Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance
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Transcript of Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance
![Page 1: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/1.jpg)
Global Supply Chain Auditing using EQMS
"Quality Engineers used to spend two days
writing up an audit report. Now it takes half an
hour at the end of each day to send it through."
and sixteen other lessons learned...
Interview with Nigel Mangnall, Head of Quality & Compliance at Carillion Direct Sourcing
www.eqms.co.uk
![Page 2: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/2.jpg)
About This Presentation
Nigel Mangnall is Head of Quality & Compliance atCarillion
Direct Sourcing, working from Shenzen, China.
He kindly shared the critical lessons learned after two years
using EQMS Audit & Inspection Manager.
This presentation is a summary of an interview with Gemma
Baldan, Key Account Manager, and Emily Hill, GRC Digital
Marketer at Qualsys in January 2016.
www.eqms.co.uk
Listen to the Podcast and Read the Blog Article Here
Listen to the Podcast and Read the Blog Article HereNigel Mangnall
Head of Quality & Compliance at Carillion
Gemma BaldanKey Account Manger at Qualsys
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
![Page 3: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/3.jpg)
Contents
1) 84% Time Saving
2) Easily Monitor Supplier Performance
3) Covers all Business Areas
4) Data is Entered Consistently
5) Actions Can Be Viewed on the Go
6) Nothing is Lost in Translation
7) Improves Productivity
8) Removes Ambiguity
9) Accelerates Training Time
10) Eliminates Information Silos
11) Keep Control
12) Improves Objective Audit Results
13) Monitor Staff Performance
14) Improves Task Ownership
15) More Sustainable Supply Chain
16) Ensure Closed Loop Processes
17) Know Where Staff Are
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog www.eqms.co.uk
![Page 4: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/4.jpg)
84% Time Saving
"Quality Engineers used to spend two
days writing up an audit report.
Now it takes half an hour at the end of
each day to send it through."
www.eqms.co.uk
#1
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 5: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/5.jpg)
Easily monitor
supplier performance.
"EQMS Audit Manager helps me to
monitor what goes on and I can
review supplier's performances...
I instantly know whether suppliers are
getting better, worse or staying the
same..."
www.eqms.co.uk
#2
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 6: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/6.jpg)
Covers all
business areas.
"EQMS copes with a large audit,
which I was surprised about…
This covers all areas of the business:
Environment, CSR, Quality, Health
and Safety, Compliance and Risk
Assessment…”
www.eqms.co.uk
#3
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 7: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/7.jpg)
Data is entered
consistently.
www.eqms.co.uk
"All the questions are in and fixed...
As long as I can get people putting
in the data in the same way, then it
is good data."
#4
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 8: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/8.jpg)
Actions can be
viewed on the go.
"Audit findings and actions
can now be viewed on the
mobile application which
means that audit data can
be accessed anywhere..."
www.eqms.co.uk
#5
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 9: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/9.jpg)
Nothing is lost in
translation.
"...Very large reports would be
handwritten in Chinese, then
translated, leaving room for
misinterpretation.
EQMS eliminates this issue..."
www.eqms.co.uk
#6
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 10: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/10.jpg)
Improves
productivity.
"Administrative burden is
reduced so the Quality
Engineers can now take on
more work."
www.eqms.co.uk
#7
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 11: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/11.jpg)
Removes ambiguity.
"Attached to each question is an
explanation of why that question is
required and how to score it. This
improves clarity and keeps
misinterpretation to a minimum."
www.eqms.co.uk
#8
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 12: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/12.jpg)
Accelerates training
time.
"I can take a Quality Engineer who
has never done an inspection
before, and they can look through
that product specification and from
that they can understand why that
question is there."
www.eqms.co.uk
#9
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 13: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/13.jpg)
Eliminates
information silos.
"All data is in one place so they
do not need to look through an
archive folder somewhere on the
system."
www.eqms.co.uk
#10
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 14: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/14.jpg)
Keep Control
"EQMS Audit Manager helps me to keep
control over what is going on….
… It could be four or five days down the
road before I see a report from
something."
www.eqms.co.uk
#11
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 15: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/15.jpg)
Removes
subjectivity.
"Before the scoring system was
subjective....
The system prevents it from being
subjective because we can tailor
the system and give a reason why."
www.eqms.co.uk
#12
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 16: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/16.jpg)
Monitor staff
performance.
"It offers good data to look at my
staff and monitor how well they
are performing."
www.eqms.co.uk
#13
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 17: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/17.jpg)
Improves task
ownership.
"The sourcing team are all tied into
EQMS Audit Manager which
means there is always someone
from the supply chain who gets an
action."
www.eqms.co.uk
#14
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 18: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/18.jpg)
More sustainable
supply chain.
"... In two weeks time, I would
say "Well please tell me we
didn't ship that!""
www.eqms.co.uk
#15
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 19: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/19.jpg)
Ensures closed
loop processes.
"Actions can not be left, the system
all ties together and this prevents
any issues going overlooked."
www.eqms.co.uk
#16
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 20: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/20.jpg)
Know where
staff are.
"...because I have 12 Quality Engineers,
I can use EQMS Audit Manager as a
calendar so I know where they all are…
I used to have Outlook Calendar where
they all had to put their movements."
www.eqms.co.uk
#17
Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
- Nigel Mangnall, Head of Quality and Compliance at Carillion
![Page 21: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/21.jpg)
www.eqms.co.ukListen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog
Listen to the Podcast
Read the Blog Article Here
![Page 22: Auditing Suppliers EQMS Audit Manager: 17 Lessons from Carillion's Head of Quality and Compliance](https://reader031.fdocuments.net/reader031/viewer/2022021922/58ed99391a28abfc768b46db/html5/thumbnails/22.jpg)
Email:
Tel:
Web:
+44 (0) 114 282 3338
Contact Qualsys:
www.twitter.com/qualsyseqms
www.youtube.com/QualsysLtd
www.linkedin.com/company/qualsys-ltd
compliance.eqms.co.uk/blog
Qualsys Ltd Aizlewood Mill,
Nursery Street,
Sheffield
S3 8GG, UK
www.eqms.co.uk