Ashraf khan IT Head

ASHRAF KHANE-Mail: - [email protected], [email protected]: - +971-561555750, 0556588489Khorfakkan, Sharjah UAE

CAREER OBJECTIVEWork in an intellectually motivation environment, which shall offer challenges related to Technology & Solutions. Environments where I can put into creative use my analytical & Technical abilities and experience acquired hitherto so as to work progressively to accomplish the Company’s Objectives and subsequently attain for myself higher responsibility levels.

SUMMARY OF QUALIFICATIONS & EXPERIENCES. 12+ years’ experience in IT Infrastructure with Private & Government

sector which is located in India, UAE & remote support for USA & Worldwide, for Physical Server & Virtual Server environment IT Management, Implementation, Planning, Digester Recovery, Testing and Technical support.

VMware, Hyper-V, NetApps, EMC, IBM storage, Team Lead, Active Directory, Data Center, Networking, SCCM, SVMM, OM, DNS, DHCP, Windows 8.1, Symantec Mail & Web Gateway, Commvault, Veeam Backup Server, Windows Server 2000/2003/2008/2012, Exchange Server 2003/2007/2013, IIS,

Dedication, Honesty about the work & team and proven ability to plan, organize the projects in both small groups and large corporate areas.

Exceptional abilities in project design and management with the organizational and supervisory skills to assure success.

Works well in both team environments and individual assignments.

Professional Certification Certification Training & Hands of Experience Microsoft Certified Professional (MCP 2012)

PMP (Training), Project Management.

Microsoft Certified Systems Engineer (MCSE2012)

CISSP (Training) Security.

Microsoft Certified Exchange Server 2013

Cisco Firewall, Network, LAN, WAN

Microsoft Certified Professional (MCP 2008)

Symantec Mail & Web Gateway, Antivirus etc.

ITIL Foundation V3. Certified NetApps, EMC, IBM storageMicrosoft Certified Technology Specialist (SCCM 2007)

Data Center Monitoring & Management.

Microsoft Certified Systems Engineer (MCSE2000)

Commvault, Veeam, Veritas, backup for DR

Cisco Certified Network Associate (CCNA)

VMware & Hyper-V

mailto:[email protected]

mailto:[email protected]

Working Experience Technology

Technical Key Skills Sets.

Microsoft Windows 2000/2003/2008/2012 Active Directory

Cisco IPCC, Networking, Firewall, Router

Windows 2000/2003/2008/2012 Server Administration,

Database & CRM MS-Exchange Server 2003/2007/2010/2013Project Implementation & Management.

SCCM 2007/ SMS 2003/2012 (System Management tools)

Data Center & DR Center. DNS (External and Internal) QIP ToolsITIL V3 MS-SQL Server 2005/2008/2012 (Database)Storage & Backup ISA Server 2006 (Proxy, Firewall, VPN)Virtualization & VM. MS-WSUS Server (Windows Patching)UNIX Terminal Server (Remote Work)Software Application ADSI Scripting/PowerShell Web Hosting SCOM/MOM 2007 (Monitoring tools for

Server, networks, non-windows os)Project Planning, testing. IIS/ FTP Server

Virtual PC/VM/Hyper-VSymantec Web & Mail Gateway, Bright mailAntivirus- Symantec, Trend Micro, KYBackup, BackupExe, Commvolt, HP LoaderSAN Storage & NASSage CRMIPCC-CiscoFAX Server- Right FaxData Center, DR site Project, Implementation, ManagingITIL, CISSP Security, PMP

PROFESSIONAL EXPERIENCE

ORGANISATION : Sharjah Contact Center (www.Sharjah.ae) Government of Sharjah UAE.

POSITION : Head of Network Operating System Unit.DURATION : From Nov, 2010 to Till dateJOB PROFILE:

Manage information technology and computer systems & CISCO UCS Meet with managers to discuss system requirements, specifications, costs and

timelines

Ashraf Khan [email protected] +971-556588489

Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems

Control the computer systems budgets and expenditures Ensure technology is accessible and equipped with current hardware and

software IT Internal Project Implementation & deliverables (e.g. scope, Tracking,

schedule and quality, Installation) and managing the IT Project. (Date Center, DR Site, Call Center, Implementation, up gradation. Migration, Security appliance)

Managing & Monitoring Data Center, Network, Servers, Monitoring device, Electric, UPS, CCU, FM200, Generator, Call Center technical team, Digester Center

Installing, Implementation & Managing experience in ITIL process ,DNS, DHCP, Windows 8.1/7/VISTA/XP, Symantec Mail & Web Gateway, Backup Server, Storage, Windows Server, 2000/2003/2008/2012, Exchange Server 2003/2007/2010/2013, IIS, Active Directory, Data Center, security, Networking, SCCM2007, L2 & L3 Support

CRM & SQL Data Base support Providing guidance and support to IT staff L1, L2 & L3 Daily service review & SLA related issues Monitoring Daily & Weekly data backup in Tape Drive

ORGANISATION : Gulf computer LLC. POSITION : Infrastructure Consultant in the e-Government of Sharjah. DURATION : From Nov, 2008 to Oct 2010JOB PROFILE:

Managing multiple projects, design & architecture for large engagements, ( planning & deployments)

Accountable for Project deliverables (e.g. scope, schedule and quality) and managing the project team.

Leading Datacenter, Call Center, Digester Center, IPCC (Design & Deployment).

Daily service review & SLA related issues. Organizing operation meeting with the Vendor and Internal IT Team. Project Management for the Datacenter Infrastructure Deployment and commissioning


PCs, Routers, Switches & Structured Cabling Member of technical panel for Microsoft technologies. Responsible for

requisition for resources with right skill set for the project Manage the Datacenter of Global Telecom Network, Corporate network,

300 + servers, Dell Blades, Linux, Unix servers, Firewalls, Routers, Switches

Process Identification, Training, Documentation and transition of full IT Infrastructure support

Populating and configuring the Server Rack in India Data Center with Antivirus Server, Print Server, File Server, Domain Controller, DHCP, AD etc.

Backup with Symantec back exec. Implementing Domain policy and Monitoring 2003 Domain activity. Installation & Configuration of Windows 2003 Server, User Creations. Manage Domain Controllers Backup & Restore process. Installation & maintenance of DNS, ADS, DHCP Server. Configuring and Monitoring Antivirus Server (Trend Micros- Net Suit). Managing Ftp server & Proxy Server. Advising Daily & Weekly data backup in Tape Drive Maintain and monitor mailing environment (Exchange2007 Server) Assisting the IT Director for designing the network and infrastructure and

drafting policies Interface between Vendors & their onsite support engineers &

Management Implementing, Updating, Managing, and Securing all the main/central

servers (Win2k3, Active directory, Exchange 2003, FTP, SQL, SUS, SMS2003, SCCM 2007, MOM, ISA

Managing remote site and implementing as they required. Deploy software, inventory, installation and managing infrastructure thru

SCCM and MOM.

ORGANISATION : H C L IndiaPOSITION : Senior Specialist – Systems (Team Leader)DURATION : From Jan 2008 to Nov 2008JOB PROFILE:

Remote Infrastructure Management (RIM) for OMC (Offshore Management Center)

Global Support. Managing 10,000 Windows Server with, Application,

Cluster, Antivirus Servers, Exchange Server, ILO, Remote Desktop Services, SMS 2003, SCCM 2007, and MOM 2005 etc.

Implementing, Updating, Managing, and Securing all the main/central servers (Win2k3, Active directory, Exchange 2003, FTP, SQL, WSUS, SMS, MOM, ISA)


ORGANISATION : RMS India P Ltd (Call center BPO)

POSITION : Sr. Executive IT (Team Leader)DURATION : From September 2006 to Jan 2008JOB PROFILE:

L-2 support of Nortel layer 2 and layer 3 devices like Passport 8600, 1600, 5500 series and Bay stack switches. L-1 support of Passport 7480 Multi service switch.

Managing 300 Client + 30 Server Environment including Monitoring, Configuration & Troubleshooting Servers (Trend Micro (Office Scan, IWSS, IMSS), Domain Controller, DHCP, DNS, ISA Server 2004, IIS, FTP, File & Print, Fax Server, SQL Server 2005 in Clustered environment, Exchange Server 2003, SMS Server2003, MOM 2005, WSUS, SAN(EMC2), Legato Backup Solution etc

Monitoring of Network devices by using NMS 10.4 and varies Network monitoring tools Like PRTG.

Installation & maintenance of varies Call Center software like CRM, Lyrical.

Monitoring of Servers & workstations by using proxy master.

ORGANISATION : Thomson Digital India Ltd. POSITION : Executive SystemDURATION : From Oct, 2004 to Sep, 2006JOB PROFILE:

Implementing Domain policy and Monitoring 2000 Domain activity. Installation & Configuration of Windows 2000/2003 Server, User

Creations. Manage Domain Controllers Backup & Restore process. Installation & maintenance of DNS, ADS, DHCP Server. Configuring and Monitoring Antivirus Server (Trend Micros- Net Suit). Managing Ftp server & Proxy Server. Advising Daily & Weekly data backup in Tape Drive Maintain and monitor mixed mailing environment (Exchange2000 Server,

Postmaster & IBM Lotus Domino 7.1) Assisting the Manager – IT in designing the network and infrastructure

and drafting policies Interface between Vendors & their onsite support engineers &

Management

Project Experiences: there many which I did in my job, but here I am just mentioning some.Project Title Company & Location


Data Center & DR Site Sharjah E-Government, KhorfakkanSharjah Contact Center CISCO IPCC Sharjah Contact Center, KhorfakkanMicrosoft Infrastructure 40 Server (AD, ADC, DNS, DHCP, Time Server, File & Print, MS SQL DB, Oracle, ISA, SCCM, Etc )

Sharjah Contact Center- Khorfakkan

IBM DS400 & NetApp Storage for DR site Government of Sharjah- Khorfakkan120 PC client implement and testing Sharjah contact centerElectrical and civil work(New office + Transformer 1500 KVA)

Sharjah contact center- Khorfakkan

Sage CRM & Server 2008+ MS SQL Sharjah Contact center- KhorfakkanPC & Server, Call Center upgrade and Migration

NCR Delhi- India

Web Application for travel management and web sites (management and monitor for 10 software developer)

Third party company

Academic Record:Course Year Board/ University Grade

B.Sc. IT 2004 Sikkim Manipal University 78 %

10+2 2000 Bihar Board 64%

Personal Details:

Father’s Name : Akram KhanMother’s Name : Asgari BegumSex : MaleDate of Birth : 15th Jan 1984Marital status : MarriedLanguage Known : English, Hindi, Arabic (Basic) Passport NoDriving Lic

: F7732213Yes- United Arab Emirates

Permanent Address : Vill+Po- Rajapur, Sawrezi, PS- Mirganj, Dist- Gopalganj, Bihar, 841438

References:

Name : Mr Khalid Al Naqbi Company : Sharjah Contact Center,

Name : Mr Sarfudin Abdul Zabbar


Designation : Contact Center Manager

Relationship : Manager Phone : +971503933399 Email : [email protected]

Company : Elaf Building const. Designation : EngineerRelationship : FriendPhone : +971505851250


Ashraf khan IT Head

Documents

Transcript of Ashraf khan IT Head