Asad Arbani - Communication Skills Ppt
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Transcript of Asad Arbani - Communication Skills Ppt
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Asad Arbani 1
Communication
Skills
Presented to:
ABC ..Course Instructor
IQRA University
Presented by:
ASAD ARBANI GR # -000000
IQRA University
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Asad Arbani 2
Communication is a series of
experience of
HearingSmell
Seeing
Taste Touch
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Asad Arbani 3
Communication Skills
Communication skills is the ability to uselanguage (receptive) and express
(expressive) information.
Effective communication skills are a critical
element in your career and personal lives.
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Asad Arbani 4
Communication Goals
To get and give
information
To persuade
To ensure understanding
To get action
To change behavior
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Most Common Ways to Communicate
Speaking
Writing
VisualImage
BodyLanguage
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Asad Arbani 6
Types of Communication
On the basis of organization relationship Formal
Informal
On the basis of Flow Vertical
Crosswise/Diagonal
Horizontal
On the basis of Expression Oral
Written
Gesture
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Barriers to Communication
Semantic Barriers
Emotional Or Psychological Barriers
Organizational Barriers
Barriers in Superiors
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Asad Arbani 8
Semantic Barriers
Symbols with different meaning
Badly expressed message
Faulty translation
Unclarified assumption
Specialists language
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Asad Arbani 9
Emotional Or Psychological Barriers
Premature evolution
Inattention
Loss of transmission & poor retention
Undue reliance on the written word
Distrust of communication
Failure to communicate
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Asad Arbani 10
Organization Barriers
Organizational policy
Organization rules & regulation
Status relation
Complexity in organization
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Asad Arbani 11
Personal Barriers
Barriers in Superior
Attitude of Superior
Fear of challenge of authority
Lack of time
Lack of awareness
Barriers in Subordinates
Unwillingness to communicate
Lack of proper incentive
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Asad Arbani 12
Communication Process
SENDER RECEIVER
Feedback
receiver sender
Communication is the process of sending and receivinginformation among people
Noise
Use ofchannel totransmitthemessage
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Asad Arbani 13
Communication code scheme
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Asad Arbani 14
Communication Involves Three
Components
Verbal Messages - the words we choose
Paraverbal Messages - how we say thewords
Nonverbal Messages - our body language
These Three Components Are Used To
Send Clear, Concise Messages
Receive and Correctly Understand MessagesSent to Us
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Asad Arbani 15
Effective Verbal Messages
Are brief, succinct, and organized
Are free of jargon
Do not create resistance in the listener
SENDING MESSAGES
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Asad Arbani 16
Nonverbal Messages
Nonverbal messages are the primary way thatwe communicate emotions
Facial Expression
Postures and Gestures
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Asad Arbani 17
Paraverbal Messages
Paraverbal communication refers to themessages that we transmit through the tone,pitch, and pacing of our voices.
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RECEIVING MESSAGES
Listening
Requires concentration and energy
Involves a psychological connection with the
speaker
Includes a desire and willingness to try and
see things from another's perspective
Requires that we suspend judgment andevaluation
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Asad Arbani 19
Nonverbal
Giving full physical attention to the speaker;
Being aware of the speaker's nonverbalmessages;
Verbal
Paying attention to the words and feelings
that are being expressed
Key Listening Skills
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Asad Arbani 20
What makes a good communicator?
Clarity
Integrity Timing
Adequacy
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Asad Arbani 21
Howdo you develop your communication skills?
Explore the related skills
http://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htm -
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Tips to good communication skills
Maintain eye contact with the audience
Body awareness
Gestures and expressions Convey one's thoughts
Practice effective communicationskills
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Asad Arbani 23
Effective Communication . . .
It is two way.
It involves active listening.
It reflects the accountability of speaker andlistener.
It utilizes feedback.
It is free of stress.
It is clear.
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Thanks