arvato systems Globalized Data Center Service · PDF filearvato systems Globalized Data...
Transcript of arvato systems Globalized Data Center Service · PDF filearvato systems Globalized Data...
the spirit of solutions
arvato systems Globalized Data Center Service Solution
-arvato confidental- 2
• Concept of DC Service
• arvato Globalized DC Service
Agenda
•Service Package of DC Service
•Overview of DC Service Market
Overview of DC Service MarketCurrent Market——Data center continues to mature and has a broad
market space
2014
2013
149
190
242
309
387
493
628
0 200 400 600 800
2012
2011
2010
2009
2008
China data center market(100 million)
China IT outsourcing service market(100 million)
37.8
46.9
58.1
71.4
88.9
105
133
0 50 100 150
CAGR=23.8% CAGR=27.4%
Marketing report based on the 《2010-2014 analysis and forecast report for the data center market in China 》and 《2008 analysis report and 2009-2013 forecast report for China IT outsourcing service market 》
-arvato confidental- 4
• Concept of DC Service
• arvato Globalized DC Service
Agenda
•Service Package of DC Service
•Overview of DC Service Market
arvato Globalized DC Service Anytime. Anywhere.
Shanghai
New York
Gütersloh
Local Data centerSupport Offices
Toronto
Birmingham
London
Bangkok
Singapur
Kuala Lumpur
_ Worldwide Service network for our customer
_ 9 Support Centers supply follow the Sun Services, available 24 hours a day, seven days a week
_ Own 8 data centers in Europe, American and Great China , total 100,000 sq.ft , 30+ high level partner data center all over the world
| 5
Westminster
arvato Globalized DC ServiceWe manage large amount of data center resource in the world
Highly secure data center premises
100,000 sq.ft | Online
53,820 sq. Ft|backup
Databases & Applications
2,120 db
3,200 applications
Network Security
>150 firewalls>350 Internet connections>4,000 client connections
Microsoft Exchange Support
238,500 users | 70 countries
Storage Capacity
1750 TB net usablehard disk storage
4.1 PB backup storage
SAP Systems
300 systems | 1,300 customer company
Certified Security
ISO/IEC 27001
ISO 20000
Managed Server
14,300 | X86 Server
2,500 | Unix Server
Service Desk
21,300 calls per month
63,000 tickets processed per month
arvato Globalized DC ServiceData Center Service in China
Data Center Resource2 owned DC
1 core corporate DC15+ partner DC all over China
End Customers Data
1,200 Million great china end customer private data
OMCNetwork Operation CenterMulti-layer Monitor CenterSecurity operation CenterProcess Monitor Center
.
Cloud Service/SAAS
arvato Cloud
Corprate with Oracle
Corprate with Vivavo
Managed Server
600 Windows Server550 Linux Server50 Unix Server
Managed Application
242 Databases112 Web applications
21 Virtulization systems
CertificationISO/IEC 27001
IBM Premium BPOrace/Microsoft Golden BP
Serviced Customer
50+ Internal Customers20+ Great China Customers
Operation Service15+ incident
170 + Eliminate risk5000+ tickets
Transfer from a Data Center Resource Provider to a Data Center Service Provider
-arvato confidental- 8
• Concept of DC Service
• arvato Globalized DC Service
Agenda
•Service Package of DC Service
•Overview of DC Service Market
-Overview-Resource Service-Technical Service-Process Service-Strategy
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▪ Support business strategy ▪ Support IT strategy
Process Service
▪ Operation process based ITIL: Incident MGM, Problem MGM, Change MGM, Release MGM▪ Security process based ISO27001:Physical Security, Network Security ,logical Security▪ Compliance process based Sox/C-sox:Mail archive , Data archive, BCP/DRP
Server & Network
▪ Design▪ Sizing▪ Purchase▪ Integration ▪ Installation▪ Maintenance
Virtualization/ Cloud▪ VMware▪ Redhat▪ Xen▪ Ctrix ▪ Suse▪ SAAS▪ PAAS
Platform▪ OS MGM▪ Middleware MGM▪ Database MGM▪ Data MGM▪ Mail MGM▪ Office MGM▪ ERP Basis MGM
Monitor▪ Environment▪ Device▪ Network▪ OS▪ Middleware▪ Database▪ Backup▪ Business
Strategy
Technical Service
▪ Data Center Facility: Building,Power,Physical,Fire-proof,Water-proof,Air-condition▪ Network Choosing: Internet ,MPLS, SDH, VPN▪ ISP Service:DNS,Space rental,CDN, BGP, Domain name ,
Resource Service
OverviewWhat’s arvato Data center service , different layer, different focus
-arvato confidental- 10
• Concept of DC Service
• arvato Globalized DC Service
Agenda
•Service Package of DC Service
•Overview of DC Service Market
-Overview-Resource Service-Technical Service-Process Service-Strategy
Infrastructure Operation Service
arvato OMC Center
ISO 27001
DC A Zone DC B ZoneMulti- Monitor system
arvato systems data center built in 2000,T-2+ level ,have No A, No B two zone, which total have 4000 sq.ft 。We supply multi-service like hosting ,system operation, network service and security service for more than 70 customers , most our customers are in fortune 500, about 120,000,000 customers personal data are stored in our data center
Resource Service Own Datacenter in Great China, focus on CRM hosting and Enterprise hosting
Corporate with GDSI, arvato owns a high level , T3+/ T4 level datacenter at
Kunshan ,the city near by shanghai. We also have our server rack zone in the other
GDSI data center all over china
昆山数据中心
Resource ServiceT3+/T4 level core corporate data center – GDSI DC
Resource Servicearvato has many high level data center partner in Great China
arvato systems also supply high level operation service in partner data center, if customers need.The servers and devices in these partner data center are also monitored and maintained by arvato system’s data center service term.
ShangHai Beijing HongKong
Tier -4/3+
Tier -3
Tier -2
China Telecom - 3 star
China Unicom
China Telecom
China Unicom
Hogen
GDSI
Capgemini
Hogen
IDX CT- NanHui
21vianet
China Unicom
China Telecom
Wharf T&T
Jardine One Solution
SINNET Hutchison
Hogen
NTT
NTT
GDSI
Guoke
Fujitsu
Mega iAdvantage
Centrin Data System
China Unicom
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Resource ServiceNetwork Choosing
Network
Choosing
MPLS
BGP
SDH
VPN
Internet
all kind of internet resource such as ADSL, FTTP, IP MAN and SDH etc.1. Lease arvato’s line2. Apply a separate line512Kbps~2Gbps
higher security, high-speed, high stability, highly scalable, support hub-spoke vpn network, could connect to foreign1. Lease arvato’s line to Europe2. Apply a separate line1Mbps~1000Mbps for China1Mbps~155Mbps for foreign
highest security, high-speed, cost-effective, stability, low rates of information, support point to point connection, only China1. Lease a separate line2Mbps~2Gbps
support IPSEC or SSL VPN, high security, small investment, easy to migrate1. Set up on arvato’s firewall2. Purchase a separate VPN deviceaccording to internet linerealize north-south interconnected
1.Lease a separate line1Mbps~100Mbps
Characteristic- blueService-blackBandwidth-red
-arvato confidental- 15
• Concept of DC Service
• arvato Globalized DC Service
Agenda
•Service Package of DC Service
•Overview of DC Service Market
-Overview-Resource Service-Technical Service-Process Service-Strategy
Installation
Design & Sizing
Maintenance Purchase & Integration
Server &Network
• Hardware Sizing• Infrastructure Design• Solution Design• Network Topography
• Hardware Requirements Confirm
• Software Requirements Confirm
• Hardware Purchase•Software Purchase•Server & Network
equipment Hosting• Internet Line Lease
• Hardware Daily check
• Hardware Status Monitor
• Ability Monitor
• Performance Monitor
• Trouble shooting
• Report Service
• Hardware Acceptance
• Server Initial Setup
•Server Performance turning
• Server Network
Configuration
Technical ServiceHardware & Network Service
Microsoft Hyper-v
Red Hat EnterpriseVirtualization
VMware ESX
Ctrix Xen
SAAS
PAAS
Private Cloud Computing Platform Initial Setup & Maintenance
Public Cloud Computing Rental
Technical ServiceVirtualization Service / Cloud Service
Network Layer
Server Layer
System Layer
Database Layer
Application Layer
Backup Layer
Coding Layer
Technical ServicePlatform Operation Service
Vritualization Layer
DB/
Middlewa
re
OS
Performance
Monitor
Service Availability
Monitor
Network Line Monitor
Hardware Status Monitor
Environment Monitor
Technical ServiceMulti- layer Monitor system, supply 24*7 service
Hardware Running Status Check
Hardware Diagnosis BIOS Firmware Upgrade SCSI & SCSI RAID Status
Report Remote Connection
Function Connection Method- GUI- CLI
Datacenter Monitor Power Supply System
Monitor AirCon System Monitor Temperature and
Humidity Monitor Security System Monitor
Network Connection Check
Network Topology Traffic Analysis Daily/Weekly/Monthly/
Annual Traffic Chart Customized Chart
URL Availability FTP Availability Website Availability Database Availability OS Availability Middleware Availability
CPU Usage Monitor Memory Usage Monitor Disk Usage Monitor Network Performance
Monitor Customized Threshold
DB TOP SQL
DB connection
DB status
PQA/ SGA status
Middleware connection
JVM Status
Business PV UV Order Member Customized data
Phone alter – Engineer level SMS alter – Manager level Mail alert – Regular level
-arvato confidental- 20
• Concept of DC Service
• arvato Globalized DC Service
Agenda
•Service Package of DC Service
•Overview of DC Service Market
-Overview-Resource Service-Technical Service-Process Service-Strategy
Process Service Overview
-arvato confidental- 22
• Concept of DC Service
• arvato Globalized DC Service
Agenda
•Service Package of DC Service
•Overview of DC Service Market
-Overview-Resource Service-Technical Service-Process Service-Strategy
Support Application
Core Business
Data Center
Business
Support Business Application
Phase3Phase2Phase1
Gap Analysis
Status Assessment
Infra Plan
ITIL Setup
Operation System
ITSM Setup
IT Strategy
SOX Compliance
Re- Plan
IT Internal Audit
ISMS Setup
IT Governance
Strategy ServiceData Center is core infrastructure of Business
-arvato confidental- 24
• Concept of DC Service
• arvato Globalized DC Service
Agenda
•Service Package of DC Service
•Overview of DC Service Market
Service Package of DC Service Customized Service Scope
DCService
Resource Service Data center Rental Internet Choosing, BGP service SDH/MPLS/S2S VPN CDN Service
Operation Service 7*24 OMC service / Monitor Device Management Virtualization platform Management Platform Management Operation process Management Daily check / Schedule work Open IDC platform support Request handle Asset management
Infra Design Service Network Design Infra capacity sizing High availability design Backup structure design Technical security design DR design
Security Service Security policy management Security process management Hot ID management Monthly Security suggestion Quarterly Risk indentify Yearly Internal Security Audit The third party security Management
Strategy Service Strategy plan Strategy analysis Strategy adjust BCP Monthly suggestion Yearly review
Data Management Service Data level classification Backup policy management Backup record Recover test Data archive management DRP indentify/management
Thank you for your attention.
Sunny Gao(Senior Manager)
Email: [email protected]: + 00 86 21 54630606 8674Mobile: + 00 86 13761010248