ASKARI BANK LTD- MANAGEMENT INFORMATION SYSTEM

7/27/2019 ASKARI BANK LTD- MANAGEMENT INFORMATION SYSTEM

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MANAGEMENT INFORMATION SYSTEM

BBA

MANAGEMENT SCIENCES DEPARTMENT

LAHORE COLLEGE FOR WOMEN UNIVERSITY


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TABLE OF CONTENTS

HISTORY AND BACKGROUND ........................................................................................................ 1

VISION AND MISSION STATEMENT ............................................................................................... 2

MANAGEMENT HIERACHY ............................................................................................................. 3

INFORMATION SYSTEM OF ASKARI BANK..................................................................................... 4

DEPARTMENT OF INFORMATION SYSTEM................................................................................................ 4

SYSTEM DEVELOPMENT LIFE CYCLE .......................................................................................................... 6

MANAGEMENT INFORMATION SYSTEM OF ASKARI BANK .......................................................... 7

MIS MANAGEMENT AT ASKARI BANK ....................................................................................................... 9

HARDWARE RESOURCES ......................................................................................................................... 12

SOFTWARE RESOURCES .......................................................................................................................... 13

NETWORKING ......................................................................................................................................... 14


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1 | P a g e

HISTORY AND BACKGROUND

Pakistan Armed Forces has established several organizations such as Army Welfare Trust (AWT),

Fauji Foundation and Shaheen Foundation for running industrial and commercial enterprises.

These organizations have been established with the aim to provide employment for ex-

servicemen, besides creating job opportunities for others.

The story of AWT is that of perseverance, innovation, business acumen and going beyond the

frontiers in agriculture, cement, pharmaceuticals, leasing, insurance, banking, energy,

information technology and many other diverse fields. Being a subsidiary business unit, Askari

Bank Limited is powered by Army Welfare Trust (AWT).

21 years of banking

Askari Bank was incorporated in Pakistan on October 9, 1991, as a public limited company. It

commenced operations on April 1, 1992, and is principally engaged in the business of banking,

as defined in the Banking Companies Ordinance, 1962. The Bank is listed on Karachi, Lahore and

IslamabadStock Exchanges and its share is currently the highest quoted from among the new

private sector banks in Pakistan.

Askari Bank has expanded into a nationwide presence of 245 branches / sub-branches,

including 31 dedicated Islamic banking branches, and a wholesale bank branch in the Kingdom

of Bahrain. A shared network of5,319 online ATMs covering major cities of Pakistan, internet

banking (i-net) and call centers operating on 24/7 basis supports the alternate delivery channels

for customer service. As at December 31, 2011 the Bank had equity of Rs. 17.8 billion and total

assets of Rs. 343.8 billion, with 919,096 banking customers, serviced by our 5,994 employees.

Askari Investment Management Limited and Askari Securities Limited are subsidiaries of Askari

Bank primarily engaged in managing mutual funds and share brokerage, respectively.

Askari Commercial Bank Limited was the first bank in Pakistan to offer Internet banking

Services and B2B e-commerce (Business to Business electronic Commerce) solutions for

merchants looking to purchase on credit. Askari Bank is the only bank with its operational headoffice in the twin cities ofRawalpindi-Islamabad, which have relatively limited opportunities as

compared to Karachi and Lahore. This created its own challenges and opportunities, and forced

as to evolve an outward-looking strategy in terms of Askari market emphasis. As a result, Askari

developed a geographically diversified assets base instead of a concentration and heavy

reliance on business in the major commercial centers of Karachi and Lahore, where most other

banks have their operational Head offices.


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VISION AND MISSION STATEMENT

Vision:

To be the bank of first choice in the region

Mission:

To be the leading private sector bankin Pakistan with an international

presence, delivering quality servicethrough innovative technologyand

effective humanresource managementin a modern andprogressive

organizational cultureofmeritocracy, maintaining high ethicaland

professional standards, while providing enhanced valueto all our

stakeholders, and contributing to society.


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MANAGEMENT HIERACHY

President (CEO)

Senior Executive Vice President

Executive Vice President

Senior Vice President

Vice President

Assistant Vice President

Branch Manager

Assistant Branch Manager

Operations Manager

Officers Grade I,II

Clerical And Non-clericalStaff


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INFORMATION SYSTEM OF ASKARI BANK

Information is the life blood of an organization. Managers depend upon accurate, accessible

and useful information to make timely and correct decisions. This requires the information

system to be responsive to their unique information needs, to empower them to think and actstrategically ,develop effective plans, and make decisions that increase their own and their

organizations competitiveness.

Askari information Systems Limited (AIS) has software that manages the leave record of the

organization. Organization has a developed web-based application, which will automate the

leave management system of Askari Information Systems Limited (AIS).

DEPARTMENT OF INFORMATION SYSTEMThe information system department has to be of fundamental importance. This department is

looked after by GM Mr. KAMAL AHMED who has a sound knowledge of his department.

Information system department is divided into three subdivisions:

BILLING INFORMATION SYSTEM

SYSTEM ENHANCEMENT

BILLINGOnce data is received from the customer services and the finance department about the bills of

the customers, it is the responsibility of IS department to make sure that the bill gets delivered

rightly to the customer. This is in a 3 steps task:

I. Input dataII. Bill Presentment

III. Bill Processing


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INFORMATION SYSTEM (IS)The IS department has been divided into four main functions

I. MISII.

LAN/WANIII. Database AdministrationIV. Network Maintenance

However, these functions can be summarized in 2 main functions:

a. System Operationsb. Data Networks

SYSTEM OPERATIONSIf a remote locations requests to gain access to certain information which has been stored

centrally, then it comes down to system operations to allow it to gain access to the required

information. It does that by covering all of the technicalities regarding the LANs and the WANs

and it also manages Askari Bank Information Systems.

DATA NETWORKSOnce system operations gives access to an external or internal inquiry, then it is the

responsibility of the data networks department to ensure connectivity as well we smooth and

secure transfer of data.

SYSTEM ENHANCEMENTThis subdivision is basically indulged in activities like new product development, system

enhancement and up gradation, software maintenance. Though they usually make use of the

technology and Research and Development of Nortel but further system enhancement is very

much important for Askari Bank.


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SYSTEM DEVELOPMENT LIFE CYCLEThe System Development Life Cycle is the process of developing information systems through

investigation, analysis, design, implementation, and maintenance. The System Development

Life Cycle (SDLC) used in Askari Bank, for developing software, comprises of the following

stages:

FEASIBILITY REPORT

The MIS manager prepares the Feasibility Report to check cost effectiveness and the required

results of developing software.

SPECIFICATION REQUIREMENTMIS manager sees what is required for making system i.e., staff, time, programs and

programmers, PCs and its peripherals. The previous system is analyzed to check what were the

short comings due to which new software is required?

SYSTEM DESIGN

At this stage no actual programming is done but the required fields are designed i.e., what are

the fields for which entry of data is necessary e.g. name, address etc and then their queries are

designed, modules are formed, data entry forms are made. It is just paper work.

SYSTEM CONSTRUCTION

At this stage actual programming is done. A skeleton of system is made and the programmer

programs the software exactly up to the requirement of the MIS manager.

SYSTEM IMPLEMENTATION

After testing and debugging, the system is implemented, when MIS manager is fully satisfied.


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MANAGEMENT INFORMATION SYSTEM OF ASKARI BANKManagement information system is said to be any system that provides people with either data

or information relating to an organizations operations. Information systems support the

activities of employees, owners, customers, and other key people in the organizations

environment - either by effectively processing data to assist with transaction work load or by

effectively supplying information to authorized people in a timely manner. For example, the

transaction processing (data processing) system used to perform accounting and clerical

operations in a Bank or any other organization are information systems.

MIS PERSONNEL AT ASKARI BANK

The Management Information System (MIS) Manager looks after the I.T Staff and controls their

operations, the planning and implementation of System Development Life Cycle also is done by

the Information System Manager.

Following are the job titles of people who interact directly with managers, users and in general

manage the whole information system-although these are not the only personnel working the

I.T Department, many other job titles may be found within this area of Askari Bank.

COMPUTERS OPERATIONS PERSONNELThese are the people responsible for the day to day operations of ABL Transaction Processing

System, management reporting system, and all other shared multi-user computers. Some of

the job titles for the people in this category are the following:

i. COMPUTER OPERATIONS MANAGER/SYSTEM MANAGERThe computer operations manager is in charge of the entire operations activity. He has the

responsibility of hiring and assigning workto the other operations personnel, he is generally a

supervisor, he also plans the installation and removal of equipment with consent of the

concerned authorities of ABL, and generally all other tasks to ensure that data get processed as

efficiently as possible.

II. COMPUTERS OPERATORS

They are in charge of running the equipment in the I.T Department of ABL. Their job is to load

disks and tapes, create backup files and ensure their safe transport to the second branch of the

Askari Bank; they also initiate solutions to equipment malfunctions and similar functions.


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III. DATA ENTRY PERSONNEL

These are the people within the Askari banks I.T Department who enter data into the main

computer system.

IV. SYSTEM LIBRARIANS

They are responsible for managing data stored on such media such as disks. Included among

these are the backup copies of important programs and data records kept pertaining to the

daily transactions of the bank such as accounting data, debit and credit entries, customer info

etc.

SYSTEM ANALYSTSSystem Analysts are the technology professionals charged with analyzing, designing and

implementing large computer-based information systems at ABL. All the system analysts

working at ABL possess good interpersonal communication skills as they are the one who

basically have to communicate with the employees of the organization and perceive whatever

they may need in the Information System that is being designed...

PROGRAMMERSThe computers professional who are specifically charged with writing computer programmers

are called programmers. Some of the types of programmers are application programmers and

systems programmers.

I. APPLICATION PROGRAMMERS

The programmers code the applications programs-the software that serves the direct needs of

end-users. Generally it is the systems analyst who initially specifies what programs needed

must do. Armed with a set of formal-often technical-specifications from the analyst, the

applications programmer then write programs from them.

II. SYSTEM PROGRAMMERS

System programmers code the systems software that controls the operation of computer

hardware and makes it possible to run applications programs.


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MIS MANAGEMENT AT ASKARI BANKAt the top of the computer hierarchy are MIS executives. In Askari Bank Limited I.T Managers or

I.T Director is at top of the I.T Department Hierarchy. These MIS executives oversee the full

range of MIS-related activities, including Transaction Processing which traditionally accounts for

the largest share of the information processing- as well as telecommunication, data

administration, and end-user support.

DATABASE ADMINISTRATORS

Database administrators are responsible for ensuring that users and programmers have access

to the data that they need in order to make decisions or run applications. They are also

responsible for ensuring both the integrity and security of the data in the database. Managers

and users are likely to have to contact and work with database administrators in order to gain

access to the data they need.

NETWORK ADMINISTRATOR

Telecommunications mangers and network managers/Network Administrators are responsible

for meeting the data communications needs of users in the organization. The increasing trend

toward networking and distributed processing has increased the importance of these positions.

DUTIES OF MIS PERSONNEL AT ASKARI BANK

They manage information inflow from start of any work to its final destination andscrutinize all the information.

They generate report for a top manager e.g. is target matched or not? Audit: they scrutinize the systems that are already present for the purpose of

compliance of system in bank.

Payrolls: it is made on MIS. In it information about employees, his salary allowances,deductions, provided fund, tax, net and gross salary is recorded and is given to

employees in printed form.

Communication: E-mail is used with URL i.e.,www.askaribank.com.pk Through ASKARI BANK lines

They dont use a secret net connection b/c they dont have web-based server and they use dial-up

connections.
http://www.askaribank.com.pk/http://www.askaribank.com.pk/http://www.askaribank.com.pk/http://www.askaribank.com.pk/


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DATA MANAGEMENT AT ASKARI BANK

The issue of how to manage data receives a great deal of attention from information system

professionals. Managerial decision making is likely to be more effective when ABL managers are

able to quickly access the data they need on demand. Askar i Banks data is stored in the

databases on computers as computer files. These databases include:

Customer/client databases Employee databases Accounting databases Credit databases

FILE BASED MANAGEMENT SYSTEM

File processing refers to an environment in which data is physically organized into files

(collection of related records). The file processing environment is linked to the specific

application programs that are being used in ABL. These data and files are shared by many

application programs. Although file management is done manually as files on the computer

cannot be manually signed, but files are also created on computer for record and references.

Files made on FMBS include:-

Basic borrowers fact sheet (personal & professional record) Their Securities (legal documents are manually kept0 Correspondent Files Credit Files Legal Files

WORKING

Askari Bank uses a file processing system with different customer files for example: checking,

savings and loans. Often, customers call the bank questions on several of their accounts.

Suppose the customer called in with questions about his or her savings, checking, and loan

account.


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Service representative now has to go through the following procedure:

Enter the checking-account-balance program Get the required checking Information Leave program Enter saving-account-balance program Get the required saving Information and leave program Enter loan-account-balance program Get the required loan Information and leave program

DATA BASED MANAGEMENT SYSTEMDatabase management system is a collection of software that has been designed to provide a

systematic and flexible approach to organizing and access to data that could possibly exist as

separate files. In database management all of the Information is put into a central database and

only one program or file entry is required. When a customer makes an enquiry all the checking,

savings and loan data are instantly available. DBMS has not yet been fully implemented in

Askari Bank and will be used when web-access is made.

It is used for references only and soft copies are made for example a credit database may

include:

Name Location Approval authority of credit Expiry/tenure Securities Sort of finance


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HARDWARE RESOURCESHardware resources include all physical devices and material used in information processing. It

includes not only machines such as computer and other equipment but also data storage

media. Those are tangible objects on which data is recorded, from paper sheet to magnetic

disks. Examples of hardware which Askari Bank is using in Pakistan are as follows:

MAIN SERVER

Processor 1x Intel Xeon DP 2.4 GHz (400 MHz Front Side Bus)

Processor Capable 2 (DP)

Cache 512KB built-in-on motherboard

RAM Installed 1 GB

PC2100 ECC 266 MHz Registered DDR (ECC Chip Kill)

Server Internal Storage

Capacity

Five Ultra 320 SCSI enabled Bays

Slots 5

Ports Four USB, 1 Keyboard, 1 Mouse, 1 Parallel, 2 Serial, 1

Graphic, 2 x Ethernet

Network Interface Card 2 x Gigabit Ethernet 10/100/1000, 64 Bit Full Duplex,

Wake on LAN (Integrated)

CD-ROM DVD-RW

Floppy Drive 1.44 MB Floppy Drive

Display 17 Display

Printer Laser Jet 1200 HP

CLIENT COMPUTERS

All client computers being used in Askari Bank are IBM Compatible with followingconfigurations:

Intel/Celeron 650 MHz (P-3) 128 MB RAM (Memory) 20 GB HDD (Hard Disk Drive) Window 2000 Professional


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SOFTWARE RESOURCESAskari Bank software resources include all set of information processing instructions. This

generic concept of software include not only the set of operating instruction called computer

program, which direct and control computer hardware, but also the sets of information

processing instructions called procedures that people need.

All programs on a computer system can break down into two main categories:

1. System software

2. Application software

SYSTEM SOFTWARESystem software is the operating software, which Askari Bankuse to control and supports theoperation of a computer system. SQL Server 2000 (For Database Server) and Window 2000 (For

Normal Server/Clients) are using as system software in Askari Bank.

System software performs tasks like transferring data from memory to disk, or rendering text

onto a display. Specific kinds of system software include loading programs, operating systems,

device drivers, programming tools, compilers, assemblers, linkers, and utilities. System software

can be stored on non-volatile storage on integrated circuits that is usually termed firmware.

APPLICATION SOFTWAREApplication software includes user-oriented programs. Application software includes the

programs, software packages, and tools needed for such specific, end-user-oriented tasks as

billing, accounts receivable, word processing, payroll, database management. Two main

categories of application software exist.

I. GENERAL-PURPOSE APPLICATION SOFTWARE

It includes programs and packages that are being used by workers in the organizations subunits

such as word processing spreadsheets, database or file management, and presentationgraphics. These are more likely to be purchased externally than developed internally by the

organization.

II. SPECIAL-PURPOSE APPLICATION SOFTWARE


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It includes programs and packages that support the activities of workers in a particular subunit.

Accounting debiting and crediting entries, softwares used in ATMs, and payroll are usually

called Special-purpose softwares as these softwares have been developed for special purpose

operations and have to be custom made according to the organizations requirements. This kind

of software is being used by a limited number of users or subunits than are in general-purposeapplications. The following application software is used by Askari Bank:

Microsoft Access Microsoft Word Microsoft Excel SQL 2000

Usually, SQL server 2000 is used as backend database server by Askari Bank for their database

through which data is record, retrieve, edit, or delete etc.

NETWORKINGA network consist of two or more computers connected together on a desk or it can consist of

many Local Area Networks (LANs) connected together to form a Wide Area Network (WAN)

across a continent.

In the Askari Bank all the workstations within the Bank are connected through Local Area

Network (LAN). The banks branches all over the country which have been linked throughMicrowave or Phone lines, Satellites and most of the connections have been provided by

Comsat.

1. LOCAL AREA NETWORK (LANS)Local Area Networks - a system of computers that share resources such as hard-drives, printers,

data, CPU power, fax/modem, applications, etc. They usually have distributed processing -

means that there are many desktop computers in the Askari Bank which are distributed around

the network and that there is no central processor machine.

The components used by LANs in Askari Bank can be divided into cabling standards, hardware

and protocols. Following are components which are being used in Askari Bank:

Coaxial cables Bayo Nette Connector (BNC)


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Star Topology Bridges Ethernet Hubs or Multi-port repeaters

But in some departments of Askari Bank Fiber-Optics cable is using for high speed data transfer

rate. Data remain accurate when it passes through it, because it has high bandwidth, no

problem with EMI, durable cables, and cable run as long as several kilometer. The size of optical

fiber is very small just like a human hair.

2. TOPOLOGYThe physical topology of a network of Askari Bank is configuration of cables, computers, and

other peripherals. Basically, Askari Bank is using star topology in their most departments.

Star network is one of the most common computer network topology which is used in Askari

Bank. In its simplest form, star network consists of one central, or hub computer which acts as a

router to transmit messages.

A star network requires each node of a network to be connected to the central file server or

host via a single cable. To enable this connection to take place, a piece of equipment called a

'hub' is used. Each cable leading from a node is plugged into the hub and a single cable is used

to link the hub to the file server node. Thus each node has its own direct connection but

congestion can occur between the hub and the file server.
http://en.wikipedia.org/wiki/Computer_networkhttp://en.wikipedia.org/wiki/Network_topologyhttp://en.wikipedia.org/wiki/Hubhttp://en.wikipedia.org/wiki/Routerhttp://en.wikipedia.org/wiki/Routerhttp://en.wikipedia.org/wiki/Hubhttp://en.wikipedia.org/wiki/Network_topologyhttp://en.wikipedia.org/wiki/Computer_network

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