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Assentire® Tech Adoption Audit
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Transcript of Assentire® Tech Adoption Audit
Tech Adoption AuditAssentire® Technology Edition 2016
T
A diagnostic tool for exploring the risk associated with ‘Role Concern’
& ‘Agile Environments’ by Assentire Ltd. Specifically designed to
identify Technology Adoption potential and readiness in relation to
the context within the organisation.
Tech Adoption AuditAssentire® Technology Edition 2016
Published by Assentire Ltd © 2016 Rod Willis.
Why has the Tech Adoption Audit been created?In a fast changing and increasingly complex world, it is those
organisations that are agile and unafraid to try new ideas (to trip
and learn) that will be most effective. Those able to flex and change
quickly as the market requires, without losing cohesion and strategic
direction will be the ones that lead the way.
In order for this potentially different way of thinking & working to
be most effective, the context in which the new technology operates
needs to be supportive. To maximise this potential, both individuals
and the organisation need to be aligned and be able to work in both a
high performance and a learning environment.
How has it been developed?The Tech Adoption Audit has been created following extensive
research into ‘resistance to change’, ‘information systems success’
and the development of two further frameworks, the Organisational
Eco-cycle and the holistic Grow Through Change (GTC) framework.
These frameworks help review the risks associated with ‘role
concern’ factors in relation to the context with the Organisation.
Consider where you are & where you have come from. What is your position on the Organisational Eco-cycle shown on the
facing page? This directly impacts the thinking and actions at play in
your organisation today, even if you are not aware of the fact.
Maintaining the holistic view.Now it is time to place the Tech Adoption Audit into the
organisational context. The GTC framework illustrated on the
following spread details the underpinning factors that came out of
our research. The Tech Adoption Audit is paying attention to the
lower half of the GTC framework.
Choice
EntrepreneurialAction
Innovation
StrategicManagement
Peer Learning Groups
Confusion
Sustaining
Opportunityvs Risk
EMERGENT RATIONAL CONSTRAINED
WHAT TO GROW? WHERE TO SCALE? HOW TO SURVIVE?
Eco-cycle FrameworkWhere would you place your Organisation in the Eco-cycle?
Where would you place your Tech challenge in this Eco-cycle?
GTC Framework
Purpose Lack of a clear Purpose.
Leadership Low awareness regarding Leadership of Transformation and Individual Transition. Different Mind-sets perceived different realities.
Managing Change & Performance Staff involvement, Tipping Point, Assimilation capacity and Change-cycle (Transition Psychology).
Intra & Inter Group Dynamics Old habits die hard, perceived excessive work, present system is OK, outdated life-cycle view ‘Group-Think’.
Motivation Self-determination Theory (SDT) Purpose, Mastery, Autonomy.
Personal Dynamics Fear of failure, Personal ‘ROI’, conflict with an individual’s ‘System’ and/or career objectives.
Communicating Change & Performance Appropriate Process and Content.
Culture Sins of the past, low trust in the leadership, limited ‘business management/soft skills’ awareness in the leadership, inadequate training or support provided.
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2
3
4
5
6
8
7
Leadership
Motivation
Com
munic
atin
g C
hange
& P
erfo
rman
ce
Intr
a &
Inte
r
Gro
up D
ynam
ics
Managing C
hange
& Perform
ance
Personal
Dynam
ics
Culture
Purpose
Assentire©
Assentire® - GTC Audit
1
2
37
46
5
8
The theory behind the Tech Adoption Audit.Alongside the insight from our own research and extensive
behavioural & psychometric exploration, two key models have
influenced the design of this tool. These are the ‘Stages of Concern
about the Innovation’ developed by G Hall, integrated with an
organisational perspective of ‘Self-determination theory’ (SDT)
developed by D Stone, E Deci and R Ryan.
Assentire’s Integrative Leadership Development Framework
demonstrates how this diagnostic tool is used in practice. We ‘map’
the territory of individual, team and organisational development
into nine different regions. This highlights the Mind-sets in play and
the Context: Individual, Team or Organisation, making it easier to
identify the most appropriate starting point for any professional or
personal development; in this instance we will be auditing technology
adoption readiness using the Tech Adoption Audit.
The Mind-sets in play align to Robert Kegan’s and others work on
integrative development.
Mind-setsContext
Individual Team Organisation
Active Contributor
Doing what’s asked by the organisation
Developing Individuals
DI
Developing Teams & Groups
DTG
Developing Team Leaders
DTL
Aligned Achiever
Doing more than what’s asked by the organisation
Exploring Behaviours & Performance
EBP
Auditing Tech Adoption
ATA
Auditing Alignment for
Strategic DirectionASD
Adaptable
Integrator
Going beyond the organisation while integrating the other modes
Delivering Transformational
PracticeDTP
Delivering Innovation
StrategyDIS
Delivering Organisational
PerformanceDOP
Integrative Leadership Development FrameworkKnow the context and mind-set(s) you are working with
Tech Adoption Audit
T
What you will gain from completing this Audit?
• Recognise what role concern actually is and why understanding
these perceptions will make the difference to success rates in any
Technology Adoption project.
• Understand the risks associated with role concern, the context
within the Organisation and know if an agile environment is in play.
• Review if the combination of role concern and agile environment
is appropriate for your current need or if it is beneficial to shift to another place?
Outcome. You will be able to confirm what profile for role concern & agile environment you need as you grow. Whilst this tool can be used as
a standalone intervention and create immediate insight to start
discussions & reflections, it will deliver the most impact when
considered alongside the GTC framework & the Eco-cycle.
Time is important.This version focuses on the ‘here and now’. Alternative versions can
be created to explore the past and what is needed for the future. By
better understanding where we have come from, where we are now
and where we want to go to, the likelihood of understanding what is
really needed to make a transition successful is more likely to emerge.
Completing this Tech Adoption AuditThis questionnaire represents an ideal opportunity to share
individual experiences on a day-to-day basis. The questions are
structured to explore each individual’s perceptions of concern in
relation to their own role as well as the environment within the
organisation.
Purpose I am concerned that I do not really understand why we are introducing this system
Refocusing I know of some other approaches that might work better
Collaboration I am unable to help my colleagues use the system more effectively
Consequences I am concerned about the attitude of my colleagues about the system
Doing I am concerned about not having enough time to organise myself each day
Thinking I am concerned about the conflict between my interest and my responsibilities
Feeling I am concerned about my inability to manage all the system requires
Personal I would like to know who would manage the decisions in the system
Informed I have very limited knowledge about the system
Unconcerned I am more concerned about priorities that are more important
A = Average of above values
A. Exploring risks associated with Role Concern This is considering the relationship with the technology adoption.
How strongly do you agree with the following? Where 0 = Not at all and 10 = Strongly Agree
A: Exploring Role ConcernShade each segment to represent your score for each question.
PurposeRefocusing
Co
llabo
ration
Conse
quences
Unconcerned
Info
rmed
Per
sona
l
Feeling
Thinking Doing
Communication People actively listen and acknowledge perceptions of all team members
Collaboration People openly ask questions and are invited to participate in problem solving
Feedback Sincere, positive feedback is provided that is intuitive, factual and non-judgemental
Development Talent is developed and knowledge shared to enhance competency and autonomy
Choice Choices are offered within the organisation including clarification of responsibilities
Motivation Coercive controls such as rewards and comparisons with other are minimised
Monitoring Monitoring and support is integrated at all times for all team members
Support There is awareness and control of the amount of Action and Learning required (assimilation demand), holding back where necessary
Culture People actively look for conflict of interests without judgements or blame and negotiate any changes
Change ‘Resistance to change’ is considered as a form of data, not perceiving people as always resistant
B = Average of above values
B. Exploring Agile Environments This is considering the wider ‘context’ in which you work.
How strongly do you agree with the following? Where 0 = Not at all and 10 = Strongly Agree
B: Exploring Agile EnvironmentsShade each segment to represent your score for each question.
CommsC
ollaborationFeed
back
Deve
lopm
ent
Change
Cultu
re
Supp
ort
Monitor
Motivation Choice
Tech Adoption PlotPlotting Your Scores.
Agile Environments = B
Ro
le C
on
cern
Ris
k =
A
0 105
5
10
Once you have completed the questionnaire, calculated and plotted
the score for Role Concern & Agile Environments using the Tech
Adoption Audit, you will be able to confirm the spread of results you
have across the team, in terms of individual perceptions of those
within the team.
Gaining different perspectives.Other ways the Tech Adoption Audit can be used.
• For a team or group, have each member complete the self-
assessment on their own, then bring the team or group together
and see where each individual’s perspective appears on the plot
• If you have a large number of contributors, you may want to take
advantage of the online profile, as we are able to create your
collective plot and provide you with a comprehensive workshop
to explore further what insights might be emerging. We provide
Cluster and Correlation analysis and contrast with the ‘norm’
groups we have available.
Assentire uses a broad range of best-in-class profiling tools many
recognised by the British Psychological Society (BPS). More recently
we have been combining knowledge from HC Analytics and Net
Promoter Score (NPS) methods when we have needed to develop our
own tools further.
Our overall approach enables individual pathways to be designed and
defined per person and per team, in a systematic way. This in turn
enables us to engage pro actively in the Return-on-Investment (ROI)
discussion that so often creates a challenge for those wanting to
commission developmental support for their staff.
Director of Assentire Ltd. Rod Willis
Our lens is different to many having explored the latest in Business
School education, then understanding and filling the gaps we have
found. We use the sparks that are created when you integrate
frontline Management Practice with an Engineering approach and
Business Psychology.
The Integrative Leadership Development Framework is used in a
pragmatic manner, suitable for those wanting to learn with limited
time.
For further information about this audit & other related material please get in touch and explore the world of leadership through our lens.
www.assentire.net
+44(0) 7788 457 202
Published by Assentire Ltd © 2016 Rod Willis.
Published by Assentire Ltd © 2016 Rod Willis.