Audio Conference Bridging (2)

8/11/2019 Audio Conference Bridging (2)

1/10

Audio Conference Bridging

Prepared by: Helmi Murad

TRI


2/10

Assumptions

Weve decided that 3rdparty audio

conferencing solutions might be able to

address some of our pains

That we will enjoy cost savings with these

solutions in comparison to conventional

methods such as f2f meetings


3/10

Selection Criteria

Voice quality

Pricing (rate, structure, approach)

No min charges/usage

No entry/exit fees

Bridging number (local)

Features Reservation less/ad-hoc

Pay-per-use


4/10

Providers

Intercall

Arkadin

PGi V-Cube


5/10

Price Comparison Graph

MYR 0.00

MYR 50.00

MYR 100.00

MYR 150.00

MYR 200.00

MYR 250.00

3 Users * 5 Users ** 10 Users ***Charges

Per

#

ofParticipants/se

ssion

Number of Participants/hour/session

Costs for different scenarios (# of users times # of minutes times charge rates)

Arkadin

Intercall

PGi

V-Cube

Service

Providers


6/10


7/10

Market Share

* The source did not mention the actual figures, just this chart

Not necessary Sir.


8/10

Test results

*Constant Testers:1. Mohamad Farid Mohamad Ghazali (NSU)

2. Mohammed Ariff Abdullah (ICC)

3. Andarian Kitikan (IS)

4. Helmi Murad (TRI)

* Some other participants had only conducted tests on only some of the services

Item Arkadin Intercall PGi V-Cube Remarks

Voice quality OK. 1 second lag. OK. 1 second lag. OK. 1 second lag. OK. 1 second lag.

No difference

throughout

Votes 4 9 9 15 Lowest scores = best

Responsiveness 1 3 2 3 Lowest scores = best

Web console 1 4 3 n/a Lowest scores = best

Rates 2 3 4 1 Lowest scores = best

Points 8 19 18 19

Note: Lower scores indicate higher preferability

This test is based on what?

Please include in your comparison sheet as well.
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9/10

Conclusion

Arkadin is the single most preferable service due to several factors.

1. The bridging number is easy to remember.

2. The PIN is shorter than the rest (but not too short).

3. They are the ONLY provider who has the One Time Pin feature.

4. The web console to monitor the audio conference is the only workable one, andthe easiest to navigate. Intercall's lounge/console was not accessible at all which

might be due to our firewall security settings. PGi's web console interface isbarely accessible and navigation is not very easily done.

5. Arkadin has been acquired by a very strong player in telecommunications i.e.NTTbut NTT is not known to be a major player in this area. Hence, it could bethat NTT acquisition would be a boost to Arkadin in terms of operations, fundingand R&D not to mention financial stability. PGi's recent performance in NASDAQwas not very encouraging but we also need to note that Arkadin and Intercall

was not listed on that same board.6. Mixed reviews by different parties but the first search result showed a

preference towards Arkadin over Intercall.

7. The most responsivevendor throughout the exercise.

8. Arkadinhas the second highest charging rate (as is PGi)but is willing torenegotiateand revise their rates

Can you include this as part of ur comparison sheet?


10/10

Conclusion

Based on the comparison sheets on pages 5, 6, 8

and 9 (cost, ease of use, quality of calls), and

answering to selection criteria on page 3, you

recommend the following solution:

Audio Conference Bridging (2)

Documents

Transcript of Audio Conference Bridging (2)