DATA SHEET

Aspect MicrosoftConsulting ServicesNext-generation customer contact solutions delivered

• Dynamics CRM

• Unified Communications with Microsoft Lync

• Cloud using Office 365 and Microsoft Azure

• Microsoft Training

Solution Offerings

• Microsoft SharePoint

• BI & Data Warehousing

• Digital Marketing, Websites, & Mobile

• .NET Application Development

Highlights

Service Offerings

• Strategy & Planning

• Implementation, Development, & Integration

• Expert Sourcing & Staff Augmentation

Microsoft Consulting Services from Aspect help the world’s most demanding businesses improve enterprise communications by seamlessly aligning their people, processes and touch points to deliver remarkable customer experiences. Custom applications and solutions from Aspect leverage Web 2.0 and real-time communications and collaborative technologies like Microsoft Lync, SharePoint and Microsoft Dynamics CRM to drive innovation and improve operational efficiency.

Aspect develops Microsoft-based solutions such as customer

portals, dashboards and mobility solutions, and applies unified

communications (UC) technologies to streamline customer-company

interactions in your contact center and across your enterprise.

Service OfferingsStrategy & PlanningAspect brings deep functional, technical, architectural and

implementation expertise in key Microsoft platform technologies to

help you formulate a tailored roadmap to deliver on your business

objectives and maximize the benefits of your Microsoft investment.

Implementation, Development & IntegrationAspect’s highly skilled team of certified Microsoft consultants

specialize in the design and delivery of high-quality solutions that

meet the specific business objectives and technology standards of

your enterprise.

Expert Sourcing & Staff AugmentationAspect fills specific developer, architect, project management and

business analyst staffing needs to help you accelerate or complete

critical projects, or enhance the Microsoft skills of your organization.

Resources with the right skills to complement your staff work under

your direction, providing the coverage and confidence you need to

meet a range of short- and long-term objectives.

Microsoft Consulting Services Solution Offerings

SharePoint

Create team sites, streamline processes using

workflows, and increase team involvement with

the social features inside Microsoft SharePoint.

.NET Application Development

Specializing in large application development

projects using Microsoft .NET technologies,

Aspect is a recognized leader in delivering

custom software solutions.

Business Intelligence & Data Warehousing

Use performance management dashboards and

scorecards to help drive organizational focus and

performance, simplify and enhance enterprise

business reporting, and leverage data warehouses

and cubes to aggregate business information.

Digital Marketing, Websites & Mobile

Boost the business impact of your digital solutions

with Aspect services that blend traditional

creative disciplines like design, marketing, user

experience, user interface design, copy writing,

audio/video, animation and instructional strategy

with a comprehensive understanding of the most

innovative and effective enabling technologies.

Dynamics CRM

Success with client relationships comes from

integrating sound business process and top tools.

Dynamics CRM provides both. Let Aspect help you

design a CRM solution that is tailored to meet the

unique needs of your business.

© 2013 Aspect Software, Inc. All Rights Reserved. 3506US-B 3/13

DATA SHEET

Unified Communications with Lync

Bring real-time, next-generation collaboration

capabilities to your workforce – including rich

presence, instant messaging, voice and desktop

sharing – to ensure agile, efficient and tactical

interactions. Aspect UC services help you extract

the full benefits of Microsoft Lync and optimize

the user experience in the contact center and

the enterprise.

Cloud (O365 and Azure)

Take your solutions to the cloud to easily

communicate and collaborate – anywhere, at any

time, and on any device – with Microsoft Azure and

Microsoft Office 365.

Microsoft Training

Take advantage of the extensive selection of

Microsoft solution training courses available from

Aspect® Education Services in order to enhance

your system performance, resolves issues more

rapidly, increase user satisfaction and reduce costs.

Asia Pacific & Middle EastHeadquarters138 Robinson Road#13-00 The Corporate OfficeSingapore 068906+(65) 6590 0388 office+(65) 6324 1003 fax

Europe & Africa Headquarters2 The Square, Stockley ParkUxbridgeMiddlesex UB11 1AD+(44) 20 8589 1000 office+(44) 20 8589 1001 fax

Corporate Headquarters West2325 E. Camelback Road,Suite 700Phoenix, AZ 85016602 282 1500 office602 956 2294 fax

Corporate Headquarters East300 Apollo DriveChelmsford, MA 01824978 250 7900 office978 244 7410 fax

About AspectAspect is the only software company with a fully-integrated interaction and workforce optimization platform for enterprise

contact centers globally that need to profitably (and seamlessly) orchestrate people, processes and touch points in an era

when the contact center is the new center of the customer experience. For more information, visit www.aspect.com.