August 2009 Monthly ... › MetroPDFs › FinancialAudit...Note: METRO's vanpool service was renamed...

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Monthly Board ReportOperating • CapitalService • Performance

August 2009

METRO

Monthly Board Report

Operating • Capital • Service • Performance

August 2009

9/9/2009

Section A Operating BudgetAugust 2009 / budget vs. actualFY2009 YTD / budget vs. actual

Section B Ridership ComparisonRidership Trends

1. Local Bus 2. Park & Ride Bus 3. METRORail 4. METROLift 5. METRO STAR Vanpool 6. HOV Car & Van Pools & Non-METRO Buses 7. Ridership by Service Category

Section C Sales Tax & Fare Revenues

Section D Operating Ratio Statistics

Section E Service Performance Statistics

Section F Capital Budget

Section G General Mobility Budget

Section H Debt Service

August 2009MONTHLY BOARD REPORT

Table of Contents

A. OPERATING BUDGET

A-1. Comparison of Budget to Actual for the Month (August 2009)

FY2009 FY2009August August $ VarianceBudget Actual

Labor & Fringe Benefits 20,585,879 19,640,697 (945,182) -4.59%Materials and Services 15,292,725 15,398,384 105,659 0.69%

Total Operating Expenses 35,878,604 35,039,081 (839,523) -2.34%Reimbursements (9,208,067) (9,610,719) (402,652) -4.37%

Operating Budget 26,670,537 25,428,362 (1,242,175) -4.66%

A-2. Comparison of Budget to Actual Year-to-Date (11 Months)

FY2009 FY2009Year-to-date Year-to-date $ Variance

Budget ActualLabor & Fringe Benefits 226,103,811 219,803,270 (6,300,541) -2.79%Materials and Services 164,777,489 153,789,120 (10,988,369) -6.67%

Total Operating Expenses 390,881,300 373,592,390 (17,288,910) -4.42%Reimbursements (96,057,881) (92,844,320) 3,213,561 3.35%

Operating Budget 294,823,419 280,748,070 (14,075,349) -4.77%

Variance %

Variance %

(favorable)/unfavorable

(favorable)/unfavorable

Section A Page 1

B. RIDERSHIP

2,000

4,000

6,000

8,000

B-1 Local Bus Service Ridership 12 Month Rolling AverageBoardings (,000)

5,647 4,8773,000

4,500

6,000

7,500

FY2008 FY2009

August

B-1 Local Bus ServiceBoardings (,000)

‐13.6%

64,458 55,85950,000

58,000

66,000

74,000

FY2008 FY2009

Year‐to‐Date

B-1 Local Bus ServiceBoardings (,000)

‐13.3%

Section B Page 2

Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09

400

500

600

700

800


B-2 Park & Ride Bus Service Ridership 12 Month Rolling AverageBoardings (,000)

770695

600

700

800

900

FY2008 FY2009

August

B-2 Park & Ride Bus ServiceBoardings (,000)

‐9.8%7,916

7,1606,000

7,000

8,000

9,000

FY2008 FY2009

Year‐to‐Date

B-2 Park & Ride Bus ServiceBoardings (,000)

‐9.6%

Section B Page 2

400

800

1,200

1,600


B-3 METRORail Ridership 12 Month Rolling AverageBoardings (,000)

960 925400

800

1,200

1,600

FY2008 FY2009

August

B-3 METRORail ServiceBoardings (,000)

‐3.7%10,982 10,613

8,500

9,500

10,500

11,500

FY2008 FY2009

Year‐to‐Date

B-3 METRORail ServiceBoardings (,000)

‐3.4%

Section B Page 3

Note: Beginning in July 2008, fixed route ridership data reported are the unadjusted and unedited Automatic Passenger Counter (APC) registrations.

Section B Page 3

50

100

150

200

B-4 METROLift Service Ridership 12 Month Rolling AverageBoardings (,000)

122 130

50

100

150

200

FY2008 FY2009

August

B-4 METROLift ServiceBoardings (,000)

6.6%

1,332 1,355

1,150

1,250

1,350

1,450

FY2008 FY2009

Year‐to‐Date

B-4 METROLift ServiceBoardings (,000)

1.7%

Section B Page 4


75

150

225

300

Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09Note: METRO's vanpool service was renamed "Star" in April 2008.

B-5 METRO STAR Vanpool Ridership 12 Month Rolling AverageBoardings (,000)

233 214

75

150

225

300

FY2008 FY2009

August

B-5 METRO STAR Vanpool ServiceBoardings (,000)

‐8.1%

2,307 2,416

1,800

2,100

2,400

2,700

FY2008 FY2009

Year‐to‐Date

B-5 METRO STAR Vanpool ServiceBoardings (,000)

4.7%

Section B Page 4

750

1,500

2,250

3,000


B-6 HOV, Carpools, Vanpools & Non-METRO Buses Ridership 12 Month Rolling Average - Boardings (,000)

2,092 2,025

750

1,500

2,250

3,000

FY2008 FY2009

August

B-6 HOV ServiceBoardings (,000)

‐3.2%

23,59322,087

19,000

21,000

23,000

25,000

FY2008 FY2009

Year‐to‐Date

B-6 HOV ServiceBoardings (,000)

‐6.4%

Section B Page 5Section B Page 5

B-7. Ridership By Service Category

% ChangeYTD % Change

August-09 August-09 August-09 August-09Estimated vs. YTD vs.Boardings August-08 Boardings August-08

Fixed Route Bus ServicesLocal 4,877,078 -13.6% 55,858,809 -13.3%Park & Ride 695,038 -9.8% 7,159,798 -9.6%Total Fixed Route Bus Services 5,572,116 -13.2% 63,018,607 -12.9%METRORail 925,262 -3.7% 10,613,150 -3.4%Total Fixed Route Services 6,497,378 -11.9% 73,631,757 -11.7%

Special Bus ServicesMETROLift 130,013 6.6% 1,354,646 1.7%METRO STAR Vanpool 214,253 -8.1% 2,416,194 4.7%Internal Service 26 30.0% 6,824 -91.1%Total Special Bus Services 344,292 -3.0% 3,777,664 1.7%Total Bus and Rail Services 6,841,670 -11.5% 77,409,421 -11.1%HOV Carpools, Vanpools, and Non-METRO Buses 2,024,946 -3.2% 22,087,289 -6.4%TOTAL SYSTEM RIDERSHIP 8,866,616 -9.7% 99,496,710 -10.1%

RIDERSHIP DATA(Fixed Route Boardings are the unadjusted and unedited APC registrations)

Section B Page 6

$ Variance % VarianceFares 6.479 5.353 -1.127 -17.4%

Sales tax income (cash basis) 44.682 46.935 2.253 5.0%

$ Variance % VarianceFares 61.935 60.277 -1.658 -2.7%


$ Variance % VarianceFares 4.823 5.353 0.530 11.0%

Sales tax income (cash basis) 51.127 46.935 -4.192 -8.2%

$ Variance % VarianceFares 49.325 60.277 10.953 22.2%


August AugustBudget

C. SALES TAX & FARE REVENUES

C-1. Comparison of Budget to Actual for the Month (August 2009)

Dollars in MillionsFY2009 FY2009

Actuals

Budget Actuals

C-2. Comparison of Budget to Actual Year-to-Date (11 Months)


YTD YTD

C-3. Comparison of FY2008 to FY2009 for the Month (August 2009)

Dollars in MillionsFY2008 FY2009August August

C-4. Comparison of FY2008 to FY2009 Year-to-Date (11 Months)

Actuals Actuals

YTD YTDActuals Actuals


Section C Page 7

D. OPERATING RATIO STATISTICS

Operating Ratio 8%

FROM GOAL18% 20% 21% 19%

Total Fares plus Cost Recovery

Beginning in FY2006, a revised formula is being used to calculate the operating ratio. The revised formula more accurately states the revenues and cost relationships and is more comparable to published industry data.

GOAL

COST EFFECTIVENESS PERFORMANCE GOALSAugust 2009

YTD % Annual THIS FY2009 FY2009 VARIANCE

MONTH YTD

Total Transit Cost

FY2008

Section D Page 8

E. SERVICE PERFORMANCE STATISTICS

THIS FY2009 FY2009 MONTH YTD GOAL On-Time Performance (1) *

Local 66% 65.5% 61% 7.3% Park & Ride 77% 75.7% 74% 2.3% Weighted Average 69% 68.1% 65% 4.8%

Mean Distance Between Mechanical Failures (All buses) (2) 6,877 7,350 6,000 22.5%

SYSTEM QUALITY PERFORMANCE GOALSAugust 2009

YTD %VARIANCE

(2) Effective October 2006, MDBF Mechanical roadcalls are defined as any mechanical issue encountered duringoperation of the vehicle in revenue service that requires a maintenance action resulting from a mechanical failure.Mechanical failures include warranty and fleet defects but exclude accidents. This indicator is for the bus system butexcludes METROLift

(1) A local or express bus is considered on-time if it does not leave early and is less than 5 minutes late. A Park & Ridebus is considered on-time if it does not depart early (except in the morning when a bus can leave from a Park & Ride lotwhen full) and is less than 5 minutes late - measurements are for peak hours. OTP is measured by IVOMS whichcalculates data to the second. Beginning in FY2009, the 5 minute window is defined as anything less than 6 minutes.

Section E Page 9

YTDTHIS FY2009 FY2009

MONTH YTD GOAL Bus Accidents - absolute number (3) 35 431 561 -23.2% * - per 100,000 vehicle miles 0.62 0.71 0.94

Rail Accidents - absolute number (4) 2 31 39 -20.5% * - per 100,000 vehicle miles 2.64 3.52 5.40

Complaint Calls - absolute number 1,507 15,778 21,670 -27.2% * - as a % of boardings 0.0220 0.0204 0.0243

Major Security Incidents - total (5) 28 359 550 -34.7% * - per 100,000 boardings 0.409 0.464 0.616

Major Security Incidents - METRO properties (6) 20 188 352 -46.6% - per 100,000 boardings 0.292 0.243 0.395

(6) Major Security Incidents at METRO controlled properties is defined as incidents that occur at park and ride lots, transitcenters, on board buses & trains and on LRV platforms.

YTD %VARIANCE

(Neg=Better Than Goal)

(5) Total Major Security Incidents are based on two industry standards: The FBI Uniform Crime Report and the NationalTransit Database Report issued by the Federal Transit Administration. The 8 categories included are: homicide, forciblerape, robbery, aggravated assault, burglary, larceny and theft, motor vehicle theft and arson.

(4) Rail Accidents reflect collisions between METRORail and vehicles

(3) This indicator is for the bus system and includes METROLift.

excludes METROLift.

Section E Page 9

E. SERVICE PERFORMANCE STATISTICS

89% 92% 89% 90% 88% 84% 88% 88% 86% 88% 89% 89%

199

367

38

0

10

20

30

40

50

60

70

80

90

0

50

100

150

200

250

300

350

400

450

Sep 08 Oct 08 Nov 08 Dec 08 Jan 09 Feb 09 Mar 09 Apr 09 May 09 Jun 09 Jul 09 Aug 09

Aver

age

Wai

t Tim

e (s

econ

ds)

Goa

l = 6

0 Se

cond

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Tota

l Cal

ls/ R

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(000

's)

Serv

ice

Leve

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)

Customer Information Center Key Indicators

IVR and Web Trip Planner Implemented September 30, 2005

Total Calls includes total calls routed to agents plus total number of automated schedule lookups.

Service Level = Calls answered by Customer Information Specialists (CIS)/Calls Offered to CIS.

Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09Service Level (%) Calls Received and Routed to Customer Service (000's) Total Calls Average Wait Time (sec)

Section E Page 10

F. CAPITAL BUDGET

Total Capital Budget 45,963 26,947 402,440 165,542 (236,898) -58.9%

G. GENERAL MOBILITY PROGRAM

Total General Mobility 28,929 19,668 141,580 87,927 (53,653) -37.9%

H. DEBT SERVICE

Total Debt Service 681 22 6,835 2,262 (4,574) -66.9%

YTD FY2009 Variance

AugustFY2009 Budget

AugustFY2009 Actuals

YTD FY2009 Budget

YTD FY2009 Actuals

YTD FY2009 Variance

YTD FY2009 Budget

YTD FY2009 Actuals

AugustFY2009 Budget


YTD FY2009 Variance

AugustFY2009 Budget


YTD FY2009 Budget

YTD FY2009 Actuals

Sections F, G and H Page 11

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