AudioCodes SEMQuick Overview

2014

John D’AnnunzioVP Sales

VoIP Triage Complexity

Virtualization BYOD

Data Network Security

VoIP applications operate on top and parallel to existing infrastructure:

IT Departments need to manage new trends with fewer resource:

The Cloud

Legacy Telephony

IT Benefits• Identifying local and remote root cause of voice issues – Save IT Time and Money• Being notified on VoIP network problems as they appear • Deciding on bandwidth expansions• Verifying service provider SLA

Branch ABranch B Branch C

MPLSPSTN

Unmanaged Networks

SIP trunk

Service provider SLA ITSP

IP-PBX

Mediant 3000 E-SBC

WiFi high jitter

VoIP Quality of Experience, a challenge for the enterprise and SP

Over utilized links

Internet

VoIP troubleshooting Dilemma

WHERE DO I START ???

Market research:“When it comes to troubleshooting performance issues,

organizations spend 58% of the available time identifying the root cause of an issue”

Key challenges for APM:1) time spent on troubleshooting performance issues2) Identify performance issues before they affect the

end user”

SEM Reports & Views Examples

• Provide reports which helps to diagnose the problem

• Real-time view of the network performance

• Alerts the operator when problem starts to occurs

Hourly quality breakdown Point to point analysis

Real-Time Network View Daily quality breakdown

The SEM way

Data Center

Branch Office 1

Branch Office 2

Mediant3000 E-SBCMediant1000 E-SBC

John James(Remote Worker/WAHA)

PC SIPClient

Wi-FiHome-spot

PSTN

ITSP

EMS-SEM

TDM

trun

k 1

Inter branch trunk 1

Branch 1 - SIP trunk

Inter

bran

ch tr

unk 2

QoE CDR

QoE CDR

SEM

1. Voice quality is measured on AudioCodes SBCs and gateways (on both VoIP and TDM links)

2. QoE CDRs sent to SEM3. SEM performs QoE in-depth

analytics and reporting

App server

trunk 3

SEM In Lync Environment

* Roadmap 07/2014 – Lync CDR collected directly from Lync

Thank You!