including:

award qualifications in General Insurance, Loss Adjusting, •Insurance Broking, Financial Planning, Life Insurance and Superannuation, Risk Management and Workers Compensation

professional membership and the recognition of skills and •knowledge that goes along with the ANZIIF post-nominal

compliance products that ensure ASIC regulations are met •and staff can become productive as soon as possible

workshops across a range of introductory, intermediate •and specialist subject areas and industry sectors

Insite, the Institute’s online professional development •management tool.

Welcome to the Institute HandbookThe Institute’s range of practical and comprehensive financial services qualifications, contained within, are supported by a complete collection of student support services, ensuring that the people who study with us are competent, compliant and confident in their careers.

As a Registered Training Organisation (RTO), the Institute’s qualifications are developed by industry and education experts under the Australian Quality Training Framework (AQTF), and are internationally recognised. They incorporate traditional distance learning education with up-to-date best-practice thinking across a range of specialist fields.

During the course of their studies students

become Student Members of the Institute

– taking advantage of all of the professional

membership benefits on offer and joining

more than 12,000 insurance professionals in

more than 40 countries. On completion of their

Institute qualification students automatically

become fully qualified members and are

able to use an ANZIIF CIP post-nominal to be

recognised for their knowledge and skills.


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The Institute offers a vast range of award-winning services, which are broken up into the following categories:

Our Services

membershipThe Institute is the leading professional membership association for the insurance industry. Our Certified Insurance Professionals (CIPs) set the standard of professionalism in the industry, and are internationally recognised for their skills and knowledge.

For more information on membership visit our website.

www.theinstitute.com.au/membership

educationWhilst this handbook provides an extensive list of the educational and professional development products we offer, it is just the tip of the iceberg.

Visit our website for more information on what else we have to offer.

www.theinstitute.com.au/education

communityFrom high-school education to insurance careers and Generation i, the Institute is continually pursuing industry-wide initiatives to further enhance the professionalism and profile of the insurance and financial services industry.

For more information on how you and your company can get involved, visit our website.

www.theinstitute.com.au/community

consultingWorking closely with industry and education experts, the Institute assists insurance and financial services companies in analysing their staff’s training needs and customising education and professional development solutions.

For more information on how we can tailor our products for your company, visit our website.

www.theinstitute.com.au/consulting


New Entrant (or support staff)

1–3 years’ experience Over 3 years’ experience

ASIC Compliance Tier 2 General Insurance •compliance (p.10-11)Tier 1 Personal Accident and •Sickness (General Insurance) (p.11)Insite• – Online compliance solution (p.19)

Tier 1 Personal Accident and •Sickness (General Insurance) (p.11)Providing Personal Accident and •Sickness Insurance Advice (Bridging module) (p.12)Providing Insurance Advice for •Broking Clients (Bridging module) (p.13)

Professional Development

Online ProgramsPrivacy*•General Insurance Code of •Practice (p.23)

WorkshopsIntroduction to General Insurance •(p.21)Causes & Effects of •Underinsurance*Essentials of Business Interruption •Insurance (p.24)Commercial Insurance •Fundamentals (p.25)Introduction to Personal Accident •and Sickness Insurance*Essentials of Insurance Law •(p.22)Introduction to Liability Insurance •(p.21)Fundamentals of Motor Vehicle •Insurance*

EventsGeneration i (p.20)

Online ProgramsInsite – Online professional development solution (p.19)

WorkshopsBusiness Interruption Insurance •Claims*Professional Indemnity and •Directors and Officers Insurance (p.23)Essentials of Industrial Special •Risks Insurance (p.26)Commercial Claims •Fundamentals*Essentials of Risk Management •(p.25)Effective Presentation Skills*•

EventsInstitute events and conferences (p.20)


WorkshopsBusiness Advantage – Making •Regulation Work for You (p.27)Creating Value in General •Insurance (p.27)Masterclass workshops*•


Qualifications/ Membership

Certificate III in General Insurance •– Traineeship (p.29) leading to ANZIIF Ordinary Member level membership. Tier 1 Personal Accident and •Sickness (General Insurance) compliance (p.11) leading to ANZIIF Member level membership.

Tier 1 Personal Accident and •Sickness (General Insurance) (p.11) leading to ANZIIF Member level membership.Certificate IV in General Insurance •(p.31) leading to ANZIIF Associate CIP membership.

Diplomas of General Insurance, •Insurance Broking, Risk Management, Loss Adjusting and Workers Compensation (p.32–55), all leading to ANZIIF Senior Associate CIP membership.Advanced Diploma of Risk •Management (p.55) leading to ANZIIF Senior Associate CIP membership. Fellowship pathways (p.63)•

The following product guide is designed to make it easier for you to find the most appropriate general insurance education products for your staff. For more information on our complete range of general insurance education products, visit www.theinstitute.com.au/gi.

General Insurance

GI

Industry Product Guides

*For more information on these Institute workshops, visit www.theinstitute.com.au/workshops.


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ASIC Compliance Accelerated Life Insurance •compliance (p.15)Insite• – Online compliance solution (p.19)

Personal Accident and Sickness •Knowledge for Life Insurers (p.12)


WorkshopsEssentials of Life Insurance (p.22)



WorkshopsEffective Presentation Skills*



WorkshopsBusiness Advantage – Making •Regulation Work for You (p.27)Masterclass workshops*•



Certificate III in Life insurance •(p.36) leading to ANZIIF Ordinary Member level membershipTier 1 Accelerated Life Insurance •compliance (p.15) leading to ANZIIF Member level membership. Certificate IV in Life Insurance •(p.36) leading to ANZIIF Associate CIP membership

Diploma of Life Insurance (p.37) leading to ANZIIF Senior Associate CIP membership.

Diplomas of Life Insurance, •Financial Planning and Risk Management (p.37–52), each leading to ANZIIF Senior Associate CIP membership. Advanced Diplomas of Financial •Planning (p.45) and Risk Management (p.53), each leading to ANZIIF Senior Associate CIP membership.Fellowship pathways (p.63)•

The following product guide is designed to make it easier for you to find the most appropriate life insurance education products for your staff. For more information on our complete range of life insurance education products, visit www.theinstitute.com.au/life.

Life Insurance

LI



Insurance Broking

The following product guide is designed to make it easier for you to find the most appropriate insurance broking education products for your staff. For more information on our complete range of insurance broking education products, visit www.theinstitute.com.au/broking.



ASIC Compliance Tier 1 Accelerated Insurance •Broking compliance (p.14)Providing Insurance Advice for •Broking Clients (Bridging module) (p.13)Insite• – Online compliance solution (p.19)

Tier 1 Accelerated Insurance •Broking compliance (p.14)General Insurance Personal •Accident and Sickness Knowledge for Brokers (p.13) Diploma Progression from Tier 1 •Accelerated Broking Compliance (p.14)


Workshops/ Online ProgramsCode of Practice for Brokers*•Introduction to General Insurance •(p.21)Causes & Effects of •Underinsurance*Essentials of Business Interruption •Insurance (p.24)Commercial Insurance •Fundamentals (p.25)



WorkshopsEssentials of Industrial Special •Risks Insurance (p.24)Professional Indemnity and •Directors and Officers Insurance (p.23)Essentials of Risk Management •(p.25)

Effective Presentation Skills*•






Certificate III in Insurance Broking •– Traineeship (p.39) leading to ANZIIF Ordinary Member level membership. Tier 1 Accelerated Insurance •Broking compliance (p.14) leading to ANZIIF Member level membership.

Tier 1 Accelerated Insurance •Broking compliance (p.14) leading to ANZIIF Member level membership. Diploma of Insurance Broking •(p.41) leading to ANZIIF Senior Associate CIP membership.

Diploma of Risk Management •(p.52) leading to ANZIIF Senior Associate CIP membership. Advanced Diploma of Risk •Management (p.53) leading to ANZIIF Senior Associate CIP membership. Fellowship pathways (p.63)•

IB

Industry Product Guides



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Financial Planning Risk Management Workers Compensation

ASIC RG 146 ComplianceFinancial Planning (p.15)•Life Insurance (p.15)•Managed Investments (p.16)•Securities (p.16)•Derivatives (p.17)•Superannuation (p.17)•

Professional DevelopmentInsite – Online professional development solution (p.19)

Qualifications/ MembershipDiploma of Financial Planning (p.44) leading to ANZIIF Senior Associate CIP membership.

WorkshopsEssentials of Risk Management (p.25)


Qualifications/ MembershipDiploma of Risk Management (p.52)•Advanced Diploma of Risk Management •(p.53)

Both qualifications lead to ANZIIF Senior Associate CIP membership (p.61).

Qualifications/ MembershipDiploma of Personal Injury Management – Workers Compensation (p.55) leading to ANZIIF Senior Associate CIP membership.


WorkshopWorkers Compensation Case Management •(p.24)

Visit www.theinstitute.com.au/fp for more details.

Visit www.theinstitute.com.au/risk for more details.

Visit www.theinstitute.com.au/wc for more details.

Loss Adjusting

The following product guide is designed to make it easier for you to find the most appropriate loss adjusting education products for your staff. For more information on our complete range of loss adjusting education products, visit www.theinstitute.com.au/loss.




WorkshopsIntroduction to General Insurance •(p.21)Causes & Effects of •Underinsurance*Essentials of Business Interruption •Insurance (p.24)Commercial Insurance •Fundamentals (p.25)








Certificate IV in Loss Adjusting Traineeship (p.47) leading to ANZIIF Associate CIP membership.

Diploma of Loss Adjusting (p.48) leading to ANZIIF Senior Associate CIP membership.

Diploma and Advanced Diploma •Risk Management (p.52–53) leading to ANZIIF Senior Associate CIP membership. Fellowship pathways (p.63)•

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Financial ServicesThe following product guide is designed to make it easier for you to find the most appropriate financial services education products for your staff. For more information on our complete range of financial services education products, visit www.theinstitute.com.au/education.

WCRMFP



The Financial Services Reform Act 2001 mandates that licensees and principals must ensure that their financial product advisers are competent, skilled and experienced, and receive adequate training to provide financial services advice.

Australian Securities and Investments Commission Regulatory Guide 146 (ASIC RG 146) sets out minimum training standards for financial product advisers, either at Tier 1 or Tier 2 level – appropriate to the complexity of their activities and their clients’ needs. For further details refer to the ASIC website at www.asic.gov.au.

As a Registered Training Organisation (RTO), the Institute’s compliance training programs are listed on the ASIC Training Register, which can be accessed directly via the ASIC website.

Tier 1 and Tier 2 ComplianceThere are two levels of compliance within ASIC RG 146, Tier 1 and Tier 2.

Tier 1 complianceTier 1 compliance is compulsory for those giving advice in insurance broking, life insurance, superannuation, financial planning, managed investments, derivatives, securities and personal accident and sickness products.

Tier 2 complianceTier 2 General Insurance compliance is required for those who provide advice on all general insurance products except personal accident and sickness.

More InformationFor more information on the Institute’s range of compliance solutions, visit www.theinstitute.com.au/compliance.

ComplianceASIC RG 146 Compliance

Tier 2 General Insurance – General Advice

[FSI015]

FEE

WORKSHOP Price dependent on location and numbers. Contact an Institute Business Relationship Manager for more details.

ONLINE A$395

DURATION Workshop Online

Full-day 6 hours

DELIVERY METhOD Workshop or online

OUTCOME ASIC Tier 2 General Insurance – General Advice compliance

A requirement for anyone providing general advice to retail clients about general insurance products and services (other than personal accident and sickness), this program covers the skills and knowledge required to obtain ASIC Tier 2 General Insurance – General Advice compliance.

Both the online and facilitator-led programs feature extensive case studies and interactivity to give students a chance to apply the skills and knowledge gained.

Topics include

the insurance environment•the legal environment•principal legislation•General Insurance Code of Practice•privacy•insurance processes.•

More information

For more information on this and other compliance solutions, visit www.theinstitute.com.au/compliance.

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Tier 2 General Insurance – Personal and General Advice

[FSI020]

FEE

WORKSHOP Price is dependent on location and numbers. Contact an Institute Business Relationship Manager for more details.

ONLINE A$550


Full-day 6 hours

DELIVERY METhOD Workshop or online

OUTCOME ASIC Tier 2 General Insurance – Personal and General Advice compliance

A requirement for anyone providing personal advice (including general advice) to retail clients about general insurance products and services (other than personal accident and sickness), this program covers the skills and knowledge required to obtain ASIC Tier 2 General Insurance – Personal and General Advice compliance.

Both the online and facilitator-led programs feature extensive case studies and interactivity to give students a chance to apply the skills and knowledge gained.

Topics include

the financial environment•the insurance environment•the legal environment•principal legislation•General Insurance Code of Practice•privacy•insurance processes•customer service.•

More information


GI

Tier 1 Personal Accident and Sickness (General Insurance)

[FSI401]+ [FSI402]

FEE A$825 per module

DURATION Two modules: Each study period lasts 12 weeks. (Students are able to study more than one module per study period).

DELIVERY METhOD Distance learning

OUTCOME ASIC Tier 1 Personal Accident and Sickness (General Insurance) compliance

Students can obtain ASIC Tier 1 Personal Accident and Sickness (General Insurance) compliance by studying the first two modules of the Institute’s Certificate IV in Financial Services – General Insurance.

Modules

FSI401 Serving the CustomerExplains the impact of the economic environment on financial services products, explores creating a relationship with the client in order to establish general insurance needs and thereby identify appropriate products.

FSI402 Insurance Law and RegulationDeals with legal framework, laws, regulations, Code of Practice and relevant Acts that govern the general insurance industry in Australia. It also covers health and safety in the workplace.

More information


GI


Providing Personal Accident and Sickness Insurance Advice

[FSI011]

FEE A$240

DURATION 15–20 hours self-paced learning


PREREqUISITE ASIC Tier 2 General Insurance – Personal Advice compliance

OUTCOME Credit towards FSI401 Serving the Customer

Providing credit towards the module FSI401 Serving the Customer, the completion of this bridging module provides students with a pathway into the Institute’s Certificate IV in Financial Services – General Insurance.

Topics include

personal accident and sickness insurance products•pre-existing conditions•the role of the insurance advisor•establishing the client relationship•identifying and analysing customer needs•developing, presenting and negotiating solutions•providing ongoing service.•

More information


GI

Compliance

Personal Accident and Sickness Knowledge for Life Insurers

[FSI012L]

FEE A$375

DURATION 7 weeks


PREREqUISITE ASIC RG 146 Life Insurance compliance from the Institute

OUTCOME ASIC Tier 1 Personal Accident and Sickness compliance

This seven-week course offers those who have already obtained RG 146 Life Insurance compliance with the Institute a bridge to Tier 1 Personal Accident and Sickness compliance. It builds on the knowledge and skills already acquired from FSL500 and focuses exclusively on sickness and accident insurance from a life insurance adviser’s perspective.

Topics include

personal accident and sickness product profile •responsibilities of the insured •group personal accident and sickness cover •personal accident and sickness cover in context •general insurance law. •

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General Insurance Personal Accident and Sickness Knowledge for Brokers

[FSI012]

FEE A$375

DURATION 7 weeks

DELIVERY METhOD Distance Education

PREREqUISITE ASIC Tier 1 Insurance Broking compliance

OUTCOME ASIC• Tier 1 Personal Accident and Sickness (General Insurance) complianceCredit towards • FSI401 Serving the Customer

This seven-week course has been designed to provide a bridge from Tier 1 Insurance Broking compliance to Tier 1 Personal Accident and Sickness (General Insurance) compliance. On successful completion of this module, students will be eligible for a full credit for FSI401 Serving the Customer (from the Institute’s Certificate IV in Financial Studies – General Insurance) and obtain Tier 1 Personal Accident and Sickness (General Insurance) compliance.

Topics include

personal accident and sickness insurance •establishing relationships with customers •the role of the insurance adviser •disclosure •identifying and analysing customer needs •developing, presenting and implementing solutions.•

More information


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Providing Insurance Advice for Broking Clients

[FSB011]

FEE A$375

DURATION 15–20 hours self-paced learning over a maximum of 40 days


PREREqUISITE ASIC Tier 1 Personal Accident and Sickness (General Insurance) compliance

OUTCOME ASIC • Tier 1 Insurance Broking complianceCredit towards• FSB501 Providing Customer AdviceCredit towards • FSB502 Insurance Law and Regulation for Brokers (conditions apply– see below)

The completion of bridging module FSB011 Providing Insurance Advice for Broking Clients, provides students with a pathway from Tier 1 Personal Accident and Sickness (General Insurance) compliance to Tier 1 Insurance Broking compliance and into the first module in the Institute’s Diploma of Financial Services – Insurance Broking – FSB501 Providing Customer Advice.

Students who have previously studied FSI402 Insurance Law and Regulation, from the Institute’s Certificate IV in Financial Services – General Insurance, will also be given credit towards the second module of the Institute’s Diploma of Financial Services – Insurance Broking (FSB502 Insurance Law and Regulation for Brokers).

Topics include

advising clients•broking operations•Code of Practice and dispute resolution• providing advice on changes to client insurances•monitoring and reviewing service performance.•

More information


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Compliance

Diploma Progression from Tier 1 Accelerated Broking Compliance

[FSB510]

FEE A$375

DURATION 7 weeks

DELIVERY METhOD Online

PREREqUISITE ASIC Tier 1 Insurance Broking compliance

OUTCOME Credit towards the first two modules of the Diploma of Financial Services – Insurance Broking (FSB501 and FSB502).

This seven-week course offers those who have already obtained Tier 1 Insurance Broking compliance with the Institute a bridge into the Diploma of Financial Services – Insurance Broking so that they can continue their studies and achieve Senior Associate membership of the Institute – the benchmark of industry professionalism.

Topics include

financial and insurance markets •being a broker •identifying and assessing client needs •developing an insurance program and advising clients •managing insurance placements •managing client information and providing •ongoing service codes of practice and dispute resolution •monitoring and reviewing service performance.•

More information


IB

Tier 1 Insurance Broking (Accelerated Compliance)

[FSB500]

FEE A$990

DURATION 7 weeks


OUTCOME ASIC Tier 1 Insurance Broking compliance

The Institute has streamlined the content in the Tier 1 Insurance Broking (Accelerated Compliance) course so that it is tailored specifically to the knowledge and skill requirements of RG 146. That means your broking staff will gain the best possible combination of practical knowledge and required skills within seven weeks.

Topics include

the market in which intermediaries operate•establishing relationships with clients•analysing clients’ needs, objectives, financial situations •and risk profilesdeveloping appropriate insurance strategies and solutions•maintaining necessary documentation and statutory •recordsidentifying implications of laws and regulations relevant •to general insurance.

More information


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Financial Planning (Accelerated Compliance)

[FSP511]

FEE A$990

DURATION 14 weeks


OUTCOME ASIC RG 146 Financial Planning compliance

The Institute’s Financial Planning (Accelerated Compliance) course means students can obtain ASIC RG 146 Financial Planning compliance over a period of 14 weeks.

Topics include

The Practice of Financial Planningworking in the industry•key obligations of licensees and representatives•practising as an ethical professional•the legal environment – disclosure & compliance•advisory functions. •

The Economic Environmentthe economy and financial markets•taxation and structures•selecting investments.•

Providing Financial Planning Advice the skills involved in implementing the financial process •with clients.

More information


IBFP

Providing Advice in Life Insurance (Accelerated Compliance)

[FSL500]

FEE A$990

DURATION 7 weeks


OUTCOME ASIC RG 146 Life Insurance compliance

In order to ensure staff are trained and ready to work as soon as possible, the Institute has created Providing Advice in Life Insurance (Accelerated Compliance), a comprehensive and cost-effective solution for those working in life insurance that will have staff giving advice within seven weeks.

Topics include

establishing relationships with clients•analysing clients’ needs, objectives, financial situations •and risk profilesdeveloping appropriate strategies and solutions•maintaining necessary documentation and statutory record•identifying changes and implications of laws and •regulations.

More information


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Compliance

Securities (Accelerated Compliance)

[FSP513]

FEE A$990

DURATION 7 weeks


PREREqUISITE ASIC RG 146 Financial Planning compliance

OUTCOME ASIC RG 146 Securities compliance

For students that have already obtained ASIC RG 146 Financial Planning compliance, the Institute’s Securities (Accelerated Compliance) course means students can also obtain ASIC RG 146 Secutities compliance in just seven weeks.

Topics include

an introduction to securities•risks associated with securities•analysing and selecting securities•investment strategies•taxation issues •regulation and compliance issues.•

More information


Managed Investments (Accelerated Compliance)

[FSP512]

FEE A$990

DURATION 7 weeks



OUTCOME ASIC RG 146 Managed Investments compliance

For students that have already obtained ASIC RG 146 Financial Planning compliance, the Institute’s Managed Investments (Accelerated Compliance) course means students can also obtain ASIC RG 146 Managed Investments compliance in just seven weeks.

Topics include

managed investments and their importance•the range of managed investments•types of investment managers•taxation and fees•analysing investments•selecting managed investments.•

More information


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Derivatives (Accelerated Compliance)

[FSP514]

FEE A$990

DURATION 7 weeks



OUTCOME ASIC RG 146 Derivatives compliance

For students that have already obtained ASIC RG 146 Financial Planning compliance, the Institute’s Derivatives (Accelerated Compliance) course means students can also obtain ASIC RG 146 Derivatives compliance in just seven weeks.

Topics include

derivatives and the derivative market•types of derivatives•short and long-term interest rate derivatives•futures – their purpose and risks•exchange-traded options•administrative requirements•the trading system.•

More information


Superannuation (Accelerated Compliance)

[FSP515]

FEE A$990

DURATION 7 weeks



OUTCOME ASIC RG 146 Superannuation compliance

For students that have already obtained ASIC RG 146 Financial Planning compliance, the Institute’s Superannuation (Accelerated Compliance) course means students can also obtain ASIC RG 146 Superannuation compliance in just seven weeks.

Topics include

superannuation funds and the superannuation industry•different types of contributions•preservation requirements•superannuation legislation •superannuation benefits•social security issues applicable to superannuation•self-managed superannuation•retirement income streams.•

More information


FPFP


Lucas KoraitsasSales Underwriter – Commercial Lines | Zurich |

"My course is practical and relevant and has helped me with the knowledge I need for my role."”


FEE Members Non-Members

$A355 A$695

NZ$420 NZ$775

Maintaining compliance and ensuring that knowledge and skills are up-to-date can be an expensive and time-consuming process. Attendance at conferences, in-house training, workshops, and other professional development activities is costly and take staff away from the business. Tracking and maintenance of professional development records is also a time-consuming administrative process.

Insite offers a flexible and efficient online professional development alternative, allowing you to plan, deliver and monitor your staff’s training while they maintain their professional development and compliance requirements at their own pace – all without leaving their desk.

Through Insite, Users can:

Maintain up-to-date knowledge and skills wherever there is •Internet access.

Create their own personal learning plans. •

Track their personal progress against company or individual •learning plans.

Generate regular reports on their professional development •progress in line with organisational and professional membership requirements.

Through Insite, Managers can:

Ensure all staff within the organisation maintain compliance with •regulatory and professional membership requirements.

Set organisation or department-wide development plans – •creating extensive plans which include Insite activities, in-house training and external development events such as conferences and seminars.

Track and report against their company’s compliance and •training requirements – allowing them to easily manage and monitor the professional development from the entire organisation down to any individual.

Track and monitor long-term training and development records •for archive and analysis.

Plan and trackWith Insite it is easy to create an activity plan for yourself or your staff to ensure that all knowledge and compliance requirements are met. Progress is then easily tracked in real time.

ReportKeeping professional development records and reporting on staff progress can be a major drain on time and resources. Insite automatically records staff progress and makes it easy to generate reports for distribution to management and regulators.

ANZIIF Member DiscountInsite allows ANZIIF members, regardless of their location, to access a world of professional development opportunities. To ensure that professional development is always within easy reach, all ANZIIF members receive a discount of almost 50% on an Insite subscription.

SubscribeFor more information and to arrange a trial, visit www.theinstitute.com.au/insite.

Online Professional Development for the Insurance Industry

Topics covered include:

Insurance broking •

Business skills•

Insurance claims•

Commercial lines insurance•

Financial planning•

General interest•

Health and medical•

Law and regulation•

Liability insurance •

Life insurance•

Loss adjusting•

Marine insurance•

Personal lines insurance•

Reinsurance•

Risk management•

Superannuation•

Insurance underwriting•

Workers compensation•

Learn The new Insite offers a huge variety of learning activities to maintain knowledge and skills through constantly updated quizzes, case studies and articles relevant to the modern insurance professional.


The Institute holds more than 250 events each year – attended by professionals from across the insurance and financial services industry.

These events include:ANZIIF/AICLA Claims Convention•General Insurance Law Review•Industrial Special Risks Masterclass•Life Insurance Law Review•Life Insurance Conference•New Zealand Claims Conference•New Zealand Liability Conference•New Zealand Life Insurance Conference•Professional Indemnity Masterclass•Reinsurance Rendezvous•Reinsurance Study Course•State Annual Lunches•Sunshine Seminar•The Australia and New Zealand Insurance Industry Awards•Women in Insurance Events•Workers Compensation Conference•

For more information about the events and conferences held by the Institute, visit www.theinstitute.com.au/events.

Generation iThe key focus of the Generation i program is to engender a stronger sense of community in young insurance professionals. The program achieves this primarily through a range of regular networking events that make it easy for like-minded professionals to meet and engage with people from other facets of the industry – to learn, network and develop relationships that will continue to benefit them throughout their professional lives.

The aim of these events is to draw as many young insurance professionals together as possible and give them a collective identity and voice, which is actively supported by their industry. Generation i events range from social networking to education, professional development opportunities and career building events with the cost to participants kept to a minimum to ensure the highest possible attendance.

Generation i events represent the perfect opportunity, either through event sponsorship or staff participation, to place your company front and centre as a progressive supporter of talent and an employer of choice with this vitally important demographic. Generation i committees operate in all states across Australia. These committees are responsible for the strategic direction of the program and offer a valuable insight into this industry demographic for those organisations involved in the program.

Workshops and Events

The members of Generation i represent the future of the industry. The positive response to Generation i demonstrates the enthusiasm young insurance professionals have for this program, which encompasses not only great opportunities for professional development but also the chance to build networks and relationships that will continue to benefit them throughout their professional lives.

For more information and to get involved in Generation i, visit www.theinstitute.com.au/gen-i.

Workshops and Short Courses Available throughout Australia and New Zealand the Institute’s introductory workshops and ongoing discussion groups assist those new to the industry in gaining a practical working knowledge. They are also an invaluable refresher for those who would like to sharpen their skills. Additionally, specialist forums covering specific issues and knowledge streams provide experienced staff with the opportunity to maintain their knowledge and professional edge.

These workshops include:

Business• Advantage – Making Regulation Work for You

Business Interruption Insurance Claims•

Causes and Effects of Underinsurance•

Commercial Insurance Claims Fundamentals•

Commercial Insurance Fundamentals•

Creating Value in General Insurance•

Effective Presentation Skills•

Essentials of Business Interruption Insurance•

Essentials of Industrial Special Risks Insurance•

Essentials of Insurance Law (Australia)•

Essentials of Life Insurance (New Zealand)•

Essentials of Life Insurance and Superannuation (Australia)•

Essentials of New Zealand Insurance Law and Regulation•

Essentials of• Risk Management

Fundamentals of Motor Vehicle Insurance•

General Insurance Code of Practice (online program)•

General Insurance Code of Practice for Brokers (online program)•

Insurance Claims Service Providers Program (online program)•

Introduction• to General Insurance

Introduction to Liability Insurance•

Introduction to Personal Accident and Sickness Insurance•

Introduction to Reinsurance•

Privacy (online program)•

Professional I• ndemnity and Directors and Officers Insurance

Workers Compensation Case Management•

For more information about the workshops held by the Institute, visit www.theinstitute.com.au/workshops.

From workshops, seminars, conferences and forums, to networking and social functions.


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Introduction to General Insurance

WORKSHOP

FEE Members Non-members

A$560*

NZ$675

A$785*

NZ$945

DURATION Full-day

DELIVERY Facilitated workshop

CIP POINTS 6 CIP Points

LEVEL Introductory

LOCATIONS Melbourne, Sydney, Perth, Auckland, Wellington, Christchurch

Introduction to General Insurance is a one-day facilitated workshop created to enable participants to develop a broad understanding of the key concepts of insurance and the insurance sector within Australia or New Zealand respectively.

Who should attend

This workshop is designed for new entrants to the general insurance sector, those contemplating a career in general insurance or those working in any capacity in the financial services, or other sectors who wish to gain a broad knowledge and understanding of general insurance.

Learning outcomes

Upon completion of the program, participants should be able to define and explain:

insurance and the concept of spreading risk•the key players in the Australian insurance industry•the key legislative requirements and regulations •governing the insurance industrythe key roles within the insurance industry•the main classes of insurance•current challenges and opportunities in the insurance •industry.

More information

For more information on this and other Institute workshops, visit www.theinstitute.com.au/workshops.

Introduction to Liability Insurance

WORKSHOP


A$285*

NZ$340

A$395*

NZ$475

DURATION Half-day



LEVEL Introductory

LOCATIONS Melbourne, Sydney, Auckland, Wellington, Christchurch

The Introduction to Liability Insurance workshop provides participants with a basic knowledge and understanding of liability insurance and the opportunity to apply their learning to work-based scenarios.

The content covers the need for liability insurance, its purpose, main benefits and particular features. Key underwriting and claims evaluation issues are also identified and explained.

Who should attend

This program is suitable for new entrants to the insurance sector and those considering a career path encompassing liability insurance.

Learning outcomes

Upon completion of the program, participants should be able to identify and explain:

the purpose of liability insurance•the various types of liability insurance•the key considerations for underwriting liability •insurancethe general principles applying to liability claims.•

More information


GI GI

*Australian prices subject to GST*Australian prices subject to GST


Essentials of Life Insurance and Superannuation/Essentials of Life Insurance

WORKSHOP


A$285*

NZ$340

A$395*

NZ$475

DURATION Half-day



LEVEL Introductory

LOCATIONS Essentials of Life Insurance and Superannuation: Melbourne, Sydney

Essentials of Life insurance: Auckland, Wellington

Essentials of Life Insurance and Superannuation is offered in Australia. Essentials of Life Insurance is offered in New Zealand.

Each workshop provides an introduction to life insurance in either Australia or New Zealand. The workshop offered in Australia goes further to look into the role and fundamental concepts of superannuation.

Who should attend

This program is suitable for participants who are undertaking or, about to undertake, a career path encompassing life insurance (and superannuation).

The Essentials of Life Insurance, held in New Zealand, is aimed at a slightly higher level and it is recommended that participants have been working in the insurance industry for two to three years.

Learning outcomes

Upon completion of the workshop, participants should be able to:

explain recent trends in life insurance and the key •underwriting and claims management issuesdescribe life insurance (and superannuation) •customersexplain major risks and how they can be insured •against under life policiesdescribe the key features and benefits of various types •of life insurance policies and contractsexplain the main Acts that govern life insurance (and •superannuation)describe the fundamental concepts of superannuation •(Australia only).

More information


LI

Essentials of Insurance Law/Essentials of New Zealand Insurance Law and Regulation

WORKSHOP


HALF-DAY (AUST)

FULL-DAY (NZ)

A$285*

NZ$675

A$395*

NZ$945

DURATION Australia New Zealand

Half-day Full-day



LEVEL Introductory

LOCATIONS Essentials of Insurance Law: Melbourne, Sydney, Perth

Essentials of New Zealand Insurance Law and Regulation: Auckland, Wellington, Christchurch

Essentials of Insurance Law is offered in Australia. Essentials of New Zealand Insurance Law and Regulation is offered in New Zealand.

These workshops provide participants with a sound knowledge and understanding of the legal system and key legislation that governs the practice of general insurance in either Australia or New Zealand.

Who should attend

This program is suitable for both new entrants to the insurance industry and those already working in the sector with a need for a more comprehensive knowledge and understanding of insurance law and regulations, and how they impact on work practices.

Learning outcomes


some key aspects of the relevant legal system•the features of common law and statute law•key legislation affecting the general insurance sector•the concepts of duty of utmost good faith, the duty of •disclosure and averagethe key regulatory bodies (Aust)•the purpose of consumer protection legislation, •including the Fair Insurance Code of 2001 (NZ)the difference between complaints and disputes (NZ)•the requirements for internal and external dispute •resolution procedures (NZ).

More information


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General Insurance Code of Practice Training Program

ONLINE


A$205* A$285*

DURATION 3–4 hours

DELIVERY Online


LEVEL Introductory

LOCATIONS Available throughout Australia

The General Insurance Code of Practice Training Program provides participants with a comprehensive coverage of the Insurance Council of Australia’s General Insurance Code of Practice. Participants will learn about the objectives and principles of the Code and how they apply in relation to customers buying insurance and making claims.

Who should attend

This program is a must for members of the Insurance Council of Australia and other industry participants and service providers who sign up to the Code.

Learning outcomes


the nature, purpose and importance of the Code•the objectives of the Code•the parties and the insurance products covered by •the Codethe standards imposed by the Code in relation to •customers buying insurancethe standards imposed by the Code in relation to the •handling of claims by insurersthe Code’s requirements for the handling of •complaints and disputesthe responsibilities of the parties to the Code in •relation to Code monitoring and enforcementthe sanctions that may be imposed on an insurer •under the Code.

Related products

The Institute also offers a General Insurance Code of Practice for Brokers workshop.

More information

For more information on these and other Institute workshops, visit www.theinstitute.com.au/workshops.

GI

Professional Indemnity and Directors and Officers Insurance

WORKSHOP


A$165*

NZ$195

A$230*

NZ$275

DURATION 1–2 hours


CIP POINTS 1 CIP Point

LEVEL Introductory

LOCATIONS Available throughout Australia (subject to minimum numbers)

This seminar has been designed to provide a broad understanding of Professional Indemnity and Directors and Officers (PI and D&O) insurances. Participants will look at definitions and key features, major underwriting considerations and risk factors, the different nature and range of claims as well as current issues facing this field of insurance.

Who should attend

This seminar is suitable for those who are entry level or relatively new to the insurance sector and are seeking broad understanding of a range of insurance products or those with considerable insurance sector experience but little or no exposure to PI and D&O insurance.

Learning outcomes

At the conclusion of the workshop, participants should be able to:

explain the key features of PI and D&O insurance•explain the major underwriting considerations and risk •factors related to PI and D&O insurancedescribe the range of claims related to PI and D&O •insurance.

More information


GI IB




Workers Compensation Case Management

WORKSHOP


A$560* A$785*

DURATION Full-day



LEVEL Introductory


Workers Compensation Case Management is a one-day workshop which introduces participants to the medical environment, common injury types, the injury management process and treatment plans. It also looks at return to work plans and the barriers to returning injured persons to work.

Who should attend

This seminar is suitable for those who are entry level or relatively new to the insurance sector and are seeking broad understanding workers compensation case management or those with considerable insurance sector experience but little or no exposure to workers compensation case management.

Learning outcomes


describe basic medical terminology and basic •anatomyexplain common injury types, their typical duration and •typical treatment regimesexplain the injury management process•describe the return to work process and the potential •barriers to a successful return to work.

More information


WC

Essentials of Business Interruption Insurance

WORKSHOP/ ONLINE


WORKSHOP A$285*

NZ$340

A$395*

NZ$475

ONLINE A$205*

NZ$245

A$285*

NZ$345


Half-day 2–4 hours

DELIVERY Facilitated workshop or online


LEVEL Introductory/Intermediate

LOCATIONS Melbourne, Sydney, Auckland, Hamilton, Wellington, Christchurch

Delivered in either an online or facilitated workshop format, the Essentials of Business Interruption Insurance is designed to provide participants with a sound working knowledge and understanding of the key concepts and issues related to business interruption insurance.

Who should attend

This workshop is suitable for new entrants to the insurance sector and anyone requiring a broad understanding of business interruption insurance to enhance their knowledge and understanding of general insurance products.

Learning outcomes

Upon completion of the program, participants should be able to:

describe business interruption insurance and its •common features and sectionsdescribe the common extensions available for business •interruption insurancedefine the underwriting considerations •calculate sums insured.•

Related products

The Institute also offers a Business Interruption Insurance Claims workshop.

More information


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Essentials of Risk Management

WORKSHOP


A$560*

NZ$675

A$785*

NZ$945

DURATION Full-day



LEVEL Introductory/Intermediate

LOCATIONS Available throughout Australia and the Asia-Pacific region (subject to minimum numbers)

Essentials of Risk Management is an interactive facilitator-led workshop, providing participants with a broad knowledge and understanding of risk management and its relationship to client insurance risk exposures.

The workshop consists of four sections covering an overview of risk management, the process of risk management, treatment and financing of risk, and monitoring and review of risk management programs.

Who should attend

This program is suitable for new entrants to the general insurance and insurance broking sectors and for those already working in these sectors who require a broader knowledge and understanding of risk management in relation to client insurance risk exposures.

Learning outcomes


the principal benefits of risk management•how to apply the risk-management process•the treatment options for dealing with risk exposures•the different methods of transferring and financing risks•how to monitor and review the performance of a risk •management program, including risk loss and control measures.

More information


RM


GI IB

Commercial Insurance Fundamentals

WORKSHOP


A$560*

NZ$675

A$785*

NZ$945

DURATION Full-day



LEVEL Intermediate

LOCATIONS Melbourne, Sydney

The Commercial Insurance Fundamentals workshop looks at the classes of commercial insurance associated with commercial property, business interruption and liability. It focuses on the underwriting principles and risk assessment processes related to commercial insurance.

Who should attend

This program is suitable for participants who are undertaking or, about to undertake, a career path encompassing commercial insurance. It is recommended that participants should have been working in the insurance industry for two to three years.

Learning outcomes

At the conclusion of the program, participants should be able to:

describe the cover provided by contract works •insurance, industrial special risks insurance and business packsdescribe the strategies used and the issues associated •with underwriting commercial insurancesdescribe the scope of cover provided under the business •interruption sections of office and business packsoutline the cover provided by liability insurance.•

Related products

The Institute also offers a Commercial Claims Fundamentals workshop.

More information


IB LAGI




Introduction to Reinsurance

WORKSHOP


A$560*

NZ$675

A$785*

NZ$945

DURATION Full-day



LEVEL Intermediate

LOCATIONS Melbourne, Sydney, Auckland

Introduction to Reinsurance is a one-day interactive facilitator-led workshop designed to provide participants with a broad understanding of the reinsurance industry.

Key topics and issues covered include: the role of reinsurance, the legislative framework, classes of reinsurance, methods of reinsurance, the role of brokers, key markets and reinsurance placement.

Who should attend

This program is a suitable introduction for new entrants to the reinsurance sector, or anyone with previous insurance knowledge with an interest in reinsurance. The program assumes some prior knowledge of general insurance.

Learning outcomes


the purpose of reinsurance•the key types, methods and classes of reinsurance•the role of reinsurance brokers•the major considerations for reinsurance placement•how the • Insurance Act 1973 (Cwlth) and prudential standards govern the practice of reinsurance.

More information


GI IB

Essentials of Industrial Special Risks Insurance

WORKSHOP/ ONLINE


WORKSHOP

ONLINE

A$285*

A$205*

A$395*

A$285*


Half-day 4 hours

DELIVERY Facilitated workshop or online

CIP POINTS Workshop Online

3 CIP Points 4 CIP Points

LEVEL Intermediate

LOCATIONS Melbourne, Sydney, Darwin, Perth and Australia-wide online

Delivered in either an online or facilitated workshop format, Essentials of Industrial Special Risks Insurance provides participants with a basic knowledge and understanding of industrial special risks (ISR) insurance in Australia and the opportunity to apply their learning to work-based scenarios.

Who should attend

This program is suitable for new entrants to the insurance sector who require an overview of industrial special risks insurance, to enhance their knowledge and understanding of general insurance products. It is also suitable for those with some insurance experience who have not been exposed to the concepts behind ISR insurance and the role it plays in relevant insurance programs.

Learning outcomes


the purpose and features of industrial special risks •insuranceunderwriting issues relevant to industrial special risks •insurancethe key considerations in evaluating industrial special •risks insurance claims.

More information


GI IB


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Business Advantage: Making Regulation Work for You

WORKSHOP

FEE A$500*

DURATION Half-day



LEVEL Advanced


Transform the burdens of regulation into an advantage for your business.

The Institute’s Business Advantage: Making Regulation Work for You workshop will assist you to develop and manage your company’s compliance in a way that does more than merely satisfy regulatory requirements.

Through this half-day interactive session, you will learn how to implement corporate governance procedures, which will assist your company to develop an organisational environment that thrives within the Australian regulatory environment.

Who should attend

This workshop is aimed at the board, executive and senior management levels where the responsibility for establishing the culture and ethical values of an institution lies. It also affords opportunities for aspiring managers to become aware of the regulatory imperatives and provides insights into how this can be part of the day-to-day business.

Learning outcomes


explain the key regulatory requirements of insurance •companiesestablish a cultural framework within the company to •enable honest and transparent disclosure.

More information


Creating Value in General Insurance

WORKSHOP

FEE Manager Series Executive Series

A$500* A$1,300*

DURATION Half-day



LEVEL Advanced

LOCATIONS Available throughout Australia and the Asia-Pacific region (subject to minimum numbers)

This workshop is designed to provide those within general insurance companies with management or executive responsibilities, and those aspiring to such a role, with the skills and knowledge to maximise value generation.

It outlines the key functions and result areas at every level of a general insurance company’s operations in relation to revenue generation, cost management, financial capital management and business environment management.

Participants will also gain insights that contribute to their company’s value within their own and related fields.

Who should attend

This program is suitable for participants with boardroom or executive responsibilities or those who are undertaking, or about to undertake, such a role in general insurance operations.

Learning outcomes


explain the key drivers of revenue generation and cost •management in an insurance companyarticulate the relevance of financial capital and •business environment management in an insurance company.

More information


GILAGI LI



"My Traineeship has provided me with knowledge and a qualifcation I can use in the industry."” ”

Larni McDonaldOffice Manager|Simplex Insurance|


FEE A$3,885 (Government funding available for eligible Australian students)

DURATION 1–2 years depending on state requirements

MEMbERShIP OUTCOME

Ordinary Member

ASIC COMPLIANCE

Tier 2 General Insurance– Personal and General Advice (Australian modules only)

The starting point for school leavers or anyone wishing to develop a career in insurance at entry level, the Certificate III traineeship is a government-subsidised employment-based training program that gives new entrants a solid introduction to the insurance industry and provides a foundation for further development.

TraineeshipsInstitute traineeships are an ideal way to bring young people into your company and train them in your business culture. Delivered by a mix of distance learning resources, support from Institute staff and coaching by the employer’s personnel in the workplace, the traineeship allows you the flexibility to develop your new employees into skilled, versatile and productive workers.

Institute traineeships also offer the advantage of government funding and employers can receive a significant government subsidy of up to $4,000, subject to pre-existing conditions such as previous funding and prior qualifications. Visit www.theinstitute.com.au/traineeships for more details.

Course structureThe Certificate III in Financial Services – General Insurance is broken up into the following ten sections:

Section 1 – Working in an office environmentExamines the basic skills required to work successfully in an office environment. It looks at company procedures, effective communication, using technology and managing conflict. This section also discusses managing change within the work environment, and occupational health and safety issues.

Section 2 – The insurance marketAnalyses the specific features of the general insurance market and discusses the place of the insurance industry in the wider economic and financial environment. This section also looks at some common features of insurance policies and looks at how insurance products are priced and sold.

Section 3 – The financial environmentIntroduces the Australian economic and financial environment and identifies various financial markets, the products that are bought and sold, and the key players in these markets. This section also discusses how the economic environment influences the various financial markets.

Section 4 – The legal environmentIntroduces the Australian legal system. First it looks at the key bodies that regulate the financial services industry and then presents an overview of two specific pieces of legislation – the Trade Practices Act and the Australian Securities and Investment Commission (ASIC) Act.

Section 5 – The Insurance Contracts ActExamines the concepts contained in the Insurance Contracts Act that affect the general insurance industry and work practices.

General InsuranceCertificate III in Financial Services – General Insurance [FNS30107]


Section 6 – The Corporations ActProvides an overview of the Corporations Act, including the effects of the Act on day-to-day work, with particular emphasis on disclosure requirements.

Section 7 – PrivacyDiscusses privacy principles and focuses on the procedures that should be followed to ensure the information gathered about customers remains confidential.

Section 8 – Code of Practice and dispute resolutionExamines specific features of the General Insurance Code of Practice, including the role of the Code in setting standards of practice for the insurance industry and highlights how the Code affects day-to-day work. It also discusses the handling of disputes and presents models of both internal and external dispute handling systems.

Section 9 – Working with customersHighlights the importance of excellent customer service and sets out what is involved in advising customers and meeting their insurance needs.

Section 10 – ClaimsPresents an overview of the claims process and how customers can be assisted with their claims.

More informationA complete listing of all AQTF competencies covered in each of the certificate sections is available on the Institute’s website at www.theinstitute.com.au/gi.

Further education For those wanting to go on to study the Certificate IV in Financial Services – General Insurance, the Certificate III along with the completion of a bridging module gives you credit for FSI401 Serving the Customer. For more information visit www.theinstitute.com.au/bridging_modules.

EnrolTo enrol visit our website www.theinstitute.com.au/enrol or give our Customer Service Team a call on (+61 3) 9613 7280.

Certificate III in Financial Services – General Insurance [FNS30107]


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FSI403 Insurance ProductsCovers the range of products and policies available, and describes their structure, features and benefits. It also explains how emerging technologies have affected the insurance industry.

FSI404 Introduction to UnderwritingCovers the key categories of risk and the steps involved in managing risk. It also describes the functions of underwriting, the underwriting process and the most common forms of reinsurance, insurance contracts and processing proposals.

FSI405 Claims HandlingDescribes the types of insurance policies available and covers the start-to-end process of handling a claim, including, registering claims, obtaining the relevant information from the client along with proper documentation, deciding whether further investigation is required and finalising claims.

More informationA complete listing of all AQTF competencies covered in each of the certificate modules is available on the Institute’s website at www.theinstitute.com.au/gi.

Traineeships in AustraliaInstitute traineeships are an ideal way to bring young people into your company and train them in your business culture. Delivered by a mix of distance learning resources, support from Institute staff and coaching by the employer’s personnel in the workplace, the traineeship allows you the flexibility to develop your new employees into skilled, versatile and productive workers.

Institute traineeships also offer the significant advantage of government funding and employers can receive a significant government subsidy of up to A$4,000, subject to pre-existing conditions such as previous funding and prior qualifications. Visit www.theinstitute.com.au/traineeships for more details.

Further educationUpon completion of the Certificate IV, students are eligible to enrol in the Diploma of Financial Services – General Insurance. Visit www.theinstitute.com.au/gi or see the following page for details.

Completion of the Certificate IV also provides credit into the Bachelor of Business (Insurance) at Charles Sturt University. Visit www.theinstitute.com.au/uni_pathways for more information.

EnrolTo enrol visit our website www.theinstitute.com.au/enrol or give our Customer Service Team a call on (+61 3) 9613 7280 (New Zealand freecall 0800 103 675).

Certificate IV in Financial Services - General Insurance [FNS40107]

FEE Australia New Zealand

DISTANCE LEARNING

A$825 per module NZ$910 per module

TRAINEESHIP A$3,885 (Government funding available for eligible Australian students)

DURATION Five modules – Each study period lasts 12 weeks. (Students are able to study more than one modules per study period.)

MEMbERShIP OUTCOME

Associate CIP

ASIC COMPLIANCE

Tier 1 Personal Accident and Sickness (General Insurance) (Australian modules only)

The essential qualification for those who handle claims, issue domestic insurance contracts, deal with customer enquiries, appoint intermediaries to investigate standard claims and initiate claims recovery, the Certificate IV in Financial Services – General Insurance is a great start to a career in insurance.

Upon completion of the Certificate IV, graduates will become an Associate Certified Insurance Professional (CIP) of the Institute.

Successful completion of FSI401 Serving the Customer and FSI402 Insurance Law and Regulation will also meet requirements for ASIC Tier 1 Personal Accident and Sickness (General Insurance) compliance.

Course contentThe Certificate IV comprises of five modules and it is suggested that each module will encompass 50–70 hours of study time. The modules are:

FSI401 Serving the CustomerExplains the impact of the economic environment on financial services products, explores creating a relationship with the client in order to establish general insurance needs and thereby identify appropriate products.

FSI402 Insurance Law and Regulation (Australian and non-New Zealand students)Deals with legal framework, laws, regulations, the Code of Practice and relevant Acts that govern the general insurance industry in Australia. It also covers health and safety in the workplace.

OR

FSI406 New Zealand Insurance Law and Regulation (New Zealand students)Covers health and safety in the workplace as well as the Acts, regulations and the codes of practice that govern a general insurer’s day-to-day job – as well as formal requirements for internal and external dispute resolution.

GI


FEES Australia New Zealand


DURATION Four modules – each study period lasts 12 weeks. (Students are able to study more than one modules per study period.)

MEMbERShIP OUTCOME

Senior Associate CIP

SPECIALTIES AVAILAbLE

Liability•Personal Lines•Commercial Lines •Marine•Statutory Classes•

PREREqUISITE Certificate IV in Financial Services – General Insurance

The Diploma of Financial Services – General Insurance is designed for general insurance employees who lead a claims or underwriting team, handle complex claims, underwrite complex risk, initiate and respond to legal action in relation to claims, survey risk exposure, implement claims recovery and review portfolio performance. Completion of this provides Senior Associate CIP membership of the Institute – the benchmark for industry professionalism.

Course contentThe Diploma is comprised of four modules and it is suggested that each module will encompass 50–70 hours of study time.

The Diploma modules are paired under specialty classes, each of which includes one module on underwriting and one on claims management. Students must complete at least one whole specialty class (two modules) and then select their remaining two modules according to work requirements and aspirations.

Liability

FSI501 Liability Claims ManagementCovers the general principles of managing liability claims and the start-to-end process of evaluating non-routine liability claims, including participating in negotiations, resolving disputes, finalising settlements and reviewing claims performance.

FSI502 Liability Underwriting ManagementCovers analysing liability risks, policy wording for liability risks, underwriting liability risks, providing a quote, negotiating with brokers, reviewing and interpreting portfolio performance.

Personal lines

FSI503 Personal Lines Claims ManagementCovers the start-to-end process of handling a personal lines claim, including processing and finalising both routine and non-routine claims settlements, processing facultative and treaty claims, resolving claims disputes and reviewing settlements and policies and procedures.

FSI504 Personal Lines Underwriting ManagementCovers the principles of personal lines underwriting, analysing risks and choosing a policy form and modifying as necessary, and providing a quotation.

Commercial lines

FSI505 Commercial Lines Claims ManagementCovers the principles and processes of commercial lines claims including commercial lines property and motor claims, portfolio management, negotiating settlement and using dispute settlement processes.

FSI506 Commercial Lines Underwriting ManagementCovers the principles and processes of underwriting commercial lines (property), portfolio management, negotiating settlement and dispute settlement processes.

Marine

FSI507 Marine Claims ManagementCovers the legal terms and concepts, and explains the process, principles and adjustment of claims. It also covers the general average and salvage and their application to hull and cargo claims

and analysis, and adjustments to marine land-based claims.

FSI508 Marine Underwriting ManagementExplains the legal terms, concepts, principles and classes of marine insurance. It also explains risk factors, carriers’ liability, marine liability insurance, cargo insurance for marine ventures and inland transit and covers reviewing performance of marine portfolios.

Diploma of Financial Services - General Insurance [FNS50107]


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Statutory classes

FSI509 Statutory Classes Claims ManagementCovers principles and concepts of statutory classes claims management, investigating and settling non-routine claims, the dispute resolution process and reviewing claims settlement policies and procedures.

FSI510 Statutory Classes Underwriting ManagementDiscusses the principles and concepts related to statutory classes underwriting management, describes potential risk exposures and identifies how to issue a non-routine contract of insurance in workers compensation and/or compulsory motor accident compensation. Also deals with the underwriting process and reviewing the portfolio performance.

Additional modules

FSI511 ReinsuranceCovers the need for and purpose of reinsurance, how to comply with requirements, the process of placement, how to process facultative and treaty claims and how to calculate the costs of recovery – including reinstatements of reinsurance claims.

FSI512 Risk ManagementCovers the benefits and process of risk management, the treatment options and methods of transferring and financing risks. This module also looks at identifying and reviewing loss trends and changes in risk exposure as well as how to assess whether changes to programs are required.

More informationA complete listing of all AQTF competencies covered in each of the Diploma modules is available on the Institute’s website at

www.theinstitute.com.au/gi.

Further educationCompletion of the Diploma provides credit into the Bachelor of Business (Insurance) at Charles Sturt University (CSU). Further information regarding university pathways is available on the Institute’s website at www.theinstitute.com.au/uni_pathways.

EnrolTo enrol, visit our website www.theinstitute.com.au/enrol or give our Customer Service Team a call on (+61 3) 9613 7280 (New Zealand freecall 0800 103 675).

GI


Tendai HatendiIndividual Personal Accident and Sickness Underwriter |Chartis|

"Studying with the Institute has provided me with a solid platform to build on my experience in the industry and position me to take advantage of opportunities."


Life Insurance


DISTANCE LEARNING


TRAINEESHIP A$3,885 (Government funding available for eligible Australian students)

DURATION Five modules – Each study period lasts 12 weeks. (Students are able to study more than one module per study period.)

MEMbERShIP OUTCOME

Associate CIP

ASIC COMPLIANCE

ASIC RG 146 Life Insurance compliance can be achieved by completing the module FSL500 Providing Advice in Life Insurance.

The Institute’s Certificate IV in Financial Services – Life Insurance is designed for employees starting out in life insurance. Developed to meet industry standards and compliance, the Certificate IV provides the technical knowledge and skills needed to provide quality services to clients and can be undertaken through a traineeship or distance learning.

Course content To be awarded the Certificate IV, students must complete four core modules and one elective module. It is suggested that each module will encompass 50–70 hours of study time.

Core modulesCore competencies onlineComprising four online programs, this section looks at the skills and knowledge necessary for working safely in an office environment and how to apply principles of professional practice to work in the financial services industry.

FSL401 Life Insurance ProductsThis module will provide students with an in-depth knowledge of products and services used in the life insurance sector.

FSL402 Customer Service Provides students with the skills and knowledge to help them respond to customer enquiries, process customer complaints, deliver professional services to customers and maintain customer relationships.

FSL403 Life Insurance Policy Looks at the information and skills required to process, issue and manage life insurance policies. It also deals with the handling of policy payments, alterations and terminations.

Certificate IV in Financial Services – Life Insurance [FNS40107]

Elective modulesFSL500 Providing Advice in Life InsuranceCovers the skills and knowledge required to provide services and advice in life insurance in line with ASIC RG 146 Life Insurance compliance and industry and professional codes of practice.

FSL503 Life Insurance DistributionCovers the skills required to create and document life insurance product distribution plans, and action those plans within established parameters.

FSL505 Life Insurance UnderwritingGives an understanding of the fundamental underwriting concepts for life insurance products, including surveying and assessing risks in the life insurance context and identifying reinsurance needs.

FSL506 Life Insurance Claims ManagementCovers the process of determining the validity of a claim, assessing its impact and calculating payments for claims made against each of the major policy types.

Exit PointsStudents wishing to exit the Certificate IV early may be eligible for the Certificate III in Financial Services – Life Insurance, provided they have satisfied the requirements for that award. Visit www.theinstitute.com.au/life for more information.

More informationA complete listing of all AQTF competencies covered in each of the Certificate modules is available on the Institute’s website at www.theinstitute.com.au/life.

Further educationUpon completion of the Certificate IV, students only need to study two more of the elective modules to obtain the Diploma of Financial Services – Life Insurance. To learn more about the Diploma visit www.theinstitute.com.au/life or see the following page for details.



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Diploma of Financial Services – Life Insurance [FNS50107]



DURATION Seven modules – each study period lasts 12 weeks. (Students are able to study more than one module per study period.)

MEMbERShIP OUTCOME


ASIC COMPLIANCE

ASIC RG 146 Life Insurance compliance can be achieved in the Diploma by completing the module FSL500 Providing Advice in Life Insurance.

The Institute’s Diploma of Financial Services – Life Insurance is designed for employees working in life insurance and provides Senior Associate Certified Insurance Professional (CIP) membership of the Institute – the benchmark for industry professionalism.

Developed to meet industry standards and compliance, the Diploma provides the technical knowledge and skills needed to provide quality services to clients and effectively manage a life insurance business.

Course contentTo be awarded the Diploma, students must complete four core modules and three elective modules. It is suggested that each module will encompass 50–70 hours of study time.

Core modulesCore competencies onlineThe core competencies section of this course, comprising four online programs, looks at the skills and knowledge necessary for working safely in an office environment and how to apply principles of professional practice to work in the financial services industry.

FSL401 Life Insurance ProductsThis module will provide students with an in-depth knowledge of products and services used in the life insurance sector.

FSL402 Customer Service This module will provide students with the skills and knowledge to help them respond to customer enquires, process customer complaints, deliver professional services to customers and maintain customer relationships.

FSL403 Life Insurance PolicyThis module looks at the information and processes required to process, issue and manage life insurance policies. It also deals with the handling of policy payments, alterations and terminations.

Elective modulesFSL500 Providing Advice in Life InsuranceCovers the skills and knowledge required to provide services and advice in life insurance in line with ASIC RG 146 Life Insurance compliance and industry and professional codes of practice.

FSL503 Life Insurance DistributionCovers the skills required to create and document life insurance product distribution plans, and action those plans within established parameters. Students will also learn how marketing tools are developed and made available within budget, and how to review and revise their strategy while measuring ongoing results.

FSL505 Life Insurance UnderwritingGives an understanding of the fundamental underwriting concepts for life insurance products, including surveying and assessing risks in the life insurance context and identifying reinsurance needs.

FSL506 Life Insurance Claims ManagementCovers the process of determining the validity of a claim, assessing its impact and calculating payments for claims made against each of the major policy types.

Exit pointsStudents who only complete the core modules for this course are eligible for the Certificate III in Financial Services – Life Insurance. Those who continue on further and study one of the elective modules are eligible for the Certificate IV in Financial Services – Life Insurance. Visit www.theinstitute.com.au/life for more details.

More informationA complete listing of all AQTF competencies covered in each of the Diploma modules is available on the Institute’s website at www.theinstitute.com.au/life.

Further educationCompletion of the Diploma provides credit into the Bachelor of Business (Insurance) at Charles Sturt University (CSU). Further information regarding university pathways is available on the Institute’s website at www.theinstitute.com.au/uni_pathways.


LI


Maureen FieldingClaims Officer – Public Liability |QBE|

"Studying with the Institute has provided me with a really strong grounding in insurance and I'm excited about what lies ahead."


Insurance Broking

FEES A$3,885 – (Government funding available for eligible Australian students)


MEMbERShIP OUTCOME

Ordinary Member

ASIC COMPLIANCE

Tier 2 General Insurance – Personal and General Advice (Australian modules only)

The starting point for school leavers or anyone wishing to develop a career in insurance at entry level, the Certificate III traineeship is a government-subsidised, employment-based training program that gives new entrants a solid introduction to the insurance industry and provides a foundation for further development.

TraineeshipsInstitute traineeships are an ideal way to bring young people into your company and train them in your business culture. Delivered by a mix of distance learning resources, support from Institute staff and coaching by personnel in the workplace, the traineeship allows you the flexibility to develop your new employees into skilled, versatile and productive workers.

Institute traineeships also offer the advantage of government funding and employers can receive a significant government subsidy of up to $4,000, subject to pre-existing conditions such as previous funding and prior qualifications. Visit www.theinstitute.com.au/traineeships for more details.

Course content

The Certificate III in Financial Services – Insurance Broking is divided into the following ten sections:

Section 1: Working in an office environmentExamines the basic skills required to work successfully in an office environment. It looks at company procedures, effective communication, using technology and managing conflict. This section also discusses managing change within the work environment, and occupational health and safety issues.

Section 2: The insurance marketAnalyses the specific features of the general insurance market and discusses the place of the insurance industry in the wider economic and financial environment. This section also looks at some common features of insurance policies and examines how insurance products are priced and sold.

Section 3: The financial environmentIntroduces the Australian economic and financial environment and identifies various financial markets, the products that are bought and sold, and the key players in these markets. This section also discusses how the economic environment influences the various financial markets.

Section 4: The legal environmentIntroduces the Australian legal system. First it looks at the key bodies that regulate the financial services industry and then presents an overview of two specific pieces of legislation – the Trade Practices Act and the Australian Securities and Investment Commission Act (ASIC).

Section 5: The Insurance Contracts ActExamines the concepts contained in the Insurance Contracts Act that affect the general insurance industry and work practices.

Section 6: The Corporations ActProvides an overview of the Corporations Act, including the effects of the Act on day-to-day work, with particular emphasis on disclosure requirements.

Certificate III in Financial Services – Insurance Broking [FNS30107]


Section 7: PrivacyDiscusses privacy principles and focuses on the procedures that should be followed to ensure client information gathered about customers remains confidential.

Section 8: Code of Practice and dispute resolutionExamines specific features of the General Insurance Code of Practice, including the role of the Code in setting standards of practice for the insurance industry and highlights how the Code affects day-to-day work. It also discusses the handling of disputes and presents models of both internal and external dispute handling systems.

Section 9: Working with clientsGives an overview of the Corporations Act and discusses the effects of the Act on the day-to-day work of a broker, with particular emphasis on disclosure requirements.

Section 10: ClaimsPresents an overview of the claims process and how brokers can assist their clients with their claims.

More informationA complete listing of all AQTF competencies covered in each of the certificate modules is available on the Institute’s website at www.theinstitute.com.au/broking.

Further education The next step in a career in insurance is the Diploma of Financial Services – Insurance Broking. Visit www.theinstitute.com.au/broking or see the following page for details.


Certificate III in Financial Services – Insurance Broking [FNS30107]


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DURATION Five modules – Each study period lasts 12 weeks. (Students are able to study more than one module per study period.)

MEMbERShIP OUTCOME


ASIC COMPLIANCE

RG 146 Tier 1 Insurance Broking and RG 104 and 105 (Australian modules only)

The Institute’s Diploma of Financial Services – Insurance Broking is designed for general insurance brokers employed at an account executive or broking manager level, and provides Senior Associate Certified Insurance Professional (CIP) membership of the Institute – the benchmark for industry professionalism.

The Diploma develops technical knowledge and skills to effectively manage a broking business and provide quality insurance services to clients.

Successful completion of FSB501 Providing Customer Advice and FSB502 Insurance Law and Regulation for Brokers will also provide ASIC Tier 1 Insurance Broking compliance.

Course contentTo be awarded the Diploma, students must complete four core modules and one elective module. It is suggested that each module will encompass 50–70 hours of study time.

Core modulesFSB501 Providing Customer AdviceCovers the start-to-end process of advising the broking customer, including developing a relationship with the client, identifying and assessing needs, preparing and presenting solutions to the client, preparing business submissions, implementing changes to the client’s insurance program and advising on risk, as well as reviewing the client’s insurance program and the broker’s performance.

FSB502 Insurance Law and Regulation for Brokers (Australian and non-New Zealand students)Covers health and safety in the workplace as well as the Acts, regulations and the Code of Practice, relevant to Australia, which govern a broker’s day-to-day job.

OR

FSB506 New Zealand Insurance Law and Regulation for Brokers (New Zealand students)Covers health and safety in the workplace as well as the Acts, regulations and the code of practice, relevant to New Zealand, which govern a broker’s day-to-day job.

FSB503 Claims Handling for BrokersCovers the start-to-end process of handling a claim, including registering claims, obtaining the relevant information from the client along with proper documentation, and advising insurers and liaising with service providers. It also covers the basics of reviewing the incidence of loss for clients, and dispute resolution.

FSB504 Risk Assessment and ManagementCovers how to implement an insurance program for clients, identifying and assessing risks and assessing and negotiating complex risk portfolios.

Elective modulesFSB505 Managing Broking OperationsProvides an overview of broking operations, followed by sections on licensing obligations, business plans, marketing, financial management and human resources.

FSB507 Insurance ProductsDiscusses the importance of product knowledge, statutory issues, insurance documents and provides insurance product profiles.

More informationA complete listing of all AQTF competencies covered in each of the Diploma modules is available on the Institute’s website at www.theinstitute.com.au/broking.

Further educationCompletion of the Diploma provides credit in to the Bachelor of Business (Insurance) at Charles Sturt University (CSU). Further information regarding university pathways is available on the Institute’s website at www.theinstitute.com.au/uni_pathways.


Diploma of Financial Services – Insurance Broking [FNS50107]

IB


Grant PattisonBusiness Analyst |CGU|

"Studying with the Institute has helped me hone my technical general insurance knowledge and skills."


FSP503 Investment PlanningCovers the drivers that influence the economy, taxation issues, different types of investment and examines the risk vs. return trade-off.

FSP504 Providing Financial Planning AdviceCovers every aspect of the financial planning process from the first client interview, gathering information, carrying out the tasks and implementing the financial strategy recommendations, to the production of a Statement of Advice and the review process that is needed to maximise ongoing service.

More informationA complete listing of all AQTF competencies covered in each of the diploma modules is available on the Institute’s website at www.theinstitute.com.au/fp.

Further education Successful completion of the diploma provides you with entry into the Institute’s Advanced Diploma of Financial Planning. To learn more about this next career move, visit www.theinstitute.com.au/fp or see the following page for details.

Students who wish to continue their studies to Bachelor level will be eligible for credit into the Bachelor of Business (Insurance) at CSU. Upon successful completion of the Diploma students will also be eligible to receive credit towards the Charles Sturt University’s (CSU) Master of Applied Finance (Financial Planning). Further information regarding university pathways is available on the Institute’s website at www.theinstitute.com.au/uni_pathways.

Successful completion of the Diploma also provides students with a pathway to study for the Certified Financial Planner (CFP) program.


Financial Planning



DURATION Four modules – Each study period lasts 12 weeks. (Students are able to study more than one module per study period.)

MEMbERShIP OUTCOME


ASIC COMPLIANCE

Financial Planning, Managed Investments, Derivatives, Securities, Life Insurance and Superannuation. (Australian modules only)

The Institute’s Diploma of Financial Services (Financial Planning) is an invaluable qualification for employees entering or already working within the financial planning industry. The Diploma provides compliance and develops the skills and knowledge required to provide a range of financial planning services.

Course contentTo be awarded the Diploma students must complete the following four modules. It is suggested that each module will encompass 50–70 hours of study time.

FSP501 Financial Planning PracticeCovers many of the skills and knowledge required to gain ASIC RG 146 Financial Planning compliance, including analysing the legal, regulatory and ethical responsibilities within the financial planning industry. This module also covers the steps in the financial planning process, how to comply with a financial planning organisation’s operational and practice guidelines, and how to develop and maintain ongoing professional development.

FSP502 Planning for Risk and RetirementAnalyses general insurance, life insurance and superannuation needs as well as the information required to recommend appropriate products and maximise government entitlements. Also covered are the issues of estate planning and business succession planning.

Diploma of Financial Services (Financial Planning) [FNS50804]


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A$995 per module NZ$1,120 per module

DURATION Three modules – Each study period lasts 12 weeks. (Students are able to study more than one module per study period.)

PREREqUISITE Diploma of Financial Services (Financial Planning)

The Institute’s Advanced Diploma of Financial Services (Financial Planning) focuses on client-centred advice and management processes, and is essential in developing the skills and knowledge of experienced financial planners who are serious about their career prospects.

Course contentTo be awarded the Advanced Diploma of Financial Services (Financial Planning) students must complete a Diploma of Financial Planning and the following three Advanced Diploma modules. It is suggested that each module will encompass 50–70 hours of study time.

FSP601 Understanding Your ClientBuilds on the skills learnt in the Diploma with more in-depth information about legal and regulatory requirements. Students will learn to assess product performance and construct portfolios for their clients.

FSP602 Innovative Financial Planning StrategiesCovers the skills and knowledge required to establish a client’s goals, the scope of advice required, how to identify key issues that might affect the quality of that advice, and finally, to develop an innovative or complex financial strategy to include in the Statement of Advice.

FSP603 Providing Professional GuidanceCovers managing a financial planning business, including best practice, professional guidelines, applying regulatory requirements and implementing processes. Also in this module students learn how to develop their staff with technical guidance and ways to review and maintain up-to-date practices.

More informationA complete listing of all AQTF competencies covered in each of the Advanced Diploma modules is available on the Institute’s website at www.theinstitute.com.au/fp.

Further educationStudying with the Institute opens many doors – studies in the Advanced Diploma provide credit towards Charles Sturt University’s Master of Applied Finance (Financial Planning). The Advanced Diploma gives credit in to FIN560 Introduction to Financial Planning. For more information visit www.theinstitute.com.au/uni_pathways.


Advanced Diploma of Financial Services (Financial Planning) [FNS60404]

FP


Dannielle Louise Van GilsTrainee Broker |Simplex Insurance|

"My studies with the Institute have uncovered a bunch of opportunities that wouldn't have previously been available to me."


Dannielle Louise Van GilsTrainee Broker |Simplex Insurance| Loss

Adjusting

More informationA complete listing of all AQTF competencies covered in each of the certificate modules is available on the Institute’s website at www.theinstitute.com.au/loss.

Traineeships in AustraliaInstitute traineeships are an ideal way to bring young people into your company and train them in your business culture. Delivered by a mix of distance learning resources, support from Institute staff and coaching by personnel in the workplace, the traineeship allows you the flexibility to develop new employees into skilled, versatile and productive workers.

Institute traineeships also offer the advantage of government funding and employers can receive a significant government subsidy of up to A$4,000, subject to pre-existing conditions such as previous funding and prior qualifications. Visit www.theinstitute.com.au/traineeships for more details.

Further educationUpon completion of the Certificate IV, students are eligible to enrol in the Diploma of Financial Services – Loss Adjusting. Visit www.theinstitute.com.au/loss or see the following page for details.

AICLAThe traineeship program also incorporates three of the four modules required to obtain the Australian Institute of Chartered Loss Adjuster’s (AICLA) Certificate in Loss Adjusting Practice. For more information visit AICLA’s website at www.aicla.org.


FEES A$3,885 (Government funding available for eligible Australian students)


MEMbERShIP OUTCOME

Associate CIP

The Institute’s Certificate IV in Financial Services – Loss Adjusting Traineeship is ideal for loss adjusting companies wanting to develop the skills of their employees, by having them complete a nationally recognised accredited qualification and become an Associate Certified Insurance Professional (CIP) of the Institute.

Course contentThe Certificate IV in Financial Services – Loss Adjusting Traineeship comprises five modules. It is suggested that each module will encompass 50–70 hours of study time. The modules are:

FSI401 Serving the CustomerExplains the impact of the economic environment on financial services products, explores ‘creating a relationship’ with the client in order to establish their general insurance needs and thereby identify appropriate products to offer.

FSI405 Claims HandlingDescribes the types of insurance policies available and covers the start-to-end process of handling a claim, including: registering claims, obtaining the relevant information from the client along with proper documentation, deciding whether further investigation is required and finalising claims.

FSA501 Introduction to Loss AdjustingSee the following page for module description.

FSA502 Loss Adjusting PracticeSee the following page for module description.

FSA504 Loss Adjusting Law and RegulationSee the following page for module description.

Certificate IV in Financial Services - Loss Adjusting Traineeship [FNS40107]




DURATION Eight modules – Each study period lasts 12 weeks. (Students are able to study more than one module per study period.)

MEMbERShIP OUTCOME


Developed for employees already practising loss adjusting and who are ready to take the next step in their career. The Institute’s Diploma of Financial Services – Loss Adjusting is essential for those seeking expertise and a qualification in the specialist area of claims assessment and provides Senior Associate Certified Insurance Professional (CIP) membership of the Institute – the benchmark for industry professionalism.

Course contentTo be awarded the Diploma, students must complete six core modules and two elective modules. It is suggested that each module will encompass 50–70 hours of study time.

Core modulesFSA501 Introduction to Loss AdjustingCovers how the loss adjusting industry has evolved and the roles, responsibilities and the key skills required of a loss adjuster,

including the parties they may deal with.

This module will also cover general insurance and the legal knowledge a loss adjuster needs to possess, the key elements of a loss adjuster’s terms of engagement and the steps involved in the loss adjusting process.

FSA502 Loss Adjusting PracticeConcentrates on the types of instructions received by loss adjusters, the terms of reference and how they impact on the loss adjusting assignment, and the steps involved in planning loss adjusting investigation.

This module also covers the key techniques used when collecting and analysing evidence, the steps involved in validating a claim and establishing quantum, and recovery rights and demands.

FSA503 Negotiating Effective SettlementsExamines how negotiation applies to loss adjusting, including the skills needed for successful negotiation, and analysing the cost–

benefit on settlement options.

Students will also learn to document and administer negotiation

meetings, and the key options for resolving negotiation disputes.

FSA504 Loss Adjusting Law and RegulationExplains why loss adjusters need to know about the law, including researching the law, the legal system, how laws are developed and interpreted, underlying legal concepts, applying relevant laws,

regulations, codes and principles.

FSA505 Managing OperationsCovers the characteristics of loss adjusting businesses, including their scope, operations and client groups. Students will look at how the role of the manager contributes to the effective operational management of an organisation and the purpose and characteristics of business plans.

This module will also cover the process of developing business plans and the key steps involved in monitoring operational

performance.

FSA506 Property and Casualty Loss AdjustmentThis module looks at the role of the loss adjuster in relation to property claims, the purpose of property cover and loss, insurable interest, property policies, the cover provided and issues relating to property cover.

Students will also study the reasons for physical measurement or photographic evidence when verifying loss, interviewing processes of an insured, types of combustions, fire spreads, common causes of ignition and evidence of forced entry in a fire loss. Also covered is commercial stock loss, the insured and insurers rights in loss mitigation, the purpose of casualty cover and the effects of a casualty loss.

Diploma of Financial Services – Loss Adjusting [FNS50107]


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Elective modulesFSA507 Business Interruption Loss AdjustmentDiscusses the business interruption policies available, the purpose of business interruption cover and the effect business interruption can have on business.

Students will learn about the role of the loss adjuster in the preparation and assessment of business interruption claims, the claim triggers to business interruption and the calculations and preparation costs needed to assess a claim under an Industrial Special Risks (ISR) policy.

FSA508 Liability Loss AdjustmentExamines the purpose of liability cover and the effects of legal liability, determining circumstances of a claim, establishing liability and triggering indemnity under a liability policy.

This module will also look at the types of liability policies available and the cover they provide, defences to liability claims and the role of the loss adjuster in: (a) the preparation and assessment, and

(b) the investigation and verification of liability claims.

FSA509 Building Loss AdjustmentLooks at the purpose of building insurance and what constitutes a loss, insurable interest and proximate cause, differences between the building insurance policies available and the types of issues when conducting a building loss adjustment.

This module also covers the loss adjuster’s role in building claims, the process of investigation and verification of a building claim and investigating a loss caused by fire.

FSA510 Theft, Money and Fidelity Loss AdjustmentConcentrates on the role of the loss adjuster in theft, money and fidelity loss, including the effects of each type of loss, the policies available, their purpose, scope of cover and typical claim triggers.

Students will learn about the concepts of limit of liability and sum insured, conditions, exclusions and extensions, settlement, investigation and reconciling stock loss. The module will also cover physical measurement, photographic evidence and market intelligence in claims evaluation, minimising loss through salvage, contribution, recovery and restitution and common physical security considerations used to protect a risk.

FSA511 Construction Loss AdjustmentInvestigates the cover provided by a typical construction insurance policy including policy cover, extensions, exclusions and conditions, and their effect on construction loss.

This module also covers the types of contracts that can be encountered on a construction project and their implications for a construction loss and the loss adjustment process. Students will also learn what is required for the successful completion of a construction loss adjustment, relevant case law and legislation applicable to construction losses and types of enquiries that are required for a specific construction loss situation.

More informationA complete listing of all AQTF competencies covered in each of the Diploma modules is available on the Institute’s website at www.theinstitute.com.au/loss.

Further educationCompletion of the Diploma provides credit in to the Bachelor of Business (Insurance) at Charles Sturt University (CSU). Further information regarding university pathways is available on the Institute’s website at www.theinstitute.com.au/uni_pathways.

AICLASuccessful completion of FSA501, FSA502, FSA504 and FSA506 fulfils the educational requirements to obtain AICLA’s Certificate in Loss Adjusting Practice. For more information visit AICLA’s website at www.aicla.org.


LA


"Being a member of the Institute provides me with professional development resources I can apply to my job and has helped me establish strong working relationships with other members in the industry."

John De Felice ANZIIF (Assoc) CIP Team Manager |Calliden|


Risk Management




MEMbERShIP OUTCOME


The Institute’s Diploma of Financial Services – Risk Management is designed for those employed in or managing operational areas, strategic planning, occupational health and safety, fraud and project management.For those looking for the next step in their career, the Diploma will develop technical knowledge and skills to provide effective management of risk.

Course contentTo be awarded the Diploma, students must complete the following four modules. It is suggested that each module will encompass 50–70 hours of study time.

FSR501 Introduction to the Management of RiskCovers the principles and processes of risk management within an organisation. This module introduces the concepts of a risk management framework, risk identification, risk analysis and evaluation, risk treatment and monitoring, and review of a risk management program.

FSR502 Integrated ManagementDevelops the knowledge and skills required to integrate risk management within the whole organisation while working with the principles, practices, structure and language of management. This module explores the link between developing an organisational framework and the organisation’s strategic planning, aims and management.

FSR503 Operational Management of RiskDevelops the knowledge and skills required to identify the interrelationship of operational areas within an organisation. Students will learn how to establish risk management processes across operational areas, identify risk exposures and develop a risk register. This module will also teach students how to design and analyse treatment plans.

FSR504 Management of Specific Risk ExposuresBuilds on the student’s knowledge of the risk management process and practicalities, exploring techniques and strategies for addressing risk associated with undertaking projects, events and outsourcing, preserving reputation and financial performance, assessing environmental and occupational health and safety impacts as well as protecting against fraud and privacy breaches.

More information A complete listing of all AQTF competencies covered in each of the certificate modules is available on the Institute’s website at www.theinstitute.com.au/risk.

Further education Successful completion of the diploma provides you with entry into the Institute’s Advanced Diploma of Risk Management. To learn more visit www.theinstitute.com.au/risk or see the following page for details.

Successful completion of the Diploma also gives credit into Deakin University’s Master of Insurance and Risk Management. Visit www.theinstitute.com.au/uni_pathways for more information.


Diploma of Financial Services – Risk Management [FNS50107]


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Advanced Diploma of Financial Services – Risk Management [FNS60104]


A$995 per module NZ$1,120 per module


PREREqUISITE Diploma of Financial Services – Risk Management

The Institute’s Advanced Diploma of Financial Services – Risk Management is a general risk management program for experienced risk managers. It develops the skills and knowledge required to provide a comprehensive range of services and explores innovative strategies for dealing with complex risk management issues.

Course contentTo be awarded the Advanced Diploma, students must complete a Diploma of Financial Services – Risk Management and the following four Advanced Diploma modules. It is suggested that each module will encompass 50–70 hours of study time.

FSR601 Corporate Governance and ComplianceExamines the general frameworks, principles and guidelines for corporate governance. This module also examines the reporting and compliance requirements of corporate governance as well as the roles and responsibilities of stakeholders and of the risk manager in this process.

FSR602 Risk Treatment and Financing PracticesGives an overview of the processes of risk treatment and risk financing, and the steps in implementing, monitoring and reviewing initiatives.

FSR603 Risk Management Framework and DocumentationLooks at how to plan, implement and monitor risk management frameworks and documentation, as well as the process of establishing a risk management audit committee.

FSR605 Business Continuity ManagementStudents will examine the different areas that need to be analysed for creating a business continuity management strategy and learn the skills needed to implement the strategy in a crisis situation.

More informationA complete listing of all AQTF competencies covered in each of the Advanced Diploma modules is available on the Institute’s website at www.theinstitute.com.au/risk.

Successful completion of the Advanced Diploma also gives credit into Deakin University’s Master of Insurance and Risk Management. Visit www.theinstitute.com.au/uni_pathways for more information.


RM


David Fischer Account Manager |CGU|

"My studies with the Institute have given me a greater understanding of all aspects of the industry, particularly the areas that I do not regularly work in."


Workers CompensationDiploma of Personal Injury Management – Workers Compensation [FNS51407]

David Fischer Account Manager |CGU|




MEMbERShIP OUTCOME


The Institute’s Diploma of Personal Injury Management – Workers Compensation is designed for workers compensation claims and underwriting personnel, and provides Senior Associate Certified Insurance Professional (CIP) membership of the Institute. The Diploma develops the technical knowledge and skills required to provide quality workers compensation and personal injury management for all schemes, in all jurisdictions in Australia – including the self-insurance environment.

Course contentTo be awarded the Diploma, students must complete the following four modules. It is suggested that each module will encompass 50–70 hours of study time.

FSW501 Workers Compensation FrameworkProvides a snapshot of workers compensation and the different schemes operating in Australia. The module covers a history and overview of the political, social and economic landscape and examines current issues in workers compensation and stakeholder relationships. Students will learn the role of a claims and compensation claims officer, risk identification and underwriting concepts and occupational health and safety (OH&S).

FSW502 Workers Compensation Law and RegulationLooks at the relevant Acts that impact on workers compensation in each of the jurisdictions in Australia, and the key legal elements and compensation principles when establishing claims. Students will learn how to maintain company records in claims management to assist in legal defence and the impact of the Privacy Act, Freedom of Information (FOI) Act and OH&S Act. This module will also examine the role of the supervisor in a workers compensation environment.

FSW503 Workers Compensation Claims ProcessesProvides an overview of the workers compensation/injury management claims handling process and identifies the milestones in this process, as well as regulatory obligations. Students will learn OH&S and workers compensation legislative obligations around documentation requirements, procedural fairness and recoveries, injury notification and reporting. The module will also cover claim estimation, investigation processes, liability, payment entitlements and monitoring, reviewing and closing a claim file.

FSW504 Workers Compensation Case ManagementExamines the role of the case manager and the case management process, the medical environment, the injury management process, and the return to work process. This module will provide an overview of case management techniques and the medical environment including terminology, basic human anatomy, common injury types and typical duration of treatment. Students will also learn about dispute resolution processes and negotiation skills, injury management and treatment plans, rehabilitation and return to work plans and rights and obligations of parties to workers compensation/injury management claims.

More informationA complete listing of all AQTF competencies covered in each of the Diploma sections is available on the Institute’s website at www.theinstitute.com.au/wc.



Studying with the InstituteThe Institute offers students the option of distance learning, or recognition of prior learning to ensure they can find the best way to study, reflecting their own experience and learning preferences. While studying, the Institute’s award-winning support services ensure that students are able to get the most out of their studies and always have the assistance that they need to succeed.

Course deliveryThe Institute offers two ways to gain credit for its modules and complete a qualification:

Distance learning1.

Recognition.2.

1. Distance learningDistance learning is a flexible method of study where comprehensive learning and assessment materials are provided in a printed or online format, allowing you to study at your own pace. Study and assessment takes place within a study period which has fixed dates for beginning and completing your studies.

Study PeriodsThere are six Study Periods throughout 2010, which are broken into two separate Study Streams. The enrolment intake dates are every two months throughout the year. Students can pick one of either of the two Study Streams, or mix-and-match between Study Streams.

Each Study Stream allows students to complete three modules in one year without overlapping their studies. The study periods within each stream are approximately 12 weeks in duration. Once a student completes a Study Period and has received their results they have ample time to enrol in their next subject.

Study materialsAll students, with the exception of re-enrolments, are sent study materials. Students who enrol early will receive their study materials by the commencement of the study period. All other students will receive their materials within 10–15 business days of enrolling. In addition to the hardcopy, all students will have access to softcopy materials, including the assignment, three weeks prior to the commencement of the study period via the Institute’s website.

AssessmentDuring an elected Study Period students must successfully complete an assignment and an exam to pass the module.

The assignments will be due for all students three weeks prior to their examination and all students will receive their assignment results one week prior to the examination.

Commencing in 2010 all Institute examinations will be conducted online. Students will now have the ability to choose to sit their examination at an Institute venue or at their own place of work, using an Institute-approved person to act as their examination supervisor.

For those students who are completing their examination at an Institute venue, students may request one of four possible examination times throughout the exam day, however the Institute will not be able to accommodate all requests and preference will be given to those students who enrol early.

Final results are available from the Institute’s website approximately three weeks from the examination date (please refer to the Academic Calendar on page 66 for specific dates).

ResultsResults are available online from 10.00am AEST on the day results are released. Official Statements of Attainment are issued by mail within three business days of the results being released online.

Key datesFor easy reference, the 2010 Academic Calendar includes all key dates for each Study Period and can be found on page 66.

2. RecognitionThe Institute acknowledges skills and knowledge from a range of learning settings (formal, informal and non-formal):

Formal • – Credit Transfer (Exemption) – Credit Transfer (National Recognition)

Informal and Non-Formal • – Recognition of Prior Learning (RPL).

For more information on RPL and to find out if you are eligible, visit www.theinstitute.com.au/rpl.


Student Support servicesThe true value of the Institute and what distinguishes it from other education providers, is the comprehensive and supportive learning environment provided. The Institute offers the following support to assist students while they are studying:

Customer ServiceThe Institute’s expert Customer Service team are available to assist students with any queries that they may have relating to the administration of their enrolment, such as course details, Study Period transfers and special consideration, as well as Recognition of Prior Learning, assessment and membership.

Please contact the Customer Service team directly on (+61 3) 9613 7280 (New Zealand freecall 0800 103 675) or email [email protected].

Student Support staffTo ensure that students get the most out of their learning experience, the Institute’s dedicated Student Support staff are available to provide them with guidance and assistance while they work towards their qualification. Student Support provide assistance ranging from assistance with study material content queries, to explaining assignment and exam requirements, making the most of online study and mentoring, to advising on credit transfers and educational pathways.

Subject Matter ExpertsThe Institute has Subject Matter Experts (SMEs) to assist students throughout their study. Contacted via the Institute’s online discussion forums, they hold a wealth of financial services knowledge and respond to requests for assistance within one to two business days.

The latest learning resourcesInstitute modules have comprehensive printed learning resources that provide substantial technical detail, with self-help questions and answers. The Institute’s SMEs are drawn from the who’s who of financial services, and it shows in the quality of the materials. Many modules have printed learning materials to use in addition to the online materials, providing an opportunity for peer learning.

Online support and referencesThe Institute provides a range of online materials and services designed to support and assist students to learn effectively and apply their knowledge and skills in the workplace. This includes online discussion forums, which they can use to submit enquiries regarding their studies and be answered by an industry expert. The Institute’s website also features guidelines for writing the assignment, preparing for exams and a glossary of financial services terminology.

Education Support programThe Institute’s Education Support program provides access to experienced and qualified insurance professionals in a one-on-one mentoring situation to support students with their studies. Mentors are experts in their field and are ready and able to provide assistance and guidance with studies.

Student newslettersInstitute student newsletters provide the latest information on module and assessment requirements, learning and study tips and forthcoming workshops and conferences.

Institute study groupsInstitute study groups are an ideal way to make contact with other students who have enrolled in the same module, and who have nominated to participate in a study group.

The study groups are initiated by Student Support, but run by the students themselves. Study group members can choose to interact via email, phone or face-to-face if suitable. Study groups can be a great support to learning and provide a way to network with industry contacts from all over the world.

More informationFor more information on student administration, course delivery, assessment, student support services and academic awards and scholarships visit www.theinstitute.com.au/study.

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Sampath Soysa ANZIIF (Mem) Senior Associate | Moray & Agnew Solicitors|

" The insurance industry is a rewarding career choice given the variety of matters and human issues I deal with on an everyday basis and also the fact that it is fundamental to our country's economy and lifestyle. To be a part of this is tremendous."


Student Membership

Student Membership aims to support and enhance the careers of students while they are studying towards a professional qualification.

Upon enrolling, a student automatically becomes a Student Member, joining thousands of other insurance and finance students and over 12,000 professionals who are committed to fostering high professional standards and contribute to an innovative, vibrant and competitive industry.

Institute membership demonstrates a high level of specialisation and expertise attained through industry recognised qualifications and backed by continuous professional development. Being a member is often a requirement for career progression in many insurance companies.

Student Members are able to take advantage of a range of membership benefits including:

Membership cardStudents are issued with a membership card to display membership of the Institute and use as a reference.

AccessStudent Members have discounted access to all of the hundreds of conferences, seminars, and training events the Institute runs each year to support members’ study and career development.

InformationStudent Members receive the ANZIIF Journal in print and online which keeps them up-to-date on industry issues and trends, profiles of industry leaders, and provides the latest HR issues and news. The Journal covers every field of insurance and is the longest running and most widely read insurance publication in the Asia-Pacific region.

NetworkingStudent Members are part of a vast community of insurance professionals committed to their industry. Through networking events such as the Generation i program for young insurance and finance professionals, or the hundreds of other events that the Institute runs each year we assist members to connect with the right people and build long-lasting professional relationships.

Professional development Through professional development events, discussion groups, mentoring programs and online forums, Student Members are able to tap into a vast bank of knowledge and experience.

ScholarshipsStudent Members have access to a number of amazing industry scholarships that can open the doors to career opportunities and send recipients to insurance conferences and seminars in London, the United States, Asia and Australia.

higher educationStudent Members have exclusive access to graduate and postgraduate university programs so they continue their studies to the highest levels.

Instant recognition upon qualification The Institute’s Certified Insurance Professional (CIP) program sets the standard of professionalism for the insurance and financial services industry.

Upon completion of a qualification, Student Members are automatically upgraded to the appropriate professional level of ANZIIF membership and become a Certified Insurance Professional with access to the use of internationally recognised post-nominals to indicate the level of industry qualification achieved.

To find out more about Student Membership please visit www.theinstitute.com.au/membership.


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Membership

ANZIIF’s Certified Insurance Professional (CIP) Membership sets the standard of professionalism for the insurance industry, demonstrating an insurance professional’s level of skill, qualification and commitment to higher standards and their career.

CIPs are internationally recognised and highly regarded throughout the financial services industry as insurance professionals who distinguish themselves through an Institute qualification or recognised equivalent, maintain up-to-date technical skills and knowledge through a program of professional development, and abide by the ANZIIF Code of Ethics, ensuring best standards of professional practice and integrity.

CIP membership is very often a requirement for employment and career progression in many insurance companies as it demonstrates a high level of specialisation and expertise, attained through completion of the Institute’s internationally recognised education programs.

CIP status also provides an invaluable tool for Australian financial services professionals to demonstrate that they are maintaining compliance with ASIC RG 146, and for professionals in Hong Kong and Singapore to demonstrate that they are meeting their continuing professional development requirements within their country.

ANZIIF actively promotes CIP throughout the financial services industry and broader community, as the symbol of insurance and finance professionalism.

Membership benefitsInstitute members receive a range of benefits to assist them in their careers, promoting their professionalism and supporting them in professional development. These include:

International recognition via the ANZIIF CIP post-nominal A designation that displays to employers, colleagues, and the public, the level of skills and expertise and the professionalism of all ANZIIF Certified Insurance Professionals.

ANZIIF post-nominalFellow ANZIIF (Fellow) CIP

Senior Associate ANZIIF (Snr Assoc) CIP

Associate ANZIIF (Assoc) CIP

Member ANZIIF (Mem)

Ordinary no post-nominal

The Institute Journal An industry magazine, delivered in print and online, which focuses on current issues in the insurance and financial services markets.

Membership certificate and cardA membership certificate and membership card to proudly display CIP membership level and act as a reference for member details.

My InstituteAnother benefit is access to the Institute’s online membership portal, My Institute. This allows members to make the most of Institute information and services that best suit their industry and location. My Institute also contains each member’s Personal Learning Portfolio, which members can use to track their professional development, report activities to their employer and to record CIP points.

Discounted events and professional developmentExclusive and/or discounted access to a comprehensive range of professional development programs including:

discounts to Institute events – more than 250 annually•

almost 50% discount on a subscription to • Insite – the Institute’s online professional development and learning management system

selected complimentary online learning activities and education •resources.

Exclusive access to member services Access to a range of special member services including:

exclusive access to graduate and postgraduate university •programs

exclusive and/or discounted access to specialist discussion •groups and networking and social activities

eligibility for scholarships established by the Institute in •partnership with leading industry organisations.

CIP Membership – Be Recognised


CIP membership levelsThere are several levels of CIP membership that reflect the different levels of qualifications and experience of Institute members. CIPs enjoy all the benefits of membership and the support of an international community of like-minded professionals. The CIP post-nominal designates members who undertake an annual program of continuous professional development to maintain their skills and knowledge at the highest levels. The CIP membership table below explains the levels of CIP membership and the eligibility requirements for each.

CIP membership

CIP Level Eligibility Post-Nominal Election Fee Annual Fee

Fellow Fellowship is the most prestigious level of membership, representing insurance professionals who have completed postgraduate qualifications in financial services and have strong technical knowledge of, and experience in, the industry.

ANZIIF (Fellow) CIP A$170 NZ$205 International A$170

Australia A$360 New Zealand NZ$325 International A$250

Senior Associate

Senior Associate membership represents financial services professionals who have completed a specific insurance/finance qualification equivalent to the Institute Diploma or Advanced Diploma level.

ANZIIF (Snr Assoc) CIP A$170 NZ$205 International A$170


Associate Associate membership represents financial services professionals who have completed a specific insurance/finance qualification equivalent to the ANZIIF Certificate IV level.

ANZIIF (Assoc) CIP A$170 NZ$205 International A$170


Non-CIP membership

Member Level Eligibility Post-Nominal Election Fee Annual Fee

Member Available to anyone who is ASIC RG 146 Tier 1 compliant or has completed a tertiary degree in any discipline.

ANZIIF (Mem) A$170 NZ$205 International A$170


Ordinary member

An open level of membership available to anyone. No post-nominal A$170 NZ$205 International A$170


Membership

Non-CIP membershipNon-CIP membership is available for those who work in the industry but have not completed an industry qualification. Non-CIP members receive all of the same membership benefits, including the Journal, membership card and discounts to Insite and Institute events, however they are not able to become Certified Insurance Professionals. The Non-CIP membership table explains the levels of Non-CIP membership and the eligibility requirements for each.

The information in this table is true and correct at the time of publishing. The Australian and New Zealand Institute of Insurance and Finance reserves the right to amend the information contained herein. Any amendments made to these tables during 2010 will be made available on the Institute’s website at www.theinstitute.com.au.

Gaining CIP membership with overseas qualificationsThe Institute offers special membership arrangements for graduates with overseas qualifications. The Overseas Qualification Table available on the Institute’s website (www.theinstitute.com.au/membership_pathways), lists all of the existing Institute CIP and membership arrangements for overseas graduates. If your qualification is not listed, you may submit your qualification for consideration of membership eligibility to [email protected].


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CIP FellowshipMembers are eligible to upgrade their membership to the most prestigious Institute membership level of CIP Fellow by obtaining 100 points through the Fellowship Passport system.

The Fellowship Passport system considers a variety of factors in an applicant’s professional knowledge and experience, including: postgraduate qualifications, industry contribution, relevant university studies and professional development that contribute to the requirements for CIP Fellowship. Each factor is assigned a specific value using a points-based system.

Prospective CIP Fellows are able to allocate and combine the points under each category, as relevant to their situation, to attain the required 100 points to be eligible for CIP Fellowship.

Fellowship passport criteria and point allocationThe table shown below outlines the Fellowship Passport points allocation system. A total of 100 points and a minimum of two years’ insurance/finance industry work experience are required to be eligible for election to Fellowship. Applicants will be required to supply certified documentation supporting their application.

Fellowship criteria and point allocation

Category Points

Deakin University (Australia): Graduate Diploma of Insurance, Graduate Diploma of Financial Services (Insurance), Graduate Diploma of Financial Services (Financial Planning), Master of Insurance and Risk Management, MBA and Masters of Commerce (Insurance/Financial Planning specialisations is required)

Charles Sturt University (Australia): Master of Applied Finance^

Nankai University (China): Postgraduate qualification with at least six subjects majoring in insurance

The Central University of Finance and Economics (CUFE) (China): Postgraduate qualification with at least six subjects majoring in insurance

100

Completion of an Institute recognised postgraduate qualification with at least four subjects directly applicable to the insurance/finance sector (This includes insurance, life insurance, superannuation, financial planning, reinsurance, risk management, actuarial studies, loss adjusting, distribution and insurance law)*

80

Completion of an Institute recognised postgraduate qualification in finance, commerce, business, law, economics, accounting, management, marketing*

60

Charles Sturt University (Australia): Master of Management 60

Advanced Diplomas of Financial Planning or Risk Management 25

Charles Sturt University (Australia): Bachelor of Business (Insurance) 25

Senior Associate CIP of the Institute or the completion of a recognised specific insurance/finance qualification equivalent to the ANZIIF Diploma level**

25

University of Technology Sydney (UTS) (Australia) – Executive Certificate in Insurance 25

Associate CIP of the Institute or the completion of a specific insurance/finance qualification equivalent to the ANZIIF Certificate IV level**

20

10 or more years’ industry experience (a written application is required confirming that insurance/financial services activity has been the applicant’s central role for 10 years)

10

Completion of Australian Securities Investments Commission (ASIC) RG 146 Tier 1 compliance or other overseas law and regulation training recognised by the Institute***

10

Completion of the Institute’s ethics module via Insite 5

Applicants who are within five (5) points of gaining Fellowship may submit an application to the Institute requesting consideration of their individual case. Applicants will need to provide evidence that their specific circumstances are worthy of review and consideration for the discretionary award of five (5) points. For example, demonstrated exceptional leadership in the industry beyond the scope of what is outlined in the Fellowship Passport. The Institute’s Fellowship Review Committee has the discretion to review the application and determine whether Fellowship will be granted.

^Applicants need to have completed an Institute award course in addition to the completion of Master of Applied Finance to achieve 100 points.

* Points may only be accrued once for undertaking one postgraduate qualification.

** Points may only be accrued once for undertaking either a Certificate IV or a Diploma.

*** Points can only be accrued once for undertaking ASIC compliance modules. Similarly, an overseas applicant can only accrue points once for undertaking other overseas law and regulation training recognised by the Institute.

The information in this table is true and correct at the time of publishing. The Australian and New Zealand Institute of Insurance and Finance reserves the right to amend the information contained herein. Any amendments made to this table during 2010 will be made available on the Institute’s website at www.theinstitute.com.au.


CIP and ongoing professional development opportunitiesThe Institute places great importance on the ongoing professional development of its members. The professionalism of the insurance and financial services industries is dependent on all participants maintaining a rigorous professional development program to reinforce their skills and knowledge beyond their qualifications.

The professional development requirements of CIP membership are flexible, allowing CIPs the freedom to build a professional development program that best suits their career requirements.

All professional development activities, whether delivered by the Institute, the workplace or any other education provider, contribute towards a member’s annual CIP requirement, including some not directly related to the industry. Examples of activities that can be used to claim CIP points include:

attendance at seminars and conferences•

online professional development•

in-house training•

professional reading•

successful completion of an award course module•

presentation at a seminar•

mentoring ANZIIF award course students.•

For more information on the professional development requirements of CIP membership and the types of activities that can be counted towards CIP points, visit the Institute’s website at www.theinstitute.com.au/cip.

The Institute offers a wide range of professional development opportunities for CIPs to maintain their technical and practical skills and industry knowledge.

Institute events The Institute offers a comprehensive range of conferences, seminars, training and networking opportunities and events to support the careers of insurance professionals. These events regularly take place all over Australia, New Zealand and Hong Kong and are also conducted in many other major centres around Asia.

The Institute also runs a range of discussion groups in selected capital cities. These groups regularly meet to discuss specialised areas of interest to members. Institute CIPs and non-qualified members receive up to 20% discount on registration to this type of event.

Institute events are a valuable resource for networking and professional development opportunities, and all insurance professionals are encouraged to take advantage of these opportunities and become involved in their local events.

Membership administration

How to elect to become a CIP member after completing a qualificationFrom 2010, upon completion of a qualification Student Members are automatically upgraded to the appropriate professional level of ANZIIF membership and become a Certified Insurance Professional (CIP). Those who studied with the Institute prior to this will need to follow the process below:

Identify the appropriate CIP level and corresponding entry 1. requirements (see the membership tables on page 62).

Calculate the appropriate membership fee depending on the 2. membership level. An election fee is applicable in addition to the annual membership fee.

Students qualifying for membership through an Institute course 3. can apply online via the Institute’s website at www.theinstitute.com.au/membership. Alternatively, applicants can obtain a membership election form from the website or by contacting Customer Service at [email protected], or telephone (+61 3) 9613 7280 (New Zealand freecall 0800 103 675).

Complete the membership election form and send via post with appropriate payment to the Australian and New Zealand Institute of Insurance and Finance, Level 8, 600 Bourke Street, Melbourne VIC 3000, Australia.

External qualificationsIf applying for membership with qualifications from another education provider, applicants will need to provide certified copies of their qualifications via post with the application (for information on how to have documents certified please visit www.theinstitute.com.au/membership). The Institute’s website lists the educational requirement for each membership level.

As a professional association, the Institute reviews its membership criteria, benefits and eligibility requirements from time to time. All decisions on election to membership will reflect the requirements at the time of application, there is no guarantee of admission at the same level of membership that applied when studies were completed.

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How to renew annual membershipInstitute membership renewal is due and payable by 31 January of each year.

Current members can renew:

Online

Renew membership on the Institute’s website at www.theinstitute.com.au/membership. A valid credit card, your Institute Master ID and date of birth will be required to do this.

Email

Complete and email a membership renewal form (available from the Institute’s website) to [email protected].

Telephone

Contact Customer Service on (+61 3) 9613 7280 (New Zealand freecall 0800 103 675) to pay by credit card.

Fax

Complete and fax a membership renewal form (available from the Institute’s website) to (+61 3) 9642 4166.

Post a membership renewal form to:

The Australian and New Zealand Institute of Insurance and Finance Level 8, 600 Bourke Street Melbourne VIC 3000 Australia

bulk renewal

This process is applicable if membership is arranged by an employer through a company bulk renewal process. To find out more about this process contact the Institute’s Membership Team at [email protected].

How to upgrade a member levelUpon successful completion of an Institute award course your membership will be automatically upgraded to the eligible CIP membership level. An upgraded member’s enhanced status and higher skill level is reflected through the issuing of a new membership certificate and through access to a higher Institute post-nominal.

Those who qualify with another organisation may upgrade their membership via a membership upgrade form which is available from the Institute’s website. This form should be completed and returned with payment and a certified copy of the qualification certificates and/or academic transcript to the Australian and New Zealand Institute of Insurance and Finance, Level 8, 600 Bourke Street, Melbourne VIC 3000, Australia. The membership upgrade fee is A$95, NZ$95 or International A$95.

How to reinstate membershipIf membership has expired for more than 12 months, applicants can easily reinstate their membership by downloading and completing a reinstatement application form from www.theinstitute.com.au/membership and then contacting our Customer Service on (+61 3) 9613 7280 (New Zealand freecall 0800 103 675).

For more information on membershipFor more information on any of the CIP services, contact our Customer Service team at [email protected] or by calling (+61 3) 9613 7280 (New Zealand freecall 0800 103 675).


2010 Academic Calendar

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11/11/2010Enrolment

18/01/2011 Enrolment Change Cut-Off

25/01/2011 Assignment Due

10/02/2011 Assignment Results

17/02/2011 Exam

10/03/2011Results

09/09/2010Enrolment




02/12/2010 Exam

23/12/2010Results

15/07/2010Enrolment




07/10/2010 Exam

28/10/2010Results

20/05/2010Enrolment




12/08/2010 Exam

02/09/2010Results

10/03/2010Enrolment




27/05/2010 Exam

17/06/2010Results

03/02/2010Enrolment




22/04/2010 Exam

13/05/2010Results



Level 8, 600 Bourke Street Melbourne Victoria 3000 Australia

Telephone +61 3 9613 7280 Facsimile +61 3 9642 4166 [email protected] www.theinstitute.com.auABN 56 004 320 076

A Company Limited by Guarantee Incorporated In Victoria Australia

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