Asset Management: Extending Configuration Manager with Cireson
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Transcript of Asset Management: Extending Configuration Manager with Cireson
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ASSET MANAGEMENT: EXTENDING CONFIGURATION MANAGER WITH CIRESON SOLUTIONS
Briefing, Discussion and Demonstration
Pete Zerger, MVPPrincipal Program ManagerCireson
Wally Mead, MVPPrincipal Program Manager Cireson
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INTRODUCING PACEThe mission of Partner & Community Enablement Team (PACE) to drive support partner and community success:
A few important deliverables from the PACE Team include:• Pre-Sales and Evaluation Resources • Partner Enablement Training • Reference Architectures • Joint Marketing (webinars, etc.) • Experts for Community and User Group Events
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Pete Zerger• 9-time Microsoft MVP• Author and Blogger on MS Cloud and
Management Technologies • Speaker at Technical Conferences around the
World• Founder, SystemCenterCentral.com and System
Center Virtual User Group
Chris Ross • Microsoft MVP• US Service Manager User Group
Founder & Leader (http:/ / scsm.us/ )• Repeat presenter and speaker at MMS,
TechEd, and Virtual Academy• Co-Author of Microsoft Cloud and
Datacenter Management Exams
Wally Mead• Microsoft MVP• 20+ years Microsoft veteran• Product Group Specialist for SCCM
since SMS 1.0• Trainer who has developed and
delivered courses on SCCM for over 20+ years
YOUR EXPERTS
Travis Wright • Microsoft MVP• 11 years Program Manager for
SCOM & SCSM• 13 Product Releases• 14 Patents• 2 Gold Star Awards
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SESSION AGENDA• Asset Management with Configuration Manager
• Basic capabilities and features• Limitations
• Building on Configuration Manager capabilities with Service Manager
• True Asset Management with Cireson Asset Management for Service Manager
• Summary and Next Steps
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Service Management
Service Management is a customer-focused approach to service delivery which crosses organizational boundaries
In the age of cloud computing and the coming age of Internet of Things (IoT), Service Management must be easily extensible, integratedand highly automated in order to continue to meet the needs of the business and respond to technological changes and advances
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CONFIGMGRASSET MGMT BASICS
STARTSWITH DISCOVERY
CLIENTMGMT ONLY
INTUNEADDS EMM DATA
The richest asset data comes with the ConfigMgr client.
Intune integration and network discovery enable data acquisition for network and mobile devices, as well as network printers
You need to know what can be managed• Active Directory
discovery most common
• Network Discovery has it’s place
Rich management capabilities come with the client • Limited
management of non-client assets
• Numerousmethods to install the client
Enterprise mobilitymanagement (EMM) through Intune• Richer mobile
device data vs ActiveSync
• Not really an agent
• Integrated mgmt experience
Management Capabilities for Windows, Linux, Network and Mobile Devices
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User Device Affinity Hardware Inventory Software Inventory
Associate user and device For all client-managed devices (Windows and *NIX) Only for Windows clients
Requires client for Windows devices Requires Intune for mobile devices
“Installed Applications” comes aspart of hardware inventory for *NIX
and mobile devices
Happens automatically for mobile devices with Intune
You can augment ConfigMgr discovery with the Registry to MOF Tool (Reg2Mof). More on this in the 2nd half of our session.
CONFIGMGRASSET MGMT BASICS
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CONFIGMGRASSET MGMT BASICS
Once the client agent has been installed, you can really manage the asset• Asset Intelligence data
(Windows clients only)
• Software metering data (Windows clients only)
Many additional great client management features in Configuration Manager:
Not covered in this presentation as we’re only talking asset management
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CONFIGMGROBJECT & ATTRIBUTE DISCOVERY
DEMO
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CONFIGMGRASSET MGMT DETAILS
User Device Affinity
• Important to tie user to device
• Lets you see device and software owners and users
Hardware Inventory
• The core component of asset management
• Collects a large set of attributes by default
• Includes data from Add/ Remove Programs for application inventory
• Fairly easy to extend (for WMI and Registry attributes)
Software Inventory
• Provides very little benefit for application inventory
• Seldom used anymore (no default scan rules in Configuration Manager 2012)
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CONFIGMGRASSET MGMT DETAILS
HARDWARE
Attributes for an individual device
Attributes for a collection of devices
SOFTWARE
Installed
Has (or has not) been run in a specific time
frame
Clients that can’t install due to lack of resources This list is just the highlights.
Many other reports available.
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CONFIGMGRASSET MGMT CAPABILITIES
DEMO
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CONFIGMGRASSET MGMT LIMITATIONS
Configuration Manager is great for the basics. However it does not provide any advanced asset management capabilities, such as:
• True-up reporting, license blocking
License Management
• Is only as good as its database and detection method (methods for app detection keep changing)
• Suites versus individual Office products• CPU licensed products
Software Normalization
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CONFIGMGRASSET MGMT LIMITATIONS
No financial dataContracts, vendors, purchase orders, cost centers, etc.
No real asset location identificationDoes provide IP subnets, but few know the IP subnet locations
Can only manipulate the data via one consoleAnd then only limited manipulation available – most discovered or inventoried and not configurable
Additional limitations of Configuration Manager asset management
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CONFIGMGRASSET MGMT LIMITATIONS
DEMO
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No Control
Reactive
Managed
Proactive
Optimized
CIRESON ASSET MANAGEMENT FEATURESLifecycle management of physical and electronic assets
Spreadsheets
Discovery Tools
Cireson Asset Management
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Provisioning
Enterprise-class multi-tenant infrastructure for hybrid environments
Automation & Self-Service
Application-owner agility while IT retains control
Service & Asset Management
Flexible service delivery & basicasset mgmt
App & Infrastructure Monitoring
Comprehensive monitoring of applications & cloud infrastructure
Configuration Management
Manage & monitor configuration & drift
COMPREHENSIVEMANAGEMENT for Infrastructure & Applications with System Center 2012 R2
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COMPREHENSIVE ASSET MANAGEMENTwith Key System Center 2012 R2 Components
Service Management
Service Manager
Integration & Process Automation
Orchestrator & SMA
IaaS
Monitor & Manage Service End to End
Operations Manager
Data Protection & Recovery
Data Protection Manager
Virtualize, Deploy & Manage
Virtual Machine Manager
Design, Configure & Deploy
Configuration Manager
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ENHANCING ASSET MGMT WITH SYSTEM
CENTER
Cireson Value Proposit ionCireson builds on your investment in System Center to deliver a complete asset management solution!
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Third party Mgmt Tools
& CMDBs
Service Catalog Templates
Workflows
CMDB
Wor
k Ite
ms
Co
nfig
urat
ion
Item
s
Kno
wle
dg
e
Reporting and data warehousing
Self-Service
Standardization
Automation
EmailMobile Portal
SERVICE MANAGEMENT FOUNDATIONBuilding a Master CMDB
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ASSET MANAGEMENTLifecycle management of hardware and software
Tracking by serial number or asset tag, Bulk association of
assets to support or warranty contracts
HARDWARE
Licenses, Contracts, Purchase Orders and Invoices
BUSINESS & FINANCIAL
Software Catalog Normalization, Common Licensing Metrics, Named Licensing and Authorization
SOFTWARE
SCSM supports basic configuration management OOB Cireson extends SCSM to support enterprise ITAM / SAM
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ASSET MANAGEMENT W/ SCSM + CIRESON
DEMO
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CONSUMING ASSET DATA FROM 3RD PARTIES
CMDB
Data Sources Data Formats Service Manager
Asset ImportConnector
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HANDS-FREE CMDBPOPULATION
DEMO
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• Software Metering Rules are easy to create • Metering data can be leveraged to:
– Automatically populate ConfigMgr collections
– Drive removal of software from computers where it’s unused
• Great raw data for quantifying software license needs
• Duplicate titles in software catalog limit utility of this data
ASSESSING SOFTWARE USAGELeveraging Software Metering Data from Configuration Manager
CMDB
Service Manager
Software MeteringConnector
Site DB
Configuration Manager
Software Inventory & Metering Data
Key Scenarios Enabled:
Calculate license position based on actual usage rather than installation
Calculate potential cost savings gained by implementing software reclamation
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NORMALIZING THE SOFTWARE CATALOG
DEMO
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USER EXPERIENCEInterfaces for asset management user roles and use cases
FULL CONSOLETargeted to key IT
support roles: SCSM Administrators Service Desk Analysts
Change Managers Asset Managers
WEB PORTALProductivity from any
browser or device: HTML 5, CSS 3 web
interfaceView and update all asset
classes from a browserTablet and mobile friendly for anywhere productivity
ASSET EXCELConnects asset managers to
CMDB in a familiar tool: Update existing assets from any asset class
Import new assets in bulkEnforces SCSM role
based security
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For assets not discoverable through automated methods, distributed supports teams can be mobilized quickly and easily to capture asset data.
No specialized scanner hardware required!
Coming soon to an app store near you!
MOBILE BARCODE SCANNERScan Assets from any iOS or Android Phone
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ASSET MANAGEMENTUSER EXPERIENCE
DEMO
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Azure Hyper-V
System Center
Cireson
THE CIRESON PLATFORM
• Built on proven Microsoft technologies, Cireson brings Azure and System Center closer together
• World class enterprise management engine provides the backbone of Service and Asset Management functions
• Cireson extends these capabilities and enables your organization to easily extend business ready solutions
Solutions and Streams
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CIRESON STOREProduct Streams Overview
Cireson offers add-ins for System Center to enhance the user experience and support for the full Service Management lifecycle, as well as a rich Asset Management feature,
bringing true enterprise capabilities to the Microsoft management suite
ESSENTIALSMANGEMENT
The core suite of Cireson components delivering a rich user experience for key
service management roles
SERVICE MANAGEMENT
Deliver a device-friendly user experience, along
with rich asset management capabilities leveraging your existing technology investments
ASSET MANAGEMENT
Highly automated, full lifecycle management of your organization’s
hardware and software assets and related
contracts
IDENTITY MANAGEMENT
Drive efficiency in supporting user
identity through secure self-service password reset across devices with System Center
SERVICE AUTOMATION
Reduce support costs through self-service
automation of common user requests
with Microsoft’s automation platforms
Free Community AppsFree apps built for the System Center community.
Coming soon…Business Management Solut ion
ESSENTIALSMANGEMENT
The core suite of Cireson components delivering a rich user experience for key
service management roles
SERVICE MANAGEMENT
Deliver a device-friendly user experience, along
with rich asset management capabilities leveraging your existing technology investments
ASSET MANAGEMENT
Highly automated, full lifecycle management of your organization’s
hardware and software assets and related
contracts
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SUMMARY & NEXT STEPSSystem Center 2012 R2 with Cireson can meet the Service Management needs even in large, complex enterprises:• Designed to Support ITIL • Deliver Enterprise Asset Management • Ensure users are productive at or away from the office Next Steps
• Schedule a Proof-of-Concept
• Reduce Risk with a Deployment Planning Workshop
• System Center Training Available
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SUMMARY & NEXT STEPSSystem Center 2012 R2 with Cireson can meet the Service Management needs even in large, complex enterprises:• Designed to Support ITIL • Deliver Enterprise Asset Management • Ensure users are productive at or away from the office Next Steps
• Schedule a Proof-of-Concept
• Reduce Risk with a Deployment Planning Workshop
• System Center Training Available