Contents · ativity, community building, moving forward and supportive relationships. I see how...

Moving Forward

EMBRACING AND DRIVING CHANGE FOR THE BETTER

™)!4 Annual Report

2 2014 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING • LANGLEYACL.COM

Our Association 5

Our Vision & Our Mission 6

Principles of Service 7

Board of Directors 2013 – 2014 8

President’s Report 11

Executive Director’s Report 12

Financial Overview 14

Langley Association for Community Living Core Values 16

You’ve Gotta Have Friends 19

Employers Who Have Provided Training Placements & Employment Opportunities 20

Employment Stories: Brad: K-Line Trailers 21

Sky: Choo Choo’s Restaurant 22

Hannah: A&W 23

Kailyn: Real Canadian Superstore 24

Human Resources Facts & Figures 26

Administration 28

Adventures 30

Outcomes Report: How is you Quality of Life? 31

Contents

32014 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING • LANGLEYACL.COM


Our Association

We are a registered not for profit Society and charitable orga-nization governed by a dedicated Board of 10 Directors elected from the membership of the organization. Our elected Board of Directors is comprised of family members, self-advocates, members of the local business community and other interested community members.

The Association offers a broad range of programs and services that are funded by various Ministries and Crown Agencies of the Province of BC. These include family respite and support services, adult respite services, a full range of residential sup-ports from staffed to home sharing services, supported living, day services, community outreach services, personal network development services and supported and customized employ-ment services. All the organization’s services are internation-ally accredited by CARF, the Commission for the Accreditation of Rehabilitation Facilities.

The Langley Association for Community Living is a vibrant and dynamic organization that supports in excess of 400 children, youth and adults with developmental disabil-ities and their families. The Association’s activities are guided by a strong set of values and principles informed through our relationships with the people we serve and their families and friends. We are proud to be an important asset for the communities of Langley and a voice for those who require our support and assistance.

In addition to the delivery of services through contracts with various Ministries, the Association is very active locally, provin-cially and nationally in projects and initiatives that advance the inclusion and citizenship of people with developmental disabilities. We are fortunate to have a dedicated staff and volunteers who are committed to the shared vision that our community will welcome and value everyone.

We welcome and encourage the participation of any commu-nity members who have an interest in supporting the people we serve and our organization to be the very best.


Our Vision

Our Mission

A Community That Welcomes and Values All Citizens

The Langley Association for Community Living builds and strengthens community by engaging people of all abilities.

We provide services and supports that improve quality of life for children and youth with special needs and adults with developmental disabilities.


Person Centered Services

Planning and delivery of services will be centered on the person with the disability, their family and personal network. We must not fit a person we support into a service we provide, but create a service based on what the person wants and needs.

Supporting Families & Personal Networks

We believe that people are safest when family and friends surround them. We will assist all people receiving our services to develop and maintain personal support networks. The development of friendships and meaningful participation in community life will enhance the quality of life of the people we support.

Using Local Community Supports

Where possible and appropriate, the Association will utilize communi-ty supports to ensure that participants’ needs are met. We will partner with other community agencies and services to assist individuals to achieve their goals and build community.

Reliance on Individual and Family Satisfaction

The Association will rely on measures of individual and family satisfaction in monitoring and evaluating our efforts. We will be held accountable for desired outcomes.

Lifelong Learning

We believe that individuals learn and grow through participation and experience. All individuals will be supported to live dynamic and interesting lives.

Principles of ServiceThe Langley Association for Community Living is committed to assisting people receiving services to be active and contributing members of their community. We adhere to the following principles to guide us in this effort.


BRAD FORSTER PRESIDENT

Brad joined the Board in January 2001. Brad’s son is residing in a home in Langley that is operated by the Association. Brad owns and operates his own consulting company Silver Forest Enterprises. Brad and his wife Judy are actively involved in supporting their son’s home.

GWEN ODERMATT VICE PRESIDENT

Gwen is a Langley resident, mother of three and now grand-mother of four. Her background includes a Bachelor’s degree in science and a teaching certificate. Currently, she owns Petals and Butterflies Farm Nursery in south Langley. Part of her work includes teaching gardeners about the importance of biodiver-sity to support the environment. Gwen has always had a caring heart for people of all circumstances.

SHELLEY DURANT TREASURER

Shelley is an experienced accounting professional who has held several career positions fulfilling accounting, administration and management roles in a variety of industries. Shelley is married to Gerry and has two adult children, Jason and Danielle. Jason lives in Langley and has had services from LACL since 2004. Danielle lives in Surrey and is a French/English teacher in Vancouver.

KATHLEEN O’HANLEY SECRETARY

Kathleen O’Hanley is a district Integration Support Teacher in the Langley School District, Learning Support Services Depart-ment. She has been an educator for the past 30 years and has worked in both elementary and secondary school settings as a regular classroom teacher and a special educator. Kathleen has been a strong advocate for inclusive education in both the pub-lic and independent school systems and has been involved in providing professional development to resource teachers and classroom teachers. She is currently on the Board of Directors for Inclusion BC.

WAYNE DOANE

Wayne enjoyed a career that spanned 35 years in support of children with special needs and adults with a developmen-tal disability. These experiences included employment with non-profit associations and senior positions in government associated with the community living movement. Now retired, Wayne is married with two children and enjoys frequent visits and time with his six grandsons. Wayne and his wife have also supported a young man with a developmental disability for many years.

SKY HENDSBEE DIRECTOR

Sky lives in Langley and works at Choo Choo’s Restaurant in downtown Langley. Sky is a keen Special Olympian enjoying all aspects of sports. He is currently a DJ for another not-for-profit society, the Sunshine Dance Club, and is on the Board of Inclusion BC.

Board of Directors 2013 – 2014


KAMARA JANSEN

Kamara has recently graduated with a degree in Psychology from Simon Fraser University and is a personal tutor for teens with learning disabilities. She has a sister with severe Autism who has benefited greatly from the work of LACL.

SHARLA MAUGER

Sharla grew up in Langley where she, her husband Roland and teenage son currently reside. In addition to her current volun-teer work as Volunteer Coordinator with Special Olympics-BC, Sharla has been involved with numerous community commit-tees and organizations. While a Langley City Councillor, Sharla worked on the development and implementation of a number of local, regional and provincial initiatives with a keen interest in creating awareness around diversity. She is also currently a member of the Community Round Table Committee at Langley Secondary School, where she is employed as a Special Educa-tion Assistant.

Sharla is the recipient of the Rotary International Paul Harris Fellow Award and the Queen’s Diamond Jubilee Medal for her community contributions.

MAGGIE METCALFE

Maggie has lived in Langley for almost thirty years. She is mar-ried and the mother of two children Mark and Danielle. Mark presently receives support from LACL.

Maggie’s career was in the child development field and most recently she was the Director of Supported Child Development at the Fraser Valley Child Development Centre.

Presently she is the chair of the Upper Fraser Community Coun-cil for CLBC and is active in other community volunteer work.

BONNIE STEWART

Bonnie has served on the Board of Directors on several occa-sions in the past, beginning in 1983 when her daughter was only 12 years old. Bonnie’s daughter, Michelle, has received ser-vices from LACL since 1990. Bonnie has always brought a strong family perspective to the Board and her humour, common sense and good nature are always welcome at the Board table.


The Langley Association for Communi-ty Living is a vibrant organization that owes much of its success to the talents of the many individuals, families, sup-port staff, volunteers and leadership that contribute daily. These collective efforts result in positive outcomes in large part as a result of a set of core values that shape decisions and guide the work.

Last year I spoke of the process the organization engaged in to determine these core values including discussion and focus groups with a host of key stakeholders. Reflection on these values and how they impact the ways we work con-tribute to the organization’s success. These values include person-focused growth and development, collaborative cre-ativity, community building, moving forward and supportive relationships. I see how these values shape our organization’s responses to the many challenges and opportunities that we faced this past year.

Demand for services continues to outpace available resourc-es and last year’s bargained collective agreement was not funded by the province. Despite this, LACL has persevered in accommodating new referrals for service, adjusting existing costs and controlling spending. We have worked together and creatively to achieve increased stability of our financial resources despite the challenges.

We continue to receive positive feedback from the individuals and families who avail of our services as well as positive and encouraging reports from our various funders. We remain focused on meeting individual needs and building capacity.

The array of services and supports continues to expand despite the challenging times. We have added a youth res-idential service this year, continued to provide year round

President’s Reportemployment opportunities for teens, increased the numbers of individuals we support who are employed in local business and industry and significantly expanded our community inclusion services. We are indeed moving forward.

LACL continues to collaborate with a variety of community resources, organizations as well as local business and industry. These collaborations have resulted in a significant number of individuals obtaining employment, increased contacts through You’ve Gotta Have Friends, opportunities for volunteering and community contribution and donations of money and in-kind supports to assist us in achieving our mission.

At the core of all of this success are the supportive relation-ships that form the foundation of our organization. We value and honor our connections with each other and this makes us strong. Thank-you to everyone who contributed to our vision of a community that welcomes and values everyone.

Respectfully,

Brad Forster

President,Langley Association for Community Living


I am pleased to report that Langley Association for Community Living remains a dynamic and vibrant organization supporting individuals and families to experience a good life in our community. This is a remarkable accomplishment in the face of ever complex systems and an ever changing community.

So what allows us to prosper in the face of so many barriers?

I believe that there are a number of contributing factors including a clear and articulated set of core organization-al values, the translation of these values into everyday practice and a foun-dational commitment to supporting everyone to achieve the best possible quality of life. Our efforts are guided by these contributing factors and they impact everything we do including our commitment to organizational learning through reliance on continuous quality improvement.

Executive Director’s Report

Our core organizational values influence us every day and guide the many decisions that we must make. Over the past year we have been engaged in an active training initiative with our employees to teach them about these values and more im-portantly to explore how these values can shape our day to day support of individuals. Investments in our human resources are vital to our success. Staff are trained, supported and expected to provide meaningful, creative and flexible supports in the community and to build upon existing community assets.

We have a rich history of providing person-centered services and supports that are personalized and individualized to the greatest extent possible. This commitment does not come without challenges. At a time when resources are stretched there is a natural tendency to congregate and isolate to achieve efficiencies and we have to fight against these at all times. Our commitment to individualization and personalization comes with additional demand on our organization in the form of personalized recruitment, complex human resource issues, additional service delivery costs and heavier workloads for our supervisory and administrative staff. I am proud of their com-mitment to individualized and flexible support delivery.

At the heart of our work is a desire to support individuals to achieve the highest possible quality of life in three broad areas; independence/interdependence, social participation and well-being. Within these broad areas we are committed to increasing emotional, physical and material well-being, increasing individual’s personal development and self-deter-mination and support addressing individuals social inclusion, interpersonal relations and rights. These are laudable goals that require that as an organization we have access to the best possible organizational systems and structures, technology, human resources, training and leadership. We have to operate internal support systems that are well designed to enable all stakeholders. Across the spectrum of services and supports we offer, we continue to assist individuals to find their voice and control their own services, build relationships outside of paid supports, strengthen community’s capacity and willingness to respond and increasingly deal with the impact that poverty has on their lives.


Moving forward has been identified as a core value at LACL. Change is expected and welcomed. This is only possible when the organization relies on a robust and continuous quality improvement process which supports the creation of an envi-ronment in which leadership and staff are able to focus on the challenge of constantly improving the quality of the services that are offered. We regularly identify needs and opportunities for improvement in a systematic and planned way through our commitment to accreditation, our participation in CLBC Quality of Life Survey, our reliance on strategic planning, our personal planning processes, our employee performance appraisal processes and our performance measurement and management system.

Despite the positive presentation, this has truly been a de-manding and challenging year. A key goal in recent years has been the necessity to ensure long term stability of the organi-zation’s financial resources. We have recorded year after year deficits in the recent past and this is simply not sustainable. I am pleased to report that we are trending in the right direction through the dedication and hard work of all our employees. This is a significant accomplishment for our organization and a goal that will remain with us in the future. The cost of deliver-ing services, the imperative to be competitive in the recruit-ment and retention of qualified and skilled employees and the necessity to be actively contributing to a healthier community are vital to achievement of our mission and vision. We require resources to accomplish this.

Supportive relationships are the foundation of our success. I would be remiss if I did not acknowledge the significant finan-cial contributions of Community Living BC and the Ministry for Children and Family Development. In addition to financial resources they provide, they have continued to collaborate with our organization as trusted partners working together to achieve shared goals. We have also benefitted from the finan-cial and organizational support of the United Way of the Lower Mainland, the Vancouver Foundation, the Gaming Policy and Enforcement Branch and the Ministry of Social Development and Social Innovation.

We are a community services organization. Our vision is of a community that welcomes and values everyone. This is only possible because we honor and value each other. To our many stakeholders; individuals and families, volunteers and board members, leadership and staff and Langley citizens we extend our sincere thanks for your willingness to journey with us to build an inclusive community.

Respectfully,

Daniel Collins

Executive Director, Langley Association for Community Living


Our Primary Funders

We are grateful for the ongoing support and financial commit-ment of Community Living British Columbia and the Ministry of Children and Family Development. CLBC and MCFD fund a majority of our programs and services and without their ongo-ing support we would be unable to achieve the successes we do. Together, we are creating positive futures for the citizens of Langley who have a special need or a developmental disability.

In addition to CLBC and MCFD, we must acknowledge the support of the following organizations whose generous contributions this year have been a critical part of our success:

BC HOUSING MANAGEMENT COMMISSION

THE UNITED WAY OF THE LOWER MAINLAND

THE TOWNSHIP OF LANGLEY

THE CITY OF LANGLEY

MINISTRY OF HOUSING AND SOCIAL DEVELOPMENT

BC LOTTERY CORPORATION AND GAMING POLICY & ENFORCEMENT BRANCH

VANCOUVER FOUNDATION: DISABILITY SUPPORTS FOR EMPLOYMENT FUND

We are most grateful to the following individuals, businesses and organizations for their personal donations to the Association:

BLOIS, Garth

BURKE, Illa

CHRISTIANSON, Lucy

CLEAN BREW EQUIPMENT

CLR HOLDINGS LTD (The Fat Cow & Oyster Bar)

EMANUELS, Lori

HANDY, Carol

Financial OverviewHANDY, Kent

HODGSON, Gerry and Denise

IRVING, Joan

JANSEN, Sandy

KENT, William

KYDD, Sue

LABORDE, Christine

MADSEN, Donalda and Peter

ODERMATT, Gwen

OLD CHALET CORPORATION, THE

PETERS, Gerald

PLASTICWORKS

RAWLUK, Carol

RAWLUK, Jean

SHEPHERD OF THE VALLEY LUTHERAN CHURCH SILVERMAN, Stan and Jane via the Jewish Community Foundation of Greater Vancouver

STEWART, Bonnie

TEN THOUSAND VILLAGES

WINTHROP, Barb

Volunteers remain a valuable asset to LACL. We thank the following:

ANNUAL SUMMERFEST 2013 VOLUNTEERS

CHRISTMAS DANCE 2013 VOLUNTEERS

COMMUNITY LIVING DAYS 2013 VOLUNTEERS KIWANIS AKTION CLUB: Bev Cumming and Garth Blois VOLUNTEERS

WILLOWBROOK SHOPPING CENTRE CHARITY EVENT VOLUNTEERS


Where the money came from:

How we put the money to work:

CAPITAL

MORTGAGES & FACILITY COSTS

ADMINISTRATION

PROGRAM EXPENSES

CONTRACTS (HS & RESPITE)

STAFFING

BINGO

BC HOUSING

GRANTS & DONATIONS

MICROBOARDS

OTHER

MHSD

MCFD

CLBC


Langley Association for Community Living Core Values

Collaborative Creativityjoining forces to

develop possibilities

Person-focused Growth and

Developmentmeeting needs and

building capacity

Moving Forward

embracing and driving change for the better

Supportive Relationshipsbeing connected and

imagining what it must be like for

each other

Community Building

engaging and contributing to “everyone has a place

and role here”


Loneliness and isolation are a recognized health concern and remain a critical issue for many people. You’ve Gotta Have Friends wants to break down barriers that keep people from experiencing a rich and rewarding life by:

• Intentionally noticing and raising up the gifts and capacities of individuals and community groups

• Acting as a catalyst for every citizen to engage in new ways of building relationships

• Empowering positive change and inspiring action towards an inclusive community

• Helping people find socially valued roles in community

• Participating in events that raise awareness of the importance of belonging

• Convening conversations that matter

We believe community belongs to the people and it takes every citizen to create strong and welcoming neighbour-hoods. You’ve Gotta Have Friends brings people together in a variety of ways to share their experiences and to create connections.

Our Vision: Langley is a welcoming community where everyone embraces a sense of belonging, cares for each other, connects through friendship and has fun.

Sponsored by

You’ve Gotta Have Friends

You’ve Gotta Have Friends is a grass roots initiative that aims to involve all citizens in creating a welcoming community where everyone belongs.

DONATIONS FROM LANGLEY

CITIZENS


You’ve Gotta Have Friends


A&W (200TH)

A&W (ALDERGROVE)

A&W (WALNUT GROVE)

A&W(96TH)

ALDERGROVE BUSINESS ASSOCIATION

ALDERGROVE CREDIT UNION (ALDERGROVE)

ALDERGROVE CREDIT UNION (MURRAYVILLE)

ALDERGROVE CREDIT UNION (OTTER)

ALL SEASONS GARDEN CENTRE

AQUA TRANS

ARMY & NAVY

BEACH BASKET

BENTALL PROPERTY MANAGEMENT

BIBLES FOR MISSION

BLUE NOTES

BLUE PLANET

BROOKSWOOD VILLAGE MALL

CANADIAN TIRE

CHOO CHOOS

CIAO BAMBINI

CIMS INDUSTRIES

CITY OF LANGLEY

COFFEE NEWS

COMPASS GROUP

COUNTRY BUMKINS DAYCARE

CRITTER CARE

DAVID FOXWELL (HOME LIFE REALTY)

DOWNTOWN LANGLEY MERCHANTS ASSOCIATION

EDIBLE ARRANGEMENTS

ENVISION CREDIT UNION

EXTRA FOODS (ALDERGROVE)

GREENHAWK EQUESTRIAN SUPPLIES

HAKAM’S INDEPENDENT GROCER

HOME HARDWARE (ALDERGROVE)

ICS THRIFT STORE

IGA MARKET PLACE (MURRAYVILLE)

J&J SALES

JUSTICE

KAL-TIRE (WILLOWBROOK)

KAL-TIRE (BY-PASS)

KAL-TIRE (CLOVERDALE)

K-LINE TRAILERS LTD

LACL

LANGLEY CHILD DEVELOPMENT CENTRE

LANGLEY ENVIRONMENTAL PROTECTION SOCIETY

LANGLEY GOLF AND BANQUET CENTRE

LANGLEY LODGE

LANGLEY SENIOR RECREATION AND RESOURCE

LANGLEY SENIORS VILLAGE

LELAM CAFE

LIBERTY TAX SERVICE

LITTLE CAESARS PIZZA (WALNUT GROVE)

MAPLES DISCOVERY GARDEN

MCDONALDS (ALDERGROVE)

MCDONALDS (PORT KELLS)

MCDONALDS (WALNUT GROVE)

MEALS ON WHEELS

MENCHIE’S

MING & SING CHINESE EXPRESS

OLD NAVY

PACIFIC ACADEMY

PHIL’S FLOOR

PREMIERE VAN LINES

R.D.M ENTERPRISES

RENEE MARLATT

RICKY’S RESTAURANT (WILLOUGHBY)

ROGERS WIRELESS

SAKURA

SAVE ON FOODS (WILLOUGHBY)

SHAWNA GOWER

SIRENS

SMITH VROOM INVESTMENT

SODEXHO SERVICES @ TRINITY WESTERN UNIVERSITY

STARBUCKS

THE REAL CANADIAN SUPERSTORE

THE VAULT

TIM HORTON’S (LOGAN AVE)

TRACEY TOPOUZIS

TRUE NORTH FURNITURE

VALLEY FIRST AID

VECTOR DRIVE

VPL

WAL-MART

WALNUT GROVE FLOWER CARE

Employers Who Have Provided Training Placements & Employment Opportunities


Employment Story #1

Brad: K-Line Trailers

Partners in Employment had already formed a great working relationship with K-Line Trailers, we now needed Brad to impress the supervisor, Ian.

Armed with a positive attitude, knowledge and a great work ethic Brad was introduced to Ian. Ian was quite taken back with Brad’s positive, can do attitude that he was hired on the spot. Ian did have some safety con-cerns, as Brad is hearing impaired and has CP. Initially, Brad was assigned tasks of generally sweeping and cleaning. Brad did this work with pride and determina-tion but he wanted to do more.

The job coach noticed K-Line Parts Department is like a library of shelves with row upon row of boxes, for each fastener, nut and bolt and every item has its own place in a box and cubbyhole. It can be a daunting task just to remember a handful of items locations, let alone hundreds of items. The job coach knew Brad had a keen sense of memory and approached Ian to “try Brad out” so he did, and he has never regretted it!

Brad embraced his new employment at K-Line and con-fidence that was contagious not only to the employer, but to the Safety Coordinator, Supervisor and co-work-ers alike. The only complaint Brad has is that he can’t work longer!


Employment Story #2

Sky:Choo Choo’s Restaurant

When Sky was laid off from his job he knew it wouldn’t take him long to find another similar job with the support of Partners in Employment.

With a relationship already made between PIE and Choo Choo’s Restaurant, a position was secured for Sky in which he could use the skills he developed in the kitchen in his previous job. Sky is working two to three days a week, washing dishes, prepping food and helping out wherever he is needed.

Sky loves his new job, the staff is so supportive and en-couraging and the food is great! When asked what the best part of his job is, Sky says, EVERYTHING!


Employment Story #3

Hannah: A&W

Hannah’s journey with Youth Works provides an excellent example of part-nership between Langley Association for Community Living and the local school district.

School District 35 provides work experience placement opportunities to select students and Hannah was one of those students. She had performed a work experience at A&W during the school year and had done well. The em-ployer gave her good feedback and Hannah had enjoyed it. During her intake into Youth Works this was discov-ered and it seemed like an obvious avenue to explore.

When the Youth Works staff approached the manager at A&W she was quick to give Hannah an opportunity for paid summer employment as she had already shown the manager what an asset she would be during her work experience. The timing was good as during the summer is a busier time for the restaurant and they had a need for Hannah to help out in the lobby cleaning ta-bles and in the kitchen doing dishes and some food prep.

This arrangement was only meant for one summer, but it was such a good fit that Hannah was asked to stay on as a part time staff member! The Youth Works Team is so proud of Hannah and you can see by the smile on her face she is too!


Employment Story #4

Kailyn:Real Canadian Superstore

Kailyn was a typical Grade 12 student when she arrived with her parents for her intake meeting.

Her interest was typical of a youth: she stated that she preferred working in the hospitality industry. This wasn’t a surprise as her evaluation stated that it was the cafeteria that she enjoyed the most. No position was found that involved socializing or restaurant work, and instead, labor and sporadic work requiring a variety of skills to master (such as dog walking, recycling service and gardening work )was sourced. These were paid jobs, and Kailyn accepted the work. As the summer ended, we anticipated that Kailyn would be happy to return to school and continue to develop her interests in the structure of the work experience model. What happened next was surprising — her teacher called stating that Kailyn was no longer satis-fied with work experience placements and wanted to find paid work. In the same week, Kailyn’s father called requesting that we continue to help Kailyn find work during her school months. Kailyn was provided an op-portunity to apply to the Real Canadian Superstore. Real Canadian Superstore reviewed her work history and references from her summer employment and in-terviewed her for a general service clerk. We are pleased to report that Kailyn was successful and continues to make strides in her new employment.


“A true friend knows your weaknesses but shows you your strengths; feels your fears but fortifies your faith; sees your anxieties but frees your spirit; recognizes your disabilities but emphasizes your possibilities.” - William Arthur Ward


Human Resources Facts & Figures

<5 YEARS

5-10 YEARS

11-15 YEARS

16-20 YEARS

21+ YEARS

UNDER 25

26-35

36-45

46-55

55+

Employee Age Demographics

Years of Service

This past year saw continued growth in our Organization, particularly in the Community Inclusions services, providing opportunities for our employees to learn and broaden their skills in supporting the individuals being served at LACL. We also be-gan partnerships with educational institutions to establish increased practicum placements in an effort to facilitate recruitment and access a younger talent pool. The launch of a health and wellness newsletter this past year is aimed at increasing awareness of living an active and healthy lifestyle amongst our employ-ees. Finally, our recruitment and re-tention efforts have strived to become more robust to meet the growing demands of the services.

Looking forward to next year, the em-phasis on recruitment will continue and exploring more efficient, effec-tive and cost-effective ways to provide training to our existing employees within the Organization.


Employee Turnover

Employee Count

HIRED

TERMINATED

CASUAL HIRE

PERMANENT HIRE

60

45

30

15


MANAGEMENT

Executive Director Dan Collins

Manager of Finance Danella Dodding

Manager of Programs and Services Teresa Griffiths

Manager of Programs and Services Vicky Bell

Manager of Home Sharing (Part Time) Diane Macrosson

Manager of Human Resources & Labour Relations Corinne Barton

Manager of Quality Assurance & Supported Living (Part Time) Kim Bucholtz

Manager of Employment Development (Part Time) Annette Borrows

PROGRAM/SERVICE COORDINATORS

Coordinator of Family Support Services Shirley Yamashita-Paterson

Coordinator of Family Support Services Joy Wilson

Coordinator of Home Sharing Bev Cumming

Coordinator of Home Sharing Cindy Bell

Coordinator of Home Sharing Tracey Sabberton

Project Coordinator Building Personal Networks Penny Hambrook

ADMINISTRATION

Compensation and Benefits Coordinator Sandra Brenner

Administrative Assistant Gillian Sutcliffe

Office Assistant (Part Time) Lesley Lawson

Office Assistant (Part Time) Celia Pallister

Accounts Payable Clerk (Part Time) Glenda Solven

Payroll and Benefit Clerk Corinne Hartle

AdministrationPROGRAM/SERVICE SUPERVISORS

43rd Avenue Stephanie Gill

5 Corners Residence Barbara Winthrop

Bell Park Residence Patricia Hryhorczuk

Belmont Residence Comfort Coker

Brookswood Residence Tina Harnett

Clayton Heights Patricia Hryhorczuk

High Knoll Residence Joseph Emanuels

Hunter Park Residence Comfort Coker

Jansen Home Tina Harnett

Johnston Home Ros Phythian

MacMillan Home Aga Karst

Michaud Crescent Barb Winthrop

Newlands Residence Rosalind Phythian

Tall Timbers Residence Vonna Nugter

Uplands Residence Stephanie Gil

Woodbridge Aga Karst

Individualized Services Patrice Davies

Partners in Employment Tami Logan

Bridge Centre Clubhouse Melissa Mercer

Connections Sue Erichsen

Explorations Chelaine Hahn

ESS James Long

Quest James Long

PSI James Long

Supported Living Services Liz Westle

ISS Aga Karst

YOU’VE GOTTA HAVE FRIENDS (YGHF) Janice McTaggart and Pat Weibelzahl Sam Hanssens


“What lies behind us and what lies before us are tiny matters compared to what lies within us.”

- Ralph Waldo Emerson


Adventures


OUTCOMES REPORT

We collect information on quality of life through surveys, review of individual personal plans and by tracking specific data. We are learning that data can provide us with informa-tion to measure how we are doing versus assumptions that we are doing good work. Community Living BC initiated the use of this framework in 2010 and the Langley Association for Community Living was one of the first organizations to be involved in this project so that we could learn to measure quality of life outcomes for people we support and share this information with all who have an interest.

The Langley Association for Community Living is asking this question of the people we support with the help of their families. LACL wants to know that we are making a difference in the lives of the individuals we support. As an organization, we want to make informed decisions that affect change to improve the support and services that we provide. To do this, we are using the Quality of Life Framework that will measure our performance.

How is your Quality of Life?

Quality of Life Framework measures:

1. Self-determination

2. Personal Development

3. Emotional Well-being

4. Interpersonal Relations

5. Social Inclusion

6. Rights

7. Physical Well-being

8. Material Well-being

Adventures


Self-determination

Do you make the decisions about your life and the things that matter to you?

93% of individuals in Community Inclusion Services report having opportunities to make choices.

63% of individuals in Residential Services report having opportunities to make choices.

What is LACL going to do about it? The individuals we support want more opportunities to make their own decisions and to have greater control over what they do. We will assist individuals to learn more about the supported decision making process. This information will be shared with our employees and be available to families of the individuals we support.

Social Inclusion

Are you involved in your community?

5.9 is the average number of activities per week that individuals in residential services participate in the community.

89% of individuals report that they participate in at least 3 out of 4 activities.

What is LACL going to do about it? We are committing resources to assist the individuals we support to be better connected in their community.

Interpersonal Relations

Do you have relationships with family and friends and do you have opportunities to meet new people?

61% of individuals in Residential Services report having at least two or more people with whom they have a relationship and regularly interact with.

94% of individuals in Community Inclusion Services report that they have a network of healthy, positive peer/friend relationships.

What is LACL going to do about it? We will continue to support the development of new relationships.


Emotional Well-being

Do you feel safe in your home and do you have access to people you trust?

What is LACL going to do about it? Provide on-going staff training to understand the values of our organization. We want to ensure that we can build trusting relationships with the individ-uals we support and that they feel respected and safe at all times.

Material Well-being

Do you have the financial resources to do the things that are important to you?

100% of individuals referred to employment services are successfully placed in employment within the first six months.

$10.35 per hour is the average wage for individuals.

What is LACL going to do about it? We will continue to make employment a priority for the individuals we support and promote the provincial employment action plan.

Personal Development

Do you have opportunities for learning and access to the information you need and want?

48% of individuals in Residential Services have achieved their personal goals.

28% of residential goals were partially achieved

49% of individuals in Community Inclusion Services have achieved their personal goals. 40% of individuals have partially achieved their personal goals.

What is LACL going to do about it? We will continue to develop more effective strategies to increase the achievement of personal goals.


Rights

Do you understand your rights as an adult and as a Canadian citizen?

100% of individuals report that they are treated with respect in Residential Services.

96% of individual report that they are treated with respect in Community Inclusion Services.

LACL will continue to make efforts that focus on assisting individuals to obtain self-advocacy skills and/or to advo-cate on their behalf when requested and/or needed.

Physical Well-being

Do you have access to good health care and support to live a healthy life?

We provide support to individuals who are medically fragile.

We ensure that they have access to the necessary professional supports that he/she needs to be as healthy as possible. Sup-ports may include nursing care and professional mental health services.

LACL will continue to advocate for improved health care supports for citizens with disabilities.

WE WANT TO HEAR FROM YOU!

LACL welcomes your feedback, ideas and suggestions.

Phone 604-534-8611 ext. 229Fax 604-534-4763Email [email protected] (Attention: Manager of Quality Improvement)


“We know that equality of individual ability has never existed and never will, but we do insist that equality of opportunity still must be sought.”

- Franklin D. Roosevelt

23535 – 44TH AVENUE, LANGLEY, BC V2Z 2V2

TEL 604.534.8611 FAX 604.534.4763

[email protected]

LANGLEYACL.COM

Langley Association for Community Living

@LangleyACL

Contents · ativity, community building, moving forward and supportive relationships. I see how...

Documents

Transcript of Contents · ativity, community building, moving forward and supportive relationships. I see how...