1875 MarjorieHowell, MI

1-586-565-2800Gray29th@gmail.com

ASHLEY GRAY

OBJECTIVE To find employment that will test my skills and abilities while allowing me to excel in new things I am not familiar with.

SKILLS & ABILITIES I am currently serve safe certified. I also hold a certification from an accredited Nurse Assistant program. I can type between 40-50 words per minute. I have exceptional customer service experience. I am very detailed, organized and can work at a fast pace. I can also maintain excellent work ethic and manners under pressure. I am very dependable and take pride in exceling at tasks set before me. I have a passion for helping people from all walks of life and hope to put this to use.

EXPERIENCE PROCESSOR, HOMEGOODS

September 2014 to Present

The title of processor includes unloading shipments of goods, organizing and then opening packages. Assembling some products as well as tagging and pricing others. I also help with customer service and merchandising. I maintain the cash register as well.

ASSISTANT GENRAL MANAGER, SBARRO

August of 2011 to December of 2013

My key responsibilities in this position included creating schedules, maintaining store cleanliness, following recipes and creating food to its highest quality. I was also responsible for handling costumer service including good and bad reviews. Being responsible for handling the complaints and satisfying the customer to ensure a return visit. Along with this I did the hiring, food orders, invoices and emailing different accounts and people in a orderly fashion. I maintained a crew anywhere from 6-15 people. Making sure they and all others under my supervision were upholding the Sbarro way. I also prepared all food and baked, handled cashier, server and took care of banking as well as safe counts.

SWING MANAGER, MCDONALDS

June of 2009 to August of 2011

My first priority in this position was to run the front operations of the store while my General Manager handle other duties. My job in the front consisted of placing crew members in their appropriate places to ensure fast and friendly customer service. I also did cashier, as well as handling customers through drive thru. I was also entrusted with following time codes for food products and hand washing procedures. I handle safe counts, bank runs, and most important making sure every customer left satisfied and impressed with the service my crew and I provided.

CREW MEMBER, MCDONALDS

February 2008 to June of 2009

As a crew member at McDonalds I performed cashier as my primary job. This consisting of taking orders, cashing out customer orders. Bagging their food and delivering it in a fast, friendly way. I maintained a clean work area as well as our stores lobby. Most importantly greeting and taking customer orders with a smile.

EDUCATION NEW HAVEN HIGH SCHOOL, BASIC EDUCATION

I graduated New haven high school with honors and a 3.8 gpa. Here I received a basic high school education.

MACOMB COMMUNITY COLLEGE, ASSOCIATES OF ARTS

I recently just graduated cum lauda from Macomb and obtained as associates of arts degree to move on further towards me career goals.

BAY NURSE ASSISTANT PROGRAM, CERTIFICATION

I currently just finished my Nurse Assistant program to receive my certification as a CNA. My next step is to take the state test and obtain a license.

CENTRAL MICHIGAN UNIVERSITY, CURRENTLY

I am currently enrolled in Central Michigan’s Global university’s online program and am taking classes to obtain my Bachelors of Science degree in Psychology.

COMMUNICATION When it comes to communicating I excel. I have been thoroughly trained in communication and customer service while in training through McDonalds. Following through onto Sbarro. I have also taken speech and communication classes while in college as part of degree requirements.

LEADERSHIP As a high school senior I was in Business Professionals of America and went to regionals and eventually made it to state finals. I also excel in leadership roles very well. I can take instruction from others but can also lead a team. I went from being a crew person at McDonalds to a Swing Manager. Then at Sbarro went from a Shift Manager to Co-Manager and then to Assistant General Manager. I was also offered store manager before I left the company.

REFERENCES LAUREN TOMAS

TSA worker, Detroit Metropolitan Airport

1-586-265-9401

HEATHER REITZLOFF

Manager, McDonalds

1-586-405-6120

WILFRED DAVIS

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Private in the United States Army

1-803-381-7472

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