ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna...

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ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan

Transcript of ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna...

Page 1: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL)

Performance Management SystemMadhav Pai

Prajna Rao

Srinivasan Vasudevan

Page 2: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

AICTSL - BRIEF HISTORY

Page 3: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

A company “Indore City Transport Services Ltd” was incorporated to operate and manage the public transport system on 1 December 2005.

Company formed with paid up capital of 2.5 million INR (55,555 USD).

Six members from various government agencies become Board of Directors.

A first on Public Private Partnership Model in India.

Page 4: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.
Page 5: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

Bus Operations

Some of the key statistics and system features are 24 routes (22 intra city & 2 suburban)

110 buses (96 on intra city & 14 on suburban routes)

277 km in length

90,000-110,000 passengers per day

Change in public transport mode share from 16% to 21%

Bus operations, fare collection, GPS based vehicle tracking delivered by vendors contracted through competitive tendering

GPS based vehicle tracking and monitoring Electronic devices for fare collection

Page 6: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

Why Performance Monitoring System?

Integral component of a good bus service

Co-ordination and management of a large bus fleet

Daily measure of operations for planning and

improvement

Page 7: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

Patronage : Passengers per Month since Inception

20,000

40,000

60,000

80,000

100,000

Jan

ua

ry

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bru

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rch

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ril

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July

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be

r

No

vem

be

r

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cem

be

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20062007

20082009

Curfew monthNo Service for 7 Days

Officer transfers, warranty on buses expire.

Ridership dipped below 80,000 tickets sold per day.

Back to being over 80,000 tickets sold per day

Page 8: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

Patronage : Fleet Size since Inception

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20062007

20082009

6 Buses on routes 14 & 15 out of commission

on April 09

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Bus-Days Missed

0%

10%

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60%

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 22 23 24

Routes

February

March

April

May

Bus Breakdowns – By Route

Routes 14,15 – 1 Operator – Biggest Culprit

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Page 11: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

Bus Arrivals – Route 2 – Palasia Chauraha

Arrivals - Route 2 - Palasia Chauraha

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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

Mar ch 23r d

Mar ch 24th

Mar ch 25th

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Average Trip Length by Route

Page 13: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

Average Trip Length by Route

Page 14: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

Variation By Time of Day on Route 2

Up

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Dow n

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7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

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AM Peak Hour Boarding’s & Alighting’s – Route 2

UP

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Performance Monitoring System

Bus Operations

Bus Maintenanc

e

Bus Staff

% kms operated

speed violations

% stops covered

% trips operated

% stops on time

Presentation

Safety

Passenger facilities

Cleanliness

Mechanical condition

Competence

Conduct

Page 17: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

Monitoring Methods – Agency

Database Data Generating Component

Database Administrator

Daily GPS Summary GPS Unit On-Board Bus Arya Omnitalk

Daily Bus Inspection ICTSL Monitors AICTSL

User Satisfaction Survey On-board Feedback Box AICTSL

User Feedback Telephone, Internet AICTSL

Page 18: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.
Page 19: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

Daily Bus Inspection Chart

Broken Glass

Front Back Sides LightsBody

Damage GrillsHandle

Bars Seats Outside Inside Uniform ID Card

29/6/2009 587 11 DNL 1 1 129/6/2009 575 18 DNL 1 1 129/6/2009 530 13 DNL 1 1 129/6/2009 565 6 DNL 1 1 129/6/2009 597 2 DNL 1 1 1 129/6/2009 539 12 DNL 1 129/6/2009 534 18 DNL 1 129/6/2009 541 2 DNL 1 1 129/6/2009 570 7 DNL 1 129/6/2009 559 23 KT 1 1 1 1 129/6/2009 569 24 KT 1 1 1 1 129/6/2009 552 19 KT 1 1 1 129/6/2009 551 19 KT 1 1 1 129/6/2009 531 16 PTS 1 1 1 129/6/2009 562 5 RJT 1 1 129/6/2009 515 4 RJT 1 1 129/6/2009 549 5 RJT 1 1 1 1 129/6/2009 522 5 RJT 1 1 1 129/6/2009 1903 1 RJT 1 129/6/2009 557 22 RJT 1 1 1 1

External Damage Internal Damage Not Clean Staff

Date Bus No. Route Operator

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Route Operator

MM/YY

% Trips Operated

% Stops Covered

% Km Operated

Speed Violations per 100 km

% Stops on time RATING

           

           

           

           

           

           

           

           

           

Monthly Operations Performance Data Report

Page 21: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

Performance Rating Classes

Performance Class Class I Class II Class III Class IV

Score for each Parameter Over 95 75 to 95 50 to 75

Under 50

Penalty Amount Rs. 0/-Rs. 100/- Rs. 200/-

Rs. 300/-

Page 22: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

ICTSL

Better Performers

Performers to improve

Class Dues

Rewards

• Best Performing Route

• Best Performing Bus

• Most Reliable Route

• Best Consistent Bus

• Most Improved Bus

Dues and Rewards

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% Km. Actually Operated

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120%

Apr-09 May-09 Jun-09

Anam Travels 62% 44% 39%

Dayajeet Nimay Logistics 82% 88% 95%

Kaya Transit 90% 94% 99%

Priyadarshani Travels 83% 88% 81%

Rama Jyoti Travels 87% 90% 94%

Apr-09 May-09 Jun-09

% KM actually operated

Page 24: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

% Trips Actually Operated

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Apr-09 May-09 Jun-09

Anam Travels 39% 25% 4%

Dayajeet Nimay Logistics 59% 55% 72%

Kaya Transit 53% 47% 71%

Priyadarshani Travels 68% 75% 74%

Rama Jyoti Travels 61% 68% 70%

Apr-09 May-09 Jun-09

% Trips actually operated

Page 25: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

Route No. Operator RatingClass

23 Kaya Transit 84 II

10 Rama Jyoti Travels 81 II

19 Kaya Transit 79 II

13Dayajeet Nimay Logistics 79 II

6Dayajeet Nimay Logistics 79 II

Best Performing Routes for June

Page 26: ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan.

Thank You