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Donna Knapp@ITSM_Donna

Ask Me Anything – Lean Edition

#askitsm

@ITSMAcademy

info@itsmacademy.com

www.itsmacademy.comwww.itsmprofessor.netMike Orzen

@MikeOrzen

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About…

ITSM Campus ITIL® Foundation ITIL Practitioner Certified Process Design Engineer (CPDE)®

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ITIL® is a Registered Trade Mark of the AXELOS Limited. DevOps Foundation®, All other Trademarks are from The DevOps Institute.

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Welcome!

Mike Orzen Donna Knapp

www.mikeorzen.comwww.itsmacademy.com

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Lean is a production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value.

About Lean

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Lean Thinking Encourages Systems Thinking

System efficiency Optimal performance

Individual efficiency Sub-optimization

Lean thinking changes the focus from siloed ways of working to optimizing the flow of products and services through value streams that flow horizontally

across the organization to customers.

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A value stream is the sequence of activities required to design, produce, and provide a specific good or service (businessdictionary.com)

Value streams typically span multiple processes

Shows the flow of materials and information – how value is created

Value Streams and Processes

Where there is demand there is a value stream. The challenge lies in seeing it.

Process Process Process

Value StreamDemand Valuable Good or Service Delivered

Traces the sequence of activities and decisions – how work gets done

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Anatomy of a Value Stream

Timeline

Material & Data Flow

Information Flow

Data-E

ACTIVITY1

Data-A

ACTIVITY 2

Data-B

ACTIVITY 3

Data-C

ACTIVITY 4

Data-D

ACTIVITY 5

Customer

IT-1 IT-2

A value stream map provides a macro-level view.

%C&A%C&A %C&A %C&A%C&A

LTPT

LTPT

LTPT

LTPT

LTPT

*Percent complete & accurate (%C&A), lead time (LT), processing time (PT)

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Value Stream Mapping 101

Value stream mapping enables cross-functional teams to See an entire value stream from a work and

information flow perspective Identify areas of waste that could be eliminated

or reduced in an effort to improve flow and deliver greater value

Identify, prioritize and measure improvements A current state map – depicts how the

current end-to-end process works and helps identify its constraints

A future state map – helps develop and communicate the target end state

A facilitator's job is to get others to assume responsibility and take the lead.

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Ask Me AnythingQ&A Rolling Deck.

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Want to Learn More?

#askitsm

@ITSMAcademy

info@itsmacademy.com

www.itsmacademy.comwww.itsmprofessor.net

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New to Our Portfolio

Value Stream Mapping Facilitator

16-hour, non-certification workshop Focuses on the role of value stream mapping facilitator Takes a deep dive into value stream mapping techniques

ITIL 4 Foundation

16-hour certification course Be among the first in the world!

Visit our website for full course details and dates.

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Thank You for Attending!