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Assessing Technology Risk in Small Businesses

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CMIT Solutions of Stamford• Your Technology Team – We keep you advised

and running• Top Tier of 130 offices• 6 years of year over year growth• Continuous Technology Solution Pallet

growth and refreshing• Sr. Dean of CMIT Pacesetters• Small Business Specialists

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2010 NSBA Technology Survey• According to the survey, despite the challenge

posed by keeping up with the rapid pace of change in technology, 98 percent of respondents think it is important to keep up with new technology.

• “Small-business owners have to serve many critical functions within their business, including chief technology officer,” NSBA press release

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2010 NSBA Technology Survey57% of small business owners spend an hour a week, OF THEIR OWN TIME, taking

care of technology problems.

32 % spend 2-3 hours per week.

11% are spending 4+ hours per week

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…. And how much time is lost weekly on “figuring it out”?

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Small Business Technology Assessment

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Typically Technology Spend

3 PCs 10 PCs 15 PCs $-

$2,000 $4,000 $6,000 $8,000

$10,000 $12,000 $14,000 $16,000 $18,000 $20,000

yearly $ in technology

yearly $ in technology

6.9% of revenue on IT

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How well is technology meeting the needs of the business?

What is holding them back from doing more faster?

What gremlins are lurking?

Are you positioned from growth?

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Assessment – The basics Does the computer match

the job Anywhere email Computer skills that

support productivity Adequate, outdated or

manual data backup solution

QuickBooks fluency Word processing and

spreadsheet software

Anywhere secure file sharing

Anywhere computing Industry Software Broadband internet

connection Proper Licensing Bring your own

technology

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Does your computer match the job you need it to do?

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Anywhere email

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Computer skillsFluency in

Windows or MacWord, Excel, PowerpointQuickBooksYour favorite browserInternet surfing GROVO.COM

YOUTUBE.COM

TRAINING.MICROSOFT.COM

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Protect Your Data 1 onsite copy1 offsite copy You don’t have to remember to do itSet up by someone that knows that folders

are important errors are checked and followed up onRestore Test

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Outside AssessmentsHow does your technology selections

stack up to best practice in small business?

Security AssessmentIntruition AssessmentDisaster Recovery AssessmentCloud Readiness AssessmentYou don’t know what you don’t know

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Risk AssessmentData Theft

MalwareEmployeesInternetWireless

Internet Reputation

DowntimeComputer

VirusHardware failureInsufficient computer skillsPatches and upgrades

NetworkInternetTelephonePower failure

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Growth AssessmentDo they know what

will trigger the need for a server

Hardware refresh plan

12-18 month technology plan

Standardized desktop

Collaboration environment

Technology knowledge

Delegation of technologyDay to dayexpansion

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The Challenge

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Do IT myself?

Do I know how?

Do I have the time to figure IT out?

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Goal

Balance cost of professional advice versus the immediate

value that they provide

Cost vs Business Impact

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Should I pay for prevention or deal with it if it happens?

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Goal

decrease incidents of “something going wrong”

resulting in a material wasted of time and/or money

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Travel Agency Story• Alcatra Media Tours• 75 employees• New computers produced 20% increase in sales

in 1 week; 40% increase in the first month• Prospects were on hold too long and hanging up• Agents waiting for 30 seconds for 1 page• Employee moral increase• No one had vocalized just how bad it was

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ResourcesNSBA – 2010 Technology Surveyhttp://www.nsba.biz/docs/nsba_2010_technology_survey.pdf

Top Technology Risks – Intel http://www.nor-tech.com/solutions/dox/Top_10_Technology_Risks.pdf

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Resourceswww.cmitsolutions.com/stamford click resources and eventswww.cmitsolutions.com/blog

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Email me at stamford@cmitsolutions.com to be added to our Chat & Chew Webinars. (May 10 Quickbooks, May 24 Win 7 features)

Thank you!

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How to Pick Technology Vendors & Services

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One-time purchasesFeaturesCostMarket LeaderReputationEasy to useEasy to work withSupport

Company strengthCost to operateTrainingIntegration

Hardware-Software-Internet Services

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IT Professional Services Companies

• Focused on my size company

• Established business with employees

• What is the client experience like?

• Do they know the technology I use?

• Industry credentials• Will they take

responsibility for their work?

• Response time agreement

• Rates• Service Area