SCHOOL OF ARCHITECTURE, BUILDING AND DESIGN

BACHELOR OF QUANTITY SURVEYING

AUGUST 2016 INTAKE

MANAGEMENT SCIENCE

[MGT 60203]

GROUP MEMBERS:

NAME STUDENT ID

PANG KAI YUN 0319802

SAM WEI YIN 0320364

TRACE GEW YEE 0320269

YEO KAI WEN 0319844

DEONG KHAI KEAT 0320055

LECTURER: MS TAY SHIR MEN

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CONTENT

No. Content Page No.

1. Task 1: Aetrio Sdn Bhd 2

2. Task 2: Management Trainee 17

3. Task 3: Information Technology & Information Management 31

4. Appendix 36

5. References 39

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Task 1

COMPANY BACKGROUND

AETRIO Sdn Bhd is a construction company dedicated to providing the highest

quality service at the best price. Our company is founded in August 2016 by our five

directors which are Mr. Deong Khai Keat, Ms. Pang Kai Yun, Ms. Sam Wei Yin, Ms.

Trace Gew Yee and Ms. Yeo Kai Wen. They started up this company together after 10

years of working experience in the construction industry. Our company priorities is to

deliver outstanding customer service, provide quality products and services, ensure the

safety of our employees and maintain our commitment to the communities in which we

live and work. Our greatest competitive advantage is the expertise and passion of our

people. We are motivated to achieve the elements needed to provide project success

and build structures and roadways that will leave a lasting impression for our clients, our

society and our communities.

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Our Vision

We aim to be the best and internationally admired construction company to pursue

excellence through dedication, experience and disciplined employees with an ongoing

passion to deliver quality, timely and profitable projects.

Our Mission

To provide superior customer service and satisfy customer needs through a culture of

excellence. To leverage on technology and innovation for greater efficiency and

productivity. To develop, train and reward passionate and committed employees. To build

the very best people, projects and relationships that enhance the communities in which it

lives and works.

Our Values

1. We deliver quality products and services beyond customer expectations.

2. We encourage creativity and innovation, always exploring new ideas and products.

3. We conduct our business with integrity and fairness. We value openness and

honesty in the way we communicate and operate.

4. We ensure a safe, clean and healthy work environment.

5. We support and respect each other in pursuing our shared goals.

6. We constantly deliver high quality and great attitude at the right time to build life-

long relationships with our customers.

7. We commit passionately at everything we do, always striving to push the limits and

surpass standards of excellence at every opportunity.

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Long term Goals

To globalize our company by undertaking international project.

To become one of the top company in Malaysia.

Midterm Goals

To achieve recognition as a trustworthy construction company within the nation.

Short term Goals

To provide high quality product and services that give our clients full satisfaction at all

times.

To develop the best leaders and realizing the full potential of our people.

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ORGANIZATION CHART

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Board of Director

A board of directors is a group of individuals that are elected as, or elected to act

as representatives of the stockholders to establish corporate management related

policies and to make decisions on major company issues. The scope of work for board

of director are the including recruit, supervise, retaining, evaluate and compensate the

manager, provides direction for the organization, establish a policy based governance

system, govern the organization and the relationship with the general manager, protect

the organization’s assets and member’s investment and acts as monitoring and

controlling of the organization.

General Manager

The roles of general manager including to lead supervise and motivate the

organization members, to ensure proper management in the organization. Next, to

monitor performance of in-house and contracted services and take necessary action

assures in-house performance and contracted services are performing up to maximum

standards. Manage and work closely with tenants, their contractors and coordinators in

their requests in a timely and professional manner was also the responsibility of general

manager. To ensure the property is in compliance with local regulations liaise with

authorities and consultants with regards to regulatory and property matters. General

Manager will select contracted services by developing work scopes requesting bids

monitoring performance per scopes of work and contractual agreements. Lastly, identify

and plan effective communication, supervision, training and scheduling to ensure tasks

are completed is the roles of general manager.

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Human Resource Department

Human Resource Manager

Human resources managers strive to recruit quality employees, select the best

for the available positions and then develop policies that retain great workers. When an

employee leaves, the human resources department conducts exit interviews to assess

the employee's reasons for leaving in order to create better retention policies. The

human resources manager also keeps track of changes in state and federal

employment laws and applies them appropriately. These include tax regulations, health

insurance requirements, overtime laws, unemployment restrictions, family and medical

leave policies and safety regulations.

Human Resource Executive

Retention policies include providing adequate compensation, training programs

and competitive benefits packages. Human resources employees develop and update

employee handbooks and official policy lists as necessary to comply with changes in the

law.

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Administrative Department

Admin Manager

Administrative managers oversee the support operations of an organization.

They ensure that there is effective information flow and that resources are employed

efficiently throughout a business.

Admin Executive

The administrative executive is also known as an executive assistant to a

member of the executive-level team. Valued more than a receptionist or secretary, the

administrative executive is responsible for a wide array of duties, including maintaining

confidentiality among the executive-level team and representing the organization to

other businesses at the executive level. Administrative executives work in medium to

large organizations in most industries.

Administrative executives are the primary gatekeepers of the executive offices. They

are responsible for the daily administrative activities of the executive offices. Such

responsibilities include juggling phone calls, handling mail and offering administrative

advice when needed. Administrative responsibilities can sometimes go beyond

business and overlap into personal assistance, as well. As highly respected members of

the executive team, administrative executives can be relied upon for daily personal

needs, such as arranging vacation flights or personal transportation.

Admin Clerk

Administrative work requires specialized knowledge in more than one field.

Expertise in data collection, analysis, interpretation, and reporting is important for an

administration role, in addition to the ability to work without supervision, using good

judgment, and advance planning capabilities.

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Financial Department

Financial Manager

A Financial Manager is a person who takes care of all the important financial

functions of an organization. The person in charge should maintain a far sightedness in

order to ensure that the funds are utilized in the most efficient manner. His actions

directly affect the Profitability, growth and goodwill of the firm. Financial manager is the

person prepare financial statements, business activity reports, and forecasts. Besides,

the Financial Manager will monitor financial details to ensure that legal requirements are

met. Not only this, he also was the person who supervise employees who do financial

reporting and budgeting, review company financial reports and seek ways to reduce

costs, analyze market trends to find opportunities for expansion or for acquiring other

companies, and help management make financial decisions.

Financial Executive

A Financial Executive produce and analyze financial reports such as cash-flow

statements and profit projections, determine ways to improve financial performance,

and ensure that their organizations meet all applicable standards, regulations and laws.

They meet frequently with department heads to help with budgeting and tax planning,

and to offer ways to increase profits while cutting costs. They also examine economic

trends and how competitors are doing to look for ways to expand into new opportunities.

Accountant

An accountant performs financial functions related to the collection, accuracy,

recording, analysis and presentation of a business, organization or company's financial

operations. The accountant usually has a variety of administrative roles within a

company's operations. In a smaller business, an accountant's role may consist of

primarily financial data collection, entry and report generation. Middle to larger sized

companies may utilize an accountant as an adviser and financial interpreter, who may

present the company's financial data to people within and outside of the business.

Generally, the accountant can also deal with third parties, such as vendors, customers

and financial institutions.

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Project Department

Design Team

Quantity Surveyor

Quantity surveyors are responsible for the cost of any building project from initial

estimates, right through to the final acquisition of materials. Their job including prepare

tender and contract documents, including bills of quantities with the architect or the

client, undertake cost analysis for repair and maintenance project work, assist in

establishing a client's requirements and undertake feasibility studies and perform risk,

value management and cost control. Besides, they also advise on a procurement

strategy and contractual claims. Moreover, they allocate work to subcontractors.

Quantity surveyors will analyze outcomes and write detailed progress reports. They will

also value completed work and arrange payments.

Architect

Architects work in the construction industry designing new buildings, restoring

and conserving old buildings and developing new ways of using existing buildings. They

are involved in construction projects from the earliest stages right through to completion.

Their works includes preparing and presenting design proposals to clients and advising

clients. After that, they will produce detailed drawings. They need to attend regular

meetings with clients, contractors and other specialists. Sometimes, they need to make

site visits to check on progress. Furthermore, architect need to deal with problems that

might come up during building.

Engineer Team

Civil and Structural Engineer

A civil and structural engineer analyze configurations of the basic structural

components of a building or other structure. They calculate the pressures, stresses and

strains that each component, such as a beam or lintel, will experience from other parts

of the structure due to human use or environmental pressures such as weather or

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earthquakes. They need with other designers, including architects, to agree on safe

designs and their fit with the aesthetic concept of the construction. Besides that, they

need to examine structures at risk of collapse and advising how to improve their

structural integrity, such as recommending removal or repair of defective parts or

rebuilding the entire structure. Furthermore, they need to make drawings, specifications

and computer models of structures for building contractors. Moreover, they should

ensure the projects run smoothly and structures are completed within budget and on

time

Operation Team

Project Manager

A project manager work in many areas of development and are responsible for

overseeing a building project from beginning to end, ensuring that projects are

completed within time and budgetary constraints. Their duties include hiring laborers

and negotiating contracts, and it is also their responsibility to obtain all permits for a

building site. They may work closely with upper management to make sure that the

scope and direction of each project is on schedule, as well as other departments for

support. Besides that, they will confer with supervisors or other managers to monitor

construction progress, including worker productivity and compliance with building and

safety codes. Because they must ensure that a project is completed according to

schedule, managers must resolve problems that arise due to inclement weather,

emergencies or other issues that may cause delays.

Site Supervisor

The site supervisor will oversee the construction activities that take place on the

worksite and will be involved in the supervision of General Contractors, Subcontractors

and Community Partners. They will report to the Director of Construction. All work crews

and individuals on site will take their direction from the site supervisor, who is

responsible for knowing what work must be done and applying resources to accomplish

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that work. They will plan, implement and oversee construction efforts at specific work

sites.

Site Engineer

A site engineer offers advice in the planning, coordination and supervision of

technical aspects of construction projects. A site engineer’s role is vital to a construction

project. They have a number of responsibilities including solving technical issues,

providing advice, management and preparing reports. They normally will visiting sites

and clients is integral to the job.

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Sales & Marketing Department

Marketing

The Marketing Team plays a vital role in promoting the business and mission of

an organization. It serves as the face of your company, coordinating and producing all

materials representing the business. It is the Marketing Team's job to reach out to

prospects, customers, investors and/or the community, and create an overarching

image that represents your company in a positive light—that is, your brand.

Sales

The function of a sales team is to engage in a variety of activities with the

objective to promote the customer purchase of a product or the client engagement of a

service

Advertisement

The advertising team plans and directs the promotional and advertising

campaigns of companies in order to generate interest in a product or service. They plan

the advertising, including which media to advertise in, such as radio, television, print,

online, and billboards

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Contract Department

Contract Manager

The job of a contracts manager is to handle building contracts, securing new

developments and renovations on behalf of the client. They will oversee the

construction process, providing detailed feedback to the client and construction

personnel, and ensure work is conducted within the limits of the budget and on time. At

all times, they are the first point of contact for members of the public, clients, site

managers and subcontractors for as long as the contract lasts. On all standard and

nonstandard contracts, they will provide redlined recommendations and often negotiate

directly with customer attorneys or purchasing staff until consensus has been reached.

As needed, they will also provide guidance on contract matters to project managers or

other operational staff, including training to new project managers and other employees

in contracting practices and procedures. They work with financial to adherence to

broader finance and risk requirement. Moreover, they ensure verifications of claims and

recommendation of pay to subcontractors. They also ensure all programs claims are

verified until final certificates, inclusive preparation of final for all contract.

Assistant Manager

The roles of assistant manager including support the contract and partnership

manager in all aspect of day to day contract management. Setup and maintain

administrative arrangement for effective and efficient contract management. Besides,

assistant manager ensure all council policies and procedures and contract mechanisms

are properly applied by the commercial team, delivery unit and delivery department.

Executive Staff

Maintain contractual records and documentation such as receipt and control of all

contract correspondence, customer contact information sheets, contractual changes,

status reports and other documents for all projects. Assist manager and assistant

manager in daily routine.

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ORGANIZATION CULTURE

Treat each other like family

Treating each other like a family rather than employees. No one wants to simply

be a corporate drone. Viewing an individual by what they do fails to take into account

many attributes and talents that an individual can contribute to creating a winning team.

By engaging others as partners in the success of an organization shows that you value

people for who they are and not just by the results that they produce. It also fosters a

stronger sense of interdependency and encourages everyone to share new ideas.

We should let the employee know that our organization appreciate and care about

them. We should let them feel that they are an important part of a team and is a team

that they can be proud of. They need to know that that their ideas matter. Having a boss

that knows and supports their personal career goals in business also means a lot.

Besides that, they will also treat our clients like family. Treating our employee well and

having happy team members are guaranteed to out-perform industry competitors.

Break Room

A break room is provided for employees to get off their feet for a few minutes and

decompress before continuing their shifts. The break room is large enough and have

sufficient seats with backrests and tables for the number of employees likely to use

them at any time. It helps the employees to temporarily disengage from the steady

stream of daily tasks. It only takes a brief respite in this work-free zone for people to

relax and recharge, a combination that brings with it a greater level of productivity, job

satisfaction and general health. Besides that, it is a chance to step away from work-

related issues lends itself to a more social atmosphere. People who gather in the office

break room have an opportunity to catch up on co-workers' family news or shoot the

breeze about current events.

Our company offer free coffee and tea are provided, with all the extras--sugar,

cream, cups, and stirrers in the break room. Caffeine help to increase attention spans,

improves focus, and boosts mental energy so your workers can work more and feel

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rewarded while doing so. Moreover, our company also include some healthy food

options such as nuts, whole grains, yogurt, and fresh vegetables for our employees.

The employees can settle their hunger and improve their productivity without resulting in

a lethargic mid-afternoon droop.

Casual Dress Code

Our company objective is to establish a relaxed, casual, and informal work dress

code is to enable our employees to work comfortably in the workplace. We allow our

employees to wear jeans, shorts, and athletic shoes as everyday business attire.

Additionally, clothing items such as t-shirts, sandals, and very informal pants and shirts

are allowed.

The employees should wear clothing that is comfortable and practical for work,

but not distracting or offensive to others. Any clothing that has words, terms, or pictures

that may be offensive to other employees is unacceptable. Clothing that reveals too

much cleavage, your back, your chest, your stomach or your underwear is not

appropriate for a place of business. Besides that, clothing should be pressed and never

wrinkled. Torn, dirty, or frayed clothing is unacceptable.

Our company provide casual work environment because employee comfort and

clothing enables efficient work. Clothing must convey professionalism that is respectful

to co-workers, customers and visitors.

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Task 2

MANAGEMENT TRAINEES

A management trainee is an individual who undergoes training for managerial or

supervisory positions. As a management trainee, he or she have to assist with the daily

responsibilities and duties of managing a company business. A management trainee

have to accept delegated tasks from the top management managers while enrolled in

the company which provide them training programs that help and guide them to become

a better manager.

External Recruitment

As part of the development plan, our company wishes to hire 3 management

trainees. We decide to hire 2 management trainee for Project Department because this

department is the main department in our company. The remaining 1 management

trainee will be hired for Contract Department because we need to people that are

familiar with the documentation.

Our company has decided to seek the applicants from outside of the organization

to see if there are any sufficiently skilled or qualified to fill and perform existing job

vacancies. The reasons of external recruitment is to open the organization up to a larger

pool of applicant, the selection process becomes more competitive in choosing the best

suite candidates. Also, external sources of recruitment provide a pool of talented

candidates for selection purpose. In addition, bringing in the fresh talent from outside

can help motivate the current employees to produce and achieve more in hopes of

obtaining the next promotional opportunity. Lastly, hiring an external candidate also

opens up many opportunities to find experienced and a highly skilled and qualified

candidates also can help a company meet its diversity requirement.

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Job Responsibilities

The management trainees will assist in overall administration matter of various

contracts and subcontract works including preparing of progress report,

recommendation of payments, variation order claims etc. Besides that, they need to

conduct verification on material requisition and taking-off quantities/ site measurement

of work done and prepare progress claim and invoices on a timely manner. Moreover,

they have to handle established documents to familiarize with client.

Job Requirement

Possess at least Diploma, Advance/ Higher/ Graduate Diploma, Bachelor’s

Degree, Post Graduate Diploma in construction industry

Possess knowledge in local construction contracting and tendering operation and

processes.

At least 2 years of working experience in construction industry.

Applicant must willing to work in Puchong.

Must be computer literate and ability to use Microsoft Office, Autocad, BIM

software.

Good communication skills. ( English and Mandarin)

3 Full-time position(s) available

Benefits

Attractive salary plus allowance

Promotion opportunity

Training classes to upgrade knowledge and skills

Insurance coverage

Medical and Dental Benefit

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Ways of external recruitment

There are several methods for the external recruiting. Our company must

carefully analyze the vacant position what we want and the use the method which is

best to fulfill the requirements. We would use the method for external recruiting such as

advertisement and recommendation.

Recommendations

Under this method of external recruitment it is closely concerned with the

employee referrals. Through this method, the applicants or candidates are introduced

by friends and relatives. In fact, there are many employers who operating at a small

scale operation, they prefer to take such person as they are acquainted with

backgrounds and credentials of prospective employees.

Advertising

Advertising is one of the most common and popular methods of external

recruitment under which the job vacancy is announced through the ads in newspaper,

professional journal or electronic media sources. The advertisement method is used to

attract the best qualified and experienced personnel. The nature of the organization, job

description, experience expected, job position and its specification job skills are listed in

the advertisement to allow them to self-screening against the job requirements and

apply for the job which best suits him or her.

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INTERVIEW ACTIVITIES

DISC Assessment

DISC is a behavior assessment tool based on the theory of DISC theory of

psychologist William Moulton Marston. Through this DISC, we able to know that our

candidates who wish to apply this job regarding their behavioral traits. By doing this

assessment, we able to differentiates the four different behavioral traits such as

dominance, influence, steadiness and consciences.

To participate this assessment, the candidates will be asked to complete a series

of questions that produce a detailed report regarding their personalities and behaviour.

After that, we will evaluate based on their result to select them to work with us. For our

company, we would like to select those with dominance and conscientiousness

behavioral traits in project and contract department.

This is because as a management trainee with dominance behavior which a

person places the emphasis on accomplishing result also the confident level. A person

with dominance behavior able to motivate by winning, competition and success. It

described as a direct, demanding, fast-paced and self-confident person. Also, he or she

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can prioritize by accepting the challenges, take action and achieve the goal

immediately.

A management trainee with the conscientiousness behaviour which a person

places the emphasis on quality, expertise and competency. A person with the

conscientiousness behavior is motivated by opportunities to gain knowledge and quality

work. It prioritizes ensuring the accuracy, maintaining stability, and challenging

assumptions. As a management trainee also have to careful, cautious, systematic,

accurate and tactful on the details. In project department, a management trainee have

to make sure that the work is on the right track such as to make sure that the contract is

submit on time and so on. In contract department, a management trainee have to

ensure that all the documents are accurate and in detail such as tender document, bill

quantities and others.

Throughout this DISC assessment, it will benefits our company and the

candidates who wish to work with us as a management trainee because It will increase

the candidate’s self knowledge which how to respond when it’s in a conflict situation.

Also, it can improve working relationships by recognizing the communication needs of

the team members. In addition, the management trainee able to facilitate a better

teamwork and minimize team conflict and manage more effectively by understanding

how to settle a situation and how to select the priorities of the employees and team

members.

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Interview Questions

First of all, we have to prepare the interview questions. We had prepared three

questions which want to interview them.

Question 1: Tell me about yourself.

Example:

“ Well, I’m currently a Senior Quantity Surveyor working at Smith Construction Sdn Bhd

about 2 years where I used to incharge to handle the documents and deal with the

clients. Before that, I worked at WNE Industries (M) Sdn Bhd for 3 years when I was a

fresh graduate and I used to do the measurements regarding the steel mould and

formwork for roads, bridges, expressway and flyover and tunnel work. And while I do

really enjoyed the work that I did. I’d love the chance to dig in much deeper with one

construction company which specialized on the different buildings, which is why I’m so

excited about this opportunity with XXX.”

Reasons:

Our required answer have to focus on their experience and skills that are going

to be relevant for hiring them when they are thinking about the position and our

company.

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Question 2: Why did you leave your last job?

Example:

“ I believe that I am better suited to work in an organization that has a strong

commitment to mentor and develop executives, where there is a strong sense of loyalty

on both sides and a culture that fosters career development and growth.”

“ I realize that there are some companies that are in a highly intense growth mode, or

having problem issues on financial or business that can’t be possibly foster this kind of

culture. While this is all well and good for some but I don’t want to work for the latter. It

just does not feel like a good fit for me.”

Reasons:

First of all, the candidate should never ever be negative about their current or

past employer because this will detract from their presentation. If they presented as

what we expected, this allowed that they are being honest without being negative,

trashing the current or past company or any person in particular. Also, the unbiased

approach on their situation which the company had gone through a lot of organization

changes which had hired new management and evolved different corporate culture and

strategy, and the company is no longer to fit the candidate The more the candidate can

adopt this unbiased view, it is better for them.

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Question 3: What is your management style?

Example:

“I think that a general manager have to give clear directions to its team, but is ready and

available to jump in to offer guidance, expertise and help when needed. I try my best to

make that my management style.”

“I remember one project at my recent position where I supervised ten staff that involved

Everyone working on a separate aspect of the construction process. This meant a lot of

independent work for my team, but rather than ask everyone come for the repetitive

meeting to update and everyone on progress made. So I created a project wiki that

allow us to share the project information together such as project blog, to-do items and

file storage area in a one place and stay connected with the team without disrupting

another team member’s work. Also, I do my job and make sure that there is no one was

stuck on a problem too long. And finally, we did it a great achievement, and the more

importantly is that our team wasn’t burnt out.”

Reasons:

Firstly, the candidate need to explain what he or she believe that what makes a

strong manager, so he or she could possible to describe what he or she meant it.

The candidates also have to give some evidence of their management strength or

prowess by offering a brief story of how they demonstrated the traits that they had

described.

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Question 4: Tell me about you had a conflict in your team project.

Example:

“I was in charge of delivering on time for the project proposal with my team members

but unfortunately we missed a deadline that we assigned. As a group leader, I would not

point on the fingers to others. When I approached to my manager about it, he blew up at

me. Then, I was taken aback by his response, but I remained calm. I acknowledged that

the deadlines were tight and explained again. As a result, he apologized for his blow-up.

The manager was able to focus on the project proposal and meet the deadlines.”

Reasons:

First and foremost, we want to get a sense of how the candidate or applicant

respond to conflict. This is because conflict often lead to problems, argument and

broken professional relationship. We want to know how they deal with the conflict.

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Question 5: How do you handle pressure or stress?

Example:

“Working for a company in the past few years has naturally been quite a high pressure

experience on occasion. I’ve had to deal with numerous conflicting demands on my time

and often very limited resources. Personally, while it makes a nice break to have a few

pressure-free days, I generally thrive under pressure. I use it to help channel my

energies into accomplishing as much as possible. Naturally, there are sometimes

occasions when the pressure I’m put under is excessive and this can be stressful.

However, I’m sufficiently experienced to appreciate that there is only so much that I can

still reasonably to be capable as I expected and the solution is not to panic but to

remain focused on delivering the information.”

Reason:

We want to know candidate’s ability how to cope with pressure and stress while

working in such construction industry, either the candidate working supervise at the

office or heading up a major corporation in a company. The pressure and stress are

unavoidable in all aspects of our walks of life. Through this interview, we know that how

the candidates able to understand the effect pressure and stress on him or she, to cope

up the distract and achieve something.

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MBTI Test

The Myers- Briggs Type Indicator (MBTI) assessment is a psychometric

questionnaire which designed to measure psychological preferences in how the people

perceive the world and make decisions. It is more specific than the DISC assessment.

This assessment can sort out the people into 16 different categories which organized by

four pairs of opposite types. The four letter type as a whole can provide additional

information where the specific combination of types is taken into consideration.

These pairs are

- Extraversion (E) and Introversion (I)

- Sensing (S) and Intuition (N)

- Thinking (T) and Feeling (F)

- Judging (J) and Perceiving (P)

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One of each pair is combined to create 4 letter abbreviation for each personality type.

ESTJ : Extraversion (E), Sensing (S), Thinking (T), Judgement (J)

INFP : Introversion (I), Intuition (N), Feeling (F), Perceiving (P)

These personality types are great indicator which how they usually behave, and it

also provide interesting clues regarding how the candidates seen by others. Throughout

the assessment, we would like to select the one who has forceful (ESTJ), pragmatic

(ISTP) and reliable (ISTJ) personality types.

The people with forceful (ESTJ) personality type are organized, honest,

dedicated, dignified, traditional also they are great believer which they believe is right

and socially acceptable. Our company need this kind of personality which they are glad

to take their place as the leader of the management trainee in contractor department

and project department. They are the epitome of good citizenry. Whenever the people

look to the management trainee which had ESTJ personality for guidance and help, the

ESTJs are always happy that they approached them for help. They love being role

models and organizing the stuffs.

The people with reliable (ISTJ) personality type are intimidating which they

appear serious, formal, and proper. They love traditions and old- school values that

uphold patience, hard work, honor and social responsibility. They are more reserved,

calm, quiet and upright. Although that this personality that is often misunderstood, the

management trainee which have the forceful (ESTJ) personality type that could assisted

he or she in difficulties. We need this kind of personality which they have the

responsibility when took up this work up.

The people with pragmatic (ISTP) personality type who are usually rational and

logical, but also quite spontaneous and enthusiastic. Their personality are less

recognizable than other types as well. They are optimistic and generous, they believe

fairness and equality. They have a strong drive to understand the way things how to

work. Also, they are good at logical analysis, are action- orientated and enjoy practical

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application. With this unique personality, they are adaptable in different working

environment. They are usually easy going with people and they are confident in their

own abilities.

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Task 3

INFORMATION TECHNOLOGY

Information technology (IT) is the use of any computers, storage, networking and

other physical devices, infrastructure and processes to create, process, store, secure

and exchange all forms of electronic data. Information technology includes several

layers of physical equipment (hardware), virtualization and management or automation

tools, operating systems and applications (software) used to perform essential

functions. Information technology systems make the staff more flexible in their work by

allowing remote access to the company’s electronic network. Establishment of

information technology can overtake most companies who may have not established

information technology as a part of them. User devices and software can be included in

the information technology.

Advantages of Information Technology

Improve productivity (efficiency)

Improve quality of decision-making

Improve performance of tasks (effectiveness)

Improve learning curve

Upgrade work-function importance

Automated replacement of certain manual tasks

Greater re-use of information assets

Faster response time

Tighter security and reduced violations

Decrease instances of lost or missing information.

Improves on business competitive advantage

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INFORMATION MANAGEMENT

Information management (IM) is the management of organizational process and

systems that acquire, create, organize, distribute and use information. It is the collection

and management of information from one or more sources and the distribution of that

information to one or more audiences. A good information management will also help

you reduce costs, understand your customer and their needs better, ease the burden of

regulation and legislative compliance and enable you to react more swiftly to new

opportunities.

Advantages of Information Management

Easily to figure out what are the areas that benefits the company the most.

To improve efficiently and productivity.

Easily to find the information you need to make a decision.

Knowing where to look or who to ask for a particular piece of information.

Knowing if your organisation possesses a given piece of information.

Accountability for managing the information asset within the organization.

33

Information Technology & Information Management Skills

Communication by Email

One of the instant forms of business communication is email. When we need to

get an important message to our client who is located thousands of miles away, one of

the fastest ways to do it is by email. The advantage email has over the telephone in

communication speed is that we can send attachments with an email that contain

important documents or even a presentation to clarify our message. Clients like

contractors would be satisfied with the quick and clear feedback from our company,

subsequently leading to a long-term partnership for both parties in any other

construction projects. We can send as many messages, files, videos, documents and

presentations as we want without having to pay anything, because email is free. It

significantly reduces your company's shipping and postage costs.

SKYPE

When we need to meeting with our client who is located thousands of miles

away, Skype video call is the perfect replacement for a face-to-face meeting. Making

calls can be costly, especially if you’re talking to colleagues and client on their mobile

phones or when they’re in other parts of the world. Keeping costs to a minimum is vital

to improving your bottom line. Skype allow us to save on the cost of business calls

without skimping on the quality of your service. Skype’s Group Video Calling feature

allows up to 10 people to join a video call meeting, enabling us to conduct board

meetings and client meetings or even focus group discussions for less.

34

Mobile Device Management

A mobile device just might be one of the most powerful business tools our

employees have. Our employees can access to emails, websites documents and social

media on the move using even lighter and more convenient devices such as tablets or

smartphones. There are many apps available for smartphones and tablets that can

improve our business productivity, from maps to project management. Smartphone and

tablet apps are shortcuts to applications and services that may be useful to our

business. Using apps, we can review and edit common office documents such as

Microsoft Office. There are apps that allow you to share, collaborate and hold

videoconferencing meetings.

Cloud Computing

Cloud computing is a general term for the delivery of hosted services over the

internet. It provides a way for our business to manage our computing resources online.

Cloud computing makes data backup, disaster recovery and business continuity easier

and less expensive, because data can be mirrored at multiple redundant sites on the

cloud provider’s network. Furthermore, cloud computing allows our employees to

access their information virtually, creating a flexible and global way of accessing our

data any place, any time.

35

Building Information Modelling (BIM)

Building Information Modeling (BIM) is an intelligent 3D model-based process

that equips architecture, engineering, and construction professionals with the insight

and tools to more efficiently plan, design, construct, and manage buildings and

infrastructure. In Malaysia, the government encourages construction players to apply

BIM to construction projects because it can overcome construction project problems

such as delay, clash of design by different professionals and construction cost overrun.

Some of the BIM tool are ArchiCAD, Revit, Navisworks, SketchUp, 3D-Max and Tekla.

BIM in construction projects gives many benefits. Our company should

implement it because it can increase our efficiency and effectiveness. Besides that, it

also help to improve communication and collaboration between construction players.

Moreover, it can increase staff efficiency, productivity and job satisfaction, which will

lead to reduction in operating cost. These advantages give our company opportunities

to be involved in large construction projects.

One of the leading construction companies in Malaysia, Sunway Construction

Company is one of the pioneers to embark on using Virtual Design and Construction

(VDC) or most commonly known as Building Information Modeling (BIM). VDC enables

a digital model of a building to be constructed before actual construction begins. It give

the company the advantage of perfecting as much as possible in the design, material

and methods before putting in the man-hours and expending the costs involved. The

potential for savings would be tremendous in addition to giving the company a

competitive edge and bringing their operations to a new level. So, we should learn from

Sunway Construction Company that using BIM to enable them to become one of the top

construction company.

36

APPENDICES

Advertisement from newspaper

Have a short description about

the company

Have job requirement

No contact number

No job scope

No job description

No contact number

Information is insufficient

37

Job description and job scope is

clear

Name of the company is not stated

Location of the company is not

stated

No contact number

Too many words

Simple and clear

Have contact number and

email

No job scope

Information is insufficient

38

Advertisement from starmedjob.com

39

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