Atlassian Summit Highlight Meetup
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Transcript of Atlassian Summit Highlight Meetup
Agenda
JIRA SERVICE DESK
DATA CENTER
NEW IN JIRA & CONFLUENCE
ATLASSIAN PLAYBOOK
BORREL
ATLASSIAN SUMMIT
• 3200+ Attendees • 90+ sponsors • 75+ sessions
• Samenkomen van gelijkgestemden • Direct toegang tot Experts, Atlassians en
Add-on Vendors • Feest & gezelligheid • Intensief, vermoeiend … maar heel inspirerend
Data CenterScale mission-critical Atlasssian applications
Instant Scalability
High Availability
Performanceat Scale
DisasterRecovery
JIRA Software Bitbucket Confluence JIRA Service Desk
Data Center
HipChat(beta)
Scale mission-critical Atlasssian applications
High Availability
Active-active Clustering
Uninterrupted access
RedundancyDistributed Load
Intelligently distributes load across cluster
Minimizes single points of failure
Concurrent User Capacity
No compromise on performance
Quality of ServiceApplication Resilience
Increases application throughput Critical teams receive highest quality of service
Performance at Scale
Hassle-free Deployment
New nodes join the cluster without downtime
Predictable CostsRapid Re-indexing
Ensures users have maximum uptime Licensed by user count
Instant Scalability
Index replication
Database @ fileshare data replication
Primary
SOFTWARE APPLICATION
DATABASE
SHARED STORAGE
Remote DR
SOFTWARE APPLICATION
DATABASE
SHARED STORAGE
Disaster RecoveryAvailable for JIRA Software, JIRA Service Desk and Confluence • Reduce startup time • Redirect users to the
Disaster Recovery system
Data CenterScale mission-critical Atlasssian applications
• Joined development • Quick start guide • CloudFormation Templates
• Up-and-running < 10min
* Available for JIRA Software & Bitbucket. Confluence and JIRA Service Desk coming soon
Data CenterScale mission-critical Atlasssian applications
SAML for Atlassian Data CenterIntegrate your Atlassian Data Center applications with your current identity solution!
• Microsoft Azure AD
• Microsoft ADFS
• OneLogin
* Support for JIRA Software, JIRA Service Desk & Bitbucket.
• OKTA
• PingOne
• Bitium
Challenges facing IT teams
users developers
IT team
- demand for new services- simple self-service
- productize my code- no hassle infrastructureServices
Service Desk
Streamlined ITSM - Purposes built for IT Teams
Service Request Incident Problem Change
users developersIT team
Service Desk project
JIRA Service Desk
Make it easy to ask for help with simple self-service?
Streamline request fulfillment to deliver optimum service
Provide answers with smart, automated KB suggestions
Best practice ITIL service request workflows, including approvals
Powerful SLAs to improve service response
Increase visibility: link problems to software issues
PLAYBOOK …?
Atlassian developed a playbook that changed the way our teams work
ATLASSIAN NO-BULLSHIT GUIDE TO UNLEASHING YOUR TEAM'S POTENTIAL
Zo niet, dan is er een health-check• 3 modellen voor verschillende teams • Aanpak om ‘health’ vast te stellen • Verbeterpunten bepalen • Prioriteiten stellen
En plays om de ‘health’ te verbeteren
https://www.atlassian.com/team-playbook