Aria parth call center solution
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Aria Telecom Solution Pvt. Ltd. Telecom Service Provider
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Transcript of Aria parth call center solution
Aria Telecom Solution Pvt. Ltd.
Telecom Service Provider
Company Profile Aria Telecom Solution Pvt. Ltd. has grown to become in voice processing industry, located in New Delhi since 2003.
We are expert in designing cost effective telecom solution to suit our client need. We have developed world-class technology integrated PC based voice processing systems.
Aria offers complete communication solutions that make corporations and enterprises manage the business processes, client interactions, and manpower on rising unified communications.
Our Major ProductsIVRS (Interactive Voice Response System PC Based Telephone Recorder (Voice Logger)Embedded Voice LoggerHeadset & DialpadGSM GatewayPredictive DialerIP PBXConference BridgeCRM Live Chat SoftwareAria VC 60Parth – Unified Communication System
Parth-Unified Communication System
Aria Parth is most suitable magic box to cater all contact centre applications into one system.
A Unique & Unified Communication System that can serve various applications:•IVR with your existing business•Predictive dialer•OBS IVR•IP PBX•Audio conferencing bridge•PRI based telephone recording system
Communication can be done on existing LAN network, no need to have separate cabling for traditional PBX
Key Features of Aria ParthIVRSUp to 1000 SIP UserUp to 600 concurrent callsSIP & IAX SupportSoft phone on desktop / Mobile phone compatibilityIntercom featuresCall TransferCaller IDSupport GSM Trunk through GSM GatewayEmail/SMS integrationStrong ACD applicationWork on local as well as Static IPConversation RecordingConference Room
Aria Parth For Call Centre
IVR (Interactive Voice Response)
IVRS(Interactive Voice Response System) is such a solution to automate the contact with callers. Suitable for domestic as well as international call center, Aria Parth is absolutely a blended call center solution that can be used for inbound or outbound call center.
Audio Conference
Parth has capability to connect multiple users in conference with authentication id, all conference can be recorded also.
Telephone Voice RecordingAria Parth works as TVRS (Telephone Voice Recording System) to keep record all conversion made between company and clients having some features:•Live listening•Call Forwarding:•Export Calls:•User management:•Report generation:•Security:
Customizable CRMParth has inbuilt 45 field CRM to manage caller data, CRM can be customized as per client process. We have three option to manage like Drop down, text box or calendar. Third party web based CRM or ERP also can be integrated for client pop-up.
Live MonitoringYou can monitor all your campaign / ACD group live, you can barge & wisher the agent. Option to forceful logout of any agent.
MIS Reporting
Parth has rich MIS generation facility like Agent report. Agent performance report, ACD report, Call Recording, Disposition wise report, date & time wise report, campaign wise report, Incoming / Outgoing report, Abandon Call Report.
