Att consulting external deck

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AT&T Consulting SolutionsIT Professional Services OverviewApril 24, 2012


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Our Mission• To build trusted advisor customer

relationships by delivering forward thinking, world-class infrastructure consulting services

Our Customers• Strategic clientele with large scale, complex

& custom infrastructure needs• Public and private sector, domestic and

multinational presence

Who We Are

Our Scope• Pure play consulting services – independent

and objective solutions• Life cycle capabilities: Plan, Architect,

Integrate, Optimize• Project-based engagement model aligned to

specific business outcomes

Our Team• Part of AT&T Business Services• Seasoned consultants averaging 12 years

industry experience• Executive team averaging 20 years leading

global professional services• 11 offices across the U.S. & UK

AT&T Consulting Solutions At A Glance


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What We DoEight Strategic Service Areas


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Trusted AdvisorsHelping our customers navigate complex IT Transformation

Compliance & Risk

ReductionIn

deployments, upgrades,

operations, and security

Cost Performance

Reduce CapEx/OpExConsolidation

Shared Services

Technology Strategy Technology roadmap, refresh,

migrations

Rapidly introduce new services into

production

Revenue Growth

Governance and Sourcing

Process Frameworks &

Sourcing Strategies

CIOAgenda


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• IT transformation planning• Technology strategy &

roadmap development• Business case & ROI

development• Assessment & gap analysis

• Legacy systems integration• Scripting, automations,

ACD, WFM, IVR• Migration planning• Technical program

governance• Project & program

management

• Technology architecture development

• Technology evaluation & Proof of Concept

• Detailed network & systems design

• Design review, testing & validation

• Process & workflow design

Plan Architect Integrate

• Optimize / rationalize voice and data networks, applications, operations centers, contact centers, desktop, server and storage virtualization

• Operations process improvement and staffing alignment

Optimize

Life Cycle Delivery MethodologyTo ensure predictable, quality outcomes: on-time & on-budget


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Advanced InfrastructurePlanning & engineering next generation networks for business

Offering Description

Network Strategy and Roadmap

Comprehensive enterprise-wide strategy, platform selection, business case, and phased deployment roadmap for Enterprise IT networks. Includes strategic planning for WAN (Internet-MPLS-MAN), LAN, Wireless, IPv6 and video solutions.

IPV6 Life Cycle ServicesA spectrum of comprehensive services designed to help you prepare for IP Version 6 migration. Service life cycle includes Readiness, Strategy and Architecture, Design and Engineering, Testing, Transition Planning and Program Execution/Governance.

MPLS Architecture and Engineering Planning, design and engineering for the deployment of MPLS-based WAN solutions.

LAN/WAN Architecture and Engineering

Planning, design and engineering for the deployment of LAN, WAN (MPLS, Internet, MAN), WLAN (802.11 a/b/g/n), remote access, QoS, multicast and IPv6 solutions.

Network Assessment Analysis and assessment of network infrastructure design compared to best practices and analysis of performance characteristics.

Network Application Assurance

Network readiness and capacity planning to support application deployments including voice, video, and unified communications.


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Cloud and Data CenterOptimizing the application delivery infrastructure


Cloud and Data Center Strategy and Roadmap

Comprehensive enterprise-wide strategy, solution alternative evaluation including Cloud, business case, and phased deployment roadmap for Data Center and Cloud Optimization.

Cloud and Data Center Readiness

Evaluation of physical plant for support of private cloud services and long term data center growth requirements. Analysis of legacy applications for migration to virtualization and cloud services and required readiness activities including security, capacity, performance and orchestration and provisioning management. Sub-offerings include:

• Data Center Facility Assessment• Data Center Consolidation & Relocation Planning• Data Center Optimization• Security & Compliance Assessment

Cloud and Data Center Transformation

Architecture, Integration, Optimization, and Transition services for Cloud and Data Center including network, data center fabrics, server, storage, virtualization, and security. Sub-offerings include:

• Virtual Infrastructure Design, Integration and Planning• Data Center Network Architecture and Engineering• Data Center Storage Architecture and Engineering• Data Center Transition & Transformation Execution


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SecurityUsing Security as an enabler to build an agile, trusted, and innovative business


Security Strategy & Roadmap

Advisory and development services providing programmatic frameworks for operational alignment, and a life cycle approach to security and risk management.

Governance, Risk & Compliance

Security assessment services addressing regulatory requirements and/or industry standards, as well as security program development with an emphasis on usable frameworks for policy and security management.

Payment Card Industry Solutions

A range of comprehensive PCI compliance services that objectively help achieve and maintain PCI compliance including PCI assessments, readiness assessments, remediation assistance, and other related solutions.

Secure Infrastructure Services

A suite of life cycle offerings aligned with planning, architecting, integrating, and optimizing a secure network and infrastructure aligned with business and security goals.

Vulnerability & Threat Management

Services designed to provide an independent baseline and validation of the overall security posture from within or outside of the enterprise.

Application Security Services

Strategic and tactical security services focused on the applications supporting critical business processes. Includes technical assessments, secure development life cycle reviews and program management consulting.


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IT Service ManagementOptimizing the end-to-end service management infrastructure


Operations Strategy & Roadmap

Network Operations Center (NOC) and Security Operations Center (SOC) analysis and strategy encompassing staffing, process and technologies. Operations sourcing analysis and strategy. Operations program governance and management.

EMS Technology Strategy and Roadmap

EMS technology operational analysis and strategy. EMS Proof of Concept (POC) program management. EMS consolidation planning and strategy. EMS vendor selection management.

Operations Center Design and Implementation

NOC and SOC planning, architecture, integration and optimization. NOC/SOC federation and globalization. NOC and SOC consolidation planning and migration.

EMS Technology Architecture and

IntegrationEMS technology platform design and implementation. EMS Technology advanced integration including technology upgrades and retrofits.


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Contact CenterImproving the quality and profitability of customer interactions


Customer Contact Strategy Customer segmentation analysis to ensure optimal resource allocation across access channels including social media, web, mobility, and SMS text.

Contact Center Strategy and Roadmap

Enterprise-wide strategy for people, process and technology, platform evaluation, financial justification and deployment roadmap. Solutions alternatives may include premise, “cloud”, and hybrid approaches.

Technology Planning and Readiness

Evaluation and planning for the introduction of new contact center technologies (e.g., social media, video, SMS).

Contact Center Application Development

Customization and development of contact center applications including CTI, ICR, VDI, WFM, speech recognition, QM/DR, web and IVR self-service.

Contact Center Life Cycle Deployment Services Life cycle or a-la-carte contact center services including planning, architecture, and integration.

Contact Center Optimization Optimization of existing contact center applications, services, platforms, routing, and staffing.


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Unified CommunicationsIntegrated voice, video, messaging, conferencing & collaboration


UC Strategy and Roadmap Phased roadmap for enterprise-wide strategic Unified Communications (UC) planning, including business and use-case development.

UC Readiness Assessment of existing UC plans, architecture, design, and deployments. Operational and migration readiness, including capacity planning and network assurance prior to UC launch.

Life Cycle UC Deployment Services

Life cycle or a-la-carte UC services including planning, architecture, integration, and optimization of multi-vendor environments.

IP Voice Services Life cycle TDM to IP-based voice migration services, from planning through architecture, integration, implementation and optimization.

UC SIP Integration Planning and integration of SIP solutions with gateways and network transport.

UC Conferencing Integration

Architecture, design, integration of UC deployments with room-based conferencing solutions (Polycom, Tandberg, Cisco, etc.).

Microsoft Technologies Consulting

Life cycle services supporting Active Directory, Exchange, SharePoint, Microsoft Systems Center Operations Manager (MOM), directory and email migrations.


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IT TransformationEnhancing the alignment & performance of IT with business needs


IT Strategy and RoadmapComprehensive enterprise-wide strategy and assessment focusing on sourcing direction and corresponding delivery mechanisms. Includes business case development where needed, and provides a phased deployment roadmap delivered in conjunction with other Service Lines and Project / Program Management.

Operational Framework Maturity Assessment

Maturity assessment of the organization’s current state of Service Support and Service Delivery in the operational environment.

Framework Development Customization and development of prioritized process areas, typically defined by the outcome of a Maturity Assessment.

Transformation Support Trusted Advisor support for strategic sourcing initiatives across the life cycle.


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Project ManagementA structured & disciplined approach to project/program execution


Project Management Project Management support of strategic, large, and/or complex technology projects.

Program Management Office and Governance

Comprehensive enterprise-wide program oversight for multi-dimensioned technology streams and complex customer footprint.


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