Asset Management Policy and Objective Robert Bennett, Manager Asset Management Framework

UIC Brisbane 2017

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Transport for NSW

Growth and Improvement next ten years ~ $49bn

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The Asset Standards Authority - ASA

• Custodian and developer for corporate systems and frameworks

• We develop, promote and enable asset and safety assurance

What drives us?

Asset Management Policy

TfNSW Operating Model TfNSW Outcomes Framework

“Plan, Build, Manage” “moving people and goods”

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Customer-centric Outcomes Framework

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Asset management link to outcomes?

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Asset management link to outcomes

Asset Management Policy

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• undertake strategic asset planning that delivers customer focused services to maximise use and benefits of the transport system

• adopt a whole of life cycle approach to asset planning, acquisition, operation, maintenance and disposal that delivers fit for purpose, sustainable and reliable assets with clear visibility on all associated risks, costs and applicable customer service/ TfNSW requirements.

• comply with statutory and regulatory requirements such as NSW Treasury’s Total Asset Management (TAM) Manual and relevant transport and safety legislation.

• align with AS ISO55001 standard in the management of assets over their life cycle.

• continuously improve the Asset Management processes, systems, resources and capability to optimise the delivery and performance of transport assets and to provide safe, effective and efficient services.

Outcomes linked to O&M asset maintainers

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Outcomes linked to O&M asset maintainers

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TfNSW Transport Outcomes Framework C

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Level 1 Outcomes

Level 2 Outcomes

Asset Management Objectives

Asset Management Objectives Definitions Metric - Operate / Maintain Examples

Safety

• Safe user behaviour • Safe transport infrastructure • Safe transport fleet • Transport security

Safe and Available

Ensure assets meet safety standards to allow minimum designated usage and customer and staff safety requirements

• Compliance to TMPs • Audit Programme and Reports – planned vs actual, no. of non-

conformances • Frequency of incidents as described by relevant modal

regulators

Travel • System efficiency • System use • System capacity

Operational Performance

Ensure assets meet designated performance targets and operational requirements to deliver customer outcomes

• Delays to service provision attributed to an asset • Incidents attributed to an asset • On Time Running

Asset • Maximise service outcomes

from the asset base • Asset portfolio managed

responsibly

Ensure asset performance, condition and sustainability to deliver reliable services to customers and meet the expected asset life at minimum whole of life cost Asset Sustainability is categorised as the following:

• Compliance to TMPs • Defect Management • Availability • Reliability • MPM delivered, planned v's actual

Access • Viable transport options • Equitable access to transport

options

A. Access to assets - effective and efficient delivery of asset maintenance at least disruption to customers while assuring sustainable asset condition. This may include the provision of replacement services at partial/full to provide end to end service

• Ratio of cost of provision of alternate service vs. cost of maintenance delivered

• Value of service disruptions vs cost of maintenance delivered

Business • Governance • Value for money • People

B. Financial Sustainability – ensure asset maintenance and operations activities minimise whole of life costs while balancing the condition and performance of the assets and monitoring and reducing maintenance backlog and impacts to service outcomes

• Financial performance • Sustainability index • Unit rate • Asset information aligned to TfNSW requirements and

contribute to service provider decision making framework • Resource capability and competency for maintenance delivery

Environment

• Sustainable transport delivery • Quality of living

C. Environmental Sustainability – ensure asset maintenance and operations activities minimise environmental impacts

• Noise complaints • Waste generation • Environmental regulation breaches

Customer Presentable Ensure assets meet designated customer amenity standards and requirements, including graffiti, litter/cleanliness, aesthetics and heritage

• Customer survey targets

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Outcomes linked to O&M asset maintainers

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TfNSW Transport Outcomes Framework C

usto

mer

Level 1 Outcomes

Level 2 Outcomes

Asset Management Objectives

Asset Management Objectives Definitions Metric - Operate / Maintain Examples

Safety

• Safe user behaviour • Safe transport infrastructure • Safe transport fleet • Transport security

Safe and Available

Ensure assets meet safety standards to allow minimum designated usage and customer and staff safety requirements

• Compliance to TMPs • Audit Programme and Reports – planned vs actual, no. of non-

conformances • Frequency of incidents as described by relevant modal

regulators

Travel • System efficiency • System use • System capacity

Operational Performance

Ensure assets meet designated performance targets and operational requirements to deliver customer outcomes

• Delays to service provision attributed to an asset • Incidents attributed to an asset • On Time Running

Asset • Maximise service outcomes

from the asset base • Asset portfolio managed

responsibly

Ensure asset performance, condition and sustainability to deliver reliable services to customers and meet the expected asset life at minimum whole of life cost Asset Sustainability is categorised as the following:

• Compliance to TMPs • Defect Management • Availability • Reliability • MPM delivered, planned v's actual

Access • Viable transport options • Equitable access to transport

options

A. Access to assets - effective and efficient delivery of asset maintenance at least disruption to customers while assuring sustainable asset condition. This may include the provision of replacement services at partial/full to provide end to end service

• Ratio of cost of provision of alternate service vs. cost of maintenance delivered

• Value of service disruptions vs cost of maintenance delivered

Business • Governance • Value for money • People

B. Financial Sustainability – ensure asset maintenance and operations activities minimise whole of life costs while balancing the condition and performance of the assets and monitoring and reducing maintenance backlog and impacts to service outcomes

• Financial performance • Sustainability index • Unit rate • Asset information aligned to TfNSW requirements and

contribute to service provider decision making framework • Resource capability and competency for maintenance delivery

Environment

• Sustainable transport delivery • Quality of living

C. Environmental Sustainability – ensure asset maintenance and operations activities minimise environmental impacts

• Noise complaints • Waste generation • Environmental regulation breaches

Customer Presentable Ensure assets meet designated customer amenity standards and requirements, including graffiti, litter/cleanliness, aesthetics and heritage

• Customer survey targets

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d S

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FOCUS on one

Outcome – Customer satisfaction • In a time of significant capital investment and interruption • Customer satisfaction has remained steady • Assets enable the service and are key to this outcome

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Overall satisfaction Overall satisfaction Overall satisfaction November 2012 November 2015 May 2016

Train 79% 90% 88%

Bus 79% 88% 89%

Ferry 94% 97% 97%

Light Rail 91% 92% 96%

Where to next

• O&M phase

• Further develop within other phases

• Alignment across TfNSW

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Benefits from AM for TfNSW • A more integrated business • Teams thinking whole of life and working together • Strengthened leadership and direction around ensuring assets are fit

to deliver the service • Improved holistic investment assurance through integration of asset,

safety and economic assurance processes • Greater consideration of 'how do I gain confidence' and how 'do I

provide confidence' in transitioning work across life cycle phases • Alignment and connection between customer outcomes and delivery

and maintenance of assets

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Value through Asset Management Conversation

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