Profile

• Previous management experience concentrated in Operations, Marketing, and Human Resources

• Recognized for dedication and the ability to achieve results • Able to make quick and effective decisions in stressful situations • Strong interpersonal skills: proven ability to work well with individuals at all levels • Ability to work under pressure in fast-paced environments • Proven ability to lead successful teams • Advanced skills in Microsoft Office Suite (including Publisher), Adobe Elements, Adobe

Photoshop, and Adobe Creative Suite on both Microsoft and Macintosh OS

Work Experience April 2011-Present General Manager – Paramount Theatre – Kelowna, B.C. • Responsible for general management duties including administrative reports, theatre

maintenance, theatre rental agreements • Responsible for marketing initiatives including in-theatre and community-based

promotions, sales campaigns, theatre advertising, etc. • Responsible for human resources initiatives including staff recruitment/termination,

staff deployment, staff motivation, staff development, etc.

January 2008-June 2008 Preschool Dance Assistant Teacher/Substitute Teacher – Creators Art Center – Kelowna, B.C.

• Teach 3 to 5 year olds ballet and tap • Responsible for organizing year end performances for all preschool students • Create weekly lesson plans to help students develop needed skills to progress to next

level of dance

September 2006-April 2010 Assistant Manager/HR & Marketing Manager – Capitol Theatre – Westbank, B.C.

• Responsible for general managerial duties including weekly administrative reports,

theatre maintenance, movie listings • As the Human Resource Manager – responsible for staff recruitment, staff

development, staff rewards, payroll, development of a theatre training program, etc. • As the Marketing Manager – responsible for press releases, movie promotions,

community events, community donations, etc. November 2005-September 2006 Shift Supervisor - Starbucks – Westbank, B.C.

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• Responsible for day-to-day operations including staff deployment, cash management,

completing required daily tasks • Store coffee lead specialist - trained all staff members in coffee knowledge levels,

represented store at district promotional meetings • Store communications specialist – ensured all relevant communications and

information was conveyed to all staff members in a timely fashion (received an award from the District Manager for success in this position)

July 2004-October 2005 Barista - Starbucks - Westbank

• Duties included till service, making customer beverages, cash deposits • Certified training coach – trained new employees • Store customer care specialist – responsible for legendary customer service

experience for customers Education

September 2007-April 2010 Honours Bachelor of Business Management Degree at University of British Columbia Okanagan, B.C. Specializations Strategic Management, HR, & Marketing

September 2004-April 2007 Completed 3rd Year of Bachelor of Arts Program at University of British Columbia Okanagan, B.C. Intended Major in French and History, Minor in International Relations.

June 2004 Completed Grade 12 at Mount Boucherie Secondary School, Westbank, B.C. with Advanced Placement Credit for History & French

Achievements/Awards

• 1st Place in ShowCanada for Audience Development, March 2012 • 3rd Place in BC Motion Picture Theatre Association Awards in Showmanship, March

2012 • Landmark Cinemas of Canada Human Resources Award, April 2011 • 2nd Place in ShowCanada for Community Based Promotion – Christmas Eve

Foodbank Fundraiser (December 2007) • Starbucks Learning Coach Certification

§ Qualified to train & develop partners, provide timely positive & constructive feedback, have coaching conversations concerning behaviour and attitude

• Starbucks Shift Supervisor Certification § Certified in partner deployment (managing partners by assigning positions

and tasks, managing/creating break schedules, re-evaluating situations and prioritizing tasks)

§ Certified cash controller • Starbucks Legendary Service Award (Green Apron Award) July 2006 • Starbucks Bravo Award for Legendary Customer Service & Work Ethic (3 time

recipient) • Starbucks M.U.G. (Moves of Uncommon Greatness) Award (5 time recipient)

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• Foodsafe Level 1 • First Aid Level 1 • Superhost Certification

Professional Affiliations April 2010-Present University of British Columbia Alumni Association Member October 2008-July 2009 Full-Time Member of the Okanagan Business to Business

Association