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Aruba ClearPass Access Management System™

FREQUENTLY ASKED QUESTIONS

ARUBA NETWORKS CHANNEL PARTNER CONFIDENTIAL – DO NOT DISTRIBUTE PAGE 2

AP-120 SERIES CONFIGURATION CLEARPASS ACCESS MANAGEMENT SYSTEM – FREQUENTLY ASKED QUESTIONS

Table of Contents

General Product Questions ............................................................................................................. 5

1. What is ClearPass? ................................................................................................................. 5

2. How does ClearPass compare with what enterprises are doing today for BYOD ................. 5

3. Didn’t Aruba address BYOD already? What does ClearPass add? ......................................... 6

4. Are enterprises prepared for BYOD? ..................................................................................... 7

5. What are the different components of ClearPass? ............................................................... 7

6. Is ClearPass developed at Aruba or licensed? ....................................................................... 9

7. When is ClearPass available? ................................................................................................. 9

8. What happens to Amigopod customers? .............................................................................. 9

9. How will Amigopod customers upgrade to ClearPass Policy Manager? ............................. 10

10. Has Amigopod been removed from the pricelist and/or discontinued with the introduction of ClearPass? ........................................................................................................................ 10

11. I already have a RADIUS server. Why would I need to buy ClearPass Policy Manager? ..... 11

12. Why is ClearPass Policy Manager better than my existing RADIUS server? ....................... 11

13. I already have Active Directory to authenticate users, why would I need this? ................. 12

14. I already have a NAC solution and want to use ClearPass for provisioning devices. What can I do? ............................................................................................................................... 12

15. Will ClearPass work for users that connect to public cellular networks? ........................... 12

16. Is ClearPass NAC? Is it competitive for NAC opportunities? ............................................... 12

17. How does ClearPass fit into Aruba’s Mobile Virtual Enterprise (MOVE) architecture? ...... 13

18. How does ClearPass integrate with Aruba’s mobility controller appliance or virtual controller with Instant? ....................................................................................................... 14

19. How does ClearPass differ from AirWave? Do I need both? ............................................... 14

20. What are the key target markets for ClearPass? ................................................................. 15

21. Can ClearPass be deployed on existing networks or does the customer have to upgrade to Aruba wired and wireless? ................................................................................................... 15



22. Is ClearPass easy to deploy? ................................................................................................ 15

23. What are some of the opportunities to position ClearPass? .............................................. 15

24. How do customers order ClearPass? ................................................................................... 16

25. Does ClearPass provide an interface for integration with other customer infrastructure? 16

ClearPass Access Management System Core Features ................................................................ 17

26. What are some of the unique capabilities delivered with the ClearPass Access Management System? ......................................................................................................... 17

27. What are the top advantages of the ClearPass Policy Manager AAA platform? ................ 17

28. What identity stores are supported by the ClearPass platform? ........................................ 17

29. How many unique accounts can ClearPass Policy Manager handle? .................................. 18

30. What devices are supported by the ClearPass Onboard and ClearPass QuickConnect products? ............................................................................................................................. 18

31. What’s the difference between ClearPass Onboard and ClearPass QuickConnect ............ 19

32. How is QuickConnect offered in the Cloud? ........................................................................ 19

33. Why is profiling devices important to an enterprise? ......................................................... 19

34. How does Aruba’s Dynamic Profiling differ from competitive offerings? ........................... 20

35. Where does network access control fit within the ClearPass solution? ............................. 20

36. Is ClearPass Mobile Device Management (MDM)? ............................................................. 21

37. What about controlling what apps are actually on the device? Some MDM vendors claim they can do this. ................................................................................................................... 22

38. Can the ClearPass Policy solution be used for compliance requirements?......................... 22

ClearPass Access Management Licensing ..................................................................................... 22

39. How are the ClearPass products packaged and delivered? ................................................. 22

40. How does ClearPass Policy Manager handle redundancy and load balancing? .................. 23

41. How can customers increase the number of devices that authenticate against the ClearPass Policy Manager? .................................................................................................. 23

42. Is ClearPass OnGuard required for Policy Manager to work? ............................................. 23

43. When would I purchase additional OnGuard licenses? ....................................................... 23



Infrastructure Support .................................................................................................................. 23

44. ClearPass is being advertised as an open, multivendor solution. Which vendor products does ClearPass interoperate with? ...................................................................................... 23

45. Is there a limit on the number of devices the ClearPass Policy server can support?.......... 24

46. Can the ClearPass solution support policies where non-802.1X capable switches exist? .. 24

Device Profiling/Provisioning Support .......................................................................................... 24

47. Can ClearPass configure iOS, Windows, Android and Mac OS X devices for 802.1X? ........ 24

48. Once a device has been onboarded is there any software left on the device? .................. 24

49. What happens if someone loses a device, like a phone, that has been configured to access the secure enterprise network? .......................................................................................... 24

50. How does ClearPass uniquely identify and manage devices? ............................................. 24

51. Is there an option for users to self-register BYOD devices like smartphones or gaming devices? ................................................................................................................................ 24

52. What type of device attributes are displayed within the ClearPass Policy Manager through self-registration or profiling? ............................................................................................... 25

ClearPass Appliances Information ................................................................................................ 25

53. Is ClearPass available as a turnkey appliance? .................................................................... 25

54. Can my customer install ClearPass Policy Manager on an existing server, and/or supply their own hardware? ........................................................................................................... 25

55. Does ClearPass VM appliance software run on Linux or Windows? ................................... 26

Customer Evaluation Support ....................................................................................................... 26

56. Are there evaluation versions of ClearPass Policy Manager and QuickConnect available for Aruba SEs? ............................................................................................................................ 26

57. How can my customer request an evaluation version of ClearPass? .................................. 26

Glossary of Acronyms ................................................................................................................... 27



General Product Questions

1. What is ClearPass?

The ClearPass Access Management System is a new security services platform that offers

unparalleled simplicity when managing and applying secure role-based network access

across wireless, wired and VPNs.

Providing the industry’s first and only framework built to successfully manage all aspects

of BYOD provisioning and onboarding, ClearPass makes it easy for IT and personally-

owned mobile devices to securely connect to any network.

The first step is onboarding the device to the network. This includes automatically

configuring the devices settings and assigning it a unique ID.

Next it will invoke the appropriate policy. This essentially involves looking at all the

relevant context of that user, their device and location, etc. while enabling the

policy dynamically. It also allows that policy to change as the context of the

connection changes.

Finally, the framework handles enforcement of that policy across the global

organization, over any vendor’s wired, wireless and remote network.

2. How does ClearPass compare with what enterprises are doing today for BYOD

Because BYOD is relatively new, there are many ways that enterprises are addressing

personal devices.

Open network/Manual device configuration – many enterprises have not yet

addressed the BYOD challenge. It is not uncommon for organizations to allow

users to apply their username and password to any device. This means an

employee’s personal Kindle Fire would have the same level of access as a

corporate-issued laptop



Virtual Desktop – some enterprises address the problem of BYOD with

virtualization. In this scenario, no corporate data can be stored on the device and

no applications can be run natively on the device. The challenge here is that VDI is

limited in scope and in many cases, does not provide a user experience that is

optimized for mobile handheld devices like the iPad. This is because VDI often

replicates a windows machine on a smartphone or tablet.

VPN – Many enterprises are addressing BYOD with a short term workaround of

virtual private networks (VPN). Personal devices must launch a VPN session in

order to gain corporate network access.

MDM – According to Gartner, the enterprise MDM market has more than 60

players with a wide range of products, services and capabilities. These range from

lightweight approaches that push small mobile agents to the device. To

heavyweight client side management software that supports actions such as

containerization and selective wipe.

Access Control –Access Control vendors ranging from Bradford Networks to Cisco

ISE address policy control for personal devices and will often assess the risk of the

device before allowing it to access the network.

What makes ClearPass unique is that it does what all of the other point-products can’t do

– it offers a comprehensive workflow for BYOD.

Onboarding the device. Automatically provisioning the devices settings and checking to make sure the device hasn’t be compromised in any way or present any risk.

Handling policy decisions and policy enablement. Essentially taking in all the information about the context of the user and device and enabling the appropriate policy.

Finally, handling enforcement of that policy across the global organization, over wired, wireless and remote.

3. Didn’t Aruba address BYOD already? What does ClearPass add?

With the introduction of the Aruba Move architecture in early 2011, Aruba delivered

BYOD capabilities that addressed the primary challenge at that time, which were iOS

devices connecting to Aruba WLAN networks. MOVE also offered device fingerprinting,

self-serve provisioning of iOS devices and context-based policy enforcement across Aruba

networks.



With the addition of ClearPass to the MOVE architecture, Aruba offers far more extensive

policy enforcement and device provisioning capabilities which can be used across most

vendors’ network infrastructure devices. The ClearPass system also now provides device

posture assessment and remediation, more accurate device profiling, and centralized

policy management visibility.

4. Are enterprises prepared for BYOD?

While many organizations have started tackling the challenges of personal devices, there are three major questions that remain:

How do I keep my network and my users protected?

How do I provide a reliable & intuitive experience to my employees & guests?

How do I minimize impact to my IT and helpdesk staff?

5. What are the different components of ClearPass?

The Aruba ClearPass platform consists of the following products:

ClearPass Policy Manager – ClearPass Policy Manager provides the baseline platform

for policy management, AAA, profiling, network access control and reporting. The

result is centrally managed secure network access that accommodates requirements

across multiple locations and multivendor networks, regardless of device ownership

and connection method.

The ClearPass Policy Manager is available as security hardened virtual or hardware

appliances and turnkey software.

ClearPass OnGuard – ClearPass OnGuard, available as a software module of the

ClearPass Policy Manager, enables organizations to run advanced endpoint posture

assessments, as well as baseline network access control (NAC) health checks to ensure

compliance and safeguards before devices connect to a secure network.

In addition to anti-virus, anti-spyware and personal firewall checks for devices running

the Windows, Mac OS X and Linux operating systems, Aruba’s Windows OnGuard

agents perform advanced posture assessments, such handling the use of peer-to-peer

applications, VM applications and USB storage devices, with automatic and manual

remediation options. Assessments can be performed using Aruba’s Persistent and

dissolvable OnGuard agents and well as Operating Systems native agents.

ClearPass Onboard – ClearPass Onboard, available as a software module of the

ClearPass Policy Manager, fully automates device onboarding for IT via a built-in



administration interface. ClearPass Onboard offers full self-service provisioning for

Windows, Mac OS X, iOS, and Android devices that includes configuration of 802.1X

settings as well as the distribution and revocation of unique device credentials.

Additional features include the ability to push configuration settings for mobile email

with Exchange ActiveSync and VPN clients for some device types.

ClearPass Profile – ClearPass Profile, available as a software module of the ClearPass

Policy Manager, offers the only progressively tiered profiling service for discovering,

classifying and grouping all attached endpoints, regardless of the device type. A wide

range of unique contextual data – from MAC organizational unique identifiers (OUIs)

and DHCP fingerprinting characteristics to identity-centric data – can be collected to

create context-based access policies.

Stored data is also used to identify device profile changes and dynamically modify

authorization privileges. For example, if a printer appears as a Windows laptop,

ClearPass Policy Manager can automatically deny access.

ClearPass Guest – ClearPass Guest, available as a software module of the ClearPass

Policy Manager, simplifies workflow processes, allowing receptionists, employees and

other non-IT staff to create temporary accounts for Wi-Fi access. Once registered,

ClearPass Guest delivers account login credentials to users via SMS text message or

email. Accounts can be set to expire automatically after a specific number of hours or

days.

Role-based access control scales to thousands of users. Customizable guest portal

allows organizations to apply organization branding and user code of conduct

messaging. Self-registration and automated credential delivery streamlines IT

operations and efficiency.

ClearPass QuickConnect™ – ClearPass QuickConnect offers an easy way for users to

self-configure their Windows, Mac OS X, iOS, Android and Linux devices to support

802.1X authentication on wired and wireless networks. Creating a uniquely simplified

workflow, ClearPass QuickConnect dramatically reduces helpdesk calls and IT

overhead, while propagating the deployment of secure network policies based on

802.1X.

QuickConnect is available as a cloud service and is licensed yearly based on the total

number of devices that require onboarding to an organizations secure network.



6. Is ClearPass developed at Aruba or licensed?

ClearPass consolidates three distinct integration and development efforts. 1. The acquisition of Amigopod in early 2011 2. The acquisition of Avenda in late 2011 3. Over one year of internal Aruba development on complementary technology that

was never productized. These three technologies are brought together into one product offered as either a hardware appliance (ClearPass Policy Manager + licenses) or with limited functionality as a cloud-based service (ClearPass QuickConnect).

7. When is ClearPass available?

A limited number of ClearPass products are available on the Aruba pricelist as of January

2012. For SKUs and pricing, please download the latest Aruba pricelist.

Products available as of the January 2012 pricelist

ClearPass Policy Manager

ClearPass OnGuard

Amigopod (to be transitioned to ClearPass Onboard, ClearPass Guest) Products available on the April 2012 pricelist

ClearPass Profile

ClearPass Onboard

ClearPass Guest

Before April 2012 (Current SKUs)

April 2012 (New SKUs)

August 2012 (Integration)

AAA CPPM CPPM CPPM

NAC CPPM CPPM CPPM

OnGuard OnGuard OnGuard

Guest Amigopod Amigopod only CPPM

Guest

Profile N/A CPPM CPPM

Profile Profile

Onboard QuickConnect CPPM +

Amigopod+ Onboard

CPPM

Amigopod MDPS Onboard

8. What happens to Amigopod customers?



The April software release of Amigopod will include additional operating system support

(Windows, OS X, Android) for MDPS and other incremental updates and bug fixes. This will

effectively provide ClearPass Onboard to Amigopod customers

In the August timeframe Aruba is planning to release a common ClearPass platform that

will be capable of supporting both Policy Manager (+ OnGuard & Profile) and Amigopod

(+Guest & Onboard).

At that time, Amigopod customers can upgrade to ClearPass Policy Manager with

Onboard if required.

The following table looks at the upgrade path for both Avenda and Amigopod customers

to ClearPass.

Avenda Amigopod

AAA No change Add CPPM

NAC No change Add CPPM +

OnGuard

Guest Upgrade license to Guest

Upgrade to CPPM + Guest license

Profile Add Profile license

Add CPPM+

Profile

Onboard Add OnBoard license

Upgrade to CPPM + Onboard

9. How will Amigopod customers upgrade to ClearPass Policy Manager?

This will not be a point and click upgrade for Amigopod customers and will most likely

require a second appliance (hw or vm) to build and restore that configuration backup in

parallel to the existing environment. Details on this upgrade procedure are still to be

determined as the development is not complete.

10. Has Amigopod been removed from the pricelist and/or discontinued with the introduction of ClearPass?

No, the Amigopod product has not been removed or discontinued from the Aruba

portfolio of products. Instead, Amigopod will be absorbed into the ClearPass family and

rebranded as ClearPass Guest.

At its core, Amigopod delivers enterprise-grade guest access using personally-owned

devices into a corporate network, so it is a natural fit to include these capabilities under

the ClearPass umbrella of network security services.



11. I already have a RADIUS server. Why would I need to buy ClearPass Policy Manager?

ClearPass Policy Manager is required to run the Profile, Guest, Onboard and OnGuard

software licenses. Although there may be some overlap in functionality, the Policy

Manager provides policy management functionality not provided by standard RADIUS

servers. The Policy Manager can co-exist with existing AAA infrastructure by acting as a

proxy if needed. Customers can continue to run the two systems in parallel or can

migrate to ClearPass as the primary RADIUS server.

12. Why is ClearPass Policy Manager better than my existing RADIUS server?

Many existing AAA that include RADIUS and TACACS+ servers are legacy platforms where many releases have reached their end of life. Examples are Cisco’s ACS and Juniper’s Steel Belted RADIUS. In each case, customers are required to migrate to a new platform or maintain two separate products. If you have experienced problems or if you are concerned about continuing support of the existing platform, you should investigate Aruba ClearPass. In addition, the requirements for AAA and NAC have changed dramatically with the emergence of new demands on access security driven by BYOD initiatives. Legacy platforms are not equipped to deal with this new paradigm. Here are some of the differences between Aruba ClearPass and other AAA offerings Cisco ACS

Many Releases Discontinued and EOL’d by Cisco

No integrated NAC (Posture/health based enforcement)

Performance issues when scaling for large deployments

Weak multi-vendor network device support

Poor reporting functionality

Inflexible policy model – trouble supporting multiple auth sources & types

Difficult to configure, manage, and deploy

No integrated guest management function Juniper UAC

Difficult to install and manage (Customer feedback)

Most expensive solution on the market

Works best with Juniper devices. Many features are not available in a multi-vendor network infrastructure

Very basic guest management functionality

No built-in endpoint device audit capabilities

Must use the UAC Client (former Odyssey client) for advanced health capabilities

Limited clustering for single management and scalability

No utility for self-provisioning and configuration for user endpoints



Microsoft NPS

No support for captive portals

Only supports AD as an auth source (no SQL, no LDAP, no Token server, etc.)

No context-based policies. Access can only be grated on identity - not location, device, time of day, etc.

Only VLAN-based enforcement – Limited VSAs and no downloadable ACLs, TACACS+, or web-based enforcement

Limited windows-only health checks with NAP

NO VM deployment option

13. I already have Active Directory to authenticate users, why would I need this?

In order to satisfy the many of today’s usage scenarios while increasing the level of

security provided, an identity based policy management system would be the best

approach. A full featured solution like Aruba’s can provide many more capabilities to

improve overall security and offload your IT staff from having to manage many aspects of

access control, guest management and helpdesk activities.

14. I already have a NAC solution and want to use ClearPass for provisioning devices. What can I do?

For ClearPass Onboard the NAC solution would first scan the device for vulnerabilities and

only pass validated clients to ClearPass Onboard for provisioning.

ClearPass QuickConnect can be used to configure devices prior to connecting to 802.1X

networks. The existing NAC solution would then perform a basic health check once the

device authenticates onto the network.

15. Will ClearPass work for users that connect to public cellular networks?

Yes, for clients that use VPN clients such as Aruba’s VIA client, a mobile device will always

redirect enterprise data back to the enterprise network and be subject to policies defined

for that network.

In the case of Aruba’s VIA client, the VPN session is setup automatically, without requiring

the user to initiate. This is very important as many devices today that have both Wi-Fi and

cellular capabilities will tend to roam between the two networks without alerting the

user.

16. Is ClearPass NAC? Is it competitive for NAC opportunities?

While the definition for Network Access Control varies, ClearPass can be considered a NAC

offering. However, unlike traditional point NAC solutions, ClearPass brings together role-



based policy management, device onboarding, policy control and reporting into one

cohesive, easy to use system.

Competitive solutions are either multi-box or just point products, and do not offer the

ease of use or the multivendor support of ClearPass.

Note that Gartner rates ClearPass as the Most Visionary NAC solution on the market

today!

According to Gartner; “The company's ability to support Microsoft NAP-enabled

endpoints (Windows 7, Vista and XP SP3) without requiring an agent, its support for non-

Microsoft endpoints (via agents), and a strong road map for profiling features has earned

it a high score for Completeness of Vision”

17. How does ClearPass fit into Aruba’s Mobile Virtual Enterprise (MOVE) architecture?

ClearPass enhances the Aruba MOVE architecture with access management functionality.

The ClearPass solution provides three key advantages:

Works across every major mobile OS: Extends MOVE device onboarding benefits to

include not only iOS but now Mac OS X, Windows and Android operating systems to

deliver the most dynamic provisioning capable solution in the industry.



Works over any vendor’s network: ClearPass easily and securely extends Aruba’s

policy definition and enforcement capabilities, allowing Aruba customers to define

and implement policies across multivendor wireless networks, switches, routers, and

clients. As a result, Aruba can now delivery policy and role-based network access for

any organization without the cost and complexities of other solutions while also

providing full-featured device posture assessment and profiling.

Security visibility and reporting: ClearPass extends Aruba’s AirWave RF visibility to

now include comprehensive security visibility and forensics needed to pinpoint root

causes for network access issues, per user bandwidth concern and known endpoint

vulnerabilities.

18. How does ClearPass integrate with Aruba’s mobility controller appliance or virtual controller with Instant?

Although ClearPass can be used on any vendor’s wireless, wired, and remote network,

there are inherent advantages to using Aruba access networks for policy enforcement.

With the Policy Enforcement Firewall (PEF) capabilities that reside on the Mobility

Controller appliance and Instant virtual controller, policies that are defined on ClearPass

can be mapped directly to firewall roles on the controller. These firewall roles can then

take a variety of actions to improve the security and reliability of the network.

Other access networks will typically enforce policies by defining VLANs or downloading

Access Control Lists (ACLs) within switches and routers. This doesn’t work very well in a

mobile environment because it maps to a VLAN centric architecture. Because VLANs

weren’t designed for policy enforcement, their use is limited and they are very difficult to

setup and maintain.

19. How does ClearPass differ from AirWave? Do I need both?

Aruba’s AirWave product is designed to provide management and visibility for mobile

networks and connected users. AirWave is a network management system that employs a

user-centric approach, identifying who is on the network, where they are accessing the

network, the mobile devices they’re using, and how much bandwidth is being consumed

by specific devices.

ClearPass compliments a network management system like AirWave by providing

comprehensive management and reporting of security and policy transactions across the

network. ClearPass also provides advanced troubleshooting and forensics needed to

pinpoint root causes for network access issues and known endpoint vulnerabilities.



20. What are the key target markets for ClearPass?

Enterprise-class RADIUS/AAA services, robust policy management, dynamic device

provisioning and advanced guest access capabilities make ClearPass suitable for any

organization that wants to modernize their network access security infrastructure to

accommodate enterprise-wide mobility and employee BYOD initiatives. This would

include the following examples:

K-12 and higher education institutions – District-wide or campus-wide access

differentiation, visibility, troubleshooting and manageability that is easy to use and

deploy.

Healthcare clinics and hospitals – Mobile device and role-based user authentication

with long-term archiving by user session to assist with HIPAA compliance

requirements.

Large enterprises, distributed enterprises – Scalability to manage tens of thousands

authentications; devices and mobile users with centralized, single-console operations.

Retail organizations – Field-proven multisite support with integrated role-based policy

assignment, monitoring and PCI compliance reporting.

Government – Consolidation of policies across departments regardless of identity

store type or administrative ownership, for wired and wireless access.

21. Can ClearPass be deployed on existing networks or does the customer have to upgrade to Aruba wired and wireless?

The ClearPass Access Management system is the industry’s first and only independent

platform for policy management, network access control, and BYOD provisioning and

onboarding. While there are advantages when deployed with Aruba wireless

infrastructure, Aruba ClearPass can be deployed with any existing network infrastructure

from any major vendor.

22. Is ClearPass easy to deploy?

ClearPass Policy Manager is a very easy to use/deploy solution which includes many tools

to assist in deployment including a configuration wizard, pre-configured templates, and

policy simulation to name a few.

23. What are some of the opportunities to position ClearPass?

The ClearPass Policy Manager can be used for RADIUS upgrades as a number of older

standalone solutions from Cisco and Juniper have reached end-of-life (EOL).

The Policy Manager can be used where other vendors’ network access control

solutions require a proxy to an enterprise-class RADIUS server.



Any organization looking to deploy BYOD and identity-based policy management in an

Aruba or mixed vendor environment can now choose a single platform that works

across wireless, wired and VPN networks.

The ClearPass solution can also solve customers’ device profiling requirements using a

tiered and dynamic profiling model which drastically improves the confidence level for

accurately identifying endpoint devices.

ClearPass Guest is a proven solution for any opportunity that requires guest access,

enterprise and public access.

QuickConnect allows you to sell into any non-Aruba environment.

24. How do customers order ClearPass?

ClearPass software module licensing is based on the total number of authenticating

devices. When ordering a ClearPass software license, it is important to identify the total

number of devices an organization currently utilizes and is looking to migrate towards in

the future to size the solution accordingly. The ClearPass software modules are

categorized in the following way:

ClearPass QuickConnect – A cloud-based tool for IT administrators to build device

configuration wizards for connecting devices to wireless or wired networks.

ClearPass Policy Manager - The base platform (either a virtual server or full

hardware/software turnkey solution) that includes AAA/RADIUS services, centralized

policy management and enforcement functionality, and reporting capabilities.

Additional functionality is derived by purchasing the following optional licenses:

- ClearPass Onboard – Wizard-driven provisioning and onboarding of devices for

wireless, wired, or VPN connectivity to address employee BYOD initiatives.

- ClearPass OnGuard – Downloadable or dissolvable agents that perform health and

posture assessments as well as remediation capabilities for any Windows or Mac OS

X-based device before allowing these devices onto a secure network.

- ClearPass Profile – Accurate identification and classification of devices attached to a

secure network for policy definition and enforcement.

- ClearPass Guest – Secure workflow for allowing guest access to a secure network.

Additional guidance around ordering a ClearPass solution as well as obtaining evaluation

licenses is available in the ClearPass Access Management System Licensing and Customer

Evaluation Support sections of this FAQ.

25. Does ClearPass provide an interface for integration with other customer infrastructure?



Yes, an open XML-based API allows for integration with existing IT service management

solutions and other custom applications. The use of an extensible API permits the

accessibility of ClearPass data to virtually any application developer without specialized

knowledge of the platform.

ClearPass Access Management System Core Features

26. What are some of the unique capabilities delivered with the ClearPass Access Management System?

ClearPass is the only solution today to seamlessly enable BYOD using a complete user and

device lifecycle management model; device onboarding and enrollment, identity and

context-based access control, device revocation, and complete visibility. The ClearPass

policy engine allows for simultaneous policies using user identity/role-based assignments

(i.e. Active Directory credentials), MAC authentication (MAC auth), web authentication

(web auth) and 802.1X methods to differentiate user and device access.

27. What are the top advantages of the ClearPass Policy Manager AAA platform?

The industry’s most intuitive policy Admin interface. Includes pre-configured

templates, built-in deployment and helpdesk tools, compliance reporting and

more

Full featured policy management engine and AAA services that abstract the

complexity of RADIUS and TACACS+ to support all popular use cases (802.1X, Web

& MAC auth, etc.). Note that Cisco’s ISE product and many point solutions from

other vendors do not support TACACS+

Role-based differentiated access for employees, guests, partner/contractors, IT

managed and BYOD devices, printers and more.

Authentication and enforcement using standards-based protocols for any Aruba

and multi-vendor WLAN, Wired, and VPN infrastructure.

Innovative clustering techniques support a variety of local and remote deployment

options where the Policy Manager can be centrally deployed or distributed to best

suit customer needs.

28. What identity stores are supported by the ClearPass platform?



The ClearPass Policy Manager gives customers the option to authenticate and authorize

end users and devices against Microsoft Active Directory (AD), LDAP, SQL databases, two-

factor token servers, and an internal database.

The Policy Manager provides the advantage of being able to authenticate and authorize

against separate identity stores, i.e. authenticates users against Active Directory and

checks for MAC addresses against a SQL database.

29. How many unique accounts can ClearPass Policy Manager handle?

ClearPass is expected to scale to multiple millions of unique accounts. Aruba has tested a

configuration of 1.5 million entries in a single cluster of ClearPass appliances. This is not

the maximum capacity per cluster; this is the tested capacity with the hardware.

30. What devices are supported by the ClearPass Onboard and ClearPass QuickConnect products?

By the April 2012 timeframe, both ClearPass Onboard and ClearPass QuickConnect will

support:

OS X 10.5/10.6/10.7.

Windows XP/Vista/7

iOS 5.0/5.0.1/5.1

Android 2.2/2.3/3.x/4.0

Linux – Ubuntu



31. What’s the difference between ClearPass Onboard and ClearPass QuickConnect

Onboard QuickConnect

Device Support iOS now, Android/Windows/Mac at the end of April, Ubuntu mid May) for dot1X

Windows, iOS, Mac OS, Android now, Ubuntu mid May) for dot1X

Push Supplicants/Agents Yes Yes

Configure VPN Yes No

Configure Active Sync & Exchange

Yes No

Install Programs/Apps Yes (Window's Only) Yes (Window's Only)

Push Unique Machine Credentials

Can push certificates (iOS/Mac Lion) and Unique Credentials (Android/Windows) to devices and revoke their access

No

Requires ClearPass Policy Manager

Yes No

Administration ClearPass Policy Manager Cloud-based with yearly subscription

Use Case Best for enterprise environments where there are multiple things to configure on new devices, especially environments where certs/credentials are required

Best for environments that experience constant change (universities) or organizations that are moving to dot1X and do not require certs/credentials

Works over Any Vendor's Network

Yes Yes

License tracking Through ClearPass Policy Manager Cannot track how many users configure devices (sold by total number of users / honor system for adherence to purchased usage license)

32. How is QuickConnect offered in the Cloud?

Administrative functions are managed in cloud where an administrator can configure,

download, and store 802.1X configuration install packages. The installation package is

then hosted locally and delivered from an IT owned web server.

33. Why is profiling devices important to an enterprise?

The most basic requirement for profiling is just to find out what’s on the network. This is

important not only for reporting but also to help with things like capacity planning.

More importantly, profiling is important for implementing policies. With BYOD,

enterprises need to create policies based on the context of the connection; who is

connecting, with what device, where and to what applications. But now that network

security and user experience are based on context, the accuracy of that context becomes

far more important. It is especially important to ensure the accuracy of things like user

role and device type. If I have different security roles for laptops and smartphones, I need



to be very confident that the network doesn’t profile a device incorrectly and thus create

a security breach.

With ClearPass, Aruba now offers the industry’s most accurate device detection

capabilities that can be used for access control.

34. How does Aruba’s Dynamic Profiling differ from competitive offerings?

The Policy Manager platform is capable of using baseline fingerprinting data from DHCP

and web browsers within a policy, as well as using more advanced techniques directly

from Active Directory, device agents and provisioning data.

Competitive solutions usually stop at baseline fingerprinting. ClearPass Profile benefits the

most from the information gathered by provisioning the device. During provisioning,

ClearPass interacts directly with the OS kernel and has full visibility into device

characteristics. Solutions that don’t provision the device cannot provide the same level of

profiling accuracy?

35. Where does network access control fit within the ClearPass solution?

ClearPass OnGuard licensing utilizes persistent and dissolvable agents to perform posture

and traditional NAC health checks against policies that reside in the Policy Manager. The

agents can authenticate any node in a Policy Manager cluster. Pre- and post-admission

controls are natively supported through NAC and Microsoft network access protection

(NAP) methods.



36. Is ClearPass Mobile Device Management (MDM)?

The ClearPass Access Management System currently employs a great deal of MDM

functionality specifically around configuring, provisioning and the secure onboarding of

computers, smartphones and tablets, as well as more advanced features such as

configuring security, VPN and email settings, installing applications (note that application

installation is currently only for Windows devices), managing bandwidth and revoking

access for lost or stolen devices.

There are two reasons that Aruba is moving in this direction with ClearPass:

1. Better policy control – To do policy control in a BYOD environment, there is a great

advantage to also doing device provisioning. Provisioning the device and

associating a unique machine ID with that device provides a level of knowledge

and control that wouldn’t be possible otherwise.

2. Less expensive for supporting mobile devices - The other reason is one of simple

economics. Customers don’t want to have to buy yet another system for managing

devices. They would prefer that the access network do the majority of what MDM

does today. And they ultimately want the OS manufacturers to control what’s on

the device with offerings like Windows Server or Mac OSX Server.

Much of what MDM does today will be marginalized as infrastructure vendors start to

handle the onboarding process. And Aruba is the first one to take this step.



Unlike MDM solutions, ClearPass will address not only handheld mobile devices like

smartphones and tablets, but also the next wave of employee-own devices that often

consist of laptops and Ultrabooks. MDM is also limited to devices that have the MDM

agent installed, which may not be the case if a device doesn’t trigger installation of the

MDM client through ActiveSync.

However, some customers may also be looking to perform remote wipes or otherwise

fully manage the firmware of a device. In this case, these customers should consider

Windows and Mac OS X servers that will handle all Windows, iOS and Mac OS X devices,

or third-party MDM products. For customers that have existing MDM solutions in place,

Aruba has validated interoperability many of the major MDM providers.

37. What about controlling what apps are actually on the device? Some MDM vendors claim they can do this.

Most enterprises don’t want to dictate what an employee can download to their personal

device. What they want is to limit the use of certain apps when the device is connected to

their corporate network. This is the approach that Aruba ClearPass uses. ClearPass can set

policies based on application use and keep applications from traversing the corporate

network.

38. Can the ClearPass Policy solution be used for compliance requirements?

Customers are successfully using the ClearPass solution to capture and archive access data

in a variety of verticals such as higher education, healthcare, financial services and more.

The ability of the ClearPass solution to provide per session user and device information

satisfies many requirements associated with PCI, HIPAA, Sarbanes-Oxley, and more.

ClearPass Access Management Licensing

39. How are the ClearPass products packaged and delivered?

The ClearPass products are available in the following packages:

ClearPass Policy Manager – available as either a 1U appliance or as a VMware virtual

appliance.

ClearPass OnGuard – orderable software license (ClearPass Policy Manager required).

ClearPass Onboard – orderable software license (ClearPass Policy Manager required).

ClearPass Profile – orderable software license (ClearPass Policy Manager required).

ClearPass Guest – orderable software license (ClearPass Policy Manager required).

ClearPass QuickConnect – currently available as a cloud-based service.



40. How does ClearPass Policy Manager handle redundancy and load balancing?

The ClearPass Policy Manager uses a clustering model that allows you to configure

additional appliances as subscribers to a designated publisher appliance. All

administrative changes are propagated from publisher to subscriber.

Authentications can also be shared across appliances (hardware and VM) in a cluster to

load balance incoming requests. Appliances can also be distributed in a cluster

deployment.

41. How can customers increase the number of devices that authenticate against the ClearPass Policy Manager?

If the number of authentications surpasses the limit set on the existing ClearPass Policy

Manager hardware and VM appliance, additional appliances can be added in the cluster

model described above to support additional devices.

42. Is ClearPass OnGuard required for Policy Manager to work?

No, OnGuard is not required for Policy Manager to work. In fact many customers start

with identity-based authentication and AAA, and then add posture assessment and health

checks at a later time using persistent and dissolvable agents.

43. When would I purchase additional OnGuard licenses?

OnGuard licenses are structured so that customers can purchase OnGuard agents for all of

the computers within their organization or start with a targeted group of devices. For

example, a customer can start by only purchasing agents for their more mobile sales staff

and later decide to purchase additional licenses to support a greater number of

users/devices.

Infrastructure Support

44. ClearPass is being advertised as an open, multivendor solution. Which vendor products does ClearPass interoperate with?

ClearPass Policy Manager, Guest and QuickConnect are currently deployed in networks

that consist of Aruba Networks, Cisco, Hewlett-Packard, Enterasys, Juniper and other

network vendor’s products across the globe.

Enterprise-class RADIUS, guest management and device provisioning services support

industry standards regardless of vendor or industry.



45. Is there a limit on the number of devices the ClearPass Policy server can support?

There is a range that is designated by the physical characteristics of the ClearPass baseline

appliance. To support a greater number of devices, customers can purchase additional

appliances to create a cluster that can support very large numbers of devices. For

additional details and proper sizing of a ClearPass server, check the latest Aruba pricelist.

46. Can the ClearPass solution support policies where non-802.1X capable switches exist?

Yes. The use of OnGuard agents, or captive-portal registration, allow organizations that

are migrating to more secure 802.1X-capable devices to deploy policy management in a

phased manner.

Device Profiling/Provisioning Support

47. Can ClearPass configure iOS, Windows, Android and Mac OS X devices for 802.1X?

Yes. Aruba ClearPass is the only complete configuration, provisioning and onboarding

solution in the industry.

48. Once a device has been onboarded is there any software left on the device?

No, the ClearPass Onboard executable is purely a configurator, it doesn't actually

authenticate you and will still need you to have a valid cert and/or user account which can

both be deleted/revoked if an employee leaves a company

49. What happens if someone loses a device, like a phone, that has been configured to access the secure enterprise network?

ClearPass identifies each unique device associated with a user and access can be revoked

for that individual device without having to manipulate the user’s AD or LDAP credentials.

50. How does ClearPass uniquely identify and manage devices?

ClearPass issues certificates for IOS and OS X Lion devices and unique credentials for each

Windows and Android device associated with a user so that it can take unique action on

that device. This certificate or credential acts as a unique machine ID.

Beyond this we inventory devices and embed data about the device that was enrolled

within the client certificate/credential such as MAC address, UUID, serial number etc.

These unique machine IDs are stored securely within the certificate store.

51. Is there an option for users to self-register BYOD devices like smartphones or gaming devices?

https://compass.arubanetworks.com/SitePages/Products/Price%20Lists.aspx



Yes. A self-registration option allows users to enter information about their devices that

can then be used during authentication and authorization of devices to create a more

granular and secure policy.

52. What type of device attributes are displayed within the ClearPass Policy Manager through self-registration or profiling?

ClearPass Policy Manager provides the following client device attributes:

Device type (i.e. iPhone, iPad, iPod)

Device OS

Device OS detail

Manufacturer

Model

Serial number

Network interface vendor

ClearPass Appliances Information

53. Is ClearPass available as a turnkey appliance?

Yes, ClearPass Policy Manager is available as turnkey hardware/software appliance

optimized for running ClearPass software. There are three appliance versions (HW &

VMware) currently available;

1.) CP-HW-500/CP-VA-500 capable of scaling up to 500 total devices

2.) CP-HW-5K/CP-VA-5K capable of scaling up to 5000 total devices

3.) CP-HW-25K/CP-VA-25K capable of scaling to 25,000 total devices.

Ordering information is available in the Aruba price list.

54. Can my customer install ClearPass Policy Manager on an existing server, and/or supply their own hardware?

Yes, ClearPass Policy Manager can be purchased in a VMware format for ESX

infrastructure and installed on customer supplied servers/hardware platforms. A sizing

guide for customer supplied hardware is available on Arubapedia .

https://compass.arubanetworks.com/SitePages/Products/Price%20Lists.aspx

https://arubapedia.arubanetworks.com/arubapedia/index.php/ClearPass_Sizing



55. Does ClearPass VM appliance software run on Linux or Windows?

No, ClearPass VM software is not supported on Linux or Windows platforms. Supported

versions of VMware are available in the product documentation located here.

Customer Evaluation Support

56. Are there evaluation versions of ClearPass Policy Manager and QuickConnect available for Aruba SEs?

Yes. Information regarding how to obtain an evaluation version of ClearPass Policy

Manager can be found on Arubapedia. Please make sure that the instructions in the

"Licenses" section are followed.

SEs can obtain QuickConnect credentials on their own by entering their email address

here.

57. How can my customer request an evaluation version of ClearPass?

Customers interested in evaluating ClearPass Policy Manager, OnGuard, QuickConnect

and Guest can obtain a software evaluation license through their Aruba SE - ClearPass Eval

Request.

http://support.arubanetworks.com/DOCUMENTATION/tabid/77/DMXModule/512/EntryId/6867/Default.aspx

http://arubapedia.arubanetworks.com/arubapedia/index.php/AirWave_licensing#Aruba_SE_keys_for_personal_employee_labs

http://qceval.arubanetworks.com/quick1xAdmin/createEvalUser.php

http://demo.amigopod.com/partners/eval_request.php

http://demo.amigopod.com/partners/eval_request.php



Glossary of Acronyms

802.1X – IEEE standard for port-based network access control

AAA – authentication, authorization and accounting

AD – Active Directory (Microsoft)

BYOD – bring your own device

DHCP – dynamic host configuration protocol

EOL – end of life

HIPAA – health insurance portability and accountability act

LDAP – lightweight directory access protocol

LMS – license management system

MAC auth – authentication using a media access control database

MDM – mobile device management

NAC – network access control

PCI – Payment Card Industry

RADIUS – Remote Authentication Dial-In User Service

SSID – service set identifier

TACACS+ – Cisco proprietary, terminal access controller access-control system plus

web auth – authentication using a captive portal



About Aruba Networks

Aruba Networks is the leading provider of next-generation network access solutions for mobile

enterprise networks. The company’s Mobile Virtual Enterprise (MOVE) architecture unifies

wired and wireless into one cohesive network access solution based on a user’s identity.

This gives your enterprise workforce secure access to network resources based on who they are

– no matter where they are, what devices they use or how they connect.

Listed on the NASDAQ and Russell 2000® Index, Aruba is based in Sunnyvale, California, and has

operations throughout the Americas, Europe, Middle East, Africa and Asia-Pacific-Japan regions.

To learn more, visit Aruba at http://www.arubanetworks.com. For real-time news updates

follow Aruba on Twitter, Facebook, or the Green Island News Blog.

© 2011 Aruba Networks, Inc. AirWave®, Aruba Networks®, Aruba Mobility Management System®, Bluescanner, For Wireless That Works®, Mobile Edge Architecture®,

People Move. Networks Must Follow®, RFprotect®, The All Wireless Workplace Is Now Open For Business, Green Island, and The Mobile Edge Company® are trademarks of

Aruba Networks, Inc. All rights reserved. Aruba Networks reserves the right to change, modify, transfer, or otherwise revise this publication and the product specifications

without notice. While Aruba uses commercially reasonable efforts to ensure the accuracy of the specifications contained in this document, Aruba will assume no

responsibility for any errors or omissions. Note: All scaling metrics outlined in this document are maximum supported values. The scale may vary depending upon the

deployment scenario and features enabled.

1344 Crossman Ave. Sunnyvale, CA 94089-1113

Tel 408.227.4500 | Fax 408.227.4550 | [email protected] | www.arubanetworks.com

http://www.arubanetworks.com/

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http://greenislandnews.blogspot.com/

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