A B O U T AT E L I E R L U M I K H A

– A W O R K S H O P O R S T U D I O , E S P E C I A L L Y O N E U S E D B Y A N A R T I S T O R D E S I G N E R .

ATELIER

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– F I L I P I N O W O R D F O R “ T O M A K E ”

LUMIKHA

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B P O 2 . 0

• High-touch approach to back-office management where planning and operations are recursively interrogated and optimized.

• Empowered teams iterate and improve performance.

• Proprietary technology streamlines operations.

• Enlightened culture attracts and retains quality staff.

• Selective approach to work guarantees quality engagements.

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L U M I K H A VA L U E S• Lean - Our general approach to operations emphasizes lean strategies.

This business philosophy focuses us intently on what’s necessary, not on peripheral considerations.

• Value - What’s necessary in any engagement are the key performance indicators that contribute to client success.

• Iterative Improvement - Offshore operations function best through constant performance tracking and meaningful coaching to burnish execution.

• Excellence - In every operational endeavor, we strive for exceptional performance. We set performance goals at a high standard.

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E N G A G E M E N T P R O F I L E

• Sustained: We work with clients over the course of years. Our objective is to become an extension of our clients’ organization.

• Judicious: Atelier Lumikha undertakes 4-6 initiatives/year including both internal and client work. This preserves our focus and allows us to allocate resources conservatively.

• Deep Dive: Programs we undertake generally embrace more than one project to achieve fruition. We work best when we handle assessment, planning, and program design.

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P R O G R A M E N G A G E M E N T

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Assess/Plan Design Implement Optimize

Program Requirements

Program Feasibility

Center Compensation

Revenue Model

Key Performance Indicators

Standard Operating Procedures

Scripts

Objections

Quality Assessment

Instructional Design

Lead Strategy

Custom Applications

Performance Dashboard

Deployment Guide

Online Learning

Center Procurement

Center Management

Vendor Management

Operations Management

Performance Assessment

Quarterly Review

Iterate:

• Scripts/Objections

• Learning

• Lead Management

• Quality Assessment

T H E P H I L I P P I N E I S L A N D S

• Undisputed capital of offshore outsourcing

• Abundant, English-speaking talent (1.5 million active seats)

• Highly cost efficient for people intensive operations

• Stable, business friendly government

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D U M A G U E T E C I T Y

• Heart of the Visayan Islands

• Vibrant, college town with 3 highly rated institutions

• 5,000 graduates annually

• Home of Apple’s IOS laboratory

• Excellent destination for high-value processes

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C U L T U R E

• In contrast to BPO cultures developed for scaling programs using the factory paradigm, Lumikha seeks to scale quality and efficiency by optimizing individual performance.

• Lumikhan culture prizes outstanding individual achievement and problem solving at all levels of our operation.

• We carefully develop fresh graduates by orienting them to our operations through careful selection and protracted apprenticeship.

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Profi

cien

cy

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25

50

75

100

60 120 180 240 300 360 420 480 540 600 660 720 780 840 900 960 1020

Days on Program

Early Improvement 0-180 days

Substantial Gains 180-360 days

Mastery 360 - 720 days

AT E L I E R L U M I K H A H I G H L I G H T S2001 - Launch BPO to consolidate sales organization from 19 centers into single entity (500 > 3,000 seats)

2004 - BPO acquired, select managers and executives retained to oversee transition

2006 - Atelier Lumikha founded to support captive center deployments

2006 - Deploy Brady Corp. Service Delivery Center

2007 - Launch BPO operations for telco and financial services (70 seats)

2008 - Equity trade to assume management for independent facility (600 seats)

2010 - Facility and operations acquired

2010 - Launch Philippines operations for multi-center program

2011 - Deployed and assume management for Benco Dental Back-office

2012 - Launch Philippines operations for multi-center program (ongoing)

2012 - Build and deploy SAAS marketing service for U.S. Market (ongoing)

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P R O F E S S I O N A L C O M M U N I T Y

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S AT I S F I E D C L I E N T S

T H A N K S !

L U M I K H A . C O | H A R R Y @ L U M I K H A . C O