Audi Network Partners Undergraduate Programme

Undergraduate Programmes

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03 Introduction to Audi UK and The Audi family

04 Audi Network Partners Undergraduate Programme

05 Positions at Audi

06 Project Specialist, Oldham

07 Project Specialist, Halesowen

08 Project Support Specialist, Glasgow

09 Customer Insight Analyst and Divisional Analyst, Finchley Road (London)

10 Customer Insight Analyst and Divisional Analyst, Watford

11 Business Analyst/Project Specialist, Huntingdon

12 How to apply

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Progression through development

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Introductionto Audi

Audi stands for ‘Vorsprung durch Technik’, progression through technology. Our vision is to shape the future of premium mobility through continuous progression in the latest innovative technologies and solutions. Maintaining this momentum is done through the 3 key pillars of our strategy – Digitalisation, Urbanisation and Sustainability.

When you think about our focus on the latest technologies in the future, our strategy is much more advanced, with immense progression into Artificial Intelligence, Connected Cars and e-tron products. Audi AG are investing heavily in exciting, leading new products and also in the development of production capabilities – it really is an incredible time to be joining such a renowned brand.

Creating tomorrow has always been a corporate principle for Audi. Our maxim is to keep moving forward, to think ahead and to act consistently. To seize every challenge and to live the values of ‘Vorsprung durch Technik’. The fact that people around the globe are fascinated by Audi is more than just a matter of our technology. It’s about enthusiasm, pioneering spirit and passion.

The Audi family

Audi UKAudi UK is an importer and is responsible for business strategy, sales and marketing of the Audi brand in the UK. Audi UK is part of the Volkswagen Group with a head office and National Learning Centre based in Milton Keynes.

Audi factoriesAudi employs over 80,000 professionals who manufacture our premium vehicles. Audi has 11 factories worldwide, all with the same principle – one name, one standard, everywhere.

Audi Network PartnersOur UK business operates via 133 franchises operated by 31 partners. The network is responsible for all aspects of our customer-facing business. It does this by providing a seamless customer journey and delivering a premium retail experience.

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The Audi global network spans 136 countries

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What is the Audi Network Partners Undergraduate Programme?It’s your opportunity to undertake a value-adding, unique work placement representing a prestigious brand. You will be based with one of our Audi network partners across the UK, helping to implement business strategies and drive performance.

What are we looking for?We are looking for strong academic achievements, of course, but we also want well-rounded, ambitious people with plenty of motivation and a ‘can-do’ attitude. Our programmes are aimed at students who have the skills and experience to add value to our company, as well as the potential to build a long-term career with us.

What will you gain and where will it take you?This programme will allow you to gain exposure to a wide range of organisations both internally and externally. Our unique business model will help you to apply theories in practice – something that’s useful not only in your final year at university but also in your future career path. You will also gain experience in one of the biggest and most valued industries in the world. After completing a year with one of our network partners, you will have gained an in-depth insight into potential career opportunities available.

Audi Network Partners Undergraduate Programme

JUL • Induction to workplace

AUG • Audi UK induction

SEP • ‘Think Vorsprung’ • Excel training

OCT • Charity day

NOV • 3 month review

DEC • Customer delight training and product training

JAN • 6 month review

FEB • Network Senior Management Shadowing Day

MAR • Network training day

APR • 9 month review

MAY • Audi UK presentation date

JUN • Final review – post placement opportunities

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Huntingdon

WatfordFinchley Road

Glasgow

Halesowen

Oldham

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There are a number of different roles available at various investor locations as part of the Audi Network Partners Undergraduate Programme. Each role has been designed to ensure you are able to develop critical skills to support you in your future career in business. Each role will last for 10+ months depending on the start date agreed.

Click on the different positions on the map to learn about the job roles available at each location.

Positions at Audi Our roles

06 Position Project Specialist Group Oldham Audi Location Oldham

07 Position Project Specialist Group Halesowen Audi Location Halesowen

08 Position Project Support Specialist Group Lookers Location Glasgow

09 Position Customer Insight Analyst and Divisional Analyst Group Group 1 Location Finchley Road (London)

10 Position Customer Insight Analyst and Divisional Analyst Group Group 1 Location Watford

11 Position Business Analyst/ Project Specialist Group Vindis Group Location Huntingdon

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Location

Oldham

Competitive salary

Project Specialist

Employer Oldham Audi

Oldham Audi is challenging the norms of the traditional motor trade and is a pilot site for Jardine Motors Group. In our brand new, flagship Audi Centre we have designed and developed new roles which we think will better suit our customers’ needs and enhance their experience with us.

Reports toHead of Business

Job purpose This placement is ideal for a research/business student with a customer service background. The successful undergraduate will work closely with the head of business to establish what our customers really think and want when interacting with the centre which is critical to establishing the success of our new business.

Key responsibilities• Working alongside our Access Audi

associates to deliver premium customer experience

• The successful undergraduate will work closely with the Head of Business to establish what our customers really think and want when interacting with the centre which is critical to establishing the success of our new business

• Overseeing and helping with the running of multiple projects

• Identify improvements from a customer and commercial perspective, and drive improved loyalty and retention

Skills required• Excel skills are preferable to support

with reporting

• Ability to work under pressure

• Experience of taking high quality pictures and video editing would be hugely beneficial

• Flexibility to travel to various locations

• Eye for detail and can do attitude

Qualifications• A-level or equivalent

• Studying relevant degree subjects

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Location

Halesowen

Competitive salary

ProjectSpecialist

Employer Halesowen Audi

More than 40 years of passion, hard work and innovation have seen Jardine Motors Group grow from a family-run operation to the fourth largest dealer group in the UK, representing 23 manufacturers in over 70 locations. With people at the core of our strategy, we are discerning about whom we employ, and expect our employees to demonstrate our values of judgement, integrity, ownership, leadership and passion. We deliver an unparalleled level of service for every customer: ‘The Jardine difference’.

Reports toDivisional Parts Manager

Job purpose This placement is ideal for a marketing/social media or creative student with analytical skills. The successful person will work directly alongside the divisional parts manager, supporting them in delivering key business KPIs, stock control and budgets. If you're someone who is interested in social media, not shy about being on camera and has a passion for cars and the Audi brand – we want to hear from you.

Key responsibilities• Working alongside our Access

Audi associates to deliver premium customer experience

• The successful undergraduate will work closely with the Head of Business to establish what our customers really think and want when interacting with the centre which is critical to establishing the success of our new business

• Overseeing and helping with the running of multiple projects

• Make recommendations and support the centres to boost our social media presence and drive accessory sales and merchandising across our 14 Audi Centres

Skills required• Excel skills are preferable to support

with reporting

• Ability to work under pressure

• Experience of taking high quality pictures and video editing would be hugely beneficial

• Flexibility to travel to various locations

• Eye for detail and can do attitude

Qualifications• A-level or equivalent

• Studying relevant degree subjects

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Location

Glasgow

Competitive salary

ProjectSupportSpecialist

Employer Lookers

Committed to providing customers with unrivalled service, embodied in our ‘For You, For Life’ ethos, we are proud of our heritage which stretches back over 100 years. Our extensive portfolio allows access to a wide range of new and Approved used cars from 31 major car manufacturers. We pride ourselves in being meaningfully and noticeably different to our people and our customers and strive to become the best known for our retail experience.

Reports toFranchise Financial Controller, Lookers Audi Division

Job purpose To support the development and improvement of our enquiry management as part of our Modern Retailing programme. Working with our Sales Support Manager and General Sales Manager, the Specialist will cover a number of areas including project planning, customer research/experience, and retail practice. The role will involve following process and procedures in quality controls, ensuring we achieve both the client’s and Audi’s standards. You will also be responsible for building relationships with the wider divisional management to share best practice and support in our other Centres.

Key responsibilities• Developing and maintaining

professional, effective business relationships, within our company, our customer base and Audi

• To analyse enquiry levels, appointments booked and attendance rates and identify relevant opportunities

• Explore best practice in enquiry management

• Using research and data gathered recommend improvements to processes and support implementation ensuring all decisions are focused on delivering the best experience to our customers

• Gain an understanding of the sales process, monitor performance in areas such as profitability and sales performance

• Identify improvements from a customer and commercial perspective, and drive improved loyalty and retention

• Build relationships with key stakeholders and customers, face to face and via other communication routes, to ensure we meet required standards of both Audi and our customers

Skills required• Experience using Excel and PowerPoint

• Aptitude for digital communication and social media

• Strong interpersonal and communication skills

• Able to work as part of a team, delivering team objectives, facilitated where necessary by working independently

• Able to work under pressure

• Ability to prioritise and time manage workload given

Qualifications• A-level or equivalent

• Studying relevant degree subject

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Location

Finchley Road (London)

Competitive salary

CustomerInsight Analystand DivisionalAnalyst

Employer Group 1

Spire Automotive is part of the Group 1 Automotive network, a well-established and growing automotive group in the UK, which also has offices in America and Brazil. Group 1 Automotive is the 10th largest dealership group in the UK, has a strong history of success and is looking to grow its presence in the UK over the coming years. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources and training and competitive earnings packages.

Reports toHead of Business

Job purpose As a Divisional Analyst, you will be responsible for the insight, analytics and action plans that drive sustained improvements in the market areas’ development. This includes implementing our plans to drive modern retailing, capacity and profitability reporting and people development.

As a Customer Insight Analyst, you will have responsibility for the insight, analytics and action plans that drive sustained improvements in customer quality and sustained profitability. You will be working closely with the whole market area team as well as the customer quality and network development team at Audi UK based in Milton Keynes.

Key responsibilities• Produce monthly reports which act

as key sources of information to support people development and site performance measures, customer and business KPIs regularly used by senior management

• Support Brand Director in preparation of information and data for all key communication gatherings e.g. Head of Business meetings, quarterly reviews, etc

• Support the Head of Business with the preparation of network profitability information, standards and audit process

• Identify root causes of fall-down areas, establish the priorities, recommend targets and monitor progress using various data sources including CS and Q Power, social media, plus network performance in areas such as profitability and sales performance (vehicles, parts and service) and Centre staff qualifications that impact customer quality

• Produce an effective brand-wide action plan that focuses on the key areas for improvement from a customer and commercial perspective, and drives improved loyalty and retention against agreed targets

• Work across the brand to ensure continual progress, overcome hurdles and highlight any risks and opportunities to the brand management team and maintain the brand action plan as a live document

• Support Centres in delivering a diverse workload – responding to network and brand needs

Skills required• Experience using Excel and PowerPoint

• Able to work as part of a team, delivering team objectives, facilitated where necessary by working independently

• High attention to detail – maintain a high standard of work on all tasks

• Good communication skills

• Able to work under pressure

• Ability to prioritise and time manage workload given

• Strong interpersonal and communication skills

Qualifications• A-level or equivalent

• Studying relevant degree subjects

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Location

Watford

Competitive salary

CustomerInsight Analystand DivisionalAnalyst

Reports toHead of Business

Job purpose As a Divisional Analyst, you will be responsible for the insight, analytics and action plans that drive sustained improvements in the market areas’ development. This includes implementing our plans to drive modern retailing, capacity and profitability reporting and people development.

As a Customer Insight Analyst, you will have responsibility for the insight, analytics and action plans that drive sustained improvements in customer quality and sustained profitability. You will be working closely with the whole market area team as well as the customer quality and network development team at Audi UK based in Milton Keynes.

Employer Group 1

Spire Automotive is part of the Group 1 Automotive network, a well-established and growing automotive group in the UK, which also has offices in America and Brazil. Group 1 Automotive is the 10th largest dealership group in the UK, has a strong history of success and is looking to grow its presence in the UK over the coming years. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources and training and competitive earnings packages.

Key responsibilities• Produce monthly reports which act

as key sources of information to support people development and site performance measures, customer and business KPIs regularly used by senior management

• Support Brand Director in preparation of information and data for all key communication gatherings e.g. Head of Business meetings, quarterly reviews, etc.

• Support the Head of Business with the preparation of network profitability information, standards and audit process

• Identify root causes of fall-down areas, establish the priorities, recommend targets and monitor progress using various data sources including CS and Q Power, social media, plus network performance in areas such as profitability and sales performance (vehicles, parts and service) and Centre staff qualifications that impact customer quality

• Produce an effective brand-wide action plan that focuses on the key areas for improvement from a customer and commercial perspective, and drives improved loyalty and retention against agreed targets

• Work across the brand to ensure continual progress, overcome hurdles and highlight any risks and opportunities to the brand management team and maintain the brand action plan as a live document

• Support Centres in delivering a diverse workload – responding to network and brand needs

Skills required• Experience using Excel and PowerPoint

• Able to work as part of a team, delivering team objectives, facilitated where necessary by working independently

• High attention to detail – maintain a high standard of work on all tasks

• Good communication skills

• Able to work under pressure

• Ability to prioritise and time manage workload given

• Strong interpersonal and communication skills

Qualifications• A-level or equivalent

• Studying relevant degree subjects

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Key responsibilities• To analyse enquiry levels and to identify

relevant opportunities

• To analyse trends in conversion from test drives to sales

• To review customer satisfaction scores and verbatim feedback, with the purpose of identifying key trends

• To evaluate the links between CitNOW and Audi Cam performance, and the impact of buying

• To identify the trends and opportunities proposed by the VHC process

• To evaluate telephone enquiries, appointments booked and ‘show up’ rates

• To review the impact of direct customer communications and trends

• To use the output of the analysis of these data streams, to propose developments and solutions; and to convert these recommendations into project plans and implementation strategies

Skills required• Analytical thinking

• Ability to communicate effectively and professionally with key stakeholders

• Ability to present ideas with clarity, cohesion and in an engaging manner

• Comprehensive IT skills, including the usage of Excel and PowerPoint

• Ability to consider and understand the potential impacts of proposals upon the business

Qualifications• A-level or equivalent

• Studying relevant degree subjects

Location

Huntingdon

Competitive salary

BusinessAnalyst/ProjectSpecialist

Employer Vindis Group Ltd

The Vindis Group is a family-owned organisation based in East Anglia. In addition to five Audi businesses, located in Bedford, Cambridge, Huntingdon, Peterborough and Northampton, it also has Commercial Vehicle, Ducati, Bentley, Trade Parts, SEAT and Skoda divisions within its portfolio. The Vindis Group currently employs 840 people, all of whom are integral to sustaining the company’s vision and ethos of Progressive leadership, Cherishing Customers and Valuing Employees.

Reports toBrand Director

Job purpose As a Business Analyst, you would be responsible for reviewing the latest technologies within our Centre to provide valuable insight back into our business. You would also analyse key pieces of information and business metrics, and to use these evaluations to propose and define potential solutions/project plans, being responsible for the overarching implementation strategies.

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How to apply

The first stage of the assessment process is a short online application which includes sending us your CV, cover letter and your responses to a number of application questions (found on the Audi UK website). If successful, you will be contacted to arrange a telephone interview, followed by an interview at an assessment centre.

You can apply for one or more of the roles available by sending your CV, cover letter and question answers found on the Audi website.

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