PERSONALITY DEVELOPMENT LAB

PRESENTED BY-SAGAR GHULE

SWAPNIL KAMBLE

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2008

Assertiveness, Art of Winning

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Ultimate excellence lies not in winning every battle,

but in defeating the enemy without ever fighting.

Art of War

Assertiveness as a Basic Skill

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Facing difficult situation, human beings have more

responses:

FLIGHT Sub-assertive behavior FIGHT Aggressive behavior Assertive Assertive behavior

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Assertive behavior :Aggressive and sub-assertive behavior are

natural, but assertive behavior is not automatic natural

behavior.

It is a learnt skill.

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Take care of others’ interest, without respect for self Be good (polite and helpful) for others, doing others a favor Avoid conflict, make a “nice” world Do extra work Do not speak up what is inside……

Take care of self interest with respect for others Speak up what is inside you.Willingness to have dialogue……

Take care of self interest without respect for others Manipulating people Dominant, ignorance, arrogant……

Sub-assertive Assertive Aggressive

Three types of most common behaviors

“Think for yourself and question authority.”

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Assertive behavior is:

Choosing your behavior, not merely acting automatically on your feelings;

Balancing between your own interest and the other’s interest.

Effective, problem solving

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Organization effects of Assertive behavior:

Contribute to the wellbeing of organization

Make corporate culture richer

Save time, improve effectiveness and profit

Make clear organizational communication

More inventive and open to new procedures

Can judge easier because of open mind

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Personal Results of Assertive Behavior:

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you feel good about yourself

other people know how to deal with you

reduce a major source of stress

feel free to express your feelings, thoughts

and desires

know your rights

have a good understanding of the feelings of

the other person with whom you are

communicating

have control over you anger

What is assertiveness?

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Assertiveness is the competency to choose effective behavior according to one’s own situation; during the process, one must sustain his/her own interest and same time respecting other’s interest, in order to reach a win-win situation.

Assertiveness is a way of life, and a way of doing business, based on mutual respect and benefit.It is all about winning without war.

ASSERTIVENESS

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Assertiveness has three phases:

Speaking up

Opening up

Standing firm

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Behavior Expert

Has great skill in raising and lowering status Can cope easily with any situation by

changing status Can choose behavior assertively

Status is not what you are;

It is something that you do.

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THANK YOU

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