Articulo Exin Iso20000
Transcript of Articulo Exin Iso20000
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EXIN International
Examination Institute for Information Science
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EXINs Mission
Its EXINs mission to guarantee the quality of the ICT
sector and the professionals working in this sector by
means of independent testing and certification.
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Independent Exams
As a global and independent organization, EXIN
establishes educational requirements and develops
and organizes examinations in Information Technology.
Independent exams in IT, based on standards and best practices
Worldwide recognition, in over 125 countries
40 years of experience, involving experts
High quality, web-based technology
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EXIN Services Worldwide
International certification for IT standards:
Examination programs: from exam development
to registration & certification
Accreditation of training providers
Full range of IT books: EXIN e-bookshop for a
perfect exam preparation.
ITIL
ISO/IEC 20000-SQM
DSDM
MOF
ASL
ISPL
BiSL
TMap
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Information on Exams
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Global Growth
2007: 195.000 exams
2008: 232.000 exams
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EXIN Exams per Region
America North
24%
America South
5%
Asia
25%
Europe West
36%
Africa North
1%
Africa South1%
Middle East
1%
South Pacific
5%
Europe East
2%
Asia
25%South Pacific
5%
Europe West
41%
South America
6%
North America
16%
Africa North
1%Africa South
1%
Middle East
2%
Europe East
3%
2007
2008
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Stats Summary
Total countries with exams 165
Top ten total 155163
Exin offices within top ten 9
Increase 2007-2008 within top ten 24%
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EXINs ITIL History
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ISO: The Future of ITSM Certification
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EXINs ITSM Program based on ISO 2
Quality Management for IT Services
More specific in requirements for processes
Based on experience with ISO 9000 Started as BS 15000 in the UK
Growing maturity in service provision
In line with changing demand for IT Service Management standards, EXINs
qualification and certification program will focus on ISO/IEC 20000
EXIN continues to innovate in IT Service Management
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ISO/IEC 20000 has established itself as
the guide for navigating the various
best practices and frameworks of
reference
A Guide for Best Practices and Frameworks
ISO/IEC 20000-1: WHAT ?
Frameworks e.g. ITIL): HOW ?
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ISO/IEC 20000 and Other Frameworks
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ISO/IEC 20000 Organization Benefits
SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION
III.1) CONDITIONS RELATING TO THE CONTRACT
III.1.1) Deposits and guarantees required:
III.1.2) Main financing conditions and payment arrangements and/or reference to the relevant provisions regulating them:
III.1.3) Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4) Other particular conditions to which the performance of the contract is subject:No.
III.2) CONDITIONS FOR PARTICIPATION
III.2.1) Personal situation of economic operators, including requirements relating to enrolment on professional or traderegisters:
III.2.2) Economic and financial capacity:Information and formalities necessary for evaluating if requirements are met: Last 2 years' audited accounts.
III.2.3) Technical capacity:Minimum level(s) of standards possibly required: BS150001-1-2002 or EU equivalent.
Business Opportunities
ISO/IEC 20000 provides the structure (the skeleton)
for you to configure your own set of best practices to
apply, but
you should find your own way to cover or
complete the structure of your body ofpractices for your organization to move on.
Bases for Improvement
dvantages of certification by a third party
proof of the organization's level of compliance with the requirements in the
standard, for the market and for society
recognition of prestige and image
possibility to demonstrate the organizations compliance with the practices set forth
in ISO/IEC 20000, for clients or bodies to whom the organization provides or wishesto provide services; this is especially important if compliance is a requirement for
participating in a bid or call for tender (public or private)
awareness and the commitment to maintain the momentum creates the drive to
maintain standard-compliant management practices, since continued compliance is
necessary to conserve the certification during future certification reviews
Benchmarking
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Understand the principles and definitions of IT Service Quality Management
Understand the role of ISO/IEC 20000 in IT Service Management
Learn more about the quality specifications for IT Service Management (ISO/IEC 20000-1)
Learn more about the Code of Practice of IT Service Management (ISO/IEC 20000-2)
Level aiming to train and certificate IT professionals as IT Service Management Specialists
5 courses based on a functional grouping of the ISO/IEC 20000 requirements
Target group:
Intern Quality Auditors and Intern
Control teams of companies
Independent auditors from
certification bodies.
Target group:
IT Managers, Operational Managers,
IT Service Management Agents,
Consultants, etc.
Equivalent to ITIL Service Manager
EXINs Program Structure
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Individuals Certification Benefits
Individuals Benefits
Organizations Benefits
Recruitment
Cultural Change
Implementation
Proven quality of IT
staff to show all
customers
Proven competencies
Worldwide
recognition, in over
125 countries
Measuring the
effectiveness of
training programs
Independent certificates: quality
assured
Stay competitive
Career
Improvement
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Thanks for
your attention