AS031 Glass Processing E-learning Project

LMF30611 Certificate III in Glass and Glazing (Glass Processing Specialisation)

The Opportunity

Glass and Glazing qualifications have typically been focused on glaziers.

In 2011, the Certificate III in Glass and Glazing introduced a “Glass Processing” stream. This provides an opportunity to formally train glass processing workers – a sector previously ignored by existing training organisations.

Glass process workers often work shifts impacting on the opportunity to attend training. Traditional TAFE workshops are not set up for glass processing training due to high capital costs.

E-learning provides an opportunity to address these issues

The Project

1. Proposed to complete 23 units – currently 92% complete

2. Working closely with the Australian Glass and Glazing Association and leading Brisbane based glass processors for the pilot program

3. Unit content built using video footage of partner companies processes and staff

4. Pilot testing by subject matter experts

5. Peer review by other RTO’s – TAFE’s and Enterprise RTO’s

The Technologies

1. LMS = Moodle 2.1

2. Embedded video’s and YouTube

3. Voice overs

4. Trialled on all hardware formats – PC’s, tablets, I-Pads, mobile phones

The ChallengesAccess to industry partners due to busy workloads

Delays in getting new qualifications approved by State Education Departments – this incurred significant delays in the testing of the program

Changing an industries perception of training delivery – industry was great, but a big reluctance to introduce e-learning from other RTO’s (until they saw it at work!)

Developing in house skills to rapidly develop, test and validate e-learning content

Apple devices!

The Results – E-Learning

Make it sexy – we used embedded All-in-One PC’s, these are highly interactive and quickly became a talking point for all staff – this increased the uptake of participants and spread the word quickly.

Showcase the product at industry association meetings – this increased the number of companies wanting to participate

Offer RPL options – this increases the uptake with existing workers and reduces actual training requirements

The Results – Innovation Team

Developed in-house agile software development framework to speed up and increase quality of output – doubled, if not trebled, output

Co-location of development, assessment, moderation and validation team members – increased teamwork, understanding and uptake of e-learning

Developed an online moderation and validation portal to speed up compliance requirements

Resulted in 2 x school based traineeships – IT/Multimedia

Industry ResultsCurrently have 1. 5 x Qld companies engaged2. Major national company

engaged3. WA company piloting e-

learning system4. Upskilling in-house Trainers

under RTO-Industry auspicing arrangements

5. TAFE’s and Enterprise RTO’s waiting on release of material

6. National body is promoting program to membership base

7. Request to develop glazing units for balance of qualfication

Commercial Results

Full Industry Training Solutions Provider

The Improve Group would like to acknowledge the assistance of the following organisations in the development of our e-learning platform.

• Australian Glass and Glazing Association

• City Glass

• National Glass

• Viridian Glass

• 1st Glass Australia

• Access to Skills funding

Acknowledgements