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Monte

 

 

ContenExecutive

Chapter 1

Chapter 2

Introducti

A.  Regio

B.  Mon

C.  San B

D.  Sant

Chapter 3

A.  Regio

B.  Mon

C.  San B

D.  Sant

Chapter 4

A.  Regio

B.  Mon

C.  San B

D.  Sant

Chapter 5

Appendix

 

 

 

rey Bay Area

ntse Summary ...

1 ‐ Introductio

2 – Transport

ion ................

onal .............

terey County 

Benito County

a Cruz County

3 ‐ Human Se

onal .............

terey County 

Benito County

a Cruz County

4 ‐ Unmet Ne

onal .............

terey County 

Benito County

a Cruz County

5 – Next Step

x ....................

a Coordinate

.....................

on .................

ation Service

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y ...................

rvice Transpo

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ed Public Tra

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es and Provid

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ortation Need

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ent ...............

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.....................

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ansportation

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2 

....... 3 

....... 4 

..... 10 

..... 10 

..... 13 

..... 15 

..... 18 

..... 21 

..... 24 

..... 25 

..... 30 

..... 31 

..... 32 

..... 33 

..... 33 

..... 34 

..... 37 

..... 39 

..... 42 

..... 43 

Monte

 

 

ExecuThe Feder

Transport

delivery t

individual

services.”

Regional T

has produ

guidance 

Surface Tr

region’s lo

funding u

The Mont

transport

Regional T

(SBtCOG);

(MST) hav

service ad

service tra

This CPTP

gaps and 

identified

increasing

services; e

transport

Strategies

funding va

resources

AMBAG, t

Monterey

consensu

transport

AMBAG re

comment

AMBAG B

 

rey Bay Area

utiveSural Transporta

tation Plan (C

hat identifies

ls with limited

 The Associat

Transportatio

uced the regio

from the Mo

ransportation

ong‐range Me

nder the Elde

terey Bay Reg

ation partner

Transportatio

; Santa Cruz M

ve also worke

dvocates, as w

ansportation.

P incorporates

improving th

 by the contr

g the frequen

establishing m

ation services

s for meeting 

ary between 

s and funding

the Regional T

y Bay Region i

s building am

ation disadva

eleased the D

ts received ar

Board of Direc

a Coordinate

ummaryation Authori

CPTP) as a “un

s the transpor

d incomes, an

tion of Monte

on Planning A

on’s CPTP. As

ving Ahead fo

n (FAST) Act, A

etropolitan T

erly Persons a

gion’s CPTP ha

rs. The Transp

on Commissio

Metropolitan 

ed with local t

well as memb

.  

s these needs

e manageme

ibuting agenc

ncy and hours

mobility mana

s to farmwor

these needs 

Monterey, Sa

. However, a 

Transportatio

is that there i

mong regional 

antaged.   

Draft CPTP on

e included in 

ctors on Nove

 

ed Public Tra

yity defines a C

nified, compre

rtation needs

nd lays out st

erey Bay Area

Agencies (RTPA

 the Metropo

or Progress in

AMBAG is req

ransportation

and Persons w

as been prep

portation Age

on (SCCRTC); t

Transit Distri

transportatio

bers of the pu

s and present

nt of mobility

cies include e

s of operation

agement prog

kers.  

and the prior

anta Cruz and

common the

on Planning A

is an increasin

planning par

 August 20, 2

Appendix D. 

ember 14, 201

nsit-Human

Coordinated P

ehensive stra

 of individual

rategies for m

a Governmen

As) and publi

olitan Plannin

n the 21st Cen

quired to pro

n Plan. The CP

with Disabiliti

ared collabor

ency of Monte

the Council o

ict (Santa Cru

n providers, c

blic to identif

ts innovative 

y services. So

expanding ser

n of existing ro

grams; replac

ritization of p

d San Benito C

eme emerging

Agencies and t

ng need and 

rtners with re

2018 for a 45‐

The final plan

18.  

Services Tra

Public Transit

tegy for publ

ls with disabil

meeting these

ts (AMBAG), 

ic transit ope

ng Organizatio

ntury (MAP‐2

duce this pla

PTP establish

es (Section 5

ratively by AM

erey County (

of San Benito 

uz METRO); an

community o

fy the existing

implementat

ome of the reo

rvice to under

outes; provid

cing old vehic

projects plann

Counties give

g from the wo

the Public Tra

importance f

egard to meet

‐day public re

n is expected

ansportation

t‐Human Serv

lic transporta

lities, older a

e needs, and 

in collaborat

rators in the 

on for the reg

21) and the Fi

n for incorpo

es project eli

310). 

MBAG and its

(TAMC); the S

County Gove

nd Monterey

organizations 

g gaps and ne

tion strategie

occurring tran

rserved locat

ding same day

cles; and prov

ned for receiv

en differences

ork and plann

ansit Operato

for further co

ting the need

eview period.

d to be approv

Plan

vices 

tion service 

dults, and 

prioritizes 

ion with the 

tri‐county are

gion and with

xing America

oration into th

gibility for fe

 regional 

Santa Cruz Co

rnments 

y–Salinas Tran

and human 

eeds in huma

s for closing t

nsit needs 

ions and 

y paratransit 

viding 

ving future fe

s in existing 

ning between

ors within the

ordination an

ds of the 

 A summary o

ved by the 

3 

ea, 

h 

a’s 

he 

deral 

ounty 

nsit 

an 

the 

deral 

 

e 

nd 

of 

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Purpose o

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planning d

and priori

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developed

represent

participat

The four r

1. A

n

2. A

ca

so

3. St

an

4. P

fe

While MA

(FTA) defi

delivery t

individual

services.”

The CPTP 

private, a

preparatio

and provi

needs thr

The Assoc

Transit (M

                  1 Federal R

rey Bay Area

er1‐Intro

of the Plan 

terey Bay Reg

document tha

itizes strategi

ransit law, as 

ects selected f

rs and Individ

d Coordinate

tatives of pub

tion by memb

required elem

n assessment

on‐profit); 

n assessment

an be based o

ophisticated d

trategies, act

nd needs, as 

riorities for im

easibility for i

AP‐21 does no

nes coordina

hat identifies

ls with limited1 

must been d

nd non‐profit

on and imple

ders in the M

oughout Mon

ciation of Mo

MST), San Ben

                       Register Notice

a Coordinate

oduction

gion Coordina

at identifies t

es and projec

amended by 

for funding u

uals with Dis

d Plan. The P

blic, private an

bers of the pu

ments are: 

t of available 

t of transport

on the experi

data collectio

ivities, and/o

well as oppor

mplementatio

mplementing

ot define the 

ated plan as “

s the transpor

d incomes, an

eveloped thr

t transportati

mentation of

Monterey Bay 

nterey, San B

nterey Bay A

nito Council of

                   e (Vol. 71, No. 5

ed Public Tra

ated Public Tr

the transporta

cts to help me

Moving Ahea

nder the Fed

abilities Prog

lan must be d

nd non‐profit

ublic.    

services and 

tation needs f

ences and pe

on efforts, and

or projects to 

rtunities to ac

on based on r

g specific stra

term “coordi

a unified, com

rtation needs

nd lays out st

ough a proce

ion and huma

f this plan wil

Region, and s

enito and San

rea Governm

f Governmen

50), March 15,

nsit-Human

ransit‐Human

ation needs o

eet their loca

ad for Progre

eral Transit A

ram (referred

developed th

t transportati

current trans

for seniors an

erceptions of t

d gaps in serv

address the i

chieve efficie

resources (fro

tegies and/or

nated plan,” 

mprehensive 

 of individual

rategies for m

ess that includ

an services pr

l improve coo

strengthen tr

nta Cruz Coun

ents (AMBAG

nts (SBtCOG), 

2006, p. 1345

Services Tra

n Services Tra

of seniors and

al transportat

ss in the 21st

Administratio

d to as Sectio

rough a proce

on and huma

sportation pr

nd persons w

the planning 

vice; 

dentified gap

ncies in servi

om multiple p

r activities. 

the Federal T

strategy for p

ls with disabil

meeting these

des input from

roviders, as w

ordination be

ransportation

nties. 

G), Caltrans D

Santa Cruz C

58.  

ansportation

nsportation P

d individuals w

tion needs.  

t Century (MA

n’s (FTA’s) En

on 5310) be in

ess that inclu

an services pr

roviders (pub

ith disabilitie

partners or o

ps between cu

ce delivery; a

program sour

Transportatio

public transpo

lities, older a

e needs, and 

m representa

well as the pu

etween transp

n services for 

District 5, Mon

ounty Region

Plan

Plan (“CPTP”)

with disabiliti

AP‐21), requir

nhanced Mob

ncluded in a lo

udes 

roviders and 

lic, private an

s. This assess

on more 

urrent service

and 

rces), time, an

on Administra

ortation serv

dults and 

prioritizes 

tives of publi

blic. The 

portation syst

those with sp

nterey‐Salina

nal Transporta

4 

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ies 

res 

bility 

ocally 

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ation 

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ation 

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provide fu

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for social 

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be used fo

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A review o

providers

their purp

Funding fo

funds: Fed

California

provided 

Enhanced

The Coord

Moving A

rey Bay Area

on (SCCRTC),

tation Agency

gional plannin

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nterest in the 

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dentification a

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requires that 

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ng partners ha

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set of transpo

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g in California

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a share of to

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ations, revenu

concessions. N

ounted towa

ate and local 

 in Table 1‐1 

nds can be us

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5311 funds i

venues. These

ding sources t

Seniors and I

will inform pr

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and documen

partners both

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ortation topic

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a is complex. 

ransit services

programs are 

med) through

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ector sources

nding progra

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ntended for r

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Individuals w

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tation in the f

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s. Sales tax re

subject to ru

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costs be deriv

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an service co

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grams for pub

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igible to apply

rnia counties 

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able for publi

with Disabilitie

certify project

Act (MAP‐21) 

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ct (Santa Cru

operated in th

nd provided n

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and individu

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individual loc

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state formula

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te and region

traditional tra

al match requ

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unds. Example

ons; non‐DOT

ontracts, priva

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y and other r

is dependent

nd TDA funds

re described b

ic transit and 

es Program (S

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uz METRO) an

he preparatio

numerous opp

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ons, and invo

ally to engag

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calities and th

le services an

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also used for 

ations that di

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ansportation 

uirements. Ea

al sources, an

es of local ma

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ate donations

unteer service

of each is do

encies and so

hows funding 

relevant infor

t primarily on

s generated t

below. A brie

social service

(Section 5310

unds authoriz

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nd the 

on of this plan

portunities fo

each and 

lve activities 

e communitie

erly, individua

he region as a

nd a 

onary progra

public transit

ictate how th

overnment. F

funding prog

ach federal 

d may not be

atches which 

ds, dedicated 

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ocial service 

programs an

rmation. 

n two sources

hrough State

f overview is 

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transport

In 2012, t

5316, and

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Caltrans s

Caltrans is

certify tha

each State

urbanized

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human se

ELIGIBLE R

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rey Bay Area

uthorization f

requirements

requirements

bilities Progra

ted planning r

ansit‐Human S

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ervices transp

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articipation b

onprofit tran

. That “to the

ransportation

ecipients of g

ded under MA

bled Program)

is intended to

 to serve the 

ation services

he passing of

d transferred 

program (531

serves as the 

s required to 

at projects fu

e’s share of t

d areas (over 

selected for 5

ervices transp

RECIPIENTS AND

esignated  Reopulation). ubrecipients:rivate  non‐pndirectly thro

a Coordinate

from 2012) a

s specific to th

s identified un

am (Section 5

requirements

Services Tran

ts selected ar

portation plan

ordinated pla

by seniors, ind

sportation an

e maximum ex

n services assi

rants from th

AP‐21, the FA

) and New Fre

o enhance mo

special need

s and Americ

f MAP‐21 elim

its functions 

17) and trans

designated re

select projec

nded are incl

he target pop

200,000).  

310 funding m

portation plan

D SUBRECIPIEN

ecipient  or  a

states  or  lorofit  organizugh a recipie

ed Public Tra

nd the Fixing

he authorizat

nder MAP‐21

5310). Section

s under the FA

sportation Pl

e “included in

n.” 

n “was devel

dividuals with

nd human ser

xtent feasible

isted by othe

he Departmen

ST Act contin

eedom progr

obility for sen

s of transit‐de

ans with Disa

minated the Jo

into the 5307

ferred its fun

ecipient for th

cts for use of f

uded in the C

pulations and

must be inclu

n. Section 531

NTS: 

a  State  rece

ocal  governmations,  or  opnt. 

nsit-Human

America’s Su

tions are desc

 for the Enha

n 5310 remain

AST Act. In re

an, the FAST 

n a locally dev

oped and app

h disabilities, 

rvice provider

e, the services

r Federal dep

nt of Health a

nues to conso

am eligibilitie

niors and pers

ependent po

abilities Act (A

obs Access Re

7 and 5311 pr

nctions into th

hese funds fo

federal funds

Coordinated P

 are apportio

uded in a loca

10 program in

eiving  a  gran

ment  authoritperators  of  p

Services Tra

urface Transp

cribed below.

anced Mobilit

ns the only fu

elation to the 

Act requires:

veloped, coo

proved throu

representativ

rs, and other 

s funded will 

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profit agency

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 FIGURE 2‐1 

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12 

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19 

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ncil of native ptions, esides s  and 

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trips. e fixed cation ce and transit 0  Tres 

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ransportatione for transpor

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ansportation

e Program far

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20 

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D. S 

Agencies 

SANTA CRU

The  SCCRoversight income in

SCCRTC E

The Elderservice  agfunding aphysical  aTransportcommitteCruz Coun

SANTA CRU

This  comparatransMETRO A

SCCRTC T

SCCRTC vMay 2018and the Sconcerns improvemincluding specializeinscriptionServices ASanta Clar

The UnmeidentifiedThe  Unmtransportindividualrequired transport

 

 

rey Bay Area

SantaCruz

and Councils

UZ COUNTRY R

RTC,  as  the  Rfunctions  re

ndividuals and

ELDERLY AND D

ly & Disabledgencies  and nd policy forand/or  econotation  Needs ee monitors  anty and advise

UZ METRO AD

mittee  is  ansit issues. Thisccessible Serv

TRANSIT AND P

oluntarily ado8 and  includeanta Cruz MEwere  identi

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a Coordinate

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REGIONAL TRA

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DISABLED TRAN

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and  plans  fores SCCRTC, as

DVISORY COM

n  advisory  bos committee vices Transit 

PARATRANSIT U

opts a list of ed needs  idenETRO Board. fied  and  prisport  for  sennts  in  travel  psuch  as  audiotransport.  Loe  and  expand 

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NSIT COMMISS

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MITTEE (MAC

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UNMET NEEDS

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Planning  Agending  and  p 

ADVISORY COM

Committee iswho  meet  e

on to serve SaTAC  developnual  Report network  of  ser decision ma

C)  

Santa  Cruz  Mce of the MeTF). 

 HEARINGS 

it needs annue E/D TAC,  theneral, paratre  highest  pricome/welfareus  facilities.  Teillance  systees  include  imoptions  betwe

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High priority nes and the elmber  of  needes  to  low  inices  beyond sabilities  to a

21 

ber  of s,  low 

social nning, e with alized .  This Santa 

t  and a Cruz 

red in mittee, tation safety ilities, ate  on Braille tation o  and 

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SANTA CRU

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Santa CruSanta Cru

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SANTA CRU

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ehicle pment ble  to epping 

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COMMUNI

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ITY BRIDGES 

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TY OF CALIFORN

versity  of  Caa Disability Vy disabilities 

it Organizatio

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NIA, SANTA CR

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RUZ TRANSPOR

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RTATION AND P

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pendix A.  

Services Tra

or the Lift Lin100,000  door frail by bothf  rides  are  tpeople with dCruz  service onsolidated T

PARKING SERV

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h Client Actioheir  eligibilityionship to maes. 

ansportation

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VICES DEPARTM

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MENT (TAPS) 

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23 

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nNeedstion needs arvantaged”  coas  individuaue to their agn  (Caltrans), y, individuals may  have  diflude a frail eltraveling to Vents. 

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24 

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Percentage

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rey Bay Area

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Total 

Population  

413,350 

57,892 

269,538 

740,780 

abled and Low in

population grou

ed Public Tra

rently  live in portation serv

Based on  thehe total populniors, defined  

T

also provides 

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Seniors 

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50,269 

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92,895 

ncome based on

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nsit-Human

the Monterevices because

e California Dlation in the rd as persons 

Table 3‐1 

forecast data

opulation  tre

unties for the

est proportio

nta Cruz Coun

nty Population

2018.  pers/Projectio

rcent 

niors   Disabl

12%  37,8

11%  5,4

13%  26,9

13%  70,2

n DOF 2018 and 

double counted

Services Tra

ey Bay Regioe of their pot

Department oregion almostover the age

a for each cou

nds  for diffe

e years 2020,

on of its popu

nty’s  populat

n Estimates and

ons/P3/P3.php

led 

Percen

Disabled

848  9%

444  9%

82  10%

74  9%

d American Comm

d; i.e. a senior w

ansportation

n, and up to ential inabilit

of  Finance  (Dt nine percene of 65 years,

unty within th

rent  senior  c

, 2030, 2035 a

ulation (18%)

tion will  be o

d 2012‐2016 A

. Accessed 2.2

nt 

d 

Be

Poverty L

%  66,2

%  6,2

%  39,2

%  111,7

munity Survey 2

with a disability. 

Plan

37 percent oty to drive du

OF)  and Ament has one or , and 15 perc

he region. Ta

citizen age  co

and 2040. In 

) be senior cit

over  the age 

American 

8.09.  

low 

Line 

Pe

Povert

289 

224 

211 

724 

2012‐2016 data

 

25 

of the e to a 

erican more 

cent is 

ble 3‐

ohorts 

2020, 

tizens 

of 65 

ercent  

Below 

ty Line 

16% 

11% 

15% 

15% 

a. Some 

 

Monte

 

 

M

 

 

 

 

rey Bay Area

Monterey 

P

T

6

7

8

San 

Benito 

P

T

6

7

8

Santa 

Cruz 

P

T

6

7

8

a Coordinate

Population 

Total  4

65‐69 

70‐84 

85+ 

Population 

Total 

65‐69 

70‐84 

85+ 

Population 

Total  2

65‐69 

70‐84 

85+ 

Data from

 

ed Public Tra

T

2020  % 

54,599    

21,582  5% 

35,915  8% 

8,924  2% 

2020   % 

60,067    

3,186  5% 

4,787  8% 

1,016  2% 

2020   % 

82,627    

18,295  6% 

27,388  10% 

5,132  2% 

m Department of

nsit-Human

Table 3‐2 

2030  %

489,001    

22,821 

54,889  1

12,675 

2030   %

66,693    

3,903 

8,176  1

1,634 

2030   %

301,494    

17,071 

45,208  1

8,464 

of Finance: P‐2: C

Services Tra

%  2035

504,523

5%  22,877

12%  59,084

3%  18,083

%  2035

70,117

6%  3,844

12%  9,451

2%  2,371

%  2035

309,176

6%  15,967

15%  46,982

3%  13,411

County Populati

ansportation

5  %  2

3     518,

7  5%  24,

4  13%  60,

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and 95) publicno longer abany  depend helpers often t eligible for trtation servic

ansportation

rvices corridoceive MediCathe  detrimenajaro, AromasMonterey Co

st of keepingeas. Safe, fuees.  Social  Segroups,  and 

OURCE 

cles travel witwise be redistutions will neeology solutio

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Plan

or and do notal or social sental  effects  ts and Los Lomounty are the

g them on theel‐efficient anrvice  Provideoperate  van

th few passentributed into ed to be empons should pr

re  vulnerableheir  transit  nmergency  resp

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hich are in iso.  There  are also some inh

ion can be a and are depee  helpers  to epend upon pratransit probe developed.

35 

t have rvices to  the mas in  most 

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36 

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Monte

 

 

C. SThe Counforum  forsatisfied hearing  tresolutionAct fundin

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has  receivedservice must e, first‐serve b

a Coordinate

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and  presentsmet Needs HeBenito Coun

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Service 

County Expr

needs were  oognized betwg  to  increase

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and as well. Tut‐of‐County ll  residents  osportation  sesh translation

s  hours.  Ridelability and a

37 

vide a not be public er  the pment 

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ut  the 

rvices 

unmet needs ounty 

Social y.  The 

unding ekend r  was chool, 

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E, CAPACITY, A

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a Coordinate

AMENITIES AND

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38 

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39 

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40 

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BASE FACILITY 

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IT UNSAFE OR 

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and wards in f

41 

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Monte

 

 

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AMBAG BThe CPTP 

 

 

 

 

 

 

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and review pendix D provi

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14, 2018 me

42 

eriod, ides a 

public vocacy public 

eting. 

Monte

 

 

Appen

rey Bay Area

dix

a Coordinateed Public Transit-Human Services Traansportation Plan

43 

Phone

Email

Amtrak Special purposeNationwide intercity 

train and bus service. Yes Yes, 65+ 10% discount www.amtrak.com 1‐800‐872‐7245

Monterey, Santa 

Cruz and San Benito 

CountyCentral Coast Alliance for 

Independent LivingSpecial purpose www.cccil.org 831 757‐2968  cccil@cccil.org

Community Hospital of 

Monterey PeninsulaMedical www.chomp.org 831 624‐5311

Gateway Center/MV 

Transportation/MST RIDESSpecial purpose

Door to Door service 

for developmentally 

disabled participants 

in Gateway's day 

programs

No www.gatewaycenter.org 831‐372‐8002 Monterey Peninsula 

Greyhound Bus  Special purpose

Nationwide Bus 

service. If 

handicapped, aide 

travels free with 

verifying letter from a 

doctor

Yes Yes, 62+ 5% discount www.greyhound.com 831 423‐1800 Monterey County 

Hope Services Special purpose www.hopeservices.org831 393‐1575 ext. 17   

afoglia@hopeservices.org

Interim, Inc. Special purpose www.interiminc.org 831 649‐4522

Monterey County Military 

and Veterans Affairs OfficeSpecial purpose

Van service for 

veterans to the VA 

Medical Center in Palo 

Alto and San Jose VA 

Outpatient Clinic

No www.co.monterey.ca.us/va/services.htm (831) 647‐7613   Monterey County 

Monterey Senior Center Information 

Taxi Voucher: 

Residents 65+ can 

receive free taxi 

voucher worth $14 

plus a $3 co‐pay

Yes Yes https://www.monterey.org/Residents/Taxi‐Voucher‐Program (831) 646‐3866

Monterey, Carmel, 

Del Rey Oaks, 

Pacific Grove, Sand 

City and Seaside

Monterey‐Salinas Transit 

(MST)Transit

Fixed Route Bus 

ServiceYes Yes www.mst.org  888 678‐2871

Monterey County, 

Santa Cruz County, 

San Jose 

Monterey‐Salinas Transit 

(MST) OnCall South CountyTransit OnDemand Yes Yes https://mst.org/routes/oncall‐south‐county/ 1‐866‐663‐3278

Gonzales, 

Greenfield, King 

and Soledad

Monterey‐Salinas Transit 

(MST) RIDESParatransit

Transportation 

Services for People 

With Disabilities

http://www.mstmobility.org/ada‐paratransit‐rides.htm1‐888‐MST‐BUS1                        TTY 1‐

831‐393‐8111

Monterey 

Peninsula, Carmel, 

Carmel Valley, 

Salinas, Chualar, 

Gonzales, 

Greenfield, Soledad, 

and King City, and 

to the Watsonville 

Transit Center.

Website Senior Discount

Monterey County 

Coverage Organization  Service Type:  Services Charge

Salinas Senior Center Special purpose  http://www.salinasseniorcenter.org/ (831) 757‐6030 Salinas

Sally Griffin Active Living 

CenterSpecial purpose www.mowmp.org 831 375‐4454  info@mowmp.org

Monterey Peninsula 

Communities

San Andreas Regional 

Centerwww.sarc.org 831 759‐7500

Shelter Outreach Plus  Special purpose

SALINAS FAMILY 

EMERGENCY SHELTER 

(FOR WOMEN AND 

CHILDREN)

www.sopinc.org 831 384‐3388 info@sopinc.org

The Blind and Visually 

Impaired Center of 

Monterey County

Special purpose www.blindandlowvision.org831 649‐3505 

vision@blindandlowvision.org

Amtrak Special purposeNationwide intercity 

train and bus service. Yes Yes, 65+ 10% discount www.amtrak.com 1‐800‐872‐7245

Monterey, Santa 

Cruz and San Benito 

County

Emmaus House Special Purpose

Provides safe haven 

for women and 

children that are 

victims of domestic 

violence

http://www.emmaushouse.net 1‐831‐636‐7224 San Benito County

Greyhound Bus  Special purpose

Nationwide Bus 

service. If 

handicapped, aide 

travels free with 

verifying letter from a 

doctor

Yes Yes, 62+ 5% discount www.greyhound.com 831 423‐1800 Monterey County 

Hollister School District  Special purpose

Provides school bus 

transportation for 

elementary school 

students residing 1.5 

mi. from school and 

middle school 

students residing 2.0 

mi. from school

No Not applicable https://www.hesd.org/transportation/ 831‐630‐6348 nlara@hesd.orgHollister School 

District

Hollister Taxi  TAXI Taxi Service Yes No http://hollistertaxicab.com/  (831) 232‐1344 San Benito County 

San Benito County 

Hope Services Information and 

Special Purpose

Provides wide range 

of employment and 

training programs, 

developmental 

activities, counseling, 

infant and senior 

services and 

independent living 

services to persons 

with disabilities

http://www.hopeservices.com 831 637‐8600 San Benito County 

Jovenes de Antaño Special purpose

Small non‐profit 

organization providing 

more specialized 

transportation to 

elderly and disabled 

for medical and other 

social services

$1.25 inside 

Hollister; donation 

outside Hollister

No http://www.jdasbcseniors.org/transportation 831‐637‐9275  San Benito County 

San Benito County Transit 

(County Express)Transit

Fixed‐route bus 

service in Hollister 

and Dial‐A‐Ride 

service outside of 

fixed‐route service 

areas and hours.  Inter‐

county services 

connecting San Benito 

County to Gavilan 

College and Gilroy for 

Caltrain and VTA 

connections.

Yes Yes www.sanbenitocountyexpress.org831 636‐4161 

info@sanbenitocog.orgHollister 

San Benito County Transit 

(County Express)Paratransit 

Complimentary ADA 

Paratransit Service. 

3/4 mile radius from 

bus stop. 

Yes but not for 

personal care 

attendant 

Not applicable www.sanbenitocountyexpress.org831 636‐4161 

info@sanbenitocog.orgHollister

San Benito Rideshare Information 

Provides information 

about carpooling and 

vanpooling for 

commuters and other 

transportation options 

for non‐commuters

No.  Not applicable www.sanbenitorideshare.org831 637‐7665; 

info@sanbenitocog.orgSan Benito County 

Seniors Council             (Area 

Agency on Aging)

Information and 

Special Purpose 

Provides forum for 

local seniors to 

express needs and 

concerns; Actively 

looks for funding and 

provides support to 

elderly community 

http://www.seniorscouncil.org/ (831) 688‐0400San Benito and 

Santa Cruz Counties

YMCA Special Purpose

Provides programs to 

women, children, 

seniors and persons 

with disabilities 

http://www.centralcoastymca.org/locations/san‐benito‐county/ymca‐

of‐san‐benito‐county/831.637.8600

Half Moon Bay to 

Monterey County 

AMERICAN CANCER 

SOCIETYMedical

Free transportation 

for cancer patients to 

doctor appointments 

in Santa Cruz County. 

No www.cancer.org 831‐772‐6529 Santa Cruz County

Cabrillo College Accessibility 

Support CenterSpecial purposes

Class to Class transit 

for disabled studentsNo www.cabrillo.edu/services/dsps/ 831‐479‐6379

Cabrillo College 

Campus

Care‐A‐Van for Kids Medical

Children of low‐

income families 

transportation to 

Lucile Packards 

Children's Hospital in 

Palo Alto

Nohttp://www.stanfordchildrens.org/en/about/government‐

community/care‐a‐van(650) 736‐2108 Santa Cruz County

Central Coast Ambulance Special purpose

Emergency 

transportation for the 

public to skilled 

nursing facilities and 

hospitals

Yes, Varies 831‐ 685‐3201

Santa Cruz County, 

San Benito County, 

part of Monterey 

County

City of Capitola Seasonal 

ShuttleTransit 

Weekend shuttle bus 

to the village and the 

beach in Capitola 

(Memorial Day 

weekend through 

September); 

wheelchairs 

accommodated

No www.ci.capitola.ca.us831‐475‐7300 

jaluffi@ci.capitola.ca.us

From shuttle lot at 

Bay Avenue near 

Hill street to the 

beach/ Capitola 

Village

Courtesy Cab/Watsonville 

TaxiTransit 

General Taxi Service, 

serving Watsonville. Yes

10% discount seniors;  

Accepts Taxi Scriphttp://www.courtesycab.com/

831‐761‐3122 

office@courtesycab.com Watsonville

Santa Cruz County 

Cruz511 Information

Commute Solutions 

provides information 

on alternative 

transportation modes 

to interested 

commuters through 

an instant, online 

database or phone 

assistance. 

No https://cruz511.org/ info@cruz511.org   831.429.POOL Santa Cruz County

Davenport Resource Service 

CenterTransit 

General Public from 

North Santa Cruz Co. 

to city of Santa Cruz.  

May be only one way.

No http://cabinc.org/2017/04/16/drsc/ 831‐425‐8115    drsc@cruzers.comNorth Santa Cruz 

County

Delux Cab Transit  General Taxi Service Yes Yes, 10% (831) 475‐3232 Santa Cruz County

Elderday Adult Day Health 

Center TransportationSpecial purposes

Transportation to and 

from daily meals, 

therapy, personal 

care, social center

No, donations 

accepted

www.communitybridges.org/liftline.html               (on the Spanish 

page)831 458‐3481 info@cbridges.org Santa Cruz County

First Transit Special Purposes 

Daily Services for 

adults with 

developmental 

disabilities 

No www.firsttransit.com 831‐460‐9911 Santa Cruz County

Greyhound Bus Lines Transit 

Bus service outside 

Santa Cruz County. If 

handicapped, aide 

travels free with 

verifying letter from a 

doctor. 

Yes Yes, +62 5%, Attendent 50% www.greyhound.com 831‐212‐3715; 800‐231‐2222 Monterey County 

Laidlaw Transit Services Special purposes 

Serves 

Developmentally 

disabled adults, 

consumers of the San 

Andreas Regional 

Center

No www.laidlawtransit.com831 460‐9911      

camilla.shaffer@laidlawtransit.comSanta Cruz County

Lift Line Paratransit

Transportation for 

individuals unable to 

ride public transit. 

Vans are lift equipped 

for frail passengers or 

wheelchair users. Taxi 

rides and 

transportation to 

senior programs and 

meal sites also 

available. 

Yes

$16/mo for $60 worth of 

script for applicants under 

200% Federal Poverty Level 

(FPL) $32/mo for $60 in 

script for those above 200% 

FPL

www.communitybridges.org/liftline.html  831 425‐1558     Santa Cruz County

Lift Line  Paratransit

Extended care or 

medical 

transportation for 

hospital patients 

discharged by 

wheelchair or gurney. 

Yes  www.communitybridges.org/liftline.html 831‐425‐1558      Santa Cruz County

Lift Line (Community 

Bridges Charter Rides)Transit

There are no 

limitations to service 

area. However, long 

distance rides and 

rides in rural areas are 

subject to scheduling 

availability. 

Yes 831 425‐1558  Santa Cruz County

Medial Appointments Made 

EasySpecial Purpose

Transportation similar 

to taxi service to 

medical destinations

Yes No Santa Cruz County 

Medi‐Cal/Alliance Non‐

Emergency TransportationMedical

Medi‐Cal clients for 

authorized medical 

appointments; 

managed by MV 

Transportation

No www.ccah‐alliance.org 800‐700‐3874 ext. 5577Santa Cruz County, 

Santa Cruz City

Mental Health Client Action 

Network (MHCAN)Medical

County Mental Health 

patients or persons 

with history of mental 

illness

No www.mhcan.org 831 469‐0462   mail@mhcan.org

Santa Cruz City 

Excluding San 

Lorenzo Valley, 

Scotts Valley, 

Freedom and 

Watsonville

Monterey County 

Paratransit (RIDES) Paratransit 

Door to Door service. 

Call in Advance.       Yes www.mst.org  

831 899‐2555   

CustomerService@mst.org

South Santa Cruz 

County, San Benito 

County, Monterey 

County 

Precious Cargo Special purpose

Transportation for the 

general public and 

clients of Medi‐Cal 

program.

Yes, more for 

wheelchair or 

gurney

831‐333‐0287

Pickup in Santa Cruz 

and Monterey 

Counties; limited 

distance

San Lorenzo Valley Unified 

School DistrictParatransit 

Home to school 

transit for Special 

Education students

Only for 

temporarily 

disabled students

www.slv.k12.ca.us/transportation831‐336‐2223     

emandel@slv.k12.ca.usSan Lorenzo Valley

SANTA CRUZ AIRPORTER Special purposes

Van service to and 

from San Jose and San 

Francisco airports.   

Advance reservations 

recommended. Call 

for schedule and 

charge. Senior 

discounts available.

Yes, To SJ $40, To 

SF $50Yes, When Prepaid www.scairporter.net 831 475‐0234  scairporter@aol.com

Santa Cruz to San 

Jose and SF Airports 

Santa Cruz County CalWorks Special purposes

Welfare‐to‐Work is an 

employment program 

serving adult 

recipients of cash aid. 

The program helps 

participants find jobs 

and become self‐

sufficient.

No http://www.hra.co.santa‐cruz.ca.us/html_cw/cw_w2w.htm 831‐454‐5429 (Donna Ratliff) Santa Cruz County

Santa Cruz County 

CareerWorksSpecial purposes

Implements workforce 

development policies 

and programs to 

equip residents with 

the skills needed to 

secure and maintain 

employment at 

sufficient wages and 

benefits in the local 

and regional labor 

markets.

No http://www.hra.co.santa‐cruz.ca.us/html_cw/cw_home.htm 831‐464‐6273 (Teresa Carrillo) Santa Cruz County

Santa Cruz Metropolitan 

Transit District (SCMTD)     Information Mobility Training  No www.scmtd.com 831 423‐3868     info@scmtd.com Santa Cruz County

Santa Cruz Metropolitan 

Transit District (METRO 

ParaCruz)                  

Paratransit ParaCruz, ADA 

Paratransit Yes Yes, $3 each way www.scmtd.com

831 425‐4664     

paracruz@scmtd.com

Service area 3/4mi. 

From bus lines.

Santa Cruz Metropolitan 

Transit District (METRO)     Transit

Fixed Route Bus 

ServiceYes www.scmtd.com 831 425‐8600 Santa Cruz County

Santa Cruz Veterans Service 

OfficeTransit Serves Veterans No www.santacruzvets.com

831‐458‐7110   

stephen.corbett@santacruzcounty.

us

Santa Cruz County

Scotts Valley Senior Center Transit Scotts Valley Area 

SeniorsNo 831 438‐8666

Scotts Valley Area 

Seniors

Senior Dining Center, Ben 

LomondSpecial purposes

Seniors (60+) who are 

meal site participants 

can apply at their local 

site to use 

transportation 

services. No 

Wheelchairs.

No http://www.communitybridges.org/liftline.html 831 336‐5366  info@cbridges.org Ben Lomond

Senior Dining Center, 

CapitolaSpecial purposes

Seniors (60+) who are 

meal site participants 

can apply at their local 

site to use 

transportation 

services. No 

Wheelchairs.

No http://www.communitybridges.org/liftline.html 831 476‐1884  info@cbridges.org Capitola

Senior Dining Center, Live 

OakSpecial purposes

Seniors (60+) who are 

meal site participants 

can apply at their local 

site to use 

transportation 

services. No 

Wheelchairs.

No http://www.communitybridges.org/liftline.html 831 475‐7177  info@cbridges.org Live Oak

Senior Dining Center, Santa 

CruzSpecial purposes

Seniors (60+) who are 

meal site participants 

can apply at their local 

site to use 

transportation 

services

No www.communitybridges.org/liftline.html 831 427‐0901  info@cbridges.org Santa Cruz City

Senior Dining Center, 

WatsonvilleSpecial purposes

Seniors (60+) who are 

meal site participants 

can apply at their local 

site to use 

transportation 

services. No 

Wheelchairs.

No http://www.communitybridges.org/liftline.html 831 724‐2024  info@cbridges.org Watsonville

Stroke Center Special purposes

Transit for users of 

the Stroke Center via 

ParaCruz and Lift Line.

No http://www.communitybridges.org/liftline.html   OR  www.scmtd.com

831‐425‐0622  

paracruz@scmtd.com;  

info@cbridges.org

Santa Cruz County

UCSC Transportation and 

Parking ServicesSpecial purposes

Disability van service 

for UCSC affiliates and 

campus visitors with 

mobility impairment 

for campus locations 

not directly served by 

fixed route transit or 

campus shuttle 

service. 

No taps.ucsc.edu/buses‐shuttles/d‐v‐s.html 831‐459‐2829   dvs@ucsc.edu UCSC campus

Volunteer Center of Santa 

Cruz County Transportation 

(Felton)

Special purposes

Volunteers in their 

cars take Elderly / 

Disabled (non‐

wheelchair) to 

medical 

appointments, 

grocery shopping and 

other essential 

errands Mon.‐Fri. To 

request ride please 

give 4 working days to 

one week notice

No www.scvolunteercenter.org831 336‐9387     

scruz@scvolunteercenter.orgSanta Cruz County

Volunteer Center of Santa 

Cruz County Transportation 

(Santa Cruz)

Special purposes

Volunteers in their 

cars take Elderly / 

Disabled (non‐

wheelchair) to 

medical 

appointments, 

grocery shopping and 

other essential 

errands Mon.‐Fri. To 

request ride please 

give 4 working days to 

one week notice

No www.scvolunteercenter.org831 427‐3435     

rsvpvol@scvolunteercenter.org

North Santa Cruz 

County

Volunteer Center of Santa 

Cruz County Transportation 

(Watsonville)

Special purposes

Volunteers in their 

cars take Elderly / 

Disabled (non‐

wheelchair) to 

medical 

appointments, 

grocery shopping and 

other essential 

errands Mon.‐Fri. To 

request ride please 

give 4 working days to 

one week notice

No www.scvolunteercenter.org831 722‐6708     

wats@scvolunteercenter.org

South Santa Cruz 

County

West Coast Limos & Sedans Special purposesGeneral Public‐ Limo 

ServiceYes No www.westcoastlimos.net/ 831 464‐2600  roywstcst@aol.com Santa Cruz County

Yellow Cab Company  Transit 

General Taxi Service. 

Various low‐cost and 

multi‐ride trip 

services. Wheelchair 

access vehicles 

available. Senior 

discounts. Includes 

the San Lorenzo 

Valley

Yes10% seniors and disables: 

Lift Line Scriptsantacruzyellowcab.com

831 423‐1234          

sctransportation.llc@gmail.comSanta Cruz County

Transportation Agency for Monterey County 2018 Monterey County Unmet Transit Needs

Page 1 of 3

Unmet transit needs are placed into the following categories: 1. Transit service improvement requests that would improve an existing service. 2. Transit service expansion requests that extend a transit route beyond its current limits and fill a gap in service. 3. Capital improvement projects that would enhance existing public transit facilities.

Transit Needs Timeline • Short term transit improvements are those that can be implemented in the current service year within MST’s funding limits and without

negatively impacting existing services.

• Long-term transit improvements are those that would require additional funding beyond MST’s current funding limits. Long-term improvement comments remain on the unmet transit needs comment list until additional funding becomes available.

Unmet Need Comment

Year Identified

Category Timeline Status in 2018

Service to San Juan

Grade Road and

Russell Road in

Salinas

2014 Category #2: new service, fills a gap

Long-term improvement. Identified as an unmet need establishing

new or expanding service. MST is currently

working with the City of Salinas and area

developers to identify possible public

transit service into the planned

developments in this area in the next 5 to

10 years.

Increased frequency on Line 18

2014 Category #1: improves an existing service

Long-term improvement. Service will require an additional vehicle which cannot be provided at this time without reallocating resources from other areas.

More frequent service to Gonzales and Soledad

2014 Category #1: improves an existing service

Long-term improvement. MST now provides real-time transit information to ease passenger wait times. MST is currently conducting a Salinas Valley Bus Study to identify transit improvements for the area. Additionally, the future King City bus yard may improve South County service in the future.

Transportation Agency for Monterey County 2018 Monterey County Unmet Transit Needs

Page 2 of 3

Unmet Need Comment

Year Identified

Category Timeline Status in 2018

Shuttle service between Pinnacles National Park and Fort Hunter Liggett

2014 Category #2: new service, fills a gap

Long-term improvement. This shuttle service is cost prohibitive, and would require resources being reallocated from other services/areas. The City of Soledad is currently studying improvements for the Pinnacles Parkway project, which may consider a park shuttle service.

Service to San Juan Bautista and Los Baños

2015/2018 Category #2: new service, fills a gap

Long-term improvement. MST, in collaboration with San Benito County Local Transportation Authority, may explore applying for Federal intercity bus grant funding options to meet this need in the future.

Improved service between South County and the Superior Court of California, County of Monterey in Monterey

2017 Category #1: improves an existing

Long-term improvement. MST is currently conducting a Salinas Valley Bus Study to identify transit improvements.

Improve the connection between Castroville and Prunedale for access to Gavilan College in Gilroy

2018 Category #1: improves an existing; Category #2: new service, fills a gap

Long-term improvement MST, San Benito County Local Transportation Authority, and Gavilan College may collaborate and identify a strategy to meet this need.

Transportation Agency for Monterey County 2018 Monterey County Unmet Transit Needs

Page 3 of 3

Resolved Transit Needs

Unmet Need Comment Year Identified Year Resolved Resolution More out of county medical trips that cost less

2014 2017 MST increased the frequency and lowered the cost of out of county medical trips using Measure Q funds in July 2017. An analysis of the enhanced service will be conducted in the fall of 2018.

Service to Rancho Cielo 2014 2017 MST has donated used buses to Rancho Cielo for service by their students.

Line 18 does not serve and does not have a bus stop at the new VA Clinic in Marina.

2018 2018 Currently, the Line 18 stop closest to the VA Clinic is at the Marina Dunes Shopping Center. MST installed a bus stop at the new VA Clinic before it opened and may begin serving that stop in the fall of 2018. Line 61 currently serves the VA Clinic.

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UNMET TRANSIT NEEDS REPORT

TheCouncilofSanBenitoCountyGovernmentsimprovesthemobilityofSanBenitoCountytravelersbyplanningforandinvestinginamulti‐modaltransportationsystemthatissafe,economicallyviable,andenvironmentallyfriendly.

May17,2018

TABLE OF CONTENTS

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About the Council of San Benito County Governments (COG) __________________________________ 2

Area Profile and Transit System Overview _________________________________________________ 3

Unmet Transit Needs Overview _________________________________________________________ 5

Adopted Definitions and Procedures for Noticing and Conducting The Annual Unmet Transit Needs Hearing

__________________________________________________________________________________ 6

Council of Governments Resolution ______________________________________________________ 9

Unmet Transit Needs Public Hearing ____________________________________________________ 12

COG Minutes, Relating to the Unmet Transit Needs Hearings _________________________________ 14

Public Comments Received and COG Response ____________________________________________ 16

Social Services Transportation Advisory Council Special Meeting Minutes March 29, 2018 ___________ 15

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About the Council of San Benito County Governments (COG)

BOARD OF DIRECTORS

The Council of San Benito County Governments (COG) is the Regional Transportation Planning Agency

(RTPA) for San Benito County. COG serves as the forum for regional decision‐making. In this capacity,

COG builds consensus among local and regional agencies, develops long‐term strategic plans, programs

Federal and State funding for allocation to transportation projects.

The governing board for COG is made up of five members. Two members are appointed by the San

Benito County Board of Supervisors, two from the City of Hollister and one from the City of San Juan

Bautista.

COG BOARD OF DIRECTORS

Jaime De La Cruz, Chair, County of San Benito

Ignacio Velazquez, Vice Chair, City of Hollister

Jim Gillio, City of Hollister

Tony Boch, City of San Juan Bautista

Anthony Botelho, County of San Benito

Eileen Loe, Caltrans District 5 (Ex‐Officio)

ALTERNATES, COG BOARD OF DIRECTORS:

Mickie Solorio Luna, City of Hollister

Jim West, City of San Juan Bautista

Mark Medina, San Benito County

COG STAFF:

Mary Gilbert, Executive Director

Kathy Postigo, Administrative Services Specialist

Veronica Lezama, Transportation Planner

Regina Valentine, Transportation Planner

Monica Gomez, Secretary

Griselda Arevalo, Office Assistant

Chris Thomson, Mechanic

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Area Profile and Transit System Overview

REGIONAL SETTING

San Benito County is ideally located inland from the Central California Coast.

The County borders Monterey, Santa Cruz, Fresno, Merced, and Santa Clara

Counties. Combined with more affordable housing and its close proximity to

Monterey, Santa Cruz, and Santa Clara Counties, San Benito County is an

attractive home to 55,269 people (2010). Although the County consists of

1,390 square miles, the majority of the population lives in Hollister (the County

seat) San Juan Bautista, or the unincorporated area of northern San Benito

County.

EXISTING TRANSIT SERVICES

The San Benito County Local Transportation Authority (LTA) was formed by a Joint Powers Agreement

between the Cities of Hollister and San Juan Bautista and the County of San Benito in 1990. The

Authority is responsible for the administration and operation of public transportation services in the

County provided by County Express and Specialized Transportation Services.

COUNTY EXPRESS TRANSIT SYSTEM

The County Express system currently provides three fixed routes in

the City of Hollister, complementary Americans with Disabilities Act

Paratransit service, Intercounty service to Gilroy in Santa Clara

County, and a general public Dial‐A‐Ride.

As of April 2018, the County Express fleet included 21 vehicles. All

vehicles are ADA compliant and equipped with wheelchair

lifts/ramps and bicycle racks. The Local Transportation Authority contracts with a private operator for

management, dispatchers, trainers, and drivers of its County Express transit service.

Fixed‐Route

Fixed‐Route service operates three Fixed Routes within the City of Hollister. These routes operate

between 6:20 a.m. and 5:40 p.m. However, there is no Fixed Route service between 11:00 a.m. to 2:00

p.m. Headways for each of the routes range from 40 to 50 minutes.

Dial‐A‐Ride

County Express transit system provides Dial‐a‐Ride service to parts of northern San Benito County,

including Hollister, San Juan Bautista, and Tres Pinos, Monday through Friday from 6:00 a.m. to 6:00 p.m.

where and when Fixed Route is not available and on weekends. Reservations for the Dial‐A‐Ride may be

made up to 14 days in advance. Same‐day service is available but is subject to availability and a

convenience fee.

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Paratransit

Complementary Americans with Disabilities Act Paratransit service

is available for residents and visitors who are eligible for the

service as determined by the Authority. The service is for

individuals who are not able to access Fixed Route due to a

physical or cognitive disability and have trips that begin or end in a

location less than ¾ mile from a Fixed Route bus stop.

Reservations for the Paratransit service may be made up to 14

days in advance. Same‐day service is available but is subject to

availability and a convenience fee.

Intercounty

County Express’ Intercounty routes provide connections from the Cities of Hollister and San Juan

Bautista to the City of Gilroy. There is daily weekday service to Gavilan College and the Caltrain station

and Saturday service to the Greyhound station in Gilroy. The weekday shuttle service to Gavilan College

is from 6:50 a.m. to 6:10 p.m. with a limited schedule when school is not in session. There are three

early morning and three evening runs to the Gilroy Caltrain station for connections to Caltrain and Valley

Transportation Authority bus services. Service to the Greyhound station operates on Saturday and

Sunday from 7:40 a.m. to 6:00 p.m.

SPECIALIZED TRANSPORTATION SERVICES

According to the 2010 U.S. Census, 10.4 percent of the total county

population is aged 65 or older.1 Many of these elderly individuals and

persons with disabilities require specialized transportation services to

travel to medical appointments, shop, and visit recreation centers.

The Authority contracts with Jovenes de Antaño, a local non‐profit organization that has been providing

specialized transportation services in San Benito County since 1990. Specialized services include Out of

County Non‐Emergency Medical Transportation, Medical Shopping Assistance Transportation, and Senior

Lunch Transportation Program. These services are beyond the requirements of Americans with

Disabilities Act. They provide escort services, door‐through‐door, and minor translation services.

Jovenes de Antaño also has a referral program that provides information about other social services

within the community, coordination of home‐based services, referral to legal assistance, and other local

services to their clients. The coordination effort between Jovenes de Antaño and the Authority allows

for efficient, affordable and reliable service for this critical need in the community of San Benito County.

The LTA makes great strides to provide a comprehensive and adequate public transit service. This continued effort to meet the needs of the community is accomplished through the annual Unmet Transit Needs Process, which is outlined in this Report.

1 U.S.Census,SanBenitoCounty

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Unmet Transit Needs Overview

TRANSPORTAION DEVELOPMENT ACT (TDA)

The Transportation Development Act of 1971 (TDA), also known as SB 325, is

administered by the California Department of Transportation (Caltrans) through

the county’s designated regional transportation planning agency (RTPA).

As the administrator of Transportation Development Act (TDA) funds, the Council of San Benito County

Governments (COG), as the regional transportation planning agency, is charged with performing the

Unmet Transit Needs (UTN) process. The purpose of this process is to ensure that all unmet transit

needs that are "reasonable to meet" are met before funds are expended for non‐transit uses, such as

streets and roads.

"Unmet Transit Needs” are defined as expressed or identified needs of a significant segment of the

community for public transportation services to meet basic mobility needs which are not currently being

met through existing transit services or other means of transportation.

The “Reasonable to Meet” standard is based on several criteria that analyze how accommodating that

transit need will affect the rest of the transit system that it relates to. If it passes the criteria then it is

found reasonable to meet and changes will be made to accommodate the need.

The process is done annually and entails a comprehensive outreach program and a series of public

hearings throughout the county to obtain comments on unmet transit needs that may be reasonable to

meet. Once the comments are received, the Social Services Transportation Advisory Committee (SSTAC)

analyzes them to determine if there are any transit needs that meet the adopted definitions of

"reasonable to meet" and "unmet transit need" and makes a recommendation of findings to the COG

Board. If the Board determines there are unmet transit needs that are reasonable to meet, the affected

jurisdiction must satisfy the needs before any TDA funds are expended for non‐transit purposes.

This Report documents the Unmet Transit Needs process which is submitted annually to the California

Department of Transportation (Caltrans).

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Adopted Definitions and Procedures for Noticing and Conducting The Annual Unmet Transit Needs Hearing

As required by PUC section 9940 1.5, the Council of San Benito County Governments must adopt formal

definitions of "unmet transit need" and "reasonable to meet." The first definition is the primary tool used

to evaluate the public testimony received during the initial hearing.

The second definition is used to evaluate the reasonableness of meeting those requests. State law (PUC

Section 994015(c)) has been modified to clarify that..."the fact that an identified transit need cannot

fully be met based on available resources shall not be the sole reason for finding that a transit need is

not reasonable to meet."

Additionally, the Act specifies that..." An agency's determination of needs that are reasonable to meet

shall not be made by comparing unmet transit needs with the need of streets and roads."

I. The "unmet needs" defini on adopted by Council of San Benito County Governments:

"Unmet needs are defined as expressed or identified needs of a significant segment of the community

for public transportation services to meet basic mobility needs which are not currently being met

through existing transit services or other means of transportation.”

Included, at a minimum, are those public transportation or specialized services that are identified in the

Regional Transportation Plan, Short Range Transit Plan and/or Transit Development Plan, which have not

been implemented or funded."

II. The “unmet needs” threshold criteria adopted by the Council of San Benito County Governments:

The following criteria must be true for the COG to consider a request an “unmet need”. If a request fails

to satisfy any of the criteria below, the request is not an unmet need.

1. The request fills a gap in transit service, or is identified as a deficiency in the Regional

Transportation Plan.

2. Sufficient broad‐based community support exists.

3. Request is a current rather than future need.

4. Request is not operational in nature (i.e. minor route change, bus stop change, etc.)

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III. Adopted Defini on of "Transit Needs That Are Reasonable To Meet Determina on."

In making the reasonableness determination, an analysis will be conducted on existing transit services,

available options, likely demand and general costs based on similar services in the area and available

studies. Once completed, the following criteria shall be considered.

REASONABLE TO MEET CRITERIA

In making a reasonableness determination, an analysis will be conducted on existing transit services,

available options, likely demand and general costs based on similar services in the area and available

studies. An Unmet Transit Need would be considered reasonable to meet if the proposed service is in

general compliance with the following criteria:

A. EQUITY

The proposed service would: 1. Benefit the general public. 2. Not unreasonably discriminate against nor favor any particular area or segment of the

community at the exclusion of any other. 3. Not result in adversely affect existing services in other parts of the transit system that have

an equal or higher priority immediately or within the foreseeable future. 4. Require a subsidy per passenger generally equivalent to other parts of the transit system,

unless overriding reasons so justify.

B. TIMING The proposed service would:

1. Be in response to an existing rather than a future need. 2. Be implemented consistent with federal, state, or regional funding approval schedules, if such

funds are the most appropriate primary method of funding.

C. COST EFFECTIVENESS The proposed service would:

1. Not cause the responsible operator or service claimant to incur expenses in excess of the maximum allocated funds.

2. Not set a precedent for other service expansions without a reasonable expectation of available funding.

3. Have available funding on a long‐term basis to maintain the service.

D. SYSTEM PERFORMANCE 1. The efficiency of the new, expanded or revised transit service, excluding specialized

transportation services, shall be measured on efficiency, such as: Cost per passenger trip, Cost per vehicle service hour, Passenger trips per vehicle service hour, Passenger trips per service mile, On‐time performance.

2. The proposed service would have a reasonable expectation of future increase in ridership.

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E. OPERATIONAL FEASIBILITY 1. The new, expanded or revised transit service must be safe to operate and there must be

adequate roadways and turnouts for transit vehicles. 2. The new service would be provided with the existing vehicle fleet or with vehicles that can be

acquired with available funds. 3. The new service would have the available maintenance staff to cover the additional vehicle

maintenance hours incurred as a result of the proposed service.

F. COMMUNITY ACCEPTANCE A significant level of community support exists for the public subsidy of transit services designed to address the unmet transit need. Including but not limited to, community groups, community leaders, and community meetings reflecting support for the unmet transit need.

G. ADA CONFORMITY The new, expanded or modified service, excluding specialized transportation services, would

conform to the requirements of the Americans with Disabilities Act. The COG shall consider the

financial impact on the TDA claimant if complementary paratransit services are required as a

result of the new, expanded, or modified service.

H. OTHER FACTORS

Other specific, formulated components that COG determines to affect the reasonableness of meeting

an unmet transit need.

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Council of Governments Resolution

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Unmet Transit Needs Public Hearing

HEARING PROCESS

The Council of Governments held one public hearing and two public meetings to receive Unmet Transit

Needs testimony. Translation services were available at both hearings, and transportation was available

to those persons in need by San Benito County Transit.

The hearing was held February 15, 2018 at 3:00 p.m. during the Council of Governments regular Board

meeting.

Two public meetings are also scheduled on: February 13, 2018 from 1:00 PM to 2:00 PM at the Hollister

Community Center, 300 West Street, Hollister, CA and on February 14, 2018 from 2:00 PM to 3:30 PM at

San Juan Bautista City Hall, 311 Second Street, in San Juan Bautista, CA.

During the public comment period, the Council of Governments received a total of 25 comments.

Enclosed in this report is a summary of comments received, Unmet Transit Needs determination (i.e.

Unmet Need or Not an Unmet Need), COG response to comments, and relevant Unmet Transit Needs

Policy.

Notice of the hearing and meetings was given and included the date, place and specific purpose of the

meeting through various means. Spanish language translation was provided at all meetings. The meetings

were advertised by distributing flyers on social media and public spaces, including bus stop shelters and

aboard transit vehicles.

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The notice below was published in the local Hollister Freelance on January 12, 2018 in both English and

Spanish.

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COGMinutes,RelatingtotheUnmetTransitNeedsHearings

To be inserted in the final report in June 2018.

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Agenda Item:_____

SAN BENITO COUNTY

COUNCIL OF GOVERNMENTS REGULAR MEETING

February 15, 2018, 3:00 P.M.

DRAFT MINUTES

MEMBERS PRESENT: Chair De La Cruz, Vice-Chair Boch, Director Gillio, Director Velazquez, and Alternate Muenzer Ex Officio: Caltrans District 5, Aileen Loe MEMBERS ABSENT: Director Botelho STAFF PRESENT: Deputy County Counsel, Shirley Murphy; Executive Director, Mary Gilbert; Transportation Planner, Veronica Lezama; Transportation Planner, Regina Valentine; Secretary I, Monica Gomez CALL TO ORDER: Chair De La Cruz called the meeting to order at 3:00 P.M. A. PLEDGE OF ALLEGIANCE B. CERTIFICATE OF POSTING

Upon a motion duly made by Director Boch, and seconded by Director Muenzer, the Directors acknowledged the Certificate of Posting. Vote: 5/0 motion passes.

C. COMMITTEE APPOINTMENTS

1. Delegate and Alternate to the California Association of Councils of Governments (CALCOG) Delegate – Director Ignacio Velazquez, Alternate – Chair Jaime De La Cruz

2. Two Representatives to the San Benito/ Santa Clara Mobility Partnership Chair Jaime De La Cruz and Director Ignacio Velazquez

3. Representative to Speak on Behalf of COG at California Transportation Commission and Central Coast Coalition Meetings

Director Anthony Botelho

Regarding 2018 Committee appointments, Chair De La Cruz stated that he would keep the same Committee appointments as 2017 (as noted above). D. PUBLIC COMMENT:

Chair De La Cruz stated for the record that the COG Board received Joe Thompson’s public comment correspondence dated January 28, 2018 through February 14, 2018. The correspondence was entered into the public record.

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E. EXECUTIVE DIRECTOR’S REPORT: Gilbert As a follow up from the last COG meeting regarding the Financial Audit, Ms. Gilbert reported that Kathy Postigo of COG staff, was working with Leanne Godinez from the County Auditor’s office to make needed corrections to the COG accounts to be compliant with our Auditor’s findings. Ms. Gilbert announced that CALCOG will be hosting its annual Regional Leadership Forum next month in Monterey. Ms. Gilbert stated that Board members are all welcomed to attend. She will forward the information to the Board and asked that they let her know if they would like staff to register them. Ms. Gilbert reported that Congressman Jimmy Panetta stopped by the COG office and met with Chair De La Cruz, herself, and Veronica Lezama of COG staff a couple of weeks ago. They were able to go over transportation needs for the County and they also discussed where they would like to see some emphasis on the federal side. F. CALTRANS DISTRICT 5 REPORT: Aileen Loe Aileen Loe with Caltrans District 5, reported that the US 101 in Santa Barbara that was closed due to mudslide damage, has been re-opened. Ms. Loe announced that a call for projects is under way for the 2018/2019 Transportation Planning Grants. Deadline to submit applications to Caltrans is Friday, February 23, 2018. She also announced that Caltrans released its first Climate Change Vulnerability Assessment for the Bay Area. District 5’s assessment is scheduled for release in spring 2019. They are also getting ready for the release of Cycle 4 of the Active Transportation Program. A call for projects should be going out in March with applications due in June. Ms. Loe announced the conclusion of the California Road Charge Pilot Program. She stated that over 5,000 people participated in the program with different types of vehicles ranging from passenger vehicles to heavy commercial and light commercial vehicles. The findings from the program were positive. Lastly, Ms. Loe provided a handout with responses to questions that were brought up by Director Botelho at the last COG meeting. G. BOARD OF DIRECTORS REPORTS: Regarding COG’s potential sales tax measure, Director Gillio stated that he was impressed with the public turnout from COG’s special meeting on Saturday, February 3rd. The Board discussed having additional evening meetings to allow members of the public who may be commuting the opportunity to attend as well. They also talked about other locations such as San Juan Bautista and/or Aromas. Ms. Gilbert stated that she would provide more detailed information under Item 9 as it relates to the discussion. She stated that staff would be working with the consultant and would like to also confer with them to schedule additional meetings. She mentioned that Aromas/ San Juan Bautista Rotary meets early in the morning and that might work for some members of the public. She also mentioned that the Aromas Grange meets on Sunday evenings. The Board directed staff to confer with the consultant and look at scheduling an evening meeting during the week in the west part of the County. CONSENT AGENDA:

1. APPROVE Council of Governments Draft Meeting Minutes Dated January 18, 2018 – Gomez

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2. RECEIVE Construction Projects Report – Caltrans District 5

3. APPROVE COG Executive Director Salary Increase from Step D to Step E Effective January 14, 2018, Pursuant to Employment Agreement Dated August 20, 2015 – Postigo

4. RECEIVE Council of Governments FY 2017/18 Second Quarter Budget Report – Postigo

5. Amendment to Fiscal Year 2017/2018 Overall Work Program – Lezama

a. APPROVE Amendment No. 2 to the Fiscal Year 2017/2018 Overall Work Program to Include SB1 Road Maintenance and Rehabilitation Account Sustainable Communities Funding for an Analysis of Public Transit Network Expansion Projects for Congestion Relief of the Highway 25 Corridor Study, and

b. AUTHORIZE the Executive Director to Sign a New FY 2017/2018 Overall Work Program Agreement with the California Department of Transportation.

Director Boch asked to pull Item 1 from Consent.

There was no public comment on the Consent Agenda. Upon a motion duly by made by Director Velazquez, and seconded by Director Gillio, the Directors approved Items 2 -5 from the Consent agenda. Vote: 5/0 motion passes. Item 1: Director Boch noted a correction to the January 18, 2018 COG minutes under Item C and D. The minutes should be corrected to state that COG’s Chairperson for 2018 is Jaime De La Cruz, and COG’s Vice-Chairperson for 2018 is Tony Boch. Upon a motion duly by made by Director Boch, and seconded by Director Velazquez, the Directors approved Item 1 from the Consent agenda as amended. Vote: 5/0 motion passes. REGULAR AGENDA TRANSPORTATION ITEMS:

3:00 P.M. Public Hearing (Or As Soon Thereafter As the Matter May Be Heard)

6. 2018 Unmet Transit Needs Hearing – Lezama a. RECEIVE Report on Unmet Transit Needs b. OPEN Public Hearing c. CLOSE Public Hearing

Veronica Lezama recommended that the COG Board open a public hearing to receive comments on the 2018 Unmet Transit Needs Hearing. Following public comments, the Board will close the public hearing. The public comment period will conclude March 1, 2018. Chair De La Cruz opened the public hearing at 3:15 p.m. Public Comment: Monica Quiroz-Rivera Hollister Ms. Quiroz-Rivera voiced her concerns about the bus service. She mentioned that she is an avid proponent of public transportation as it is one of the best things this county has to offer. She expressed concern over the fact that there is no fixed route service from 11:00 a.m. – 2:00 p.m. during the week.

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Secondly, she stated that there is no fixed route service on the weekends. She has to call during the week to schedule a ride for the weekend, however it is limited service from 9 a.m. – 2:30 p.m. and if you don’t call in advance for an appointment you may not get a ride. She stated that another issue is that the bus stops are not clearly identified, specifically noting the bus stop at the taqueria near the intersection of Line St. and 4th St. She’s had to flag the bus down or has had to call them to turn around and come back. Also, there are not enough benches at the bus stops, specifically noting the Safeway and Kmart bus stop locations. Lastly, she stated that there needed to be additional locations to purchase tokens/passes, such as the Community Center, and/or Gavilan College. Lastly, Ms. Quiroz-Rivera complemented the bus drivers, stating that they were friendly, hardworking, and some of the best bus drivers ever. Chair De La Cruz closed the public hearing at 3:20 p.m. Chair De La Cruz asked staff to look into possibilities of selling tokens at other locations in the community. Ms. Lezama stated that as part of the Unmet Transit Needs process, staff will review and analyze all testimony received with COG’s Social Services Transportation Advisory Council and provide recommendations to the COG Board at its April meeting.

7. RECEIVE Update on Santa Clara/San Benito Mobility Partnership Meeting Activities – Gilbert

Ms. Gilbert reported out on the most recent Mobility Partnership meeting that was held on February 7th. She stated that the agenda focused on a discussion of phases for the SR 25/101 Interchange project, with VTA and Caltrans staff providing information on options for project phasing. There was discussion about the two phases that are being considered: US 101/SR 25 Phase 1-Option A (New Bridge) total project cost estimate $65 million and US 101/SR 25 Phase 1-Option B (Direct Ramp) total project cost estimate $50 million. Board members spoke in support of Option B as the best solution for San Benito County residents because it was cheaper and it would line up better with the ultimate project. Aileen Loe, with Caltrans District 5, mentioned that any new proposals would be subject to additional environmental review. Also, they would have to do a revalidation process because 5 years have passed from the year 2013 when it was approved. Ms. Gilbert clarified that both phases are for the ultimate Highway 25/101 interchange project that would accommodate State Route 152. Both options are being looked at to minimize throw away. Additional environmental study and traffic analysis would be required because neither of the two options were contemplated as stand-alone options.

There was no public comment.

8. RECEIVE Update on Senate Bill 1 and the Central Coast Coalition Legislative Day on January 30,

2018 – Gilbert

Ms. Gilbert reported that she and Director Botelho met with Assembly Members Mark Stone and Anna Caballero, and staff from Senator Anthony Canella’s office. Transportation leaders provided updates on the status of Senate Bill 1 and potential repeal efforts. At this time, there is an effort to collect signatures to place an initiative on the November 2018 ballot for California voters to consider a repeal of SB1. Ms. Gilbert stated that California Transportation Commission and other transportation leaders are encouraging local agencies to use the SB1 funds they have received and to begin project implementation as soon as is possible. The local Cities and County have begun receiving payment of Road Maintenance and Rehabilitation Account funding that is available for use on local street and road maintenance.

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Ms. Gilbert reported that this morning, the SBC Board of Supervisors voted to support SB1 and protect it from repeal. 9. Transportation Funding Strategy – Gilbert

a. REVIEW and COMMENT on Draft Expenditure Plan Outline b. APPROVE Public Outreach Plan and Strategy Contract with Clifford Moss for an

Amount Not to Exceed $40,000

Ms. Gilbert reported that staff issued a Request for Proposals for a strategy/outreach consultant on January 16th and received two responses. Clifford Moss was chosen as the highest ranked consultant. Staff negotiated a contract with Clifford Moss for an amount not to exceed $40,000 and is asking for the Boards approval. The consultant will also be able to help with the development of the public opinion survey. The survey will be conducted by EMC Research in mid-February 2018 and preliminary results will be presented to the Board in March. The consultant team from Clifford Moss will also be working with staff and identified stakeholders to ensure that the expenditure plan is responsive to the public. There followed some discussion from the Board. They asked about social media outreach. They talked about focusing on the widening of Highway 25 and doing repairs to local streets and roads as the main projects. Ms. Gilbert stated that the consultant asked staff to put together a small stakeholder group meeting with representatives from the COG Board and staff to meet on February 27th and follow up with a public stakeholder meeting in the first week of March. The consultant will be working behind the scenes to educate staff, and local officials on how to best answer questions from the public. Public Comment:

Ruth Erickson

Ms. Erickson stated that besides our main roads we must consider our local Hollister and San Juan Bautista streets. If we are to retract customers to shop in our downtowns we need to have safe streets. She stated for example, that Hawkins Street between San Benito St. and Monterey St. is very dangerous for pedestrians, bicyclists, wheelchairs, strollers, etc. There are other dangerous streets that she has brought up for the last 40 years, which never got fixed. She stated that we need to be proud of our two downtowns in San Juan Bautista and Hollister to encourage locals and tourists alike to shop and enjoy our central areas and historic landmarks. Lastly, she stated that she hopes that if we are going to pay a tax that we actually fix the streets that have never been fixed in the 40 years she’s lived here.

Victor Gomez Pinnacle Strategy

Mr. Gomez was glad to hear the Board is moving forward with a consultant. He agreed with the Mayor on using the language of widening of Highway 25 to 4 lanes and Pavement maintenance as the key focus on the measure and getting it passed. He stated that “congestion relief” is not enough to get the votes needed. He stated that we need to pay close attention to the language that was used in the last measure in Supervisor Botelho’s (San Juan Bautista/Aromas) District because it looks like that district got the highest approval from voters. Hopefully, the same language could be used to keep those same voters to support this measure and carry voters from Supervisor Muenzer’s district who had the lowest percentage of voter approval. Lastly, he stated that hopefully the state and federal government will understand that it’s time for them to step up on Bicycle and Pedestrian improvements through grants and if they want us to help with that, then they will have to step up and fund it.

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Stephen Rosati Mr. Rosati stated that if you are using the RTP as a guide for projects, then using the proper language in the measure and leaving the proposed tax at 1% for 30 years, may work. Cutting back in projects creates more problems. He said that we need to learn from what was done in the past. There are three past tax measures that we can learn from. There followed some discussion from the Board. They commented on emphasizing that it is a “sales tax “and not a “gas tax”. It was also mentioned that the biggest issue is public trust and working on ensuring that they have that trust by developing a clear list of projects and having a citizen oversight committee to ensure funds are being spent appropriately.

Upon a motion duly made by Director Velazquez, and seconded by Director Boch, the Directors unanimously approved Item 9ab. Vote: 5/0 motion passes.

Upon a motion duly made by Director Muenzer, and seconded by Director Velazquez, the Directors Unanimously adjourned the COG meeting. The meeting was adjourned at 4:11 p.m. Vote: 5/0 motion passes.

ADJOURN TO COG MEETING MARCH 15, 2018 at 3:00 P.M.

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SocialServicesTransportationAdvisoryCouncilSpecialMeetingMinutesMarch29,2018

To be inserted in the final report in June 2018.    

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PublicCommentsReceivedandCOGResponse

Attachment 2 

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UNMET TRANSIT NEEDS 2018 

Public Comment and COG Responses 

  

           COUNTY EXPRESS COMMENTS    

No.  Comment   Unmet Transit Needs Determination and Criteria  COG Response 

Gap in Service Comments   

1.   When do you foresee restoring the Fixed Route mid‐day service? 

 

Unmet Transit Need, Reasonable to Meet.    

The cost of restoring the Fixed Route midday weekday service is estimated at $131,020 annually.* (2,862 service hours x contractor hourly rate of $46*). The LTA is expected to receive $321,000 annually in State Transit Assistance from Senate Bill 1, Road Repair and Accountability Act of 2017. 

 

LTA staff submitted an expenditure plan to Caltrans, which identifies the restoration of the weekday mid‐day Fixed Route service. The service will be initiated in fiscal year 2018/19.  

2.   The Fixed Route bus service closes up on Monday through Friday from 11 a.m. through 2 p.m. right in the middle of the day. If I want to do some shopping or if someone invites me to go to lunch there are no bus services during that time. If they can’t pick me up, I have to use shanks mare to get there. And for an old lady that’s not very easy to do. 

Unmet Transit Need, Reasonable to Meet.    

The cost of restoring the Fixed Route midday weekday service is estimated at $131,020 annually.* (2,862 service hours x contractor hourly rate of $46*). The LTA is expected to receive $321,000 annually in State Transit Assistance from Senate Bill 1, Road Repair and Accountability Act of 2017. 

 

LTA staff submitted an expenditure plan to Caltrans, which identifies the restoration of the weekday mid‐day Fixed Route service. The service will be initiated in fiscal year 2018/19. 

3. 

 

 

 

 

 

 

 

 

 

 

 

 

3. a 

Fixed Route is not available Saturday and Sunday’s.  Unmet Transit Need, Not Reasonable to Meet based on the following criteria: 

D. SYSTEM PERFORMANCE The  efficiency  of  the  new,  expanded  or  revised  transit  service,  excluding specialized transportation services, shall be measured on efficiency, such as: 

Cost per passenger trip, 

Cost per vehicle service hour,  

Passenger trips per vehicle service hour,  

Passenger trips per service mile,  

On‐time performance. 

As a priority, the LTA is working on restoring the weekday midday Fixed Route service. The LTA estimates that the cost of implementing a weekend Fixed Route service to cost $108,0001 annually. The primary weekday ridership profile on County Express consists of students. Without this base ridership, the LTA cannot justify the implantation of a weekend Fixed Route service at this time.   

 

However, the LTA will be implementing additional weekend Dial‐a‐Ride services to assist with the lack of a weekend Fixed Route service and limited weekend Dial‐a‐Ride services.  The supplemental Dial‐a‐Ride services will be initiated in fiscal year 2018/19. 

And I can get around if I call on Monday for an appointment for Saturday or Sunday, but the service is limited.  From 9 a.m. to about 2:30 p.m. or so.  And if you don’t call in time your out of luck.   

Unmet Transit Need, Reasonable to Meet.    

The weekend Dial‐a‐Ride service has reach its capacity. There is currently one vehicle available on the weekend between 9 a.m. to 3 p.m.  

 

The cost of providing an additional weekend Dial‐a‐Ride service vehicle is estimated at $28,000 annually.2 The supplemental Dial‐a‐Ride services will be initiated in fiscal year 2018/19. 

1 Does not include fuel or maintenance costs. 2 Does not include fuel or maintenance costs. 

  

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4.   Extend weekend hours past 3 p.m. in order to attend church. Earlier bus trips to church are booked.  

Unmet Transit Need, Reasonable to Meet.   The weekend Dial‐a‐Ride service has reach its capacity. There is currently one vehicle available on the weekend between 9 a.m. to 3 p.m.  

 

The cost of providing an additional weekend Dial‐a‐Ride service vehicle is estimated at $28,000 annually.3 The supplemental Dial‐a‐Ride services will be initiated in fiscal year 2018/19. 

5.   I think the bus service should work on Holidays like most bus services in other counties. 

Unmet Transit Need, Not Reasonable to Meet based on the following criteria: 

D. SYSTEM PERFORMANCE The  efficiency  of  the  new,  expanded  or  revised  transit  service,  excluding specialized transportation services, shall be measured on efficiency, such as: 

Cost per passenger trip, 

Cost per vehicle service hour,  

Passenger trips per vehicle service hour, 

Passenger trips per service mile,  

On‐time performance. 

The County Express holiday schedule includes the following six dates: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.  The Services Transportation Advisory Council (SSTAC) recommended that COG staff research the feasibility of providing holiday Dial‐a‐Ride services.   County Express drivers are covered under the SMART ‐UTU Local 23 union contract. According to the contract, the following days shall be designated as paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, subject to approved scheduling by management. Employee having to work on these days shall receive their regular rate of pay in addition to the holiday pay.   

MV Transportation’s hourly rate is $45.78/hour.* Providing a bus on during the six holidays would cost approximately $1,648 annually. The cost does not include overtime, fuel or maintenance costs. 

 

Accommodating holiday services would affect the existing operations agreement – requiring contract amendment negotiations. At this time, COG staff does not recommend additional holiday bus services.  *$45.78 (hourly rate) x (six hours/day) x (six days annually).  

6.   Have a later bus during the week for people that work late or attend Gavilan at night.   

Not an unmet need as the transit need has been met.    The LTA recently, January 29, 2018, added a new 7:00 p.m. route that travels from Hollister to Gavilan College and the Caltrain Station to accommodate later work schedules.  

7.   Need service to connect to the early Caltrain and VTA runs that leave the Diridon Station in San Jose. 

Unmet Transit Need, Not Reasonable to Meet based on the following criteria: 

G. OTHER FACTORS  

Other specific, articulable factors that COG determines to affect the reasonableness of meeting an unmet transit need. 

The VTA bus service at the Caltrain Station starts at 4 a.m. The County Express service begins at 5 a.m.   

The Local Transportation Authority was recently awarded a grant to conduct an Analysis of Public Transit Network Expansion Projects for Congestion Relief of the Highway 25 Corridor Study. The Study will conduct an in‐depth analysis identifying opportunities to expand the public transit network providing alternatives to driving along the corridor will be completed. The Study will commence during the summer of 2018 and updates will be provided to the Social Services Transportation Advisory Council, Local Transportation Authority and the Council of Governments’ Board of Directors.  

3 Does not include fuel or maintenance costs. 

  

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8.   The last bus to Hollister/Gilroy (Greyhound service) on weekends should leave later and leave earlier on weekends or have an extra route earlier and later one. This route should be implemented on Holidays also.   

Unmet Transit Need, Not Reasonable to Meet based on the following criteria:  G. OTHER FACTORS  

Other specific, articulable factors that COG determines to affect the reasonableness of meeting an unmet transit need. 

The weekend County Express service begins at 7:35 a.m. and ends at 6:05 p.m. Adding additional hours before and after the regularly scheduled times would require comprehensive analysis to ensure that there is a demand for the service.  

Weekend Greyhound Schedule (North & South) 

 

 

 

 

 

 

The LTA was recently awarded a grant to conduct an Analysis of Public Transit Network Expansion Projects for Congestion Relief of the Highway 25 Corridor Study. The Study will conduct an in‐depth analysis identifying opportunities to expand the public transit network providing alternatives to driving along the corridor will be completed. The Study will commence during the summer of 2018 and updated will be provided to the Social Services Transportation Advisory Council, LTA and the Council of Governments’ Board of Directors.  The County Express holiday schedule includes the following six dates: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.    County Express drivers are covered under the SMART ‐UTU Local 23 union contract. According to the contract, the following days shall be designated as paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, subject to approved scheduling by management. Employee having to work on these days shall receive their regular rate of pay in addition to the holiday pay.    

Accommodating holiday services would affect the existing operations agreement – requiring contract amendment negotiations. At this time, COG staff does not recommend additional holiday bus services. 

  *$45.78 (hourly rate) x (six hours/day) x (six days annually). 

 

9.   I know that the first and last bus doesn’t get a lot of people, but I do feel that it’s important to have the last and first bus always do the full ride to and from Hollister and Gilroy. I just feel that sometimes emergencies arise or people have to work in Hollister early or leave Hollister late to go to Gilroy. I notice the early bus does not do a route back. I am not sure about the late bus if it does the both routes.   

Unmet Transit Need, Not Reasonable to Meet based on the following criteria: D. SYSTEM PERFORMANCE The  efficiency  of  the  new,  expanded  or  revised  transit  service,  excluding specialized transportation services, shall be measured on efficiency, such as: 

Cost per passenger trip, 

Cost per vehicle service hour,  

Passenger trips per vehicle service hour, 

Passenger trips per service mile,  

On‐time performance.  

The LTA was recently awarded a grant to conduct an Analysis of Public Transit Network Expansion Projects for Congestion Relief of the Highway 25 Corridor Study. The Study will conduct an in‐depth analysis identifying opportunities to expand the public transit network providing alternatives to driving along the corridor will be completed.  

 

The Study will commence during the summer of 2018 and updated will be provided to the Social Services Transportation Advisory Council, LTA and the Council of Governments’ Board of Directors.  

  

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Operational Comments    

10.   I think that the buses should all go to Caltrain or close to Caltrain. For example, there is a bus stop on Monterey and 10th Street in Gilroy.  It would be nice if the bus could stop there first and then head to Gavilan and then go back towards the San Benito route.    

Not an Unmet Transit Need as the request is operational in nature. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

      

Not an Unmet Need as the request is operational in nature and would require comprehensive analysis of the Gavilan College Service schedule. This request is not identified as a deficiency in the Short and Long Range Transit Plan or Regional Transportation Plan.  

   

11.   San Juan is really growing.  I don't know how far the two new housing projects are but maybe once the homes are completed have more than one stop for SJB and Hollister. Reconfigure the route?  Not sure. 

Not an Unmet Transit Need request is a future rather than current need. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

COG serves on both the County and the City of Hollister’s Development Review Committee (DRC). The duties and responsibilities of the DRC are to review the site design of new development and improvements and provide applicants with appropriate design comments. Those comments include accommodations for public transit facilities and services. New development is required to accommodate public transit amenities, if warranted by the LTA.  

 

The City of San Juan Bautista does not have a DRC; however, the LTA has contacted the San Juan Bautista City Manager to discuss public transit review opportunities for all new developments. 

Existing route

Caltrain Station

  

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Infrastructure Comments    

12.   Bikes lockers (boxes) should be located at the bus stops so that people can lock their bikes. A lot of homeless people like to steal parts so it is very scary to leave your bike out there.   

Not an Unmet Transit Need. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop 

Bicycle lockers are not identified as a deficiency in the Bus Stop Improvement Plan or Short and Long Range Transit Plan. Bicycle parking, bicycle racks, are identified as part of the Bus Stop Improvement Plan. Implementation of the Bus Stop Improvement Plan is based on funding availability.  

 

The LTA provides bicycle parking at high usage bus stops and onboard all Fixed Route and Intercounty buses. As the service expands, bicycle parking accommodations at public transit facilities will be considered. New development are also required to accommodate public transit amenities, if warranted by the LTA. 

13.   Have suggestion boxes at the bus stops so people that are not tech savvy can give their input via paper.   

Not an Unmet Transit Need. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

A suggestion box will be placed at the Council of Governments office. Placing suggestion boxes at the bus stops may be difficult to monitor as they could be subject to vandalism. The LTA’s phone number is available on all bus stop schedules and the general public may contact the LTA with comments. The public may also provide comments through the annual Unmet Transit Needs process or year‐round by contacting the LTA at: 

Email: regina@sanbenitocog.org 

Phone: 831‐637‐7665 

Fax: 831‐ 636‐4161 

14.   I believe there should be better marketing like computerized banners to communicate the next bus.   

Not an Unmet Transit Need. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

The LTA completed the Intelligent Transportation Systems Technology for the 21st Century: Using Technology to Improve Safety and Efficiency of San Benito County’s Transit System Plan. The LTA is currently seeking funding to implement the Plan’s recommendations.  

15.   The bus stop at 4th & Line (taqueria) is not clearly marked. A couple of times I had to flag the bus down and they didn’t see me. I had to call and they had to turn around and come back.   

Not an Unmet Transit Need. The following criteria must be true for the COG to consider a request an “unmet need”. If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.)  

This location is considered a “flag stop.”  A rider can "flag" down a bus to board the vehicle. Areas that permit flag stops don't have regular bus stop amenities.  

 

A housing developer, CHISPA, is in the process of constructing a senior housing project south of this location. As part of the development terms, CHISPA has agreed to coordinate the establishment of a bus stop with amenities at this location.  

 

Riders will be informed to contact County Express dispatch when planning to board at this location to ensure that the bus stops.  

  

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16.   For the most part there aren’t a lot places to sit down and, when you’re very young and energetic that’s ok.   We need more benches at the bus stops. 

 

Over by Safeway there is no place to sit down unless you sit on the curb. A cross the street at Kmart no place to sit down unless you sit on the curb. Although, I did notice a bus top further past Kmart.  

Not an Unmet Transit Need. The following criteria must be true for the COG to consider a request an “unmet need”. If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

The LTA is currently working on identifying funding to implement the Bus Stop Improvement Plan, which evaluates each County Express bus stops for its accessibility and amenities and makes recommendations for improvements.  

 

The bus stop located south of K‐mart was installed with the residential development. As new developments are proposed, the LTA/COG ensures that accommodations for public transit facilities and services are considered. New developments are required to accommodate public transit amenities, if warranted by the LTA. 

General Service Comments  

17.   Be open to feedback from bus drivers and not administrators.  If a person does not take the bus then they would not know what it feels like to take the bus so I feel that feedback from the public and bus drivers is important.    

Not an Unmet Transit Need because the request is operational in nature. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

The LTA has addressed this item at the drivers’ monthly meeting to ensure an open exchange of information. The LTA is ultimately responsible for ensuring that all suggestions from drivers and the general public are safe and feasible.  

18.   Concern that the only place to purchase bus tokens is at Tres Pinos Rd.  I live down here on 7th street.  So I have to make arrangements to have the bus take me so I can buy bus tokens.  Why can’t bus tokens bus passes be sold at the college?  How many people from the college use your bus service?  Why can’t they be sold at the community center?  How many senior citizens use your bus service? Why?  

Not an Unmet Transit Need as the request is operational in nature. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

In order to provide additional bus ticket options, the LTA will be coordinating with Jovenes de Antaño for the sale of tokens to senior and disabled clients at their office.  

 

The LTA also recently entered into contract with Token Transit for a one‐year pilot to offer a mobile ticketing fare for County Express. Token Transit will only charge LTA 10% of the final transaction value for each fare purchased through their app over $2.00. For all transactions less than $2.00, the fee is $.06 + 7%. Token Transit service is anticipated to be available by the summer of 2018.  

 

19.   All of here in this County are so lucky to have the bus drivers that we have. To a person, they are some of the finest people ever.  Finest people ever.  They’re hard workers. I don’t think I’ve ever had a bus driver be ornery or nasty the way I’ve seen in San José or San Francisco. They know you by name of course, this is a small town but, we have some of the best drivers ever. 

Not an Unmet Transit Need. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

Thank you for your comment. 

 

 

 

 

 

  

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Specialized Transportation Services Comments 

 

No.  Statement  Unmet Transit Needs Determination and Criteria  COG Response 

General Service Comments 

20.   Sometimes I call Jovenes de Antaño/Specialized Transportation Services in the morning to schedule a ride and I am waiting to get picked up and they do not arrive. I will then call them to see why my bus didn’t arrive and I will be told that they forgot to schedule my ride. This has happened three times to me. 

Not an Unmet Transit Need. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

The Local Transportation Authority has addressed this comment with the contractor at its monthly check‐in meetings to ensure responsiveness.  

21.   When I call Jovenes de Antaño/Specialized Transportation Services to schedule trips to a doctor appointments both inside and outside the County, I am told that there has to be enough people going at the same time to schedule the trip, which is hard when I need to go to the doctor. 

Not an Unmet Transit Need. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

The Local Transportation Authority has addressed this comment with the contractor at its monthly check‐in meetings to ensure responsiveness. 

 

 

22.   Happy with the services provided. The service is important as I am unable to drive and need to get to doctor’s appointments.  

Not an Unmet Transit Need. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

Thank you for your comment.  

23.   Jovenes de Antaño/Specialized Transportation Services drivers are always helpful. I use the service every day.  

Not an Unmet Transit Need. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

Thank you for your comment. 

  

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24.   Very satisfied with the service. I use the serve daily for the senior lunch program. The drivers are very attentive and they come knock on my door when I don’t answer. Carlos Valenzuela, driver, is always happy and has a great personality.  

Not an Unmet Transit Need. The following criteria must be true for the COG to consider a request an “unmet need.” If a request fails to satisfy any of the criteria below, the request is not an unmet need.   

The request fills a gap in transit service, or is identified as a deficiency in the Regional Transportation Plan.  

Sufficient broad‐based community support exists. 

Request is a current rather than future need. 

Request is not operational in nature (i.e. minor route change, bus stop change, etc.) 

Thank you for your comment. 

 

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CouncilofSanBenitoCountyGovernmentsResolution

To be inserted upon Board approval.

Preliminary Final Draft 2018 Unmet Paratransit and Need List Page 1 of 8

Final Draft 2018 Unmet Paratransit and Transit Needs

Prioritization of Need: H - High priority items are those items that fill a gap or absence of ongoing of

service.

M - Medium priority items that supplement existing service. L - Low priority items should become more specific and then be planned for, as funds are available. 1-3 Graduated scale indicates to what extent the need, if addressed, would: increase the number of individuals who are within a 30 minute transit trip to key destinations; improve safety; support economic vitality by way of decreasing transportation costs; or, improve cost-effectiveness of transportation services. Strategies: Proposals and suggestions to address need, including programs and projects. General

1. H1 - Safe travel paths between senior and/or disabled living areas, medical facilities, educational facilities, employment locations, retail centers, entertainment venues, and/or bus stops, and/or railroad crossings.

Improve accessibility at and to bus stops - such as, but not limited to, sidewalk and crosswalk improvements connecting destinations frequented by senior and disabled individuals and transit stops such as, but not limited to, those identified in the RTC Safe Paths of Travel Final Report.

Secure funding assistance to make Safe Paths of Travel improvements.

Expand publicity regarding sidewalk maintenance.

2. H1 -Transportation services to areas with high concentrations of seniors, disabled and low income individuals, particularly in south county.

Support alternative transportation programs, such as vanpool programs, serving low income and senior housing areas outside of the transit service area in south county.

Explore pilot projects, such as regularly scheduled paratransit trips two-three times per week, to serve residents.

Secure funding for taxi voucher programs for senior and low income individuals.

Provide affordable and desirable housing for seniors and low income individuals within transit service area.

Preliminary Final Draft 2018 Unmet Paratransit and Need List Page 2 of 8

Provide incentives for senior and social services to be located in transit service areas.

Support programs that encourage ridesharing to destinations popular with seniors or high concentrations of seniors.

Seek volunteer drivers to provide transportation services. Evaluate on-demand transit services.

3. H3 - Transportation services for low-income families with children,

including transportation for people transitioning from welfare to work. Support welfare to work programs and training programs. Support transportation programs dedicated to serving low-income

families with children. Seek volunteer drivers for transportation family members to visits at

detention facilities. Provide taxi vouchers to low income families. Reinstate ride to work programs. Provide youth bus passes to low income households

4. H13 - Transportation services for caregivers of senior and disabled clients.

Support programs providing transportation for caregivers to clients. Provide taxi voucher to caregivers. Reinstate ride to work programs.

Paratransit/Specialized Transportation Services

5. H1- Coordinated and seamless-to-the-public system of specialized transportation with a Mobility Management Center (central information point, one stop shop).

Assess feasibility and seek funds for development/start-up of the center, and assess entities already providing information and referral services).

Utilize information technology solutions to provide transit information that is accessible to all users.

6. H1 - Paratransit service for the people who lost paratransit service due to changes in Santa Cruz Metro ParaCruz program in 2015.

Support policies that expand ADA mandated paratransit service area.

Support programs providing specialized transportation to areas outside the ADA-mandated paratransit service area for a fee or at no cost.

Expand taxi voucher program.

7. MH1 – Access to paratransit services on all holidays. Extend existing paratransit services to holidays.

Preliminary Final Draft 2018 Unmet Paratransit and Need List Page 3 of 8

Support taxi voucher programs.

8. H2- Specialized transportation for areas outside the ADA-mandated paratransit service area for medical, non-medical trips.

Secure funding for taxi voucher programs. Provide affordable and desirable housing for seniors and disabled

individuals within ADA paratransit service area. Provide incentives for senior and social services to be located in

transit service areas. Support programs providing specialized transportation to areas

outside the ADA-mandated paratransit service area for a fee or at no cost.

Support continuous funding for transportation to medical services. Seek volunteer drivers to provide transportation services from areas

not served by transit or ADA paratransit service. Identify priority origins and destinations outside the ADA service

area.

9. H12-Free or low cost paratransit options. Provide funding for programs that provide discounted and free

paratransit rides.

10. H2 - Direct paratransit and accessible transit connections with neighboring counties- including Monterey (Pajaro), San Benito, Santa Clara and other points north.

Establish direct inter-regional fixed route accessible transit service. Provide inter-regional specialized transportation. Develop plan to coordinate between agencies providing specialized

transportation services in neighboring counties. Support programs providing inter-regional specialized transportation

for a fee or at no cost. Support continuous funding for specialized transportation services to

out-of-county medical appointments. Establish feeder services to inter-regional accessible transit services.

11. MH13 - Affordable transportation for dialysis and other medical

appointments, including ‘same day’ specialized transportation services for medical trips, on a continuous basis.

Support continuous funding for ‘same day’ transportation to medical services.

Support continuous funding for no or low-cost specialized transportation to medical appointments.

Increase capacity of existing programs providing transportation to dialysis and other medical appointments.

Preliminary Final Draft 2018 Unmet Paratransit and Need List Page 4 of 8

Secure funding for taxi voucher programs.

12. M2 - Transportation for programs that promote senior and disabled individuals health, safety and independence including, but not limited to, all senior meal sites in the county, the stroke centers and senior activity centers Support continuous funding for transportation services to meal sites. Support continuous funding for paratransit services to medical

service centers. Support volunteer drivers to provide transportation services. Support transportation services to senior activity centers such as

Elderday.

13. M2 –Conduct targeted outreach to seniors to provide information about transportation options and safety. Provide safe driving and transit information at locations with

concentrations of seniors. Support field trips to events by bus (“Bus by Choice” model)

13.14. M2 - Publicity about existing specialized transportation services

including ADA paratransit, non-ADA paratransit, taxi services, Medi-Cal rides and mobility training for people to use regular fixed route buses. Streamline communication activities by establishing a central point

of contact within health providers to disseminate information about specialized transportation services.

Support continuous funding for communication and outreach activities.

14.15. HM2 - Volunteer drivers in Santa Cruz County particularly in south-

county and San Lorenzo Valley. Expand outreach efforts to recruit drivers and promote services. Support for the Volunteer Center Transportation Program.

15.16. M2 - Affordable special care trips and gurney vehicle for medically

fragile individuals and those needing "bed to bed" transportation. Provide vouchers for specialized care trips. Identify a service provider for gurney trips and assist in

procurement of a vehicle for services. Partner with assisted living and hospice care to provide services. Publicize availability of services, if available.

16.17. M3 - Ongoing provision of ADA Paratransit certification, provided by

Santa Cruz Metro, at group facilities. Provide on-site services to reach a greater number of individuals.

Preliminary Final Draft 2018 Unmet Paratransit and Need List Page 5 of 8

17.18. M3- Specialized transportation services for people living with a

cognitive impairments, dementia or mental health diagnosis. Provide on demand transportation services for people living with a

mental health diagnosis. Provide services designated to assisting people with mental illness

navigate transit and paratransit eligiblity requirements.

18.19. L2 - Specialized transportation for ‘same day’ low cost non-medical trips.

Expand taxi voucher program. Support “on-call” volunteer drive programs.

19.20. L3 - Anticipate growing demand for services by projecting funding

needs for specialized transportation (including fixed route, ADA and non-ADA Paratransit) to provide transportation services to the senior population expected to increase over the next 15 to 30 years. Identify funding needs for paratransit over a 15-30 year horizon. Designated funding source for paratransit service.

Paratransit/Specialized Transportation Capital

20.21. H2- ParaCruz operating facilities. Acquire and develop permanent operation and maintenance facility

for ParaCruz to accommodate increased fleet size and growth in future service.

Increase funding opportunities for paratransit capital projects.

21.22. H2 - Consolidated Transportation Services Agency operating facilities. Acquire and develop permanent operation and maintenance facilities

for Consolidated Transportation Services Agency. Increase funding opportunities for paratransit capital projects.

22.23. H2 - Paratransit vehicle replacements.

Increase funding opportunities for paratransit capital projects Transit Services

23.24. H1 – Greater frequency and span of transit service in densely populated areas with a mix of land uses land uses. Increase Live Oak Service-Enhance service in Capitola. Enhance service on Mission Street.

Preliminary Final Draft 2018 Unmet Paratransit and Need List Page 6 of 8

Extend transit service hours later in the evening and early in the morning serving commercial centers of Santa Cruz/Live Oak/Cabrillo/Watsonville.

24.25. M1 –More transit service to UCSC.

Increase weekend and weekday UCSC service.

25.26. M1 - More interregional and cross county transit services. Increase Hwy 17 weekend service frequency. Provide transit service from Santa Cruz County to Los Gatos. Provide direct transit service to San Jose Airport. Enhance Monterey County to Santa Cruz County service.

26.27. M1 – Free and Llow-cost transportationsit options, including fixed-

route transit services. Support programs that provide transportation services, including,

but not limited to bus services, for a reduced or no fee. Seek volunteer drivers to provide transportation services. Support programs that allow seniors and disabled individuals to ride

free during designated time periods.

27.28. M2 – More transit service between primary destinations in Santa Cruz County. Provide service between Capitola Mall and Cabrillo. Expand transit service to new residential and commercial areas in

Watsonville. Improve north - south transit connections (ex. Bay/Porter).

28.29. M2- Access to transportation services on all holidays.

Provide regular Santa Cruz Metro on holidays. Support taxi voucher programs. Support volunteer transportation services.

29.30. M2- Easier and faster transit trips system wide.

Enhance connections through increasing the span and frequency of service.

30.31. M2- Faster run times on transit routes.

Investigate opportunities for transit priority. Consider direct services between more locations, reducing need for

transfers.

31.32. M2 -Intra-community service in Santa Cruz County communities. Develop San Lorenzo Valley circular.

Preliminary Final Draft 2018 Unmet Paratransit and Need List Page 7 of 8

Develop Scotts Valley circular. Investigate need for intra-community and neighborhood transit

services

32.33. L2- Transit service to major tourists destinations. Provide transit service to Waddell Creek and North Coast and

Highway 17 direct service to Boardwalk on weekends.

33.34. L2 - Commuter transit service. Extend Highway 17 service to Watsonville, or improve connections

between Watsonville-Santa Cruz service and Highway 17 service. Provide commute option for transit riders between SLV and Santa

Cruz faster.

34.35. L3- Special event services. Establish program to coordinate with Santa Cruz Visitor Center and

partner agencies to provide special event services.

Transit Capital

35.36. H12 – ADA accessible bus stops. Provide ADA compliant bus stops. Prioritize bus stop improvements and shelter replacement based on

high usage by seniors and people with disabilities. Install braille and raised numbers on bus signage at bus stops

indicating which bus routes are being offered at each stop (or a technology-based way finding alternative).

36.37. H1 –Maintenance of existing transit facilities.

Support funding for maintenance of bus stops, parking lots, transit centers, buildings.

37.38. H1 –Bus replacement: Replace buses beyond useful life as needed

including buses, including buses providing rural service. Support funding for transit capital improvements.

38.39. M1 - Transit station improvements.

Investigate options for renovation or redevelopment of Santa Cruz Metro Center.

Complete Watsonville Transit Center Improvements. Coordinate improvements to Capitola Transit Center with Capitola

Mall

39.40. H2 - Faster transit travel times.

Preliminary Final Draft 2018 Unmet Paratransit and Need List Page 8 of 8

Installation of transponders on all buses for signal priority on major corridors improving traffic flow, reducing travel time, and improving on-time performance.

40.41. H3 - New equipment to assist with real-time operations, security, scheduling and planning. Automated Vehicle Location (AVL) System to provide better

monitoring of on-time performance and more accurate data reporting.

Automatic Passenger Counting system to make mandatory reporting more efficient and improve data for service planning.

Install audio and video surveillance system for all buses

41.42. M3 – More multimodal connections to transit. Construct park and ride lots in strategic locations along inter-city

routes that lack adequate feeder service. Consider partnerships with ride-hail services for first/last mile

connections. Bike lockers and/or bike share stations at key locations to facilitate

first/last mile of travel.

42.43. M3 - Wifi expansion on buses. Install wifi equipment at all facilities and on all buses. Partner with private companies to provide wifi

43. M1- Automated phone-based trip planning providing Metro route

information and or trip planning coordination via telephone and voice activated menu.

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