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A R K A N S A S W E A T H E R I Z A T I O N A S S I S T A N C E P R O G R A M

p e r f o r m a n c e, i m p a c t, a n d t h e f u t u r e

THE ARKANSAS WEATHERIZATION ASSISTANCE PROGRAMPerformance, Impact, and the Future

prepared by Vaughan Wingfield Dennis Robinson James Feldt Janice Cook Devin Howland

edited by Siobhán Bartley

University of Arkansas at Little Rock

2801 South University Avenue

Little Rock, AR 72204-1099

(501) 569-8519 • www.iea.ualr.edu

June 2013

IEA Publication Number 13-05

www.iea.ualr.edu

Arkansas Weatherization Assistance Program - i - UALR Institute for Economic Advancement

T A b L E O F C O N T E N T SArkansas Weatherization Assistance Program ...1

Surveys .......................................................... 3Arkansas Weatherization Assistance Program Client Survey ........................... 3Awareness and Implementation ........... 4benefits.................................................... 5Satisfaction ............................................. 6

AWAP Staff ........................................ 6Installers ............................................ 6

Home Information and Demographics ..7Arkansas Weatherization Assistance Program General Population Survey .......... 8

Screening ................................................ 9Households That Have Weatherized ..... 9Households That Have Not Weatherized ......................................... 10

About Housing and Weatherization ............................... 10Familiarity with the Arkansas Weatherization Assistance Program ...........................................11Housing and Energy Use ................ 12Demographics ................................ 13

Weatherization Program Savings .............. 14The PRInceton Scorekeeping Method (PRISM®) .................................. 14Weatherization Savings for the Sample Houses ..................................... 15Arkansas Weatherization Assistance Program Economic Analysis ................ 16Arkansas Weatherization Assistance Program Greenhouse Emissions Savings .................................. 18

Planning Session Facilitation ...................... 20AWAP Reinvention Strategies ...............21Participative Planning Process ............ 22Description of the Process ................... 22

1 Quality of Service Group ............. 242 Leveraging Group ....................... 253 New Market Group ...................... 264 Communications Group .............. 285 Community Efficiency Group ......29

2013 Funding Allocation Formula ........ 30

Appendices .......................................................31Appendix A ..................................................AiAWAP Client Survey Instrument

Appendix b................................................... biArkansas Home Weatherization Assistance Program 2011 Client Survey Results

Appendix C: .................................................CiArkansas Weatherization Assistance Program Nonparticipant General Population Survey Instrument

Screening: Existing Weatherization .....C1Section A: Interest and Awareness .....C2Section b: Energy Housing Information .......................................... C4Section C: Demographics....................C5

Appendix D: .................................................DiArkansas Weatherization Assistance Program General Population Survey Results

Households that have Weatherized .... D1Households that have not Weatherized ................................... D7

Appendix E ....................................................EiArkansas Utility Customers and Weather Stations ..................................Ei

Appendix F ....................................................FiNotes from Facilitation Sessions

Community Efficiency ........................... F1Communications ...................................F3Leveraging .............................................F6New Markets ..........................................F9Consistent Delivery of Quality Services ...................................F12

F I G U R E SFigure 1: Where Did You First Hear

About the Home Weatherization Assistance Program? ........................ 4

Figure 2: What Recommended Actions Did You Take? ...................... 5

Figure 3: How Soon Were You Contacted by a Representative of AWAP After Submitting Your Application? ............................. 6

Figure 4: Including Yourself, How Many People Currently Live in Your Household? ................... 7

Figure 5: Work Done in Homes That Have Weatherized ................... 9

Figure 6: Weatherization Measures of Greatest Interest to the General Population .........................11

Figure 7: How Many People Currently Live in Your Household? ................. 12

Figure 8: Using a Scale of 1 to 10, Where on the Scale Do You believe the Cost of Energy Service to Your Home Is? ............... 13

Figure 9: Which of the Following Categories Represents Your 2010 Household Income from All Sources, before Taxes? .............. 13

T A b L E STable 1: How Much Has Your Energy

bill Decreased Since Having Your Home Weatherized? ................ 5

Table 2: Relative Importance of Selected Features of Homes .......... 10

Table 3: Required Return on Investment for Weatherization .......................... 10

Table 4: How Much Are You Willing to Invest to Have Your Home Weatherized? ...................... 10

Table 5: What Type of Home Heating Do You Have? .................. 12

Table 6: Total Energy Usage before and After Weatherization and Annual Energy Savings ................... 15

Table 7: Arkansas Weatherization Assistance Program Economic Analysis ...........................17

Table 8: Arkansas Electricity Carbon Dioxide Emissions and Power Generation by Fuel Source ............ 19

Table 9: Arkansas Weatherization Assistance Program Carbon Dioxide Savings Analysis ................ 19

Arkansas Weatherization Assistance Program - ii - UALR Institute for Economic Advancement

Arkansas Weatherization Assistance Program - 1 - UALR Institute for Economic Advancement

A R K A N S A S W E A T H E R I Z A T I O N A S S I S T A N C E P R O G R A M

The Arkansas Weatherization Assistance Program (AWAP) insulates the dwellings of low-income persons; particularly those who can least afford high energy burdens, such as the elderly, persons with disabilities, and families with children. AWAP also works with the training facilities in Arkansas that provide well-qualified workers for the installation process. Other activities include disseminating information about weatherization and striving to raise awareness of the benefits throughout the state.

The Institute for Economic Advancement (IEA) at the University of Arkansas at Little Rock (UALR) has worked in cooperation with the Arkansas Weatherization Assistance Program (AWAP) to evaluate the statewide effects of AWAP’s efforts. This evaluation consisted of several parts, including a pair of surveys to determine customer experience, and to assess the potential for expansion by weatherization installers into the parts of the state population not served by AWAP. The surveys gathered demographic information as well as characteristics of housing in Arkansas.


Economic benefits were evaluated by gathering energy usage data for actual AWAP customers and comparing the prior year’s usage to that of the year following completion of the weatherization measures. Savings from the customer records were used to compute the average energy savings per housing unit. This average was applied to the total number of units weatherized from the beginning of the program in 2009 through projects completed by December 31, 2010, to calculate the total energy savings of the program.

IEA also worked with AWAP in their planning sessions for reinventing the assistance program. The planning sessions took place at AWAP’s conference in Springdale, Arkansas in July 2012. Given the changing conditions that affect the program, it became critical that they transition to a manner of operation consistent with new requirements and regulations. IEA facilitators worked with AWAP staff and other participants to gather information and ideas for the move to a new version of AWAP. The method used in the sessions assumed that time had already passed, it is now 2015, and that AWAP had successfully transitioned to its new form. Participants were tasked with listing and discussing the factors that had led to this success. In addition to this new set of conditions as they might exist in 2015, they were asked to list factors that made it easier or harder to transition to the new AWAP. Finally, participants listed strategies and actions items to identify what can actually be done to achieve this future.

The formula that AWAP used for allocating funds to its sub-grantees was based on one that the U.S. Department of Energy (DOE) uses to allocate funds. The formula currently in use focused on climate and poverty, but had not been updated in some time. IEA worked with AWAP in cooperation with the Arkansas Economic Development Commission’s (AEDC) Energy Office to develop a new funding formula. The new formula uses updated data and adds consideration of the age of the housing stock. The poverty level, climate conditions, and age of the houses are assigned weights, and a percentage of the total available funding is computed for each county. This enables AWAP to add the county percentages together to allocate the available resources for each of their sub-grantees as needed.

Unless otherwise indicated, all tables and figures were created by IEA staff. Tables that appear in the appendices were created by IEA staff using SPSS software.


S U R v E Y SArkansas Weatherization Assistance Program Client Survey

IEA assisted AWAP in a survey of AWAP clients whose homes had been weatherized under the Weatherization Assistance Program. The primary purpose of this survey was to address past clients’ experiences and satisfaction levels with the energy efficiency measures applied to their home under the program. Questionnaire design and the data collection methodology used for the survey were jointly agreed upon by IEA and AWAP. Overall, AWAP’s customers expressed high degrees of satisfaction with their experiences with weatherization personnel and the work performed.

The survey population consisted of a random sample of 6,000 selected from 10,284 past clients of AWAP. The data collection method consisted of one mailing plus online

(Internet) access. The mail questionnaire was distributed to the 6,000 clients on November 16, 2011.

A total of 1,712 questionnaires were completed. Eight hundred and forty-one surveys were returned as undeliverable, reducing the survey population to 5,159. The results of the data collection effort yielded a return/completion rate of 33.1 percent. The following summary is based on the information provided by the 1,712 completed surveys. The completed interviews were obtained to achieve results at the 95 percent confidence level; i.e., the results from the sample will be accurate for the total population 95 times out of 100, assuming a confidence interval of plus or minus five percent.


Awareness and Implementation

The first section of the client survey addressed how respondents became aware of AWAP, the application and registration process, their understanding and use of the materials supplied, and recommendations they received during the process. As shown in Figure 1, 33 percent of AWAP’s clients first heard of the program by word of mouth. Local community action assistance agencies and other energy assistance programs accounted for another 39 percent of customer awareness.

When asked their main reasons for signing up with the program, 38 percent of respondents said that it was to reduce energy bills, and 27 percent said it was to become more energy efficient. Improving comfort was the third most popular reason, cited by 22 percent.

As a result of their application, 91 percent of the respondents said that someone had visited their home to see what could be done to improve its energy efficiency. Of those respondents who received a home visit, 94 percent reported that an AWAP service provider came to their homes and made improvements to weatherize them (such as sealing air leaks and adding insulation).

In addition to the work done on the physical structure of the homes, AWAP service providers and inspectors are also required to educate clients on further ways to reduce their energy bills. Therefore, clients were asked if they had received any printed educational materials or other information on cost saving, to which 78 percent responded “yes”. Eighty-four percent of respondents said

an AWAP representative went through these educational materials with them, and 93 percent said that the materials were either “somewhat” or “very” easy to understand. Ninety-two percent reported that the materials were useful, and 61 percent went on to share them with others.

Clients were asked if they signed a partnership plan agreement to undertake conservation measures, but only about half remembered whether they did or not. Of those who responded to the question, just over a quarter of respondents (27 percent) said they had signed the agreement, and slightly under a quarter (24 percent), said they had not.

However, whether or not they had signed an agreement, 88 percent of respondents said that they had gone on to implement actions recommended by AWAP to reduce their energy bills. Respondents were also asked to specify which of the recommendations they had acted on, and the results are shown in Figure 2. Since the clients that specified the recommendations taken could list multiple actions, the percent of cases exceeds 100 percent. The most commonly reported action was the purchasing of energy efficient light bulbs, which was reported in 75 percent of cases. Many respondents reported adjusting their thermostats—in 65 percent of cases, respondents had turned their heating thermostats down, and 39 percent had turned their cooling thermostats up. A detailed breakout of these temperature adjustments is included in Appendix B, Question 14. Sealing doors and windows was also a popular measure (52 percent of cases), as was turning down the

Figure 1: Where Did You First Hear About the Home Weatherization Assistance Program?

32.6%

20.4%

11.1%

7.8%

5.6%

5.4%

4.8%

4.3%

3.2%

3.1%

1.3%

0.5%

Friend, Relative, or Neighbor

Through the Local Community Action Assistance Agency

Through Another Energy Assistance Program

Another Public Service Agency

Utility

Other

Don’t Know/Don’t Remember

Paper Insert Enclosed with My Electric Bill

Joint Energy Application

Public Service Announcement on Radio or Television

Website

Landlord40%30%20%10%0%


5%

22%

27%

33%

39%

46%

52%

65%

75%

Other

Bought Energy Star Appliances

Turned Refrigerator Temperature Setting Up

Wrapped Hot Water Heater with Insulation Blanket

Turned Up Air Conditioner Thermostat

Turned Down Water Heater Temperature

Sealed Windows and Doors

Turned Down Heater Thermostat

Bought Energy Efficient Light Bulbs

Percent of Cases80%60%40%20%0%

Figure 2: What Recommended Actions Did You Take?

water heater temperature (46 percent of cases). Perhaps unsurprisingly, buying Energy Star appliances—a more expensive measure—was only reported in 22 percent of cases.

benefits

The next question aimed to discover what benefit of the program respondents considered to be most important. They were given a list of benefits, and asked to select only one. “Reduced energy bills” was the most popular answer by a substantial margin, accounting for 50 percent of client responses. The next most popular answer was

“improved comfort”, with 20 percent favoring quality of life enhancement over cost savings. Only a small number of respondents (12 percent) selected improved energy efficiency as the most important benefit of weatherization.

Returning to the subject of cost savings, respondents were asked if weatherization had made their energy bills less difficult to pay. The majority of AWAP clients reported that paying their bills had become easier to some extent. Thirty-seven percent said paying their energy bills was

“somewhat less difficult”, and a further 31 percent said it was “significantly less difficult”. Respondents were also asked to estimate how much their energy bills had decreased since participating in the program. Although 17 percent reported no change, 23 percent of respondents saw decreases up to 19 percent, and a further 27 percent saw reductions ranging from 21 – 40 percent. Overall, the majority of respondents (62 percent) reported some decrease, as can be seen in Table 1.

Table 1: How Much Has Your Energy bill Decreased Since Having Your Home Weatherized?

Percent of Responses

No decrease/change 16.9%Less than 20% 22.6%21 – 40% 27.2%41 – 60% 9.1%61 – 80% 2.0%Over 80% 0.6%Don’t know 21.5%

To conclude the series of questions concerning the benefits of weatherization, clients were asked to answer

“yes” or “no” to a series of statements. When asked if they were more comfortable in their home, the vast majority (82 percent) said they were, and more than half (55 percent) said they now had more money to spend on necessities other than energy bills. Sizable shares of clients also reported experiencing fewer illnesses (40 percent), and fewer school or work absences (19 percent). More than a third (36 percent) said they had been able to avoid moving as a result of the weatherization program. However, when asked if they had had to move in the past due to an inability to pay their energy bills, only five percent answered “yes”. Of those who reported having to move, the majority had moved one or two times.


Satisfaction

The survey next addressed the clients’ satisfaction in two areas:

1. With the AWAP staff who helped them sign up and oversaw the process.

2. With the service people who came to their homes and installed the energy efficiency measures.

AWAP Staff

The initial sign up presented few problems for the vast majority of clients; with 90 percent reporting that it was “somewhat” or “very” easy to sign up for the program. Respondents were also asked to rate how easy it was to fill out the application form, using a scale where one equaled

“easy” and 10 equaled “difficult”. On average, clients rated filling out the form as a three. Although signing up for the program was generally considered easy, the time between respondents’ submission of their application and their first contact with an AWAP representative was variable. As shown in Figure 3, 23 percent were contacted by AWAP within a month, and 8 percent even reported contact within a week—but 32 percent said they had to wait more than three months for a response.

Once they were contacted, however, the majority of clients reported positive experiences with AWAP staff. More than half (52 percent) rated the courtesy of their first phone contact with an AWAP representative as “excellent”, and 34 percent rated it as “good”. The promptness of agency staff was also rated highly, with 62 percent of respondents saying representatives were “very prompt” and 25 percent saying they were “somewhat prompt”.

Installers

Respondents were next asked a series of questions pertaining to their satisfaction with AWAP weatherization installers. They were asked about staff professionalism (were they courteous and polite, did they clean up after themselves); how useful the service was (could staff troubleshoot and provide necessary information); and the promptness of staff (did they come as scheduled, was the work completed when stated). The findings indicate that AWAP clients mostly had positive experiences with the workers who came to their homes. The vast majority of respondents (81 percent) said AWAP installers were

“very professional”, and 76 percent said they were “very prompt”. The majority also found the service “very useful” (74 percent), or “somewhat useful” (20 percent).

Most of the clients (80 percent) said that they did not encounter any problems participating in the Arkansas Weatherization Assistance Program. However, 17 percent did report experiencing problems, and were asked to specify these. A summary of these responses is provided in Appendix B, Question 31. Overall, respondents rated the quality of work carried out by the installers highly. More than half (58 percent) reported being “completely satisfied”, and a further 23 percent said they were

“somewhat satisfied”. The 8 percent of clients who said they were “not satisfied” were asked to recount their reasons. When asked if they would recommend participating in AWAP to a friend or relative, 80 percent said that they would, and 14 percent said that they already had.

Figure 3: How Soon Were You Contacted by a Representative of AWAP After Submitting Your Application?

8.1%

23.0%

10.9%

8.1%

31.9%

18.0%

Within a Week

Within a Month

Within 2 Months

Within 3 Months

Longer Than 3 Months

Don’t Know

35%30%20%10% 25%15%5%0%


Home Information and Demographics

The vast majority of AWAP clients in this sample (87 percent) reported owning their homes, and only 10 percent said that they rented. The three percent of respondents who responded “other” were asked to specify their circumstances, and their answers are shown in Appendix B, Question 35. Respondents who rented their homes were then asked if any of their energy costs were included in their rent payments. Ninety-four percent of renters said energy costs were not included, three percent said their rent included all their energy costs, and three percent said some of their energy costs were included. When asked to specify details about “some”, three respondents supplied answers. One said “We pay taxes, utilities and taxes for rent”, and two reported that water was included.

Clients were also asked if their primary heating source had changed since participating in AWAP, to which 30 percent answered “yes”. These respondents were also asked to list their original heating source and what they had switched to. Their responses are detailed in Appendix B, Question 37a. Respondents supplied 187 “From-To” paired answers. The largest number of paired responses, 19, switched from gas to electric heating.

When asked if they had moved since having their homes weatherized, 97 percent of respondents reported that they had not moved.

The highest educational level reported by AWAP clients in this respondent group was “high school or less” for 62 percent, followed by 21 percent reporting “some college”. Seven percent were technical school graduates and ten percent were college graduates. In terms of age,

most of the respondents in this sample are over 45, with 39 percent falling into the 45-64 age range and 46 percent being 65 and over. Respondents were also asked the amount of their monthly household income before taxes, which resulted in an average (mean) income of $1,163.

As shown in Figure 4, 45 percent of households have a single occupant, followed by 30 percent with two. Since having their homes weatherized, 86 percent reported that the number in the household had remained the same. The number of households whose occupancy increased or decreased each accounted for seven percent of responses.

On average, respondents reported spending $130 per month on electric bills, and $114 for gas bills. Thirty-five percent of respondents said that they used a secondary heating source in addition to their primary source. Those that utilized secondary heating sources reported that these provided an average of 37 percent of their heating.

Figure 4: Including Yourself, How Many People Currently Live in Your Household?

50%30% 40%20%10%0%

44.6%

30.1%

12.5%

6.8%

5.9%

Number of People Living in Household: 1




Number of People Living in Household: 5 or More


Arkansas Weatherization Assistance Program General Population Survey

The University of Arkansas at Little Rock’s Institute for Economic Advancement (IEA), working in cooperation with AWAP, conducted a survey research project that was designed to gather information from Arkansas residents concerning their home weatherization needs. Questionnaire design and the data collection methodology used for the survey were jointly agreed upon by IEA and WAP. The survey addressed two separate groups: those whose homes had been weatherized and those who homes had not been weatherized.

The IEA Survey Group conducted a telephone interview survey from August 18 through September 14, 2011, at various times during the evenings. A listing of 4,477 Arkansas residents from throughout the state served as the basis for the telephone survey. The randomly drawn sample listing (4,477 records) was obtained from a private sampling firm that maintains current telephone records. That sample was drawn in proportion to the total number of residents by county, so that every county would be represented

appropriately in the listing. The survey population included only the adult population (20 years of age and older). The targeted respondent was the adult in the household who was primarily responsible for paying the utility bills or who knew the most about the home’s energy use.

A total of 383 interviews were completed with residents whose homes had been weatherized. Additionally, 346 interviews were completed with residents whose homes had not been weatherized. Overall, a total of 729 interviews were completed for a response rate calculated to be approximately 20 percent (this is after disconnects, businesses rather than residences, and those not meeting the criteria for inclusion were removed). The completion total yields statistically representative results (based on a statewide survey population of 2,119,988 aged 20 and over) for the survey population at the 95 percent confidence level with a plus or minus five percent confidence interval (margin of sampling error).


Screening

Because the purpose of the general population survey was to determine the attitudes and interests of those who were not AWAP clients, respondents were first asked if their home had been weatherized in the last 10 years. The 383 respondents who answered “yes” were then asked three additional questions:

1. What was done?

2. Who did the work?

3. Would you recommend home weatherization to others?

• Why or why not?

Those who had not weatherized in the past 10 years proceeded with the complete survey and provided information about their homes, their awareness of AWAP, and where they fit into various demographic groupings.

Households That Have Weatherized

Respondents were asked about 16 common weatherization improvements and told to select all that had been carried out at their homes. They were also asked to specify any other measures applied at their homes that were not on the list. As shown in Figure 5, the most common home improvement undertaken by these respondents was window replacement. Sixty-one percent of cases had replaced their windows, and a further 46 percent had added attic insulation. Interestingly, the “other” responses added up to 32 percent of the total cases, making them collectively the third largest measure. The “other” responses are in Appendix D, Question 2. Of the 123 “other” responses provided, 35 comments made reference to the installation of siding, or siding in combination with other measures. Another 35 comments referred to HVAC systems.

Figure 5: Work Done in Homes That Have Weatherized

Percent of Cases70%60%40%20% 50%30%10%0%

2.9%

5.2%

5.2%

6.8%

8.4%

10.7%

11.0%

11.7%

12.0%

16.4%

18.0%

20.6%

24.0%

25.6%

29.0%

32.4%

46.2%

60.6%

Don’t Know/No Answer

Duct Sealing

Baseline Electricity Reduction Measures

Dense-Pack Sidewalls

Air Sealing

Water-Heating Reduction

Seal and Insulate Ducts

Smart Thermostats

Floor Insulation

Furnace Cleaning and Tune-Up

Refrigerator

Sidewall Insulation

Compact Florescent Lamps

Door Replacement

General Heat Waster

Other

Attic Insulation

Window Replacement


Of the 383 respondents who completed this part of the survey, 370 reported who carried out the weatherization amendments to their homes. A complete breakdown of these responses is given in Appendix D, Question 3. More than half of respondents (53 percent of cases) said contractors or specific companies did the work. Another 37 percent of cases reported that the work had been carried out by themselves, family, or friends. These percentages overlap to some degree due to answers like “self and contractor” or “son-in-law; Window World”.

The final questions in this section asked respondents if they would recommend weatherization to others, and what were the reasons behind their decisions. Ninety-six percent said that they would recommend weatherization, and only four percent said that they would not. For those respondents who would recommend weatherization, most of the reasons they gave (85 percent of cases) concerned saving energy and money; but ten percent of cases also mentioned making their homes more comfortable. These responses are included in Appendix D, Question 3b.

Not At All Important

Very Important

1 2 3 4 5

Comfort 2.0% 1.4% 7.5% 14.8% 74.2%

Safety 1.5% 2.3% 7.0% 12.2% 77.0%

Energy Consumption 3.2% 4.7% 15.3% 25.0% 51.8%

Attractiveness 4.5% 3.6% 22.3% 29.2% 40.5%

Table 2: Relative Importance of Selected Features of Homes

Table 3: Required Return on Investment for Weatherization

Percent of Responses15 Percent 17.5%30 Percent 25.5%50 Percent 47.6%Other 9.5%

Table 4: How Much Are You Willing to Invest to Have Your Home Weatherized?

Percent of ResponsesNone 46.7%Under $1,000 26.5%$1,001 to $5,000 19.9%$5,001 to $10,000 4.0%Over $10,000 2.8%

Households That Have Not WeatherizedAbout Housing and Weatherization

Survey participants who had not weatherized their homes were first asked to consider four aspects of their homes and rate their importance on a scale of 1 to 5, where 1 meant “not at all important” and 5 meant “very important”. As seen in Table 2, safety and comfort were given higher ratings than energy consumption or attractiveness.

The next section of the survey dealt with respondents’ familiarity with weatherization, and their interest in pursuing improvements to their own homes. When asked if they would be interested in learning about home weatherization, just over one third (36 percent) said yes. They were then given three options, and asked to select the one they considered would be the main benefit of weatherizing their homes:

• Saves Energy• Lowers Fuel Bills• Improves Health and Safety

Nearly half of respondents (49 percent) anticipated that lowered fuel bills would be the greatest advantage to weatherizing their homes, followed by 37 percent who chose saving energy.

Survey participants were then presented with 16 weatherization measures and asked to rank the top three they would be most interested in should they consider having their homes weatherized. As shown in Figure 6,


this respondent group (i.e. those who had not previously weatherized their homes) was most interested in replacing their windows (in 51 percent of cases), followed by attic insulation (40 percent of cases).

The next pair of questions addressed respondents’ financial willingness to proceed with weatherization. Respondents were first asked what percentage return on their investment would be necessary for them to consider weatherization. Table 3 shows that the majority of respondents would require a substantial return—around half (48 percent) said they would want to see a return of 50 percent, and around another quarter (26 percent) said it would take a 30 percent return to convince them to weatherize. As shown in Table 4, respondents who had not already done so were generally reluctant to invest money in weatherization measures. In fact, close to half (47 percent) said they would not be prepared to devote any money to weatherization at all.

Familiarity with the Arkansas Weatherization Assistance Program

When asked, 82 percent of respondents said that they were either “somewhat” or “very” unfamiliar with AWAP, and only 18 percent said they were “somewhat” or “very” familiar. When asked if they had applied for assistance from the program, 81 percent said “no”, and only 19 percent answered “yes”. Of those who were familiar with AWAP, 25 percent first heard about it from a friend, relative, or neighbor. Sixteen percent learned about the program through public service announcements on television or radio, and another 13 percent through enclosures with their electric bills. When asked how they would prefer to learn more about the services offered by AWAP, 54 percent of respondents said by mailings to their homes, followed by 26 percent expressing a preference for public service announcements on television.

Figure 6: Weatherization Measures of Greatest Interest to the General Population

Percent of Cases60%40%20% 50%30%10%0%

3.2%

4.0%

4.3%

4.6%

4.6%

5.5%

5.5%

6.4%

9.0%

10.1%

13.3%

14.5%

17.6%

17.9%

25.1%

27.7%

39.6%

51.2%

Baseline Electricity Reduction Measures

Air Sealing

Duct Sealing and House Pressure Reduction

Refrigerator

Other


Water-Heating Reduction Measures

Dense-Pack Sidewalls

Furnace Cleaning and Tune-Up


Smart Thermostats

Sidewall Insulation

General Heat Waster

Floor Insulation

Door Replacement

Don’t Know/No Answer

Attic Insulation

Window Replacement


Housing and Energy Use

This section of the survey addressed issues about respondents’ housing that impacts energy use. As seen in Table 5, a sizable majority (72 percent) have gas or electric furnaces for heating their homes. For cooling, 79 percent of respondents reported having central air conditioning, and 19 percent used window units. The respondent group was fairly evenly divided in terms of the energy source they used for heating water, with 50 percent using gas and 48 percent using electricity. While 72 percent of survey participants reported having an attic, only 11 percent have basements. The presence of an attic can contribute to heat loss if inadequate insulation or air leaks allow warmth to migrate from the living area. Because these losses are made up by infiltration from outside the living areas, basements may also affect energy efficiency.

A large majority of respondents (79 percent) lived in single-family homes, followed by 13 percent living in

Figure 7: How Many People Currently Live in Your Household?

40%30% 35%20%10% 25%15%5%0%

29.1%

38.1%

16.9%

8.7%

7.3%





Number of People Living in Household: 5 or More

mobile homes. Homeowners accounted for 82 percent of survey participants, and 17 percent were renters. When renters were asked if any of their energy costs were included in their rent payments, 88 percent answered

“no”, and 11 percent said that all were included. As seen in Figure 7, the percentage of single-occupant households in the general population that have not weatherized is 29 percent. Thirty-eight percent of the households that have not weatherized have two occupants.

Participants reported an average (mean) monthly cost of $160 for electricity and $99 for gas. They were then asked to rate the cost of their energy bills using a scale of 1 to 10, where 1 equaled “too low” and 10 equaled “too high”. Approximately a third of respondents (34 percent) placed their energy costs at 5 on the scale, and close to a quarter (24 percent) placed their costs at 10, the very top of the scale (Figure 8).

Table 5: What Type of Home Heating Do You Have?


Gas Furnace 39.6%

Electric Furnace 32.4%

Other 11.3%

Heat Pump 8.9%

LPG/Propane Furnace 6.5%

Electric baseboard 0.9%

Oil Furnace 0.3%


Thirty-four percent of respondents said that they used supplemental heating sources in addition to the primary heating source in their homes. Taken as an average, these supplemental heating sources accounted for 28 percent of their total home heating. Respondents were also asked if they used a gas or electric oven or stove as a supplemental heating source, to which 12 percent answered that they did.

Figure 9: Which of the Following Categories Represents Your 2010 Household Income from All Sources, before Taxes?

Figure 8: Using a Scale of 1 to 10, Where on the Scale Do You believe the Cost of Energy Service to Your Home Is?

40%30% 35%20%10% 25%15%5%0%

1.5%

0.6%

3.1%

5.2%

34.0%

8.3%

8.0%

12.0%

3.7%

23.6%

1 (Too Low)

2

3

4

5

6

7

8

9

10 (Too High)

25%20%10% 15%5%0%

20.4%

19.7%

13.7%

9.2%

8.5%

6.7%

7.4%

14.4%

Less Than $15,000

$15,000 to $25,999

$26,000 to $35,999

$36,000 to $45,999

$46,000 to $55,999

$56,000 to $65,999

$66,000 to $75,999

$76,000 or More

Demographics

Members of the general population who responded to the survey were 76 percent white and 21 percent black. Forty-five percent reported that the highest educational level they had achieved was high school or less, 21 percent reported some college or vocational training, and 34 percent had college degrees. As shown in Figure 9, a sizable share of respondents (40 percent) had a 2010 household income less than $26,000.


W E A T H E R I Z A T I O N P R O G R A M S A v I N G SEconomic benefits were evaluated by gathering energy usage data for actual AWAP customers. The prior year’s usage

was then compared to that of the year following completion of the weatherization measures. Savings from the customer records were used to compute the average energy savings per household. This average was applied to the total number of units weatherized from the beginning of the program in 2009 through projects completed by December 31, 2010 to generate the total energy savings of the program.

The PRInceton Scorekeeping Method (PRISM®)

Energy conservation programs, like the Arkansas Weatherization Assistance Program, are funded by external sources that require periodic energy usage audits to ensure the efficacy of the programs. Accurate energy consumption scorekeeping is important because many utilities in the U.S. have undertaken extensive retrofit assistance programs for their customers. Many past energy conservation programs have lacked reliable energy savings monitoring and relied, instead, on the number of customers served or dollars spent. It should be noted that energy savings are intrinsically measurable through the use of billing records, and the utility readings are readily adjustable for weather conditions that affect energy consumption from one year to the next via local temperature data.1

The PRInceton Scorekeeping Method (PRISM®) provides a reliable basis for comparison of energy consumption for individual houses. PRISM® is a statistical procedure that estimates energy savings that are adjusted for weather conditions from utility billing energy use readings.2 PRISM® combines monthly billing data and daily temperature data to derive a “normalized” (i.e., weather-adjusted) index of annual consumption of energy resources such as electricity or natural gas. This index is referred to as NAC (Normalized Annual Consumption). For each house being analyzed, PRISM® calculates total NAC for the period of study. If weatherization retrofit procedures are undertaken, PRISM® will also compute the savings due to the weatherization procedures as the difference in the NAC before and after the procedures. PRISM’s® results have meaningful interpretation in terms of base-level versus heating/cooling consumption.

1 Fels, M. R. (1986). PRISM: An Introduction. Princeton, NJ: Center for Energy and Environmental Studies

2 Fels, M. R., Kissock, K., Marean, M. A. & Reynolds, C. (1995). PRISM: Advanced Version 1.0 Users’ Guide. Princeton, NJ: Center for Energy and Environmental Studies

PRISMAdvanced Version 1.0

®

10,000 1000 100 10 1 kWhper divK I L O W A T T H O U R S


Weatherization Savings for the Sample Houses

Table 6: Total Energy Usage before and After Weatherization and Annual Energy Savings

Total Sample Energy Consumption

Utility Type Electricity Natural Gas

Units kWh CFT

Number 677 365

Normalized Annual Consumption

Pre-Retrofit 7,783,315 225,363

Post-Retrofit 6,725,982 186,713

Normalized Annual Savings 1,057,321 38,637

Percent Savings 13.6% 17.1%

Average Sample Energy Consumption

Utility Type Electricity Natural Gas

Units kWh CFT

Normalized Annual Consumption

Pre-Retrofit 11,497 617

Post-Retrofit 9,935 512

Normalized Annual Savings 1,562 106

Percent Savings 13.6% 17.1%

When gathering usage information from utility companies, several issues arose. The foremost issue, customer confidentiality, was partially addressed by the consent section in the form that customers completed as part of the application process. The utility companies take their responsibility to guard their clients’ information very seriously. Before releasing any data, each record requested was verified against the application forms by the utility companies. This verification process resulted in a massive amount of work for the utilities that had to be done by staff that already had duties that occupied their time. This was further complicated by the period of the data requests, which required accessing historical records not normally available. In addition, the utility companies themselves had no obligation or incentive to provide this information. They cooperated solely out of their desire to help. The electric and gas utilities that served the largest numbers of customers in Arkansas agreed to take on the task and provide data to IEA for the study. Since they served large numbers of customers across the state, it was decided to utilize the customer records they provided as a sample to expedite the data gathering process. We thank these companies for their help. A map of Arkansas utility customers and weather stations is provided in Appendix E.

A to ta l o f 3 ,890 houses were g iven weatherization assistance in Arkansas between 2009 and 2010. Of these weather iza t ion participants, the electric util i ty company provided 1,063 billing records and the gas utility provided 538 billing records for possible energy savings evaluation. Due to lack of complete billing information and other statistical anomalies, we found that the billing data for 677 electricity customers and 365 gas customers were usable for energy consumption evaluation using PRISM®. Table 6 shows the total and average NAC and savings for the above electricity and gas customers that received weatherization assistance. From the sample of electric customers, we determined that the average customer saved an estimated 1,562 kWh (kilowatt hours) of electricity per year due to weatherization assistance. For houses using natural gas (for home or water heating), weatherization assistance is expected to reduce average annual consumption by 106 thousand cubic feet (CFT) per unit. The sample of houses evaluated in our analysis experienced an average annual reduction in electricity usage of 13.6 percent and a 17.1 percent reduction in natural gas usage due to the weatherization measures undertaken.


Arkansas Weatherization Assistance Program

Economic Analysis

In this initial study, a total of 3,890 houses were weatherized during FYs 2009 and 2010, at a cost of $24,491,029. We assume that all of the houses in the program experienced the same savings as the sample houses—i.e. that each house would have an annual reduction in electricity usage of 1,562 kWh per year, and each house using natural gas would experience an average reduction in 106 CFT per year. The current (January 2013) residential electricity price in Arkansas is $0.09 per kWh and the natural gas price is $9.31 per CFT.3 Assuming these average annual energy usage savings and residential energy prices, the average annual monetary savings per house is $136 for electricity and $986 for natural gas (Table 7).

All of the houses in the program used electricity and 49 percent used natural gas. This means that the total annual energy savings for program participants was $2,409,458 ($530,981 due to reduced electricity usage, and $1,878,477 due to less natural gas being consumed).

3 Residential electricity and natural gas prices are from the Energy Information Administration, U.S. Department of Energy.


Total AWAP Savings (dollars) $2,409,458

Discount Rate 0.15%

Weatherization Durability (years) 20

Net Present value of Savings (dollars) $47,438,465

AWAP Cost $24,491,029

AWAP benefit/Cost Ratio 1.94

It is expected that the weatherization measures undertaken by AWAP will last twenty years on average. As a consequence, the benefits (energy savings) and costs (installation cost) should be evaluated over a 20-year period of time to capture all of the expected benefits and costs of the AWAP modifications. In order to do this, we must evaluate the present value of the program’s energy savings over the expected life of the weatherization measures, and compare it to weatherization costs ($24,491,029). The present value (PV) of the energy savings is computed according to the following formula:

The present value of the program’s benefits is simply the sum of the energy savings (ES), over the expected life of the weatherization measures (20 years), taking into account that money generated in the future has less face value than it has today. The reduction in face value is captured via an interest rate (i) that measures the time value of money. We used the most current, 5-month average Federal Funds Rate, or 0.15 percent as our interest rate.4

The $24,491,029 investment in 3,890 housing units of weatherization measures resulted in an annual average reduction of 1,562 kWh of electricity and 106 CFT of natural gas usage per housing unit. Approximately 49 percent of the housing units in the weatherization programs used natural gas for water and/or space heating. These reductions in energy usage resulted in estimated average annual savings of $2,409,458 for all recipients of the weatherization services. Over the life of the weatherization measures, it is expected that the weatherization measures will save the recipients a total of $47,438,465, or about $1.94 for every $1 invested.

Table 7: Arkansas Weatherization Assistance Program Economic Analysis

UnitsElectricity

kWhNatural Gas

CFT

Normalized Annual Savings (units) 1,562 106

AR Residential Price ($/unit) $0.09 $9.31

Average Savings (dollars) $136 $986

Total Units Assisted 3,890

Utility Usage 100% 49%

AWAP Utility Savings (dollars) $530,981 $1,878,477

20 ES

PV = ∑ (1+ i )t

t = 0

4 Federal Reserve Bank of St. Louis. [n.d.] FRED Economic Data. St. Louis, MO: Author.


Arkansas Weatherization Assistance Program Greenhouse

Emissions Savings

One method of determining the greenhouse emissions saved by the Arkansas Weatherization Assistance Program is to compare the program’s savings in reduced electricity and natural gas use to the emissions of carbon dioxide (CO2) that would have been generated by the saved electricity and natural gas. Again, a total of 3,890 houses were weatherized in this initial study during FYs 2009 and 2010. We assume that all of the houses in AWAP experienced the same savings as the sample houses—i.e. each house would have an annual reduction in electricity usage of 1,562 kWh per year and each house that uses natural gas would experience an average reduction in 106 CFT per year. The U.S. Environmental Protection Agency (EPA) reported that household use of natural gas generates approximately 0.12 pounds of CO2 for every cubic foot of gas consumed.5 The CO2 emissions’ intensity of electricity is complicated due to there being multiple fuels used to generate electricity, which varies according to which state is considered and for what time period. Table 8 provides the U.S. Department of Energy’s estimates of CO2 intensities and generated electricity by fuel type (coal, natural gas, and petroleum) in Arkansas from 1990 to 2010. Using the 2010 values, the estimated pounds of CO2 generated per kilowatt hour of electricity produced is 2.12.

Using the CO2 emission intensities given above, the average annual CO2 emissions savings for each house in the program was 3,305 pounds of reduced CO2 emissions due to reduced electricity use, and 12,719 pounds of reduced CO2 emissions due to reduced natural gas use (see Table 9). As mentioned earlier, all of the houses served by AWAP used electricity, and 49 percent used natural gas. This means that program participants reduced their total annual CO2 emissions by 16,826 metric tons (5,831 due to reduced electricity usage, and 10,995 due to less natural gas being consumed).

A metric ton of carbon dioxide is more appropriately interpreted as a volume, not a weight.6 The density of CO2 in its pure form is 0.1234 pounds per cubic foot—so one pound of CO2 fills about 8.1 cubic feet of space (approximately a cube that is 2 feet on each side). One ton of CO2 would fill about 16,200 cubic feet—a cube that is around 25.3 feet on each side or a weather balloon with a diameter of 31.4 feet.

5 U.S. Environmental Protection Agency (EPA). (2011). Inventory of U.S. Greenhouse Gas Emissions and Sinks: 1990-2009. Washington, DC: Author.

6 Stevenson, G. (2011). How big is one ton of Carbon? The Green Economy. (http://thegreeneconomy.com/what-is-a-carbon).

http://thegreeneconomy.com/what-is-a-carbon


Table 8: Arkansas Electricity Carbon Dioxide Emissions and Power Generation by Fuel Source

CO2 Emissions Intensities Power GenerationCoal Natural Gas Petroleum Coal Natural Gas Petroleum

1990 1.0490 0.6109 0.9021 19,160,989 2,838,913 73,8561991 1.0380 0.6035 0.8479 19,573,925 2,504,070 64,2781992 1.0361 0.5690 0.8068 20,030,355 2,584,356 49,6401993 1.0386 0.6003 0.8453 18,025,615 1,928,399 65,6241994 1.0490 0.5944 0.8057 19,780,738 2,284,992 96,4391995 1.0371 0.5736 0.8935 21,506,397 3,091,957 53,2081996 1.0048 0.5990 0.8394 24,339,185 3,086,760 98,2501997 1.0237 0.6028 0.8525 22,760,970 2,242,628 66,6221998 1.0399 0.5930 0.8888 23,140,020 3,704,159 143,8341999 1.0229 0.5799 0.8406 24,612,079 3,764,590 141,4752000 1.0412 0.5887 0.8523 24,073,573 3,183,788 206,9912001 1.0358 0.6186 0.8395 24,678,344 1,874,675 846,1052002 1.0347 0.6163 0.8633 22,986,650 1,755,867 136,1342003 1.0103 0.6290 0.8519 23,422,401 597,283 263,9822004 1.0009 0.6845 0.8304 25,248,810 208,148 476,1332005 1.0076 0.6101 0.8498 22,940,659 645,578 162,9612006 0.9994 0.5371 0.9542 24,095,405 1,039,917 135,2912007 1.0050 0.5383 0.8352 25,642,175 1,052,632 76,2122008 1.0066 0.5740 0.8051 25,993,257 955,954 57,1582009 0.9981 0.5312 0.8158 24,986,333 944,559 80,9622010 0.9922 0.5394 0.8044 26,421,729 2,020,347 37,140

Note: Emission intensities are in metric tons per megawatt hour. Electricity generation is in megawatt hours.

Source: Energy Information Administration, U.S. Department of Energy. [n.d.]

Table 9: Arkansas Weatherization Assistance Program Carbon Dioxide Savings Analysis

UnitsElectricity

kWhNatural Gas

CFT

Normalized Annual Savings (units) 1,562 106

CO2 Emissions Rate (lbs./unit) 2.12 120.16

Average CO2 Emissions Savings (lbs.) 3,305 12,719

Total Units Assisted 3,890

Utility Usage 100% 49%

AWAP Utility CO2 Savings (metric tons) 5,831 10,995

Total AWAP CO2 Emissions Savings (metric tons) 16,826


P L A N N I N G S E S S I O N F A C I L I T A T I O NIn order to assist AWAP with their plans for the

future, IEA attended their July 2012 conference in Springdale, Arkansas and assisted with their planning sessions. IEA facilitators Jim Feldt, Michael Gerfen, and Denise Leeson-Provost conducted the sessions. For these planning sessions, participants were asked to take the position that time had passed and it was now 2015. AWAP had successfully made the transition to become the best weatherization program in operation and an example to others. They were then asked to list what the program would look like then, how they got there, and the things that had been done to make this transition. Images of the notes taken during the session are presented in Appendix F.

In the broadest sense, the goal for reinventing the Arkansas Weatherization Program is to create a

weatherization initiative that is universally understood, and recognized as a valuable contributor to the well-being of the people of the state and its communities. The reinvented AWAP would serve a wide range of market segments and provide a consistently high quality of service, resulting in greater efficiency and conservation of energy. The intention is to have this goal achieved in such a way as to make the greatest possible use of partners and allies (leveraging resources), which would foster a more holistic and community-wide approach and commitment to achieving a wiser use of energy. AWAP will attempt to enact that goal by pursuing the strategies that are presented in the following section of the report. More specific action items that could be implemented under these strategies can be gleaned from the sections that report the work accomplished during the participative planning process.

Jim Feldt Michael Gerfen Denise Leeson-Provost


AWAP Reinvention StrategiesEnergy Audits and Efficiency as a Routine Part of Buying a Home

Work to have an energy audit, efficiency rating, and perhaps even certification of energy efficiency become a routine and everyday part of the process of constructing, rehabilitating, buying, selling, and financing a house.

Make It Easy for Owners to Finance Weatherization

Help to develop and deploy a variety of ways that owners of houses and other buildings can finance weatherization of their properties.

Stable Funding for Services to Low Income Households

Seek a stable funding stream derived from multiple sources to pay for the provision of energy audits and weatherization services to lower income homeowners, which has been a central and priority component of AWAP.

A Single Lead Agency for the Broad Weatherization Effort

AWAP must evolve into the single lead agency for weatherization in the state and then coordinate what have been disjointed efforts. Links should be fostered among the variety of players involved at the different levels, as well as with the energy efficiency and weatherization efforts of the utility companies serving the residents and property owners of the state.

Clarify the Product, Services, and “Rules of the Game”

More accurately define the “product” offered to property owners; the dimensions of the services offered in weatherizing structures (whether homes, office buildings, commercial properties, and so on); the rules, regulations, and guidelines that control the behavior of providers; and what is done to ensure that services are performed properly and at a high quality so that customers feel assured about what they are buying.

Promulgate and Enforce Standards and Certification

Build upon the clarification of the weatherization concept and establish a set of standards for use throughout the industry in Arkansas, the certification of workers, the qualification of monitors and evaluators, the certification of energy efficient structures, and periodic recertification of workers backed by continuing education requirements. Develop enforcement mechanisms so that standards are met and customers seek out only vendors with certified workers.

Ongoing and Wide-Ranging EducationEngage in an ongoing education of customers, providers, and potential partners.

Collecting and Using Data for Continuous Improvement and Informed Decision Making

Ensure that a better job is done of collecting data and complete the feedback loops so that what is learned from the data informs decision-making throughout all aspects of weatherization.

• Use the data to assess the quality of training of workers.

• Determine whether performance standards are met and the need to adjust standards.

• Ascertain the sort of return on investment that property owners can realize from weatherization improvements.

• Investigate whether there is consistent evaluation of work performed.

• Answer such questions as the ability of weatherization to mitigate the reliance of low-income households on annual LIHEAP assistance.

Grow the Fee-for-Service Component to Serve a Range of Homeowners and Other Property Owners

While continuing to serve low-income households, break into new markets by providing energy audits and weatherization services to homeowners across the full range of incomes, to governments that own and maintain buildings, to owners of commercial properties, to landlords, and to businesses.

Use Pilot and Demonstration Projects for Multiple Payoffs

Make use of pilot and demonstration projects to learn about what works best for different markets, to establish best practices within the state, to measure the benefits that accrue to an owner and the rate of return on investment, and find persuasive arguments that can be used as part of the education and marketing effort to convince other potential customers to buy weatherization services.

Certification of Energy Efficient Governments and Communities

Strive to meet some of the unique needs of governments and communities. Help to establish the means by which governments and communities can be certified as energy efficient units so that they can make this part of their economic development and marketing efforts.


Participative Planning ProcessDescription of the Process

Participants worked in breakout groups to offer their thoughts and advice related to five facets of the reinvention

of AWAP. In the first round, they addressed three topics:

In the second round, they addressed two additional facets:

Quality of Service Leveraging New

Markets Communications Community Efficiency


Each of the groups also addressed three subtopics,which were common across groups:

a) The Future Regarding Quality of Services that Could Exist in 2015b) Factors that Make It Easier or Harder to Achieve the Futurec) Strategies and Action Items (Some of Which may be Low-Hanging Fruit)

Each group was assigned one of the five major topics, and participants were free to choose which group they wished to participate in. To ensure the groups were more or less equal in size, some participants were asked to consider joining their second choice of group.

As mentioned previously, IEA facilitators conducted all the breakout sessions. During the breakout sessions, the groups were asked three fundamental questions regarding the reinvention of AWAP:

• Given that in 2015 WAP has been successful in reinventing itself, what does this aspect of the reinvented WAP look like? Paint the picture of what success will look like in regard to this aspect.

• What are the factors that would either make it easier or harder for WAP to succeed in this part of its reinvention of itself?

• What are some of the actionable things that could be done to overcome the challenges, build upon the assets, and achieve this portion of the successful reinvention?

Later in the day, the work of the breakout groups was reviewed by all of the participants. The lead facilitator managed this review and discussion of the work of the groups. The facilitator also identified themes that he had observed across the work accomplished by the breakout groups.

The section above presents the themes that the facilitator observed. These themes constitute the broad strategies that could be used by AWAP to reinvent weatherization. Specific action items that could be used to implement these strategies can be found in the suggestions offered by the groups in the different breakout sessions.

The sections that follow present the work that was accomplished during the breakout sessions. All of the groups’ comments on the five major topics are arranged by topic, and then subdivided by the three subtopics. A review of the comments from any one group reveals a fair amount of overlap in the discussion of the three subtopics.


1 Quality of Service Group

a) The Future Regarding Quality of Services that Could Exist in 2015:

• State of the art training centers are available.

• Full data sharing among training centers.

• Analyze data and make inputs.

• Data coming from community action agencies.

• Consistent training is provided.

• Field guide will be fully understood.

• State monitors have the same qualification training as agency inspectors.

• Ongoing improvement.

• Centralized monitoring function that provides consistent evaluations.

• Evaluation will come from training function only.

• The state of Indiana serves as the model: the audit data comes back to training centers, they use the data to determine needed corrections, and they implement the corrective actions.

• All contractors will be certified or licensed.

• All services will be fairly priced.

• No unnecessary work will be recommended or charged for.

• Standard pricing ranges.

• Step by step procedures that are applied for the verification of each activity are provided. Audit software is up to date and kept current. All changes are communicated throughout the system and done automatically.

• Third party verification of work done is done consistently.

• There are sufficient third party verifiers.

• Cost effective savings are being realized.

• Real-time data are provided online to utilities.

• Operation standards of performance are consistent throughout the system, i.e. federal and state.

• Single point of entry for all activities, data, and verifications using a web-based portal.

b) Factors that Make it Easier or Harder to Achieve the Future:

• Utilities held to different standards than AWAP: data capture, work to be done (i.e. cost effectiveness), and reporting.

• Inconsistent interpretation of standards and procedures on the part of the state.

• Monitors not required to attend any training.

• Inconsistent funding: On the part of federal government, there is uncertainty about funding levels and at the state level funding is unstable.

• Data collection challenges from consumers.

• Not enough Energy Raters.

• Real estate, banker, and appraiser environment—not trained on the value of weatherization on homes.

• No multi-family audit available.

• WAP as a whole have great personnel.

• Training centers.

• Good partnership with utilities.

c) Strategies and Action Items (Some of which may be Low-Hanging Fruit):

• Provide consistent training across the system.

• Close the feedback loop on training.

• Educate the public on the savings from weatherization.

• Mandate third-party verification.

• State agency monitors should be certified, for example, as a BPI home energy professional.

• Improve relationship with state and federal legislators on the weatherization program.

• Profit and nonprofit agencies come together to improve the working relationship and to share best practices.


2 Leveraging Group

a) The Future Regarding Leveraging that Could Exist in 2015:

• A stable funding base has been established to expand services to low income households.

• Broader ranges of partnerships have been formed.

• There is a capacity for coordination for whole-house weatherization with funding from multiple partners.

• There is a more widespread knowledge of the resources available.

• We are communicating information about the partnerships.

• No “silo programs” are developed.

• All of the bits and pieces of weatherization work together.

• A case management approach is used.

• There is council planning for case managers.

• Weatherization is driven by a sustainable structure model and not by politics.

• Leadership for weatherization is in place that helps achieve forward movement no matter the changes in the external environment.

• The PSC has made it easier to target low-income households.

• There is one coordinating entity and one portal for entry in the system.

• Lenders have embraced the Community Reinvest Act.

• Weatherization is more proactive and less reactive.

• Weatherization works with other businesses (e.g., Home Depot, Lowes, roofers, solar power) and convinces them that growing weatherization will help them to grow their own businesses.

• There is designated funding used to serve the low-income segment.

• Partnerships with community foundations help to mobilize local resources.

• Water, gas, power resources rationing (conservation).

b) Factors that Make it Easier or Harder to Achieve the Future:

• The costs are high due to inefficient administration of the program.

• The waiting list and point system is inefficient.

• We lack a designated funding stream and end up cutting the pie into smaller and smaller slices while the pie remains the same size.

• The number of applications continues to increase.

• The PSC has the authority to approve projects that focus on the needy (as can be seen in Ohio).


• Develop financing options for those who do not qualify as low-income customers.

• Focus on a project, city, or county by leveraging local resources. Make them a demonstration for what can be done.

• Obtain clarity from the DOE Inspector General.

• Establish a clearinghouse where organizations could go to learn about other organizations with which they could partner. You cannot partner if you do not know who they are and what they do.

• Establish ways to share information, rather than having it hoarded, to foster working together more closely.

• Educate people that we will see increased costs (to our pocket books and to the environment) to generate increased amounts of energy, if we do not conserve and that weatherization is one significant thing that we can do to conserve.

• Leverage the knowledge about the increased extent of cooperation and coordination.

• Obtain the PSC’s approval of programs that are sensitive to and offer financing options geared to the customers in the various income strata that weatherization serves.

• Study what has been done in the State of Washington to determine whether it might benefit Arkansas. They were able to use DOE funding for energy project workshops with community assistance programs; all the CAPs paid a percentage of their funds into the energy project that was then used to hire staff and conduct workshops.


3 New Market Group

a) The Future Regarding New Markets That Could be Achieved in 2015:

• A state leader of the weatherization industry has stepped forward and is leading the way. (The leader is an organization or an office that has authority.)

• The customer base has grown beyond low-income customers and residential buildings.

• A new service area has developed, weatherizing state owned buildings so that the state is a client.

• Word of caution: In the effort to grow into new markets, there is a possibility that the priority of serving low-income customers could get lost. There need to be safeguards to retain this priority.

• Consistent set of retrofitting standards are in place for market segments. This makes it easier to grow into new markets.

• With this redefinition of weatherization, for residential structures: targeting severely energy inefficient homes (SEIH), working on homes across all income classes, and still serving the lowest income segment but growing into higher income classes.

• Flourishing in fees for service (that is, a property owner who personally pays for the energy audit, etc.) so efforts have gone beyond the low-income target.

• Ways are in place to allow someone to pay for the energy audits, e.g., loans, payroll deduction.

• There are tax credits for energy efficient improvements, making it easier to pay and increasing demand.

• There are new service providers in addition to the community action agencies.

• AWAP have broken into home sales and new home construction; energy efficient houses are advertised and sold; there is certification of houses (new or on the market) that are energy efficient.

• People have heard of the program and have a positive image of the program.

• Utility weatherization programs are integrated with the state program; they are line items in the state budget and there is coordination between the programs. There is better funding by the utilities for weatherization.

• The real estate commission is onboard; energy audits are required and are seen as a normal part of the process in selling a home; the energy certification is part of the standard contract and closing process.

• It is easy to find out about weatherization and for someone to educate him or herself. Reliable information is easily found on the Web.

• Utility companies are putting inserts to promote weatherization in their mailed bills.

• There is On-Bill energy audit financing offered by utilities.

• Bankers and mortgage brokers look at energy efficiency as a part of their decision-making process. They see that weatherization adds to the value of a home and improves the borrowers’ ability to repay the loan. They expect to see an energy inspection as part of the usual home inspection.

• Any federal loan for construction or rehabilitation mandates energy efficiency, e.g., ADFA requires this for funding assistance.

• Marketing of weatherization is ongoing and effective.

• The weatherization assistance program serving low-income customers is not burdened with long waiting lists. The program can quickly respond and deliver.

b) Factors That Make it Easier or Harder to Achieve the Future:

• There is currently no lead state agency that is focused on energy efficiency.

• There is not a well-thought-out marketing strategy that has been implemented.

• Financing capacity limits what can be done.

• There is little cooperation between the public agencies and the private sector providers.

• Certification of workers and providers is insufficient.



• Form and charge a PAC technical sub-committee to devise and routinely update standards and requirements for certification.

• Require training that leads to certification of workers.

• Require continuing education for re-certification of workers.

• Lay out the ties to the financing mechanisms for work that is done to set standards and performed by certified workers.

• Establish cross training between the WAP and the AWP programs.

• Place both WAP and AWP under a single state agency.

• Set up a pilot program with ADFA using bond or ADDI funding that mandates an energy audit and efficiency improvements to qualify for rehabilitation or purchase.

• Mandate energy inspection and certification for all new construction.

• Enter into cooperative agreements with homebuilders, realtors, and bankers.

• Have Arkansas sell itself as a great place to live and work because it is an energy-efficient state.

• Enact legislation to implement bond financing for energy conservation projects (that is, Amendment 89).

• Utility firms should track the performance of structures that have been energy audited and had efficiency improvements made. They would collect and analyze quantitative data on the improved structures that they serve and then “publish” the information in the aggregate for the benefit of owners and as a way to promote energy efficiency to others.

• Opower program is offered by utility companies that inform owners about their energy usage compared to a set of peers (that is, compare apples to apples). They would offer tips and programs for weatherization.

• Establish an energy efficient community program. Develop the standards and allow communities to seek certification. Help them to promote their status to potential residents and business people.

• Energy Jobs in the Economy program (designation).

• Establish a glossary of terms and the jargon used in the industry. Offer this as part of the effort to educate consumers and other players in the large weatherization picture.

• Create a Website for marketing of weatherization and for education of customers.

• Use YouTube for education and marketing.

• Establish pilot or study houses in regions of the state. Offer some incentives to owners (e.g., reduced cost services) who agree to have their energy use tracked and to report their behavioral changes over the long-term. Use these pilots to promote weatherization and to educate customers.

• Study WAP energy savings and LIHEAP assistance to assess the payoffs. Determine if LIHEAP requesters that are referred to AWAP services and who weatherize their homes do not request LIHEAP assistance in the future.

• Establish a state carbon credit program. (Look at what is being done in Maine and by Joan Choate who is working with NASCSP.)


4 Communications Group

a) The Future Regarding Communications that Could Exist in 2015:

• Communication is quick and immediate.

• Accurate information is disseminated.

• Information is concise.

• Information is timely.

• Messages are communicated that appeal to different market segments. Know your audience and speak to your audience.

• There is an education regarding the benefits and impacts of weatherization.

• Leveraging knowledge, talent, and in-kind donations is done to improve communication.

• There is a spokesperson for weatherization, such as an Arkansas meteorologist.

• There are competitions and awards for classes to develop videos and other communication (perhaps using social media) for weatherization.

• A five-year layered marketing plan and strategy is in place that uses television, video, social media, door-to-door campaigns, civic groups, etc.

• Accurate information has been communicated to customers so that they have a reasonable set of expectations.

• Interagency agreements have been made.


• Going out into the communities.

• Good success stories and testimony.

• Bad press.

• Lack of funding.

• Dissatisfied clients.

• Disjointed and confusing communication.

• Accurate and timely data regarding ROI.

• Negative websites.

• Positive stories.

• Billboard and yard signs, have neighbors over, use as a teaching moment; savings of $X per month.

• News media focuses on the negative.

• Reality shows.

• Partnerships with news and non-profits.

• Elevator pitch.

• Clients have unreasonable expectations.

• Tommy Sanders.

• P. Allen Smith.


• Establish consequences for unjustified complaints.

• Set up a call center and/or online reporting system that customers can use.

• Make it possible for an owner to apply for weatherization on-line.

• Use the call center as a source of information to educate workers, monitors, etc. about complaints.

• Create safeguard in the data entry system.

• Collect data (on energy savings and ROI) and stories about satisfied customers and those who benefit the most.

• Issue a newsletter that presents facts, talks about green jobs, provides information about best practices, etc.

• Write stories that have broad appeal.

• Establish community competitions for energy conservation.

• Measure environmental protection and promote improvements.

• Establish interagency agreements.

• Hire returning disabled veterans to staff the call centers. Promote the good that weatherization does for homeowners and for the veterans.

• Use disabled veterans to do client education. The VA has funds that could be used to train them and for hiring them.


5 Community Efficiency Group

a) The Future Regarding Community Efficiency That Could Exist in 2015:

• A healthy home initiative has brought the health care industry into the large weatherization coalition. Homes are audited for energy efficiency and for health issues. Services can be offered and there is funding for improvements for efficiency and for healthy residents.

• There is a single point for dissemination of information to the public—a one stop shop.

• PACE financing is used to finance energy efficiencies. Properties are assessed for their “clean energy” standing.

• One community is selected (that is, they are selected from among a number of applicants) to serve as a pilot to test the community efficiency initiative. What is learned is then applied across the state.

• Every home that goes into foreclosure receives an energy audit and improvements before it goes back on the market.

• Bankers and other mortgage lenders incorporate a home’s energy costs into determining an applicant’s ability to pay off a loan.

• SAVE (Sensible Accounting to Value) legislation is passed.

• There are many energy efficient communities promoting themselves as such.

• More businesses are performing weatherization as a part of the HEAL program.

• Subsidized energy audits are offered for existing real estate.

• Small Business Administration is providing loans to businesses to start or expand weatherization businesses.

• The banking industry uses energy savings as part of qualifying for a mortgage.

• The real estate industry has found the best way to sell energy efficient homes.

• The state has an effective marketing effort for the weatherization program that uses all forms of media. It uses the trade, vendors, suppliers, and allies to market weatherization.

• First time homebuyer programs are educating these consumers about the advantages of an energy efficient home.

• The federal and state governments have policies in place that require industries involved in all aspects of energy efficiency to create a coordinated system that facilitates greater energy efficiency.

• Continuing education units are required for all workers in energy efficiency related industries.

• The lead organization has developed carbon emissions programs and uses the money from the sale of carbon credits to reinvest in the weatherization assistance program.


• Renters have some of the highest utility bills. There is no way to assist them in the weatherization of their rental units.

• Property owners of rental property are not required to contribute to weatherization.

• The need for greater energy efficiency in public housing is not being addressed.

• There is not a healthy homes coalition or a healthy homes initiative.

• Bankers, realtors, builders, etc. do not know enough about energy efficiency.

• There is no community energy efficiency program in the state.


• Provide market training to agency members, vendors, suppliers, those in the trade, etc.

• Have the DOE enter into an interagency agreement with state agencies to enable them to enter into interagency agreements with local governments, nonprofits, etc.


2 0 1 3 F U N D I N G A L L O C A T I O N F O R M U L AThe 2013 funding allocation formula is based on

methodology similar to that used by the Department of Energy (DOE) to allocate state-level funding. This formula is driven primarily by the number of persons living below the poverty level, and by climate conditions; with additional input based on the age of the housing stock.

The factors used in the formula are:• Population Below Poverty Level,

given a weight of 80 percent• Annual Average Heating and Cooling Degree

Days, given a weight of 10 percent• Percentage of Houses Built Prior to

1990, given a weight of 10 percent

Data on the population living below the poverty level is from the U.S. Census Bureau’s American Community Survey (ACS), 2007-2011, 5-Year Estimates, and forms the second part of the allocation formula. The total number of individuals living below the poverty level within each county is used for its representation of local economic conditions. Using the total below poverty, rather than the percent below poverty, also captures the size of each county’s population eligible for assistance.

The annual average heating and cooling degree days is based on data from stations in Arkansas reported to the National Oceanic and Atmospheric Administration (NOAA). Emphasis was placed on heating degree days by giving them a weight of 90 percent, and the cooling degree days 10 percent. The NOAA data used was monthly

data from across Arkansas from 1981 through 2011. In counties where there were two or more reporting weather stations with complete data for this period, the data were averaged. For counties without 30-year averages, the data from neighboring counties were averaged. Each county’s average degree days were divided by the state’s average degree days and this percentage is the second factor in the allocation formula.

The last factor, also based on ACS 5-year estimates, addresses the age of housing in each county. The percentage of houses built prior to 1990 was chosen, because even the newest of these homes are now 24 years old, and were built before there was as much emphasis on energy efficiency. These houses are also likely to need additional repairs and upgrades due to their age.

Each of these factors was multiplied by the weights given previously and summed to yield a total weight for each county. Each county’s weight was then divided by the state’s total weight and adjusted so the percentages for the counties sum to 100. The county percentages can be summed as required to generate the allocation appropriate to each administrative entity.

This formula was updated by the University of Arkansas at Little Rock’s Institute for Economic Advancement (IEA). IEA worked with J.D. Lowery at the Arkansas Economic Development Commission’s Energy Office to develop the final version of the allocation formula. The NOAA data was obtained from their website (www.noaa.gov), and IEA’s Census State Data Center provided the Census data.

www.noaa.gov


A P P E N D I C E SA - F

Arkansas Weatherization Assistance Program - Ai - UALR Institute for Economic Advancement

A P P E N D I x AAWAP Client Survey Instrument

Arkansas Weatherization Assistance Program - Aiii - UALR Institute for Economic Advancement

Awareness and Implementation

3.

Arkansas Home Weatherization Assistance Program

2011 Client Survey

4. As a result of this check of your home, did aservice provider come and weatherize your homeby doing such things as sealing air leaks or addinginsulation?

Yes

No

Don’t know

As part of the assistance (provided by ArkansasDepartment of Human Services), did someonevisit your home to see what might be done toimprove its energy efficiency?

Yes

No ------> Go to Question 14

Don’t know------> Go to Question 14

What type(s) of materials were provided?6.

How easy would you say these materials were tounderstand? Would you say they were. . .

Very easy to understand

Somewhat easy to understand

Somewhat difficult to understand

Very difficult to understand

8.

Don’t know/Don’t remember

What were the main reasons you decided to sign upfor the Program? (Select all that apply.)

Reduce energy bills

Improve comfort

Become more energy efficient

Save money on equipment and installation cost

2.

Other (please specify)

Don’t know

Through the local community action assistance agency

Where did you first hear about the Home Weatheriza-

tion Assistance Program? (Select only one response.)

1.

Utility

Paper insert enclosed with my electric bill

Website


Through another energy assistance program

Another public service agency

Public service announcement on radio or television



LandlordFriend, relative, or neighbor

(please specify)

Other than this energy check of your home, whenyou received the weatherization service didsomeone provide you with printed educationalmaterials or other information about things youcould do to reduce your energy bills?

Yes



5.

As a past client of the Arkansas Home Weatherization Assistance Program, we would like your opinions regarding

the program and services you received. Please complete the questionnaire by placing a in the box that best

describes your answer to each question. Only select one response unless otherwise instructed. Fill in the blanks

where appropriate. For your convenience you may respond by filling out the paper version of the survey and

returning it in the enclosed postage-paid envelope or you may complete the survey utilizing our online version at

http://tiny.cc/awapclient. Thank you for your cooperation.

7. Did an Arkansas Home Assistance Program(AWAP) employee go through these educationalmaterials with you?

Yes

No

Don’t know

Arkansas Weatherization Assistance Program - Aiv - UALR Institute for Economic Advancement

2

Did you sign a Partnership Plan Agreement stating thatyou would undertake certain energy efficiency orconservation measures?

Yes

No


11.

12. Did you implement any of the recommended actions toreduce your energy bills?

Yes



Benefits and Satisfaction

What was the most important benefit you receivedfrom the Program? (Select only one response.)

Saved money on equipment and installation cost

Reduced energy bills

Improved comfort

Became more energy efficient

15.

.


Don’t know

No change

Since participating in the Program, has paying yourenergy bills become. . .?

More difficult

Somewhat less difficult

Significantly less difficult

16.

.

Don’t know

Since participating in the Program have you changed

your thermostat setting?14.

HeatingFROM:

TO:

No change

CoolingFROM:

TO:

No change

Turned refrigerator temperature setting up

What recommended actions did you take? (Select all that

apply.)

Wrapped hot water heater with insulation blanket

13.

Turned down heater thermostat

Turned up air conditioner thermostat

Sealed windows and doors

Turned down water heater temperature

Bought energy efficient light bulbs


Bought Energy Star appliances

10. Did you share these educational materials with others?

Yes

No


9. How useful would you say these materials were toyou?

Not at all useful

Not very useful

Somewhat useful

Very useful



Have you had to move in the past due to inability to

pay energy bills?

19.

Yes (How many times?___________)

No

Don’t know

Were there other benefits from receiving weather-

ization assistance?

20.

Yes (specify:________________________)

No

41% - 60%

How much has your energy bill decreased sincehaving your home weatherized?

No decrease/change

Less than 20%

21% - 40%

61% - 80%

Over 80%

Don’t know

17.

Did you or other household members benefit in any of

the following ways from receiving weatherization to your

home? Would you say that you. . .

18a. are more comfortable in your

home

18b. experience fewer illnesses

18c. have more money to spend on

other neccessities such as food

or medical care

18d. experience fewer school or work

absences

18e.were able to avoid moving

Yes No NA DK

18.

NA - Not Applicable DK - Don’t know

Arkansas Weatherization Assistance Program - Av - UALR Institute for Economic Advancement

3

This next section asks you to rate the service of the

Arkansas Department of Human Services in providing

weatherization assistance to you and/or your home. The

agency staff would have taken your application, audited

your home to determine what energy efficiency items

would work best for you, and perhaps would have

inspected the work when it was all done.

Satisfaction - DHS

22.How soon were you contacted by a representative of

AWAP after submitting your application?

Don’t know

Within a week

Within a month

Within 2 months

Within 3 months

Longer than 3 months

23.How would you rate the courtesy of your first phone

contact?

Don’t know

Excellent

Good

Fair

Poor

No phone contact

25.How prompt was the service you received from the

agency staff? (For instance - did they come as

scheduled, did they respond to questions in the

expected amount of time?)

Very prompt

Somewhat prompt

Not very prompt

Not at all prompt


26.How professional was the agency staff that provided the

weatherization services? (For instance - did they

identify themselves as being with the agency, were

they courteous and polite?)

Not at all professional

Not very professional

Somewhat professional

Very professional


27.How useful was the service you received? (For in-

stance - were they able to solve problems and pro-

vide needed information?)

Very useful

Somewhat useful

Not very useful

Not at all useful


If you answered NO or DON’T KNOW

to Question 4, Go to Question 31

Rate the service of the people who actually

installed energy efficiency measures in your

home

Not at all easy

How easy was it to sign up for the Arkansas HomeWeatherization Assistance Program?

Very easy

Somewhat easy

Not very easy

21.

.


On a scale of 1 to 10 (with 1 being easy to fillout and 10 being difficult to fill out) how wouldyou rate the ease or difficulty of filling out theapplication?

1 2 3 4 5 6 7 8 9 10

24.

29.How professional were the installers? (For instance -

were they polite and courteous, did they clean up

after themselves?)

Not at all professional

Not very professional

Somewhat professional

Very professional


30.How useful was the service you received from the

installers? (For instance - were they able to solve

problems and provide needed information?)

Very useful

Somewhat useful

Not very useful

Not at all useful


28.How prompt was the service you received from the

installers? (For instance - did they come as scheduled,

did they complete their work in the expected amount

of time?)

Very prompt

Somewhat prompt

Not very prompt

Not at all prompt


Arkansas Weatherization Assistance Program - Avi - UALR Institute for Economic Advancement

Rate - Installers con’t

Yes (What problems?______________________)


Did you encounter any problems participating in the

Weatherization Assistance Program?

31.

No

33.Why were you not satisfied?

32.How would you rate your satisfaction with the quality of

work performed on your home?

Completely Satisfied ------> Go to Question 34

Mostly Satisfied------> Go to Question 34

Partly Satisfied------> Go to Question 34

Not Satisfied ------> Continue to Question 33


Do you rent or own your home?35.

Rent

Own------> Go to Question 37


What is the highest level of education you havecompleted?

High school or less

Trade of technical school

Some college

Graduated college

39.

Graduate/Professional school

Since receiving weatherization services, has thenumber of people in your household. . .?

Increased

Decreased

Remained the same

46.

What are your average monthly energy costs?42.

Electric $

Gas $

Do you use any secondary heating source in addition to

your primary heating source?

44.

Yes (specify )

No------> Go to Question 46


Approximately what percent of your heating isprovided by the seconday heating source?

45.

%

4

38. Have you moved since having your home weath-erized?

NoYes

Including yourself, how many people currently live inyour household?

43.

41. What is your current monthly household incomeBEFORE taxes?

37.

Yes (from__________to____________)

Since participating in the Home WeatherizationAssistance Program, has your primary heatingsource changed?

No

No

34.Would you recommend this Program to a friend or

relative?

Yes

Already have

Don’t know

Yes, all

Yes, some (specify)

No

Are any of your energy costs included in your rent

payment?

36.

What is your age?18 - 24

25 - 44

45 - 64

65 and Over

40.

Graduate/Professional school

About your home and Demographics

47. Thank you for completing our survey. Toenter the drawing for a $100 prepaid Visacard, please provide your:

Name

Phone Number

Prize sponsored by AWAP

Arkansas Weatherization Assistance Program - bi - UALR Institute for Economic Advancement

A P P E N D I x bArkansas Home Weatherization Assistance Program

2011 Client Survey Results

Arkansas Weatherization Assistance Program - b1 - UALR Institute for Economic Advancement

For ease of reading, the survey results are presented in a frequency of response questionnaire format. The following pages provide results for each question in the survey. Due to computerized rounding it is possible that not all percentages reported by question will equal 100 percent.

Respondents’ comments have been transcribed as accurately as possible. However, in a small number of cases, minor changes are indicated using parentheses. These changes were inserted to aid clarity while remaining faithful to the original comment.

Question 1: Where did you first hear about the Home Weatherization Assistance Program?

(Select one response.)

Number of Responses Percent

Utility 96 6%Paper insert enclosed with my electric bill 73 4%Website 22 1%Joint Energy Application 55 3%Through another energy assistance program 188 11%Through the local community action assistance agency 346 20%Another public service agency (please specify) 132 8%Landlord 8 0%Friend, relative, or neighbor 555 33%Public service announcement on radio or television 52 3%Other (please specify) 91 5%Don’t know/don’t remember 82 5%Total 1,700 100%

A number of respondents gave specific answers to this question in the “other” category. Some of these responses overlap with the answer categories respondents were presented alongside the question. The majority of these

“other” responses (64 percent) made reference to public or private agencies or programs, such as the DHS;

Ozark Opportunities, Inc.; and SNAP. Twenty-six percent of respondents reported hearing about AWAP through the media, specifically, through newspapers and television. Around 1 in 10 (10 percent) said they heard of the program from a member of their family or their community, including at work and at church.

Question 1: “Other” Responses

Count PercentageComments 207 100.0Media 53 25.6Family or Friends 21 10.1Agency 133 64.3


Question 2: What were the main reasons you decided to sign up for the Program?

(Select all that apply.)

Number of Responses


Percent of Cases

Reduce energy bills 1,331 37.6% 78%Improve comfort 787 22.3% 46%become more energy efficient 952 26.9% 56%Save money on equipment and installation costs 366 10.4% 21%

Other (please specify) 93 2.6% 5%Don’t know 6 0.2% 0%Total Responses 1,707

Some of the “other” responses overlap with the answer categories respondents were presented alongside the question. The majority of comments (53 percent) indicate that many clients had signed-up to the program because their homes were in need of repair or improvement, including repairs to doors and windows, and updates to older homes. Financial reasons were also a motivator, with 22 percent

of comments suggesting respondents did not have enough money to carry out necessary repairs themselves, or were interested in reducing their energy bills. Sixteen percent of comments concerned improving home comfort, in terms of maintaining desirable heating or cooling in the home. There was also a small miscellaneous category of nine percent, in which two comments mentioned saving energy.


Count PercentageComments 99 100.0Home Repairs 52 52.6Financial 22 22.2Comfort 16 16.2Other 9 9.1

Other (Detail)Home improvement, save energyInterestedReduce energy and use propane gasSecurityThey contacted meAll the aboveNeed hopeNeed helpHUD house was a requirement

Question 3: As part of the assistance (provided by Arkansas Department of Human Services), did

someone visit your house to see what might be done to improve its energy efficiency?

Number of Responses PercentYes 1,555 91%No 118 7%Don’t know 27 2%Total 1,700 100%


Question 4: As a result of this check of your house, did a service provider come and weatherize

your house by doing such things as sealing air leaks or adding insulation?


Question 5: Other than this energy check of your house, when you received the weatherization

service did someone provide you with printed educational materials or other information about things you could do to reduce your energy bills?


Question 6: What type(s) of materials were provided?

Unfortunately, the question regarding what type(s) of material were provided by AWAP staff was widely misinterpreted. Just over half of the comments given by respondents (51 percent) referred either to activities carried out as part of the weatherization process or to receiving materials such as energy-saving bulbs, rather than any

information that was shared. Fifty-four percent of comments did mention receiving information from AWAP staff, with the majority referring to printed information, a small portion mentioning verbal advice specifically, and the remainder not specifying what kind of information they received.

Count PercentageComments 1,038 100.0Info 558 53.8Off-Topic 525 50.6

Question 7: Did an Arkansas Weatherization Assistance Program employee

go through these educational materials with you?



Question 8: How easy would you say these materials were to

understand? Would you say they were…

Number of Responses Percentvery easy to understand 881 73%Somewhat easy to understand 244 20%Somewhat difficult to understand 18 1%very difficult to understand 6 0%Don’t know/don’t remember 60 5%Total 1,209 100%

Question 9: How useful would you say these materials were to you?

Number of Responses PercentNot at all useful 13 1%Not very useful 33 3%Somewhat useful 314 26%very useful 791 66%Don’t know/don’t remember 49 4%Total 1,200 100%

Question 10: Did you share these educational materials with others?

Number of Responses PercentYes 730 61%No 368 31%Don’t know/Don’t remember 104 9%Total 1,202 100%

Question 11: Did you sign a Partnership Plan Agreement stating that you would

undertake certain energy efficiency or conservation measures?

Number of Responses PercentYes 320 27%No 293 24%Don’t know/Don’t remember 587 49%Total 1,200 100%


Question 12: Did you implement any of the recommended actions to reduce your energy bills?

Number of Responses PercentYes 1,010 88%No 51 4%Don’t know/Don’t remember 91 8%Total 1,152 100%

Question 13: What recommended actions did you take? (Select all that apply.)

Number of Responses


Percent of Cases

Turned down heater thermostat 678 17.8% 65%Turned up air conditioner thermostat 412 10.8% 39%

Sealed windows and doors 548 14.3% 52%Turned down water heater temperature 485 12.7% 46%

Turned refrigerator temperature setting up 279 7.3% 27%

Wrapped hot water heater with insulation blanket 347 9.1% 33%

bought energy efficient light bulbs 782 20.5% 75%bought Energy Star appliances 236 6.2% 22%Other (please specify) 52 1.4% 5%Total Responses 1,049

Some of these responses overlap with the answer categories respondents were presented alongside the question. The largest category to emerge from these responses concerned physical modifications respondents had made to their homes following weatherization: which accounted for 39 percent of all comments. These included everything from making fairly substantial changes such as replacing appliances (heat/air equipment, fridge), to smaller-scale adjustments, such as installing a programmable thermostat or sealing around doors. Respondents also indicated that

they had changed their behavior as a result of AWAP recommendations. Twenty-eight percent of comments made reference to practices such as unplugging appliances and turning off light switches when not in use, and making thermostat adjustments. Some respondents said it was AWAP who had instituted any changes (17 percent of comments), and several said they had not followed any of AWAP’s recommendations or had not been given any (7 percent of comments).



Count PercentageComments 46 100.0No Changes 3 6.5Changes Made by AWAP 8 17.4

Changes in behavior 13 28.3Changes to Home 18 39.1Other 4 8.7

Other (Detail)Water heater is badMy doors don’t fitHad new onesPlastic porch

Question 14: Since participating in the Program have you changed your thermostat setting?

HeatingHeat From Heat to

Mean 75.3 70.3

Mode 80 68

No Change 43%

Text Responses

HeatingFrom High to Medium (7)

From High to Low (6)

From Medium to Low

From Low to High

From 100 Gallons to 50 Gallons

From 100 to 76

From 100 to 80

From 120 to 167

From 125 to 100

From 180 to 142

From 218 to 220

From 264 to 187

From old heater to new

From Wood to Electric

From Wood to Stove

Low

CoolingCooling

From Cooling to

Mean 70.8 73.9

Mode 70 72

No Change 44%

CoolingFrom High to Medium (8)

From High to Low (5)

From Medium to Low (2)

From 70 to off

From 72 to 78

From AC to 72

From 100 to 80

From 102 to 248

From 169 to 173

From 225 to 200

From 240 to 250

From 3 wall units to 1

From Fan to Air Conditioning

From High to Automatic Control

From Low to Lower

From old AC to new


Question 15: What was the most important benefit you received from the Program?

(Select only one response.)

Number of Responses Percent

Reduced energy bills 831 50%Improved comfort 329 20%became more energy efficient 192 12%Saved money on equipment and installation costs 117 7%Other (please specify) 90 5%Don’t know 98 6%Total 1,657 100%

Some of the “other” responses overlap with the answer categories respondents were presented alongside the question. When respondents were asked to specify “other” responses to this question, the largest response category (43 percent) suggested a lack of satisfaction. Respondents whose comments form this category said that they had received little or no benefit by participating in the program, that work was still needed on their homes, or they had not saved money. However, some respondents took the opposite view and said that their homes had been improved, or that they had benefited in all the ways mentioned in the question (11 percent).

Sixteen percent of comments identified structural work, such as new windows or doors, as the greatest benefit of the program. An additional 16 percent made reference to new or improved heat and air equipment, and general improvements in the temperature of the home. In addition, small groups of comments cited new appliances (5 percent) and cost savings (3 percent). Five percent of comments came from those who had not yet, or could not, participate in the program, plus one respondent whose home had been weatherized before they had moved in.


Count PercentageComments 74 100.0None 32 43.2Structural 12 16.2All/Many 8 10.8Heat/Air/Insulation 12 16.2Appliances 4 5.4Money 2 2.7Non-participant/Don’t know 4 5.4

Question 16: Since participating in the Program, has paying your energy bills become…?

Number of Responses PercentMore difficult 73 4%Somewhat less difficult 614 37%Significantly less difficult 513 31%No change 364 22%Don’t know 105 6%Total 1,669 100%


Question 17: How much have your energy bills decreased since having your home weatherized?

Number of Responses PercentNo decrease/change 280 17%Less than 20% 374 23%21 – 40% 449 27%41 – 60% 150 9%61 – 80% 33 2%Over 80% 10 1%Don’t know 356 22%Total 1,652 100%

Question 18: Did you or other household members benefit in any of the following

ways from receiving weatherization? Would you say that you…

Yes NoNot

ApplicableDon’t know

Number of Responses Mean

Are more comfortable in your home 1,343/82.3% 173/10.6% 60/3.7% 55/3.4% 1,631 1.28

Experience fewer illnesses 576/39.5% 418/28.6% 269/18.4% 196/13.4% 1,459 2.06

Have more money to spend on other necessities such as food or medical care

834/54.5% 456/29.8% 148/9.7% 91/6.0% 1,529 1.67

Experience fewer school or work absences

263/19.1% 329/23.9% 686/49.9% 97/7.1% 1,375 2.45

Were able to avoid moving 510/36.0% 177/12.5% 663/46.8% 68/4.8% 1,418 2.2

Total Responses 1,652


Question 19: Have you had to move in the past due to inability to pay energy bills?

Number of Responses PercentYes (How many times? ) 85 5%No 1,567 93%Don’t know or don’t remember 35 2%Total 1,687 100%

Question 19: Yes (How many times?)

Frequency Percent Valid PercentCumulative

Percent

valid

1 22 1.3 36.1 36.12 24 1.4 39.3 75.43 7 0.4 11.5 86.94 4 0.2 6.6 93.46 1 0.1 1.6 95.1

6.5 1 0.1 1.6 96.78 1 0.1 1.6 98.49 1 0.1 1.6 100

Total 61 3.6 1000 1,627 95

Missing NA 24 1.4Total 1,651 96.4Total 1,712 100

Total Responses 1,687


Question 20: Were there other benefits from receiving weatherization assistance?

Number of Responses PercentYes (please specify) 649 40%No 572 35%Don’t know 400 25%Total 1,621 100%

Respondents who said “yes” were then asked to specify what other benefits they received from the weatherization assistance. Responses were diverse, and no one theme or themes particularly dominated. The largest comment theme to emerge was related to structural adjustments to the home, such as the repair or replacement of doors, windows, ceilings, and floors. These accounted for 16 percent of comments. This was followed by comments on quality of life factors, including improved comfort and safety, peace of mind, noise reduction and health benefits (15 percent). Other advantages cited included financial benefits, in terms of savings on energy bills, and reduced cost/no cost for work on the home (13 percent). Twelve percent of comments referenced repair or replacement of

appliances (refrigerators, stoves, air conditioning units), and 13 percent mentioned improved ambient temperature, in terms of heating and/or cooling. The remainder of the comment categories account for less than 10 percent each of the total, but include references to improved insulation and draft reduction, general overall improvement (including increases in home equity), and a more attractive home. Interestingly, the small share of comments that expressed general dissatisfaction (with the work done, or that more work was not carried out) are counterbalanced by those expressing generally positive sentiments (satisfaction, gratitude), with both categories accounting for 2 percent of comments each.



Count PercentageComments 676 100.0Quality of Life 103 15.2Financial 88 13.0Appliances 78 11.5Structural 109 16.1Attractiveness 33 4.9Heating/Cooling/Water 87 12.9Education 17 2.5Generally Negative 11 1.6Generally Positive 11 1.6General Improvement 32 4.7Insulation 56 8.3Small Modifications/Additions to the Home 11 1.6Other 40 5.9

Other (Detail)

• Walls don’t sweat as much• No outside insects coming in home like before.• Gas, light• We don’t have to put plastic on our windows• My home is warmer and seems to have less mold issues.• Much needed• Don’t have to leave my house anymore.• House quit sweating• Bugs can’t come in through the holes in the windows

any more• Meeting Miss Betty, Mr. Donnie and Mr. Wade Mclock

[sic]• Help on butane• Referring others• New friends• Walls not sweating• Being able to stay in my own home and not having

to move.• Help the planet• Insects or less• Mouse holes covered• To save on energy• Save gas• Look forward to next upgrade

• Less mold in windows• Met new people• Helped the electricity• Glad to know the government cared about the elderly• Made new friends• Met some really good people• Vent attic• Electric• It is easier to maintain my furnace and change filters• More environmentally conscious• I couldn’t have done it myself• It took away some pressure• Security, bugs, etc.• Rent free three years• Feeling safer, more smoke detectors and education on

safety and saving energy and money on bills• To see tax money do good• Making my children more aware of how we can all

use less energy and be more conservative• Low maintenance• Gas and electric


Question 21: How easy was it to sign up for the Arkansas Home Weatherization Assistance Program?

Number of Responses Percentvery easy 1,099 65%Somewhat easy 428 25%Not very easy 84 5%Not at all easy 41 2%Don’t know/don’t remember 42 2%Total 1,694 100%

Question 22: How soon were you contacted by a representative of AWAP

after submitting your application?

Number of Responses PercentWithin a week 135 8%Within a month 386 23%Within 2 months 183 11%Within 3 months 135 8%Longer than 3 months 535 32%Don’t know 301 18%Total 1,675 100%

Question 23: How would you rate the courtesy of your first phone contact?

Number of Responses PercentExcellent 879 52%Good 566 34%Fair 85 5%Poor 14 1%No Phone Contact 82 5%Don’t know 58 3%Total 1,684 100%


Question 24: On a scale of 1 to 10 (with 1 being easy to fill out and 10 being difficult to fill out)

how would you rate the ease or difficulty of filling out the application?


Percent

valid

1 729 42.6 44.9 44.92 214 12.5 13.2 58.13 180 10.5 11.1 69.24 82 4.8 5.1 74.35 131 7.7 8.1 82.46 59 3.4 3.6 867 46 2.7 2.8 88.88 65 3.8 4 92.89 39 2.3 2.4 95.3

10 77 4.5 4.7 100Total 1,622 94.7 100

Missing NA 90 5.3Total 1,712 100

AnswerMin

Value Max Value Average ValueStandard Deviation

Number of Responses

1 to 10 Scale 1 10 3.08 2.7 1,622


Question 25: How prompt was the service you received from the agency staff?

(For instance: did they come as scheduled, did they respond to questions in the expected amount of time?)

Number of Responses Percentvery prompt 1,029 62%Somewhat prompt 416 25%Not very prompt 68 4%Not at all prompt 67 4%Don’t know/don’t remember 91 5%Total 1,671 100%

Question 26: How professional was the agency staff that provided the weatherization services? (For instance: did they identify themselves as being with the agency, were they courteous and polite?)

Number of Responses PercentNot at all professional 25 1%Not very professional 40 2%Somewhat professional 221 13%very professional 1330 79%Don’t know/don’t remember 64 4%Total 1,680 100%

Question 27: How useful was the service you received?

(For instance: were they able to solve problems and provide needed information?)

Number of Responses Percentvery useful 1,166 70%Somewhat useful 322 19%Not very useful 68 4%Not at all useful 46 3%Don’t know/don’t remember 58 3%Total 1,660 100%


Question 28: How prompt was the service you received from the installers? (For instance: did they

come as scheduled, did they complete their work in the expected amount of time?)

Number of Responses Percentvery prompt 1,073 76%Somewhat prompt 260 18%Not very prompt 29 2%Not at all prompt 23 2%Don’t know/don’t remember 23 2%Total 1,408 100%

Question 29: How professional were the installers?

(For instance: were they polite and courteous, did they clean up after themselves?)

Number of Responses PercentNot at all professional 30 2%Not very professional 45 3%Somewhat professional 184 13%very professional 1139 81%Don’t know/don’t remember 14 1%Total 1,412 100%

Question 30: How useful was the service you received from the installers?

(For instance: were they able to solve problems and provide needed information?)

Number of Responses Percentvery useful 1,038 74%Somewhat useful 278 20%Not very useful 44 3%Not at all useful 22 2%Don’t know/don’t remember 28 2%Total 1,410 100%


Question 31: Did you encounter any problems participating in the

Arkansas Weatherization Assistance Program?

Number of Responses PercentYes (What were these problems?) 286 17%No 1,328 80%Don’t know/don’t remember 49 3%Total 1,663 100%

The largest share of responses to this question (29 percent) concerned what clients considered faulty work. Problems with window and door replacement or repair accounted for more than half of these comments, particularly in relation to ill-fitting installations. Other comments in this category mentioned issues with unsatisfactory heat and air, work that resulted in leaks in the home, and problems with insulation. The second largest category contained comments related to insufficient work (24 percent). Comments ranged from work that clients felt was necessary, but was not carried out, work that had been started but not completed, and items (generally, appliances) not received. Again, issues with windows and doors dominated, and problems with heat and air, insulation, and leaks were also raised. A number

of respondents also specifically mentioned damage or mess caused by workers (12 percent of comments).

Time was also a noticeable theme. A number of respondents said the wait time between applying for assistance and the work actually being carried out was too long. Others complained that the work itself took too long. These responses account for 17 percent of comments.

The remainder of the responses only formed small categories, but they included issues with AWAP staff or contractors, such as problems with scheduling, contacting AWAP staff or contractors, and several comments saying staff/contractors were rude or unprofessional (7 percent of comments).



Count PercentageComments 285 100.0Time 47 16.5Staff/Contractors 19 6.7Insufficient Work 68 23.9Faulty Work 83 29.1Mess/Damage 33 11.6Other 37 13.0

Other (Detail)

• Their paperwork• Less air in my home, electric bill less• They said my foundation (unrecognized words)• Heater• Storm door• Did not explain things• The storm windows didn’t fit so he

cut them to fit the den wall.• Very few• Not having every piece of information -

like my fiancé Linzi having something saying that she doesn’t work

• Getting information.• Front door• Refrigerator is loud• Cost of gas to run furnace• Doors• Trying to seal gaps wall, floor window seals.• Not enough funds for the rest of project• They put in confusing thermostat after I

asked them not to do it. They caulked over dirt and dog hair all windows.

• Didn’t do our windows. We wanted a heat pump but the guy said they were no good. He put in a propane furnace in the ceiling. We were afraid of it and haven’t turned it on. The two picture windows in the living room (double pane) still leak and moisture

• Repair cost would exceed their limit, but I have since removed and repaired floor so I may qualify now.

• Roof leaks• They messed up my chances to receive

weatherization services for real!• The door that was put up locked me in

my kids inside. The roof leaks.• They took my Deceraline [sic] door down

they said they were going to throw it away• The ceilings were lowered when we purchased

the house, they said they could not tell where the cold air was coming from

• The funds was really low they couldn’t do much• No manual left to operate gas heater• Windows• Front inside door• Windows• Agency reneged on application• I own the home but it is in my daughter’s name so I

could not receive service but bills are in my name.• Only small ones which I have written

about otherwise they were OK• Bills never lowered as a matter

of fact they increased• This program is giving me the run around.• Said there was a change in income and

discontinued, there was no change in the income!• Insulation installed under the floor was

not adequately attached. Animals (I live in the woods) can get up there and tear the insulation down. I asked for a different type of installation but this is what I got.


Question 32: How would you rate your satisfaction with the quality

of work performed on your home?

Number of Responses PercentCompletely Satisfied 955 58%Mostly Satisfied 374 23%Partly Satisfied 162 10%Not Satisfied 132 8%Don’t know 37 2%Total 1,660 100%


Question 33: Why Were you not satisfied?

1. I feel like I was not done right when they got to me they said the Governor had stopped doing what they done to other people houses.

2. The lady that did the caulking was too messy and she didn’t clean up after herself. She got caulking on a leather coat, purse and a pair of shoes.

3. Part of program eliminated, replaced windows, storm doors, insulation not done due to cutbacks.

4. They did not fix a lot of the problems. There are still many air leaks from doors and windows.

5. There was so much that could have been done that would have helped. They did as [it] cheap and fast as possible.

6. Door leaks not addressed, attic insulation not addressed, leaks in attic not checked

7. Window in bath will not open, need ventilation in room. Installer got hateful with me when I protested.

8. My ceiling is going to fall in the floor.

9. They refuse to do my home because my hot water heater was stolen plus my home shifted due to weather damage.

10. Put my screen door back without all the parts. Window in bedroom was replaced with one that was very small.

11. They didn’t do everything that needed doing.

12. Company had to return [be]cause it was not correctly done the first time.

13. Windows still leak, roof leaks now, electric bill still high and back part of house has no heat with new system.

14. My roof is leaking since they weatherize[d] up and down that why it’s leaking in three places. I don’t like it.

15. They did not put in storm windows.

16. Roof leaked and ruined my ceiling in bathroom. Kitchen floor didn’t last but 6 months. Back door wouldn’t close, later - no warranty

17. I thought they were supposed to help you. My heat’s not working and they were given heat pumps. I didn’t receive one. They just didn’t help me.

18. They did not finish the work properly and didn’t call back on heater so it has done us no good.

19. So many reasons. I wouldn’t even know where to begin.

20. Did not get insulation in attic, supposed to replace doors. But did not pull a vacuum on house to test for leaks.

21. Because they did not put new windows in they put out old window air.

22. Doors not sealed.

23. I needed storm doors on the outside entries and 2 windows in bathroom.

24. Doors that were replaced do not fit door frames, air [leaks] in and out of these doors. Voiced my concern and it was not fixed.

25. The job was not completed.

26. The unit they installed caused a leak to my ceiling.

27. They peeled all the paint off my house from top still they didn’t completely insulate home, etc.

28. They did not finish or check the front door or wood stock hole - I requested insulation and got none!

29. I still have air leaks around the weather stripping.

30. Because they didn’t fix my window or my back door right and they didn’t supply me with a cooking stove and I need it bad and the work was done so fast.

31. Did not glue plugs in and drilled false holes and left it unsightable. Plugs fallen out water coming in.

32. Still have a mold problem in one bedroom.

33. Roof still leaks around vents and outlets - mildew on ceilings.

34. New door that was put in, you can see outside, windows and doors were not sealed from air.

35. They were supposed to install floors, they did not! The contractor kept saying he was and kept scheduling but would never come. He brought and left the materials for me to put in but I was not able after illness. And I couldn’t afford to. My floors are still not in.


36. Windows put in bathroom sweat and cold comes in.

37. They left big cracks in windows and doors, I called several times and they haven’t been back yet to fix them.

38. Mold developed and the floors rotten out.

39. One window installed, not properly put in (upside down). Big gap removal of unit in hall did not finish.

40. Needed insulation and windows caulked.

41. New windows seem to let in a lot of cold air. Think they should be more energy efficient.

42. Bulb still hasn’t been replaced and environment is dangerous to my child because of glass. Insulation in attic on door is hanging and dangerous also on steps.

43. Because they didn’t do everything that they were supposed to do. They just showed me what they did not what needed to be done.

44. Installers broke wood trim checking heating and cooling units

45. Didn’t replace broken glass door.

46. The duct work under house has holes in it and I was told it was fine. And I still have several air gaps in doors that weren’t fixed and my new heat & air unit doesn’t work properly.

47. I had trouble with my doors not fitting.

48. Work was sloppy.

49. Sweat would run off the windows and doors.

50. Door bottom fell off and out side window bottom came off.

51. Door to garage installed not sealed. Patio door set upside down, not sealed well-won’t lock and promised screen door never been received.

52. Took long to complete job order.

53. They didn’t put any insulation except glue.

54. I think the vented wall heater was dangerous and used more propane.

55. My heat is electric and very old and not efficient at all, only 2 or 3 of the heat strips work.

56. Not putting a roof on my home. Needed so badly, and didn’t insulate the home.

57. Various reasons.

58. Air comes in everywhere.

59. I feel the man took no pride in his work and didn’t care that he was ruining my home. I guess he felt that because I was low income I didn’t care how my home looked. It was always neat and clean and a nice older home that I’d planned on remodeling some.

60. They didn’t do everything they said they were going to do.

61. The cook stove they gave me has already stopped working. Also the heater doesn’t work anymore. I had to replace each of them. I had only had them a little over a year.

62. All windows were sealed; no air could flow throughout the house. The walls molded.

63. Because of the way they cut up my floor and the windows still leak.

64. I thought base boards were going to be put around my floors but they were not.

65. Took a good wood door out and replaced with a metal door, but didn’t get it right.

66. Window broken. They put screws in it and broke it. Didn’t know it until they were gone about two weeks later.

67. Did several things wrong.

68. Was satisfied after lady came and redid the installers work.

69. The central unit is not big enough to cool my house.

70. Didn’t do all the jobs.

71. Had to remove water, floor rotten.

72. Did not seal around windows, one door didn’t close right, have to kick to close and jerk to open, my son had to fix it.

73. No pressure test for leaks, windows won’t open.

74. Didn’t get everything I was told I would get. The amount of things lowered each time I talked with office.

Question 33: Why Were you not satisfied? (continued)


75. Still big leaks around doors.

76. Used caulking you cannot paint over.

77. They said they would replace hall window that’s broke out and never did. Also, heat pump was never set right.

78. Needed only one window replaced that they couldn’t. My house is colder. Heater doesn’t heat the room. My home is colder since they took all my heaters.

79. The heating and air unit has had the same problem over and over.

80. Not enough help.

81. We were unsatisfied with the people.

82. Found holes around pipes. One pipe was 11 x 13’ inches around 2 inch pipe. Not sealed as well as others.

83. I still have windows that the seals are broken between the glass. They told me that there [was]no money to do more.

84. I am thankful for the little thing they did do but if you come out I’ll show you why.

85. Because they did not do any work.

86. Face bowl leaking, pipe under house leaking.

87. Installed heating and air unit and did not repair duct work.

88. All they did was put sealing tape on door and windows.

89. Because doors had cracks, let air in.

90. Hung doors crooked, windows not properly installed, just did a shitty job.

91. Still gaps around some windows. Other locations were missed where outside air intrudes.

92. The windows are being air tight and causing black mold to form (both in and around them) and the window seals are rotting. Windows sweat terrible. We had to take out some of the insulation around windows. I had called Mr. Taft on many occasions to see if the window could be replaced. He assured me many times that I could secure a grant and we could repair damage. NOT! He did absolutely nothing but promise to help and lie to us.

93. On a limited income need a lot of work on my 1998 double wide mobile. No heating unit, need replacing of door and window underpinning to prevent cold air from entering the home. Gas cook stove not working.

94. Electric bill still the same and the men ruined a spot on our carpet.

95. My insulation is falling down and torn under the house. You can feel cold air blowing through the vents and you didn’t help!!!!

96. Back door - air leak. I can see light under the door when it is closed. Storm door is also broken.

97. Living room window doesn’t fit. Cracks around doors.

98. Put materials in wrong

99. Still have hole in living room window

100. Need new windows, not offered or given

101. I still have some holes that were not covered up

102. One complaint is that the installer covered up attic fan so that it is now no longer usable. Otherwise I am completely satisfied.

103. Sloppy work, inspector who allowed this work to be check[ed] did not do a good job.

104. The roof leaked and ruined contents

105. Did not have right size windows

106. There were still air leaks where they worked and some things were not done at all

107. I feel like I did not receive what was necessary for my home.

108. I felt they could have done something about the cold air coming up from under the house.

109. Nothing was done to my house. Every problem I had before they came I had when they left.

110. The door does not work, the roof leaked. I was not satisfied at all. I called but no one did anything. I cannot lock my door.

111. They took my Deceraline [sic] door down they said they were going to throw away I tried to get them to leave it up.



112. A window that they installed broke and they were supposed to fix it and never did. I contacted them and they said they would have someone out and they never showed up.

113. Didn’t replace doors, and did not replace insulation.

114. Windows leak broke my living room heating stove and bad work installing insulation.

115. Doors needed replaced badly-huge drafts still. Money costly to replace damaged floor.

116. I needed more windows installed and they could not and I need a new refrigerator

117. The whole reason for me to sign up was to at least get furnace for my house or windows something to fix heat issue I’m having.

118. They hammered some of my windows in. They won’t rise up very good, too tight.

119. Electric is still naked with wires hanging

120. Door was not the right size

121. Did not put a new door on back of my house. I need one!

122. The windows were done badly, and they did not install storm windows.

123. I still have no furnace or A/C

124. I need a front door and insulation in the roof

125. Back door is not airtight have to put towels into gaps

126. No more expenses to restore window [at] front of building.

127. Didn’t change heating bills or cooling. They went up.

128. Doors - back/door opened, front door had air gaps. Had friend fix both. Door hardware cost to me. Windows leaked then damaged floors from leaking.

129. Took 2 years, did no caulking, did no insulation. I apologize if this is not the service that the weatherization program provides.

130. They did not work on my house

131. I wanted them to caulk around my windows they put in 2 small storm windows in kitchen and bathroom

132. I still feel cold air in and around, windows not replaced, poorly caulked

133. Windows still leak air, front door has sap under it, glass sliding door whistles, air blows under it

134. Some of the “finishing” work was left for me to finish/complete

135. Didn’t face inner side of windows, patio doors put in wrong

136. Because the things I needed such as installation in the wall, and energy efficient windows.

137. House is still cold (very cold) in the winter. Utility bills $300-400 per month

138. When they put in my windows they messed up the walls in my home

139. Workers were rushed, asked my son to finish repairs and paint 1 gallon paint house

140. Some leaks around doors couldn’t insulate walls or roof, or floor heat vent, or pocket doors

141. Because they were low on funds so they could only caulk my windows, and fix a couple of doors. I had to do the rest myself.

142. Because other people got a lot of work. They only put stripping around the back door and covered up a broken heater.

143. They did not provide me with the help I need to weatherize my home. They left cracks open etc.

144. Fridge went out, AC quit, and air is still blowing in windows

145. Air is coming through the windows

146. They would not give me storm doors and windows until 2014.

147. They busted through the ceiling.

148. Was promised a refrigerator. I am still waiting for it.

149. Because I needed windows all through my trailer and they didn’t put any in! I feel cold air! I need windows please!

150. They put a “fan to check out air waves but didn’t check windows or anything else.

151. Had terrible water leak in kitchen and bath wall, decayed steel bath tub not useable. Please help.



152. They did not insulate home walls and did not check heating air ducts and they were falling apart when they were here.

153. Because the sealant never dried, it is still sticky and don’t stick to it, and there is no way I can clean it.

154. I need my floors redone.

155. My house is still cold.

156. Need more work done to my home.

157. The storm doors kept hanging, they are not put in right and front door is not right with home.

158. They took out my old furnace that worked and took up no space to install and put the oversize junk that doesn’t even work to warm the house, so now I have to use space heaters and deal with being cold to keep the bill down.

159. Because I am 73 years old and I need a stove and heater.

160. Poor job on ceilings and walls and the window still leaks when it rains.

161. I didn’t ask for assistance with windows, the one I have were good.

162. They didn’t do what they said when they inspected my house, the work was poorly done.

163. Because I need new windows all around my house, new air conditioner, no new refrigerator, and no new heater. The one I received does not blow and does not work properly.

164. Because the work was not done as told.

165. I needed more done than what they did it took almost a year to get to me. I needed front windows and could use screen doors also so I could open my doors.

166. Still having water run down the heater pipe when it rains.

167. Because some of the work was never done.

168. The water heater does not get hot at all now.

169. When windows were put in the caulking was not properly applied

170. They was supposed to replace back door and did not seal roof.

171. I have been waiting for two years.

172. Everything was great except for the heat company. The man who installed it could never make it work. It would come on, but never blow heat or blow air. He made three service calls finally said he couldn’t fix it. Left all the manuals. I had to have old stove reconnected.

173. Level of funding prevented completion of project it left us with 10 new windows without interior trim. We have lived with it like that for an entire year and it looks bad and we are not able to complete the job. If we had known we would have encouraged the workers to remove the existing trim carefully so it could have been reused. We are cautionary about the level of service one can expect to receive. Their methods are slam, bam, hurry, hurry with no regards to the final product.

174. I needed two windows that were broke but I love what you did.

175. When the wind gets up the double windows blow out.

176. No insulation around windows , no wood stove, no roof insulation, rent screen in kitchen you can see through the caulk, no insulation

177. Windows are falling apart.

178. Because they damaged the kitchen rug and refrigerator every time it moves it makes another hole.

179. The doors that were put in don’t seal like they should. I have to slam the doors to seal.

180. Installers were in too much of a rush and didn’t do a good job. Drywall repairs not ready to paint. Roof vents installed leaked and ruined ceiling in bathroom. Light bulbs to be installed were broken and they were supposed to bring back and never did it. Also AC unit was not installed properly and water ran in window and caused black mold.

181. Because the roof leaking, where they fix[ed] did not work.

182. How my carport was fixed and [they] didn’t respond to the problem of it leaking; not putting any rain gutters to keep the rain from running off the carport and under the roof of carport is sagging.

183. I wanted all my windows done. I also wanted a new refrigerator.



184. My greatest energy loses where old windows and an old electric furnace. The program would not allow replacement of furnace. Very disappointing. The representative looked at the furnace and said that she would try to have it replaced because it is 40 years old.

185. Shoddy workmanship in window installation.

186. Things talked about were not done. They made a mess and sealed windows shut. Did not do anything to my hot water heater and did not fix my thermostat like they said.

187. They cut the tabs from the window they installed.

188. They missed the first appointment and were late for the second one. They did not spend the time needed to determine anything.

189. The staff kept telling me to call Little Rock, and then call Conway, and Conway told me to call Pine Bluff. Back [and] forth.

190. Because of one window that I felt needed replacing and it wasn’t.

191. The door still had cracks and some of the windows.

192. Wood worker.

193. Well the reason I was partly satisfied is that the door is really light weight, and the door they took down was heavy duty and was a little thicker and the screen door lock won’t work

194. Installer did not complete the job, it’s still cool in here and hot in the summer.

195. [Respondent has] not heard from them since completing the form.

196. My AC heating and cooling unit does not work. Have to use electric heaters and air condition[ing].

197. Repair[ed] floor (weak spots) thin boards were placed under carpet. USELESS!!Sloppy caulking job and patch job on roof. Had to have roof replaced due to leaks. Damage to floors.

198. The blowing insulation broke drywall.

199. Because the windows started back leaking right after a good rain after they were finished.

200. Because the installer squirted caulk on top of other places instead of where he was supposed to squirt it. Sloppy job.

201. I had water coming in the house. Ceiling was not finished. Door did not work one month after, etc. Plumbing was not finished due to no unpinning.

202. Windows have spaces on the bottom so bugs and ants can get in. Window would be easy to break in home. Back door. Should have installed a screen door. Door is getting rotten from the rain. All sealing.

203. The person who came to do estimates, of what needed to be weatherized, said that my windows weren’t included. Air comes inside my home and I’m using plastic every winter, which helps some. It’s still cold in my house every winter. I can’t afford to replace the windows and they are very old.

204. They just did a bad job.

205. My door and window is messed up.

206. Air comes in around back door (didn’t before); window panes that were replaced weren’t done correctly; they broke some things; didn’t replace trim they took off laundry room window.

207. If they would do their job. They left our house with leaks. Still gets cold in house it wasn’t insulated or nothing. My home is bad. Husband and I are bad sick.

208. I asked for reconsideration. My home had problems and no response.

209. Thought they would do more to make home more energy efficient

210. Two bedroom windows were forced and the frame was bushed [sic] to the original wood without sealing off by worker. The window screws were not screwed into the wood but sealed over! During cold weather ice forms inside the energy windows and mold grows on the walls around the windows. Must keep towels in window frame and change every 24 hours. This is neither right nor fair.

211. Because they installed new doors and there are cracks in the door and some of the windows they didn’t put the wood in the bottom of the windows the pieces are still outside laying on a truck in my yard.

212. The installers were messy. For example, the girl who put the sealant around the inside windows, just left it gobbled up, not neat at all.



Question 34: Would you recommend this Program to a friend or relative?

Number of Responses PercentYes 1,338 80%No 64 4%Already have 228 14%Don’t know 51 3%Total 1,681 100%

Question 35: Do you rent or own your home?

Number of Responses PercentRent 164 10%Own 1,473 87%Other (please specify) 52 3%Total 1,689 100%

Thirty percent of respondents who did not rent or own their own home lived in a property owned by a family member. A further 27 percent said they were “buying” their home,

but did not indicate if this was via a mortgage or a rent to own scheme. Respondents who did specify they were renting to own accounted for 14 percent of comments.


Count PercentageComments 44 100.0Family 13 29.5Rent to Own 6 13.6buying 12 27.3Mortgage/Loan 3 6.8Other 10 22.7

Other (Detail)• Lifetime right• Neither• Neither• Inheritance• Own[ed] by other

• Fix it up• Own when father dies• My house that work was done on burned up• Pay taxes• House is my house but in my daughter’s name


Question 36: Are any of your energy costs included in your rent payment?

Number of Responses PercentYes, all 5 3%Yes, some (please specify) 5 3%No 155 94%Total 165 100%

Question 37: Since participating in the Home Weatherization Assistance

Program, has your primary heating source changed?

Number of Responses PercentYes 496 30%No 1,120 68%Don’t know 27 2%Total 1,643 100%


Question 37: “Yes” From/To Responses [Numeric]

From ToMean 158 117Minimum 17 10Maximum 800 485Mode 200 70

Question 37: “Yes” From/To Responses [Text]

FROM – Text Responses TO – Text ResponsesNumber of Responses

20% 30% 150% 1$146 in winter $86 in winter 1$200 a month $170 a month 11200 gallons butane 750 gallons butane 120 percent 10 percent 1200 a month 115 a month average 150 deg 80 deg 160 - 70 dollars 132 - 379 dollars 175 deg 68 deg 1Alc heater Fans, oil heaters 1bad better 3bad Good 8bad Great 2been cool Not having to run the heat all the time 1Central Heater on wall 1Central heat Electric heat 1Central heat Natural gas 1Cold very Warm 1Cold Warm 7Cold Warmer 1Cold in winter, hot in summer Warm in winter, cool in summer 1

Cool Hot 1Cool Warm 1Cool Warmer 1Don’t use heating source as much 1

Electric Gas 1Electric Propane 5



Electric furnace Heat pump 1Electric space heater Unit in wall 1Fair better 1Fair Good 1First day Now 1Five burners Wall furnace 1Furnace Gas ventless 1Furnace Wall Heater 1Gas Electric 19Gas Electric Heater 2Gas Energy 1Gas Heat pump 1Gas heater Furnace 1Gas went up 1Geothermal Heat Pump 1Good better 1Hard to determine use propane but lower 1

Harder to heat burning less fuel 1Heater Furnace 1Heater Heater + air 1Heater 1High Down 1High Higher 1High Less paying bills 1High Little low 1High Low 8High Medium 2Infrared heater Energy saving heater 1Invented vented 1Kerosene heaters Gas furnace 1Lower bills No central heat unit 1More Less 4Moved 1Natural gas Heater and air window unit 1No heat in home New heater and air conditioner 1Not as much electric heater Not as much wood 1

Not having Having 1

Question 37: “Yes” From/To Responses [Text] (continued)



Nothing Gas 1November March 1October November 1Old New 1Old New windows units 1Old stove New stove 1Only propane Electric and propane 1Outdated Updated 1Over 200 Under 100 1Poor Excellent 2Poor Good 1Propane Electric 8Propane Electric heater 1Propane Natural Gas 1Propane Unit/Pellets/wood pellets 1Propane Wood 3Regular better 1Room heater Central heat unit 1Somewhat Somewhat 1Space heater Central heater 1Space heater Furnace 1Space heater Installed heater 1Space heater Upright furnace heater 1The cost is less 1Unit Electric heaters 2Unvented vented Gas 1Unvented heater vented heater with thermostat 1Wall heater Central heat 1Warm Warmer 1Window units Heat lamps 1Wood Central heat and air 1Wood Electric 5Wood Electric Heater 1Wood Favored air 1Wood Gas 2Wood Heat pump 1Wood Propane 4Wood Stove 1Wood stove Electric heater 1




Wood stove Furnace 1Wood stove Window unit 1

better heater 1Central heat 1Cheaper 1Cut in half 1Energy Heater 1Excellent 1Good 1Housing 1I can now heat my living room without using my butane heater. My wood stove is been in my living room is in opposite front corner.

1

Lower 1Wood 1



Question 38: Have you moved since having your home weatherized?

Number of Responses PercentYes 51 3%No 1,636 97%Total 1,687 100%

Question 39: What is the highest level of education you have completed?

Number of Responses PercentHigh school or less 1,035 62%Trade or technical school 117 7%Some college 346 21%Graduated college 125 7%Graduate/professional school 54 3%Total 1,677 100%

Question 40: What is your age?

Number of Responses Percent18 – 24 5 0%25 – 44 242 14%45 – 64 657 39%65 and over 785 46%Total 1,689 100%

Question 41: What is your current monthly household income BEFORE taxes?

Statistics

Nvalid 1,416

Missing 296Mean 1,163Median 1,000Range 5,900Minimum 100Maximum 6,000Sum 1,646,932Total Responses 1,661


Question 42: What are your average monthly energy costs?

StatisticsElectric Gas

Nvalid 1,520 1,014

Missing 192 698Mean 130.13 114.20Median 110.00 80.00Minimum 1.10 10.00Maximum 1,580 2,500Sum 197,796 115,802Total Responses 1,676

Question 43: Including yourself, how many people currently live in your household?


Percent

valid

1 736 43 44.6 44.62 498 29.1 30.1 74.73 206 12 12.5 87.24 113 6.6 6.8 945 55 3.2 3.3 97.36 30 1.8 1.8 99.27 9 0.5 0.5 99.78 3 0.2 0.2 99.99 2 0.1 0.1 100

Total 1,652 96.5 100Missing NA 60 3.5Total 1,712 100Total Responses 1,689

Question 44: Do you use any secondary heating source in addition to your primary heating source?

Number of Responses PercentYes (please specify) 589 35%No 1,056 63%Don’t know 21 1%Total 1,666 100%


Question 45: Approximately what percent of your heating is provided

by the secondary heating source?

Statistics

Nvalid 496

Missing 1,216Mean 37.1Median 30Mode 50Minimum 1Maximum 100Total Responses 586

Question 46: Since receiving weatherization services, has the

number of people in your household . . . ?

Number of Responses PercentIncreased 112 7%Decreased 124 7%Remained the same 1,431 86%Total 1,667 100%

Arkansas Weatherization Assistance Program - Ci - UALR Institute for Economic Advancement

A P P E N D I x C :Arkansas Weatherization Assistance Program

Nonparticipant General Population Survey Instrument

Arkansas Weatherization Assistance Program - C1 - UALR Institute for Economic Advancement

A. Hello, my name is [FIRST AND LAST NAME], and I’m calling from the University of Arkansas at Little Rock on behalf of the Arkansas Department of Human Services. We are not selling anything, but talking to a random sample of people about Home Weatherization. May I speak to the person in your household who pays the utility bills or knows the most about your home’s energy use?

No .......................................... Thank and terminate

Yes ........................ continue, repeat intro as needed

B. I want to let you know that all of your opinions will remain confidential and that your help will greatly assist the Arkansas Weatherization Assistance Program in providing similar programs in the future.

Screening: Existing Weatherization

Q1 In the past ten years, have you had

your home weatherized to make it more energy efficient? (INTERVIEWER NOTE: weatherized includes such things as insulating walls and ceilings, reducing air leaks, installing electronic thermostats, or sealing heating ducts)

Yes ...............................................Continue with Q2

No ........................................................ Skip to Q4

Don’t know .......................................... Skip to Q4

Q2 What was done (Select all that apply)?

Air Sealing

Attic Insulation

Dense-pack Sidewalls

Floor Insulation


Smart Thermostats

Window Replacement

Door Replacement


Refrigerator

General Heat Waster (weather-stripping, caulking, glass patching, etc.)

Duct sealing and house pressure reduction

Furnace cleaning and tune-up

Water-heating reduction measures

Baseline electricity reduction measures

Sidewall Insulation

Other (please specify )

Don’t know

Q3 Who did the work?

Q3a. Would you recommend home weatherization to others?

Yes

No

Q3b. Why / Why not? (Open-ended response)

Terminate Survey


Section A: Interest and Awareness

Please rate the importance of the following features of your home on a scale from 1 to 5, where 1 means not at all important and 5 means very important.

Not at all important

Very important

Q4 Comfort 1 2 3 4 5Q5 Safety 1 2 3 4 5Q6 Energy consumption 1 2 3 4 5Q7 Attractiveness 1 2 3 4 5

Q8 Would you be interested in learning

more about home weatherization, which entails such services as insulating walls and ceilings, reducing air leaks, installing electronic thermostats, or sealing heating ducts)?

Yes

No

Don’t know

Q9 What do you think is the main

benefit in having your home weatherized? (Select only one)

Saves energy

Lowers Fuel Bills

Improves health and safety

Q10 From the list I will read, rank the

top three measures that you would be most interested in if/when you think about weatherizing your home? (Select the top three)

Air SealingAttic InsulationDense-pack SidewallsFloor InsulationSeal and Insulate DuctsSmart ThermostatsWindow ReplacementDoor ReplacementCompact Florescent LampsRefrigeratorGeneral Heat Waster (weather-stripping, caulking, glass patching, etc.)Duct sealing and house pressure reductionFurnace cleaning and tune-upWater-heating reduction measuresBaseline electricity reduction measuresSidewall InsulationOther (please specify )

Q11 What percentage return on

investment would you need to see to consider having your home weatherized? (Select only one)

15%

30%

50%



Q12 How much are you willing

to invest to have your home weatherized? (Select only one)

Under $1,000

$1,001 to $5,000

$5,001 to $10,000

Over $10,000

Q13 How familiar are you with the

programs and services offered by the Arkansas Home Weatherization Assistance program? Would you say that you are (READ RESPONSES)?

Very familiar

Somewhat familiar

Somewhat unfamiliar .......................SKIP TO Q18

Very unfamiliar .................................SKIP TO Q18

Don’t know .......................................... Skip to Q19

Q14 Where did you first hear about this

program? (READ LIST IF NONE RECALLED.)

Utility

Paper enclosed with my electric bill

Web site




Another public service agency (specify )

Landlord

Friend, relative, or neighbor



DK/don’t remember

Q15 Have you ever applied for assistance

from the Home Weatherization Assistance Program?

Yes

No

Don’t know

Q16 Which of the following do you think

would be effective methods of informing people about the Home Weatherization Assistance Program?

Mailed brochure about program

Insert with utility bill

Phone call describing the program

Clearer information on the Joint Energy Application

Referral from friend or relative

Information delivered through an assistance program


Don’t know

Q17 (IF MULTIPLE METHODS ARE LISTED IN

Q16, ASK:) Which of these methods would be most effective to encourage people to participate in this program?

(specify )

None

Don’t know

Any answer SKIP TO Q19 Q18 How would you prefer to learn more

about programs and services offered by AWAP? (READ RESPONSES)

Mailings to your home

Internet

Public service announcements by radio

Public service announcements by television


Don’t know


Section b: Energy Housing Information

Finally, just so we know a little about your home energy use: Q19 What type of home heating do you have?

Electric furnaceElectric baseboardHeat pumpGas furnaceOil furnaceLPG/propane furnaceOther (please specify )Don’t know

Q20 Do you have air-conditioning? What type?

Yes, central air conditioningYes, window or room unit air conditioningNo air-conditioning

Q21 What type of water heater do you have?

ElectricGasOther (please specify )

Q22 Do you live in a . . .?

Single Family HomeApartmentMobile HomeCondoDuplexOther (please specify )

Q23 Do you rent or own your home?

RentOwn ................................................. SKIP TO Q25Other

Q24 Are any of your energy costs

included in your rent payment?

Yes, allYes, some (specify )No

Q25 Do you have an attic?

YesNo

Q26 Do you have a basement?

YesNo

Q27 What are your average

monthly energy costs?Electric $ Gas $ RefusedDon’t know

Q28 Using a scale of 1 to 10, (where 1 indicates

too low and 10 indicates too high) where on the scale do you believe the cost of energy service to your home is?(too low) (too high)

1 2 3 4 5 6 7 8 9 10

Q29 How many people currently

live in your household? Refused

Q30 Do you use any supplemental heating

source in addition to your primary heating source? If so, which ones?

Yes (specify )No .....................................................SKIP TO Q32Don’t know ......................................SKIP TO Q32

Q31 Approximately what percent of

your heating is provided by the supplemental heating source?(Record)______%

Q32 Do you use a gas or electric oven

or stove to help heat your home?YesNoDon’t know


Section C: Demographics

I would like to ask you a few questions that will allow us to categorize your answers with those of other people who have answered this survey. Remember that all the information you give us is completely confidential and nobody will see your individual responses.

Q33 What is your race/ethnic background?

White

Black

Asian

Native American

Hispanic


No Answer

Q34 What is the highest level of education

you have completed? (DO NOT READ LIST. PROBE IF NECESSARY.)

Less than 9th grade

Some high school (did not graduate)

High School Graduate/GED

Some college/vocational training

Associates Degree

Bachelor’s Degree

Graduate/Professional/Doctorate Degree

No Answer

Q35 Into what age range do you fall?

18 to 24

25 to 44

45 to 54

55 to 64

65 or older

Refused

Q36 Which of the following categories

represents your 2010 household income from all sources, before taxes? Just stop me when I get to the right category.

Less than $15,000

$15,000 to $25,999

$26,000 to $35,999

$36,000 to $45,999

$46,000 to $55,999

$56,000 to $65,999

$66,000 to $75,999

More than $76,000

Refused

Q37 What is your ZIP Code?

Refused

Close

That concludes our survey. Thank you for your time. Have a good evening.

Arkansas Weatherization Assistance Program - Di - UALR Institute for Economic Advancement

A P P E N D I x D :Arkansas Weatherization Assistance Program

General Population Survey Results

Arkansas Weatherization Assistance Program - D1 - UALR Institute for Economic Advancement

For ease of reading, the survey results are presented in a frequency of response questionnaire format. The following pages provide results for each question in the survey. Due to computerized rounding it is possible that not all percentages reported by question will equal 100 percent.

Respondents’ comments have been transcribed as accurately as possible. However, in a small number of cases, minor changes are indicated using parentheses. These changes were inserted to aid clarity while remaining faithful to the original comment.

Households That Have Weatherized

Question 1: In the past ten years, have you had your home weatherized

to make it more energy efficient? “Yes” responses


Percentvalid Yes 383 100 100 100

Question 1: “No” responses


Percentvalid No 343 99.1 100 100

Missing Don’t know/No answer 3 0.9

Total 346 100


Question 2: What was done?

Responses Percent of CasesN Percent

What was done?

Q2_1 - Air Sealing 32 2.4% 8.4%Q2_2 - Attic Insulation 177 13.3% 46.2%Q2_3 - Dense-pack Sidewalls 26 2.0% 6.8%Q2_4 - Floor Insulation 46 3.5% 12.0%Q2_5 - Seal and Insulate Ducts 42 3.2% 11.0%Q2_6 - Smart Thermostats 45 3.4% 11.7%Q2_7 - Window Replacement 232 17.5% 60.6%Q2_8 - Door Replacement 98 7.4% 25.6%Q2_9 - Compact Florescent Lamps 92 6.9% 24.0%Q2_10 - Refrigerator 69 5.2% 18.0%Q2_11 - General Heat Waster (weather-stripping, caulking, glass patching, etc.)

111 8.4% 29.0%

Q2_12 - Duct sealing and house pressure reduction 20 1.5% 5.2%

Q2_13 - Furnace cleaning and tune-up 63 4.7% 16.4%

Q2_14 - Water-heating reduction measures 41 3.1% 10.7%

Q2_15 - baseline electricity reduction measures 20 1.5% 5.2%

Q2_16 - Sidewall Insulation 79 5.9% 20.6%Q2_17 - Other (please specify) 124 9.3% 32.4%Q2_18 - Don’t know/No Answer 11 0.8% 2.9%

Total 1,328 100.0% 346.7%

There were 123 total comments from respondents including some that contained multiple categories. The comments that addressed similar issues were counted and reported in the table below. Comments that did not fit into these

categories were listed as “other” and included in the detail following the table. Since some comments contained multiple categories, the total number of responses is larger than comments from respondents.



Number of Responses Percent of CasesInsulation 41 33%HvAC 39 32%Siding 35 28%Roof 23 19%Appliances 7 6%Doors 5 4%Lighting 5 4%Windows 4 3%Other 21 17%

Other (Detail)• Added screened-in porch.• Brand new house: all

new work done. (3)• Carbon monoxide

monitor and smoke alarm, installed new heater.

• Enclosed back porch.• Energy-efficient deep freeze,

solar panels on roof.• Everything.

• Extra wall.• Full insulation, generator.• Rebuilt the entire house using

energy efficient materials.• Replace fireplace with

wood burning heater.• Siding with sidewall,

water pressure controller & shower heads.

• Skirt on trailer.

• Smart thermostats.• Solar tubes.• Tacked up blankets in front

of some windows and doors.• Thermal blanket in chimney.• Tint applied to windows.• Tube lighting (natural

light source).• Wrapped pipes in foam tubes.

Changed faucet heads. Question 3: Who did the work?


categories were listed as “other” and included in the detail following the table. Since some comments contained multiple categories, the total number of responses is larger than the number of respondents.

Number of Responses Percent of CasesContractor or Specific Company 197 53%Self, Family, & Friends 136 37%Local Government or Agency 14 4%An Individual 7 2%Other 9 2%

Other (Detail)

• Caretakers and family did work: she is legally blind; service and carpentry place in town; Cummins Air Conditioning; Kevin Brown

• Church apartment; church does work and self.

• Different people/several people. (3)

• Energy.

• House was insulated when the homeowner bought it.

• Mobile home.• Original owner.


Question 3a: Would you recommend home weatherization to others?


Percent

validYes 361 94.3 96 96No 15 3.9 4 100Total 376 98.2 100


Total 383 100

Question 3b: Why would you recommend home weatherization to others?

Number of Responses Percent of CasesSavings, bills or Energy 299 85%Comfort/Health 36 10%Good for the Environment 10 3%Makes Sense/Smart 7 2%Other 32 9%

Other (Detail)• Good for them

• Good job, pleased with the work

• Good work, very nice

• I don’t know

• I like the way they did it

• I lived in an old house and I can tell the difference

• I lived in houses that are drafty so I try to keep houses sealed up

• If building codes required that new homes were built better, it would save us some money

• If they needed it he would

• If they wanted it done

• If they wanted to keep their home secure...it’s pretty much common sense that you’re wasting energy if you feel a draft coming in

• Installed new insulation all over the house

• It helps

• It is nice to have

• It’s an advantage to others

• Makes the place look better

• Needs to be done, but is hard for seniors

• One of the big ones would be to insulate the attic

• Safety (had cedar siding - fire hazard). Saves energy

• Satisfied with quality of new door

• Saves money on utilities and looks better

• Saves money, return on investment in your home, improves equity of your home

• Saves your home for your children

• She was pleased

• Shuts off all excess air through home. Provides great insulation.

• Some homes really need it

• Tell them what I did to mine

• They care if the work is done properly.

• To help better themselves

• To tell them what she knows

• Warms and cools house, makes house more attractive

• Waste of tax money when supported by the state because it can be done much cheaper by the home owner; however, it conserves energy


Question 3b: Why would you not recommend home weatherization to others?

Number of Responsesbecause that’s their decision 1I don’t know 1I don’t know anything about it 2I don’t know that much about it 2I don’t own the home and I don’t care 1It doesn’t save any money 1It’s up to the individual 1Keeps to himself 1Mine is fine, so I wouldn’t recommend it to others 1No, because I want them to make their own mind up 1Too expensive 1Too old 1

County Frequency PercentValid

PercentCumulative

Percent

valid

Arkansas County 2 0.5 0.5 0.5baxter County 4 1 1 1.6benton County 26 6.8 6.8 8.4boone County 9 2.3 2.3 10.7bradley County 4 1 1 11.7Calhoun County 3 0.8 0.8 12.5Carroll County 3 0.8 0.8 13.3Clark County 3 0.8 0.8 14.1Cleburne County 3 0.8 0.8 14.9Cleveland County 3 0.8 0.8 15.7Columbia County 3 0.8 0.8 16.4Craighead County 11 2.9 2.9 19.3Crawford County 7 1.8 1.8 21.1Cross County 7 1.8 1.8 23Desha County 2 0.5 0.5 23.5Drew County 2 0.5 0.5 24Faulkner County 13 3.4 3.4 27.4Franklin County 3 0.8 0.8 28.2Fulton County 1 0.3 0.3 28.5Garland County 20 5.2 5.2 33.7Grant County 1 0.3 0.3 33.9Greene County 7 1.8 1.8 35.8Hempstead County 4 1 1 36.8Hot Spring County 5 1.3 1.3 38.1

continued


County Frequency PercentValid

PercentCumulative

Percent

valid

Howard County 3 0.8 0.8 38.9Independence County 4 1 1 39.9Izard County 1 0.3 0.3 40.2Jackson County 1 0.3 0.3 40.5Jefferson County 12 3.1 3.1 43.6Johnson County 3 0.8 0.8 44.4Lafayette County 1 0.3 0.3 44.6Lawrence County 1 0.3 0.3 44.9Lee County 2 0.5 0.5 45.4Little River County 2 0.5 0.5 46Logan County 3 0.8 0.8 46.7Lonoke County 4 1 1 47.8Madison County 3 0.8 0.8 48.6Marion County 2 0.5 0.5 49.1Miller County 3 0.8 0.8 49.9Mississippi County 3 0.8 0.8 50.7Nevada County 3 0.8 0.8 51.4Ouachita County 1 0.3 0.3 51.7Perry County 1 0.3 0.3 52Pike County 2 0.5 0.5 52.5Poinsett County 7 1.8 1.8 54.3Polk County 1 0.3 0.3 54.6Pope County 13 3.4 3.4 58Prairie County 2 0.5 0.5 58.5Pulaski County 47 12.3 12.3 70.8Randolph County 4 1 1 71.8Saline County 19 5 5 76.8Scott County 5 1.3 1.3 78.1Searcy County 1 0.3 0.3 78.3Sebastian County 21 5.5 5.5 83.8Sevier County 3 0.8 0.8 84.6Sharp County 5 1.3 1.3 85.9St. Francis County 5 1.3 1.3 87.2Stone County 3 0.8 0.8 88Union County 3 0.8 0.8 88.8van buren County 2 0.5 0.5 89.3Washington County 26 6.8 6.8 96.1White County 13 3.4 3.4 99.5Yell County 2 0.5 0.5 100Total 383 100 100


Households that have not Weatherized

Please rate the importance of the following features of your home on a scale from 1 to 5

Question 4: How would you rate Comfort?

Frequency PercentValid

PercentCumulative

Percent

valid

Not at all important 7 2.0 2.0 2.02 - 5 1.4 1.4 3.53 - 26 7.5 7.5 11.04 - 51 14.7 14.8 25.8very important 256 74.0 74.2 100.0Total 345 99.7 100.0

Missing Don’t know/No answer 1 0.3Total 346 100.0

Nvalid 345Missing 1

Mean 4.58

Question 5: How would you rate Safety?


PercentCumulative

Percent

valid



Nvalid 344Missing 2

Mean 4.61


Question 6: How would you rate Energy Consumption?


PercentCumulative

Percent

valid



Nvalid 340Missing 6

Mean 4.17

Question 7: How would you rate Attractiveness?


PercentCumulative

Percent

valid



Nvalid 336Missing 10

Mean 3.98


Question 8: Would you be interested in learning more about home weatherization?


Percent

validYes 117 33.8 35.8 35.8No 210 60.7 64.2 100Total 327 94.5 100


Total 346 100

Question 9: What do you think is the main benefit in having your home weatherized?


Percent

valid

Saves energy 122 35.3 37.2 37.2

Lowers fuel bills 159 46 48.5 85.7

Improves health and safety

47 13.6 14.3 100

Total 328 94.8 100


Total 346 100


Question 10: Rank the top three measures that you would be most interested

in if/when you think about weatherizing your home.


Rank top 3

measures

Q10_1 - Air Sealing 14 1.5% 4.0%Q10_2 - Attic Insulation 137 15.0% 39.6%Q10_3 - Dense-pack Sidewalls 22 2.4% 6.4%Q10_4 - Floor Insulation 62 6.8% 17.9%Q10_5 - Seal and Insulate Ducts 35 3.8% 10.1%Q10_6 - Smart Thermostats 46 5.0% 13.3%Q10_7 - Window Replacement 177 19.4% 51.2%Q10_8 - Door Replacement 87 9.5% 25.1%Q10_9 - Compact Florescent Lamps 19 2.1% 5.5%Q10_10 - Refrigerator 16 1.8% 4.6%Q10_11 - General Heat Waster (weather-stripping, caulking, glass patching, etc.)

61 6.7% 17.6%

Q10_12 - Duct sealing and house pressure reduction 15 1.6% 4.3%

Q10_13 - Furnace cleaning and tune-up 31 3.4% 9.0%

Q10_14 - Water-heating reduction measures 19 2.1% 5.5%

Q10_15 - baseline electricity reduction measures 11 1.2% 3.2%

Q10_16 - Sidewall Insulation 50 5.5% 14.5%Q10_17 - Other (please specify) 16 1.8% 4.6%Q10_18 - Don’t know/No Answer 96 10.5% 27.7%

Total 914 100.0% 264.2%



Rank Measure1 All of the above1 All of them1 Everything in list is satisfactory1 Everything is very important1 New floors in one or two rooms1 Price, convenience, and appeal1 Siding1 Trim work2 Energy efficient appliances2 Insulating basements3 Electric thermostats3 Siding3 Storm windows

Question 11: What percentage return on investment would you need to

see to consider having your home weatherized?


Percent

valid

15% 48 13.9 17.5 17.530% 70 20.2 25.5 42.950% 131 37.9 47.6 90.5Other 26 7.5 9.5 100Total 275 79.5 100


Total 346 100



Number of Responses0% 12% 15% 110% 112% 1Maybe 15% 120% 525% 435% 240% 145% 190% 1100% 2It would need to be free! 1Nothing to make it better 1

Question 12: How much are you willing to invest to have your home weatherized?


Percent

valid

None 150 43.4 46.7 46.7Under $1,000 85 24.6 26.5 73.2$1,001 to $5,000 64 18.5 19.9 93.1

$5,001 to $10,000 13 3.8 4 97.2

Over $10,000 9 2.6 2.8 100Total 321 92.8 100


Total 346 100


Question 13: How familiar are you with the programs and services offered by

the Arkansas Home Weatherization Assistance program?


Percent

valid

very familiar 16 4.6 4.7 4.7Somewhat familiar 47 13.6 13.8 18.5

Somewhat unfamiliar 34 9.8 10.0 28.4

very unfamiliar 244 70.5 71.6 100.0

Total 341 98.6 100.0


Total 346 100.0

Question 14: Where did you first hear about this program?


PercentCumulative

Percent

valid

Utility 7 2.0 11.5 11.5Paper enclosed with my electric bill 8 2.3 13.1 24.6


4 1.2 6.6 31.1


4 1.2 6.6 37.7

Another public service agency (please specify)

2 0.6 3.3 41.0

Friend, relative, or neighbor 15 4.3 24.6 65.6


10 2.9 16.4 82.0

Other (please specify) 11 3.2 18.0 100.0Total 61 17.6 100.0

Missing Don’t know/ don’t remember 2 0.6

System 283 81.8Total 285 82.4

Total 346 100.0



Number of Responses

C & L Monthly booklet 1Department of Human Services (Food Stamps) 1Friend 1Mail 1News 1Newspaper 3Newspaper, mail, radio 1Social worker - knows where to send people, knows some services 1They called me 1Tv 2

Question 15: Have you ever applied for assistance from the Home

Weatherization Assistance Program?


Percent

validYes 12 3.5 19 19No 51 14.7 81 100Total 63 18.2 100

Missing System 283 81.8Total 346 100


Question 16: Which of the following would be effective methods of informing

people about the Home Weatherization Assistance Program?


Effective measures

of informing people

Q16_1 - Mailed brochure about program 19 21.8% 30.2%

Q16_2 - Insert with utility bill 27 31.0% 42.9%Q16_3 - Phone call describing the program 3 3.4% 4.8%

Q16_4 - Clearer information on the Joint Energy Application 2 2.3% 3.2%

Q16_5 - Referral from friend or relative 11 12.6% 17.5%

Q16_6 - Information delivered through an assistance program 8 9.2% 12.7%

Q16_7 - Other (Please specify) 10 11.5% 15.9%Q16_8 - Don’t know/Answer 7 8.0% 11.1%

Total 87 100.0% 138.1%


Number of ResponsesAll of them 1Newspaper 3Online 1Papers and radio 1Phone calls like this are more influential in getting through to people 1

PSA on Tv and facebook 1Radio 1Tv 1


Question 17: Which method do you feel would be the MOST effective in encouraging

people to participate in the home weatherization program?


Percent

valid

Mailed brochure about program

4 1.2 28.6 28.6

Insert with utility bill 4 1.2 28.6 57.1

Phone call describing the program

1 0.3 7.1 64.3

Referral from friend or relative

2 0.6 14.3 78.6

Information delivered through an assistance program

2 0.6 14.3 92.9

Other (Please specify)

1 0.3 7.1 100.0

Total 14 4.0 100.0Missing System 332 96.0

Total 346 100.0

Question 17: had no “other” Responses


Question 18: How would you prefer to learn more about the

programs and services offered by AWAP?


Percent

valid

Mailings to your home 161 46.5 53.5 53.5

Internet 34 9.8 11.3 64.8Public service announcement by radio

15 4.3 5.0 69.8

Public service announcement by television

78 22.5 25.9 95.7

Other (please specify) 13 3.8 4.3 100.0

Total 301 87.0 100.0Don’t know/No answer 26 7.5

MissingSystem 19 5.5Total 45 13.0

Total 346 100.0


Number of ResponsesAll of the above 1Don't care for any of them 1In-person visits 1Newspaper 1No interest - home is well taken care of 1Nothing 1Percentage of all answers 1Phone 1She does not care to know 3Telephone 1Written or phone calls 1


Question 19: What type of home heating do you have?


Percent

valid

Electric furnace 109 31.5 32.4 32.4

Electric baseboard 3 0.9 0.9 33.3

Heat pump 30 8.7 8.9 42.3Gas furnace 133 38.4 39.6 81.8Oil furnace 1 0.3 0.3 82.1LPG/propane furnace 22 6.4 6.5 88.7

Other (please specify) 38 11.0 11.3 100.0

Total 336 97.1 100.0


Total 346 100.0



Number of ResponsesCentral Air 1Electric and gas heaters 1Electric and propane furnace 1Electric and wood-burning stove 1Electric heater 1Electric space heaters 2Fireplace 2Gas fireplace 1Gas space heater 2Gas with electric igniters 1Heat pump and gas furnace 1Mostly use gas fireplaces 1Natural Gas 4Open space heater 1Open stove 1Pellet furnace 1Resistance heating, electrical 1Space heater 3Wall furnace, gas 1Wall heater 1Wood heater 4Wood stove 2Wood-burner 1Wood-burning furnace 1Wood-burning stoves 2


Question 20: Do you have air-conditioning? What type?


Percent

valid

Yes, central air conditioning 272 78.6 79.3 79.3

Yes, window or room-unit air conditioning

64 18.5 18.7 98.0

No air-conditioning 7 2.0 2.0 100.0

Total 343 99.1 100.0


Total 346 100.0

Question 21: What type of water heater do you have?


PercentCumulative

Percent

valid

Electric 160 46.2 47.5 47.5Gas 168 48.6 49.9 97.3Other (please specify) 9 2.6 2.7 100.0

Total 337 97.4 100.0


Total 346 100.0


Number of ResponsesHad gas, but it's not working 1Hot Water Heater 1Instant - propane 1Natural Gas 1Propane 4Wood 1


Question 22: Do you live in a . . .?


PercentCumulative

Percent

valid

Single Family Home 271 78.3 78.8 78.8

Apartment 21 6.1 6.1 84.9Mobile home 44 12.7 12.8 97.7Condo 2 0.6 0.6 98.3Duplex 3 0.9 0.9 99.1Other (please specify) 3 0.9 0.9 100.0

Total 344 99.4 100.0


Total 346 100.0


Number of Responsesbrick house, big fire place 1Cabin 1Couples house 1

Question 23: Do you rent or own your home?


PercentCumulative

Percent

valid

Rent 59 17.1 17.2 17.2Own 281 81.2 81.7 98.8Other 4 1.2 1.2 100.0Total 344 99.4 100.0


Total 346 100.0


Number of Responsesbuying 1Co-owner with her sister 1In the process ofbuying 1Parents own 1


Question 24: Are any of your energy costs included in your rent payment?


PercentCumulative

Percent

valid

Yes, all 6 1.7 10.5 10.5Yes, some (specify) 1 0.3 1.8 12.3

No 50 14.5 87.7 100.0Total 57 16.5 100.0

Missing

Don’t know/No answer 2 0.6

System 287 82.9Total 289 83.5

Total 346 100.0


Number of ResponsesOnly pay electric 1

Question 25: Do you have an attic?


PercentCumulative

Percent

validYes 247 71.4 72.2 72.2No 95 27.5 27.8 100.0Total 342 98.8 100.0


Total 346 100.0

Question 26: Do you have a basement?


PercentCumulative

Percent



Total 346 100.0


Question 27: What are your average monthly energy costs for Electric?


PercentCumulative

Percent

valid

30 3 0.9 0.9 0.940 2 0.6 0.6 1.645 1 0.3 0.3 1.948 1 0.3 0.3 2.250 7 2 2.2 4.455 2 0.6 0.6 559 1 0.3 0.3 5.360 3 0.9 0.9 6.365 1 0.3 0.3 6.667 1 0.3 0.3 6.970 3 0.9 0.9 7.875 10 2.9 3.1 10.978 1 0.3 0.3 11.380 12 3.5 3.8 1584 1 0.3 0.3 15.385 4 1.2 1.3 16.687 1 0.3 0.3 16.988 1 0.3 0.3 17.290 4 1.2 1.3 18.495 3 0.9 0.9 19.499 1 0.3 0.3 19.7

100 40 11.6 12.5 32.2110 2 0.6 0.6 32.8120 18 5.2 5.6 38.4125 12 3.5 3.8 42.2130 4 1.2 1.3 43.4135 3 0.9 0.9 44.4140 8 2.3 2.5 46.9142 2 0.6 0.6 47.5144 1 0.3 0.3 47.8145 1 0.3 0.3 48.1148 2 0.6 0.6 48.8150 29 8.4 9.1 57.8155 1 0.3 0.3 58.1156 1 0.3 0.3 58.4160 6 1.7 1.9 60.3170 7 2 2.2 62.5

continued



PercentCumulative

Percent172 1 0.3 0.3 62.8

valid

175 9 2.6 2.8 65.6177 1 0.3 0.3 65.9180 9 2.6 2.8 68.8189 1 0.3 0.3 69.1200 36 10.4 11.3 80.3210 1 0.3 0.3 80.6220 3 0.9 0.9 81.6225 2 0.6 0.6 82.2230 3 0.9 0.9 83.1240 4 1.2 1.3 84.4250 19 5.5 5.9 90.3251 1 0.3 0.3 90.6270 1 0.3 0.3 90.9275 3 0.9 0.9 91.9280 1 0.3 0.3 92.2288 1 0.3 0.3 92.5300 12 3.5 3.8 96.3330 1 0.3 0.3 96.6350 3 0.9 0.9 97.5360 1 0.3 0.3 97.8368 1 0.3 0.3 98.1400 3 0.9 0.9 99.1410 1 0.3 0.3 99.4450 1 0.3 0.3 99.7700 1 0.3 0.3 100

Total 320 92.5 100

Missing

888 4 1.2Don’t know/No answer 22 6.4

Total 26 7.5Total 346 100


Mean 159.6Minimum 30Maximum 700

Question 27: What are your average monthly energy costs for Electric? (continued)


Question 27: What are your average monthly energy costs for Gas?


PercentCumulative

Percent

valid

10 2 0.6 1 111 1 0.3 0.5 1.512 1 0.3 0.5 215 1 0.3 0.5 2.518 1 0.3 0.5 320 7 2 3.5 6.523 1 0.3 0.5 725 6 1.7 3 1027 2 0.6 1 10.928 1 0.3 0.5 11.430 4 1.2 2 13.434 1 0.3 0.5 13.935 3 0.9 1.5 15.437 1 0.3 0.5 15.940 9 2.6 4.5 20.443 1 0.3 0.5 20.945 2 0.6 1 21.948 1 0.3 0.5 22.450 17 4.9 8.5 30.851 1 0.3 0.5 31.355 2 0.6 1 32.357 1 0.3 0.5 32.858 1 0.3 0.5 33.360 8 2.3 4 37.365 4 1.2 2 39.367 1 0.3 0.5 39.868 1 0.3 0.5 40.370 2 0.6 1 41.375 16 4.6 8 49.380 11 3.2 5.5 54.783 1 0.3 0.5 55.285 3 0.9 1.5 56.790 2 0.6 1 57.793 1 0.3 0.5 58.295 1 0.3 0.5 58.799 1 0.3 0.5 59.2

100 26 7.5 12.9 72.1continued



PercentCumulative

Percent

valid

110 1 0.3 0.5 72.6115 1 0.3 0.5 73.1120 2 0.6 1 74.1125 6 1.7 3 77.1135 1 0.3 0.5 77.6140 1 0.3 0.5 78.1150 14 4 7 85.1160 3 0.9 1.5 86.6170 1 0.3 0.5 87.1175 2 0.6 1 88.1180 3 0.9 1.5 89.6200 6 1.7 3 92.5219 1 0.3 0.5 93225 2 0.6 1 94239 1 0.3 0.5 94.5240 2 0.6 1 95.5300 5 1.4 2.5 98400 2 0.6 1 99415 1 0.3 0.5 99.5500 1 0.3 0.5 100

Total 201 58.1 100

Missing

0 74 21.4888 3 0.9

Don’t know/No answer 68 19.7

Total 145 41.9Total 346 100


Mean 98.8Minimum 10Maximum 500

Question 27: What are your average monthly energy costs for Gas? (continued)


Question 28: Using a scale of 1 to 10, where on the scale do you believe

the cost of energy service to your home is?


PercentCumulative

Percent

valid

1 (too low) 5 1.4 1.5 1.52 2 0.6 0.6 2.13 10 2.9 3.1 5.24 17 4.9 5.2 10.45 111 32.1 34.0 44.56 27 7.8 8.3 52.87 26 7.5 8.0 60.78 39 11.3 12.0 72.79 12 3.5 3.7 76.410 (too high) 77 22.3 23.6 100.0Total 326 94.2 100.0


Total 346 100.0

Question 29: How many people currently live in your household including yourself?


PercentCumulative

Percent

valid

1 100 28.9 29.1 29.12 131 37.9 38.1 67.23 58 16.8 16.9 84.04 30 8.7 8.7 92.75 15 4.3 4.4 97.16 4 1.2 1.2 98.37 6 1.7 1.7 100.0Total 344 99.4 100.0

Missing88 1 0.3Refused 1 0.3Total 2 0.6

Total 346 100.0


Question 30: Do you use any supplemental heating source in addition to

your primary heating source? If so, which ones?


categories were listed as “other” and included in the detail following the table. Since some comments contained multiple categories, the total number of responses is larger than the number of respondents.


Percent



Total 346 100.0


Number of ResponsesElectric/Space Heater 41Wood, Stove or Fireplace 39Gas/Propane Heater 26Other 31

Other (Detail)

• Bathroom heater (3)• Electric blankets, fireplace• Gas/Propane Fireplace (11)• Heat pump• Heating and cooling unit

used only when gas logs aren’t sufficient

• Hybrid System: Country Flame• Infrared heaters• Kerosene heater (2)• Kitchen stove• Oil fuel radiator• Old heater• Radiator heater

• Snuggling• Sometimes• Sometimes because of fireplace• Space wall heater• Stove• Wall heater used during the winter


Question 31: Approximately what percent of your heating is provided

by the supplemental heating source?


PercentCumulative

Percent

valid

1 9 2.6 8.7 8.72 7 2.0 6.8 15.53 2 0.6 1.9 17.55 15 4.3 14.6 32.08 1 0.3 1.0 33.010 14 4.0 13.6 46.615 6 1.7 5.8 52.420 3 0.9 2.9 55.323 1 0.3 1.0 56.325 3 0.9 2.9 59.230 5 1.4 4.9 64.140 7 2.0 6.8 70.950 16 4.6 15.5 86.460 2 0.6 1.9 88.370 1 0.3 1.0 89.375 2 0.6 1.9 91.380 1 0.3 1.0 92.285 1 0.3 1.0 93.290 4 1.2 3.9 97.195 1 0.3 1.0 98.1100 2 0.6 1.9 100.0Total 103 29.8 100.0

Missing

0 4 1.2Don’t know/No answer 8 2.3

System 231 66.8Total 243 70.2

Total 346 100.0


Question 32: Do you use a gas or electric oven or stove to help heat your home?


Percent



Total 346 100.0

Question 33: What is your race/ethnic background?


Percent

valid

White 256 74.0 75.7 75.7black 70 20.2 20.7 96.4Native American 4 1.2 1.2 97.6

Hispanic 1 0.3 0.3 97.9Other (please specify) 7 2.0 2.1 100.0

Total 338 97.7 100.0Missing Refused 8 2.3Total 346 100.0


Number of ResponsesAfrican-American 1Anglo Norwegian 1Indian, Dutch, German, and maybe African-American 1Irish 1White - unsure 1White and American Indian 1


Question 34: What is the highest level of education you have completed?


PercentCumulative

Percent

valid

Less than 9th grade 16 4.6 4.7 4.7

Some high school (did not graduate)

28 8.1 8.3 13.1

High School Graduate/GED 107 30.9 31.8 44.8

Some college/vocational training

72 20.8 21.4 66.2

Associates Degree 23 6.6 6.8 73.0

bachelors Degree 60 17.3 17.8 90.8

Graduate/Professional/Doctorate Degree

31 9.0 9.2 100.0


Question 35: Into what age range do you fall?


PercentCumulative

Percent

valid

18 to 24 4 1.2 1.2 1.225 to 44 48 13.9 14.2 15.345 to 54 77 22.3 22.7 38.155 to 64 94 27.2 27.7 65.865 or older 116 33.5 34.2 100.0Total 339 98.0 100.0

Missing Refused 7 2.0Total 346 100.0


Question 36: Which of the following categories represents your 2010

household income from all sources, before taxes?


Percent

valid

Less than $15,000 58 16.8 20.4 20.4

$15,000 to $25,999 56 16.2 19.7 40.1

$26,000 to $35,999 39 11.3 13.7 53.9

$36,000 to $45,999 26 7.5 9.2 63.0

$46,000 to $55,999 24 6.9 8.5 71.5

$56,000 to $65,999 19 5.5 6.7 78.2

$66,000 to $75,999 21 6.1 7.4 85.6

$76,000 or more 41 11.8 14.4 100.0



Question 37: What is your ZIP Code?


Percent

valid

71458 1 0.3 0.3 0.371601 2 0.6 0.6 0.971602 5 1.4 1.5 2.471603 2 0.6 0.6 371610 1 0.3 0.3 3.371635 1 0.3 0.3 3.671638 1 0.3 0.3 3.971639 1 0.3 0.3 4.271642 1 0.3 0.3 4.571646 1 0.3 0.3 4.871653 1 0.3 0.3 5.171655 2 0.6 0.6 5.771667 3 0.9 0.9 6.671675 1 0.3 0.3 6.971701 2 0.6 0.6 7.571726 1 0.3 0.3 7.871730 4 1.2 1.2 971742 1 0.3 0.3 9.371743 1 0.3 0.3 9.671747 1 0.3 0.3 9.971751 1 0.3 0.3 10.171753 1 0.3 0.3 10.471762 1 0.3 0.3 10.771834 1 0.3 0.3 1171836 1 0.3 0.3 11.371837 1 0.3 0.3 11.671845 1 0.3 0.3 11.971852 1 0.3 0.3 12.271854 3 0.9 0.9 13.171866 1 0.3 0.3 13.471901 1 0.3 0.3 13.771909 2 0.6 0.6 14.371913 3 0.9 0.9 15.271921 1 0.3 0.3 15.571923 1 0.3 0.3 15.871929 1 0.3 0.3 16.171933 1 0.3 0.3 16.4

continued



Percent

valid

71937 1 0.3 0.3 16.771943 1 0.3 0.3 1771945 1 0.3 0.3 17.371953 1 0.3 0.3 17.671960 1 0.3 0.3 17.971968 1 0.3 0.3 18.272001 1 0.3 0.3 18.572002 1 0.3 0.3 18.872007 1 0.3 0.3 19.172010 1 0.3 0.3 19.472012 1 0.3 0.3 19.772013 1 0.3 0.3 2072015 2 0.6 0.6 20.672019 8 2.3 2.4 2372020 1 0.3 0.3 23.372021 1 0.3 0.3 23.672023 3 0.9 0.9 24.572032 3 0.9 0.9 25.472034 3 0.9 0.9 26.372047 1 0.3 0.3 26.672055 1 0.3 0.3 26.972058 2 0.6 0.6 27.572061 1 0.3 0.3 27.872065 1 0.3 0.3 28.172076 2 0.6 0.6 28.772086 2 0.6 0.6 29.372087 1 0.3 0.3 29.672101 1 0.3 0.3 29.972104 3 0.9 0.9 30.772106 1 0.3 0.3 3172107 1 0.3 0.3 31.372110 1 0.3 0.3 31.672112 3 0.9 0.9 32.572113 3 0.9 0.9 33.472116 4 1.2 1.2 34.672117 2 0.6 0.6 35.272118 3 0.9 0.9 36.1

continued

Question 37: What is your ZIP Code? (continued)



Percent

valid

72120 6 1.7 1.8 37.972129 1 0.3 0.3 38.272131 3 0.9 0.9 39.172132 1 0.3 0.3 39.472134 1 0.3 0.3 39.772135 1 0.3 0.3 4072142 1 0.3 0.3 40.372143 4 1.2 1.2 41.572150 2 0.6 0.6 42.172153 1 0.3 0.3 42.472157 1 0.3 0.3 42.772160 1 0.3 0.3 4372173 1 0.3 0.3 43.372176 2 0.6 0.6 43.972204 4 1.2 1.2 45.172205 2 0.6 0.6 45.772206 4 1.2 1.2 46.972207 2 0.6 0.6 47.572209 4 1.2 1.2 48.772210 2 0.6 0.6 49.372211 5 1.4 1.5 50.772212 2 0.6 0.6 51.372221 1 0.3 0.3 51.672223 2 0.6 0.6 52.272227 3 0.9 0.9 53.172296 1 0.3 0.3 53.472301 3 0.9 0.9 54.372303 1 0.3 0.3 54.672315 6 1.7 1.8 56.472335 3 0.9 0.9 57.372336 1 0.3 0.3 57.672342 1 0.3 0.3 57.972354 1 0.3 0.3 58.272360 1 0.3 0.3 58.572364 3 0.9 0.9 59.472365 1 0.3 0.3 59.772366 1 0.3 0.3 60

continued




Percent

valid

72390 1 0.3 0.3 60.372401 6 1.7 1.8 62.172404 3 0.9 0.9 6372411 1 0.3 0.3 63.372435 1 0.3 0.3 63.672436 1 0.3 0.3 63.972450 2 0.6 0.6 64.572454 1 0.3 0.3 64.872455 3 0.9 0.9 65.772476 2 0.6 0.6 66.372501 3 0.9 0.9 67.272513 1 0.3 0.3 67.572529 1 0.3 0.3 67.872531 2 0.6 0.6 68.472543 2 0.6 0.6 6972560 1 0.3 0.3 69.372564 1 0.3 0.3 69.672566 1 0.3 0.3 69.972579 1 0.3 0.3 70.172581 1 0.3 0.3 70.472601 3 0.9 0.9 71.372616 1 0.3 0.3 71.672631 1 0.3 0.3 71.972632 1 0.3 0.3 72.272642 1 0.3 0.3 72.572645 2 0.6 0.6 73.172653 4 1.2 1.2 74.372658 1 0.3 0.3 74.672660 1 0.3 0.3 74.972662 1 0.3 0.3 75.272672 1 0.3 0.3 75.572685 1 0.3 0.3 75.872701 3 0.9 0.9 76.772703 4 1.2 1.2 77.972704 2 0.6 0.6 78.572712 5 1.4 1.5 8072714 1 0.3 0.3 80.3

continued




Percent

valid

72715 5 1.4 1.5 81.872727 1 0.3 0.3 82.172729 1 0.3 0.3 82.472734 1 0.3 0.3 82.772745 1 0.3 0.3 8372751 2 0.6 0.6 83.672752 1 0.3 0.3 83.972753 2 0.6 0.6 84.572756 5 1.4 1.5 8672761 3 0.9 0.9 86.972762 1 0.3 0.3 87.272764 3 0.9 0.9 88.172776 1 0.3 0.3 88.472801 1 0.3 0.3 88.772802 1 0.3 0.3 8972823 3 0.9 0.9 89.972830 1 0.3 0.3 90.172834 1 0.3 0.3 90.472837 1 0.3 0.3 90.772843 1 0.3 0.3 9172846 1 0.3 0.3 91.372857 2 0.6 0.6 91.972863 1 0.3 0.3 92.272901 2 0.6 0.6 92.872903 1 0.3 0.3 93.172904 1 0.3 0.3 93.472908 1 0.3 0.3 93.772916 2 0.6 0.6 94.372926 1 0.3 0.3 94.672927 1 0.3 0.3 94.972930 2 0.6 0.6 95.572936 1 0.3 0.3 95.872938 1 0.3 0.3 96.172941 1 0.3 0.3 96.472943 1 0.3 0.3 96.772945 1 0.3 0.3 9772946 1 0.3 0.3 97.3

continued




Percent

valid

72947 2 0.6 0.6 97.972952 1 0.3 0.3 98.272956 3 0.9 0.9 99.172959 2 0.6 0.6 99.774598 1 0.3 0.3 100Total 335 96.8 100

Missing Refused 11 3.2Total 346 100

County


PercentCumulative

Percent

valid

Arkansas County 3 0.9 0.9 0.9Ashley County 3 0.9 0.9 1.7baxter County 6 1.7 1.7 3.5benton County 24 6.9 6.9 10.4boone County 4 1.2 1.2 11.6Carroll County 4 1.2 1.2 12.7Chicot County 2 0.6 0.6 13.3Clark County 3 0.9 0.9 14.2Clay County 2 0.6 0.6 14.7Cleburne County 4 1.2 1.2 15.9Columbia County 1 0.3 0.3 16.2Conway County 3 0.9 0.9 17.1Craighead County 13 3.8 3.8 20.8Crawford County 8 2.3 2.3 23.1Crittenden County 7 2 2 25.1Cross County 1 0.3 0.3 25.4Dallas County 1 0.3 0.3 25.7Desha County 1 0.3 0.3 26Drew County 3 0.9 0.9 26.9Faulkner County 15 4.3 4.3 31.2Fulton County 2 0.6 0.6 31.8Garland County 7 2 2 33.8

continued




PercentCumulative

Percent

valid

Grant County 2 0.6 0.6 34.4Greene County 3 0.9 0.9 35.3Hot Spring County 4 1.2 1.2 36.4Howard County 1 0.3 0.3 36.7Independence County 5 1.4 1.4 38.2Izard County 2 0.6 0.6 38.7Jackson County 3 0.9 0.9 39.6Jefferson County 11 3.2 3.2 42.8Johnson County 4 1.2 1.2 43.9Lafayette County 1 0.3 0.3 44.2Lawrence County 2 0.6 0.6 44.8Lee County 1 0.3 0.3 45.1Lincoln County 2 0.6 0.6 45.7Little River County 2 0.6 0.6 46.2Logan County 3 0.9 0.9 47.1Lonoke County 9 2.6 2.6 49.7Madison County 2 0.6 0.6 50.3Marion County 1 0.3 0.3 50.6Miller County 6 1.7 1.7 52.3Mississippi County 6 1.7 1.7 54Monroe County 1 0.3 0.3 54.3Montgomery County 1 0.3 0.3 54.6Newton County 1 0.3 0.3 54.9Ouachita County 4 1.2 1.2 56.1Perry County 1 0.3 0.3 56.4Phillips County 3 0.9 0.9 57.2Pike County 2 0.6 0.6 57.8Poinsett County 2 0.6 0.6 58.4Polk County 3 0.9 0.9 59.2Pope County 8 2.3 2.3 61.6Pulaski County 53 15.3 15.3 76.9Randolph County 3 0.9 0.9 77.7Saline County 15 4.3 4.3 82.1Scott County 1 0.3 0.3 82.4Searcy County 1 0.3 0.3 82.7Sebastian County 11 3.2 3.2 85.8Sharp County 2 0.6 0.6 86.4

continued




PercentCumulative

Percent

valid

St. Francis County 4 1.2 1.2 87.6Stone County 2 0.6 0.6 88.2Union County 6 1.7 1.7 89.9van buren County 3 0.9 0.9 90.8Washington County 19 5.5 5.5 96.2White County 9 2.6 2.6 98.8Woodruff County 1 0.3 0.3 99.1Yell County 3 0.9 0.9 100Total 346 100 100


Arkansas Weatherization Assistance Program - Ei - UALR Institute for Economic Advancement

A P P E N D I x EArkansas Utility Customers and Weather Stations

Arkansas Weatherization Assistance Program - E1 - UALR Institute for Economic Advancement

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Utility Customers and Weather Stations

! Electric

! Gas

! Weather Stations

University of Arkansas at Little RockGIS Applications Laboratory

Institute for Economic Advancementhttp://argis.ualr.edu

(501) 569-8530

Arkansas Weatherization Assistance Program - Fi - UALR Institute for Economic Advancement

A P P E N D I x FNotes from Facilitation Sessions

Arkansas Weatherization Assistance Program - F1 - UALR Institute for Economic Advancement

C O M M U N I T Y E F F I C I E N C Y

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University of Arkansas at Little Rock

2801 South University Avenue

Little Rock, AR 72204-1099

(501) 569-8519 • www.iea.ualr.edu

www.iea.ualr.edu

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