AUDIOVISUAL • CONTROL ROOM

UNIFIED COMMUNICATION • MANAGED SERVICES

vistacominc.com

Clients • Employees • Company • Community

At Vistacom, our mission is to help our clients achieve their business goals by improving communications through design, integration, and support of the right technology solutions with a focus on our:

OUR MISSION

Your Trusted Partner: We put your interests first. We start with your needs and deliver solutions to retain and grow long-term partnerships.

Delivering Expertise: We deliver measurable value through a knowledgeable and certified staff, leading-edge technology, and principles based on our experience in your industry.

Taking Ownership: We treat your business challenges as if they are our own. We roll up our sleeves and serve as dedicated members of your project team.

OUR VALUE

BYOD & Collaboration Tools • Streaming & ArchivingFull Presentation & Training Systems

Annual Service & Maintenance Contracts

From concept and installation to onsite training and support, Vistacom creates AV and IT solutions that suit your unique needs. Customized end-to-end AV and IT solutions include:

OUR FOCUS

OURPROCESSTHE CUSTOMER LIFECYCLE JOURNEY

Site AnalysisAll projects begin with a thorough site analysis to ensure that the project scope is precisely defined to all client expectations.

Design/BuildVistacom’s design team, including an account executive, applications engineer, and programmer, will work with personnel to develop customized solutions to fit an organization’s needs and budget. Vistacom also undertakes feasibility testing to ensure that the solutions developed deliver the performance expected.

Custom ProgrammingClear, concise system interfacesmake our communication systemseasy to use, even by non-technicalpersonnel.

Project ManagementA dedicated project managementteam closely monitors your entireinstallation and ensures that facility downtime is minimized.

Quality AssuranceAll projects are implemented usingAV9000 compliance standards – a quality management system using state-of-the-art monitoring and measuring techniques, whichensures products are deployed in the best possible manner, providing cost savings to all parties.

TrainingAn AV system is only as effectiveas the people who use it, andour specialized training programsgive you the confidence andunderstanding to use your equipment to its fullest capabilities.

Engineering & market leader in innovation

Work with your team to customize your needs

Establish best pricing model PURCHASE

Provide training to get best employee

adoption &business outcome

Manage, service, and support for maximum uptime

Periodic review, business planning & budgeting, and leading-edge innovation

RECOMMEND

Understand yourbusiness & industry

Implement with factorytrained experts & AV9000 processes

RECEIVE

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OUR CUSTOMERSVistacom serves a vast marketplace, helping solve challenges for operations of every size around the world. Not constrained by boundaries, Vistacom is ready to respond to your unique needs.

• Presentation and training systems• Comprehensive video-conferencing solutions• AV/IT network integration• Digital signage• Video on demand, streaming, and archiving

AUDIOVISUALSYSTEM INTEGRATION

• End-to-end design and integration• Needs analysis and ConOps review• OpSec and compliance assessments• Operator workstation and console design• Sightline analysis• Enterprise solutions including mobile sharing

COMMAND &CONTROL CENTERS

• Audio and video conferencing• Data sharing over desktops or mobile devices• Web sharing• Voice applications• Advanced collaboration and visualization• Facilitating efficient remote and on-prem teamwork

UNIFIEDCOMMUNICATIONS& COLLABORATION

Government • Houses of Worship

Entertainment • Transportation • Utilities

ADDITIONAL MARKETS

For real-life application stories on how Vistacom has worked with each ofthese vertical markets, visit www.vistacominc.com/resources/case-studies for more information.

Education

Corporate

Healthcare

Security

VIDEO WALLS I CCTV MONITORS I DIGITAL SIGNAGE I LED DISPLAY WALLS

Orion Images Corp is a global leading commercial display specialist providing a full range of displays for CCTV, LCD/LED video walls, etc.

With an in-house research and development center, backed by ISO9001 certified manufacturing, all of our products are professionally designed to perform within 24/7/365 applications.

www.orionimages.com

R4N VIDEO WALL

4K UHD MONITOR

Vistacom not only supports in-house training for staff but also values the partnerships we hold within the industry. These relationships bring significant value to our clients and customers, solidifying our dedication to be the best in our field.

CREDENTIALS & CERTIFICATIONS

AQAV AV9000 Compliant

AVIXA APEx Audiovisual Provider of Excellence

AVIXA Certified Employees: CTS, CTS-D, CTS-I

Microsoft Gold Certified Partner

Cisco Certified Premier Partner

SCN Top 50 Systems Integrator

Polycom Silver Integrator Partner

vistacominc.com

As an active member of the PSNI Global Alliance, Vistacom is tightly connected to the most elite technology providers in the AV industry across the globe. With this vast network of quality partnerships, PSNI enables Vistacom to serve more customers in the United States and around the world more effectively and efficiently.

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1902 Vultee Street, Allentown, PA 18103 • Phone: 610-791-9081 • Toll-Free: 800-747-0459

vistacominc.com

Customer Care Protection Options• Basic support• Preferred support• Preferred plus support

Help Desk & Live Support• Guaranteed 24/7/365 telephone support• One-hour telephone response time• Audiovisual and presentation user interface instruction and troubleshooting

Remote Monitoring,Diagnostics & RepairThrough real-time monitoring and testing, complete with error detection and notification, Vistacom can be your eyes and ears, reacting to issues through remote diagnostics and repair before it becomes a concern for you.

Onsite Service & SupportVistacom offers next-day technician dispatch when the need arises. Our certified staff will evaluate the situation and either repair, exchange, or replace the faulty equipment.

Continuing PerformanceIncludes scheduled maintenance visits designed to ensure that your equipment continues to perform to its fullest potential, maximizing the longevity of your system.

Ongoing EducationOngoing training allows your staff to develop the knowledge and skills needed to effectively operate your technology throughout the life of your systems. Certified trainers ensure system mastery.

With Vistacom’s managed services solutions, customers do not have to worry about the integrity and reliability of their investments. Vistacom develops operating standards, procedures, and services designed to increase equipment life while decreasing maintenance costs and downtime.

MANAGED SERVICESMANAGED SERVICES