Ask Scotland national reference service.
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Ask Scotland Reference Services for a 21 st Century Audience Gillian Hanlon Senior Information Officer, SLIC
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Gillian Hanlon's Ask Scotland presentation from the SLIC IDF conference 16 Nov 2010.
Transcript of Ask Scotland national reference service.
Ask ScotlandReference Services for a 21st Century Audience
Gillian HanlonSenior Information Officer, SLIC
Ask Scotland: the aims
“...a collaborative national service that pools the staff and resources of Scotland’s library services to bring their knowledge and rich collections to a global audience.”
Ask Scotland: the participants
The Ask Scotland website
Ask Scotland Chat
The Ask Scotland Answerbase
The bigger picture:Scotland’s Information Landscape
Who uses Ask Scotland?
Key features• Accuracy over speed• Authoritative
information sources• Free from bias/opinion
posing as fact• Filling the Google Gap -
depths of collections• Helping users manage
information overload
Target user groups• Students• Academics• School pupils• Local history
researchers• Genealogists• Visitors to Scotland• The ex-pat community
What kinds of questions are asked?
Why does Mickey Mouse have big
ears? What areas of Scotland have never spoken Gaelic as the
main language?
Between the Dutch and Portugal, who was the first to explore, and settle in, Africa?
Where can I find out about Jane Austen’s aunt who went to India to find
a husband?
Where can I find out about Jane Austen’s aunt who went to India to find
a husband?
Marketing the service
Future developments
• Developing the service and keeping up with technology
• Increasing participants and including new library services
Contact
Gillian Hanlon, SLICE: [email protected]
Ask Scotland www.askscotland.org.uk
Follow us on twitter @Ask_Scotland
